Consumer Loan Processor I
18 days ago
Atlanta
Job Description JOIN our Consumer Loan Processing TEAM! Process auto loans, lines of credit, and personal loans. Communicate with the internal team (underwriters, loan officers) and the external member (customer). Past experience processing consumer loans - in a branch or back-office support setting. Seeking a strong attention to detail, ability to multitask in a fast-paced, automated loan processing environment (use of LOS), fantastic attitude and exceptional member service skills! Title: Consumer Loan Processor I Position Status – Full Time non-exempt (Hourly) Reports To: Reports to Consumer Loans Manager Target hiring pay range: $17.00 - $21.25 per hour The listed pay information includes the minimum rate of pay to the mid-point rate of pay for the posted position The actual compensation for this position may vary based upon, but not limited to, licenses or certifications, education or equivalent work experience, market data, qualifications, relevant experience, prior work and performance history, geographic location, and business sector. We believe great work is to be rewarded with great benefits. Our benefits include, but aren’t limited to, Medical coverage with generous company contributions, Dental with employee only coverage paid by the company, Vision with employee only coverage paid by the company, Paid Time-Off, 401k plan with a defined company match, company paid long-term disability, short term disability, and company paid holidays. Purpose: The primary purpose of this position is to assist Atlanta Postal Credit Union to live out our Mission, “To help our members achieve financial success by providing exceptional products and service.” The Consumer Loan Processor I serves as the liaison between the member, underwriter, and lending representative to ensure an efficient, accurate, and compliant process for the documentation and funding of loans for members of the Credit Union. Essential Duties and Responsibilities: Other duties may be assigned. • Deliver outstanding service to both internal and external members that is in alignment with our Service Promises:, • I promise to be mindful of your time with fast, efficient, courteous, and friendly service., • I promise to demonstrate integrity in all my interactions., • I promise to always treat you with dignity and respect., • I promise to work with fellow employees throughout the credit union to ensure you receive the best possible products, service, and solutions., • I promise to safeguard the security and confidential nature of your financial information., • I promise to greet you with a smile and thank you for your business when your transaction is completed., • I promise to deliver on our mission to help you achieve financial success by providing exceptional products and service., • Receives, completes, and processes all applications approved by underwriting., • Assumes responsibility for the efficient, effective, and accurate processing of lending documentation for loan closing, loan funding and other lending related member services., • Ensures the accuracy and completeness and forwarding of all forms and documentation for third parties, including accuracy in all documentation needed to properly record liens or collateralization, auto-titles, verify insurance, fund, and book the loan., • Maintains appropriate follow up on pending applications to ensure the processes is moving forward as expediently as possible., • Obtains member signatures on all appropriate documents., • Collaborates and provides documentation with internal stakeholders for the establishment of member shares., • Completes request of varying degrees of complexity; some routine in nature and others requiring the completion of research., • May complete a variety of service requests, clerical duties, and research associated with the resolution of member inquiries and concerns about their loan applications or pending loan transaction., • Maintains up-to-date knowledge of all consumer lending produces and services., • Assumes accountability for personal understanding and adherence to all APCU lending policies and procedures., • Follows all processes and practices that have been put in place to mitigate fraudulent activity and unnecessary risks., • Facilitates the ability for the member to speak with internal business partners for resolution of inquiries and concerns that can’t be resolved by yourself., • Detail oriented; able to multi-task., • Effectively uses written and oral communication skills in daily correspondence., • Complies with all aspects of BSA/AML and OFAC regulations as they relate to this position., • Other duties as assigned. Supervisory Responsibilities: No direct reports. May manage day-to-day task through indirect reporting relationships or through a matrixed management approach and the ability to collaboratively interact with internal and external partners. Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. REQUIRED Education and/or Experience: • Requires a level of knowledge normally gained with a high school diploma or equivalent, • 1-year relative consumer loan experience, • Prior customer service work experience, • 10-Key calculator, typing and keying skills, and working knowledge of Microsoft Office software PREFFERED Education and/or Experience: • Prior cash handling work experience, • 1-year specific member facing work experience or call center specific work experience within a Credit Union, • Prior experience completing transactions in Symitar, and Meridian Link, Lexus Nexus, etc. Physical Job Requirements: Must be physically able to operate a variety of automated office machines such as calculator, computer, printer, facsimile, telephone, copier, etc. Must be able to stand, bend and stoop as needed. Must be able to lift and/or carry weights of 5 to 25 pounds. APCU Center Parc Credit Union is an equal opportunity employer committed to providing equal opportunities to applicants and our policy is not to discriminate against any applicant or employee based on race, color, sex, religion, national origin, disability status or veteran status or any other basis protected by applicable federal, state, or local laws. APCU Center Parc Credit Union prohibits harassment based on the same protected classes and criteria. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. The requirements for the position listed are general and are not all inclusive. If you have any questions concerning this position, please contact Human Resources. Please note that an employment offer, and your continued employment are contingent upon acceptable results of a background and credit check, and satisfactory proof of your right to work in the U.S.