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  • Support Engineer
    Support Engineer
    5 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

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  • Heating, Ventilation, and Air Conditioning Technician
    Heating, Ventilation, and Air Conditioning Technician
    5 days ago
    Full-time
    Paterson

    We are seeking a dynamic and skilled Heating, Ventilation, and Air Conditioning (HVAC) Technician to join our team and deliver exceptional service in maintaining and repairing climate control systems across diverse property settings. This role offers an exciting opportunity to apply your mechanical expertise, troubleshoot complex HVAC systems, and contribute to property maintenance excellence. The ideal candidate will be energetic, detail-oriented, and passionate about ensuring optimal indoor comfort through expert equipment repair, system installation, and preventative maintenance. Duties Diagnose, repair, and maintain HVAC systems including air conditioning units, boilers, refrigeration units, and ventilation equipment using schematics and technical manuals. Install new HVAC equipment following design specifications and safety standards, ensuring proper integration with plumbing and electrical systems. Conduct routine inspections of HVAC/R (Heating, Ventilation, Air Conditioning/Refrigeration) systems to identify issues early and perform necessary repairs to prevent system failures. Utilize tools such as ohmmeters and welding equipment to troubleshoot electrical circuits and perform mechanical repairs with precision. Perform field service tasks including appliance repair, property maintenance, and equipment upgrades to ensure continuous operational efficiency. Read and interpret schematics for complex HVAC design projects; collaborate with construction teams during new installations or renovations. Maintain accurate records of service activities, repairs performed, parts used, and system performance data for ongoing maintenance planning. Ensure compliance with safety protocols related to ammonia refrigeration systems and other hazardous materials handling procedures. Operate a driver vehicle safely for transporting tools, parts, or equipment between job sites as needed. Qualifications Proven experience as a service technician specializing in HVAC systems; construction background is highly desirable. Strong mechanical knowledge with hands-on experience in equipment repair including refrigeration, boilers, plumbing, and appliance servicing. Ability to read blueprints, schematics, and HVAC design documents accurately. Familiarity with HVAC/R systems including ammonia refrigeration; knowledge of electrical testing tools such as ohmmeters is essential. Skilled in welding techniques and mechanical repairs involving various materials. Experience working in property maintenance or field service environments; excellent problem-solving skills are a must. Valid driver’s license with a clean driving record; experience operating driver vehicles preferred. Certifications in HVAC/R technology or related fields are advantageous; ongoing training in refrigeration or ammonia systems is encouraged. Join us to be part of a vibrant team dedicated to delivering top-tier climate control solutions! Your expertise will help ensure our clients’ environments are comfortable, safe, and efficient—making a real difference every day through your technical mastery and proactive service approach. Job Type: Full-time Pay: $25.00 - $30.00 per hour Expected hours: 40 per week Benefits: Dental insurance Health insurance Paid time off Work Location: In person

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