Customer service call center jobs in Spring Valley, New YorkCreate job alerts

Title: Customer Service Rep Location: Spring Valley, NY Shift: 9:00am-5:00pm M-F (on-site) Position Type: Temporary (est. 4-8 weeks) Pay: $22 per hour (flexibility based on experience) Start: Immediately Overview: Healthcare organization seeks 2 Customer Service reps for an immediate call center type project. Responsibilities: • Answer calls in a busy call center type enviornment, • Document information into computer system, • Assist with appointment scheduling Requirements: • Pleasant phone demeanor, • Computer savvy, • Detail oriented, • Able to move quickly through tasks

PM-10:00 PM CST and 10:00 PM-6:30 AM CST / Company provided laptop-monitor-headset / Medical-Dental-Vision / 401k match / PTO - As a Call Center Agent at T3 Services Group, you will: Handle incoming calls from customers and provide prompt and efficient customer service; Manage and resolve customer c

Call Center / Remote] - Anywhere in U.Compaetitive Pay + Bonus Eligible / Health-Dental-Vision-Accident-Life-Disability / Emergency Travel Assistance / ID Theft Protection / HSA / PTO / 401(k) - As a Contact Center Representative, you will: Provide exceptional customer service by answering incoming

Competitive Pay & Benefits / Flexible Schedule / Career Growth / Meaningful Impact - As a Call Center Representative (CSR) at Wellcove, you will: Provide excellent customer service via phone and email; Respond to customer inquiries and resolve issues in a timely and professional manner; Maintain acc

Customer Service / Remote] - Anywhere in U.Medical-Dental-Vision-401(k) with match / Hours: 6p-2a HST - As a Call Center Specialist, you will: Answer incoming calls from clients seeking information about pet hospice services; Provide compassionate and knowledgeable support to pet owners during diffi

Job DescriptionGetlabs is the leading platform for at-home diagnostics. Healthcare organizations use Getlabs to send mobile phlebotomists to patients’ homes and collect labs, vitals, and advanced diagnostics. By leveraging Getlabs, partners can improve patient adherence and close gaps in care with same-day, nationwide availability. Our team has raised $50M from strategic investors including the two largest diagnostic laboratories in the United States, Labcorp and Quest. Getlabs’ mission is to save lives by expanding access to diagnostics for everyone. About the role:We are currently seeking PRN (as needed) Mobile Phlebotomist interested in joining a high-growth stage startup with strong experience in working in hospitals, in office, or mobile environments. Candidates must maintain a high standard of excellence with minimal supervision. Above all, we are seeking candidates who are friendly, empathetic, compassionate, and genuinely care about patients. Although we provide mobile phlebotomy, we see ourselves as a patient experience company first and foremost. For that reason, we believe the quality of our specialists is the secret sauce for Getlabs. Every interaction with patients is an opportunity to deliver a thoughtful and amazing experience.At Getlabs, you will: • Visit patients in their home or office, drive to and from appointments (in your own vehicle), process specimens with a centrifuge that plugs into your car, drop samples off at patient service centers or laboratories, • Follow safe and accurate blood collection procedures and processing of specimens, with a high degree of accuracy, • Ability to adapt in a rapid high-growth environment, • Maintain close communication with the operations and patient experience team during business hours, • As PRN, you will confirm your availability to your leader every Friday for the week ahead or weeks ahead, if possible), • Based on the availability that you have submitted, your leader will either schedule you in advance or call you as needed for shifts that fall within your availability, • As a PRN, the expectation is that you are available a minimum of three (3) days a week during the hours of 5am-1pm ("Expected Shifts") between Monday and Friday. You are eligible to work up to 29 hours a week but are not guaranteed any hours in a PRN roleWhat we are looking for:, • Phlebotomy certification from an accredited agency, • 1 year of phlebotomy experience (mobile phlebotomy experience preferred), • Experience processing samples, • Certification from a national agency such as American Medical Technologists (AMT), American Society for Clinical Pathology (ASCP), or National Center for Competency Testing (NCCT), • Proven track record in providing exceptional customer service, • Strong communication skills; both written and verbal, • Ability to work independently or in a team environment under minimal supervision, • Reliable transportation and clean driving record, • Bonus Qualifications: Fluent in SpanishWe have great benefits to make your life easier so you can focus on what you're best at:, • W2 employment at $24/hr, • Flexible schedule, • Mileage reimbursement

