DAIOHS U.S.A., INC.
Customer Service Representative
24 hours ago
Spokane
Job DescriptionDescription: At First Choice Coffee Services, we’re on a mission to fuel workplaces across the nation with unbeatable customer service and top-quality office coffee solutions. For nearly 50 years, we've proudly served businesses throughout the U.S., delivering premium coffee experiences right to their break rooms. We're currently seeking a Customer Service Representative to join our growing team! If you're energized by a fast-paced environment and have a passion for delivering great service, we’d love to hear from you. Why Join Us? • Be part of a trusted, established company, • Enjoy a supportive, team-oriented work culture What you'll be doing – The Role: • Processes incoming calls and emails, including customer orders submitted by telephone, email, and fax., • Relays all customers concerns and requests related to products, services, and equipment to the appropriate Daiohs team members, in a timely fashion., • Generates daily manifests for Route Drivers and Service Technicians using the Company’s specialized computer software., • Checks in with Route Drivers at the end of the workday and reconciles all customer funds received during deliveries., • Dispatches Service Technicians to respond to repair calls and coordinates service installations., • Makes regular calls to accounts with outstanding balances and assists in maintaining accounts receivable over 60 days and attrition at five percent or less., • Processes and applies payments to customer accounts, • Communicates sales leads to appropriate branch personnel., • Provides backup support with daily sales reports, bank accounts, and month-end processes in supervisor’s absence., • Keeps records of customer interactions, processes customer accounts, and files documents., • Develops and demonstrates thorough knowledge of the Company’s products, services, and pricing structure., • Starting hourly rate of $17.00 - $22.00, • 401(k) and company matching, • Medical, Dental and Vision Insurance, • Employee Assistance Program, • Flexible Spending Account, • Life insurance, • Paid vacation and sick time, • High school diploma or equivalent