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Job Locations US-CA-Concord | US-FL-Jacksonville | US-NY-New York | US-CO-Denver | US-IL-Chicago | US-VA-Arlington Requisition ID 2026-11938 Category Risk Management Do you consider yourself to be a highly technical, strong communicator with the desire to work in a team environment on complex projects? Gilbane is seeking a Senior Claims Manager to manage complex claims for our Federal division. This role can be based out of any Gilbane US location or remote. The Senior Claims Manager oversees the evaluation, investigation and resolution of complex Requests for Equitable Adjustment (REAs) or legal claims involving the Federal Government. The Senior Claims Manager supports project teams to ensure compliance, financial recovery, and efficient preparation of REAs and Certified Claims. The Senior Claims Manager is a professional with a high level of subject matter expertise in Federal dispute resolutions including REAs and Certified Claims. Who are we? As a Top-10 ENR Contractor, Gilbane is a family-owned business with 45 offices that has been shaping communities since 1870. Consistently recognized as one of the most reputable construction management firms in the country, Gilbane is committed to delivering projects safely and on-time. We are dedicated to building a diverse, inclusive and authentic workplace, so if you're excited about this role but your past experience doesn't align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles. Who are you? You are a coach/leader who leads with an inclusive and empathetic mindset. You provide feedback and guidance to help others excel in their current or future roles. You determine priorities, delegate work, and effectively communicate progress. You establish measures to assess the impact, quality, and timeliness of results while praising successes and sharing lessons learned. You build high performing teams by attracting, engaging, developing, and retaining talented individuals through motivation and discipline to maximize impact on the organization and the individual. You leverage business insights by understanding industry trends, local market/economic conditions, and Gilbane's business model to make critical decisions and create competitive advantage. You deploy a strategic mindset when considering solutions to long-term opportunities and risks that may develop in the future. Your core values match Gilbane's: Integrity, Caring, Teamwork, Toughmindedness, Dedication to Excellence, Discipline, Loyalty, and Entrepreneurship. What's in it for you? Gilbane offers employees multi-dimensional training opportunities through a number of resources. While managing your responsibilities to projects, you will be able to enroll in trainings through our award-winning Gilbane University to build leadership and technical skills. In addition, you would work with an experienced team which provides you with the opportunity to learn new industry skills every day. You will protect and promote the interests of both Gilbane and the client in all matters as well as demonstrating the personal characteristics of a developing leader. Works with the project team and Contracts Manager to establish entitlement for REAs and a strategy for development. • Reviews all correspondence and back up documentation relevant to the REA., • Creates and maintains files in the appropriate file structure., • Coordinates with Gilbane Legal, Safety, Operations, and Accounting staff as needed., • Engages project teams or Business Unit Controllers to ensure costs are forecasted accurately and risk control measures are in place., • Interacts with external partners such as Outside Counsel, Scheduling Consultants, and Trade Contractors, as needed., • Coordinates with project teams to compile REA and claim submissions., • Supports settlement discussion as needed., • Creates monthly reports on the progress of closing REAs/claims., • Informs the Business leader of all REAs/ claims matters and obtains approvals as needed., • Interprets and translates the organizational strategy, ensuring team understanding of their role in accomplishing strategic goals., • Responsible for providing periodic training of project team members in change management and REA preparation., • Leverage Business Insights - Understand and act on industry trends, local market and economic conditions and our business model to make decisions and create competitive advantage., • Deploy a Strategic Mindset - Take a broad, global perspective when considering proactive solutions to long-term opportunities and risks that might develop in the future., • Display Emotional Intelligence - Demonstrate the capacity to recognize feelings and patterns of behavior and those of others. Manage emotions effectively in ourselves and our relationships., • Drive Team Accountability - Determine priorities and delegate work; monitor and communicate progress. Establish measures to assess the impact, quality and timeliness of results; praise success and learn from mistakes., • Coach and Develop Others - Provide feedback, instruction, and development guidance to help others excel in their current or future job responsibilities. Plan for and support development of individual skills and abilities. EXPERIENCE/EDUCATION • Bachelor's degree in a related field: Construction Management, Engineering, Contract Management preferred., • 5-10 years of experience in Federal claims or other relevant industries, • Or equivalent combination of education and experience KNOWLEDGE, SKILLS & ABILITIES • Advanced written, verbal, and interpersonal skills., • Ability to function as an integral part of a team while being highly collaborative., • Ability to coordinate efforts involving individuals from different geographic areas as well as external partners., • Ability to understand issues quickly and follow through with a resolution., • Advanced customer service skills., • Advanced problem solving, planning, multi-tasking, and organizational skills., • Proficient in Microsoft Office specifically Outlook, Word, and Excel., • RMS (Resident Management System) and eCMS (Electronic Construction and Facility Support Contract Management System) proficiency is beneficial., • Proficient in Schedule evaluation and analysis; experience with P6 is beneficial., • Experience with searching, extracting, and handling large data bases., • Experience with Cost Analysis., • Familiarity with Federal Acquisition Regulation (FARs)., • Experience and knowledge of construction process and documentation - Drawings and specifications. This position can be performed remotely or from any U.S. location where Gilbane has an office. Salary to be determined based on factors such as geographic location, skills, education, and/or experience of the applicant, as well as the internal equity and alignment with the team. The pay ranges from $163,710 - $215,000 plus benefits and retirement program. Gilbane offers an excellent total compensation package which includes competitive health and welfare benefits and a generous profit-sharing/401k plan. We invest in our employees' education and have built Gilbane University into a top training organization in the construction industry. Qualified applicants who are offered a position must pass a pre-employment substance abuse test. Gilbane is an Affirmative Action/Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, color, national origin, race, religion, sex, sexual orientation, gender identity, protected veteran status, or disability status. Note to Recruiters, Placement Agencies, and Similar Organizations: Gilbane does not accept unsolicited resumes from agencies. Please do not forward unsolicited agency resumes to our jobs alias, website, or to any Gilbane employee. Gilbane will not pay fees to any third party agency or firm and will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of Gilbane and will be processed accordingly. We can recommend jobs specifically for you! Click here to get started.

At Anaplan, we are a team of innovators focused on optimizing business decision-making through our leading AI-infused scenario planning and analysis platform so our customers can outpace their competition and the market. What unites Anaplanners across teams and geographies is our collective commitment to our customers' success and to our Winning Culture. Our customers rank among the who's who in the Fortune 50. Coca-Cola, LinkedIn, Adobe, LVMH and Bayer are just a few of the 2,400+ global companies who rely on our best-in-class platform. Our Winning Culture is the engine that drives our teams of innovators. We champion diversity of thought and ideas, we behave like leaders regardless of title, we are committed to achieving ambitious goals, and we love celebrating our wins - big and small. Supported by operating principles of being strategy-led, ___-based and disciplined in execution, you'll be inspired, connected, developed and rewarded here. Everything that makes you unique is welcome; join us and let's build what's next - together! The Customer Success Business Partner (CSBP)is primarily responsible for ensuring our customers are adopting our solutions, realizing value and identifying growth opportunities. Acting as a key contact for customers, the CSBP will work alongside our Sales, Professional Services and Partner teams to ensure that the customer is trained and has a successful implementation. As the primary customer contact the CSBP will handle critical issues and ensure customer satisfaction and value realization. Your primary objective will be to execute the overall company and Customer Success strategy to protect and defend the existing customer base, ensure customer value realization and unlock growth with existing customers. Your Impact Strategic objectives: • Handle a portfolio of Enterprise Customers with a ARR of ~$5.0M with a focus to improve the customer's value and ROI on Anaplan, secure contract renewal, and identify growth opportunities, • Be the primary Anaplan point of contact and customer-trusted adviser during the customer life cycle, • Work as part of an account team and utilize your internal resources to execute the account strategy, • Spot opportunities within existing customers to deliver value and grow the Anaplan footprint at accounts, • Proactively monitor customer end-user adoption and sponsorship; build action plans to remedy if needed, • Guide and support Customers to secure strong adoption, • Work closely with Customers to align Platform Expansion plans to key business objectives, • Enable Customers to achieve business transformation with Anaplan, helping them to map their business goals to the platform capability, • Promote and support engagement with Anaplan through community usage, user groups, and event participation (e.g. CPX, Master Anaplanner Program, local and virtual user groups), • Educate Customers on our Platform Roadmap, • Work with our Customers, Partners, and Professional Services team to ensure implementation success and service quality exceeds customer expectations, • Coach customers to create and manage a delivery model and change management framework to support their Anaplan journey, • Support and collaborate with Anaplan partners, • Mediate to resolve all technical/platform issues with existing implementations, • Partners and internal support teams, • Handle issues of customer concern, • Ensure proactive ticket resolution Your Qualifications • 5+ years of experience in account management, consulting, or client services background is required, • Experience in business planning including annual operating plans, forecasting, and modeling experience is a plus, • Experience with Corporate finance, supply chain and sales planning industries is a plus, • Customer-first mentality, • Proactive attitude, • Ability to react with urgency, and remain calm under pressure, • Strong project and program management experience, • Ability to multitask and prioritize daily and weekly tasks, • Run your own business mentality & drive, • Strong troubleshooting and problem-solving skills, • Curiosity: a strong desire to understand how and why a customer operates, what objectives they have in the marketplace, and how Anaplan can help them with their objectives, • Adapts well to change and is flexible, • Strong communication skills with the ability to communicate and translate technical information to all personas, • Able to use technology to handle their customer portfolio We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren't just words on paper - this is what drives our innovation, it's how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation. Fraud Recruitment Disclaimer It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals. Anaplan does not: • Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.

Field Technology Officer (FTO, Field TO)- Banking, FinanceServices& Insurance (BFSI) Job Description Summary The Field TO, BFSI is an executive-level, individual contributor role within theCitrixBFSIGo-To Market organization. The ideal candidate will be a visionary, highly customer-focused individual who will work with Citrix's most important customers to bring the value of the platform to life for ourBFSIclients, while working with our own product teams to help drive specific BFSI solutions. This is a critical role to drive growth within ourclients anddeliver a clear message that articulates the value of the Citrix platformjustification Job Description The Field TO,BFSIwill serve as a senior technical influencer, combining technicalexpertise, business acumen, and customer engagement skills, specifically inBFSI. This role will report to theSVP of Global BFSIand work closely with customers, partners, and internal teams to communicate technology strategies that address complex business challenges. This individual will act as a trusted advisor to senior-level executives, driving a solution and strategy that supports the company's and clients' strategicobjectives. Key Responsibilities Customer Engagement & Solution Strategy Technical Vision & Thought Leadership Strategic Product Advocacy Partner Development & Ecosystem Building Qualifications * Strong connection and network, to other BFSI executives. * Ability to act as abusiness andtechnical leader and advisor to customers, understanding the unique challenges inBFSIand technology requirements. * Develop and present strategic solutions thatleverageCitrix technology offerings and address client-specific needs. * Participate in high-impact sales and marketing meetings, providing insights, technicalguidanceand real-world business experience to influence purchasing decisions. * Provide internal teams with insights on how toleveragenew technologiesto enhance product offerings and differentiate Citrix solutions. * Lead and contribute to white papers, case studies, and solution briefs, sharing technology trends and insights. * Serve as a spokesperson for Citrix's technology vision, educating clients and partners on our products. * Partner with customers,sales,marketing,and product teams to influence product roadmaps based on customer needs. * Advocate for clients' technological success, ensuring smooth implementation and long-term adoption. * Build and nurture strong relationships with partners, vendors, and other ecosystem stakeholders. * Work with partners to co-develop solutions, build joint value propositions, and strengthen market presence. * Bachelor's degree in computer science, Engineering, orrelatedfield. * 15+ years of experience in a technical leadership role (e.g.Managing Director, VP, CTO or CIO) withinthe BFSI industry; experience ata BFSIprovider thatutilizedCitrix, preferred, but notrequired, or like technologies from Microsoft, VMware,Omnissa, and others. * Proven experience working withBFSIExecutives on large technology purchase deals and presenting a technology strategy and vision. * Strong knowledge of End User Compute, Zero Trust NetworkAccessand Cloud Compute technologies. * Exceptional presentation and communication skills with the ability to simplify complex technical concepts for business stakeholders. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $198,692-$298,038 CA generally ranges: $207,331-$310,997 All other locations fall under our General State range: $172,776-$259,164 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the ___ for assistance.

Sr.Business Development Manager(BDM)- Financial Services (FSI) Job Description Summary TheBDM, FSI is an executive-level, individual contributor role within the Citrix FSI Go-To Market organization. The ideal candidate will be a visionary, highlypartner-focused individual who willdevelop and workwithCitrix's moststrategic partners to helpcreate interest,strategyand thendrive joint solutionsto ourcommon customer base, ultimatelybringingthe value of theCitrix Platformto life for our FSI clients, through our most strategic partnersand partner prospects, such as Accenture and KPMG. Job Description TheBDM, FSI will serve as askilledinfluencer, combining technicalexpertise, business acumen, andpartnerengagement skills, specifically in FSI. This role will report to the SVP of Global FSI and work closely with partners,Account Executives and Technology Strategiststo communicatethe Citrix value propositiontechnology strategies that address complex business challenges.The ideal candidate will have a partner focused background, including, but not limited to previously working for or with largesystem integrators and consulting firms, that had an FSI focus such as Accenture,EY, KPMG, to name a few. This role would be considered a 'hunter' role,whereasfinding and building new key contacts and relationships within this partner base would be optimal. Key Responsibilities PartnerRecruitment,Engagement, Expansion& Solution Strategy Vision & Thought Leadership Co-developjoint account plans with Citrix and Partneraccount teams Partner Development & Ecosystem Building Qualifications * Strong connection and network, toFSIspecific partnerexecutives. * Ability to act as a business and technical leader and advisor topartners. * Participate in high-impact sales and marketing meetings, providing insights, technicalguidanceand real-world business experience to influenceCitrix solutions through partners' existing GTM motions. * Provide internal teams with insights on how toleveragechosen partners toenhanceand grow Citrix solutions through partners' GTMmotions. * Providepartners' customerfacingteams with insights on how toleveragethe Citrix partnership to enhance and grow their own relationships and value within our common customer base. * Lead and contribute to white papers, case studies, and solution briefs, sharingjoint successes. * Serve as a spokesperson for Citrix's technology vision, educating clients and partners on our productsand solutions. * Build and nurture strong relationships with partners, vendors, and other ecosystem stakeholders. * Work with partners to co-develop solutions, build joint value propositions, and strengthen market presence. * Bachelor's degree in computer science,engineering,marketingor related fields. * 15+ years of experience inBDrolesrole,with FSI industryfocus. * Strong knowledge of End User Compute, Zero Trust NetworkAccessand Cloud Compute technologies. * Exceptional presentation and communication skills with the ability to simplify complex technical concepts for business stakeholders. Compensation may vary depending on your location, qualifications including job-related education, training, experience, licensure, and certification, that could result at a level outside of these ranges. Certain roles are eligible for additional rewards, including annual bonus, and sales incentives depending on the terms of the applicable plan and role as well as individual performance. NY generally ranges: $166,067-$249,101 CA generally ranges: $173,288-$259,932 All other locations fall under our General State range: $144,406-$216,610 Benefits may vary depending on the nature of your employment with Cloud Software Group and the country where you work. U.S. based employees are typically offered access to healthcare, life insurance and disability benefits, 401(k) plan and company match, among others. This requisition has no specific deadline for completion. About Us: Cloud Software Group is one of the world's largest cloud solution providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud-based products to get work done - from anywhere. Members of our team will tell you that we value passion for technology and the courage to take risks. Everyone is empowered to learn, dream, and build the future of work. We are on the brink of another Cambrian leap -- a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud. Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination. All qualified applicants will receive consideration for employment without regard to age, race, color, creed, sex or gender, sexual orientation, gender identity, gender expression, ethnicity, national origin, ancestry, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions (including lactation status), marital status, military service, protected veteran status, political activity or affiliation, taking or requesting statutorily protected leave and other protected classifications. If you need a reasonable accommodation due to a disability during any part of the application process, please contact us via the ___ for assistance.

Judi Health is an enterprise health technology company providing a comprehensive suite of solutions for employers and health plans, including: • Capital Rx, a public benefit corporation delivering full-service pharmacy benefit management (PBM) solutions to self-insured employers,, • Judi Health, which offers full-service health benefit management solutions to employers, TPAs, and health plans, and Location: Remote (For Non-Local) or Hybrid (Local to NYC area) About Capital Rx: Capital Rx is a full-service pharmacy benefit manager (PBM) overseeing prescription benefit plans on behalf of employers, unions, and government entities in the commercial space and provides Pharmacy Benefit Administration (PBA) services to Health Plans and TPAs. Advancing our nation's electronic healthcare infrastructure to improve drug price visibility and patient outcomes, as a Certified B Corp, Capital Rx is executing its mission through the deployment of JUDI, the company's cloud-native enterprise health platform, and a Single-Ledger Model, which increases visibility and reduces variability in drug prices. JUDI connects every aspect of the pharmacy ecosystem in one efficient, scalable platform, servicing millions of members for Medicare, Medicaid, and commercial plans. Together with its clients, Capital Rx is reimagining the administration of pharmacy benefits and rebuilding trust in healthcare. Position Overview: The Account Executive/Strategic Account Executive - PBA Services is responsible for managing the planning, execution, growth & retention and client satisfaction of assigned clients in the Pharmacy Benefit Administration (PBA) market segment including Health Plans with multiple lines of businesses, Third Party Administrators (TPAs), commercial employer groups, and other Platform services. Additionally, this position will lead and collaborate through the broader Account Management team and with internal Capital Rx teams/departments as the client voice and advocate to ensure ongoing client satisfaction, retention, and to achieve client priorities and contractual obligations. This position acts as the quarterback and leader of the broader Account Management team who are aligned in support of our clients. This position reports to the Senior Director, PBA Client Services. Position Responsibilities: • Provide oversight and direction to the broader Account Management team with a focus on client satisfaction, trend management, client growth & retention, and regulatory compliance to meet client specific objectives, client priorities and service model deliverables, • Lead and develop the client relationship strategy and the strategic business planning process across the clients in your portfolio while incorporating other internal staff where and when needed to build and foster relationships with influencers and decision makers, • Maintain thorough knowledge and tracking of contractual obligations on assigned book of business, including financials, performance guarantees, terms, and reporting/compliance, • Manage and facilitate the Account renewal and contracting process with a focus on client retention and the client financial/PNL management, • Serve as the relationship lead on assigned book of business, incorporating other internal staff where and when needed to the relationship; build and foster relationships with influencers and decision makers at the client, • Anticipates customer needs and proactively identifies new opportunities within assigned accounts, • Develop and maintain comprehensive knowledge of our business, including products and services to field questions from the client side and to answer timely & accurately, • Collaborate with internal teams to customize offerings and solutions, aligning with Health Plan/TPA Account needs and market demands - assemble internal resources to overcomes challenges, • Analyze and interpret current pharmacy and healthcare trends, competitor activities, and industry regulations to inform strategic decisions, provide proactive recommendations for plan management and enhance the company's positioning within the PBA Services segment, • Lead, coach and support the Account Team on the effective positioning of the Capital Rx value proposition, our suite of Capital Rx Products and Solutions and JUDI capabilities available to our PBA clients, • Partner with our Business Development & Underwriting Teams to support our PBA Account level growth and retention efforts by providing Capital Rx sales support and market differentiator positioning, including RFP support, Broker/Consultant engagement and Best & Final support for prospective, existing and new and client business development needs, • Provide ongoing direction, coordination and coaching to the broader Account Team to align the Account Team understanding of the assigned client(s) business lines, strategies, key stakeholders & decision makers and priorities, • Serve as the content expert for Health Plan/TPA clients & opportunities, • Identify and help contribute to process improvement efforts, • Be accountable & own the client end-to end, inclusive of service model deliverables, contractual negotiations, client escalations and PNL management., • All employees are responsible for adherence to the Capital Rx Code of Conduct including reporting of noncompliance. Required Qualifications: • Bachelor's or advanced degree in health administration, business, or relevant professional experience. Bachelor of Pharmacy (B.S. Pharmacy) or Doctor of Pharmacy (PharmD) degree from an accredited institution is a plus, • Relevant professional experience for at least five (5) years in pharmacy - working within a health plan, managed care, or pharmacy benefits management (PBM) focused on Health Plans and Payer Commercial (Insured, Self-Funded, Exchange) and Government Program (Medicare & Medicaid) business lines. Health plan industry experience preferred, • Market and operational knowledge of Medicare Part D, Medicaid and Health Exchange pharmacy is a plus along with experience in supporting highly regulated business lines, • Track record of building trust in internal and external relationships, • Solution-focused problem solving and client positioning skills, • Exceptional written and verbal communication skills, • Ability to work with and influence peers in a team effort; leading cross-functional initiatives, meeting deadlines, and executing on deliverables while building strong internal relationships, • A decisive individual with sound leadership and technical skills, analytical ability, good judgement, and strong detail-oriented perspective, • Flexible, highly organized, and able to shift priorities easily and work independently to meet deadlines, • Ability to effectively work with peers in a team effort, • Proficient in Microsoft Office Suite with emphasis on Microsoft Excel and large data sets and other industry software programs Judi Health values a diverse workplace and celebrates the diversity that each employee brings to the table. We are proud to provide equal employment opportunities to all employees and applicants for employment and prohibit discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, medical condition, genetic information, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. By submitting an application, you agree to the retention of your personal data for consideration for a future position at Judi Health. More details about Judi Health's privacy practices can be found at___.

