63 Best client manager Jobs in Middletown, New York (January 2026)

Residence Manager

29 days ago

Middletown

Job DescriptionDescription: SUMMARY Under general direction, is responsible for maintaining the daily operation of the residence including staff schedules, physical plant, general upkeep, residential finances, supplies and equipment in accordance with regulatory requirements. This is a management position and is responsible for supervising staff assigned to the residence(s). ESSENTIAL DUTIES AND RESPONSIBILITIES The duties and responsibilities of the Residence Manager will include, but are not limited to the following: • Works closely with Interdisciplinary Clinical team to coordinate residents’ treatment plans., • Ensures that all measures for safety and well-being are maintained at highest level., • Schedules staff to provide adequate coverage for regular workdays, holidays, vacations, leaves, medical appointments and trips., • Schedules staff to participate in in-service training, interdisciplinary team meetings and staff meetings., • Assists with hiring of subordinate staff. Orients, trains, evaluates and recommends disciplining of subordinate staff., • Responds to program and work-related questions, problems, complaints from staff., • Makes weekly environmental rounds from which work requests are generated. Arranges for maintenance of physical plant and equipment, including van., • Oversees fire safety systems, including smoke detectors, sprinkler heads, alarm bells, emergency lights, and documents inspections quarterly., • Handles supply inventories of household, food, office supplies, clothing and personal items., • Responds to crisis situations and medical emergencies, including accidents by taking quick and decisive action., • Ensures actions are conducted in a manner that prevents abuse., • Administers appropriate first aid based on visible symptoms and resident history in accordance with established guidelines and accepted first aid practices., • Summons police, fire, ambulance or other emergency personnel if situation warrants it., • If emergency has caused resident to exhibit behavior that is threatening or dangerous, in accordance with OPWDD approved Behavior Management guidelines, may have to restrain that resident., • Maintains records on subordinate staff such as level of performance, specific deficiencies, counseling sessions training records, etc., • Ensures residence is kept clean, neat, healthy and safe., • Responds to program and work-related questions, problems, complaints and grievances from staff., • Develops residence facility rules and procedures., • Ensures residence facility is kept clean, neat, healthy and safe., • Assures that all staff are coordinating their efforts in order to complete such routine household tasks as laundry, menu preparation, shopping, cooking, etc. with goal of increasing independence of residents in performing these functions., • Directly responsible for all medical issues of residents., • Works with appropriate clinical or program staff and community agency staff to identify and maintain placement in day programs, workshops, school programs, etc. which are in community and are required in residents’ service plan., • Acts on behalf of residents at schools or school boards, health clinics, local businesses, employers, transportations, providers, social groups, neighbors, etc. in order to ensure fair and appropriate consideration., • Provides or arranges for transportation of residents to and from recreational or social programs, work, school, etc. as required., • Ensures acquisition and maintenance of adaptive equipment in conjunction with Residence Director., • Attends to personal hygiene needs of residents i.e. toileting, bathing and changing as situation warrants., • Makes purchases of program equipment, clothing and supplies, in accordance with agency purchasing policies., • Dispenses medications to residents. Administers appropriate first aid based on visible symptoms and residents’ history in accordance with guidelines and accepted first aid practices., • Prepares various concise written reports and maintains all required client records., • Assists residents with financial transactions at banks, preparing deposit and withdrawal slips, and maintaining financial ledgers for all transactions., • Prepares and submits payroll for residence staff., • Maintains petty cash records and records all purchases., • Consults with nurse to ensure proper handling of all residents’ medications., • Regularly checks business email for agency notifications and announcements. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • Valid New York State Driver’s License and must maintain it in good standing., • Must be Approved Medication Administration Personnel (AMAP). Ability to read, write, speak and understand English, • Good oral and written communication skills, • Excellent organizational skills, • Ability to read, write, speak and understand English, • Good interpersonal skills necessary to interact effectively with coworkers, employees, residents and their families., • Must be able to maintain the strictest confidentiality, • Proficiency in the use of a personal computer and appropriate software and E-Mail system, • Knowledge of equipment typically used by persons receiving services including wheelchairs and adaptive devices. Ability to read, write, speak and understand English. Ability to read, analyze, and interpret reports and documents. Ability to respond to common inquiries, concerns or complaints from employees and customers. Excellent written and verbal communication skills required. MATHEMATICAL SKILLS Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Basic understanding of statistics. REASONING ABILITY Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of instructions and deal with several abstract and concrete variables. Ability to resolve conflicts and mediate stressful situations. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to use hands to finger, handle, or feel; reach with hands and arms; talk and hear. The employee frequently is required to walk and sit. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. WORK ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is exposed to a normal office setting with little or no discomfort due to noise or temperature. Some walking, bending and standing required in order to photocopy, access files and so forth; work may be performed under pressure and may be, at times, mentally fatiguing; ability to sit for long periods of time necessary.

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