Job Description Member Care Advocate EmpiRx Health is the leading clinically-driven pharmacy benefits management company. As the pioneer in value-based pharmacy care, EmpiRx Health puts its customers and members first by enabling them to take control of their pharmacy benefits, healthcare outcomes, and financial results. We place more emphasis on member care than any other PBM by focusing on health outcomes first. Our pharmacists and clinicians are at the center of everything we do―and our population health solution delivers tailored strategies for our clients. Leveraging our newly launched, AI-powered pharmacy care platform, Clinically™, EmpiRx Health’s pharmacists and client experience teams provide the highest quality pharmacy care to our clients and their members. This enables benefits plan sponsors to keep their members healthy, happy, and productive, while substantially reducing prescription drug spending, which has been on an explosive growth trajectory in recent years. EmpiRx Health is experiencing unprecedented growth, and we are seeking a highly skilled and experienced Member Care Advocates. In this critical role, you will ensure proactive administrative oversight of all assigned members by utilizing EmpiRx Health’s population health management system for case management. You will also ensure escalations are reviewed and resolved within a timely manner to provide best-in-class service to assigned members. If you are a highly motivated Member Care Advocate with a strong background working in the PBM, health plan, or call center of medication therapy management (MTM) industries, and you are passionate about making a meaningful impact in the health care industry, we encourage you to apply. What You'll Do: As a Member Care Advocate, your role will encompass a wide range of responsibilities, which may include but are not limited to: • Serve as an effective advocate for the client’s member population by providing high quality, thorough, and consistent service to identified members., • Serve as an effective administrative liaison between members, pharmacies, and/or prescribers., • Follow applicable laws, regulations, and defined internal processes to deliver exceptional service to EmpiRx members., • Complete assigned cases in the population health management system in a timely manner., • Administratively communicate with prescribers and members in accordance with EmpiRx Health’s call requirements to meet specific key performance indicator (“KPI”) standards., • Resolve member escalations in a courteous and professional manner, including following defined practices and within a targeted turnaround time., • Ensure that all email communications are attended to/handled in a timely and professional manner., • Respond to member inquiries/requests under the supervision of the assigned Clinical Account Executive., • Ensure that practices, processes, and procedures are continually followed to always deliver a best-in-class experience for members., • Assist with general projects that involve member concierge services under the direct supervision of a licensed pharmacist., • Effectively collaborate with EmpiRx Health internal departments to ensure members receive superior care that is professional, accurate, and timely., • Administratively respond to requests from Clinical Account Executives and the Client Management team (e.g., provider and pharmacy calls)., • Effectively communicate and interact with all other EmpiRx Health departments, fostering teamwork and unity., • Perform other duties as assigned. What You Need: • Pharmacy Technician certification (CPhT)., • Minimum 2 years of experience working for a PBM, health plan or call center of medication therapy management (“MTM”) program; or 4 years of experience in a hospital or retail environment., • Availability to work 5 days per week onsite., • Proficient in Microsoft Office Suite., • Strong customer service orientation and commitment to delivering concierge-level service., • Ability to work in a fast-paced environment., • Ability to think critically and strategically., • Excellent time management skills with the ability to meet tight deadlines., • Excellent verbal and written communication skills., • 4-year college degree (preferred)., • Pharmacy Technician license (preferred). Work Environment— Work Environment: Hybrid in Montvale, NJ. We will consider remote for the right candidate. Benefits And Perks Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program. EmpiRx Health is an Equal Opportunity Employer At EmpiRx Health, we wholeheartedly embrace the power of diversity and the magic of inclusion. The kaleidoscope of unique perspectives, backgrounds, and talents fuels our innovation and sets us apart. We're on a mission to build a team as diverse as the world we serve, where everyone is welcome and celebrated. We're not just breaking down barriers; we're actively erasing them to create an environment where opportunity knows no bounds. In unity, we find our strength and invite individuals from all walks of life to join us in our exhilarating journey to shape a brighter, more inclusive future together. The expected salary range for this New Jersey position is between $ 50,890- $63,612. Total earnings may also include various incentive options. Actual pay will be adjusted based on experience, education, geographic location, and other job-related factors as permitted by law. Subject to program eligibility, this position qualifies for a robust suite of benefits including: Paid Time Off, a 401(k) program, Health Insurance including Dental & Vision coverage, Health Savings Account, and an Employee Assistance Program.) Note: This job description is a general outline of responsibilities and qualifications for the role. Additional duties may be assigned, and the position may evolve to meet the organization's needs.