Description Sprout Social is seeking an experienced and visionary Principal Product Manager - AI to drive the strategy, execution, and launch of key artificial intelligence features within our product suite. This role will be an individual contributor and a senior leader responsible for transforming how AI is leveraged across the Sprout portfolio to deliver exceptional customer value and competitive advantage. The Principal PM will work with a high degree of autonomy, serving as the deep domain expert for their focus area, driving experimentation, and fostering a culture of rapid iteration. This role is critical in translating the overall AI vision into concrete, market-leading AI platform that enables organizations to work smarter and maximize the business impact of social media. Why join Sprout’s Product team? Sprout empowers businesses worldwide to harness the immense power and opportunity of social media in today’s digital-first world. Processing over one billion social messages daily, our platform serves up essential insights and actionable information to over 30,000 brands, informing strategic decisions that drive business growth and innovation, and fostering deeper, authentic connections to their end customers. Our full suite of social media management solutions includes comprehensive publishing and engagement functionality, customer care solutions, influencer marketing, connected workflows, and business intelligence. ___ throughout our products, enabling organizations to work smarter, unleash their creativity, and maximize the business impact of social media–that’s where you come in! This is an exciting opportunity for a leader on the cutting edge of AI to drive transformative change and unlock new possibilities across our expanding product ecosystem. Our Product team operates at the intersection of strategy, innovation, customer value, and go-to-market collaboration. We are focused on delivering unified, data-driven solutions across our multi-product portfolio. As part of the broader R&D organization, our team collaborates closely with Engineering, Product Design, and Go-to-Market (GTM) teams to create impactful experiences for customers while driving measurable business outcomes. This cross-functional partnership ensures that our products not only meet technical excellence but are also positioned effectively in the market, aligning with customer needs and business growth objectives. You will not only will you set the vision for our AI platform (working with the VP of product for AI), but you’ll play a pivotal role in the evolution of our overall product management practices and shaping a best-in-class product organization with a culture of operational excellence. Join other empathetic and visionary leaders on our Product Leadership team who help each other grow and learn while we guide and inspire our teams to deliver world-class products. What you’ll do • Define and evangelize a high-impact roadmap that translates complex AI capabilities into intuitive product features, ensuring our AI vision directly solves core customer pain points and drives platform value., • Lead high-stakes, platform-wide AI initiatives by identifying integration points across the Sprout suite, enabling customers to achieve sophisticated outcomes with minimal effort through seamless AI assistance., • Partner deeply with Engineering to develop our agent ecosystem and platform foundations, fostering an environment of rapid experimentation and iterative development., • Serve as the primary subject matter expert for AI agents within the product org, maintaining a constant feedback loop with customers., • Act as the connective tissue between GTM, Design, and Engineering to ensure AI features are not only technically sound but also commercially viable and intuitively designed., • Elevate the product organization’s collective AI literacy by mentoring peer PMs, sharing best practices, and helping shape the internal standards for building and shipping intelligent products., • Stay at the forefront of AI/ML trends to accelerate deployment cycles and advise leadership on the strategic adoption of emerging technologies., • Drive the execution of "best-in-class" product delivery, balancing the urgency of immediate customer needs with the long-term scalability and innovation of our AI core. What you’ll bring We’re looking for an entrepreneurial and visionary product manager to help our company invest in the right AI capabilities to usher in the AI revolution. If you can inspire and align product teams to innovate and solve hard problems, and push them to learn from and teach each other, we'd love to talk with you! • 10+ years of PM experience in platform or AI roles in a B2B product-driven SaaS environment., • Proven success leading initiatives in a multi-product portfolio company., • Experience collaborating closely with product, design, engineering, and GTM leaders to deliver cohesive solutions. How you’ll grow Within 1 month, you’ll plant your roots, including: • Completing Sprout Social’s new hire training & onboarding program alongside other new Sprout team members. You’ll gain a broader understanding of our products and how your role fits into the organization., • Learning the current state of AI and machine learning at Sprout, along with future product and technical roadmaps., • Diving into our products to learn about what makes our software unique and why customers love our products., • Beginning to understand the capabilities and limitations of our AI and data platforms, • Establishing relationships with other product, engineering, design and revenue leaders and identifying areas of opportunity., • Get hands-on with Sprout’s products, experiencing them from the customer’s perspective. Within 3 months, you’ll start hitting your stride by: • Partnering with senior AI leadership to define key success metrics for your role and teams and how you will measure against them., • Participate in architectural discussions and decisions, asking the right questions to guide your team to successful outcomes., • Participating in planning and roadmap processes and helping to shape the product roadmap for long-term success. Within 6 months, you’ll be making a clear impact through: • Owning AI platform roadmap and delivering measurable results on key strategic initiatives., • Identify key opportunities to improve cross-team collaboration and alignment., • Evangelizing our AI product vision with internal and external stakeholders., • Stepping up as a leader to share best practices across the Product organization and help others grow from your experiences., • Becoming an expert in our approach to AI and to confidently speak to ever-changing trends, new product features and platform enhancements to internal and external stakeholders Within 12 months, you’ll make this role your own by: • Consistently meeting and exceeding established performance targets., • Obtaining (solicited and unsolicited) and acting upon peer, customer, and leadership feedback., • Continue to evolve Sprout’s product culture, shaping the next generation of product leaders., • Being recognized as a subject matter expert and leader in artificial intelligence at Sprout., • Surprise us! Use your unique ideas and abilities to change AI and our analytical capabilities in Sprout in beneficial ways that we haven’t even considered yet! Of course what is outlined above is the ideal timeline, but things may shift based on business needs and other projects and tasks could be added at the discretion of your manager. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: • Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents., • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources., • Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match)., • Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind., • Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year., • Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family., • Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being., • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet., • Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations., • Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: • Zone 1 (New York, California, Washington): $232,300 - $319,440 USD annually, • Zone 2 (All other US states): $211,200- $290,400 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package ___ to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest ___. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at . Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) ___ and (2) ___. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review ___.

POS-14257 Sales Hub is how scaling businesses turn leads into revenue. We empower sales teams to prospect smarter, build stronger relationships, and close deals faster - all within HubSpot’s unified customer platform. We’re looking for a Staff Product Manager to lead net-new AI initiatives within Sales Hub, focused on helping our customers grow through agentic AI that not only assists but actually gets meaningful work done. This role is to go beyond incremental AI features and define how AI agents become trusted, revenue-driving teammates inside Sales Hub. • Set the vision for Agentic AI in Sales Hub: Define what great looks like when AI doesn’t just assist sellers, but proactively executes workflows that drive revenue growth., • Identify high-impact net-new opportunities: Spot whitespace where AI agents can unlock step-function improvements in rep productivity, deal velocity, and revenue outcomes., • Build 0→1 AI-native experiences: Lead cross-functional teams to design, build, and launch intelligent systems that act on behalf of users — from autonomous prospecting workflows to deal coaching agents., • Partner deeply across HubSpot: Collaborate with AI platform teams, data science, UX, engineering, and go-to-market to ship differentiated, scalable capabilities., • Shape responsible AI experiences: Balance automation with transparency, control, quality and trust so customers feel confident delegating meaningful work to AI., • A strategic product leader who thrives in ambiguity and loves building 0→1., • Deeply curious about AI, especially agentic systems and autonomous workflows., • Customer-obsessed and growth-oriented anchoring innovation in tangible business outcomes., • Comfortable operating at both the vision level and in the weeds of execution., • Experienced leading cross-functional teams to ship complex, high-impact products. As a member of the Product Management organization at HubSpot, you'll: • Immerse yourself in a product-led culture that prioritizes the customer experience and embraces impactful decision-making, • Shape and drive a forward-thinking product strategy, crafting solutions that empower SMBs through seamless, consumer-grade experiences., • Collaborate closely with UX and Engineering to deliver powerful yet simple products, always ensuring a focus on customer needs., • Be part of a culture that values growth, embraces challenges, and fosters a low-bureaucracy environment., • Contribute feedback to help us continuously improve and evolve, acknowledging that while we're not perfect, we're committed to building a better future for our team and customers. In this role, you'll get to: • Define and champion a long-term strategic vision and roadmap for a significant product area, influencing the overall direction and success of the product line and aligning it with company objectives., • Lead cross-functional alignment and drive strategic initiatives across multiple teams and departments, setting ambitious goals and fostering a deep understanding and motivation to achieve them, particularly with senior stakeholders., • Strategically guide complex, high-impact product initiatives from conception through successful launch and ongoing iteration, ensuring alignment with market needs and business goals., • Develop a deep understanding of customer needs and market trends through proactive engagement and research, leveraging insights to shape product strategy and drive innovation., • Utilize advanced data analysis and market intelligence to identify significant opportunities for customer experience improvement, formulate comprehensive strategic plans, and collaborate with executive stakeholders to deliver impactful solutions that drive substantial business growth. We are looking for people who have: • Proven ability to strategically launch and scale impactful products., • Expert in synthesizing multidisciplinary insights to identify opportunities and anticipate long-term challenges., • Exceptional at communicating a compelling product vision to executives and diverse audiences., • Extensive leadership experience in fostering partnerships and seamless execution with design and engineering teams., • Deep respect for diverse expertise, promoting collaboration and knowledge sharing across disciplines., • Relentlessly driven to understand complex customer needs and translate insights into innovative strategies., • Master communicator and negotiator, skilled in building consensus in complex organizational settings., • Strong commitment to mentoring leaders and cultivating a growth-oriented team culture., • Demonstrated ability to make strategic decisions, validate with experimentation, and iterate in ambiguity., • History of leading change and adapting strategies in innovative, dynamic environments., • Comprehensive understanding of market trends and technologies to maintain a competitive edge. Pay & Benefits The cash compensation below includes base salary, on-target commission for employees in eligible roles, and annual bonus targets under HubSpot’s bonus plan for eligible roles. In addition to cash compensation, some roles are eligible to participate in HubSpot’s equity plan to receive restricted stock units (RSUs). Some roles may also be eligible for overtime pay. Individual compensation packages are tailored to your skills, experience, qualifications, and other job-related reasons. ___ will help guide how we recommend thinking about the range you see. Learn more about HubSpot’s ___. Benefits are also an important piece of your total compensation package. Explore the ___ HubSpot offers to help employees grow better. At HubSpot, fair compensation practices aren’t just about checking off the box for legal compliance. It’s about living out our value of transparency with our employees, candidates, and community. Annual Cash Compensation Range:$216,200—$345,900 USD We know the ___ and___ can get in the way of meeting spectacular candidates, so please don’t hesitate to apply — we’d love to hear from you. If you need accommodations or assistance due to a disability, please reach out to us ___. At HubSpot, we value both flexibility and connection. Whether you’re a Remote employee or work from the Office, we want you to start your journey here by building strong connections with your team and peers. If you are joining our Engineering team, you will be required to attend a regional HubSpot office for in-person onboarding. If you join our broader Product team, you’ll also attend other in-person events, such as your Product Group Summit and other gatherings, to continue building on those connections. If you require an accommodation due to travel limitations or other reasons, please inform your recruiter during the hiring process. We are committed to supporting candidates who may need alternative arrangements Massachusetts Applicants: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Germany Applicants: (m/f/d) - link to HubSpot's Career Diversity page ___. India Applicants: link to HubSpot India's equal opportunity policy ___. About HubSpot HubSpot (NYSE: HUBS) is an AI-powered customer platform with all the software, integrations, and resources customers need to connect marketing, sales, and service. HubSpot's connected platform enables businesses to grow faster by focusing on what matters most: customers. At HubSpot, bold is our baseline. Our employees around the globe move fast, stay customer-obsessed, and win together. Our culture is grounded in four commitments: Solve for the Customer, Be Bold, Learn Fast, Align, Adapt & Go!, and Deliver with HEART. These commitments shape how we work, lead, and grow. We’re building a company___. We focus on brilliant work, not badge swipes. By combining clarity, ownership, and trust, we create space for big thinking and meaningful progress. And we know that when our employees grow, our customers do too. Recognized globally for our award-winning culture by Comparably, Glassdoor, Fortune, and more, HubSpot is headquartered in Cambridge, MA, with employees and offices around the world. Explore more: HubSpot may use AI to help screen or assess candidates, but all hiring decisions are always human. More information can be found ___. By submitting your application, you agree that HubSpot may collect your personal data for recruiting, global organization planning, and related purposes. Refer to HubSpot's ___ for details on data processing and your rights.

Team: Product Reporting to: Senior Director of Product Management Location: Asia-based Preferred About ELSA ELSA is a global leader in AI-powered English communication training, dedicated to transforming how people learn and speak English with confidence. Founded in 2016 and headquartered in San Francisco, we operate across the U.S., Vietnam, Portugal, Indonesia, Brazil and Japan. Powered by proprietary speech-recognition technology and generative AI, ELSA delivers real-time, hyper-personalized feedback to help learners improve pronunciation, fluency, and overall communication effectiveness. With over 50 million learners and 1 billion hours of anonymized speech data, ELSAs depth of language training intelligence is unmatched in the industry. Our B2B flagship platforms ELSA Enterprise and ELSA Schools empower organizations and educational institutions to elevate communication capabilities and unlock personal and professional opportunities for their people. We design engaging, bite-sized learning experiences that adapt to each learners goals and context, ensuring measurable improvement and lasting confidence. Our vision is to become the global standard for real-time English communication training, enabling 1.5 billion language learners worldwide to speak clearly, be understood, and share their stories with the world. Backed by world-class investors including Googles Gradient Ventures, Monks Hill Ventures, and SOSV, ELSA has been recognized among the top global AI innovators: * Forbes Top 4 Companies Using AI to Transform the World * Research Sniper Top 5 Best AI Apps * ASU+GSV EdTech 150 * CB Insights Top 100 AI Companies We are scaling aggressively on the enterprise side — moving from a tool that companies deploy to a platform that enterprises depend on. That means deeper integrations, smarter engagement loops, and the kind of reporting that makes renewal decisions easy. Join us in shaping the future of language learning and empowering millions to unlock opportunity through confident communication. Job overview: As Senior Product Manager for B2B, you will own the product experience for ELSA's enterprise segment — from the moment a company enrolls learners to the day they renew (and expand). You'll work directly with the Head of Product, engineering, customer success, and our largest clients to build the features that drive measurable skill improvement and make ELSA sticky at the account level. This is a high-ownership role. You'll own enterprise engagement, admin tooling, reporting, and the integrations that make ELSA work inside large organizations. You'll sit close to revenue — your roadmap directly impacts renewal rates and expansion ACV Key Responsibilities * End-to-end product development for the B2B segment — admin dashboards, learner engagement, manager reporting, LMS/SSO integrations, and onboarding flows for enterprise accounts * The engagement loop that keeps learners active after their first month — because disengagement in months 2–3 is where B2B churn begins * Product metrics tied to learning outcomes (e.g. proficiency score improvement) and account health (active learners, usage depth, renewal risk signals) * Zero-touch enrollment and scalable onboarding for large enterprise deployments — reducing CS burden and time-to-value for new accounts * Collaboration with the AI/ML team to surface personalized learning paths and coaching insights that administrators and L&D teams can act on * A clear, well-prioritized roadmap grounded in customer evidence, renewal data, and commercial impact — communicated directly to the CEO, Head of B2B, and enterprise clients * Voice of the customer inside PED — synthesizing feedback from CS, account managers, and client QBRs into concrete product decisions What You Will Have Must-Haves: * 5+ years of product management in B2B SaaS or enterprise-facing digital products * Demonstrated experience driving measurable outcomes in enterprise accounts — activation, engagement, renewal, or expansion * Strong analytical instincts — comfortable working with product analytics (Amplitude, Mixpanel, or similar) and structured data to diagnose engagement gaps and prioritize interventions * Experience building or improving admin tools, reporting dashboards, or enterprise onboarding flows * Excellent written and verbal English; able to present roadmap trade-offs credibly to C-suite and to enterprise client stakeholders * High ownership mentality — you treat pipeline health and renewal rates like your own business Strongly Preferred: * Experience with HubSpot (Sales, Marketing, Service, Operations Hubs) * Experience with quoting engines, billing systems, or CPQ tools. * Familiarity with data warehouses and ETL pipelines principles. * Understanding of SaaS principles, challenges, and best practices. * Python knowledge to write custom scripts for data transformations or to interact with APIs. * AI tool familiarity LangChain, LLM orchestration frameworks, RAG pipelines, etc. Why ELSA * Mission that matters — millions of professionals improve their careers through better English communication every day * Proprietary speech AI with a genuine moat — our coaching engine is not a wrapper on a general LLM * Fast-moving, low-bureaucracy culture — your roadmap can reach enterprise users across dozens of countries within weeks of launch * Significant upside as ELSA scales its enterprise business globally, including large-scale partnerships across Asia * Fully remote-friendly with a globally distributed team * A product leader who moves fast, thinks in frameworks, and will invest directly in your growth * Comprehensive employee well-being benefits. * Opportunity to contribute to a fast-growing, well-funded Silicon Valley startup with global impact.

About the Job: LaunchDarkly is hiring a player/coach partnerships leader to rebuild and scale our global partner ecosystem across GSIs/SIs, Cloud, VARs, and Technology Partners. This leader will build and launch our Partner Program, stand up and operationalize PRM, and define GSI/SI service offerings that extend the LaunchDarkly platform while working cross‑functionally to maximize impact. You will: • Lead a small, high-output partnerships team while personally owning a subset of top partners and initiatives., • Redesign our partner program (tiers, incentives, give/gets) to reflect our multi-product portfolio and FY27+ growth strategy., • Drive implementation and adoption of a PRM platform integrated with Salesforce., • Establish a repeatable model for service packaging with GSIs/SIs (implementation, modernization, AI/DevOps transformations) in partnership with Professional Services., • Align with Sales, Product, Finance, Marketing, and RevOps so partner motions are embedded in core GTM, not run in parallel. Responsibilities: • Lead as a player/coach, • Manage and develop a lean partnerships team while carrying direct executive relationships with a focused set of strategic partners., • Set operating rhythms: Partner QBRs, joint business plans, pipeline reviews, and internal partner councils., • Define and report on partner-sourced and partner-influenced pipeline and ARR, by region and segment., • Restructure / relaunch the partner program and PRM rollout, • Own the redesign of the LaunchDarkly Partner Program for Services/SI, Resell/VAR, Cloud, and Technology/ISV partners., • Define clear tiers, requirements, benefits, and incentives (discounts/margins, referral fees, MDF, certifications)., • Work with Finance, Legal, and RevOps to codify commercial models, agreements, and governance., • Partner with Marketing and Enablement to deliver a simple, well-documented program understood by sellers and partners., • Lead selection (if needed), implementation, and rollout of a PRM platform integrated with Salesforce, Skilljar, Saleshood., • Partner with RevOps and Sales Enablement to drive training, playbooks, and dashboards that make PRM part of everyday workflows., • Develop GSI/SI service packages and delivery motions, • In collaboration with Professional Services, Customer Success, and Product, define a small set of standard services offerings for GSIs/SIs (e.g., release modernization, feature flag adoption, experimentation on Snowflake, AI/GenAI SDLC, observability/Guardian)., • Co-design and pilot offerings with a shortlist of priority GSIs/regional SIs, validate pricing and scope, and codify repeatable GTM plays., • Clarify subcontracting vs. referral motions, including economics, sales compensation impacts, and customer experience guidelines., • Build a partner enablement path (certifications, playbooks, demo access) so partners can independently sell and deliver LaunchDarkly-based services., • Drive cross-functional alignment with constrained resources, • Work directly with Sales Leaders to embed partners across LaunchDarkly’s account base, maintaining a consistent cadence across leadership forecasts, sales QBRs and other engagement opportunities., • Collaborate with Product and Solutions/Architects on joint solutions, integrations, and specialization areas (DevOps, AI, observability, experimentation)., • Work with Finance and Deal Desk on partner economics, marketplace transactions, and approvals that balance growth and margin., • Coordinate with Marketing, Field & Events, and Partner Marketing on a focused calendar of high-impact co-marketing and field plays, not a long tail of one-offs., • Use clear prioritization frameworks (Tier A accounts, top partners, highest ROI plays) to protect the team from fragmentation. Qualifications: • 15+ years in B2B SaaS partnerships, including meaningful experience with Services / SI / GSI partners., • 7+ years leading partnerships teams with a proven player/coach profile (hands-on partner ownership plus people leadership)., • Demonstrated success rebuilding or relaunching partner programs (tiers, incentives, agreements, operations)., • Hands-on ownership of PRM and partner data models, including deal registration and attribution in Salesforce., • Direct experience designing or scaling GSI/SI services offerings and motions (subcontracting, referrals, co-delivery)., • Track record of delivering partner-sourced and partner-influenced revenue and compressing deal cycles through co-sell., • Strong cross-functional leadership: you have driven complex initiatives across Sales, Product, Finance, Marketing, Legal, and RevOps., • Experience in DevOps, developer tools, observability, or AI/ML ecosystems., • Prior experience or ownership of hyperscaler or data platform partnerships (e.g., AWS, Snowflake, Databricks) and marketplace motions., • Experience with Corporate Development initiatives at past companies and with partners., • Familiarity with LaunchDarkly or other feature management / experimentation platforms. Pay: Target pay ranges based on Geographic Zones* for Level M5: • Zone 1: San Francisco/Bay Area or NYC Metropolitan Area, Boston, Seattle - $269,000 - $370,000**, • Zone 2: Irvine, LA, Monterey, Santa Barbara, Santa Rosa, Austin, Portland, Philadelphia, Chicago - $242,000 - $333,000**, • Zone 3: All other US locations - $229,000 - $314,000** LaunchDarkly operates from a place of high trust and transparency; we are happy to state the pay range for our open roles to best align with your needs. Exact compensation may vary based on skills, experience, and location. *Within the United States, our geographic pay zones are defined by counties surrounding major metropolitan areas. **Restricted Stock Units (RSUs), health, vision, and dental insurance, and mental health benefits in addition to salary. About LaunchDarkly: Modern software delivery was supposed to be the foundation for a thriving digital business but reality has proven otherwise. Slow, inefficient development cycles, costly outages, and fragmented customer experiences are preventing developers from building their best software. The LaunchDarkly platform helps developers innovate on new features faster while protecting them with a safety valve to instantly rewind when things go wrong. Developers can target product experiences to any customer segment and maximize the business impact of every feature. And by gradually rolling out new application components, they escape nightmare "big-bang" technology migrations. The LaunchDarkly platform was built to guide engineers to the next frontier of DevOps by: • Improving the velocity and stability of software releases, without the fear of end customer outages, • Delivering targeted experiences by easily personalizing features to customer cohorts, • Maximizing the business impact of every feature through the ability to experiment and optimize, • Coordinating the release and optimization of software to provide consistent experiences across mobile platforms and device types, • Improving the effectiveness and productivity of engineering teams, by providing insights into engineering cadence and stability At LaunchDarkly, we believe in the power of teams. We're building a team that is humble, open, collaborative, respectful and kind. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, sexual orientation, age, marital status, veteran status, or disability status. LD invites any applicant to review our written Affirmative Action Plan. To do so, contact People Ops at ___. Do you need a disability accommodation? Fill out this ___ and someone from our People Operations team will contact you for assistance.

