Entry-Level Broadcast IT, Network & Operations Specialist
1 day ago
Northvale
Job Description:\n\nAzzurro HD is seeking a practical, process-oriented team member to support IT systems, routing and networking, virtualization, software maintenance, AI and GPU-enabled systems, and operational testing. This person will help troubleshoot problems, test systems and workflows, maintain reliable and secure environments, document results, and write clear standard operating procedures (SOPs). The role is suited to someone with a solid foundation in computer systems and IP networking who communicates clearly, takes responsibility, and enjoys solving problems. Programming is not required. The successful candidate will be a self-starter who is motivated to learn, investigate unfamiliar problems, and follow issues through to resolution. Key ResponsibilitiesAssist with the setup, support, and troubleshooting of computers, servers, cloud services, and related IT systems.Help diagnose network connectivity, routing, and protocol issues involving routers, switches, firewalls, and other network equipment.Support Microsoft 365 administration and maintenance, including relevant services across the Microsoft 365 suite.Assist with cloud environments such as Microsoft Azure and Amazon Web Services (AWS).Create, deploy, configure, maintain, and back up virtual machines using Hyper-V and VMware.Monitor virtual machine and host health, help troubleshoot virtualization issues, and assist with recovery or restoration when needed.Support systems that use artificial intelligence (AI), large language models (LLMs), and GPU hardware; assist with setup, testing, maintenance, and troubleshooting.Help evaluate practical AI and LLM tools for appropriate use in company workflows, and document results and operating procedures.Maintain software and systems by coordinating updates, patches, version upgrades, and routine maintenance for endpoints, servers, applications, and network equipment.Help assess updates before deployment, schedule and document maintenance, and verify that systems operate correctly afterward.Support testing of systems, equipment, and operational workflows before and after deployments or changes.Create or follow test plans; record test steps, results, defects, and recommended next actions clearly and consistently.Write and maintain SOPs, troubleshooting guides, configuration records, and other technical documentation.Communicate problems, risks, and potential solutions concisely to technical and operations staff.Track issues through resolution and help identify recurring problems, security concerns, and process improvements.Work with IT, networking, and operations team members to support reliable day-to-day service.Travel as needed to support company operations, installations, testing, or customer requirements. Required QualificationsWorking knowledge of computer systems and server environments.Understanding of IP networking and common network protocols.Ability to troubleshoot methodically, document findings, and explain technical issues in clear language.Strong written and verbal communication skills.Organized, dependable, and comfortable following and improving established processes.Self-motivated and able to work independently while collaborating with a team.Willingness and ability to travel as required. Preferred QualificationsExperience supporting the Microsoft 365 suite, including administration or troubleshooting.Experience with cloud environments such as Microsoft Azure or AWS.Experience supporting Windows and/or Linux systems, routers, switches, firewalls, or related infrastructure.Hands-on experience with Hyper-V and/or VMware, including creating, deploying, maintaining, and backing up virtual machines.Experience supporting AI or LLM tools, services, or workflows.Familiarity with GPU-equipped workstations or servers, including hardware setup, drivers, monitoring, or troubleshooting. Experience with GPU workloads or AI applications is a plus.Familiarity with TCP/IP, DNS, DHCP, VLANs, routing, and network troubleshooting.Experience with software maintenance, patch management, system upgrades, or vulnerability remediation.Cybersecurity knowledge or experience. Candidates with relevant cybersecurity experience will receive strong consideration.Experience with operational, software, hardware, or network testing.Experience writing SOPs, test plans, change records, or troubleshooting documentation.Familiarity with broadcast, streaming, video production, or media technology.Additional language skills; bilingual candidates are a plus.Experience building, training, or leading technical or operations teams. What Success Looks Like The successful candidate helps the team resolve issues faster, keeps systems maintained and patched, supports dependable virtual machine operations and backups, tests changes carefully, and communicates useful information. They document processes so recurring work becomes easier for others, take initiative, and stay curious when problems or technologies are unfamiliar.\n\nCompany Description:\n\nAZZURRO HD\n\nAzzurro HD develops, operates, and supports technology for television broadcast, video production, and streaming. Founded in 1997, the company began as an all-digital, high-definition facility for co-location, video switching, and distribution, and expanded into IP technology and remotely controlled broadcast studios. Today, Azzurro’s work brings together broadcast engineering, production, video transmission, streaming, IT infrastructure, networking, software, and operations.\n\nAzzurro supports customers whose live and recorded video workflows depend on reliable equipment, connections, and technical support. Its work can span a production studio, a remote camera location, a customer’s facility, a field event, or a Network Operations Center. The company operates Network Operations Centers in New York and Connecticut, where technical teams monitor services and support broadcast operations.