Job Description Job Title: Director of Patient Access Summary: The Director of Patient Access will manage the coordination of intake services, patient admissions and patient referral systems. The Director is responsible for ensuring that the patients residing in Orange and Rockland Counties gain awareness of and access to services provided by United Hospice. As a team member at United Hospice, this position is responsible for growth of patient census and hospice utilization in our service area. The position oversees all referral management, admissions processing and referral business partner liaising. Also, the Director will provide support and supervision of clinical staff in the absence of other leaders. In areas of expertise, the Director will provide training to internal team members and external partner staff related to department duties. The position is an integral member of the United Hospice leadership team. Responsibilities: • Provide supervision to the Intake team, the Hospice Liaisons, Admission Nurses, and Patient Access Nurses., • Coordinate patient access service delivery. Develop and manage patient access logistics to ensure patient satisfaction., • Supervise intake and admission functions of programs. Provide leadership for care coordination as a member of clinical team. Maximize scheduling., • Meet conversion rate and census growth goals by collaborating with hospital and community based partners., • If not at time of hire, become an expert in Joint Commission Accreditation standards., • Analyze and review patient access metrics and develop and implement strategies for improvement., • Participate as a member of QAPI committee and lead initiatives to provide responses to correct and improve services through education and training., • Develop nurse, liaison, program scheduler, and other admissions staff leadership skills through utilization of admissions/sales/customer service training, coaching, mentoring, and modeling in remote and face-to-face interactions on weekly, daily, monthly, quarterly, and annual basis, and as-needed., • Ensure department actively collaborates with other program departments in development of strategies to ensure alignment with growth targets., • Develop a customer-service oriented department by identifying and responding to the customer as needs and wants by recognizing the customer is the center of United Hospice business.., • Develop metrics tracking to support admissions goals and implement any needed process improvement project management for department., • Track and managed the following admissions Performance KPI:, • Length of Intake/Same Day Admit, • Speed to Referral/Appointment, • Census conversion rate, • Training Completion/Competency, • Program Scheduler Performance/Quality, • Exceed operating budget targets, • Support a collaborative approach in achieving admissions related goals, KPIs and metrics. Provide needed management and leadership to ensure success., • If not at time of hire, become an EMR super user through provided training and perform all staff training. Become proficient with the use of all software relevant to intake, admission, and liaison and clinical referral outreach functions., • Will be in rotation as administrator on-call., • NYS Nursing License and BSN required, Master’s in Nursing or Public Health preferred., • Demonstrable business/sales/relationship management acumen., • Possesses excellent attention to detail, ability to follow oral and written instructions, and a professional office demeanor., • Excellent writing and verbal communication skills. Excellent organizational skills and attention to detail., • Ability to work well with diverse populations professionals, volunteers, and patients in personable and effective manner., • Ability to manage many projects simultaneously and to change priorities as needed., • Supportive of hospice philosophy and comfortable with issues related to terminal illness. Math Ability: Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form. Supervisory Responsibilities: Will supervise staff in the field and provide feedback to staff. Software: Proficient knowledge of Microsoft Office Suite, superuser of the EMR system, ability to learn new software systems. Additional Requirements: • Regular travel in a car is required., • Daily access to an automobile is required., • A valid Driver’s License and ability to drive and driving record acceptable for agency insurance coverage are required., • Competitive salary and comprehensive benefits package including medical, dental and vision insurance, paid time off (vacation, sick and personal days); 401(k) plan, Employee Assistance Program (EAP), and more, • Opportunities for professional development and continuing education, • Supportive interdisciplinary team environment UNITED HOSPICE INC., IS AN EQUAL OPPORTUNITY EMPLOYER

Job Description Job Description Responsibilities • Adhere to all industry and PIRTEK safety standards, • Carry out service calls & sales visits in your local area, • Identify faulty hoses and/ or hose assemblies to service the customers’ needs, • Remove worn or broken hoses before fabricating and installing the new replacement, • Input service details into the online database to create accurate invoices, • Develop relationships with new and existing customers, • Maintain mobile service unit, tools, and equipment, • Ensure customer satisfaction by resolving issues on-site and conducting frequent follow-up visits, • Participate in the rotating On-Call schedule (with increased incentive pay), • Territory-based service areas, • Service locations may differ in terrain, noise level, temperature, common amenities available, etc., • Oil, grease, lubricant, and other “messy” substances are frequently used, • Sit, stand, kneel, bend, and/or stoop from moderate to extended periods, • Safely use ladders, step-ups, stairs, etc., • Mechanically inclined – consistent use of hand tools & specialized equipment is required, • Good communication skills (verbal and written), • Self-motivated & positive attitude through difficult jobs, • Able to work individually and as a team, • Lift up to 50 pounds, • High School diploma or GED, • Driver’s License with clean driving record, • Competitive compensation (increases with relevant experience), • On-call incentive pay, • Certified training program & 24/7 support hotline, • Company vehicle & phone, • Paid Time Off, • Career advancement & promotions from within

Serves as the primary point of contact in a high-volume call center environment, providing exceptional customer service to patients, referring physicians, caregivers and the community.Assists with scheduling appointments, coordinating referrals, and facilitating access to services within VMG and The

Healthcare organization seeks 2 Customer Service reps for an immediate call center type project.Answer calls in a busy call center type enviornment.Document information into computer system.Assist with appointment scheduling.Able to move quickly through tasks.