Elite is the trusted automation platform for law firm operations across most of the world’s largest and most successful law firms. Elite has guided firms through every technology shift and today delivers the only cloud-native SaaS platform that unifies financial, invoice, time, and data management into a single system of action. With embedded AI, predictive analytics, and integrated payments, Elite’s products enable firms to shorten billing cycles, reduce write-offs, and unlock firm-wide insights, making financial operations the foundation for law firm innovation and growth. Learn more at elite.com. Position Overview The Manager, Technical Support, will build and lead our new Technical Support function as we transition to a SaaS ready, tiered support model. This role is responsible for building and managing a high performing technical team dedicated to cloud service health, API and customization incidents, platform reliability, and problem management. This role is customer-facing when necessary and requires extensive experience communicating directly with senior business and technical leaders in our customer base. The successful candidate must demonstrate confidence in high-stakes conversations, including executive briefings, incident updates, and postmortem reviews. The Technical Support Manager partners closely with the Technical Product Manager to improve triage quality, gatekeep engineering effort, and convert recurring incidents into systemic product and platform improvements. Work Arrangement: Remote Responsibilities • Build, lead, and coach the Technical Support team., • Own technical case management, including MTTR, SLA performance, prioritization, communication., • Implement end-to-end case ownership, ensuring zero “ping-ponging” between teams., • Build and maintain operational runbooks, SOPs, and service workflows for the technical track., • Act as incident commander during Sev-1 and Sev-2 events., • Oversee technical investigation and resolution for:, • Cloud service interruptions, • API failures and integration issues, • Customizations/configured logic incidents, • Platform performance degradation, • Perform and review RCAs, trend analysis, and corrective/preventive actions., • Serve as a customer facing technical leader during escalations., • Deliver concise, Executive-ready summaries to senior business and technical stakeholders., • Participate in customer incident calls, debriefs, and roadmap discussions., • Act as the technical point of contact when Support requires senior leadership presence., • Validate escalations prior to Engineering handoff; ensure complete triage, reproducible steps, logs, and metadata., • Partner with the TPM on prioritization, defect intake, and technical debt grooming., • Identify recurring incidents and drive durable product improvements., • Use AI triage to improve routing accuracy between Functional and Technical Support., • Collaborate with the TPM to implement AI clustering for “silent” platform issues., • Oversee AI deflection for common configuration and how-to issues., • Perform other duties as assigned to support departmental and company objectives. Qualifications • Bachelor's Degree in STEM field or equivalent experience., • 6–8 years of experience in SaaS technical support, SRE, escalations engineering, or incident response. 5+ years managing technical teams in a tiered or escalations model., • Extensive customer facing experience interacting with C level stakeholders, senior business leaders, and technical leadership teams, • Deep understanding of cloud architectures, observability, APIs, logs, and troubleshooting methodologies., • Strong background in incident and problem management (RCA, CAPA, PIRs)., • Experience collaborating with engineering and product on defect intake and prioritization., • Ability to travel up <10% as business needs require., • Role requires the following physical capacity: Sedentary: primarily desk/computer work., • Must be legally authorized to work in United States; Elite does not provide employment sponsorship for this position. Benefits: • Competitive Compensation Package ($140,000 - $175,000 base salary + variable component), • Comprehensive Healthcare Coverage (Health, Dental, Vision), • Retirement Savings Plan with an Employer Contribution, • Professional Development Opportunities, • Time Off, • Wellness Initiatives, • Employee Assistance Program, • Generous Global Parental Leave, • Calm, free premium subscription, • Employee Discount Program Please note that we do not offer sponsorship for this position. Additional Information At Elite Technology, we embrace an employee-centric, flexible work model that empowers you to do your best work in the environment that suits you. However, we also recognize the importance of in-person collaboration for key moments that truly matter. In our flexible remote approach, you have the freedom to choose a workspace within your home country that best fits your needs. Our corporate offices are located in New York City, Los Angeles, Costa Rica, and the Philippines, providing additional options for those who prefer or need a hybrid work environment. Our diverse global team spans the U.S., Canada, U.K., Costa Rica, the Philippines, and Australia. Please note that at this time, we are unable to hire employees located in Quebec or Ontario Provinces, Alaska, Hawaii, Puerto Rico, Louisiana, and Oklahoma. As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. We are proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace. We also provide reasonable accommodation for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law. We are not accepting applications submitted through recruiting agencies.

PagerDuty (NYSE:PD) is a leader in Digital Operations Management. In an always-on world, organizations of all sizes trust PagerDuty to help them deliver a perfect digital experience to their customers, every time. Teams use PagerDuty to identify issues and opportunities in real time and bring together the right people to fix problems faster and prevent them in the future. Over 13,000 organizations (including 60 of Fortune 100) rely on PagerDuty to succeed with Digital Transformation, Cloud Migration, and DevOps Modernization. Notable customers include GE, Cisco, Genentech, Electronic Arts, Cox Automotive, Netflix, Shopify, Zoom, DoorDash, Lululemon and more. We are expanding rapidly as a platform for Digital Operations Management using AI/ML and Automation and growing our adoption by Development, IT, Customer Service, Security, and other teams across the organization, The Strategic Customer Success Manager is aligned at the customers' key stakeholder level, building and fostering strong relationships to help customers accelerate their digital journey. Customer Success Managers are working directly with customers that can vary in their market segment, size, solution complexity and life cycle, depending on the customers needs. Responsibilities: • Build and foster executive-level trusted advisor relationships with the customer’s IT, Engineering and Support organizations., • Demonstrates hands on PagerDuty Product knowledge by applying it to the customer's business priorities., • Guide a customer on process, people and change management best practices to drive customers adoption of real time operations., • Proactively identify risks to the customer achieving their stated business goals and work with the sales team to build a risk mitigation plan., • Produce and execute a comprehensive adoption path of PagerDuty products, showing the current state, target future state with timeline., • Deliver business value and innovation to a customer’s business by understanding the customers’ opportunity to reduce cost and drive growth., • When appropriate, recommend additional expert services needed to drive success., • Proactively communicate technical product changes, degradations, outages, end of life and other relevant updates., • Represent the voice of the customer to inform our sales process or product roadmap., • Lead the cross functional post sales team at PagerDuty, delivering a seamless experiences on behalf of the customer., • Prepare and facilitate business review meetings, training sessions, webinars, demos, and other strategic and supportive interactions., • Predict and forecast risk, renewal and expansion within the customer portfolio. Qualifications: • Experienced professional with 10-15 years relevant industry expertise., • Strong consulting skills and proven results working as a trusted advisor to drive business value for customers., • Ability to drive effective and influencing conversations at the C-level; facilitation of difficult discussions and adept at handling objections., • Experience building Business value ROI models., • Thrive in a collaborative fast pace environment and as a part of a results oriented team., • Working knowledge in a SaaS business model., • Strong knowledge of PagerDuty product and platform features and capabilities is highly desired., • Good understanding of IT enterprise architecture, DevOps principles and modern IT monitoring is strongly preferred., • Worked in a DevOps environment or with a company going through a transition to DevOps. The base salary range for this position is $132,000.00 - $182,200.00 USD (80/20). This role may also be eligible for bonus, commission, equity, and/or benefits. Our base salary ranges are determined by role, level, and location. The range, which is subject to change based on primary work location, reflects the minimum and maximum base salary we expect to pay newly hired employees for the position. Within the range, we determine pay for an individual based on a number of factors including market location, job-related knowledge, skills/competencies and experience. Your recruiter can share more about the specific offerings for this role, as well as the salary range for your primary work location during the hiring process. Hesitant to apply? We encourage you to submit your resume even if you don't meet every requirement. We value potential and consider each candidate's full professional story. Whether you're exploring a career change or taking your next step, we look forward to reviewing your application. If this just isn’t the right role or time - sign up for ___! Where we work PagerDuty operates a hybrid work model with ___ in 8 major cities: Atlanta, Lisbon, London, San Francisco, Santiago, Sydney, Tokyo, and Toronto. While we offer flexibility within our established locations, we cannot employ candidates residing in: Location restrictions: Australia: Northern Territory, Queensland, South Australia, Tasmania, Western Australia Canada: Alberta, Manitoba, Newfoundland, Northwest Territories, Nunavut, PEI, Quebec, Saskatchewan, Yukon United States: Alaska, Hawaii, Iowa, Louisiana, Mississippi, Nebraska, New Mexico, Oklahoma, Rhode Island, South Dakota, West Virginia, Wyoming Candidates must reside in an eligible location, which vary by role. How we work ___ guide how we support customers, collaborate with colleagues, develop products, and foster a culture of belonging. They define not just our actions, but what it means to be Dutonian. People Leaders at PagerDuty are responsible for creating high performance environments that drive accountability. PagerDuty has four key dimensions that define our Leadership Impact: Lead Self, Lead the Team, Lead the Business, and Lead the Future. Each dimension has three associated competencies to give leaders a shared language for guiding their development, career, promotion, and succession planning discussions. Our Manager Expectations serve as a practical guide for managers to understand their responsibilities, prioritize their efforts, and drive engagement and performance. What we offer As a global organization, our total rewards approach is competitive with industry standards and aligned with local laws and regulations. Learn more, including country-specific offerings, on our ___. Your package may include: • Competitive salary, • Comprehensive benefits package, • Flexible work arrangements, • Company equity*, • ESPP (Employee Stock Purchase Program)*, • Retirement or pension plan*, • Generous paid vacation time, • Paid holidays and sick leave, • Dutonian Wellness Days & HibernationDuty - companywide paid days off in addition to PTO, • Paid parental leave: 22 weeks for pregnant parent, 12 weeks for non-pregnant parent (some countries have longer leave standards and we comply with local laws)*, • Paid volunteer time off: 20 hours per year, • Company-wide hack weeks, • Mental wellness programs *Eligibility may vary by role, region, and tenure About PagerDuty PagerDuty, Inc. (NYSE:PD) is a global leader in digital operations management. The PagerDuty Operations Cloud is an AI-powered platform that empowers business resilience and drives operational efficiency for enterprises. With a generative AI assistant at its core, PagerDuty empowers teams to detect and resolve issues in real time, orchestrate complex workflows, and drive continuous improvement across their digital operations. Trusted by nearly half of both the Fortune 500 and the Forbes AI 50, as well as approximately two-thirds of the Fortune 100, PagerDuty is essential for delivering always-on digital experiences to modern businesses PagerDuty is Great Place to Work-certified™, a Fortune Best Workplace for Millennials, a Fortune Best Medium Workplace, a Fortune Best Workplace in Technology, and a top rated product on TrustRadius and G2. Go behind-the-scenes on our ___ and @pagerduty on Instagram. Additional Information PagerDuty is an equal opportunity employer. PagerDuty does not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, parental status, veteran status, or disability status. Your privacy is important to us. By submitting an application, you confirm that you have read and understand PagerDuty's . PagerDuty is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application process. Should you require accommodation, please email and we will work with you to meet your accessibility needs. PagerDuty uses the E-Verify employment verification program.

We believe communication belongs to everyone. We exist to democratize phone service. TextNow is evolving the way the world connects and that's because we're made up of people with curious minds who bring an optimistic, yet critical lens into the work we do. We're the largest provider of free phone service in the nation. And we're just getting started. Join us in our mission to break down barriers to communication and free the flow of conversation for people everywhere. As we continue building a modern brand engine designed to drive awareness, cultural relevance, and long term growth, we are seeking a Head of Brand Marketing to lead and evolve TextNow’s presence across paid, earned, and owned channels.This is a pivotal leadership role at an inflection point in our growth. You will define how TextNow shows up in culture, scale awareness responsibly, and build a brand that drives sustained long term impact, not just short term conversion. Reporting to the Head of Marketing, you will have functional ownership of brand positioning, integrated brand campaigns, awareness strategy, and brand media planning.You will directly manage a Social Media Specialist and Communications Manager and operate as a hands on player coach. You will set the strategy while actively shaping briefs, guiding creative development, partnering on media decisions, managing agencies, and driving measurable business results.Your mandate is clear. Build a culturally relevant, strategically disciplined brand engine that increases awareness, strengthens legitimacy and trust, and supports long term growth across consumer and B2B audiences. What You Will Do: • Own and evolve TextNow’s brand positioning and messaging architecture, ensuring clarity and consistency across all touchpoints, • Champion our cultural platform rooted in autonomy, dignity, flexibility, and challenger brand energy, • Serve as primary steward of TextNow’s brand narrative, partnering closely with the VP, Marketing on long term direction and differentiation, • Ensure execution aligns to messaging pillars and elevates the brand beyond legacy framing, • Partner with Product Marketing to align brand storytelling with roadmap and go to market sequencing, • Lead cross channel execution of brand campaigns with disciplined message sequencing and clear phase gates, • Define brand media channel strategy and investment approach, • Drive integrated planning across paid, earned, and owned channels, ensuring each plays a defined role in awareness, legitimacy, comprehension, and usage, • Partner closely with Creative to translate strategy into a distinctive and cohesive look, feel, and voice, • Ensure campaign briefs are strategically rigorous and aligned to brand objectives, • Show up meaningfully in the spaces where our audience already lives, works, and creates, • Identify cultural moments, partnerships, creators, and archetypes that reinforce brand positioning, • Ensure cultural participation is credible, confident, and additive, • Own day to day management of creative, media, PR, influencer, and production partners, • Evaluate agency performance and evolve roster as needed, • Drive strong briefs, clear deliverables, disciplined execution, and accountability for measurable results, • Establish a strong operating partnership with Creative Services to ensure strategy and execution are developed in lockstep, • Partner with Lifecycle Marketing to ensure brand messaging carries through onboarding, habit formation, and retention, • Align with Product and Product Marketing on roadmap storytelling and feature sequencing, • Partner with Performance Marketing to align brand investment with acquisition efficiency and long term CAC improvement, • Work closely with Analytics to define measurement frameworks and success metrics, • Support Direct Sales by strengthening TextNow’s B2B brand presence through thought leadership, PR, and high impact industry events, • Operationalize a brand measurement framework across health, behavior, and efficiency metrics, • Define KPIs across awareness, trust, legitimacy, comprehension, usage lift, referral velocity, and CAC efficiency, • Drive measurable improvements in brand awareness, trust, and cultural relevance over time, • Lead post launch analysis and ongoing optimization of messaging, channel mix, and creative, • Ensure brand investment is evaluated on long term growth impact, not solely short term attribution, • Own brand budget across media, production, partnerships, and agencies, • Develop annual awareness strategy and investment roadmap, • Scale what works while maintaining creative and strategic discipline, • 8 to 12 plus years of progressive experience in brand or integrated marketing, with meaningful ownership of brand investment and business impact, • Proven leader who has built or scaled brand platforms in challenger, high growth, or culturally relevant categories, • Demonstrated experience leading large scale brand campaigns across paid, earned, and owned channels, • Strong understanding of media strategy, channel role architecture, and full funnel integration, • Track record managing creative, media, PR, and influencer agencies with discipline and accountability, • Strategic thinker who understands how brand drives long term growth, CAC efficiency, and business performance, • Culturally fluent and capable of embedding brands authentically within relevant communities, • Strong cross functional operator who can align Brand, Performance, Lifecycle, Product Marketing, and Analytics around shared outcomes, • Experience in telecom, consumer technology, app first, or subscription businesses preferred, • Comfortable operating with executive visibility in a fast scaling environment, • Deliver measurable improvements in brand trust, legitimacy, and comprehension, • Increase organic lift, referral velocity, and long term CAC efficiency, • Establish strong cross functional alignment across Brand, Performance, Lifecycle, and Product Marketing, • Build a culturally relevant and differentiated brand presence that resonates deeply with our target audience

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Financial Services Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Bachelor's degree or equivalent work experience., • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • 40-50 hour work week with additional hours as customers, situations and projects require.Preferred:, • 3 years of virtual work experience First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Checkbook is a leading FinTech company modernizing how businesses send and receive payments. Our platform supports both digital and paper check payments, allowing businesses to issue, receive, and manage payments securely and efficiently, whether delivered online or mailed as a physical check. By eliminating manual processes and reducing operational friction, we provide simple, reliable, and cost-effective payment solutions for our clients. We’re looking for a Customer Support Manager to lead and scale our customer support function as the company grows. This role is responsible for building a high-performing support team, defining best-in-class support processes, and ensuring our customers receive timely, empathetic, and effective support across all touchpoints. You’ll sit at the intersection of customer experience, operations, and product, acting as both a people leader and a strategic partner to the business. This is a hands-on role that requires comfort jumping into tickets when needed, while also building systems and processes that scale. Team Leadership & Development • Lead, coach, and develop a team of Customer Support Representatives., • Set clear expectations around performance, quality, and customer experience., • Support onboarding, training, and ongoing development of support team members., • Foster a customer-first, collaborative, and accountable team culture. Support Operations & Process Ownership • Own day-to-day customer support operations, including ticket management, escalations, and response SLAs., • Design, document, and continuously improve support workflows, policies, and playbooks., • Ensure consistent, high-quality support across all channels (email, chat, etc.). Customer Experience & Escalations • Serve as an escalation point for complex or sensitive customer issues., • Ensure issues are resolved efficiently and with a strong focus on empathy and clarity., • Identify recurring customer pain points and proactively drive solutions. Cross-Functional Collaboration • Partner closely with Product, Engineering, Payments, Risk/Fraud, and Operations teams to resolve customer issues and improve product experience., • Advocate for the customer internally by surfacing insights, trends, and feedback., • Support launches of new features or workflows by preparing the support team and updating documentation. Reporting & Insights • Track and report on key support metrics (e.g., ticket volume, response times, resolution times, CSAT)., • Analyze trends to identify gaps, training needs, or opportunities for process improvement., • Use data to inform staffing, tooling, and operational decisions. Tools & Systems • Own and optimize customer support tools and platforms (e.g., Zendesk)., • Help implement automation, macros, and self-service resources to improve efficiency and customer experience., • Maintain internal and external knowledge bases and FAQs., • 4+ years of experience in customer support or customer experience, including at least 1–2 years in a people management role., • Proven experience leading and scaling customer support teams in a fast-paced environment., • Strong operational mindset with the ability to build processes that scale., • Excellent communication skills, with a calm, empathetic, and customer-first approach., • Comfortable handling escalations and navigating ambiguity., • Data-driven, with experience using metrics to drive improvements., • Ability to work cross-functionally and influence without authority., • Experience in fintech, payments, SaaS, or a regulated environment is a plus., • Familiarity with support platforms such as Zendesk is preferred., • Medical, Dental, Vision, LTD, and additional insurance programs, • 401(k), • Equity Compensation: Competitive base salary + bonus + equity (based on experience) Equal Opportunity Employment It is our policy to provide equal opportunities for all employees in relation to recruitment, training, and promotion. Decisions will be made solely based on job-related requirements and without regard to age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, sex, or sexual orientation. If you need accommodations during the application process, please contact us directly

Who We Are: At Ordergroove, our mission is to transform commerce by putting relationships, not transactions, at the center. We help leading brands create seamless subscription and membership experiences that turn one-time shoppers into lifelong customers. Founded in 2010, we are a remote-first company whose platform powers the world’s most loved recurring experiences for brands like L’Oréal, GNC, and PetSmart. Our team of curious builders and bold problem solvers is united by one belief: meaningful relationships drive lasting growth. Join us and help shape the future of relationship commerce. About the Role: We’re seeking an exceptional Group Product Manager to own and evolve a critical part of our Relationship Commerce platform, one that sits at the intersection of ecommerce infrastructure, subscription intelligence, and merchant experience. This role is ideal for someone who loves to solve complex problems, leads through clarity, and is energized by building products that scale across hundreds of brands while still feeling deeply customer-centric. As a Group Product Manager at Ordergroove, you’ll set product vision and strategy, lead and mentor Product Managers, elevate how we make product decisions, and ensure we’re building durable, extensible solutions that help brands move from transactional commerce to long-term customer relationships. You’ll partner deeply with Engineering, Design, Data, GTM, and Customer teams to translate complex merchant needs into elegant platform solutions, balancing short-term wins with long-term growth and scale. This is a hands-on leadership role for someone who can zoom out to define strategy and zoom in to unblock teams, sharpen execution, and raise the bar for product quality and impact. What You Will Do: • Own & Scale the Merchant Growth Pillar – Take full ownership of the product area at the heart of Ordergroove’s value, defining how merchants get started, see value, and grow. You’ll lead high-stakes initiatives across onboarding, incentives, cancellations, and daily workflows, pairing strong execution with clear strategic direction beyond the current roadmap. Raise the Bar on Experience-First Product Design – Apply a strong UI/UX lens to merchant-facing workflows, working closely with Design and Engineering to deliver best-in-class self-service. You’ll advocate for intuitive, opinionated product design that turns satisfied merchants into raving fans.Operate as a High-Impact, High-Visibility Product Leader – Serve as the Product leader for Merchant Growth with regular C-suite exposure and influence. You’ll earn trust across Product, Engineering, GTM, and Operations, level up the impact of two product teams, and be a key voice in shaping strategy, prioritization, and how Product shows up across the company. • Set Product Strategy & Direction – Define and communicate a clear, long-term product vision aligned to company goals and customer needs. Translate strategy into focused roadmaps that emphasize outcomes over output and provide clarity across teams., • Develop & Elevate Product Talent – Lead, coach, and grow Product Managers across interconnected areas, raising the bar on product discovery, experimentation, customer insight, and metrics-driven decision-making., • Drive Cross-Functional Alignment – Partner deeply with Engineering, Design, Data, Operations, and Go-To-Market teams to align on priorities, trade-offs, and execution, ensuring solutions drive adoption, retention, and revenue., • Champion Customer-Led Decision Making – Ground product decisions in deep customer understanding, leveraging direct merchant engagement, research, and data to balance merchant needs with end-consumer impact., • Deliver with Accountability – Own execution from discovery through launch and iteration. Define success metrics, assess outcomes, and continuously refine based on learnings and market signals. About you: • Required, • 7+ years of product management experience with proven success in SaaS, ecommerce, or subscription businesses; 3+ years in people leadership or cross-functional leadership roles., • Track record of owning strategy and delivering measurable impact at scale., • Strong customer empathy with experience leveraging qualitative and quantitative insights., • Excellent partnership, communication, and influencing skills across technical and non-technical stakeholders and teams., • Passion for mentoring and developing high-performing product talent., • Experience owning product strategy across multiple product areas or teams., • Proven experience driving product decisions tied to business outcomes such as revenue growth, retention, expansion, or operational efficiency., • Comfort operating in ambiguous, fast-growing environments, bringing clarity, structure, and momentum where none exists., • Background in metrics, experimentation frameworks, and data-informed prioritization., • Experience with Agile product development practices., • Preferred, • Experience in ecommerce or subscription-based D2C brands. If you don’t meet 100% of the qualifications outlined above - that’s okay, nobody’s perfect! We encourage you to apply if you think this is a role that would make you excited to come into work every day. About Ordergroove: Ordergroove powers recurring revenue for the world's largest and most innovative retailers including Ulta, Dollar Shave Club, La Colombe Coffee, Bonafide Health, BarkBox, and more. As a direct result, more than 11% of adult Americans have a subscription powered by Ordergroove. Our technology makes seamless, one-of-a-kind subscriber and membership experiences possible to turn one-time transactions into profitable recurring customer relationships. Ordergroove’s powerful platform empowers merchants with highly customizable options such as flexible promotions, bundling, and analytics to bolster their bottom line while making customers' lives easier. We recently achieved a milestone year with 152% year over year new business growth, and were rated best-in-class subscription technology by CB Insights and eCommerce Platform of the Year by RetailTech Breakthrough Awards. Our company values celebrate collaboration, different perspectives, and curiosity with the goal of getting to the right answer, no matter who came up with it. At Ordergroove we are committed to creating a welcoming and supportive environment for all people. We encourage people with different backgrounds and experiences to join our growing team so that we gain different perspectives and build the best team possible. We demand the best of ourselves and each other and never miss an opportunity to celebrate our successes. With a fully flexible work from anywhere culture, staying connected and supporting each other are always top of mind. We build our tight-knit community through small group events like trivia night, cooking classes, and book clubs. We encourage cross-functional relationships through virtual coffees and we stay close to the business through weekly team updates and quarterly all-hands meetings. At Ordergroove, we focus on flexibility and empowering our team to make the right decisions for themselves. We have flexible PTO and a totally remote (anywhere in the US) workforce, and an annual personal development budget that you use for what matters to you (wellness, career development, productivity at home, etc). And of course, that is on top of the basics like competitive compensation (including stock options) and incredible, affordable benefits. Come join our amazing team while we enable the fastest-growing segment of commerce that makes life easier for millions of consumers every day! At Ordergroove, we want to hire, develop and retain the best talent, making Ordergroove a top destination to grow your career. The pay transparency law is a way of narrowing the gender pay gap and fostering an engaged and positive working environment. It is also a way to share what we think is a reasonable, equitable and competitive compensation structure for the roles on our team. The total compensation range (base + annual bonus) for this role is starting at $209,000 + equity.

