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Overview Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We’re committed to expanding what’s possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what’s next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: • 30 days PDO – Up to 6 weeks (PDO includes company observed holidays), • Continuing education opportunities, • Scholarship program for employees, • Matching 401(k) plan for all employees, • Comprehensive insurance plans for medical, dental and vision coverage for full-time employees, • Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees, • Flexible spending account plans for full-time employees, • Minimum essential coverage health insurance plan for all employees, • Electronic medical records and mobile devices for all clinicians, • Incentivized bonus plan Responsibilities In addition to performing visits and completing coordination of client care, the Registered Nurse RN Home Health is the point of contact for all disciplines involved with providing care to patients and oversees the frequency of visits for the episode. The Registered Nurse RN consults as needed with the physician and the office giving details about patient care. Performing accurate OASIS collection, ensuring the medication profile remains current, ensuring lab values have been reported to the physician timely, attending weekly case conference and monthly case manager meetings are key responsibilities of this role. Qualifications Registered Nurses (RNs) must meet the following requirements: • Be currently licensed as a Registered Nurse (RN) in the state of employment, • A minimum of one year of clinical experience is preferred, • Demonstrate knowledge and skill in current nursing practice, • Possess a valid state driver’s license and automobile liability insurance Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

Overview Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We’re committed to expanding what’s possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what’s next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: • 30 days PDO – Up to 6 weeks (PDO includes company observed holidays), • Continuing education opportunities, • Scholarship program for employees, • Matching 401(k) plan for all employees, • Comprehensive insurance plans for medical, dental and vision coverage for full-time employees, • Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees, • Flexible spending account plans for full-time employees, • Minimum essential coverage health insurance plan for all employees, • Electronic medical records and mobile devices for all clinicians, • Incentivized bonus plan Responsibilities In addition to performing visits and completing coordination of client care, the Registered Nurse RN Home Health is the point of contact for all disciplines involved with providing care to patients and oversees the frequency of visits for the episode. The Registered Nurse RN consults as needed with the physician and the office giving details about patient care. Performing accurate OASIS collection, ensuring the medication profile remains current, ensuring lab values have been reported to the physician timely, attending weekly case conference and monthly case manager meetings are key responsibilities of this role. Qualifications Registered Nurses (RNs) must meet the following requirements: • Be currently licensed as a Registered Nurse (RN) in the state of employment, • A minimum of one year of clinical experience is preferred, • Demonstrate knowledge and skill in current nursing practice, • Possess a valid state driver’s license and automobile liability insurance Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

Overview Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We’re committed to expanding what’s possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what’s next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: • 30 days PDO – Up to 6 weeks (PDO includes company observed holidays), • Continuing education opportunities, • Scholarship program for employees, • Matching 401(k) plan for all employees, • Comprehensive insurance plans for medical, dental and vision coverage for full-time employees, • Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees, • Flexible spending account plans for full-time employees, • Minimum essential coverage health insurance plan for all employees, • Electronic medical records and mobile devices for all clinicians, • Incentivized bonus plan Responsibilities Enhabit Home Health & Hospice is looking for a Full-time weekend ]RN position. Flexible scheduling, but Saturday and Sunday are required. The Home Health Weekend Registered Nurse is a field employee who: • Performs skilled nursing visits and completes coordination of client care,, • Point of contact for all disciplines involved with providing care to patients, • Oversees the frequency of visits for the episode., • Consults as needed with the physician and the office giving details about patient care., • Performs accurate OASIS collection, ensuring the medication profile remains current., • Ensuring lab values have been reported to the physician timely,, • Attends weekly case conference and monthly case manager meetings Qualifications Registered Nurses (RNs) must meet the following requirements: • Be currently licensed as a Registered Nurse (RN) in the state of employment, • A minimum of one year of clinical experience is preferred, • Demonstrate knowledge and skill in current nursing practice, • Possess a valid state driver’s license and automobile liability insurance Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

