Freight Account Manager
5 days ago
Atlanta
Job Description The Account Manager at AMX Logistics is responsible for managing, retaining, and growing a portfolio of customer accounts by delivering exceptional service and expanding freight volume within existing relationships. This role serves as the primary point of contact for assigned customers and is accountable for increasing revenue by identifying and securing additional freight opportunities while ensuring efficient and reliable transportation solutions. Key Responsibilities • Serve as the primary liaison between AMX Logistics and assigned customer accounts, • Manage day-to-day customer needs, including load execution, rate management, and service coordination, • Develop and maintain strong, long-term client relationships through consistent communication and responsiveness, • Proactively grow revenue by expanding freight volume, lanes, and services within existing customer accounts, • Identify upselling and cross-selling opportunities to deepen customer partnerships, • Collaborate closely with operations, sales, and carrier partners to ensure timely and cost-effective freight movement, • Monitor account performance, service levels, and KPIs to ensure customer satisfaction and retention, • Resolve customer issues and escalations in a timely and professional manner, • Negotiate rates, contracts, and service expectations in alignment with company objectives, • Maintain accurate records of customer interactions, agreements, and account activity within internal systems, • Stay informed on market conditions, industry trends, and customer supply chain needs to anticipate opportunities Qualifications • Demonstrated ability to grow revenue within existing accounts, • Strong communication, negotiation, and relationship-building skills, • Ability to manage multiple accounts in a fast-paced environment, • Detail-oriented with strong organizational and problem-solving abilities, • Proficiency in transportation management systems (TMS), CRM platforms, and Microsoft Office, • Knowledge of freight brokerage, trucking, or logistics operations preferredCompany DescriptionSince 1988, AMX has brought a family-owned atmosphere to customers, drivers, and carriers alike. We operate across 4 divisions: AMX Trucking, AMX Logistics, AMX Drayage & AMX Academy. Intention-driven service: Differentiated by our intention & trusted for our experience, we create people-first driven solutions for the supply chain. Transport your business with our hybrid transport solution. Offering over-the-road & intermodal transport, AMX can handle shipments from FTL to LTL, dry van to reefer or drayage, even specialized loads– all dedicated to moving freight quickly & affordably. Included in our hybrid solution is our fleet, our drayage division, & our in-house logistics team. All 3 transportation divisions under one brand - AMX. AMX Trucking – Driven, Dedicated, Dependable AMX is a dry van or reefer, truckload carrier that covers all 48 continental states with over 250+ power units & 600+ trailers. With deep trucking expertise spanning the southeast to the northeast United States, AMX is a leader in the trucking industry.Since 1988, AMX has brought a family-owned atmosphere to customers, drivers, and carriers alike. We operate across 4 divisions: AMX Trucking, AMX Logistics, AMX Drayage & AMX Academy. Intention-driven service: Differentiated by our intention & trusted for our experience, we create people-first driven solutions for the supply chain. \r\n\r\nTransport your business with our hybrid transport solution. Offering over-the-road & intermodal transport, AMX can handle shipments from FTL to LTL, dry van to reefer or drayage, even specialized loads– all dedicated to moving freight quickly & affordably. Included in our hybrid solution is our fleet, our drayage division, & our in-house logistics team. All 3 transportation divisions under one brand - AMX. AMX Trucking – Driven, Dedicated, Dependable AMX is a dry van or reefer, truckload carrier that covers all 48 continental states with over 250+ power units & 600+ trailers. With deep trucking expertise spanning the southeast to the northeast United States, AMX is a leader in the trucking industry.