Job Description Reports to: General Manager With a projected 1,000 cafes in the United States by 2030, Paris Baguette is one of the fastest-growing neighborhood bakery cafés in the world. Our vision is to reestablish the neighborhood bakery café as the heart of the community around the world. Paris Baguette’s mission is to bring expertly crafted baked and brewed goods through a warm and welcoming bakery café experience that delivers joy to everyone. If you are someone who has heart, wants to spread joy, nourish community and is ready to rise to the occasion, we are looking for you to join our growing team! WHAT WE ARE HUNGRY FOR Our Retailers are brand ambassadors who genuinely love our food, love our brand and are customer obsessed! They pay attention to our guests, to their role, to detail and to our product quality. They are happy to see you and happier to serve you! Our Retailers bring a smile to your face because we believe the world needs more moments of joy. KNOWLEDGE AND RESPONSIBILITIES • Providing excellent customer service to all customers that come into the establishment or call for orders following Paris Baguette’s high standard of excellence, • Check quality of all the products for displays and organize rotation of displays for all pastries and desserts, • Make beverages on the basis and demand during operating business hours and prepare coffee, • Always keep all areas of the store clean while operating during business hours, • Refill and organize all pasties and beverages on display, • Work with a high sense of urgency, honesty, integrity, and as efficiently as possible., • Assisting guests with any inquiries and educating guests on menu items and any special promotions, • Operate POS system (Toast) and perform tasks such as cash handling and credit card processing with attention to accuracy, • Openness to learn about our quality products, specialty menu items, and coffee, • Pay attention to guests and greet guests by making eye contact, smiling and spreading joy!, • Understanding the guest is the center of it all, • Answering questions and assisting guests with order decisions and processes, • Knowing how to suggestively sell to enhance the guest experience and increasing sales, • Always happy to help! Our retailers want our guests and their fellow team members to feel comfortable and welcome coming to us for assistance. Smiling, spreading joy and being positive with every interaction are non-negotiables, • Working specific stations, as needed:, • Barista – As a part of our mission, the barista is crucial role in creating expertly crafted brewed goods for our guests, of the highest quality, delivering joy to everyone!, • POS – Directly interacting with our guests, creating a warm and welcoming bakery café experience, delivering joy to everyone. Additional focal points of this station are packaging pastries to standard, suggesting made to order beverages, and inviting guests to return., • Greeter – Where applicable, the greeter is responsible for offering a warm welcome to our guests and directing them to the appropriate area., • Merchandiser – The merchandiser is a master at work, reinforcing the delectable charm of the bakery display. The merchandiser continually focuses on re-stocking product in all areas of the café, ensuring the displays are aesthetically pleasing and bountiful!, • Pick-Up Specialist – The specialist focuses on spreading joy to our guests by ensuring all pickup and delivery orders are prepared, packaged, and fulfilled in a timely manner. This individual assists with fulfilling our mission by delivering joy to everyone! WHAT YOU NEED TO HAVE • Minimum of 1-2 years of Retail, Customer Service and food handling experience, preferred., • Minimum High School Diploma/GED or Some College, preferred., • Ability to work weekends and holidays., • Positive and passionate attitude!, • High sense of integrity and ownership., • Basic math skills (add, subtract, multiply, divide)., • Able to lift up to 25 lbs., • Time management, ability to prioritize and follow direction., • Adherence to food safety guidelines., • Proficient on Point of Sale systems, currently Toast. Understand the importance of cash handling and accuracy of transactions., • Feedback is a gift! We can only learn, grow and improve our service if we hear and understand what it is our customers are telling us., • High emotional intelligence with the ability to work with diverse teams by being highly empathetic, intuitive, self-motivated and driven., • Teams Win! Has to be a team player who fosters a collaborative and engaged environment., • Being a Brand Ambassador, with an excellent knowledge of and commitment to Paris Baguette’s Mission, Vision, Brand Values and Culture. SWEET BENEFITS • Flexible work schedule, • Competitive compensation, • Eligible for tips upon completion of training!, • Discounted meals during your shift, • Free Cake for your Birthday, • Medical, Dental and Vision Benefits for full time employee