Overview Are you in search of a new career opportunity that makes a meaningful impact? If so, now is the time to find your calling at Enhabit Home Health & Hospice. As a national leader in home-based care, Enhabit is consistently ranked as one of the best places to work in the country. We’re committed to expanding what’s possible for patient care in the home, all while fostering a unique culture that is both innovative and collaborative. At Enhabit, the best of what’s next starts with us. We not only make it a priority to maintain an ethical and stable workplace but also continually invest in our employees. By extending ongoing professional development opportunities and providing cutting-edge technology solutions, we ensure our employees are always moving their careers forward and prepared to deliver a better way to care for our patients. Ever-mindful of the need for employees to care for themselves and their families, Enhabit offers competitive benefits that support and promote healthy lifestyle choices. Subject to employee eligibility, some benefits, tools and resources include: • 30 days PDO – Up to 6 weeks (PDO includes company observed holidays), • Continuing education opportunities, • Scholarship program for employees, • Matching 401(k) plan for all employees, • Comprehensive insurance plans for medical, dental and vision coverage for full-time employees, • Supplemental insurance policies for life, disability, critical illness, hospital indemnity and accident insurance plans for full-time employees, • Flexible spending account plans for full-time employees, • Minimum essential coverage health insurance plan for all employees, • Electronic medical records and mobile devices for all clinicians, • Incentivized bonus plan Responsibilities Enhabit Home Health & Hospice is looking for a Full-time weekend ]RN position. Flexible scheduling, but Saturday and Sunday are required. The Home Health Weekend Registered Nurse is a field employee who: • Performs skilled nursing visits and completes coordination of client care,, • Point of contact for all disciplines involved with providing care to patients, • Oversees the frequency of visits for the episode., • Consults as needed with the physician and the office giving details about patient care., • Performs accurate OASIS collection, ensuring the medication profile remains current., • Ensuring lab values have been reported to the physician timely,, • Attends weekly case conference and monthly case manager meetings Qualifications Registered Nurses (RNs) must meet the following requirements: • Be currently licensed as a Registered Nurse (RN) in the state of employment, • A minimum of one year of clinical experience is preferred, • Demonstrate knowledge and skill in current nursing practice, • Possess a valid state driver’s license and automobile liability insurance Additional Information Enhabit Home Health & Hospice is an equal opportunity employer. We work to promote differences in a collaborative and respectful manner. We are committed to a work environment that supports, encourages and motivates all individuals without discrimination on the basis of race, color, religion, sex (including pregnancy or related medical conditions), sexual orientation, gender identity, marital status, age, disability, national or ethnic origin, military service status, citizenship, genetic information, or other protected characteristic. At Enhabit, we celebrate and embrace the special differences that makes our community extraordinary.

Contract Talent Acquisition Scheduling Coordinator Virgin Galactic is looking for a Talent Acquisition Coordinator to assist a high-volume Talent Acquisition team. Talent Acquisition will support our recruiting team that is responsible for direct hire, contractor hiring and our intern program. We are looking for someone who is comfortable managing multiple priorities in a fast-paced environment and a willingness to support our TA Partners with scheduling and other TA operations functions. TA Ops Generalist will be the liaison between the candidate and the hiring leader during the scheduling process. The candidate and hiring leader experience is your top priority to ensure strong candidate engagement throughout the process. This position requires relentless attention to detail to ensure the best experience for our internal hiring leaders and candidates. Responsibilities Scheduling & Recruiter Support • Interview scheduling for virtual or onsite interviews, including, but not limited to booking interview room, ordering meals, greeting candidates onsite and ensuring the interview schedule flows smoothly. • Maintain compliance in the hiring process by ensuring all interview feedback forms are completed and uploaded to our ATS. • Open and post new requisitions for our Talent Acquisition Partners to ensure compliance with each posting. • Utilizing Monday.com scheduling portal. • Booking candidate travel and collecting receipts for travel reimbursement requests. • Post offer process liaison between People Operations team. • Support our intern program as the liaison for our New Mexico interns • Assist with planning, coordinating, scheduling events for interns. • Administrative duties as assigned. • Proper