Account Manager
7 days ago
Gilbert
Job Description The Sales Account Manager is responsible for managing and growing a portfolio of customer accounts, driving revenue, strengthening client relationships, and ensuring an exceptional customer experience. This role combines strategic account planning with day-to-day sales execution to achieve organizational goals. Requirements Account Management & Client Relationships • Primary point of contact of assigned accounts, building long-term strategic partnerships., • Understand client needs, business goals, and challenges to recommend appropriate solutions., • Resolve issues, manage escalations, and ensure customer satisfaction., • Partner with internal teams (product development, marketing, customer service, etc.) to support customer acquisition, ensuring alignment with customer needs., • Serve as the customer advocate during the product development process, providing feedback and insights from the market to shape offerings., • Develop account plans to expand revenue through upselling, cross‑selling, and renewals., • Meet or exceed monthly, quarterly, and annual sales targets., • Identify new business opportunities within existing accounts and emerging markets., • Manage the full sales cycle—including proposals, pricing, negotiations, and contract execution., • Establish customer-led sales forecasts for new opportunities and communicate these to planning and production teams for efficient delivery scheduling., • Obtain and process purchase orders, and communicate delivery schedules, ensuring timely and accurate order fulfillment., • Work closely with customer success and support teams to ensure smooth onboarding, training, and product adoption., • Anticipate and identify the customers’ needs and grown areas. Develop holistic solutions to deliver value to the customer. Benefits • Comprehensive Health Coverage: Including medical, prescription, dental, and vision care plans as well as HSA / FSA accounts., • Insurance Protection: Basic term life, accidentals, short- and long-term disability, and voluntary life insurance coverage., • Financial Security: Short and long-term disability plans, along with a 401(k) retirement plan., • Time Off Support: Flexible time off program, paid holidays, sick leave, and parental leave benefits., • Lifestyle Benefit: Voluntary Pet Insurance.