Job DescriptionRequisition Title: Bilingual French Customer Support Representative (Volvo Car USA) (04BHF) US-NJ-MahwahDescription At Percepta, we deliver award-winning services for every stage of the automotive and mobility customer journey. As a Bilingual French Customer Service Representative (supporting Volvo Car USA) working in Mahwah, NJ, you’ll become part of a community that values your success, supports your career growth, and celebrates your contributions. What You’ll Be Doing The Bilingual French Customer Service Representative provides world-class customer service by dispatching tows and roadside providers to customers, resolving customer complaints, and addressing questions regarding their vehicles. The representative also presents Volvo Car USA to its owners in a professional, caring manner. During a Typical Day, You’ll • Coordinate towing and roadside services for owners, • Provide the highest level of customer support through omnichannel solutions (voice calls, emails, chat, and SMS), • Answer questions for Volvo Car owners and prospects about product purchases or familiarization, • Handle customers who contact Volvo to facilitate the resolution of their issues, • Make all reasonable efforts to ensure customer satisfaction, • Escalate unresolvable or beyond the scope of authority issues to senior team members, • Responsible for proper documentation and coding in Volvo's proprietary software, • Advise Customer Care Center Manager, Supervisor, Team Leader, and/or appropriate Field Manager of any trends or concerns with customer handling, or product/service-related issues for action, • A high school diploma is required, • Bilingual in French and English is required; must be able to pass written and oral assessments in both languages, • A minimum of one (1) year of previous customer service call-handling experience, • A genuine interest in providing excellent customer service, • Experience working with a fast-paced and dynamic team, resolving challenges optimistically, • Roadside dispatching or emergency call response experience is preferred, • Experience working both independently and in a team environment, • Independent work experience, including using logic and intuition to reach appropriate conclusions, • Excellent written and oral communication skills required, • Excellent communication skills; Passionate, confident, and comfortable over the phone or through emails, text, or other forms of written communication, adapting communication style to fit the style of others, • Speed and accuracy when typing, • Ability to diagnose issues quickly and resolve them with patience and empathy, • A broad knowledge of the automotive business is preferred, • A strong, professional, and polished customer focus, awareness, and sensitivity, with the ability to gain the trust and respect of colleagues and customers, • Excellent decision-making skills, • Ability to work well under pressure, • Starting hourly rate of $23 per hour ($21 base plus $2 bilingual premium), • Health/Dental/Vision/Life Insurance, • Flexible Spending Account (FSA) and Health Savings Account (HSA), • 401(k) with company match, • Vacation/Sick Time and Paid Holidays, • Tuition Reimbursement, • Employee Assistance Program, • Employee Discount Program, • Training and Development Programs (Percepta College), • Full-time, Permanent (40 hours a week), • Equipment is provided, • Paid training (Monday - Friday, 8:00 AM - 5:00 PM ET for approximately 7 weeks) The center hours of operations are 6 am to 9 pm, 7 days a week. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: • Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow., • Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction., • Leave it better – We take ownership and leave every process, person, and place better than we found it., • Win together – We succeed as one—celebrating, supporting, and showing up for each other.

Job Description Who We Are EarthCam is a global leader in webcam technology that gives construction teams real-time visibility into their jobsites—anytime, anywhere. Our solutions support project monitoring, documentation, promotion, and jobsite security across construction projects worldwide. Our platform delivers live video, time-lapse recordings, progress tracking, and site security, powered by smart AI tools that turn visual data into useful insights for better decision-making. Since creating the first construction webcam in 1996, EarthCam has been trusted on major projects like One World Trade Center, SoFi Stadium, and the Panama Canal Expansion, and integrates with tools such as Procore, Autodesk, and Bentley. We’re a collaborative, hands-on team that builds our technology in-house and works closely across departments to solve real problems for real users. Job Description EarthCam is seeking an entry level Customer Service Representative to join our Client Services team. This role serves as a primary point of contact for customers and supports a wide range of inquiries across phone, email, ticketing systems, and other communication channels. The Customer Service Representative is responsible for delivering timely, professional support while ensuring a high level of customer satisfaction and efficient issue resolution. Performance in this role is measured through customer satisfaction, responsiveness, and resolution effectiveness. This position works cross-functionally with technical teams, operations, and internal departments to ensure customers receive accurate information and consistent service. Responsibilities • Answer customer inquiries via phone, email, ticketing systems, and other support channels, • Resolve customer requests professionally and in a timely manner, • Document customer interactions accurately and perform basic troubleshooting when appropriate, • Facilitate “How-To” customer support using internal training resources and knowledge base materials, • Provide customers with product and service information while referencing internal FAQs and documentation, • Support simple change requests and guide customers through self-service solutions when applicable, • Set clear expectations and provide follow-up on unresolved issues during initial interaction, • Escalate complex or unresolved issues to supervisors or specialized departments as needed Who You Are • Detail-oriented and customer-focused with strong problem-solving instincts, • Comfortable working in a fast-paced environment supporting multiple priorities, • A clear communicator with the ability to explain information to both technical and non-technical audiences, • Patient, professional, and empathetic when assisting customers, • Organized and capable of managing multiple support channels simultaneously, • Prior experience in a customer-facing support role delivering strong customer experiences, • Minimum 1 year of experience in a Customer Service or Call Center environment preferred, • Strong communication skills including listening, responsiveness, and clarity, • Ability to explain technical concepts in accessible language when needed, • Confidence in problem solving and handling time-sensitive customer requests, • Strong organizational skills with the ability to multitask effectively, • Experience documenting customer interactions in ticketing or CRM systems preferred What We Offer At EarthCam, we believe great work starts with feeling supported, valued, and inspired. We offer a competitive compensation package and a people-first environment where innovation, growth, and collaboration thrive. Our benefits include: • Pay starting at $45,000 plus performance-based bonuses, • 100% company-paid health insurance (single coverage), • Dental and Vision insurance, • 401(k) plan with generous company matching, • Paid time off plus paid holidays, • Complimentary breakfasts, lunches, and snacks Recruitment Fraud Disclaimer EarthCam is committed to maintaining a transparent and secure recruitment process. EarthCam communicates with candidates exclusively using EarthCam email addresses and extends job offers solely by telephone. For more information about the EarthCam recruitment process and avoiding fraudulent job offers, please click here.

