Community Manager
29 days ago
Austin
Job Description POSITION: Community Manager (Full-Time, Exempt) COMPENSATION: Biweekly, plus Benefits and Bonus eligibility LOCATION: Walnut Springs - 1400 E Walnut St Seguin, TX 78155 SUMMARY As a Community Manager of an affordable housing asset, you are primarily responsible for protecting, maintaining, and enhancing the value of the community while also maximizing the living experience for residents and the community. This is accomplished by effectively directing and coordinating the community's overall operational activities. Your thorough knowledge of affordable housing standards and procedures, coupled with your outstanding customer service make you the leader of an effective team. RESPONSIBILITIES (Including but not limited to): • Demonstrate a positive, professional, and client-oriented attitude about the company with team members, residents, clients, and the public., • Strive for improvements in community performance to meet or exceed annual financial and operational goals., • Direct the day-to-day activities of loss prevention, risk management, safety/security, maintenance, marketing, leasing, and ongoing facility upkeep., • Develop working income for operating the property, by managing cash flow requirements and leasing strategy., • Conducts regular onsite audits consisting of sampling tenant files to ensure compliance with program documents, financing restrictions, LIHTC requirements, HUD Regulations, TDHCA Regulations, and TAA requirements., • Conducts regular audits of work order processing, unit turnaround time reviews, EIV requirements, reasonable accommodation policies, move-ins/outs, recertifications, lease renewals, interims, denials, waitlists, etc., • Observes general operations of the community, in accordance with all HUD guidelines and regulations, TDHCA regulations, other governing entities, SAHA Policies, and Procedures., • Bring non-compliance issues to the attention of the Portfolio Manager and initiate corrective action when necessary., • Facilitate all required housing inspections and follow up with any citations or requests., • Analyze and produce monthly financial statements including operating variances from budget, cash management, and strategies for collection of receivables., • Maintain complete and accurate community files and records, including finalized audits to ensure lease data has been input correctly into management software., • Coordinate collection and documentation of all revenues following lease obligations of residents., • Engage, contract, supervise, and approve invoices for all goods/services required to maintain the community., • Successfully lead on-site maintenance technicians, office staff, and leasing team members., • Manage resident relations as they pertain to coordinating requests for repairs and maintenance, understanding rent charges, lease issues, and other resident concerns., • At Least Four (4) years of property management experience. Must have a strong working knowledge of leasing, marketing, construction, residential law, and resident relations, specific to the Affordable Housing Industry., • Thorough knowledge of HUD, LIHTC, TDHCA, TAA, low-income housing tax credit, tax-exempt bonds, and other affordable housing programs., • Working knowledge of property management software; OneSite is preferred., • Working knowledge of Microsoft Office Word, Excel, and the Google platform., • Ability to analyze a monthly financial statement and prepare detailed budgets and operating forecasts., • Ability to note deviations from financial plans, determine causes, and provide recommendations to the company on required action plans., • Strong written and verbal communication skills., • Ability to understand and carry out industry-specific written and oral direction. A positive, innovative approach to problem-solving., • Present ideas in a clear, concise, understandable, and organized manner; negotiate, persuade, and modify opinions to reach the organization's goals., • Ability to work independently as a project leader and team member. Ability to relate well with others even while working at a distance or remotely., • Ability to work efficiently with high accuracy, attention to detail, and follow through., • Excellent time management and general organization skills., • Neat, professional appearance., • Strong client relations skills and previous supervisory experience are required., • Ability to embody the Solidago Culture and Solidago’s Core Values every day. WORK ENVIRONMENT The work environment characteristics described here are representative of those a Team Member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Incumbents work inside and outside apartment buildings and in all areas of the property, including amenities, and have frequent exposure to outside elements where temperature, weather, odors, and landscape may be unpleasant and hazardous. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by a Team Member to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the Team Member regularly uses their hands for tasks such as typing, handling, and feeling. The role frequently involves standing, walking, reaching with hands and arms, and occasionally stooping or squatting. Incumbents must be able to physically access all exterior and interior parts of the property and amenities and work in all weather conditions including rain, snow, heat, hail, wind, and sleet. The Team Member must be able to push, pull, lift, carry, or maneuver office products and supplies of up to twenty (20) pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Routine local travel may be necessary for attending training classes, client visits, and fulfilling daily responsibilities. Occasional overnight travel may be required for company functions, special training, property visits, and other special projects. The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions and perform related duties, as assigned by their Team Leader.
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