and timely completion of assigned tasks in accordance with the policies and procedures set forth by the company. • Adhere to set directions and guidelines from the Manager to support collaboration across teams to complete projects. Stake Holder Management • Develop and maintain client relationships with key internal and external stakeholders, including, but not limited to, hiring managers and contract firms. • Problem-solve and present conceptual information to TA Leadership. Required Skills and Experience • Bachelor’s Degree preferred. • Highly proficient in Microsoft Office Products: Word, Excel, PowerPoint. • Advanced expertise in Microsoft Outlook and calendar management. • Ability to communicate in a manner that is timely, transparent, respectful, and open to other ideas to promote effective collaboration across teams. • High attention to detail, with strong organizational skills, with the ability to handle multiple priorities effectively. • Proactive approach to your work and take initiative on daily tasks and projects. • 2 + years of experience in Recruiting coordination with a strong sense of urgency in a professional environment. • Applicant Tracking System (ATS) experience (SAP/Successfactors & Monday.com preferred). • Ability to maintain confidentiality, and handle sensitive information with tact, and discretion. The base pay actually offered will vary depending on job-related knowledge, skills, location, and experience and take into account internal equity. Who We Are Virgin Galactic is an aerospace and space travel company, pioneering human spaceflight for private individuals and researchers with its advanced air and space vehicles. We are making the dream of space travel a reality, delivering spaceflight at an unprecedented frequency, with the development of next generation space vehicles. Export Requirements To conform to U.S. Government export regulations, applicant must be a U.S. Person (either a U.S. citizen, a lawful permanent resident or a protected individual as defined 8 U.S.C. 1324b(a)(3) or be able to obtain the required authorization from either the U.S. Department of State or the U.S. Department of Commerce. The applicant must also not be included in the list of Specifically Designated Nationals and Blocked Persons maintained by the Office of Foreign Assets Control. See list here. EEO Statement Virgin Galactic is an Equal Opportunity Employer; employment with Virgin Galactic is governed on the basis of merit, competence and qualifications and will not be influenced in any manner by race, color, religion, gender, gender identity, national origin/ethnicity, veteran status, disability status, age, sexual orientation, marital status, mental or physical disability or any other legally protected status. Drug Free Workplace Virgin Galactic is committed to a Drug Free Workplace. All applicants post offer and active teammates are subject to testing for marijuana, cocaine, opioids, amphetamines, PCP, and alcohol when criteria is met as outlined in our policies. This can include pre-employment, random, reasonable suspicion, and accident related drug and alcohol testing.

Job Description Job Title: Roadway Worker In Charge (RWIC) Location: Las Cruces, NM Job Type: Full-Time FLSA Status: Hourly; Non-Exempt Reports To: District Manager Travel: Yes, travel is expected for this position (50% - 85% on average). Supervisory Responsibility: No Compensation: Negotiable, based on skills and experience. Company Profile: National Railroad Safety Services, Inc. (NRSS) is a certified DBE/WBE firm primarily focused on providing safety services to the railroad industry. NRSS is the most trusted name in the railroad industry for providing qualified field safety staff and safety training. To best serve the railroad industry, NRSS provides all of these services in the continental United States, Canada, and Mexico. NRSS has the proven ability and the proven safety record to handle any project. Find the safety you have been missing today! Job Description: National Railroad Safety Services, Inc. (NRSS) is seeking a Roadway Worker In Charge (RWIC) to support railroad flagging services for Class 1 Railroads, Regional Short Lines, Transit Systems, State DOT's, as well as Railroad Suppliers, Contractors, and Consultants alike. Required Education: High School Diploma or Equivalent. Required Experience: Minimum 2 years of experience with a Class 1 Railroad, Regional Short Line, Transit System, State DOT Rail Division, Railroad Supplier, Railroad Contractor, and/or Railroad Consultant; preferably within the Maintenance Of Way (MOW) Department. Key Success Factors: • Accountability: Accept full responsibility for self and contribution as a team member., • Adaptability & Flexibility: Ability to consider a variety of issues that exist in the work place and change from one task to another as necessary., • Attention to Detail: Ability to work in a conscientious, consistent, thorough manner, and attend to details while pursuing quality when accomplishing tasks., • Analytical Thinking: Ability to analyze and synthesize information to understand issues, identify options, and support sound decision making., • Communication: Ability to clearly convey information and ideas through a variety of media to employees/clients in a clear and succinct manner., • Customer Service Focus: Ability to provide service excellence to internal and/or external clients., • Decision Making: Ability to identify/understand issues, problems, opportunities and take appropriate action based on available facts, constraints, and probable consequences., • Initiative: Ability to identify what needs to be done and take action before being asked., • Innovativeness: Ability to devise new plans for quality excellence., • Knowledge: Ability to navigate various rulebooks and/or regulations and demonstrate mastery., • Organization: Ability to maintain materials and/or records in a clean and ordered manner., • Planning: Ability to plan and prioritize work load to manage time effectively and accomplish assigned tasks., • Stress Tolerance: Ability to maintain stable performance under pressure or opposition (such as time pressure or job ambiguity)., • Teamwork: Promote cooperation and commitment within a team environment to achieve goals and deliverables., • Proficient computer skills in basic email, phone, and text message applications., • Proficient computer skills in Android OS; on tablet & smart phone., • Proficient computer skills in Citrix Applications., • Strong oral and written communication skills., • High level of accuracy and attention to detail; well organized., • Strong technical knowledge in Railroad Engineering, Railroad Design, Railroad Construction, and Safety., • Demonstrated ability to develop and maintain strong client relationships., • Ability to travel for extended periods of time; sometimes month(s) at a time., • Provide jobsite coordination., • Provide clear and concise communication with Dispatchers, Train Crews, other Railroad Personnel, and/or Contractor personnel., • Provide clear, concise, and thorough job briefings with all personnel on each job site., • Enforce Contractor training requirements., • Enforce all Railroad, State, and Federal Policies., • Submit daily field reports detailing Contractor and/or Railroad activities., • Identify rule violations and resolve in accordance with Railroad, State, and Federal Policies. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. • Must be able to hear, speak, read, and write clearly in English., • Must be able to drive long distances and/or travel by other modes as necessary., • Must be able to stand for long periods of time and/or walk on level/uneven ground., • Must be able to see up close, distances, colors and have use of peripheral vision and depth perception., • Must be able to tolerate extreme heat/cold temperatures., • Must be able to tolerate dusty/noisy conditions., • Medical, Dental, Vision, Life Insurance, • Short Term, Long Term Disability Insurance, • Paid Vacation and Holidays Safety Commitment: All employees of all levels are to remain committed to safety at all times while employed at National Railroad Safety Services, Inc. (NRSS). As such, no job is so important and no service is so urgent that we may not take time to perform all work safely. Simply put, safety is our way of life. By placing safety first, we not only ensure the wellbeing of our employees, customers, and communities, but we hold true our commitment to being the leader in safety throughout the Railroad Industry. Closing Statement: National Railroad Safety Services, Inc. (NRSS) is an Equal Opportunity/Affirmative Action Employer. Any candidate selected for this position must be able to successfully pass pre-employment/recurrent background checks, drug/alcohol testing, and classroom training. Job Posted by ApplicantPro

Job DescriptionSalary: Director of Quality Assurance & Compliance Families & Youth Innovations Plus (FYI+) Department: Quality Improvement Location: 1320 S. Solano Position: Full-Time; Salaried/Exempt Salary: $80,000.00 - Negotiated (3 levels based on experience and education) Reports To: Senior Director of Operations Job Summary This role owns the quality and compliance side of how FYI+ delivers services. Will make sure we're meeting state and federal requirements, passing audits, catching problems early, and constantly improving how we do our work. You'll supervise our Quality Improvement Manager and work closely with our Director of Data Management as well as our CCBHC Program Director and Medical Director. This is a leadership position you'll spend as much time coaching your team and influencing the organization as you will doing hands-on quality work. What You'll Do: Lead the Quality Team • Set team priorities and ensure quality and data efforts are aligned, • Represent quality in leadership discussions and strategic planning, • Supervise and develop the Quality Improvement Manager, • Maintain compliance with Medicaid, state behavioral health, and CCBHC standards, • Prepare for and manage audits, site visits, and followup actions, • Oversee incident reporting, investigations, grievances, and appeals, • Oversee audit tools, monitoring processes, and performance indicators across programs, • Lead improvement plans using structured methods (e.g., PDSA), • Present quality data to leadership, the Board, and funders in clear, accessible language, • Represent FYI+ in external quality networks Education • At least 7 years working in quality improvement or compliance in behavioral health or healthcare, • At least 5 years supervising a team, • Experience with CCBHC or similar integrated care models is a strong plus, • Bilingual English/Spanish (strongly preferred), • Knowledge of New Mexico's behavioral health system, • Experience building a quality program from scratch, • Valid NM driver's license and reliable transportation required