Job DescriptionRequisition Title: Tier I Volvo Frontline Support Representative (04AES) US-NJ-MahwahDescription At Percepta, we bring first-class service across each market we support. As a Tier 1 Volvo Frontline Support Representative in Mahwah, NJ, you’ll be a part of creating and delivering amazing customer experiences, while also enjoying the satisfaction of being part of a unique culture. What You’ll Be Doing The Volvo Tier 1 Frontline Support Representative provides world-class, exceptional customer service by coordinating towing and roadside assistance, resolving customer issues, and answering vehicle-related questions. Representing Volvo Cars USA, the Representative ensures customer satisfaction through a professional, caring approach always. During a Typical Day, You’ll · Coordinate towing and roadside assistance for Volvo car owners. · Deliver high-quality customer support via inbound and outbound voice calls, emails, SMS, and chats · Navigate systems efficiently to provide accurate, timely, and courteous manner · Document and all customer interactions in the appropriate systems · Assist customers with product-related inquiries using all available resources · Take ownership of resolving customer issues within authority, ensuring customer satisfaction · Escalate complex issues to Tier 2 support or management when necessary What You Bring to the Role Education · High School diploma required, College degree a plus Experience · 1-3 years of relevant call center/customer service work experience preferred Skills · Roadside dispatching or emergency response experience preferred · Ability to work both independently and as part of a team · Strong decision-making skills, using logic and intuition · Excellent organizational skills · Excellent communication skills, both written and verbal · Comfortable communicating via phone, email, text, or other written forms, adjusting style as needed · Creative problem-solving and troubleshooting abilities · Speed and accuracy in typing What You Can Expect · Total of $21.00 per hour. · The facility is inviting, with a coffee bar, a gym, a cafeteria, and great work culture. · Health/Dental/Vision/Life Insurance · Flexible Spending Account (FSA) and Health Savings Account (HSA) · 401(k) with company match · Vacation/Sick Time and Paid Holidays · Tuition Reimbursement · Employee Assistance Program · Employee Discount Program · Training and Development Programs (Percepta College) · Employee Rewards Program (Perci Perks) Additional The position is working fully onsite in Mahwah, NJ. Must live within a commutable distance to the office. The hours of operation are 6 am to 9 pm, 7 days a week. Full-time hours are available. Seeking associates who are flexible between 6 am and 9 pm, 7 days a week, for a full-time 40 hour work week. Next training date is estimated to be April 13, 2026. About Percepta Established in 2000 as a joint venture with TTEC, Percepta has specialized in creating customer loyalty for its clients across the globe. Delivered in multiple channels, speaking multiple languages, we bring first-class service across each market we support. Our values are the heartbeat of our organization, and we live, breathe, and play by them daily. At Percepta, we: · Lead with humility – We listen first, lead with empathy, and stay grounded—so people and ideas have room to grow. · Service beyond self – We serve others—clients, customers, and teammates—with care and integrity in every interaction. · Leave it better – We take ownership and leave every process, person, and place better than we found it. · Win together – We succeed as one—celebrating, supporting, and showing up for each other. · Deliver remarkable – We go beyond expectations to create bold, meaningful moments that stand out. Percepta is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Percepta embraces and is committed to building a diverse and inclusive workforce that respects and empowers the culture and perspectives within our global teams. We strive to reflect the communities we serve by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued and comfortable being their authentic selves at work. As a global company, we know diversity is our strength. It enables us to view projects and ideas from different vantage points and allows every individual to bring value to the table in their unique way. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process. #LI-onsite