At Two Six Technologies, we build, deploy, and implement innovative products that solve the world’s most complex challenges today. Through unrivaled collaboration and unwavering trust, we push the boundaries of what’s possible to empower our team and support our customers in building a safer global future. Product Director Do you want to build information technology that is used operationally in major conflicts around the world? Use your Product Leadership experience to make a difference in achieving USG non-kinetic policy objectives overseas. The Pulse Suite of products is the industry-leading technology for conducting information and psychological operations to advance USG mission globally. Known for being the software that Delivers in times of crisis, conflict, and competition, the Pulse Suite includes technology for: • Outreach to target audiences around the world on the devices they already use, • Planning tools that transform opportunity into action, • Identifying opportunities to take control of the message when adversaries are attempting to control the narrative space The Pulse Suite is built on a state-of-the-art agentic AI platform. Teams are putting the latest technology advancements to work on mission objectives in an AI system that is action-oriented, trustworthy, and human-in-the-loop. We want to hear from you if you are: • A leader in exceptional product tradecraft, experienced in managing strong product managers and UX designers, • Able to coach product tradecraft and create value through investing in the skill sets of others on your team, • A builder, passionate about the craft of creating exceptional products and applying “just now available” technologies to solve enduring customer problems, • A strategist, able to isolate the problem that must be solved to create exceptional value for customers and improve our competitive positioning, • Grounded in military or intelligence culture and acquisition cycles through either prior service, or work on military or intel products This is a fully remote position with flexibility to manage your day around collaboration with your team. DC location is preferred but not required. Some travel (10-20%) will be required to interface with our customers and Two Six employees collaborating on cleared programs. What you will do: • Manage and coach product manager and UX designer direct reports, continuing to recruit and manage the hiring process to retain a team of top-caliber talent, • Work with your team, customers, stakeholders, and the content team to crystalize and communicate a product portfolio vision and strategy inside and outside the company, • Collaborate with sales, growth, and other go-to-market teams to understand our competitive landscape and positioning, and identify key product investments to sustain and grow market dominance for our category, • Collaborate with your cross-functional leadership team and company executives to create the best possible environment for teams to succeed, • Provide top-down direction while also taking bottom-up feedback and recommendations, • Achieve key product objectives including authority to operate on classified systems, • Be a leading example of the product operating model and product best practices, and drive change towards a user-centered culture across the company where this can thrive, • This leadership position is expected to innovate alongside teams, filling gaps where necessary. It’s an ideal mix for leaders who still want to remain builders., • Be open and flexible to jump in where help is needed What you will need (basic qualifications): • Experience creating products for government users, particularly in environments with limitations on technology access, • Experience with information operations, intelligence, or targeting missions and markets, • Experience with agentic AI, generative AI, natural language processing, large language models or advanced analytics, particularly deployed in production environments at scale, • Experience with B2B products with a heavy product support component or consulting practice, • Interest in supporting US government missions to counter foreign adversary and non-state actor propaganda and disinformation Clearance Requirement: Eligibility to obtain government clearance if required/needed. #LI-JS #LI-JB1 Two Six Technologies is committed to providing competitive and comprehensive compensation packages that reflect the value we place on our employees and their contributions. We believe in rewarding skills, experience, and performance. Our offerings include but are not limited to, medical, dental, and vision insurance, life and disability insurance, retirement benefits, paid leave, tuition assistance and professional development. The projected salary range listed for this position is annualized. This is a general guideline and not a guarantee of salary. Salary is one component of our total compensation package and the specific salary offered is determined by various factors, including, but not limited to education, experience, knowledge, skills, geographic location, as well as contract specific affordability and organizational requirements. Salary Range $178,900 - $268,500 USD Looking for other great opportunities? Check out ___ for all our Company’s current openings! Ready to make the first move towards growing your career? If so, check out the ___! This will give you step-by-step directions on applying, what to expect during the application process, information about our rich benefits and perks along with our most frequently asked questions. If you are undecided and would like to learn more about us and how we are contributing to essential missions, check out our ___ page! We share information about the tech world around us and how we are making an impact! Still have questions, no worries! You can reach us at ___. We are happy to connect and cover the information needed to assist you in reaching your next career milestone. Two Six Technologies is an Equal Opportunity Employer and does not discriminate in employment opportunities or practices based on race (including traits historically associated with race, such as hair texture, hair type and protective hair styles (e.g., braids, twists, locs and twists)), color, religion, national origin, sex (including pregnancy, childbirth or related medical conditions and lactation), sexual orientation, gender identity or expression, age (40 and over), marital status, disability, genetic information, and protected veteran status or any other characteristic protected by applicable federal, state, or local law. If you are an individual with a disability and would like to request reasonable workplace accommodation for any part of our employment process, please send an email to ___. Information provided will be kept confidential and used only to the extent required to provide needed reasonable accommodations. Additionally, please be advised that this business uses E-Verify in its hiring practices. By submitting the following application, I hereby certify that to the best of my knowledge, the information provided is true and accurate.

At Northwestern Medicine, every patient interaction makes a difference in cultivating a positive workplace. This patient-first approach is what sets us apart as a leader in the healthcare industry. As an integral part of our team, you'll have the opportunity to join our quest for better health care, no matter where you work within the Northwestern Medicine system. We pride ourselves on providing competitive benefits: from tuition reimbursement and loan forgiveness to 401(k) matching and lifecycle benefits, our goal is to take care of our employees. Ready to join our quest for better? The Senior Analytics Developer, reflects the mission, vision, and values of NM, adheres to the organization’s Code of Ethics and Corporate Compliance Program, and complies with all relevant policies, procedures, guidelines and all other regulatory and accreditation standards. Northwestern Medicine is looking for a data driven, business-minded; results oriented Senior Analytics Developer to join our team. The Senior Analytics Developer uncovers insights that drive strategy and optimal decision making for the executive team and leaders across the organization. In this role, you will be charged with understanding the ‘who, what, and whys’ of our business - working cross-functionally to realize the value of NM’s data assets. Northwestern Medicine Information Services drives innovative, high-value solutions to transform health care. We are committed to supporting the relentless pursuit of better medicine by providing exceptional service to our patients and guests as well as internal clients across the organization. To ensure excellence, our team goes to extraordinary lengths to ensure that our systems work together seamlessly. Northwestern Medicine understands that technology plays an integral role in shaping the future of health care. Information Services strategically supports the organization by: • Leveraging AI, automation and rollout of advanced cyber controls that support digital transformation strategies, • Implementing advanced technologies in clinical and administrative areas To succeed in this role, you must be innately curious, deeply analytical, highly driven, and a strong communicator. Some of those qualities include but are not limited to: • Be a Data Champion! Effective analysis is only possible with good data - be an advocate of data accessibility, accuracy and quality., • Be Curious! Find data nuggets, trends and other analytical goodies that help support our mission, vision, and values and advance our department as a whole., • Be a Team Player! Collaboration is what makes us great – come prepared to work with a diverse cross-section of technical and business professionals., • The Senior Analytics Developer is responsible for delivering data warehouse and analytic solutions by writing ETL packages, developing visualizations, performing data and statistical analyses, and administering systems to deliver information to the health system., • Serves as a functional and content expert of pipelines to synthesize raw data into actionable information., • Applies knowledge of relational database skills including advanced SQL knowledge and the ability to create complex queries and stored procedures., • Assists with the design and development of information delivery components including dashboards, reports, and cubes., • Assists with ETL design and development including data analysis, source-target mapping, quality profiling, change data capture, program performance., • Evaluates data quality and interprets results in a clear, concise manner., • Develops documentation on requirements, decisions, design, modifications, and any associated maintenance., • Owns analytics projects and is accountable for collaborating with the business to gather and execute on requirements, which exceed customer expectations., • Works collaboratively with and supports multi-departments efforts and projects., • Shares skills, experience, knowledge, and expertise with staff on analytic tools and solutions and serves as subject matter expert within the department., • Participates and contributes to overall training development, maintenance, and facilitate trainings both internally and externally as needed., • Performs other duties and functions as assigned. Required: • Bachelor’s degree required, • Four or more years of experience in a role querying and/or analyzing data, • Experience using the Microsoft stack (SSRS, SSMS, SSIS, SSAS), • Experience using SQL for data extraction, manipulation, and reporting, • Strong knowledge of relational database skills including advanced SQL knowledge and the ability to create complex queries and stored procedures, • Independently work with business users to gather and scope requirements and recommend analytical solutions to meet business needs, • Experience sharing skills, experience, knowledge, and expertise with junior level staff on analytic tools and solutions and serve as subject matter expert within team and department, • Previous experience working in an Agile environment, • Experience with report writing and data visualization tools such as: Tableau, Crystal Reports, SSRS, Microsoft Power BI, etc., • Experience in all areas of development including analysis, design, development and support with particular emphasis on structured programmin, • Demonstrated competency with Microsoft Excel, PowerPoint, and/or Access, • Ability to communicate complex quantitative analysis in a clear, precise, and actionable manner, • Excellent verbal and written communication skills, • Ability to manage multiple-priorities, • Experience developing, designing and supporting applications and relational databases, • Previous experience working with Epic Clarity data, • Previous healthcare experience, ideally with a health system, • Experience using a software package for statistical analysis (R, Python, etc.) Northwestern Medicine is an equal opportunity employer (disability, VETS) and does not discriminate in hiring or employment on the basis of age, sex, race, color, religion, national origin, gender identity, veteran status, disability, sexual orientation or any other protected status. Background Check Northwestern Medicine conducts a background check that includes criminal history on newly hired team members and, at times, internal transfers. If you are offered a position with us, you will be required to complete an authorization and disclosure form that gives Northwestern Medicine permission to run the background check. Results are evaluated on a case-by-case basis, and we follow all local, state, and federal laws, including the Illinois Health Care Worker Background Check Act. Artificial Intelligence Disclosure Artificial Intelligence (AI) tools may be used in some portions of the candidate review process for this position, however, all employment decisions will be made by a person. Benefits We offer a wide range of benefits that provide employees with tools and resources to improve their physical, emotional, and financial well-being while providing protection for unexpected life events. Please visit our ___ section to learn more. Sign-on Bonus Eligibility (if sign-on bonus offered for position): Internal employees and rehires who left Northwestern Medicine within 1 year are not eligible for the sign on bonus. Exception: New graduate internal employees seeking their first licensed clinical position at NM may be eligible depending upon the job family.

We believe conversations will become the #1 way to shop. At Gorgias, we’re building the platform that makes this real: a unified AI agent that sells, supports, and re-engages customers across the entire journey. Conversational Commerce is the future of ecommerce, and we’re leading that shift. Our mission is to turn every interaction between a brand and its customers into a relationship: personal, seamless, and intelligent. By combining deep product expertise with the latest in AI, we’re making shopping feel more natural, human, and connected than ever before. To win, we focus relentlessly on: * Quality: conversations that feel authentic and on-brand. * Experience: effortless shopping from chat to checkout. * Re-engagement: personal, 1-1 dialogue instead of noisy marketing. The opportunity is massive. As AI reshapes how people buy, Gorgias is building the foundation for the next decade of ecommerce, where every brand has its own intelligent agent and every customer feels understood. Join us to make Conversational Commerce real. We’ve built the #1 helpdesk for Shopify, powering over 16,000 merchants worldwide. Now, we’re building the future of ecommerce: an AI agent that helps brands sell, support, and engage customers through conversations. Over 2,500 merchants already use our AI agent to automate support, improve service quality, and scale faster. Next, we’re expanding the AI agent to help shoppers find what they want, turning every chat into a shopping experience. This is the foundation of Conversational Commerce, where every customer interaction becomes personal, seamless, and revenue-driving. Historically, most of our customers were SMBs and mid-market merchants. But that’s changing fast: we’re now winning much larger merchants, including recent deals over $400K per year. See how brands like Timbuk2, Steve Madden, and MrBeast use Gorgias to power their growth ___. Try our AI agent on ___, and our Helpdesk back end ___. * TAM: $5B * Helpdesk: $140M * Support agent: $860M * Shopping assistant: $4B * ARR: $89M (+25% YoY) * Funding: $101.5M total * Latest round was Mar 2024: $29M Series C-2 (SaaStr, Alven, Amplify, Horsley Bridge, Shopify, Sapphire, CRV, Transpose) * Team: 365 people Successful ecommerce AI company seeks a fearless marketing leader to elevate our story and transform the industry. We've built an exceptional product. Now we want to tell its story with the same excellence. You'll deeply understand the product, how it works, how to set it up, and how it delivers value. This will put you in a unique position to educate merchants on why customers want to shop through conversations, and how they can make it happen with Gorgias. Our customers and team span the globe, so you'll need to be collaborative, curious, and empathetic. If you're ready to lead this transformation, this is your chance to own a defining success and make a career-defining impact. Own the narrative and positioning of Gorgias’ Conversational Commerce platform. Translate product innovation into market impact. Your mission: make Gorgias synonymous with AI-driven customer and sales conversations by defining the category, crafting the story, and driving adoption across all segments. * Product marketing * Define clear, differentiated positioning and messaging across the Gorgias product portfolio. * Educate merchants on why they should invest on Conversational Commerce now, and how to do it * Partner with Product and Sales to launch new products and capabilities. * Build our content engine to power enablement, storytelling, and thought leadership. * GTM acceleration * Distribute our product narrative through the 100+ events we organize each year, including our ___ in LA. * Partner with Demand Gen and Sales to develop targeted plays for each segment. * Drive adoption and expansion in mid-market and enterprise. * Define metrics and frameworks to track awareness, consideration, and adoption across the funnel. The role reports to Co-founder & CEO, ___. Our Marketing Team: 17 people, 4 direct reports * ___ (Director, Demand Generation) * ___ (Manager, Product Marketing) * ___ (Sr. Manager, Marketing Ops) Our Executive Team: * Co-founder & CEO, ___ * Chief Financial Officer, ___ * SVP Engineering, ___ * VP Product, ___ * VP Design, ___ * VP Sales, ___ * VP People, ___ * VP Marketing, hiring! * You’re passionate about Conversational Commerce & you envision a world where you can shop by talking to brands online, instead of just always browsing. * You care deeply about product: in another life you could have been a Product Manager. * You’re both strategic and hands-on. That’s core to how we operate. * You’re an enthusiastic AI adopter. We believe AI is reshaping both commerce and the marketing profession. * You’re open to semi-frequent in-person travel to NYC. Gorgias marketing has historically been demand-gen led, fuelling strong SMB growth. As we evolve toward Conversational Commerce, our biggest opportunity is to educate merchants on how AI can transform the way their customers shop, from transactional to conversational experiences. We're now looking for a marketing leader who can turn this vision into clear positioning, compelling narratives, and effective enablement for our fast-growing mid-market and enterprise segments. We've learned a lot from past marketing leadership experiences, and each contributed to our growth. Today, we have a sharper understanding of what long-term success requires. We're open to candidates who come from either a product marketing background or from a demand generation / growth background — what matters most is a deep understanding of the product they market, strong execution instincts, and the ability to bridge vision and execution across the full funnel. AI at Gorgias At Gorgias, AI is a natural extension of how we work and build. Our teams use it every day to research, write, analyze, code, and craft better customer experiences. Everyone has access to premium AI tools (ChatGPT, Claude, Granola & others) and an annual L&D budget to explore new ones. The real magic happens when we share what we learn. Our #powerup Slack channel is a digital petri dish of new tools and workflows, and each team has AI champions who showcase fresh ideas during weekly company-wide standups, now practically AI demo sessions. We see AI not as a replacement for creativity or empathy, but as a multiplier, helping us move faster, think deeper, and serve customers better. AI use in Recruiting at Gorgias By submitting your application, you agree that Gorgias may collect and process your personal data for recruiting, workforce planning, and related purposes. For more information about how we process your data and your rights, please refer to our ___. Diversity & Inclusion at Gorgias We’re committed to creating an inclusive environment where everyone can thrive. We welcome applicants from all backgrounds, experiences, and perspectives because diverse teams drive innovation and better decision-making. If you need accommodations during the application or interview process, please contact us at ___.

Are you obsessed with data, partner success, taking action, and changing the game? If you have a whole lot of hustle and a touch of nerd, come work with Pattern! We want you to use your skills to push one of the fastest-growing companies in the US to the top of the list. Pattern is the leader in global e-commerce and marketplace acceleration, headquartered in Utah's Silicon Slopes tech hub—with offices in Asia, Australia, Europe, and the Middle East. Hundreds of global brands — including Bosch, Nestlé, Stance, TUMI, and Panasonic — rely on the company’s e-commerce acceleration platform to grow their online sales on direct-to-consumer websites, online marketplaces, and other digital channels in more than 60 countries, all while managing fulfillment and logistics. With last year's revenue exceeding $1 Billion, Pattern has been named one of the fastest growing tech companies in North America by Deloitte and one of best-led companies by Inc. We place employee experience at the center of our business model and have been recognized as one of Newsweek’s Global Most Loved Workplaces®. We need a Senior Accountant to jump in and help closing the books, solving problems, and improving processes to ensure accounting aligns with Pattern’s future objectives. If you’re looking for an exciting opportunity to join a dynamic, fast-paced team and make key contributions to Pattern’s success, this role could be a great fit. This is a full-time position and will work a hybrid schedule (three days in office, two days remote each week) based in Lehi, Utah at Pattern’s global headquarters. This role will be primarily focused on the SaaS businesses within Pattern, but will also own responsibilities that relate to Pattern’s core eCommerce business. • Complete monthly, quarterly, and annual financial closings and reporting with appropriate GAAP treatment, • Provide solutions to streamline/speed up month-end close, • Assist with annual independent financial and statutory audits, • Provide timely and accurate analysis of historical financials, • Provide reporting and solutions for ad-hoc information requests, • Ensure that effective internal controls are in place to ensure compliance with GAAP and applicable federal and state regulations for financial and fiscal reporting, • Support the Corporate Controller and work directly with the accounting team to ensure accuracy and consistency, • Provide the highest level of internal and external customer service, respond to internal and external inquiries regarding accounting related activities, and utilize judgment to address or escalate issues as necessary What will I need to thrive in this role? • BS in Accounting required, • MAcc preferred, • CPA preferred, • 1-2 years of experience (SaaS industry preferred), • Organized and analytical with relentless attention to detail, • Proficient in Microsoft Office, • Self-directed and willing to take ownership of responsibilities, • Natural ability and desire to work on a team, • Excellent professional communication skills, • You follow through with all assignments in a timely manner, • You give 100% to all tasks and projects you are given, • You actively comment and participate in group collaborations, • You will take full ownership of your projects and follow through to completion, • Game Changers- A game changer is someone who looks at problems with an open mind and shares new ideas with team members, regularly reassesses existing plans and attaches a realistic timeline to goals, makes profitable, productive, and innovative contributions, and actively pursues improvements to Pattern’s processes and outcomes., • Data Fanatics- A data fanatic is someone who recognizes problems and seeks to understand them through data, draws unbiased conclusions based on data that lead to actionable solutions, and continues to track the effects of the solutions using data., • Partner Obsessed- An individual who is partner obsessed clearly explains the status of projects to partners and relies on constructive feedback, actively listens to partner’s expectations and delivers results that exceed them, prioritizes the needs of your partners, and takes the time to create a personable experience for those interacting with Pattern., • An initial phone interview with Pattern’s talent acquisition team, • A video interview with a hiring manager, • An onsite interview with a panel of department leaders, • Offer review by executive team, • Be prepared to talk about professional accomplishments with specific data to quantify examples, • Be ready to talk about how you can add value and be the best addition to the team, • Focus on mentioning how you would make a difference at Pattern, • Unlimited PTO, • Paid Holidays, • Onsite Fitness Center, • Company Paid Life Insurance, • Casual Dress Code, • Competitive Pay, • Health, Vision, and Dental Insurance

Description CAD Control Systems, a leader in the development, design, and manufacturing of BOP Control Systems, is seeking a skilled, motivated, and dependable Part-Time Accountant to join our team in Broussard, LA. This individual will support the Finance Department by performing accounting duties including financial reporting, general ledger records, job costing reports, and assisting with month-end and year-end close processes. *This position is listed as hybrid, and therefore candidates must reside within commutable range to Broussard, LA. ESSENTIAL FUNCTIONS/RESPONSIBILITIES: • Assist in monthly closing. Duties to include monthly accruals, prepaid schedule, verifying general ledger coding, WIP schedule, job costing reports, customer deposit listing, etc.), • Bank reconciliations, • Maintain intercompany due from/to balances, • Accounts payable and accounts receivable Invoice entry, • Prepare monthly sales tax reports, • Payroll journal entries, • Assists with related special projects, as required, • Work independently, use discretion and ensure the confidentiality of information EDUCATION/EXPERIENCE: • High school diploma or GED equivalent required., • Bachelor’s degree in business administration from an accredited university preferred, or equivalent education and experience., • Proficient computer skills in Microsoft applications required., • Strong understanding of accounting principles and financial reporting., • Proficient in accounting software (e.g. SAP Business One)., • Must have excellent verbal and written communication skills, the ability to interact with all customers and vendors, and possess excellent project management skills., • Must have ability to manage multiple complicated tasks, prioritize, and be detail oriented. Environment: Work is performed in an indoor office environment. Exposure to noise, dust, grease, fumes, noxious odors, mechanical and electrical hazards, burns and temperature conditions may occur. Physical: Primary functions require physical ability and mobility to sit, walk and stand frequently; to frequently lift, carry, push, twist, turn, bend, crouch, kneel, reach, grasp, handle, feel and make repetitive hand movement in the performance of daily duties; to occasionally climb on ladders or stairs. This position may have occasional exposure to pinch points and moving objects. This position requires constant eye-hand coordination and ability to communicate effectively both verbally and in writing to exchange information. Personal protective equipment (PPE), including steel toe shoes and safety glasses, must be worn at all times while in the indoor/outdoor shop environment. Vision: See near/far with or without correction. Hearing: Hear in the normal audio range with or without correction. IMPORTANT NOTICES • The above statements reflect the general duties and skills that are expected of this position and should not be considered a comprehensive list of all duties, responsibilities, and qualifications of this role., • To perform this job successfully, an individual assigned this position must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship., • If selected for this role, your employment will be contingent upon submission to and successful completion of a post-offer, pre-employment drug and background test., • Candidates must be legally authorized to work in the United States. CAD Control Systems, Inc. is an Equal Opportunity Employer. Qualified applicants will receive consideration regardless of race, color, religion, national origin or ancestry, genetic information, age, marital status, familial status, sex (including pregnancy, sexual orientation, or gender identity), disability, past current or future service in the uniformed services, or any other consideration or characteristic made unlawful by federal, state, or local laws. CAD Control Systems, Inc. endeavors to make the application process accessible to all and provides reasonable accommodations to qualified individuals with disabilities.