Job Description HSE Safety Manager This position is responsible for the implementation and management of the corporate health, safety, and environmental program for the location being hired. Working side-by-side with management and other levels of supervision, you will be responsible to ensure compliance with governmental regulations and industry standards. In order to be proficient in this position you must possess: • Excellent spoken and written communication skills (bi-lingual/Spanish speaking is preferred)., • Problem solving skills with ability to respond to problems calmly and independently, as well as ability to discern when to escalate issues., • Strong organizational skills and attention to detail with ability to manage multiple projects and follow-through from beginning to end on assigned tasks., • Proficiency in Windows operating system, cloud-based systems, electronic databases, and Office365., • Moderate to advanced knowledge of current health, safety, and environmental laws and regulations., • General knowledge of DOT rules and regulations as applicable to CMV/CDL drivers., • Exemplary professionalism and positive attitude whenever representing the company., • Ability to establish a rapport and partner with management on business strategies and company initiatives., • Levelheadedness to promote cooperative working relationships and positive team atmosphere., • Organizational skills to manage training program, health and safety programs, and other initiatives., • Integrity to maintain confidentiality and HIPAA regarding all employee and client issues Essential Functions and Responsibilities (included, but not limited to): • HSE Program Management:, • Implement and continuously improve HSE programs and policies to ensure compliance with local, state, and federal regulations, including OSHA and EPA standards for your assigned location., • Oversee the development and maintenance of site-specific safety and environmental plans, ensuring that all operations align with industry best practices., • Manage and coordinate regular safety audits, inspections, and environmental assessments of work sites, equipment, and operations to identify potential hazards, ensure compliance with safety standards, and to identify and mitigate risks., • Leadership and Team Management:, • Collaborate with the Corporate HSE & Compliance Manager to set performance goals for the HSE team and ensure those goals are met through effective leadership and resource allocation., • Training and Education:, • Develop and deliver safety training programs for all employees, including new hire orientation, job-specific training, and ongoing safety education., • Ensure employees are knowledgeable about proper safety procedures, personal protective equipment (PPE) usage, emergency response protocols, and safe operation of equipment., • Conduct regular safety meetings and toolbox talks to reinforce safety practices and address any emerging concerns., • Incident Investigation and Reporting:, • Lead investigations into workplace accidents, near-misses, and injuries to determine root causes and implement corrective actions., • Prepare and submit detailed reports on safety incidents, including recommendations for preventing future occurrences., • Track and analyze safety data to identify trends and areas for improvement., • Regulatory Compliance:, • Ensure compliance with OSHA regulations, EPA standards, and other relevant local, state, and federal safety and environmental regulations., • Maintain all required safety records, including injury logs, training certifications, and inspection reports., • Serve as the company’s liaison with regulatory agencies during inspections, audits, and investigations., • Risk Management and Hazard Control:, • Identify potential safety hazards and implement effective control measures to mitigate risks associated with drilling operations, machinery, confined spaces, and chemical exposure., • Collaborate with project managers and field supervisors to assess job-specific hazards and develop site-specific safety plans., • Oversee the proper storage, handling, and disposal of hazardous materials to prevent environmental contamination and ensure worker safety., • Safety Culture Promotion:, • Foster a strong safety culture by encouraging employee involvement in safety programs and initiatives., • Recognize and reward employees for exemplary safety behavior and contributions to a safer work environment., • Act as a safety mentor and resource for all employees, providing guidance and support on safety-related matters, • Emergency Response Coordination:, • Develop and maintain emergency response plans, including evacuation procedures, first aid protocols, and coordination with local emergency services., • Conduct regular emergency drills to ensure employees are prepared for potential emergencies., • Oversee the company’s first aid and CPR training programs, ensuring that all field teams are adequately trained., • Operate company vehicle in accordance with company policy. This position occasionally requires driving long distances and overnight stays to service/monitor your area of responsibility., • Travel is required for this position and your geographical area of responsibility is project dependent., • Manage company credit card and gas card in a responsible and ethical manner, in accordance with company policy. Physical