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Job Description Looking for a fulfilling career that encompasses the dynamic world of payments? Join us at Echelon! We are the leading provider of integrated payment solutions and the destination for aspiring professionals like you to make payments the first and last stop in your career. We are seeking a detail-oriented Client Service Specialist to provide exceptional customer support for our clients. This will include responding to customer inquiries via telephone, email, SMS, and chat, troubleshooting technical issues and responding to billing inquiries in accordance with the organization's service standards. This role will report to the Manager of Client Support and is based out of headquarters in Melville, NY. YOUR KEY RESPONSIBILITIES • Respond to customer inquiries, orders, service needs and complaints, resolving where applicable or directing to other departments, • Receive and/or place telephone calls which are predominantly routine, but may require deviation from standard screens, scripts, and procedures, • Analyze merchants' payments-related issues, assist with disputes, and provide sustainable solutions, • Collaborate with other internal teams such as risk, deployment, finance, and product for cascading and escalations of merchants' payment-related concerns, • Maintain in-depth knowledge of functionalities for all equipment & systems used by the Service Center team, • Assist with exceptional and unusual situations and customer concerns with merchant processing, equipment and software, • Work directly with merchants, sales agents, operational departments, and vendors to handle challenging and complex merchant processing questions and concerns, • Professionally manage difficult or emotional customer situations, responding promptly to customer needs and requests for service and assistance, • Proactively identify gaps in processes or products that can potentially lead to merchant churn, • Work with clients in a caring and professional manner to provide helpful solutions while keeping them and the company compliant, • Ability to work evenings and/or weekends QUALITIES AND QUALIFICATIONS WE LOOK FOR • Experience working with a Payment Processor, Payment Gateway, Merchant Services Provider, Independent Sales Organization, Independent Software Vendor or Payment Service Provider in a similar position, • Skilled in customer service and technical support, • Outstanding written and verbal communication skills, • Ability to work in a fast-paced environment, • Exceptional listening skills, • Quick problem solving and decision-making skills, • Computer literate with proficiency in Microsoft productivity tools and Salesforce, • Ability to work independently and objectively with a commitment to delivering results, • Effective interpersonal and training/advising skills., • Sound judgment with the ability to influence positive change., • Ability to prioritize and use time efficiently based on the importance level of the issue at hand., • TSYS and First Data platform experience is preferred but not mandatory, • Spanish speaking preferred but not mandatory WHO WE ARE Echelon is a trusted leader in payment processing and merchant services, bringing together decades of expertise and experience. Guided by integrity, transparency, and commitment, we excel at seamlessly integrating innovative transaction technologies into a user-friendly platform. With a comprehensive range of end-to-end payment solutions, we are dedicated to fostering the growth and success of our partners and merchants. As a company built by sales partners, for sales partners, and merchant by merchant, we prioritize long-term relationships and aim to be the first and last stop for all payment needs.

Job Description Company Summary: Since 1964, we have been the world’s largest supplier of fudge making equipment, ingredients, and marketing expertise. If you ever go on vacation (and we hope you do!), you’ve probably seen and maybe purchased our fudge. Since our fudge is always made fresh in each retail store (and sold under the retailer’s own name), we are the best kept secret in retail confectionary. With a strong presence in numerous countries and a vast network of retailers, including well-known establishments in the tourism sector, we are committed to delivering outstanding products and services. Our company culture fosters growth and embodies the "Hungry, Humble, Smart" philosophy. We seek individuals who are driven, self-motivated, and always eager to learn and do more. Being humble, our team members prioritize the team over self and lack excessive ego or concerns about status. Additionally, they possess strong interpersonal skills, enabling them to work effectively with others. We value a strong work ethic and a positive & vibrant work environment. Job Summary: Under the supervision of the Sr. Credit & Collections Specialist, the Credit & Collections Specialist manages all aspects of Accounts Receivable, including reviewing business and consumer credit reports while assessing financial risk to Calico. This position protects Calico’s assets by assessing the risk vs. reward for each credit decision and improving collection measures while simultaneously being a resource for our customers. This is a customer contact point in our organization and this position must be firm at times (collection calls and communicating unpleasant credit decisions) and friendly at other times, but always professional. Responsibilities: • Evaluate credit worthiness and set credit limits for new and existing customers with an objective of reducing bad debt while minimizing processing time for orders., • Verify new customer information (including account application, resale certificate, etc.) is complete prior to first shipment., • Timely review and decision to release, hold, require prepayment, etc. of orders (including communication regarding customer decision)., • Review all customer accounts Receivable (A/R) balances and perform collection efforts via phone, email, fax, or letter., • Work with collection agencies to collect delinquent balances that cannot be collected without outside assistance., • Review customer contracts (e.g., vendor manual) and ensure terms are being complied with., • Provide customer support regarding inquiries such as resolving unauthorized deductions, pricing, sales tax, back-order status, credit memo status, etc., • Perform daily cash application to customers’ accounts (checks, ACH, and credit cards) and check scanning for automated bank deposit., • Provide support for other financial related functions as needed., • Obtain and manage customer documentation (resale certificates, pricing, and equipment agreements, etc.)., • Back up the accounts payable function as needed., • Review sales commissions and customer stage (nurture, ongoing, inactive, etc.)., • Manage/communicate as needed with various financial vendors (bank, credit card processor, credit agencies)., • Enter orders during customer service meetings and occasionally during periods of high demand. Qualifications: • High School Diploma/GED or equivalent required., • Some college preferred, education in related field a plus., • Minimum 5 years of financial related experience (bookkeeping, accounting, receivables, or other)., • Prior credit experience is strongly preferred., • Computer literacy., • Advanced Microsoft Office (Excel, Word, Outlook)., • Understanding of ERP systems is a plus., • Experience working with a service focused organization., • Record of success exceeding objectives., • Strong work ethic and willingness to go the extra mile., • Intuitive Evaluation: Ability to assess ideas and situations instinctually, identifying the right course of action quickly and accurately., • Activator: Skill in rallying others to support and implement decisions with confidence and enthusiasm., • Bias for Action: A proactive approach, often making swift decisions without extensive data or specific knowledge., • Competitive Salary, • Paid Time Off Plan and Paid Holidays, • Medical, Dental & Vision Insurance, • Company Paid Long Term Disability Insurance, • Flexible Spending Accounts (FSA) for Health and/or Dependent Care Expenses, • Length of Service Awards, • Employee Assistance Program (employee benefit program that assists employees with personal problems and/or work-related problems that may impact their job performance, health, mental and emotional well-being)., • 401(k) Plan, • Ice Cream Fridays during fair weather months, • On-Site Gym including free fitness classes and personal training with a professional trainer., • Flu Shot Clinic held annually on-site, • Birthday & Holiday Celebrations held to foster fun and team interaction, • Employee Appreciation Events with great food, fun and team building for all team members and their families, • Charity Drives held throughout the year to give all Calico team members an opportunity to support our local community, • Sporting Event ticket raffles to NY Islanders Hockey and US Tennis Open. We have season tickets to both!, • Employee Referral Program financially rewards employees for referring qualified new hires to Calico Job Type: In-Office, Full-Time Schedule: 9:15am- 6pm Monday through Friday Work Location: Amityville, NY Travel: Not required Salary: $25.00- $28.00 Calico Cottage, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.