\n\nBROADCAST, STREAMING, AND REMOTE PRODUCTION\n\nAzzurro’s products and services help production teams create and deliver broadcast-quality video from both traditional studios and remote locations. The technical environment can include cameras, lighting, audio, video switching, encoders and decoders, transmission equipment, IP networks, streaming, monitoring, and communications between the field and the network studio.\n\nAzzurro provides broadcast engineering and transmission services, streaming, video connectivity, private network design and management, live-shot and remote studio setup, monitoring and support, and field services. The work calls for coordination among production staff, technicians, engineers, customer teams, software, hardware, and network infrastructure. A small issue in one part of the signal path or network can affect the entire production workflow, so testing, monitoring, communication, and careful troubleshooting matter.\n\nAzzurro’s product environment includes portable and remote production systems, home-camera systems, broadcast transmission equipment, and network-connected production tools. These solutions can support live-to-air events, remote interviews, analyst and talent locations, and other productions that need to send video to a network facility. Technical staff may help configure, test, monitor, maintain, or troubleshoot systems and connections that support those workflows.\n\nNICO: NETWORK INTERACTIVE CONTROL OPERATION\n\nNICO stands for Network Interactive Control Operation. It is Azzurro’s control software for remote broadcast production. NICO gives operators control of equipment at field and remote locations through a browser-based interface that can be accessed from computers, tablets, and mobile devices.\n\nNICO connects the remote operator with equipment and workflows at the production location. Its interactive interface is designed to stay in sync with the remote system, and its low-latency video lets an operator see camera output and frame a shot from a distance. Depending on the production setup, NICO can support control of cameras, lighting, audio, transmission, and other devices. It can be adapted to a customer’s production workflow and used across multiple sites and devices, including IP stream automation.\n\nNICO is one example of how Azzurro combines software, network connectivity, broadcast equipment, and people operating a live production. Supporting it can involve testing the control interface, checking connectivity and video return, confirming that remote equipment responds as expected, documenting configurations, and working with developers and operations staff to resolve issues.\n\nAIS: ACTIONABLE INFORMATION SYSTEM\n\nAzzurro is transitioning to VideoBank’s Actionable Information System (AIS) as a central way to manage company business, work, and support operations. AIS is intended to help connect information with the work that needs to be done. It provides a structured environment for organizing tasks, communications, media, documents, data, and follow-up so that staff can see what needs attention, who is responsible, the status of the work, and what actions have been taken.\n\nAIS is more than a place to store a support call or a task. The transition is about bringing business workflows into a consistent system: capturing work, organizing it, assigning responsibility, tracking progress, retaining supporting information, and making the outcome visible. The goal is to give teams a reliable record of work from the initial request through completion and to make it easier to coordinate activity across departments.\n\nSUPPORT CALLS AND CUSTOMER FOLLOW-UP\n\nSupport calls are an important part of how Azzurro serves customers. During the transition to AIS, the system is being used to organize the work associated with support requests and calls. A call or reported issue can be captured with its relevant details, connected to the affected customer, service, equipment, or project, and turned into follow-up work for the appropriate person or team.\n\nThe support workflow can include documenting what the customer reported, recording troubleshooting steps and findings, assigning or escalating the issue, tracking status and follow-up, attaching relevant notes or files, and recording the resolution. This gives the team a shared view of open work, helps prevent important follow-up from being lost, and preserves history that can help with future troubleshooting. AIS can also help the business review recurring issues, outstanding priorities, workload, and completed support activity.\n\nThe transition involves more than moving information into a new tool. It includes defining how support work should be captured, making the process understandable to the people who use it, testing that the workflow fits the work, documenting procedures, and helping staff adopt the system consistently. Technical and operations employees can contribute by identifying gaps, testing workflows, communicating issues clearly, and helping improve the system as the company’s needs become clearer.\n\nAIS ACROSS COMPANY OPERATIONS\n\nAzzurro’s business includes work that must be coordinated across customer relationships, projects, engineering, operations, IT, and support. AIS can help bring those activities into a common operating framework. Work can be organized so that requests, tasks, status, supporting material, communications, and next steps are connected rather than scattered across separate conversations and records.\n\nVideoBank AIS capabilities include task management, digital content and video management, mapping, and workflows involving mobile devices, cameras, unmanned systems, sensors, and other connected technology. Azzurro’s transition to AIS centers on using the system to manage its own business and support work; AIS can also connect with technical and operational environments where teams need to manage tasks alongside media, data, and information from other systems.