Demands and Working Conditions: • Physical Requirements - Requires repetitive manual hand/finger dexterity and eye- hand coordination; requires the ability to use all office equipment; and the ability to lift/carry up to 30 pounds using appropriate body mechanics. Also requires the ability to walk up and down stairs, embankments, and on uneven work surfaces in the field., • Visual, Hearing and Communication Requirements - Requires corrected vision and hearing to normal range, with or without reasonable accommodation. Must be able to communicate verbally with all staff, vendors, people we serve and clients., • Pressure Factor – May require working under stressful conditions at times and handling emergencies. Working conditions may be noisy with fluctuating indoor and outdoor temperatures. There will be pressure at times to meet scheduled appointments and deadlines and manage crisis situations. Minimum Requirements: • Associate’s degree in Occupational Safety and Health, Environmental Science, Engineering or 2-3 years in a health and safety-related role is a must., • Bachelor’s degree in Occupational Safety and Health, Environmental Science, Engineering or a related field with a minimum of 5-7 years of relevant experience is preferred., • Certified Safety Professional (CSP), Certified Industrial Hygienist (CIH), or other relevant safety certifications preferred., • Must possess a valid Driver’s License and maintain a good driving record., • Must submit and pass background, DOT drug/alcohol screening, and reference check., • Must submit and pass a non-DOT physical. Benefits: • 401(k) matching, • Dental insurance, • Flexible spending account, • Medical insurance, • Life insurance, • Paid time off, • Referral program, • Vision insurance, • Short Term Disability, • Long Term Disability Equal Opportunity Employer Veterans/Disabled, E-Verify Employer As part of the pre-employment hiring process at Hydro Resources Holding, Inc. and its subsidiaries, all candidates will be required to undergo background check and drug screening. External Company URL: Hydro Resources | Groundwater Exploration and Production ()

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We’re seeking dynamic and experienced call center leaders to support both commercial and public sector clients. In this role, you’ll lead a team of 5–10 supervisors and be directly accountable for their performance and development. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and mentor a team of call center supervisors overseeing inbound and outbound operations., • Coach supervisors on customer service best practices and operational excellence., • Monitor and manage KPIs, performance metrics, and productivity standards., • Foster a culture of accountability, continuous improvement, and high performance., • Oversee workforce management, including scheduling and performance goal setting., • Develop strategies to ensure exceptional customer satisfaction across all interactions., • Motivate and develop teams to maximize sales and service opportunities., • Ensure accurate and timely payroll submissions., • Drive revenue and profitability growth within the call center., • Analyze team and individual performance to identify trends and improvement areas., • Communicate process updates and key initiatives clearly and effectively., • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting., • Lead quality assurance efforts to maintain world-class service standards., • Manage hiring, coaching, and, when necessary, termination of staff., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform other duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Minimum 5 years of call center management experience., • Associate’s degree or equivalent combination of education and experience., • Strong leadership and staff development skills., • Excellent interpersonal and communication abilities., • Advanced proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Proven ability to drive performance and meet sales and service targets., • Deep understanding of call center tools, KPIs, and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking capabilities., • Adaptability in a fast-paced, evolving environment., • Clear, concise communication both written and verbal., • A proactive, solution-oriented mindset with a passion for excellence., • Ability to prioritize and execute tasks independently., • Strong accountability and performance management skills.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements. The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Supervise daily operations and ensure adherence to KPIs and SLAs., • Monitor agent performance and provide regular coaching and feedback., • Manage schedules, attendance, and real-time adherence., • Handle escalated customer issues and ensure timely resolution., • Collaborate with QA and Training to support agent development., • Analyze performance reports and implement improvement strategies., • Foster a positive, high-performance team culture. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Associate Degree, Certification or Equivalent Combination of Training and Experience, • Minimum 3 years of experience in a supervisory role in a BPO contact center., • Strong leadership, communication, and problem-solving skills., • Proficiency in contact center tools, CRM systems, and reporting platforms., • Ability to manage performance in a fast-paced environment.