About ValGenesis ValGenesis is a leading digital validation platform provider for life sciences companies. ValGenesis suite of products are used by 30 of the top 50 global pharmaceutical and biotech companies to achieve digital transformation, total compliance and manufacturing excellence/intelligence across their product lifecycle. Learn more about working for ValGenesis, the de facto standard for paperless validation in Life Sciences: ___ About the Role: • Strategic Leadership: Develop and implement customer success and growth strategies aligned with overall business objectives, focusing on customer retention, expansion, and satisfaction., • Team Management: Lead and mentor a customer success team, including hiring, training, and performance management., • Planning Organization Capacity: Ensure customer success processes are scalable and efficient to accommodate growth and changing customer needs., • Growth Planning & Execution: develop, implement, execute and track existing customer growth strategies and plans in conjunction with Account Owners, • Performance Measurement & Analysis: Establish key performance indicators (KPIs) to track customer satisfaction, loyalty, and other relevant metrics, using data-driven insights, such as Renewals Bookings, GRR, NRR, and Pipeline, to drive continuous improvement and growth., • Retention Planning & Churn Mitigation: Develop and implement proactive retention strategies to identify and mitigate customer churn risks., • Data Analysis: Analyze customer data and key performance indicators (KPIs) to identify trends, track progress, and make data-driven decisions., • Cross-Functional Collaboration: Collaborate with sales, marketing, product, and other teams to ensure a unified customer experience and drive company-wide alignment on customer success initiatives., • Customer Journey, Engagement & Advocacy: Assist in mapping the customer journey, identifying pain points and opportunities for improvement. Drive customer engagement throughout the customer lifecycle, while cultivating customer advocates and champions to drive positive word-of-mouth to support sales efforts., • Product Feedback: Gather and translate customer feedback into actionable insights for product development and service enhancements., • Bachelor's degree in a relevant field (e.g., business, marketing, communications)., • 5+ Years in customer experience management, preferably in a team leadership or management role., • Proven ability to lead and motivate teams, fostering a collaborative and customer-centric environment., • Experience selling SaaS solutions and Services as an individual contributor, in Inside Sales, or leading a team that has SaaS and Services quota objectives, • Experience and/or participation in formal Sales training including Objection Handling and Negotiation. Strong understanding of customer journey mapping, analytics, and performance measurement., • Excellent communication, interpersonal, and presentation skills., • Strategic thinking, problem-solving, and decision-making skills.

As a Solutions Architect specializing in incident response partnerships, your core responsibility will be to champion the technical synergy between SentinelOne's cutting-edge Singularity Platform and our IR Partners. You will act as the senior technical liaison playing both a technical evangelist as well as IR domain expert role for the Onboarding, Enablement and Engagements with our IR partners. This involves a comprehensive lifecycle of collaboration, including the expertise to hunt and engage (sell) with CSOs and senior technical teams (influence, persuade, and engage with technical leaders), providing technical support and guidance for the IR partners, as well as supporting your partner’s GTM and Field events, where appropriate. Key aspects of your role will include managing the process of assigning new features during times of breaches, on-going partner enablement, leading "capture the flag" type exercises, IR advisory and methodology recommendations for response strategy and threat hunting and providing technical assistance to partners implementing automation tools available with SentinelOne's robust platform. SentinelOne is actively seeking a highly skilled and security-focused Solution Architect with a proven track record in incident response, particularly within dynamic Security Operations Center (SOC) environments. Furthermore, extensive experience in critical cybersecurity domains such as Endpoint Protection (EPP), Endpoint Detection and Response (EDR), Cloud-Native Application Protection Platforms (CNAPP), Security Orchestration, Automation, and Response (SOAR), Security Information and Event Management (SIEM), and Threat Hunting will be highly advantageous, demonstrating a well-rounded expertise that aligns with the complexities of modern cybersecurity landscapes. We are looking for a proactive, self-starting individual with a developer-minded approach, someone who is inherently self-sufficient and thrives in the fast-paced, ever-evolving environment of cybersecurity. This individual will excel at facilitating the seamless integration of partner technologies, ultimately maximizing the benefits for our shared customer base. This pivotal role will be instrumental in significantly accelerating and deepening our partner relationships through the strategic development and implementation of impactful technical product integrations, solidifying SentinelOne's position as a leader in integrated cybersecurity solutions. • Collaborate with IR partners to develop integrations, go-to-market campaigns, enablement materials, and joint customer success stories., • Work cross-functionally with Business and Corporate Development, Product Marketing, Product Management, Sales Engineering and other internal organizations across SentinelOne on a regular basis., • Co-Lead discussions with our Business Development team to evaluate potential IR partners from both a technical and strategy fit perspective representing the value SentinelOne can provide to their customers, support partner acquisition and onboarding, and manage IR partner ecosystem for the region., • Educate these partners on security concepts and customer-driven use cases, • Gather, track, and translate partner feedback and help influence and inform the SentinelOne product roadmap related to the IR partner use cases, • Present to technical and executive leadership; provide periodic product review sessions to strengthen the skills of our partners, • Set up and manage partner capture the flag or enablement/training sessions that lead to a business relationship, • Design, architect and implement technical product integrations between SentinelOne products and other software vendor's products, • Provide "white glove" service to our partners as they build integrations with the SentinelOne Singularity platform., • Prepare and deliver technical presentations to both customers and partners, demonstrating the interoperability and combined value of products and services., • Actively participate within the broader technical team, sharing experiences and best practices., • 7+ years of technical incident response or cyber insurance, ideally in the areas of Incident Response or Technology Consulting or Security Architecture, • Domain knowledge and experience in one or more of incident response, threat detection, security analytics, network security and API security, • Excellent analytical and communication skills to provide business and technical guidance to audiences of varying technical abilities including, executives, product managers and engineers., • Technical ability to understand software and recognize areas of product integration, discuss product roadmaps, and engage with product managers., • Basic knowledge of software integrations including extensive use of APIs for data ingestion, data extraction, functional integrations and automation, • Experience with modern programming languages including one or more programming skills in Java, C#, Ruby, Python, PHP and JavaScript and familiarity with GitHub, • Eagerness to learn new technologies and share your knowledge with the community around you., • Ability to provide 1st-level technical support throughout partner development cycles, • Team focused approach and positive attitude are a must, • Travel up to 30% possible., • Experience working in the field of sales engineering, computer forensics, security architect, penetration/red teamer, or incident responder a plus You will be joining a cutting-edge company, where you will tackle extraordinary challenges and work with the very best in the industry. • Medical, Vision, Dental, 401(k), Commuter, Health and Dependent FSA, • Unlimited PTO, • Industry leading gender-neutral parental leave, • Paid Company Holidays, • Paid Sick Time, • Employee stock purchase program, • Disability and life insurance, • Employee assistance program, • Gym membership reimbursement, • Cell phone reimbursement, • Numerous company-sponsored events including regular happy hours and team building events

About USS: United Site Services is the industry leader in comprehensive site services, committed to creating partnerships that help enable our customers’ project and event success. Our deep industry expertise, excellence in process management, and dedication to corporate responsibility are pillars of our value proposition; each supported by tangible, best-practice programs. Our success is fueled by the dedication and collaboration of our diverse team, which includes field technicians, customer care representatives, sales professionals, and functional experts. Each member of our team plays a vital role in ensuring a seamless and reliable experience for our customers. By joining United Site Services, you will be part of an organization that values continuous improvement, teamwork, and excellence in every aspect of our business. Overview: The Service Technician operates a company service truck and drives to various locations to service/pump/clean portable restrooms and/or holding tanks. This position is the heart of our business. Responsibilities: • Perform basic service truck driving functions in accordance with USS and DOT requirements., • Perform all work duties in a safe manner in accordance with USS and DOT safety standards to ensure no accidents or injuries., • Perform duties by sitting, standing, stooping, kneeling, crouching or crawling. In addition, perform lifting/pushing between 50 and 150 lbs. on a frequent basis during work shift., • Conduct portable toilets servicing to USS 8 point service standard., • Perform customer service interaction when on customer work sites to ensure they are getting the services completed to their standard., • Ability to be flexible in order to meet customer needs when routes needs to be adjusted or changed., • Provide routing feedback to Operations Manager/Supervisor/Coordinator to be most efficient as well as giving the customer the best service possible., • Ability to strategically plan for customer needs by discussing their portable toilet needs, so the customer's current and future needs are satisfied. Qualifications:, • Minimum two years of commercial driving experience., • Valid Driver License (CDL or non-commercial)., • Excellent time management, customer service and communication skills., • Strong problem-solving and decision making skills. Physical Requirements:, • Sit while driving and stand while servicing products, • Use hands and fingers to handle, control or feel objects tools or controls, • Repeat the same movements, • See details of objects that are less than a few feet away and also at greater distance, • Speak clearly so customers can understand, • Understand the speech of another person, • Hear sounds and recognize the difference between them, • Walk up to 30 minutes at a time without exertion, • Enter and exit equipment by stepping and kneeling, • Lift up to 40lbs from your waist to your shoulders, • Lift 30lbs from the floor to your head, • Crouch and squat, • Holiday & Paid Time Off (pro-rated for Part-Time employees), • Medical/Pharmacy, • Dental, • Vision, • Employer-Paid Short-Term Disability, • Employer-Paid Employee Basic Life & Accidental Death and Dismemberment, • Voluntary Employee Life & Accidental Death and Dismemberment, • Voluntary Spousal Life, • Voluntary Dependent Life, • Hospital Indemnity, Accident and Critical Illness, • Commuter/Transit Account, • Healthcare Flexible Spending Account, • Dependent Care Flexible Spending Account, • Health Savings Account, • 401(k) with employer match, • Employer-Paid Employee Assistance Program (EAP), • Employee Discounts Salary Range: $20.42 – $27.57 / hour Pay Transparency Statement: At United Site Services, our salary ranges reflect the minimum and maximum base pay for the posted position applicable to all locations across the US. Within the posted salary range, individual pay is determined by the geographic location, job related skills, experience, education, and certifications. Our total compensation package includes base pay plus a comprehensive benefits program. EEO Statement: Some positions may require secure site access and/or domestic air travel. All candidates for positions which require secure site access and/or domestic air travel must possess an acceptable form of identification to comply with state and federal regulations, such as REAL ID-compliant driver’s license or state ID, or U.S. passport. This statement is not intended to require documentation beyond what is acceptable under the federal I-9 form process administered by the U.S. Citizenship and Immigration Services (USCIS); and should not be construed as creating additional employment eligibility verification requirements. United Site Services is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: race, color, religion, sex (including pregnancy, lactation, childbirth or related medical conditions), sexual orientation , gender identity , age (40 and over), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics), veteran status, uniformed servicemember status or any other status protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.

Securitas Security Services USA, Inc. Position Title: Training & Development Manager Location: New York/White Plains (NY) Travel: Throughout New York (As Needed Basis) Securitas USA: Lead with Purpose. Build What’s Next. At Securitas, we recognize that authentic leadership means more than just overseeing operations; it's about setting a vision, inspiring, and making a meaningful impact. We invite you to take a step into a pivotal role as a Training & Development Manager, based in New York/White Plains, New York (NY). This role is more than a career step; as a Training & Development Manager, you will play a critical role in developing talent and shaping the future of security services for those we proudly serve. Why Join Securitas? Help Make the World a Safer Place When you join Securitas, you join a global leader dedicated to innovation, service excellence, and doing what’s right. Our culture empowers growth and celebrates achievement, while our mission centers on, integrity, vigilance, and helpfulness. As part of our Team, you will have the platform and support to make a meaningful difference each day. Join us on our mission of making the world a safer place About Securitas: • Our Values: Integrity, Vigilance and Helpfulness, • Our Team: 340,000+ skilled employees, • Founded: Securitas AB (1934) – Helsingborg, Sweden As a Training & Development Manager, you will be responsible for designing, delivering, and evaluating training programs that enhance employee performance, support business objectives, and promote professional growth. This role plays a critical part in building a skilled, compliant, and engaged workforce by ensuring training initiatives align with organizational standards, industry regulations, and workforce needs Benefits Offered: Based on experience, Securitas will offer a salary of $75K - $80K/ Annually in addition to a full benefit package that includes: • $500 Monthly Vehicle Allowance, • Medical Insurance, • Life Insurance, • Dental, • Vision, • 10 Vacation Days Accrued, • 4 Floating Holidays, • 6 Sick Days, • Ensures delivery of high-quality customer service., • Helps sustain client and employee retention., • At least 18 years of age., • Bachelor’s Degree and 1 year of training experience., • Or Associate’s Degree and 3 years of progressively responsible related experience., • Or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company. Securitas is committed to equal employment opportunity. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, pregnancy, genetic information, disability, status as a protected veteran, or any other applicable legally protected characteristic. #AF-SSTA Securitas employees come from all walks of life, bringing with them a variety of distinctive skills and perspectives. United through our common purpose, we provide the security needed to safeguard our clients' assets and people. Our core values - Integrity, Vigilance and Helpfulness - are represented by the three red dots in the Securitas logo. If you live by these values, we’re looking for you to join the Securitas team. Benefits include: • Retirement plan, • Employer-provided medical and dental coverage, • Company-paid life insurance, • Voluntary life and disability insurance, • Employee assistance plan, • Securitas Saves discount program, • Paid holidays

responsible for the leadership and management efforts involved in resolution of complex interrelated departmental applications and reporting issues associated with Cerner CCL customization and Reporting This Jobot Job is hosted by: Brett Walker Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $132,000 - $160,000 per year A bit about us: Leading Health System on the west coast...inquire today to learn more! Why join us? Looking for PST or CST located - 100% remote options. Great healthcare benefits from a leading university driven healthcare system. Job Details Summary: The Cerner Application Developer, Senior is responsible for the leadership and management efforts involved in resolution of complex interrelated departmental applications and reporting issues associated with Cerner CCL customization and Reporting . The strategic elements of this position require analytical skills to assist in defining business requirements and help the business develop and implement solutions. Incumbents provide a key role in defining and resolving day to day system performance, data and architecture issues as well as planning and participating in system installations. Incumbents may provide training and work review to junior level staff. Additionally, will work with external vendors, system owners, community partners, contractors and Health Science Campus leadership to design, develop, implement and make operational departmental applications and reporting. This incumbent will Identify and document information technology design specifications based on analysis/assessment of user needs and generate need-gap analyses. This person will use expert knowledge to generate and develop system scope and objective, analyze and evaluate existing or proposed systems and devise or modify procedures to solve problems using data processing. The Cerner Application Developer, Senior will work independently and lead complex system activities. Minimum Education: • Bachelor's degree Degree in related field required, or combined experience/education as substitute for minimum education., • 5 years’ relevant business experience., • 3 years’ experience in an IS healthcare setting., • Strong CCL experience required., • Strong Discern/PowerInsight experience required., • Minimum 1 year of experience with Cerner Data Modeling experience., • This other involves stakeholder management and supporting clinical workflows., • CCL, DA2, Discern/PowerInsight Administration, Cerner Millenium, Discern, Tableau, Custom mPage build, SQL, Olympus, • Reports & Analytics: Ability to generate both standard and ad hoc reports. Ability to design and assist in developing nonstandard/custom reports as required. Ability to create CCL reports and set up operation jobs/monitor delivery of reports ad hoc or at scheduled intervals with working knowledge of integrating data to enterprise analytics platform., • Technical Skills and Industry Knowledge: Works independently on complex system activities both project and operational support-related, understands application build, design, and technical infrastructure, maintains knowledge up-to-date, is a technical resource for others, follows technology practices and standards (i.e. ITIL). Knowledgeable of industry best practices, conventions and regulations as well as emerging and evolving technologies. In addition, responsible for familiarity with CCL, while becoming increasingly knowledgeable of Cerner data model, including ability to complete report writing for Discern/PowerInsight. Working knowledge of writing components for custom mPages; XR templates, adhoq CCL customization requests. Familiarity with security and provisioning of DA2 and PowerInsight., • Solution Design and Development: Analyze events, documentation, requirements and needs to design and develop solutions to solve problems and/or meet organization’s needs. Helps formulate scope and objectives. Utilizes critical analytical and problem solving skills to arrive at recommendations and proposes solutions., • Customer Service: Handles customer questions, complaints, enhancement requests, communicates with customers, handles services problems and tickets politely and efficiently, always available for customers, follows procedures, utilizes problem solving skills, maintains pleasant and professional image. Customers may include both internal department users, vendors, and peers within IS., • Performance Improvement/Transformation/Innovation: Demonstrates an ongoing understanding of and actively participates in performance improvement activities, identifies and proactively pursues business transformation, uses innovation to enhance/solve current system and business workflow problems. Searches for and identifies alter native and/or innovative solutions to technical problems. Act as a subject matter expert for department functions in relationship to implementing and Cerner reporting and CCL logic., • Team Work and Project Management: Helps team leader/manager/director to establish project goals, milestones and procedures, Works on projects throughout the organization, monitors and reports on project task progress, and involved in multiple projects. Manages own work efforts for projects and sub-team and project team to ensure project gets completed on time and on budget. May lead small/medium projects, including facilitate team and cross-functional meetings., • Training: Responsible for training new staff members on applicable systems/applications. Responsible for working with customer and/or vendors with training on new systems being implemented and rolled out for use in the departments., • Other Duties and On-Call: Ability to fulfill On-Call requirements and other duties as assigned. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. 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Placement Type: N/A Salary: $40.01-44.46 Hourly W2 Start Date: Apr 20, 2026 Aquent, a leading talent solutions company, is partnering with a prominent technology organization that is a leader in its industry, dedicated to innovation and delivering cutting-edge solutions globally. This is an unparalleled opportunity to join a team that is transforming how critical customer-facing events are brought to life. You will directly influence the success of a global event portfolio, shaping strategy, driving engagement, and seeing the immediate impact of your work on senior leadership goals and business outcomes. About the Role Step into a high-impact role where your strategic vision and execution prowess will be central to the success of a flagship technical education event series. As a key member of the Integrated Demand Center's Demand Generation Team, you will orchestrate compelling campaigns that drive registration, attendance, and engagement for a portfolio of events spanning multiple global regions. This is not a junior execution role; you will operate with true ownership and autonomy, making critical decisions that directly contribute to the program's significant scale increase and its shift towards globally-orchestrated demand generation. Your work will provide essential capacity during peak execution periods, ensuring flawless delivery and helping to define the future of event marketing within a dynamic, agile environment. What You'll Own • Strategic Campaign Leadership:, • Drive the complete demand generation strategy for assigned events, from initial planning through post-event analysis., • Lead the strategy and execution for Livestream programs, developing digital-first approaches to maximize virtual engagement., • Make data-driven decisions on tactical approaches, channel mix, content strategy, and optimization., • Collaborate with Channel Leads to execute and optimize integrated campaigns across email, paid media, social, web, and search., • Partner with content, event, and ABM teams to develop compelling campaign content and messaging tailored to diverse regional audiences., • Cross-Functional Orchestration:, • Coordinate efforts across various marketing teams including Channel Leads, Digital Strategists, Content teams, Program Management, Analytics, and Lead Management., • Partner with regional event teams, Global Events, ABM, and Field Marketing to ensure cohesive campaign delivery., • Drive content customization strategy, overseeing asset review and approval processes., • Ensure strategic alignment across organizational boundaries and proactively manage dependencies., • Performance & Optimization:, • Monitor real-time campaign performance and implement data-driven optimization decisions., • Analyze registration trends, channel performance, and engagement metrics to identify areas for improvement., • Conduct A/B testing to continuously enhance conversion rates and campaign effectiveness., • Lead post-event retrospectives and actively contribute to global process improvement initiatives. Key Responsibilities • Participate in daily stand-ups to surface risks, identify blockers, and coordinate team efforts., • Monitor campaign performance in real-time across assigned events, reviewing registration data, email metrics, and channel performance., • Coordinate with content, events, and ABM teams on asset development, providing feedback within established service level agreements., • Partner with Channel Leads on campaign execution and optimization across various digital channels., • Conduct weekly stakeholder synchronization meetings with regional event teams and ABM marketers., • Manage project tasks and timelines using sophisticated tools, updating project status and identifying at-risk deliverables., • Respond to urgent requests and troubleshoot execution issues as they arise, ensuring smooth campaign flow., • Manage multiple programs simultaneously, balancing Livestream ownership with supporting workstreams for other events. Why This Role is Exceptional Must-Have Qualifications • 5+ years of experience in B2B marketing campaign management, with demonstrated expertise in demand generation and event marketing., • Hands-on experience planning and executing multi-channel demand generation campaigns, including email, paid media, web, and events., • Experience coordinating with channel teams and managing campaign performance., • 3+ years of cross-functional project management and stakeholder coordination experience, including proficiency with project management tools., • Demonstrated ability to orchestrate work with cross-functional team members without direct authority, understanding dependency management, timeline coordination, and stakeholder communication., • Experience managing complex projects with multiple concurrent workstreams., • 3+ years of data-driven campaign optimization experience, including analyzing performance metrics, conducting A/B testing, and making data-driven optimization decisions., • Comfortable with analytics tools and presenting performance insights to stakeholders., • Bachelor's degree in Marketing, Business, Communications, or a related field preferred, or equivalent practical experience. Nice-to-Have Qualifications • A proactive mindset, thriving in ambiguity and making confident decisions as a "first mover.", • Proven ability to identify and resolve blockers before they impact timelines., • Exceptional relationship-building skills, quickly establishing strong cross-functional partnerships and influencing without direct authority., • Strategic thinking combined with flawless execution on tactical details., • A continuous optimization mindset, always seeking to improve processes and results., • Clear and concise communication skills, adaptable to all levels of stakeholders. About Aquent Talent: Aquent Talent connects the best talent in marketing, creative, and design with the world's biggest brands. Our eligible talent get access to amazing benefits like subsidized health, vision, and dental plans, paid sick leave, and retirement plans with a match. We also offer free online training through Aquent Gymnasium. More information on our awesome benefits! Aquent is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics. We're about creating an inclusive environment-one where different backgrounds, experiences, and perspectives are valued, and everyone can contribute, grow their careers, and thrive. #LI-SK4