\n\nSuccessful AIS integration depends on understanding both the technology and the business process. Teams need to consider how work enters the system, how it is organized and assigned, what information staff need to see, how updates are recorded, and how completed work is reviewed. Integrations may also involve user access, data movement, notifications, system configuration, documentation, testing, and coordination with software developers.\n\nSOFTWARE DEVELOPMENT AND INTEGRATION\n\nSoftware development is part of Azzurro’s technical environment. Azzurro develops and supports software for its products and internal needs, including NICO. Employees may work with software developers and operations staff to test changes, reproduce problems, validate integrations, document requirements, or confirm that a technical solution works in the real production or business workflow.\n\nThe company’s work is not confined to a single technology area. A network issue can interrupt a remote production. A configuration or software change can affect equipment at a customer location. A support call can require action by operations, IT, engineering, or development. An AIS workflow may need to connect a business process with technical information or supporting media. Resolving these issues requires people who can communicate across teams and understand how systems fit together.\n\nIT, NETWORKING, AND OPERATIONS\n\nAzzurro’s technical environment can include computers, servers, Microsoft 365, Windows and Linux systems, cloud services, routers, switches, firewalls, IP networks, storage, and virtual machines. The work includes supporting and troubleshooting these systems, maintaining software, planning and applying patches, testing updates, keeping documentation current, and helping ensure that backups and recovery processes are dependable.\n\nVirtualization is part of the environment. Hyper-V and VMware can be used to create and operate virtual machines for applications, services, testing, or infrastructure. Supporting these environments involves creating and deploying virtual machines, maintaining their configurations, monitoring host and guest systems, backing up workloads, testing changes, and assisting with recovery when needed.\n\nNetworking is central to both broadcast delivery and business systems. Staff may need to understand how devices connect, how traffic moves between locations, how routing and common protocols affect a service, and how to isolate a connectivity problem. Familiarity with concepts such as TCP/IP, DNS, DHCP, VLANs, and routing helps teams troubleshoot methodically and explain findings to colleagues and customers.\n\nTESTING, MAINTENANCE, AND DOCUMENTATION\n\nAzzurro’s work depends on systems behaving predictably, especially when equipment or services support live production. Testing is used to check equipment, software, configurations, integrations, and workflows before and after changes. A useful test records what was checked, the expected result, the observed result, any issue found, and the next action.\n\nMaintenance includes software updates, security patAZZURRO HD\n\nAzzurro HD develops, operates, and supports technology for television broadcast, video production, and streaming. Founded in 1997, the company began as an all-digital, high-definition facility for co-location, video switching, and distribution, and expanded into IP technology and remotely controlled broadcast studios. Today, Azzurro’s work brings together broadcast engineering, production, video transmission, streaming, IT infrastructure, networking, software, and operations.\n\nAzzurro supports customers whose live and recorded video workflows depend on reliable equipment, connections, and technical support. Its work can span a production studio, a remote camera location, a customer’s facility, a field event, or a Network Operations Center. The company operates Network Operations Centers in New York and Connecticut, where technical teams monitor services and support broadcast operations.\n\nBROADCAST, STREAMING, AND REMOTE PRODUCTION\n\nAzzurro’s products and services help production teams create and deliver broadcast-quality video from both traditional studios and remote locations. The technical environment can include cameras, lighting, audio, video switching, encoders and decoders, transmission equipment, IP networks, streaming, monitoring, and communications between the field and the network studio.\n\nAzzurro provides broadcast engineering and transmission services, streaming, video connectivity, private network design and management, live-shot and remote studio setup, monitoring and support, and field services. The work calls for coordination among production staff, technicians, engineers, customer teams, software, hardware, and network infrastructure. A small issue in one part of the signal path or network can affect the entire production workflow, so testing, monitoring, communication, and careful troubleshooting matter.\n\nAzzurro’s product environment includes portable and remote production systems, home-camera systems, broadcast transmission equipment, and network-connected production tools. These solutions can support live-to-air events, remote interviews, analyst and talent locations, and other productions that need to send video to a network facility. Technical staff may help configure, test, monitor, maintain, or troubleshoot systems and connections that support those workflows.\n\nNICO: NETWORK INTERACTIVE CONTROL OPERATION\n\nNICO stands for Network Interactive Control Operation. It is Azzurro’s control software for remote broadcast production. NICO gives operators control of equipment at field and remote locations through a browser-based interface that can be accessed from computers, tablets, and mobile devices.