Job Description At Polestar, we don't just drive innovation in our cars – our entire business model is different from our competitors. We’re looking for a creative, innovative, experienced, and hands-on professional to be the primary point of contact with our customers and be the ambassador of Polestars premium brand experience. About Polestar Polestar is an electric performance car brand, determined to improve the society we live in by driving the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each component is critical to the performance of our cars, each person working at Polestar is as important to the team and its performance. We work in close collaboration across empowered global teams that don’t settle for anything less than excellence. Is this you? If you are interested in joining the Polestar family, don't wait to submit your application. We apply a continuous selection process, and the job post will be open until the position is filled. This is a contract position with potential for extension or conversion to full-time. Let us describe the challenge we offer The Customer Experience Advisor will be an important piece to the puzzle at Polestar and take ownership of the customer journey and resolution of customer inquiries. This person will be responsible for providing our customers with support through various channels including phone, email and chat. What you’ll do * Brand advocate and consumer-centric individual who will strive to provide best-in-class experiences for our consumers. * Work cross-functionally with peers and upper management to solve complex escalations and enhance the customer journey * Manage inbound communications for product, service, leads and support requests * Receive and respond to customer communications, cases, or chats through to resolution * Work with Polestar Spaces & Service Points to ensure seamless communication for all involved parties * Follow up with current customer product, service, and support inquiries * Build and maintain professional relationships with our customers throughout their experience * Resolve and handle incoming customer advocacy cases through to resolution escalating to the appropriate team member where necessary * Deliver a white glove customer experience through all available methods of communication * Stay up to date on Polestar news, product and software Who you are * Associate degree or higher * Previous experience in call center environment, automotive, luxury retail or sales is highly desirable * Fluency in English required, Bilingual is a plus! * You have a passion for customer experience and being the ambassador of a brand * Tech savvy with knowledge of call center and telephony systems. Salesforce experience a plus. * You have excellent verbal and written communication skills * You are an agile learner and comfortable with technology, learning new tools, and able to work with a variety of content areas/teams. * Proven project management skills, stakeholder management, time management, and prioritization when managing multiple projects. * You have attention to the details, and thrive in an ever-evolving work atmosphere People at Polestar We know that a change is needed. We also know that each one of us can help bring about that change. Our commitment to becoming climate-neutral by 2040 is just as important to us as being inclusive, diverse, and innovative. Together, we are creating, collaborating and experimenting to usher in a new era of sustainable mobility. We are an electric performance brand, determined to improve the society we live in. Is this you? If you are interested in joining the Polestar family, don't wait with submitting your application. We apply a continuous selection process and the job post will be open until the position is filled. Are you ready for the journey? Which is electric by the way...

Job DescriptionAbout Culinary Depot Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions. Role Summary We are hiring a Customer Support / Service Coordinator to be the front line of our service operation. This role is critical to the customer experience. You will often be speaking with customers who are frustrated, stressed, or under pressure. Your responsibility is to listen, take ownership, communicate clearly, and drive each issue to resolution. This is not a “log a ticket and move on” role. It requires empathy, follow-through, and pride in helping people. If you are someone who feels personally invested in making sure customers are taken care of—and you don’t rest until the issue is resolved—this role will be a strong fit. What Success Looks Like * Customers feel heard, respected, and supported * Issues are owned end-to-end, not passed along * Communication is proactive, clear, and honest * Follow-ups happen without being chased * Problems are resolved thoughtfully, even when solutions take time Key Responsibilities * Schedule and dispatch local technicians to ensure timely service * Coordinate with manufacturers to secure warranty coverage and approvals * Respond to customer inquiries via phone, email, and chat with professionalism and empathy * Manage service cases from initial contact through resolution * Provide consistent updates and set realistic expectations with customers * Monitor open cases using internal dashboards and follow up proactively * Partner with internal teams (sales, operations, receiving) to resolve issues efficiently * Identify recurring service or equipment issues and escalate trends to management * Work closely with other Service Coordinators to maintain a high service standard Who We’re Looking For * Naturally empathetic with a genuine desire to help people * Calm, patient, and professional—especially with frustrated customers * Strong communicator who listens first and responds thoughtfully * Organized and detail-oriented with strong follow-through * Comfortable juggling multiple cases without dropping the ball * Problem-solver who takes responsibility, not shortcuts Experience in customer service or technical support is preferred (foodservice or equipment experience is a plus), but attitude and ownership matter more than background. We can train systems. We cannot train care. Important to Know This is not a call-center role and not a script-based environment. You will be expected to think, take ownership, and advocate for the customer. If helping people feels like an inconvenience, this will not be the right role. Why Join Culinary Depot We hold high standards and support our team accordingly. * Competitive compensation with performance-based reviews * Medical, Dental, and Vision insurance * 401(k) with company match * Paid Time Off plus paid holidays * Hands-on training, mentorship, and internal growth opportunities * Fast-paced, collaborative, and execution-focused office culture Powered by JazzHR 23qjaqnaBa