Who are we? Polyconcept North America (PCNA) is the industry’s biggest and most diverse offering of promotional products and decoration services. At PCNA, we don’t just create products — we inspire brand experiences. Join our team and be part of a company where you can make a mark, build something meaningful, and grow in your career while helping brands leave lasting impressions. What we offer you • Full healthcare and benefits! The health and wellness of our employees is important to us, that’s why we offer benefits including medical, vision, dental, short-term disability, and more!, • Flexible scheduling, • 401k Matching, • Generous Paid Time Off and Holidays, • PCNA Cares Share Fund – donating to teammates in times of need Why you will make it your career • We invest heavily in modernization, operating more efficiently with cutting edge digital technology, • We value our employee’s contributions in a collaborative and inclusive work environment, • Our culture encourages listening, understanding and a sense of empathy makes PCNA stronger, • As the industry leader for environmental responsibility, sustainability is the key to every decision we make Our Values Delight Customers: Treat our customers the way you’d like to be treated. Work Smart: Time is valuable. Focus on the things that can have the biggest impact on our business and customers. Be inquisitive and innovative Think Team: Work together to get the job done. Be inclusive and collaborative. Own It: Be accountable. Embrace challenges as opportunities, roll up your sleeves and make it happen. Say It Like It Is: Be candid, honest and respectful. Offer constructive insights and welcome other’s input. Our Businesses Leed’s is the premier supplier of high-quality promotional products, with goods ranging from pens and drinkware to bags and mobile tech. Bullet is a leading supplier of low-price promotional products,​ offerin​g deep inventory, reliable service and 24-hour turnaround. Trimark, a member of PCNA, is a leading developer and manufacturer of logo'd apparel for the Canadian and U.S. promotional industries. Trimark sells logo'd apparel across 6 different categories: Polos, T-Shirts and Tops, Woven Shirts, Knits and Fleece, Jackets, and Accessories, including Headwear. At JournalBooks, we believe in creative minds working together to create something truly unique in journals and planners. ETS has always sought to provide the very best in service, product selection, printing capabilities and competitive pricing, focused on drinkware, ETS offers a broad range of high-quality drinkware categories. Spoke’s print-on-demand solutions and premium product assortment are standing by to help expand your inventory and fulfill your event and gifting needs! The Position The Marketing Automation Manager will act as a strategic and technical subject matter expert across the marketing automation landscape, with a focus on Salesforce Marketing Cloud, Sales Cloud, and other enterprise-level platforms utilized for segmentation and automation such as Airtable and Zapier. This individual will collaborate with internal stakeholders (Marketing, IT, Data/Analytics, UX, Creative, and Development teams) as well as external partners and vendors. This role requires the ability to translate marketing strategies into scalable, automated campaign journeys and trigger-based communications that deliver measurable value across the customer lifecycle. A strong grasp of Salesforce Marketing Cloud’s features, including SQL, AMPscript, HTML, and SSJS, are critical to success. Key Responsibilities • Optimize tools and technologies within the MarTech stack, especially Salesforce Marketing Cloud, Service Cloud and Sales Cloud., • Build and deploy sophisticated, multi-step automated campaigns across email, SMS, and web channels using Journey Builder, Automation Studio, and custom scripting., • Create and maintain dynamic emails and personalized experiences using AMPscript, SSJS, and HTML/CSS., • Use SQL to manage queries, build audiences, segment customer data, and enable advanced targeting strategies within Marketing Cloud., • Partner with Brand Marketing, Digital Experience, and CRM teams to design and execute full-funnel customer journeys., • Ensure data-driven marketing execution by integrating analytics, testing, and segmentation strategies into every campaign., • Develop robust QA and testing protocols for campaigns, automations, and dynamic content blocks., • Partner with Analytics and Data teams to access reporting systems and customer data sources; ensure accuracy and compliance with all customer-facing communications., • Collaborate with IT and data engineers on platform integrations, API connections, and data automation processes., • Develop and deploy robust reporting and dashboards within Salesforce and Marketing Cloud to inform decision making and strategy., • Monitor, analyze, and optimize campaign performance across channels; recommend and deploy ongoing improvements., • Utilize Zapier and Airtable for project management and workflow automations, • Create strong internal documentation and contribute to the development of process standards., • Provide training and support to internal users and ensure adoption of marketing automation best practices., • Support the implementation, governance, and management of Contact and Lead record accuracy, deduplication, and lifecycle updates across Salesforce Sales Cloud, Marketing Cloud, and Znode., • Monitor, troubleshoot, and enhance cross-platform data syncing mechanisms, ensuring real-time alignment between CRM, ecommerce, and marketing automation systems., • Maintain and govern data schemas, field mappings, and business logic for Contact and Lead objects, including opt-ins, preferences, and source attribution., • Partner with CRM and ecommerce stakeholders to continuously improve Lead-to-Contact conversion workflows, source tracking, and attribution logic., • Serve as the subject matter expert for both Salesforce CRM and Marketing Cloud, applying platform expertise to administrative tasks (e.g., data model config, permissions, Contact Builder setup) and executional tasks (e.g., campaign building, audience queries, triggered sends). Skills and Knowledge • Deep expertise in Salesforce Marketing Cloud (including Journey Builder, Automation Studio, Email Studio, and Contact Builder)., • Deep expertise in Salesforce Sales Cloud, with proven experience managing Contact and Lead objects, synchronizations, and lifecycle logic., • Strong working knowledge of SQL for audience segmentation and query automation., • Proven success building lead scoring models, lifecycle programs, and nurture tracks., • Skilled in campaign performance analysis, A/B testing, and optimization techniques., • Excellent organizational, communication, and documentation skills., • Able to manage multiple priorities in a fast-paced, agile environment., • Experience collaborating with cross-functional teams, including IT, UX, Analytics, and Creative., • Familiarity with email and SMS compliance and best practices (e.g. CAN-SPAM, TCPA, CASL), • Demonstrated ability to administer and optimize cross-platform integrations between CRM, marketing automation, and ecommerce platforms (e.g., Znode)., • Strong understanding of Contact Builder, data extensions, attribute groups, and audience architecture in Marketing Cloud., • Hands-on experience configuring Lead assignment rules, conversion logic, and field-level syncs in Salesforce CRM., • Experience and Working knowledge of Service Cloud, Sales Engagement & Cadences, and Data Cloud is a plus., • Proficient in AMPscript, HTML/CSS, and SSJS to enable personalization and scripting in campaigns. Minimum Qualifications • Bachelor's degree in Marketing, Communications, Computer Science, or related, • 3+ years of experience with Salesforce Marketing Cloud and Salesforce Sales Cloud, • 3+ years of hands-on experience in a high-volume marketing automation role, • Experience with customer data platforms (CDPs), CRM integrations, and web analytics is a plus, • Certifications in Salesforce Marketing Cloud are preferred but not required, • Certifications in Salesforce Sales/Service Cloud are preferred but not required Residency Requirements: Must be located in one of the following states: Colorado, Florida, Georgia, Kentucky, Massachusetts, Michigan, North Carolina, Ohio, Oklahoma, Pennsylvania, South Carolina, Texas, or Utah. Together We Inspire Pride We want our team members to be proud of the essential work they do, our commitment to the sustainability, and the overall customer experience. We are a culture that will invest heavily in our people, our company and in state-of-the-art technology to be at the forefront of innovation. PCNA is an equal opportunity employer. PCNA provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics, or any characteristic applicable under state, federal and local laws. Fraud Disclaimer: PCNA is aware of recruitment scams in which individuals are falsely claiming to represent our company and/or our employees. All legitimate communication from PCNA will come from our Applicant Tracking System, LinkedIn Recruiter, or a verified PCNA email address ending in @pcna(.)com. We do NOT conduct interviews via instant messaging platforms like Skype or request sensitive personal information early in the hiring process. If you receive a message that seems suspicious, we recommend verifying its legitimacy and immediately reporting any fraudulent activity.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: The Customer Success Analyst acts as a liaison to First Advantage's large screening accounts and various internal departments such as Sales, Operations, and Billing for FA's Gig vertical. The Customer Success Analyst needs to have attention to detail, a sense of urgency, customer empathy, and the ability to communicate effectively with both internally and externally. Responsible for analyzing customer data, identifying trends, and providing actionable insights to drive customer retention, satisfaction, and overall success. As they will be working with various sized clients, different Customer Success Managers, Sales Reps and/or members of the Operations team to maintain, build out and report to ensure customer satisfaction. This role is 100% work from home. Authorized and working from the United States. Responsibilities: • Working on daily tasks in collaboration with the Customer Success Managers and Operations. Tasks will involve, migration related activities, current client work (QC, emails, etc), and special initiatives. Including and not limited to issues related to verifications, criminal, drug & health screenings, order creation, finance and specific rush orders., • Perform report research and analysis for internal and external customers. Ensure that reports and information requests are delivered on time and that SLA's are met. Monitor, enter, update, and close Service Center tickets., • Provide and maintain in-depth working knowledge of all client verifications/processing guidelines., • Prepare, analyze, and determine trends for monthly account reviews. Ensure that client fact sheets are kept current and relevant. Create a program overview outline document for all assigned accounts., • Obtain first-hand customer information and makes recommendations for improvements to products, services, and reporting., • High School Diploma or GED, or Equivalent work experience., • 3+ years of customer service experience, including direct interactions with external customers., • Microsoft Office products (Outlook, PowerPoint, Word, and Excel), • Siebel, Salesforce or equivalent CRM system, • Strong analytical skills with the ability to interpret complex data sets and draw meaningful conclusions., • Excellent communication and interpersonal skills, with the ability to build rapport and trust with customers., • Organizational skills and strong attention to detail, • Ability to multi-task and manage daily assignments and handle high volume phone and email support., • Sense of urgency to meet client deadlines., • Highly responsive and adaptable to evolving priorities. First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experiences, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays, • Access to tech and growth opportunities, and leaders who want you to succeed! What Are You Waiting For? Apply Today! You have learned a little about us today – we want to learn about you! If you think this position and our company are a great fit for your areas of interest and expertise, tell us about you by applying now! The salary range for this position is approximately $24-30 USD per hour. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

About DeleteMe: DeleteMe is the leader in proactive privacy protection. We help security teams reduce their human attack surface by continuously monitoring and removing exposed personal data (PII) from the open web — the very data threat actors use to launch social engineering, phishing, Gen-AI deepfake, doxxing campaigns, physical threats, and identity fraud.Operating as a fast-growing, global SaaS company, DeleteMe serves both consumers and enterprises. DeleteMe has completed over 100 million opt-out removals, helping customers reduce risks associated with identity theft, spam, doxxing, and other cybersecurity threats. We deliver detailed privacy reports, continuous monitoring, and expert support to ensure ongoing protection. DeleteMe acts as a scalable, managed defense layer for your most vulnerable attack vector: your people. That’s why 30% of the Fortune 100, top tech firms, major banks, federal agencies, and U.S. states rely on DeleteMe to protect their workforce. DeleteMe is led by a passionate and experienced team and driven by a powerful mission to empower consumers with privacy. Job SummaryLead a team of Customer Success Managers and help Public Sector organizations succeed with our SaaS product. In this high-impact role, you'll work closely with customers to understand their needs, develop and implement customer success plans, and drive adoption and retention. You'll also play a key role in building and executing strategy for the Public Sector team. The manager of Public Sector will work closely with the Director of Success in expanding the DeleteMe Public Sector team and ensuring that all Public Sector clients receive the appropriate level of service. Your primary responsibility will be to develop and execute strategies for Public Sector organizations in collaboration with the Director of Success. You will also work with the Public Sector Sales team to create suitable renewal, expansion and save motions to increase retention. Additionally, you will partner with the DeleteMe Onboarding team to implement and adopt strategies for new customers. As the Manager of Public Sector, you will support key Public Sector accounts, and provide mentorship and supervision to other Public Sector CSMs. Responsibilities-Achieve high client retention and renewal rates, partnering with Sales to optimize net renewal rates.-Proactively identify risk mitigation strategies to reduce client churn and contraction.-Understand DeleteMe customer’s business needs and opportunities for growth with existing customers-Act as a product expert and evangelist for DeleteMe’s customers and customer evangelist with internal DeleteMe stakeholders (Voice of the Customer)-Work cross-functionally with a variety of departments on projects to enhance the product and customer experience-Develop and implement best practices for client engagements to deliver continuous value.-Lead Executive Business Reviews (EBRs) for high-value customers to demonstrate realized product value and strategic roadmap."-Help create a referenceable pipeline of customers to highlight and elevate the DeleteMe brand and overall brand awareness throughout the privacy industry-Create customer advocates within your book of business and help drive the new business pipeline with referral customers. Core Job Requirements-Experienced Manager or Director with a background in high-intensity start-up or corporate environments, Remote work experience a plus.-Experience in government procurement processes, preferably in a SaaS company.-Minimum of 5-8+ years of experience in Customer Success, Partner Success, Onboarding, or Implementation for SaaS companies.-Minimum of 3-5 years in a leadership role working with Public Sector customers, wherein you navigated procurement and renewal processes with SLED and Federal accounts. -A deep understanding of Customer Experience and Customer Lifecycle.-Proven track record of supporting successful Customer Experience programs.-Demonstrated ability to communicate effectively with a diverse group of stakeholders.-An entrepreneurial and 'get-things-done' mindset focused on delivering results.-This role requires domestic and international travel. All standard travel expenses will be covered in accordance with the company's travel reimbursement policy. Technical Job Requirements:-Experience building and managing reports and dashboards in Salesforce.com-Demonstrated ability using Microsoft Excel for data analysis on single-source and multi-source data sets.-Deep understanding of cyber threats such as social engineering, doxxing profile development, and advanced spearphishing. What We Offer: -Comprehensive health benefits - Medical, Vision, Dental -Generous 401k matching up to 6%-20 days paid time off-15 sick days-12 company-paid holidays-Childcare expense reimbursement-Fitness and cell phone reimbursement-Birthday time offWe may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

Job DescriptionAbout this role The Branch Manager is responsible for building and executing business plans designed to bring in new clients, build on existing relationships and grow the bottom line. Financially accountable for market sales plans, recruitment strategies, branch budget, Profit & Loss (P&L) management, and cost control. This role involves recruiting, training, managing, and developing top talent in their branch team and delivering top-notch customer service to candidates and clients. What you'll be doing Growing & Retaining Accounts: • Establishes a plan to grow and retain existing accounts and newly developed clients and win back lost/lapsed accounts., • Ensures all agreed-upon client requirements (both operational and contractual) are completed and in line with agreed SLA targets., • Maintains high levels of customer satisfaction through regular communication and business reviews with the client and program teams, effectively working relationships with key client contacts (e.g., HR, Operations)., • Serves as an escalation point for Client, Procurement, Operations, and HR Managers to discuss issues or requests involving the client program and associates, • Surveys clients regarding their perception of service and identifies opportunities for further growth of existing accounts., • Works closely with sales/upper management to clearly understand the client's business, staffing needs, culture, and program expectations., • Responsible for retention of clients while maximizing fill rate, time to fill, and ensuring high NPS scores., • Prepares and presents a monthly/quarterly business review to the vertical Director and/or VP., • Develops and maintains knowledge of economic trends in target industries and changes affecting local businesses., • Sets and monitors pay and bill rates based on skill categories., • Seeks and acts upon candidate and associate feedback to ensure continuous improvement., • On-boards new customers, including terms and conditions, risk and credit assessment, pay and bill rate negotiation and calculation, temp to perm conversion schedule, and direct hire fees., • Manages day-to-day colleague performance (sourcing, submittals, interviews, etc.), including coaching and development, to ensure all service levels and performance metrics are met. Coaches, trains, and mentors Recruiters., • Proactively reviews and monitors processes/procedures and implements improvements to reduce the service cost through enhanced processes, policies, and procedures - while meeting established KPIs and SLAs., • Manages branch P&L and exercises cost control decisions., • Develops and implements branch revenue and expense forecasts. Establishes a budget and assists with developing short and long-range growth plans for the branch(s)., • Monitors the branch's workers' compensation and unemployment claims to minimize the Branch's exposure and resulting expenses., • Ensures all federal, state, and local notices and licenses are current and posted., • Performs collection of all outstanding accounts receivable., • Facilitates monthly one-on-one meetings with all direct reports to review established KPI metrics, overall performance, and career goals, as well as facilitate regular communication with the vertical teams regarding client fulfillment requests/priorities, attrition trends, and other pertinent metrics., • Conducts branch audits (I.e., job order accuracy, lost and canceled job orders, credit check compliance)., • Creating a positive work environment measured by Peakon scores., • Maintains T&C renewal timelines in PROPER system of record and CSSE management., • Creates branch recruitment strategies by developing a digital presence and local relationships with recruiting resources (colleges, Work Source centers, trade schools, and grassroots)., • Ability to communicate effectively and clearly in writing and orally in one-on-one and group discussions and presentations., • Ability to interact and communicate with all levels of staff and management., • Ability to establish and maintain effective working relationships., • Ability to set own priorities, schedule day's events, make cold calls, prepare and give formal presentations., • Working knowledge of labor and employment laws., • Ability to manage multiple tasks, meet deadlines and handle numerous problems simultaneously., • Planning and organizing., • People Management., • Development of business opportunities. You'll have the opportunity to grow across a variety of interesting jobs and careers over our extensive portfolio of global brands. We empower our colleagues to work in the smartest, most efficient ways to achieve total balance between the demands of their jobs and their lives. That's why we give you the autonomy and support you need to work in the way that makes you most productive, agile, confident, and insightful. Putting people first, pioneering with a collective spirit and always advancing with a growth mindset -that's what we stand for at the Adecco Group. Here, we are all individuals with a unique perspective on the world we live in. That's what makes us stronger. Whoever you are and whatever your background, you can be yourself. So, we aim to build on the attributes that make you, you. We offer a range of world-class resources for upskilling and development, satisfying your curiosity while the sharing skills, knowledge, and expertise to grow together. Make an impact where it matters most. A journey to bring out the best in you We believe that having an understanding of the hiring process helps you to prepare, feel, and be, at your best. As a global, multi brand organization with multiple different roles, our application process can vary. On our career site , you will find some of the key steps you can expect to guide you along the way. The anticipated annual base salary range for this position is $64529 - $118304. Compensation varies based on a variety of factors including, but not limited to, experience, education, key skills, and geographic location. In addition to base salary, the position is also eligible for incentive compensation based on achievements outlined in the compensation plan As one of the world's largest employers we believe in talent, not labels, and focus on the diverse and unique skills our people bring. We seek to foster a culture of belonging and purpose, an environment where everyone can thrive and feel engaged, and where difference is respected and valued. The Adecco Group is proud to be an Equal Opportunity Employer. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to privacy policy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable: • The California Fair Chance Act, • Los Angeles City Fair Chance Ordinance, • Los Angeles County Fair Chance Ordinance for Employers, • San Francisco Fair Chance Ordinance Posting date: 01-19-2026

Job DescriptionJob Title: Lab Technician Job Description Work within the fragrance design and development sphere, supporting creative projects and initiatives. This role involves coordinating creative briefs, managing timelines, sourcing materials, and ensuring smooth project execution. Responsibilities • Provide backup support for compounding activities., • Manage the queue of sample requests and projects., • Organize and maintain the sample library., • Coordinate with evaluators and perfumers to ensure timely sample preparation., • Assist with shipping tasks when the shipping department is unavailable., • Support the sales team with sample-related information and logistics., • Deliver excellent customer service by addressing sample-related inquiries and providing solutions.Essential Skills, • Experience in compounding., • Strong project management skills., • Ability to coordinate effectively with multiple departments., • Experience in customer service and sales support., • Detail-oriented with excellent organizational skills., • Bilingual in English and Spanish.Work Environment This role is based in a lab/office connected to a warehouse and requires comfort with the strong smells of raw materials. The position operates on a first shift from Monday to Friday, 8am-4:30pm. Job Type & Location This is a Contract position based out of Hackensack, NJ. Pay and Benefits The pay range for this position is $20.00 - $24.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program • Hiring diverse talent, • Maintaining an inclusive environment through persistent self-reflection, • Building a culture of care, engagement, and recognition with clear outcomes Our Bangalore, Hyderabad, Pune, and Chennai delivery centers are hubs of engineering expertise, with core capabilities in mechanical and electrical engineering, systems and software, and manufacturing engineering. Our teams deliver work across multiple industries including transportation, consumer and industrial products, and life sciences. We serve more than 4,500 clients, including many Fortune 500 brands. Learn more about how we can work together at actalentservices.com.

Job Description Description Main Responsibilities: • Maintain detailed inventory of hardware and software being used at private practices • Supports computer users with installation of basic hardware/software and networking components to meet personal computer needs. • Properly image workstations and validate application functionality • Deploy workstation setups and provide excellent cable management • Assist/lead site deployments for end user hardware role outs • Imaging machines and proving Windows 11 upgrades Skills: • Excellent listening, questioning, and customer service skills • Strong problem-solving and logical thinking skills, able to absorb and relate to new technical concepts quickly and build on knowledge learned • Ability to maintain composure, tact and effectiveness under stressful conditions • Ability to organize information, efficiently manage time and balance multiple priorities • Strong verbal and written communication skills, particularly an ability to relay technical concepts to a business audience • An understanding of applications running in a Citrix environment and VDI This is a day shift, Tuesday-Saturday, 8AM-4PM. 35 hour work week. Candidates MUST be flexible to train their first 2-4 weeks with the day shift, Monday - Friday, 9AM - 5PM. Skills Desktop, Windows 11, Troubleshooting, Customer service, Technical support, Office 365, Imaging, Support, Active directory, Hardware, O365, Ticketing system Top Skills Details Desktop,Windows 11,Troubleshooting,Customer service,Technical support,Office 365,Imaging Additional Skills & Qualifications 1. Great communication 2. Outgoing and professional personality 3. "Yes" mentality and "go getter" mindset. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of New York, NY. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Description Description The Support Engineer I provides frontline IT support the end client. This role handles initial triage, basic troubleshooting, ticket documentation, and escalation to Level 2 support. The position is highly customer‑facing and requires strong communication skills and comfort working onsite five days per week. This is a long‑term engagement supporting a mission‑critical environment. Candidates must be able to pass and maintain CJIS FBI clearance. • Provide L1 support to customers requiring technical assistance with computer systems, hardware, or software issues., • Document technical issues, resolutions, and follow-up actions in the ticketing system., • Escalate complex or unresolved incidents to higher-level support teams., • Follow approved customer engagement scripts and procedures., • Contribute to the creation and maintenance of technical documentation., • Maintain billable time and utilized time measures above specified minimum thresholds., • Work on assigned projects and tasks within the support team. Skills Windows 11, Troubleshooting Windows, Microsoft 365, Help Desk Support, customer service skills, desktop support, SQL troubleshooting, servicenow, jira, tanium, meraki, fortigate firewalls, networking issues Top Skills Details Windows 11,Troubleshooting Windows,Microsoft 365,Help Desk Support,customer service skills,desktop support Additional Skills & Qualifications Nice‑to‑Have Skills: • ServiceNow or Jira, basic networking or printer support, enterprise IT exposure, interest in continued technical learning, • Exposure to Windows and Linux server OS, datacenter hardware, and networking concepts.. Experience Level Intermediate Level Job Type & Location This is a Contract position based out of New York, NY. Pay and Benefits The pay range for this position is $21.00 - $23.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

Job DescriptionCommercial Gas/Oil Burner Service Mechanic - Immediate Opening We have partnered with a well-established, family-owned commercial boiler services company that has proudly served the industry for over 80 years. Known for exceptional customer service and technical expertise, they specialize in commercial boiler repair, maintenance, inspections, combustion analysis, welding, fabrication, and water treatment services. Due to continued growth, they are hiring an experienced Commercial Gas/Oil Burner Service Mechanic to join their team. Why Join This Team? • Company service vehicle - dispatched from home, • Competitive pay, • Health insurance, • 401(k), • Pension plan, • Paid vacation, sick time, and holidays, • Company-provided tools, • Ongoing technical training and certification support, • Long-term career stability with an industry leader Key Responsibilities, • Service, troubleshoot, and repair commercial and industrial gas/oil burners and boiler systems, • Perform combustion analysis and system adjustments to maximize efficiency and ensure emissions compliance, • Diagnose electrical and mechanical issues involving burner controls and boiler systems, • Conduct preventative maintenance and routine inspections on commercial heating systems, • Replace and calibrate components including fuel pumps, nozzles, motors, ignition transformers, and control panels, • Read

