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Job Description Looking for a fulfilling career that encompasses the dynamic world of payments? Join us at Echelon! We are the leading provider of integrated payment solutions and the destination for aspiring professionals like you to make payments the first and last stop in your career. We are seeking a detail-oriented Client Service Specialist to provide exceptional customer support for our clients. This will include responding to customer inquiries via telephone, email, SMS, and chat, troubleshooting technical issues and responding to billing inquiries in accordance with the organization's service standards. This role will report to the Manager of Client Support and is based out of headquarters in Melville, NY. YOUR KEY RESPONSIBILITIES • Respond to customer inquiries, orders, service needs and complaints, resolving where applicable or directing to other departments, • Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures, • Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions, • Collaborate with other internal teams such as risk, deployment, finance, and product for cascading and escalations of merchants' payment-related concerns, • Maintain in-depth knowledge of functionalities for all equipment & systems used by the Service Center team, • Assist with exceptional and unusual situations and customer concerns with merchant processing, equipment and software, • Work directly with merchants, sales agents, operational departments, and vendors to handle challenging and complex merchant processing questions and concerns, • Professionally manage difficult or emotional customer situations, responding promptly to customer needs and requests for service and assistance, • Proactively identify gaps in processes or products that can potentially lead to merchant churn, • Work with clients in a caring and professional manner to provide helpful solutions while keeping them and the company compliant, • Ability to work evenings and/or weekends QUALITIES AND QUALIFICATIONS WE LOOK FOR • Experience working with a Payment Processor, Payment Gateway, Merchant Services Provider, Independent Sales Organization, Independent Software Vendor or Payment Service Provider in a similar position, • Skilled in customer service and technical support, • Outstanding written and verbal communication skills, • Ability to work in a fast-paced environment, • Exceptional listening skills, • Quick problem solving and decision-making skills, • Computer literate with proficiency in Microsoft productivity tools and Salesforce, • Ability to work independently and objectively with a commitment to delivering results, • Effective interpersonal and training/advising skills., • Sound judgment with the ability to influence positive change., • Ability to prioritize and use time efficiently based on the importance level of the issue at hand., • TSYS and First Data platform experience is preferred but not mandatory, • Spanish speaking preferred but not mandatory WHO WE ARE Echelon is a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience. Guided by integrity, transparency, and commitment, we excel at seamlessly integrating innovative transaction technologies into a user-friendly platform. With a comprehensive range of end-to-end payment solutions, we are dedicated to fostering the growth and success of our partners and merchants. As a company built by sales partners, for sales partners, and merchant by merchant, we prioritize long-term relationships and aim to be the first and last stop for all payment needs.

Three Village Veterinary Hospital is hiring part-time (approximately 10-15 hours per week) reception staff for our small, privately owned, local animal hospital in Stony Brook, NY.Our receptionists must be focused multitaskers with great attention to detail.Duties include answering telephones, greet

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We're on the hunt for curious, motivated individuals to test and review online money-making opportunities featured on FinanceBuzz.If you enjoy discovering new platforms and sharing your experience, this flexible gig could be perfect for you.Qualifications, skills, and all relevant experience needed

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We're on the hunt for curious, motivated individuals to test and review online money-making opportunities featured on FinanceBuzz.If you enjoy discovering new platforms and sharing your experience, this flexible gig could be perfect for you.Qualifications, skills, and all relevant experience needed

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This position provides administrative support to the Health and Safety Department, with a primary focus on accurate data entry, training coordination, billing support, and ensuring trainees are paid correctly. Review training, certification, and compliance data regularly to identify missing or expir

Northwell Health - 775 Park Avenue [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a variety of duties relative to admission, discharge and/or transfer of patients; Perform a variety of clerical duties required to maintain accurate charts; Perform a variety of cleri

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Northwell Health - JobID: 21786483 [Medical Office Assistant] As a Receptionist at Northwell Health, you'll: Perform a variety of duties relative to admission, discharge and/or transfer of patients; Perform a variety of clerical duties required to maintain accurate charts; Perform a variety of cleri

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Join our growing team as a Walmart Data Entry Clerk to adapt to shifting priorities and business needs, maintain accurate records and documentation, and support the preparation and delivery of goods or services.

Performs diversified clerical duties related to the operational needs of the office/department.Performs diversified clerical duties which may include, but are not limited to: Typing various correspondence, reports, articles; Greeting and directing visitors; Answering telephones, taking messages, dir

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Job Opening At Sonic Healthcare USA.Proudly certified as a Great Place to Work, Sonic Healthcare USA is dedicated to creating a supportive and inclusive environment.We emphasize teamwork and innovation.Check out our job openings and advance your career with a company that values its team members!.Qu

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Join Our Team as a Float Medical Receptionist! (Supporting 3 nearby office locations) Are you someone who makes everyone feel welcome the moment they walk through the door? Do you thrive in a fast-paced environment where multitasking is key and enjoy a little variety in your day? If so, we'd love to

Medical Receptionist Job Duties: Serves patients by greeting and helping them, scheduling appointments, and maintaining records and accounts.Welcomes patients and visitors in person or on the telephone, and

Job Title: Patient Service Representative (PSR).The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD.The person in this position is responsible for registering patients and coordinating with the rest of

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The Patient Service Representative (PSR) is responsible for welcoming and providing exemplary customer service to all our incoming patients at CityMD.The person in this position is responsible for registering patients and coordinating with the rest of the team to provide a timely turnaround for the

Now hiring an experienced Coca-Cola Data Entry Clerk (Remote) to assist with processing returns and exchanges, respond promptly to inquiries and resolve basic issues, and adapt to shifting priorities and business needs.

Veterinary Receptionist Join Our Pack!.Do you love people and pets? Are you the kind of person who can stay calm, organized, and upbeat while juggling ringing phones, wagging tails, and the occasional meow? If so, Dix Hills Animal Hospital, in Huntington, New York would love to meet you!.We're a ne

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Registers patient obtains necessary consent forms and patient demographic data.

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Utilize databases and applications for data entry, reporting, and tracking outreach metrics.

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Pediatric Health Associates Front Office Assistant.Located in Plainview, New York 11803.Tues 8-7pm, Thurs 12-5pm, Friday 7:30-7pm, Sat 7:30-1pm.Be the welcoming presence greet patients and visitors with warmth and professionalism.Keep us on track schedule appointments, check in patients, and maint

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Commercial Sales Support & Administrative Assistant.Liberty Moving & Storage is looking for a responsible Sales Support and Administrative Assistant to perform a variety of administrative and clerical tasks for our entire Commercial Sales Department.Duties of the Sales Support or Administrative Assi