Job DescriptionAbout Culinary Depot Culinary Depot is a leading provider of commercial kitchen equipment and solutions, serving restaurants, institutions, and foodservice operators nationwide. We partner with our customers from initial design and equipment selection through installation and long-term support. Our business is built on expertise, accountability, and long-term relationships—not one-off transactions. Role Summary We are hiring an Assistant Sales Representative (ASR) to manage customer relationships after the sale, specifically when equipment issues arise. This role sits at the intersection of sales and service. You will be the point person when customers experience equipment problems. Your responsibility is to protect the relationship, manage communication, coordinate resolution, and ensure the customer remains confident in Culinary Depot. This is not a “pass it to service and move on” role. You own the customer experience post-sale and work internally with service coordinators, vendors, manufacturers, and sales reps to drive issues to resolution. If you take pride in protecting customer relationships and making sure problems are handled professionally and efficiently, this role will be a strong fit. What Success Looks Like * Customers feel supported even when equipment issues occur * Problems are owned end-to-end, not deflected * Communication is proactive, clear, and solutions-focused * Sales reps are confident their accounts are being protected * Equipment issues are resolved with urgency and accountability * Customer retention remains strong despite challenges Key Responsibilities * Serve as the primary contact for customers experiencing post-sale equipment issues * Coordinate with Service Coordinators to schedule technicians and ensure timely dispatch * Work with manufacturers to secure warranty approvals and parts when necessary * Communicate clearly and consistently with customers regarding timelines and expectations * Track open equipment cases and follow up proactively until resolution * Partner with outside sales reps to protect and maintain key accounts * Escalate recurring product or vendor issues to management * Maintain accurate documentation of service-related cases in internal systems * Identify opportunities to strengthen customer relationships during resolution Who We’re Looking For * Strong communicator who can manage difficult conversations professionally * Calm and solution-oriented under pressure * Highly organized with strong follow-through * Relationship-driven and protective of customer accounts * Able to coordinate across multiple internal teams * Takes ownership instead of deflecting responsibility Experience in customer service, account management, or equipment/service coordination is preferred. Foodservice or commercial equipment experience is a plus. Attitude, accountability, and professionalism matter more than background. Important to Know This is not a traditional service desk role and not a call-center environment. You are representing the sales team and protecting revenue-generating relationships. The way issues are handled directly impacts retention and repeat business. If you avoid difficult conversations or prefer transactional interactions, this will not be the right role. Why Join Culinary Depot We hold high standards and support our team accordingly. * Competitive compensation * Performance-based reviews * Medical, Dental, and Vision insurance * 401(k) with company match * Paid Time Off plus paid holidays * Hands-on training and internal growth opportunities * Fast-paced, collaborative, execution-focused culture This role is critical to long-term customer retention and brand reputation. If you want to play a direct role in protecting accounts and strengthening relationships, this is that opportunity. Powered by JazzHR pP7mWa5wGk

It is not customer service but the position is the liaison between the sales force and customer service to meet customer expectations. Position : Customer Service / Call Center. Position would be interacting with Marketing, Sales Consultants, Customer Service and Supply Chain Planners Globally.

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!. Previous experience in customer service or sales is a plus. We're seeking someone who is great with people, building relationships, and putting customers first.

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - P

Aggressive compensation / Comprehensive Medical-Dental-Vision / Generous paid time off / Extensive internal growth and professional development - As a Call Center Representative, you will: handle inbound and outbound calls from customers in a professional and courteous manner; provide accurate and t

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Customer Service Background: Previous experience in a customer service role preferred, but not requiredbut a drive to meet and exceed client expectations is paramount. Client Communication: Answer phone calls and emails with a positive attitude, providing helpful information about our boarding, groo

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Customer service representative agent experience is not necessa

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Join Applied's location in the Buffalo area for an immersion into our US service center network! The intern will spend time at the beginning of the internship and at the end of the internship learning about the following aspects of our service center business: Warehouse/Driver Position, Inside Sales

If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - P

Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not requir

If you are a call center representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market

Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Call cente

Call Center Representative Agent experience not required. Remote Work From Home Call Center Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Call cente