Job DescriptionOverview We are seeking a skilled Desktop Support Technician with 2+ years of experience to provide advanced end-user support in a Windows-based environment. This role combines strong troubleshooting capabilities with hands-on experience in SCCM for endpoint management, deployments, and patching. The ideal candidate can work independently, take ownership of issues, and deliver a high level of customer service. Key Responsibilities • Provide Tier 1 and Tier 2 support for desktops, laptops, and peripherals in a Windows 10/11 environment, • Troubleshoot and resolve complex OS, application, and performance issues, • Utilize SCCM for OS imaging, software deployment, patch management, and endpoint maintenance, • Deploy, configure, and support new hardware and enterprise-standard software, • Support Active Directory tasks including user provisioning, permissions, and group policy troubleshooting, • Assist with Office 365 support, including Outlook, Teams, and OneDrive issues, • Respond to and manage service requests and incidents through the IT ticketing system, • Provide support via phone, remote tools, and in-person interactions, • Escalate and collaborate with Tier 3 and infrastructure teams when needed, • Document processes, resolutions, and technical procedures to improve knowledge sharingQualifications, • 2+ years of desktop support or IT support experience in a corporate environment, • Strong hands-on experience with Windows 10/11 troubleshooting and support, • Experience with SCCM for deployments, patching, and endpoint management, • Working knowledge of Active Directory and Office 365, • Familiarity with ITSM tools (ServiceNow or similar), • Basic understanding of networking concepts (TCP/IP, DNS, VPN)Skills & Competencies, • Strong problem-solving skills with the ability to troubleshoot independently, • Excellent communication skills with a customer-first mindset, • Ability to manage multiple priorities in a fast-paced environment, • Detail-oriented with strong documentation habits, • Proactive, self-motivated, and able to take ownership of issues through resolutionPreferred, • Experience in enterprise IT environments with standardized imaging and deployment processes, • Relevant certifications (CompTIA A+, Microsoft certifications, SCCM/MECM exposure) This is a Contract position based out of New York, NY. Pay and Benefits The pay range for this position is $24.00 - $25.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job DescriptionBenefits: • 401(k), • Company car We have partnered with a well-established, family-owned commercial boiler services company that has proudly served the industry for over 80 years. Known for exceptional customer service and technical expertise, they specialize in commercial boiler repair, maintenance, inspections, combustion analysis, welding, fabrication, and water treatment services. Due to continued growth, they are hiring an experienced Commercial Gas/Oil Burner Service Mechanic to join their team. Why Join This Team? • Company service vehicle dispatched from home, • Competitive pay, • Health insurance, • 401(k), • Pension plan, • Paid vacation, sick time, and holidays, • Company-provided tools, • Ongoing technical training and certification support, • Long-term career stability with an industry leaderKey Responsibilities, • Service, troubleshoot, and repair commercial and industrial gas/oil burners and boiler systems, • Perform combustion analysis and system adjustments to maximize efficiency and ensure emissions compliance, • Diagnose electrical and mechanical issues involving burner controls and boiler systems, • Conduct preventative maintenance and routine inspections on commercial heating systems, • Replace and calibrate components including fuel pumps, nozzles, motors, ignition transformers, and control panels, • Read and interpret wiring diagrams, schematics, blueprints, and technical manuals, • Complete service documentation and maintenance reports accurately, • Assist with startup and commissioning of newly installed burner systems, • Participate in an on-call rotation for emergency service response, • Ensure all work complies with OSHA and applicable local/state/federal codesQualifications, • 3+ years of experience servicing commercial gas/oil burner systems, • Strong knowledge of combustion theory, burner controls, and boiler operations, • Experience working with steam and hydronic boiler systems, • Familiarity with BAS (Building Automation Systems) integration and controls, • Experience with emissions testing and reporting procedures, • Valid Gas/Oil Burner Technician license/certification (as required by local/state regulations), • OSHA 30 certification preferred, • Ability to troubleshoot electrical and mechanical systems independentlyApply Today If youre an experienced Burner Service Mechanic looking for a stable company, strong benefits, ongoing training, and the opportunity to work with a respected industry leader, we want to hear from you. Take the next step in your Boiler Services career today!

Job DescriptionHAVE THE POWER TO CREATE CHANGE! AVERAGE ALL IN PAY WITH BONUSES AND SPIFFS $65K TO $80K PER YEAR Connectivity Source is a team of ambitious, hardworking and outgoing people who are obsessed with providing amazing customer experiences while delivering on all sales goals! Wireless Retail with 5G will be one of the most exciting industries for years to come and there is no doubt that CSNation is the place to be!The future of the CSNation is bright, with hundreds of stores and growing! You have the ability to make money every day and have fun in one of our hundreds of stores that sell T-Mobile! There has never been a better time to join our team as well as grow your CAREER and INCOME!We are all here to win AND have fun doing it! As a CSNation Store Manager, you will lead your team by creating a culture around superior customer experience, consistent sales delivery, operational standards and team development! The Store Manager should be a passionate leader capable of multi-tasking, attention to detail, and energetic about helping the employees and customers that enter their store! Every Store Manager should lead by example in regards to sales, store experience, and operations. We will provide all of the training you need to be a success!Standard retail jobs can be boring and uneventful but with us you will be a part of something huge! Your career at Connectivity Source can be elevated with opportunities that are in your control! Responsibilities Coach, train and develop your team dailyMaintain operational standards to ensure inventory, revenue, promotions, displays and store environment for all customers.Recruit, interview and successfully retain a highly engaged sales teamDrive marketing efforts using avenues like social media, networking and outside events.Deliver exceptional sales results, stay operationally sound and take care of both employees and customers professionally.Lastly, it is your store! Make it the BEST store @#CSNATION BENEFITS We have several exciting benefits that differentiate us from other companies! Pair those with numerous advancement opportunities, and you’ve got the perfect place to grow!» Bonus Incentives» Automatic Raises» Health Benefits» PTO» 401k» Pay Advances» Discounted Phone Service» Rewards Trips / Contests» Promotion Opportunities!» Child Care FSA (DCA) Benefit Required Qualifications: Open work availability for mornings, evenings, weekends, and holidays as scheduled At least 18 years of age Must be able to stand for long periods of time in a retail store environment Must be able to move and/or lift up to 25 pounds *Benefits subject to policy requirements Don't miss out on this opportunity to be part of a high-spirited, competitive team in a rapidly growing dynamic company. Connectivity Source is an equal opportunity employer.

Job DescriptionThis position requires being able to work both at our Chinatown, Williamsburg store, and potential store openings within NYC. Founded in 2009, senti senti (formerly oo35mm) is a beauty and lifestyle boutique in New York City that aims to showcase the latest beauty, lifestyle goods, skincare trends and hard to find curations from all around the world accessible through our brand. We’re looking for an exceptional leader to lead the operations of our retail store. The ideal candidates must demonstrate strong leadership and coaching skills, excellent time management, effective communication, and high level of independence. As the Co-Store Manager, you will be responsible for overseeing every facet of the retail store's performance. This role involves planning, managing, and directing day-to-day operations, playing a crucial part in transforming our retail space into a welcoming haven for beauty, health, and wellness enthusiasts. We are growing rapidly and we’re looking for someone who shares this vision and wants to grow with us! Ideal candidate • Minimum 5 years of experience in cosmetics or in a related area., • High school diploma/GED or equivalent, • Familiar with a variety of the beauty and skincare concepts, practices and procedures., • Proven ability at leading, managing and motivating a team., • Commercial awareness with strong business acumen, • Analytical mindset with the ability to analyze sales data and make data-driven decisions., • Creativity and a keen eye for visual merchandising and store aesthetics., • Proficiency in using POS systems, inventory management software, Microsoft Office Suite (Word, Excel), and Google platform, • Excellent verbal, written, organizational and interpersonal communication skills, • Ability to move and/or lift up to 65 lbs; heavier merchandise with team assist, • Must be available to work a flexible schedule including store events, weekends, and holidaysResponsibilities, • Visual Merchandising: Maintain the brand aesthetic through merchandise placements and window displays, • Store Leadership: Inspire and lead a dedicated team of sales associates and support staff, fostering a positive collaborative work environment. Act as a role model, leading by example with passion and enthusiasm., • Maintain high store standards and conditions and foster a positive environment., • Set weekly goals for the team and train, coach, and supervise store team leads and staff to achieve store metrics, • Performs and oversees basic operational activities such as scheduling, target shrink audits, physical inventory, opening and closing duties, time sheet review and payroll accuracy documents, and merchandise flow processes., • Own troubleshooting for our point-of-sale system, • Sales Management: Develop and implement sales strategies, drive sales, and achieve sales targets while maintaining excellent customer service standards., • Develop strategies to improve customer service, maintain exceptional in-store experience, drive store goals, increase profitability, create store policies and in-store events that will increase sales and grow the existing customer base, • Customer Experience: Deliver a unique and elevated in-store experience that makes every visitor feel welcome and gives them a memorable interaction with our brand, • Inventory Management: Manage inventory selections, and seasonal buys, and ensure proper stock levels. Protect store assets and inventory - manage loss prevention and shrinkage by controlling theft., • Staff Development: Recruit, train, develop and retain a high-performing team; fostering growth and providing continuous feedback, • Operational Excellence: Ensure operational efficiency, and adherence to company policy and procedures, using meticulous attention to detail befitting a wellness retail store, • Discover new business opportunities within the store, identify new ways of working, and scale best practices, • Workforce planning: Managing staff schedules and levels to meet seasonal and special event requirements, • Financial Accountability: Manage budgets and optimize profit margins to achieve financial goals. Improve overall bottom-line profitability by managing operational expenses, • Maintain and adjust operations to stay within the company's budget and make any changes necessary to sustain the projected profit margin for each quarter.

Job Description Description As a Field Support Analyst, you will provide technical support and solutions to internal users as part of the Digital & Technology (D&T) Support function. This role is highly visible and requires strong communication skills, professionalism, and the ability to support executive-level stakeholders. What You’ll Do: • Provide general desktop and end-user support for hardware and software issues., • Respond to and resolve incident and service requests through ticketing systems., • Support MS Office Suite and backend Office environments., • Manage and troubleshoot MS Intune and Active Directory., • Maintain office technology and remote management tools., • Provide Level 1 & Level 2 enterprise support., • Edit and maintain documentation related to applications and hardware environments., • Support standardized procedures to meet objectives and deadlines. Skills Desktop Support, Microsoft Intune, Active Directory, MS Office, O365, Ticketing Systems, Hardware Troubleshooting, Software Troubleshooting, Customer Service, Level 2 Support, Technical support, Windows 10, Banking Support, Law Firm Support, Apple iOS Support, Adobe Acrobat, Executive Support, VIP Support, Remote Management Tools Top Skills Details Desktop Support,Microsoft Intune,Active Directory,MS Office,O365,Ticketing Systems,Hardware Troubleshooting,Software Troubleshooting,Customer Service,Level 2 Support,Technical support,Windows 10 Additional Skills & Qualifications • 5+ years of enterprise desktop support experience required, • Bachelor’s degree preferred; without a degree, 5 additional years of experience required, • Experience supporting executive-level stakeholders preferred, • Strong understanding of standardized IT support procedures, • Excellent communication and professionalism in fast-paced environments, • Strong organizational skills and ability to prioritize multiple tickets Experience Level Intermediate Level Job Type & Location This is a Contract to Hire position based out of New York, NY. Pay and Benefits The pay range for this position is $24.00 - $34.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision, • Critical Illness, Accident, and Hospital, • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available, • Life Insurance (Voluntary Life & AD&D for the employee and dependents), • Short and long-term disability, • Health Spending Account (HSA), • Transportation benefits, • Employee Assistance Program About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

The range for this role is $101,000 - $146,000 Actual base pay will be determined based on a successful candidate's work location, skills/abilities, experience, and education. This is a fully remote role, but interested applicants MUST be living (or willing to relocate to) in one of the states that we are eligible to employ in: AL, AZ, CO, FL, GA, IL, IN, KY, MO, NC, OH, OK, SC, SD, TN, TX, VA, WI, WV. The Mission At Christian Care Ministry we believe that Christians can, and should, share in one another’s burdens. Through the use of ___, a healthcare sharing ministry for Christians, we cultivate that belief. To that end, our Mission Statement is as follows: Connecting people to a Christ-centered community wellness experience based on faith, prayer, and personal responsibility. The Team Everyone at Christian Care Ministry is in agreement with our ___which outlines our core beliefs. Although we aren’t perfect people, we are serving our perfect God and our Members to the best of our ability. The Job This role partners with the SRE Manager, Director of Production Support, and Engineering leadership to design, implement, and operate highly reliable, scalable, secure, and cost-effective systems supporting CCM’s application ecosystem and Software Delivery Lifecycle (SDLC). This role will have responsibility to define, lead, and continuously improve operational best practices using Site Reliability Engineering principles with a strong emphasis on AWS-based cloud infrastructure. The Sr. Site Reliability Engineer influences AWS architecture decisions, leads complex AWS infrastructure initiatives, and drives long-term reliability, observability, and cost efficiency. This role serves as a technical leader and mentor, shaping standards and practices while ensuring production systems meet the availability and performance needs of the organization. Essential Job Duties & Responsibilities • Collectively work on the design, evolution, and operational health of CCM’s AWS environment, including architectural decisions, standards, and best practices, • Design, implement, and optimize AWS-based infrastructure using services such as EC2, ECS/EKS, Lambda, RDS, S3, CloudWatch, IAM, and VPC, • Design and manage cloud infrastructure using Infrastructure as Code (e.g., Terraform, CloudFormation, or equivalent), • Lead new implementations and major reliability initiatives, serving as a subject matter expert for AWS and SRE best practices, • Actively monitor, analyze, and optimize AWS spend, providing regular cost insights and recommendations that balance reliability, performance, and fiscal stewardship, • Apply and mature site reliability principles to improve system availability, scalability, performance, security, and observability, • Design, analyze, and implement automation to eliminate operational toil and improve system efficiency, • Provide advanced operations and systems administration for cloud-hosted and hybrid platforms supporting CCM’s IT systems and services, • Define and improve monitoring, alerting, logging, and incident response practices to proactively identify risks and minimize customer impact, • Lead complex production incidents, perform root cause analysis, and drive corrective and preventive actions, • Mentor and provide technical guidance to junior and mid-level engineers without direct people-management responsibilities, • Collaborate with engineering, QA, security, and business teams to embed reliability throughout the SDLC, • Ensure systems and data are handled in compliance with legal, regulatory, and organizational requirements, • Develop and continuously improve production engineering processes, including:, • Change and configuration management, • Monitoring and observability, • Incident and emergency response, • Disaster recovery and business continuity, • Capacity planning and performance tuning, • Infrastructure-as-code and deployment automation, • Partner with leadership to establish and enforce consistent IT Production policies, standards, and tooling, • Act as a change agent for long-term technical strategy, identifying risks, dependencies, and opportunities across systems and teams, • Participate in a sustainable on-call rotation and contribute to ongoing improvements that reduce alert fatigue and operational overhead, • Build strong cross-functional relationships to align reliability initiatives with business and ministry outcomes, • Contribute to the exercise and expression of Christian Care Ministry’s Christian beliefs, • Perform all other duties as assigned Essential Skills & Abilities • Advanced expertise in AWS architecture, operations, and cost management, • Deep experience with Infrastructure as Code and modern cloud deployment patterns, • Ability to operate effectively in a fast-paced, multi-project environment while meeting commitments and deadlines, • Strong analytical and problem-solving skills for diagnosing complex, distributed systems, • Proven ability to lead through influence and mentor others without formal authority, • Strong collaboration, negotiation, and conflict-resolution skills, • Ability to define objectives, prioritize work, and manage time independently, • Ability to translate business and technical requirements into reliable, scalable solutions, • Organized, detail-oriented, with clear and effective written and verbal communication skills Core Competencies/Demonstrable Behaviors • Collaborates – builds partnerships and works collaboratively with others to meet objectives. This role requires a high level of internal customer interaction to meet objectives, • Situational Adaptability – adapting approach and demeanor in real time to match the shifting demands of different situations, • Tech Savvy – anticipate and adopt innovations in technology applications for business, • Strong analytical skills – ability to diagnose complex problems and issues with data not easily understood, • Planning and Organizing – ability to work effectively without supervision, • Member First – exhibits full commitment to serving members and/or clients by prioritizing their needs first in alignment with our program’s purpose. This commitment is demonstrated through understanding of the program(s), provided through quality and timely service while exercising empathy in every interaction. Every CCM employee shares responsibility to steward resources faithfully, removing barriers to understanding, and creating accessible, connected, and Christ-centered experiences., • Humble – demonstrates Christ-Centered humility by honoring others, accepting feedback, and prioritizing collective success over individual recognition, • Hungry – exhibits initiative, perseverance, and commitment to serving God through excellence. Demonstrates passion for personal and organizational growth while diligently advancing the mission of Christian Care Ministry, • Smart – shows relational and emotional intelligence, communicates effectively, collaborates harmoniously, and reads social cues with grace and discernment Education and/or Experience • Bachelor’s degree or higher in a relevant field - computer science, information systems, or engineering OR equivalent combination of education and relevant experience required, • 7+ years of experience solving customer problems with technical solutions, including 3+ years of site reliability engineering experience required, • Extensive hands-on experience designing, operating, and scaling production AWS environments required, • Strong preference for AWS certifications, including:, • AWS Certified SysOps Administrator, • AWS Certified DevOps Engineer, • AWS Certified Solutions Architect, • Experience with Agile and Scrum processes and complex IT projects, • Knowledge of data protection operations and legislation (e.g. GDPR, HIPAA), • Experience in Financial or Healthcare payer-related field a plus Supervisory Responsibilities • This job has no supervisory responsibilities Incentives & Benefits We work hard to serve our Medi-Share Members, but know we can only do that if we invest in our employees professionally, financially, physically, socially, and spiritually. We purposefully invest in our employees so that our employees can invest in others. For full-time employees working 30 hours or more, some of our benefits include, but are not limited to: • 100% paid Medical for employees/99% for family, • Generous employer Health Savings Account (HSA) contributions, • Employer-paid Life Insurance (3x salary) and Long-term Disability Insurance, • 6 weeks of paid parental leave (for both mom and dad), • Dental - two plans to choose from, • Vision, • Short-term Disability, • Accident, Critical Illness, Hospital Indemnity, • 401(k) – up to 4% match on ROTH or Traditional contributions, • Generous paid-time off and 11 paid holidays, • Wellness plan including Financial, Occupational, Mental/Spiritual, and Physical health incentives up to $50/mo, • Employee Assistance Program including no cost, in-person mental health visits and employee discounts, • Monetary Anniversary Awards Program, • Monetary Birthday Awards, • Tuition Reimbursement Program Minimum Age Requirement: Due to the nature of the responsibilities associated with this position—including independent decision-making, access to confidential information, and potential exposure to regulated environments—candidates must be at least 18 years of age at the time of hire. This requirement is in accordance with applicable federal and state labor laws and is intended to ensure compliance with workplace safety and legal standards.

You’ve got a proven track record as a people leader in Customer Service, or a customer-facing Operations team - this is a requirement (must have previous direct reports). Ensuring a high level of customer focus (internally and externally) with due care and attention to customer priority issues and

