Customer Support Manager
hace 6 días
Scottsdale
Job Description Customer Service Manager – Operations & Experience Location: Desert Ridge, AZ Employment Type: Full-Time Compensation: $90,000+ annually Overview Lead a high-performing team in a fast-paced, high-volume customer service environment where consistency, accountability, and execution drive success. We’re looking for a hands-on leader who knows how to build strong teams, manage performance, and deliver a high-quality customer experience at scale. This role is ideal for someone from hospitality, retail, or customer service leadership who thrives in structured environments and leads from the front. No industry-specific experience required — full training provided. What You’ll Do • Lead daily operations in a high-volume, customer-facing environment, • Manage, coach, and develop a team of 30+ employees, • Drive accountability to performance metrics, service standards, and productivity goals, • Ensure every interaction is professional, efficient, and high-quality, • Oversee scheduling, staffing, and workflow management, • Monitor and improve KPIs related to volume, efficiency, and customer experience, • Identify operational gaps and implement process improvements, • Step in as needed to support the team and maintain service levels What This Role Feels Like • Fast-paced environment where priorities shift and strong leadership is critical, • A mix of people leadership and operational execution, • High standards — success is measured by team performance and consistency, • A role where you are actively coaching, problem-solving, and driving results daily What We’re Looking For • 10+ years of leadership or operations experience in customer service, hospitality, retail, call center, or similar environments, • Experience managing large teams (30+ employees) in high-volume settings, • Proven ability to track, analyze, and improve KPIs, • Strong communication skills with the ability to coach, give feedback, and lead accountability conversations, • Comfortable working in a structured, process-driven environment, • Leadership style that is hands-on, performance-focused, and team-oriented Preferred Background • Upscale hospitality, restaurant, or hotel management, • Customer support leadership, • Retail or service environments with high standards and performance expectations, • Experience leading teams through growth, change, or scaling operations About You You’ve worked in environments where service standards were non-negotiable. You know how to manage a busy operation, hold a team accountable, and maintain quality even under pressure. You’re comfortable balancing people leadership with performance management, and you take pride in building teams that deliver consistent, high-level results. Compensation & Benefits • $90,000+ base salary + performance-based bonuses, • Health, dental, and vision coverage (majority employer-paid), • 401(k) retirement plan