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  • Support Engineer
    Support Engineer
    4 days ago
    $70000–$80000 yearly
    Full-time
    Hackensack

    Support Engineers work on all level reactive tickets. The Support Engineers possess a broad range of both technical and business skills, as well as the ability to find common trends to bring up to management for possible automation. Our Support Engineers work closely with our clients and other internal resources to provide best in class IT services, therefore excellent oral and written communication skills are required. ROLE AND RESPONSIBILITIES • Develop and maintain knowledge of client networks, • Work directly with clients to provide reactive technical support, • Support Desk Scheduling, • Identify trends and underlying technology issues impacting tickets per endpoint (TPE), • Collaborate with team to assess process improvement opportunities, assess tools, etc. to improve Support operations, • Keep manager informed of issues that may impact the organization, • Ensure best practice methods are in use wherever possible and assist in the growth of services practice, be they incidental, contractual, or managed service provisioning., • Implement DATA "Company Way", • Implements & helps define best practices, • Handle every ticket with a business first mindset, • Own every ticket to completion even when escalating in necessary, • Proven ability to set and manage client expectations, • Exceptional customer service and communication skills QUALIFICATIONS AND REQUIREMENTS • Communication, Oral - Speaks clearly and persuasively; listens and gets clarification; responds well to questions; participates in meetings., • Communication, Written - Ability to communicate in writing clearly and concisely; edits work for spelling and grammar; varies style to meet needs; presents numerical data effectively., • Problem Solving - Identifies problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; resolves problems in early stages; works well in group solving situations., • Business Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and ethically; upholds organizational values., • Analytical Skills - Ability to use thinking and reasoning to solve a problem., • Able to normalize the tech jargon when communicating with clients in a professional way, • Skills And Experience:, • 5 plus years of experience in network / IT systems and troubleshooting steps, • Experience with helpdesk/desktop support, • Experience with Microsoft 365, Exchange, OneDrive, SharePoint, and Teams, • Experience with Windows Server, Active Directory Management, Group Policy, Etc., • A general understanding of TCPIP, DNS, DHCP, and RADIUS, • Hands on experience with virus, spyware, and malware removal, • Network troubleshooting skills, • Experience installing and supporting Microsoft Office Suite, • Experience in Firewall, Spam Filtering, AV and other security tool management

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  • Catering Coordinator
    Catering Coordinator
    23 days ago
    $16–$19 hourly
    Full-time
    Lincoln Park

    We are living our Purpose – To Care Deeply about People, Helping them to Eat Well and Be Happy. This Purpose shapes everything we do and is why we are in business. We are using our service priorities - Safety, Friendliness, Presentation, and Efficiency to help us make decisions at work every day and are critical to the success of our business goals. Job Title: Catering Coordinator Department: Catering/Demonstration Supervised by: Assistant Store Managers, Store Manager Job Summary: The Catering Coordinator is a Non-Affiliated Associate who is a main point of contact for receiving and recording all catering orders that are placed in person, on the phone or online. The Catering Coordinator must consistently be personable and a role model for hospitality in the store – with Associates and clients, as well as provide attentive, friendly and knowledgeable service. Minimum Required Qualifications: The minimum required qualifications of this position include, but are not limited to, the following: • Ability to develop and maintain professional relationships., • Ability to use the telephone for over-the-phone orders., • Ability to proficiently read, write, speak, analyze, interpret, and understand the English language., • Ability to perform basic math skills., • Ability to stand/walk for the duration of a scheduled shift, • Ability to work in varying temperatures., • Ability to use the computer for online orders., • Ability to stand, bend, twist, reach, push, pull and regularly lift 25 lbs., and occasionally lift 60 lbs., • Ability to work with a wide variety of fresh, dried and/or processed products, spices and powdered substances without negative allergic consequences., • Have strong hospitality skills with a commitment to the delivery of excellent client services., • Resourceful, self-starter, strong interpersonal skills., • Excellent written and verbal communication skills and proficient with Microsoft Office., • Ability to interact with Customers in a friendly and helpful way., • Ability to work cooperatively with others., • Ability to work all assigned work schedules and comply with all time and attendance policies. Essential Job Functions: Performance of the essential functions of this position require the Associate to possess the minimum qualifications listed above. These functions include, but are not limited to, the following: • Manage the flow of catering orders – from the Customer and production side of the business., • Maintain communication with Department Managers regarding orders/changes or any issues in a timely manner., • Coordinate, schedule and communicate all pick-ups and deliveries to the Client, Department Managers, Customer Service, etc., • Have product knowledge, (i.e. servings, amounts, cost, and complimentary items to suggest)., • Conduct in-store demonstrations providing samples to customers., • Utilize Wakefern’s Order Ready On-Line catering tool to maximize data tracking., • Utilize social media, and local events to continue to grow the ShopRite Kitchen catering brand., • Develop and maintain Customer relationship processes, such as phone calls and hand written notes following an event to ensure satisfaction, reminder notes related to annual events such as birthdays, etc., • Utilize Wakefern resources as necessary, taking part in all training opportunities – online or in-person., • Regularly lift, pull, push and rotate equipment and merchandise that weights 25 lbs., and occasionally weights up to 60 lbs., • Maintain signage on all items to alert Customers to product choices and ingredients., • Perform all duties in accordance with all Federal, State and Local regulations as they pertain to the Catering operation (i.e. wearing approved hat or hair net, gloves, etc.)., • Be knowledgeable in the Company’s HAZCOM program and perform all duties in accordance with manufacturer’s label instructions for the safe and proper use of all chemical products., • Dress and groom according to Company policy including uniform, name badge and hat or hair restraint requirements., • Perform duties in accordance with QA hand washing standards and use disposable gloves when handling food., • Perform all duties in accordance with Company rules, policies, safety requirements, and security standards and all Local, State and Federal health and civil code regulations., • Greet all Customers and provide them with prompt, courteous service and assistance., • Check prices and be knowledgeable about location of items in the store., • Promote for sale any current charitable promotions to Customers., • Understand and adhere to Company shrink guidelines as relates to Catering Operations., • Provide Customers with superior service., • Complete all applicable department training programs., • Perform all duties in accordance with ShopRite Service Priorities (Safety, Friendliness, Presentation, and Efficiency)., • Maintain a clean, neat, organized and safe work environment., • Observe safe methods of performing all duties., • Work overtime as assigned., • Work cooperatively with others., • Stand in department for duration of scheduled shift, which may exceed 8 hours per day., • Must be 18 years or older to operate balers, hi-lo’s, power jacks, and slicing machines., • Perform other duties as assigned.

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