\n\nNICO connects the remote operator with equipment and workflows at the production location. Its interactive interface is designed to stay in sync with the remote system, and its low-latency video lets an operator see camera output and frame a shot from a distance. Depending on the production setup, NICO can support control of cameras, lighting, audio, transmission, and other devices. It can be adapted to a customer’s production workflow and used across multiple sites and devices, including IP stream automation.\n\nNICO is one example of how Azzurro combines software, network connectivity, broadcast equipment, and people operating a live production. Supporting it can involve testing the control interface, checking connectivity and video return, confirming that remote equipment responds as expected, documenting configurations, and working with developers and operations staff to resolve issues.\n\nAIS: ACTIONABLE INFORMATION SYSTEM\n\nAzzurro is transitioning to VideoBank’s Actionable Information System (AIS) as a central way to manage company business, work, and support operations. AIS is intended to help connect information with the work that needs to be done. It provides a structured environment for organizing tasks, communications, media, documents, data, and follow-up so that staff can see what needs attention, who is responsible, the status of the work, and what actions have been taken.\n\nAIS is more than a place to store a support call or a task. The transition is about bringing business workflows into a consistent system: capturing work, organizing it, assigning responsibility, tracking progress, retaining supporting information, and making the outcome visible. The goal is to give teams a reliable record of work from the initial request through completion and to make it easier to coordinate activity across departments.\n\nSUPPORT CALLS AND CUSTOMER FOLLOW-UP\n\nSupport calls are an important part of how Azzurro serves customers. During the transition to AIS, the system is being used to organize the work associated with support requests and calls. A call or reported issue can be captured with its relevant details, connected to the affected customer, service, equipment, or project, and turned into follow-up work for the appropriate person or team.\n\nThe support workflow can include documenting what the customer reported, recording troubleshooting steps and findings, assigning or escalating the issue, tracking status and follow-up, attaching relevant notes or files, and recording the resolution. This gives the team a shared view of open work, helps prevent important follow-up from being lost, and preserves history that can help with future troubleshooting. AIS can also help the business review recurring issues, outstanding priorities, workload, and completed support activity.\n\nThe transition involves more than moving information into a new tool. It includes defining how support work should be captured, making the process understandable to the people who use it, testing that the workflow fits the work, documenting procedures, and helping staff adopt the system consistently. Technical and operations employees can contribute by identifying gaps, testing workflows, communicating issues clearly, and helping improve the system as the company’s needs become clearer.\n\nAIS ACROSS COMPANY OPERATIONS\n\nAzzurro’s business includes work that must be coordinated across customer relationships, projects, engineering, operations, IT, and support. AIS can help bring those activities into a common operating framework. Work can be organized so that requests, tasks, status, supporting material, communications, and next steps are connected rather than scattered across separate conversations and records.\n\nVideoBank AIS capabilities include task management, digital content and video management, mapping, and workflows involving mobile devices, cameras, unmanned systems, sensors, and other connected technology. Azzurro’s transition to AIS centers on using the system to manage its own business and support work; AIS can also connect with technical and operational environments where teams need to manage tasks alongside media, data, and information from other systems.\n\nSuccessful AIS integration depends on understanding both the technology and the business process. Teams need to consider how work enters the system, how it is organized and assigned, what information staff need to see, how updates are recorded, and how completed work is reviewed. Integrations may also involve user access, data movement, notifications, system configuration, documentation, testing, and coordination with software developers.\n\nSOFTWARE DEVELOPMENT AND INTEGRATION\n\nSoftware development is part of Azzurro’s technical environment. Azzurro develops and supports software for its products and internal needs, including NICO. Employees may work with software developers and operations staff to test changes, reproduce problems, validate integrations, document requirements, or confirm that a technical solution works in the real production or business workflow.\n\nThe company’s work is not confined to a single technology area. A network issue can interrupt a remote production. A configuration or software change can affect equipment at a customer location. A support call can require action by operations, IT, engineering, or development. An AIS workflow may need to connect a business process with technical information or supporting media. Resolving these issues requires people who can communicate across teams and understand how systems fit together.\n\nIT, NETWORKING, AND OPERATIONS\n\nAzzurro’s technical environment can include computers, servers, Microsoft 365, Windows and Linux systems, cloud services, routers, switches, firewalls, IP networks, storage, and virtual machines. The work includes supporting and troubleshooting these systems, maintaining software, planning and applying patches, testing updates, keeping documentation current, and helping ensure that backups and recovery processes are dependable.