The Customer Success Manager (CSM) for Managed Business Services is the primary owner of the customer relationship post-implementation, responsible for ensuring customers realize measurable value from our managed services offerings. This role blends strategic partnership, operational execution, and proactive service management to drive retention, satisfaction, and long-term growth. Unlike traditional CS roles, this position requires a strong ability to orchestrate ongoing service delivery, manage expectations, and translate customer outcomes into clear success metrics. The CSM serves as the voice of the customer while ensuring commitments are met consistently and at scale. Customer Value & Relationship Management • Serve as the primary point of contact for assigned managed services customers, owning the overall relationship and success plan, • Develop and maintain customer success plans aligned to contracted services, business objectives, and desired outcomes, • Lead regular customer touchpoints (QBRs, monthly check-ins, service reviews) focused on value realization and performance, • Act as a trusted advisor, helping customers optimize usage and outcomes from managed services Service Delivery Oversight • Partner closely with managed services delivery, operations, and support teams to ensure consistent, high-quality execution of managed services, • Monitor service performance against SLAs, KPIs, and contractual commitments, • Proactively identify risks to delivery, adoption, or satisfaction and drive mitigation plans, • Coordinate escalations and ensure timely resolution of issues impacting customer experience Adoption, Retention & Growth • Drive adoption of managed services offerings and best practices to maximize customer outcomes, • Identify expansion and upsell opportunities in partnership with Sales and Account Management (CS qualified leads), • Support renewal processes by demonstrating realized value and service performance, • Advocate for customer needs internally to influence service enhancements and roadmap priorities Data, Reporting & Continuous Improvement • Track and report on customer health, service metrics, and success outcomes, • Leverage customer feedback, usage data, and performance trends to drive continuous improvement, • Contribute to the development of scalable processes, playbooks, and best practices for managed services CS, • Maintain accurate customer records and activity tracking in CRM (e.g., Salesforce, Gainsight), • 5+ years of experience in Customer Success or Account Management - preferably in a managed services or SaaS environment, • Strong understanding of SLAs, service metrics, and operational delivery models, • Proven ability to manage multiple customers and priorities in a fast-paced environment, • Excellent communication and stakeholder management skills, including executive-level engagement, • Experience driving customer retention and satisfaction through proactive engagement, • Experience with Gainsight platform and CRM tools (preferably Salesforce), • Demonstrated experience using generative AI tools (e.g., ChatGPT, Copilot, Claude, Gemini) to improve productivity, decision‑making, or problem solving in a professional or personal context., • Bachelor’s degree required What Success Looks Like in This Role • Customers consistently meet or exceed contracted service outcomes, • High renewal rates and strong customer advocacy, • Proactive risk identification and resolution, • Clear, repeatable success motions that scale across the managed services portfolio At Model N, your well-being and growth matter. That’s why we offer a robust total rewards package designed to help you thrive personally and professionally. Our benefits include: • Unlimited PTO for salaried employees – because flexibility fuels success, • Comprehensive medical, dental, and vision coverage, • Health Savings & Flexible Spending Accounts, • 401(k) with company match to invest in your future, • Volunteer Time Off (VTO) to give back to causes you care about, • Life and pet insurance for peace of mind, • Employee Assistance & Mental Health Programs, • Charitable giving opportunities At Model N we offer fair, equitable and competitive salary ranges for all positions. Compensation varies depending on factors that may include a candidate’s relevant experience, education and/or certifications, location, training, and other skills. The base salary for this position will be $78,700 - $150,000. If your salary expectations are outside of this range, feel free to apply and discuss your expectations with our recruiters. We are constantly opening up new positions and you might match another opening at a different level. #LI-MN1 About Model N Model N is the leader in revenue optimization and compliance for pharmaceutical, medtech, and high-tech innovators. For more than 25 years, we have helped customers maximize revenue, streamline operations, and maintain compliance through cloud-based software, value-added services, and data-driven insights. With a focus on innovation and customer success, Model N empowers life sciences and high-tech manufacturers to bring life-changing products to the world more efficiently and profitably. Model N is trusted by over 150 of the world’s leading companies across more than 120 countries. For more information, visit ___. Equal Opportunity Statement Model N values diversity at our company and is proud to be an equal opportunity employer. Model N considers qualified applicants without regard to race, ethnicity, religion, creed, national origin, age, disability, veteran status, marital status, pregnancy, sex, gender expression or identity, sexual orientation, citizenship, or any other legally protected class. Please reference for more information. For US applicants, Personal Data processed in connection with candidate evaluation and decision-making, onboarding, and continued employment at Model N will be done in accordance with the Model N HR Privacy Policy found at ___ We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About StarRez StarRez is the global leader in student housing software, providing innovative solutions for on and off-campus housing management, resident wellness and experience, and revenue generation. Trusted by 1,400+ clients across 25+ countries, StarRez supports more than 4 million beds annually with its user-friendly, all-in-one platform, delivering seamless experiences for students and administrators. With offices in the United States, Australia, the UK, and India, StarRez blends the robust capabilities of a global organization with the personalized care and service of a trusted partner. The Role As Senior Product Manager of Resident Intake & Retention, you are responsible for end-to-end product management across the full lifecycle of a core product vertical - from vision and strategy through roadmap execution, launch, and ongoing performance. You will define product vision and strategy, shape the roadmap, and drive measurable outcomes across acquisition, conversion, engagement, retention, and revenue performance. You will combine deep customer and market insight with strong commercial judgment to ensure the product delivers both customer value and business impact. This is a high-ownership senior IC role with responsibility for product performance against defined KPIs, leadership of product direction within your domain, and accountability for delivery outcomes through close partnership with Product Owners, Engineering, Quality and Design. Role Specifics • Work Location: Remote (US) with a strong preference for candidates able to work a hybrid-schedule out of our Denver, CO office, • Travel: 10% (The percentage of travel is an estimate and could vary based on business needs.), • Reporting Structure: This role reports to the SVP, Product. Application Deadline: This role will accept applications until Friday, April 3rd, 2026 at 5PM CDT, unless otherwise posted. What You Will Own • Own the product vision, strategy, and roadmap for the Resident Intake & Retention domain across the full product lifecycle, • Drive roadmap prioritization and trade-offs to deliver measurable impact across acquisition, conversion, retention, and revenue, • Own product performance against key KPIs, including revenue, adoption, usage, and customer retention, • Develop and evolve pricing, packaging, and value propositions to optimize business outcomes, • Build deep customer and market insight through ongoing research, customer engagement, and win/loss analysis, • Lead data-informed, hypothesis-driven product development, using experimentation and metrics to guide decisions, • Partner with Product Owners, Engineering, Quality, and Design to ensure clear direction, strong execution, and high-quality delivery, • Collaborate cross-functionally with Sales, Marketing, and Customer Success to align priorities, support positioning, and deliver customer and business value Required Qualifications • 5+ years of product management experience in B2B SaaS environments, • Proven experience owning a product or product area across the full lifecycle, • Strong commercial acumen, including experience with pricing, business cases, and financial outcomes, • Demonstrated ability to manage products against KPIs (revenue, adoption, retention, etc.), • Strong business judgment - ability to simplify complexity and focus on what matters most, • Deep experience in customer discovery, market analysis, and data-informed decision-making, • Excellent communication skills, able to engage both technical and non-technical audiences, • Ability to influence stakeholders and drive alignment across functions, • High ownership mindset with a bias toward action and results Preferred Qualifications • Experience working in scale-ups or growth-stage product environments, • Experience working on funnel optimization, product-led growth, and partnership-driven growth, • Familiarity with experimentation practices and hypothesis-driven development, • Experience working with operational or multi-sided platforms Reasons to join our Team: • Opportunity to be a part of a well-established, high-performance company that has been in business for over 30+ years, • Full benefits including health care, paid time off, life insurance, and 401k plan with company match for eligible team members., • A supportive team environment with emphasis on learning and development opportunities, • Our Promise: You will learn, grow, and be appreciated for your impact and contributions., • Z-Factor: Our most celebrated value, you will work with a team of caring, high-performing, and passionate people who have fun supporting our vision, innovation, and continuous improvement. Even if you don't have all the Preferred Qualifications listed above, but feel you have what it takes to succeed in the role, we would love to hear from you! We are proud of our diverse workforce and are dedicated to creating a safe and welcoming environment for all employees. People from various ethnicities, ages, genders, and abilities are encouraged to apply. Notice to external Recruiters and Recruitment Agencies: StarRez will not accept unsolicited resumes from recruitment agencies, headhunters, or any other third parties for this role through this website or directly to any employee. StarRez and any of our subsidiaries will not pay fees to any third-party agency or company. In addition, we ask that you do not reach out to any employee with regards to this position, or any other positions, now, or in the future. US - Salary Range $130,000 - $150,000 USD StarRez is an equal opportunity employer.

At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Customer Success Director is a member of the Account Management Team. This is a consultative sales and Enterprise level account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a small number of named accounts under the Transportation Vertical. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with client, operations management and technology to ensure service levels are being maintained. While the role is 100% remote there will be up to 25% travel as needed for client needs. Individual must be located in the United States. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Transportation knowledge of State and Federal Guidelines a plus (DOT, FMCSA, etc.), • Will be working with in the Transportation industry a plus (Driver Qualification knowledge a plus) Excellent organizational, analytical, problem-analysis, and problem-solving skills., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor’s offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over those offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Bachelor's degree or equivalent work experience., • 7-10 years proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Proficiency with MS Office applications including Word, PowerPoint, and Excel., • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity, • 40-50 hour work week with additional hours as customers, situations and projects require.Preferred:, • 3 years of virtual work experience, • Work experience in the professional sales environment is desirable First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

This is a remote position but individual must be authorized and resided in the United States. While not required, ideal candidate would be in the Omaha, NE area. At First Advantage (Nasdaq: FA), people are at the heart of everything we do. From our customers and partners to our greatest advantage — our team members. Operating with empathy and compassion, First Advantage fosters a global inclusive workforce devoted to the diverse voices that make up our talent and products. Our team members empower each other to be their authentic selves and treat all with respect, integrity, and fairness. Say hello to a rewarding career and come join a leading provider of mission-critical background screening solutions to some of the most recognized Fortune 100 and Global 500 brands. What You'll Do: Our Sr. Customer Success Partner is a member of the Account Management Team. This is a consultative sales and large account management position to grow revenue in the most strategic accounts through sales of First Advantage products and solutions within a smaller number of named accounts. It is anticipated that you will insure and grow this revenue stream via the development and ongoing maintenance of a strategic account plan and the definition of the strategic deployment of resources required to drive the penetration of FA solutions through the enterprise within your assigned accounts, and to maintain the base revenue that is already present in those accounts. Coordinates with customers, operations management and technology to ensure service levels are being maintained. Responsibilities: Program Management • Develop clear and thorough sales account plans detailing all relevant information about customers, their industries, and their specific RISK history. Track revenue trends and sales opportunities and analyze competitive threats. Meet or exceed monthly and annual revenue objectives within a defined list of named accounts., • Identify additional products or solutions FA can provide., • Identify required cross functional resources needed to maximize revenue opportunities and penetrate market with FA products and solutions., • Clearly demonstrate your understanding of First Advantage pricing, administrative procedures, and organization to effectively articulate First Advantage benefits in a manner meaningful to a customer, as well as answer client’s questions or implement solutions in a timely fashion. Maintain a current understanding of First Advantage competitor offerings (i.e., price, product, service, or solution) so that you can effectively sell the advantages of First Advantage over that offered by its competitors., • Prepare and deliver quarterly and annual client business reviews., • Document and manage all action/project plans for assigned client base., • Analyze trends and make recommendations on potential changes to customer programs. Intervene as required to ensure customer satisfaction. Provide solutions to business problems analyzing root causes to issues and bring resolution to the issues., • Update and maintain knowledge of all aspects of customers’ background screening and/or occupational health programs including scopes of work, account and package configurations, pricing, handling procedures, and adjudication matrices., • Constantly seek, share, and implement best practices., • Establish and maintain excellent customer relationships at all levels to provide superior service and solutions. Manage customers with clear communication and needs analysis. Provide internal leadership in a heavily matrixed environment managing several cross functional resources., • Partner with internal account team to review program performance.Administrative, • Manage customer contractual documentation to include MSAs, Schedule As, Statements of Work, SLAs, and SOPs. Manage contract renewals and proposal responses to RFPs. Develop and deliver unsolicited renewal proposals with clearly articulated value propositions to the customers., • Manage monitoring and reporting programs for customers., • Perform other duties as assigned.EXPERIENCE:, • Bachelor's Degree or equivalent (MBA optional but preferred), • 7+ years’ proven experience and track record in sales account management, managing complex solutions and products for strategic National and or Global accounts with C-level relationship experience., • Work experience in professional account management and sales environment is desirable, • Proficiency with MS Office applications including Word, PowerPoint, and Excel, • Salesforce use and familiarity in helping track client information helpful, • Strong oral and written communication, and interpersonal skills., • Outstanding multi-tasking and time-management abilities., • Excellent organizational, analytical, problem analysis and problem-solving skills, • Demonstrated networking capabilities, exhibiting a professional demeanor and business maturity First Advantage is going through a technology transformation! We are looking for experts who are excited to work with advanced technologies and provide best-in-class user experience, drive the development and deployment of scalable solutions, and smoothly guide our agile teams and clients through meaningful changes as we continue to expand our impact. Additional benefits offered to our eligible people include: • Ability to work remotely with occasional business travel., • Medical, Vision, Dental, and supplementary benefit plans, • 401k with an employer match, and an Employee Stock Purchase Plan (ESPP), • Competitive and flexible Paid Time Off (PTO) and 9 paid company holidays The salary range for this position is approximately $90-110K base annually. This range reflects our good faith estimate to pay fairly as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate’s experience, industry knowledge, technical and communication skills, and other factors that may prove relevant during the interview process. United States Equal Opportunity Employment: First Advantage is proud to be a global leader in removing barriers and supporting our community members to ensure the changing demographics of the workforce are reflected in our hiring and employment practices. We value all of our candidates, employees, and clients, and place great emphasis on hiring and supporting qualified individuals in each role. We are an equal opportunity employer. We do not discriminate on the basis of race, color, ethnicity, ancestry, religion, sex, national origin, sexual orientation, age, citizenship status, marital status, disability, gender identity, gender expression, veteran status, genetic information, or any other area protected by applicable law.

Who We Are: DAKCS is a small software company headquartered just north of Salt Lake City. We are an industry leader in providing accounts receivable management and payment collection software (think fintech). We have won a top workplace in UT award three years in a row. Who we are looking for: We are currently looking for a part-time Software Support Specialist to join our support team. This position requires problem-solving skills, working through a queue, and using new code, existing code, and an understanding of the system to resolve customer issues. We need someone who is customer service oriented and has a basic knowledge of software development and SQL. In this role, you will: • Be responsible for answering incoming phone calls, • Diagnose software problems, • Fix/write code to resolve customer concerns, • Answer operational questions, • Train customers on software functions, • Deliver professional customer service What you need to be successful in this role: • Ability to read, write, understand, and debug code, • Initiative and a positive can-do attitude, • A passion for problem solving, • Willingness to learn, • Strong communication skills and ability to effectively talk with customers and other team members about software issues Additional things to help you be successful are: • 1-2 years of technical support or customer service experience and working with software related problems, • Knowledge of SQL, C#, and object oriented programming in general., • Must demonstrate the ability to learn other languages, • Ability to diagnose and correct software-related issues, • Experience working with LINUX/UNIX operating systems, • Ability to read and understand directions and help document those directions as they relate to understanding software applications, • Learn to teach and train the software application to our customers, • Record steps taken to resolve customer questions or issues What you will love about us: • Competitive pay, • Engaging & challenging work, • Excellent culture - 35 employees, team-oriented, learning focused, highly engaged, • Joining a company who highly values their employees and gives them a voice, • Casual environment, • Opportunities to grow with the company, • Yearly personal fulfillment fund, • Connective experiences: celebrations, engagement activities, wellness challenges, etc.

Description Sprout Social is looking to hire a Director, Global Customer Support for the Customer Experience team. Why join Sprout’s Customer Experience team? Sprout Social’s Customer Experience division is evolving to meet the future of customer engagement. With a high bar for excellence and innovation, the Support & Adoption Operations team combines world-class support with proactive, data-driven engagement. Our mission is to revolutionize how we empower customers by leveraging automation, insights, and operational rigor to deliver adoption, retention, and growth at scale. What You’ll Do As the Director, Global Customer Support, you will own the function end-to-end, ensuring exceptional customer experiences while building a scalable, high-performing global organization. You will balance customer empathy, operational excellence, and team development by leveraging data, technology, and proactive process improvements. • Own Global Support Strategy: Define and lead the global Support strategy, ensuring value across channels, products, and regions while aligning to company goals., • Drive Operational Excellence & Process Improvement: Improve workflows, escalation paths, and operating models to increase efficiency, quality, and consistency., • Execute Business Transformation: Lead strategic initiatives that enhance customer outcomes, team effectiveness, and long-term scalability., • Lead Change & Scale the Organization: Guide change management, preparing teams for launches, market shifts, and evolving customer needs while building leadership capacity., • Lead & Develop Your Team: Coach and support managers and front-line specialists, setting clear expectations and performance standards., • Maintain World-Class Service Delivery: Establish and uphold SLAs and performance frameworks across all support channels for consistent, high-quality service., • Data, Insights & Customer Advocacy: Track and act on KPIs and customer feedback to improve processes, satisfaction, and retention., • Champion AI: Champion the thoughtful adoption of AI, automation, and tooling enhancements that improve both customer outcomes and team effectiveness., • Cross-Functional Partnership: Collaborate with Product, Engineering, Customer Success, Professional Services, and Revenue teams to translate support insights into actionable improvements. What You’ll Bring We’re looking for a strategic, hands-on leader who blends customer empathy with operational rigor and sound decision-making. You thrive in complexity, bring clarity through structure and data, and know how to scale support through leadership and technical efficiency. You foster cultures of ownership, learning, and continuous improvement while influencing cross-functional partners without direct authority. • 10+ years of experience leading Customer Support or Technical Support organizations in a high-growth SaaS environment., • 3+ years in second-line leadership with demonstrated success and experience fostering high-performing teams (ideally globally)., • Strong operational and process design mindset with the ability to connect workflows and decisions to customer outcomes., • Experience leading teams through transformation, change management, or significant operational evolution., • Deep familiarity with support platforms and tooling (e.g., Zendesk, Salesforce), tiered escalation models, and AI-driven solutions., • High comfort working with data, including customer experience metrics, operational performance, and trend analysis., • Executive presence and strong communication skills, with the ability to influence senior stakeholders and represent the Voice of the Customer. How You’ll Grow Within 1 month, you’ll plant your roots by: • Completing Sprout’s onboarding and developing a deep understanding of our products, values, and global CX model., • Building strong relationships with Support, Operations, Product, and Revenue leaders., • Reviewing current workflows, tools, and performance data to identify immediate opportunities. Within 3 months, you’ll hit your stride by: • Defining a clear vision and roadmap for global Support that balances day-to-day excellence with long-term transformation., • Partnering with Operations to establish reporting frameworks and dashboards., • Setting KPIs and stretch goals aligned to customer and business priorities., • Assessing team structure and leadership capability to inform growth plans. Within 6 months, you’ll make a clear impact by: • Launching AI-assisted workflows or automation initiatives that improve efficiency and customer experience., • Driving measurable improvements in CSAT, resolution metrics, and operational performance., • Partnering with Product and Engineering to address top drivers of support volume. Within 12 months, you’ll make this role your own by: • Delivering measurable gains in support efficiency, customer satisfaction, and retention., • Optimizing the global support model for future scale., • Establishing Customer Support as a strategic differentiator through insight-driven influence and operational excellence. Our Benefits Program We’re proud to regularly be recognized for our team, product, and culture. We invest in our team with a comprehensive, competitive benefits program: • Comprehensive Health & Wellness: Premium BCBSIL medical, dental (high/low plans), and vision (Eyemed) insurance for you and your eligible dependents., • Premium Mental Health Support: Full, free access to Modern Health for you and your dependents, including coaching, therapy sessions, and digital wellness resources., • Retirement Savings: 401(k) plan with a 50% company match on your first 6% of contributions (a 3% total match)., • Financial Security: 100% employer-paid Life and Disability insurance for your peace of mind., • Flexible Paid Time Off: A flexible PTO policy, supplemented with additional company-wide Rest & Recharge days throughout the year., • Paid Parental Leave: Up to 16 weeks of paid leave for new parents to support you in expanding your family., • Annual Lifestyle Stipend: A $1,000 USD annual Lifestyle Spending Account to spend on your physical, mental, and financial well-being., • Work From Home Support: A one-time $550 USD stipend to set up your home office, plus a monthly $50 USD stipend for internet., • Giving Back: 16 hours of paid volunteer time annually, plus a $100 annual match for your charitable donations., • Additional Financial Perks: Access to pre-tax commuter benefits, subsidized child/eldercare (Care.com), discounted pet insurance (Figo), and no-cost personalized financial wellness support through Your Money Line. *This list is for informational purposes only. Benefit offerings are discretionary and subject to change and do not constitute a contract or guarantee of benefits. Whenever possible, Sprout wants to provide our team with the flexibility to work in the location that makes the most sense for them. Sprout maintains a remote workforce in many places in the United States. However, we are not set up in all states, so please look at the drop-down box in our application to see whether your state is listed. Few roles require an office setting. If your position requires a physical presence in a Sprout office, it will be evident in the job listing and your offer letter. Individual base pay is based on various factors, including whether you’re located in Zone 1 or Zone 2, as well as relevant experience and skills. In the United States, we have two geographic pay zones. For this role, the expected base pay ranges for new hires are: • Zone 1 (New York, California, Washington): $150,200.00 - $206,580.00 USD annually, • Zone 2 (All other US states): $136,600.00 - $187,770.00 USD annually The listed ranges represent earning potential in this position. These ranges were determined by a market-based compensation approach; we used data from trusted third-party compensation sources to set equitable, consistent, and competitive ranges. We also evaluate compensation bi-annually, identify any changes in the market and make adjustments to our ranges and existing employee compensation as needed. Base pay is only one element of an employee's total compensation at Sprout. Every Sprout team member has an opportunity to receive restricted stock units (RSUs) under Sprout’s equity plan. Employees (and their dependents) are covered by medical, dental, vision, basic life, accidental death, and dismemberment insurance, and Modern Health (a wellness benefit). Employees are able to enroll in Sprout’s company’s 401k plan, in which Sprout will match 50% of your contributions up to 6% with a maximum contribution. Sprout offers “Flexible Paid Time Off” and ten paid holidays. We have outlined the various components to an employee’s full compensation package ___ to help you to understand our total rewards package. Sprout Social is proud to be an Equal Opportunity Employer. We do not discriminate based on identity- race, color, religion, national origin or ancestry, sex (including sexual identity), age, physical or mental disability, pregnancy, veteran or military status, unfavorable discharge from military service, genetic information, sexual orientation, marital status, order of protection status, citizenship status, arrest record or expunged or sealed convictions, or any other legally recognized protected basis under federal, state, or local law. Because Sprout Social is a federal contractor, we affirmatively recruit individuals with a disability and protected veterans. Learn more about our commitment to diversity, equity and inclusion in our latest ___. If you require a reasonable accommodation for any part of the interview process or to submit your application, please email us at . Include the nature of your request and your preferred contact information. We'll do everything we can to support your success during our recruitment process while upholding your privacy. Please note that only inquiries regarding accommodations will receive a response from this email address; other inquiries will not be addressed (e.g., you send your resume but are not requesting an accommodation). For more information about our commitment to equal employment opportunity, please click here (1) ___ and (2) ___. Additionally, Sprout Social participates in the E-Verify program in certain locations, as required by law. #LI-REMOTE Sprout Social Inc. and its subsidiaries process personal data submitted through your application to assess your qualifications for employment and to inform our hiring decision and, where applicable, for required governmental reporting. For more information, please review ___.

Why join Nextech? We are a leader in specialty healthcare technology solutions, headquartered in Tampa, FL. We are an ever-growing team, guided by our iCREATE values of Integrity, Collaboration, Respect, Empowerment, Accountability, Trust, and Excellence. We hold these values in high regard and are driven to succeed in all we do. We’re committed to hiring and retaining talent, which is why we invest in our employees through competitive pay, a generous bonus structure, great healthcare, a comprehensive wellness program, and many other benefits. If you are a software engineer, finance or accounting professional, customer support specialist, or a business development expert with a passion for healthcare technology (just to name a few), we want to hear from you. We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics are encouraged to apply. If you are a candidate in need of assistance or an accommodation in the application process, please contact ___. Job Summary: The Software Engineer III role is primarily devoted to designing and developing next generation software for the Nextech product suite. In this role, you will work within a team of talented, motivated individuals who are passionate about developing high quality software products that engage users and enable them to work efficiently. The Software Engineer III has acquired technical knowledge, analytical, and problem-solving skills in more than one area of development, and is able to show flexibility in the tasks that they perform. The ideal candidate is collaborative, curious, creative, versatile, organized, and is intrinsically motivated to continuously improve themselves and others around them. \n Essential Functions • Build software in a SCRUM environment using C#, JavaScript, SQL, and JavaScript frameworks like Angular, • Embrace best practices in software development (Code Reviews, Unit Tests, CI/CD) and leverage them every day, • Perform mutual code reviews within your team to ensure high quality code, • Cooperate closely with the team, scrum masters, and product owners, • Other duties as assigned Minimum Requirements • Solid knowledge of C#, Angular, and SQL, • Some knowledge of C++, • Minimum of 7+ years industry experience, • Minimum of 3+ year using Microsoft SQL Server and writing advanced queries, • A well-rounded, full-stack approach to development, • Experience with the development of robust, scalable micro-service back ends, • Willingness to mentor junior Engineers, • A desire to build zero-downtime deployments through coding innovation, • Experience delivering a product to market, • The ability to write clean code, a love of unit testing, and the need to have your software to be usable from the very beginning, • Personal drive to work in a dynamic environment where you can develop your skills while taking ownership and pride in everything you build, • An appreciation for open and constructive dialog with your fellow team members, • Understand what DevOps should truly mean to a strong, cross-functional team Working Environment/Physical Demands • Work Environment, • Remote - Work from home, • Physical Demands:, • Activities require a significant amount of work in front of a computer monitor. Total Rewards • Generous annual bonus opportunity, • 401(k) with Employer Match, • Flexible Time Off: take time off when you need it without worrying about available hours, • 10 paid holidays + 1 floating holiday, • Volunteer Time OffInsurance : Choice of Medical, Dental, and Vision plans, • Health Savings Account with employer match, • Flexible Spending Account, • 100% Company-Paid Parental leave, • 100% Company-Paid Life Insurance and Short/Long Term Disability Insurance, • iCREATE Employee Recognition Program, • Wellness Program including discounts on medical premiums, • Employee Assistance Program with free counseling sessions available, • Corporate Discounts on Retail, Travel, and Entertainment, • Pet Insurance options \n