Innovation+Business Optimization Manager- Information Systems
8 hours ago
Campbell Hall
Position Title: Innovation+Business Optimization Manager- Information Systems Location: Hybrid Poughkeepsie Office - Poughkeepsie, NY 12601 Salary Range: $115,000.00 - $150,000.00 Salary Description: Apply Why Join Marshall+Sterling? As a 100% employee-owned company with roots dating back to 1864, Marshall+Sterling offers the strength of a time-tested organization and the energy of an ownership-driven culture. Guided by our mission to empower clients to predict, prepare for, and preempt risk, we are relentlessly focused on helping people and businesses protect what matters most so they can move forward with confidence. Our vision of creating a future thats safer and more secure drives everything we do. Innovation is not optional here it's imperative. We constantly seek better, smarter ways to serve our clients and improve as a company. Collaboration is at our core, because we know we are stronger together across teams, with our clients, and in the communities we serve. Our employee-owners are not only valued and empowered, but also directly invested in our collective success. At Marshall+Sterling, youre not just joining a company youre joining an inclusive culture built on integrity, impact, and people-first values. Your ideas matter, your growth is prioritized, and your work helps shape a more secure future for all. This role will be based out of Marshall+Sterlings Poughkeepsie Office The Innovation+Business Optimization Manager supports the Chief Information Officer and Executive Team by identifying, evaluating, and advancing initiatives that improve operational efficiency, scalability, and executive visibility across the organization. Working alongside the CIO and in close coordination with the Software Applications team, this role serves as a bridge between business operations and technology. The manager evaluates vendor solutions, assesses workflows across departments, develops structured business cases, and oversees the disciplined implementation of approved initiatives. • Evaluate software, automation, and AI solutions to address defined business problems, focusing on operational efficiency, feasibility, and measurable value., • Analyze cross-system operational data to improve executive visibility, decision-making, and strategic planning., • Define success metrics, reporting requirements, and performance indicators, and oversee the development of executive dashboards and operational reporting., • Conduct structured workflow and process assessments across departments (Service, Sales, Accounting, Claims, Operations, etc.) to identify inefficiencies and design improved processes., • Develop business cases for technology and operational initiatives, including feasibility analysis, risk considerations, expected outcomes, and measurable success criteria., • Maintain a prioritized innovation and operational optimization roadmap aligned with executive direction and organizational priorities., • Partner with the Software Application and IT teams to coordinate system enhancements, application rollouts, and technology initiatives., • Lead cross-department collaboration efforts to drive alignment, accountability, and successful implementation of operational improvements., • Bachelors degree in Business, Information Systems, Data Analytics, or a related field; equivalent experience considered., • 710 years of experience in business operations, analytics, process improvement, digital transformation, or similar strategic roles., • Demonstrated ability to analyze operational data, develop executive reporting/dashboards, and evaluate technology or AI-driven solutions that improve efficiency. Compensation: $115,000 - $150,000 based on experience, education, and work location. Benefits: Comprehensive package including Medical, Dental, Vision, 401(k) with match, Generous Paid Time Off (PTO), thirteen paid holidays, company-paid life insurance for you and your dependents, employee assistance fund and programs, wellness perks, and more! Employee Stock Ownership Program As a 100% employee-owned company, Marshall+Sterling offers you the unique opportunity to build long-term wealth while growing your career. Heres what makes our ESOP so valuable: • Long-Term Rewards: The value of your ESOP account grows over time, rewarding your commitment and contributions to the companys success., • Collaborative & Engaged Culture: Employee ownership fosters a team-oriented environment where everyone has a stake in the companys growth and success. #PGM26 Compensation details: 115000-150000 PI05ebc482383f-26289-40438260