\n\nVirtualization is part of the environment. Hyper-V and VMware can be used to create and operate virtual machines for applications, services, testing, or infrastructure. Supporting these environments involves creating and deploying virtual machines, maintaining their configurations, monitoring host and guest systems, backing up workloads, testing changes, and assisting with recovery when needed.\n\nNetworking is central to both broadcast delivery and business systems. Staff may need to understand how devices connect, how traffic moves between locations, how routing and common protocols affect a service, and how to isolate a connectivity problem. Familiarity with concepts such as TCP/IP, DNS, DHCP, VLANs, and routing helps teams troubleshoot methodically and explain findings to colleagues and customers.\n\nTESTING, MAINTENANCE, AND DOCUMENTATION\n\nAzzurro’s work depends on systems behaving predictably, especially when equipment or services support live production. Testing is used to check equipment, software, configurations, integrations, and workflows before and after changes. A useful test records what was checked, the expected result, the observed result, any issue found, and the next action.\n\nMaintenance includes software updates, security patches, version upgrades, hardware and system checks, and routine care of the environments the company supports. Changes need to be documented and verified so the team understands what changed and can spot problems quickly. When an issue occurs, staff gather evidence, test possible causes, record the findings, and follow through until the issue has a clear status or resolution.\n\nStandard operating procedures, troubleshooting guides, test plans, configuration notes, and support records help make work repeatable. Clear documentation is especially valuable when multiple teams share responsibility for a system or when an issue must be handed from one person or group to another.\n\nCYBERSECURITY, CLOUD, AI, AND GPU TECHNOLOGY\n\nAzzurro’s IT and technology work also intersects with cybersecurity and secure operations. Protecting systems involves maintaining supported software, applying patches, understanding access and network boundaries, investigating security issues, and communicating risks. Security practices must fit the operational requirements of systems used for broadcast production, customer support, and internal business.\n\nThe technical environment may also include cloud services such as Microsoft Azure and Amazon Web Services, as well as artificial intelligence (AI), large language models (LLMs), and GPU-equipped workstations or servers. These technologies can support new workflows and technical capabilities. They also require thoughtful setup, testing, maintenance, security, and documentation so staff understand how they work and how to support them.\n\nAzzurro values practical experimentation backed by verification. A person may help evaluate a tool, test a workflow, document what works, identify limitations, or troubleshoot the computer and network systems supporting it. Programming is not required for every role, but curiosity about software and the ability to collaborate with developers are valuable.\n\nTHE WORK ENVIRONMENT\n\nAzzurro HD is a hands-on technical environment where broadcast production, streaming, software, IT, networking, and operations meet. The work can vary from day to day. It may involve supporting an existing system, investigating an unfamiliar problem, testing a change, preparing a virtual machine, reviewing a patch, documenting a support call, helping connect a workflow to AIS, or working with a developer to verify a solution.\n\nThe company values people who take responsibility for their work, communicate clearly, and stay engaged until the next step is understood. Good troubleshooting means gathering information, testing likely causes, distinguishing facts from assumptions, explaining findings, and recording the result. Good operations work also means being organized, maintaining procedures, and helping colleagues understand what is happening.\n\nAzzurro’s teams work across departments and technical specialties. The ability to explain a problem concisely, ask good questions, share useful documentation, and coordinate work with software developers, engineers, technicians, and operations staff can be just as important as knowing a particular product. The company values intellectual curiosity, sound judgment, accountability, and a willingness to learn.\n\nWHY THIS ROLE MATTERS\n\nThis position supports the systems and processes that make Azzurro’s broadcast, IT, networking, and business operations work. The person in this role can help maintain infrastructure, test operational changes, document procedures, support NICO and other production technology, and contribute to the company’s transition to AIS for managing business activity and support calls.\n\nThe successful person will help connect technical work with the people who depend on it. They will help ensure that an issue is not only investigated but communicated, tracked, documented, and brought to an appropriate next step. They will support reliable technology while helping the company improve how it tests systems, maintains software, handles support, and organizes work in AIS.\n\nAzzurro is looking for a practical, process-oriented, self-starting person who is interested in how technology works and how it supports real operations. The right person is ready to learn across disciplines, take initiative, work with software developers and operations staff, and help solve the problems that arise in a complex broadcast and IT environment.
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