Job DescriptionSalary: Families & Youth Innovations Plus (FYI+) Position: Full -Time Salary: $55,000.00 - $66,550.00 (3 levels based on experience and education) FLSA: Salaried/Exempt Reports To: Clinical Manager Department: Outpatient Services Job Summary The Therapist/Clinician conducts diagnostic mental health assessments and formulates appropriate treatment plans for children, adolescents, maternal and infant mental health and their families based on the family needs and strengths by collaborating with physicians, treatment team members and service providers as necessary to implement patient interventions and achieve treatment goals. This position requires the flexibility to work at two different clinic locations within the community - Las Cruces and Hatch. What You'll Do: • Conduct diagnostic assessments and formulate appropriate treatment plans, • Implement patient interventions based on assessment, patient input and in conjunction with the treatment plan team, • Prepare, organize, and engage in individual and group psychotherapy interventions according to established patient goals and treatment plan, • Monitor all patient and family progress in treatment and outcomes as a result of interventions, • Provide Social Emotional Learning interventions and consultation in the classrooms of Jardin de los Nios as needed, • Provide education and information in the community as needed, • Provide outreach and referral assistance to clients unable to access services in the community, • Collaborate with primary physician, team members and other staff and service providers regarding client care, • Participate in multidisciplinary team meetings in the school setting to facilitate treatment that is sensitive to the varying needs of each client., • Maintain written clinical records and statistical records on individual and group services and prepare written reports, • Prepare comprehensive treatment summaries assessing progress in treatment and barriers to discharge, • Provide 10-15% of interventions in nontraditional settings and during non-traditional hours. (home, community, school, field office, telehealth) (after 5:00pm M-F and Saturday), • Performs other duties as directed by the Clinical Manager and CEO What You Need: • License in the State of New Mexico (LISW, LMSW, LPCC, LMHC or LMFT), • Master's level behavioral health intern, psychology intern, pre-licensure; psychology postdoctoral student; provisional or temporary licensure, • Must pass a criminal background check; maintain a current driver's license, • Participate in professional development to obtain needed continuing education credits and professional growth, • Written and Oral fluency in English and Spanish highly preferred

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements. The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Serve as the primary point of contact for assigned client accounts., • Conduct regular business reviews and performance presentations., • Monitor service delivery and ensure adherence to SLAs and KPIs., • Collaborate with operations, QA, and training teams to resolve issues., • Identify opportunities for account growth and service improvement., • Manage client onboarding, transitions, and change requests., • Track and report on client satisfaction and feedback. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Communications, or a related field., • 3+ years of experience in client services or account management in a BPO., • Strong relationship management and communication skills., • Ability to analyze data and present insights to clients., • Experience managing multiple client accounts.

Job Description Company Culture Your Pet Space Culture is Making Pets Better. Period. Each team member recognizes the limitless potential to improve care together. We do whatever it takes. We believe in Excellence - Not Perfection. We use a “Get It Right The Second Time” approach. Job Summary The Client Services Lead’s primary responsibility is to oversee and manage all front desk personnel staff, ensuring outstanding client service. This role supervises office staff, provides training and feedback, and resolves service issues as the first point of contact. The Client Services Lead also handles reservations, client paperwork, payments, and supports management by performing administrative and marketing tasks with independence and professionalism. You are the right person if you believe in serving clients, not selling them, and you have a passion for pets! What’s in it for you? • Flexible, fun, and family-oriented workplace where you are valued by team members, clients, and pets!, • Opportunities for advancement and self-development, and access to professional education (free or earned), • Leadership training, • IBPSA – International Boarding Pet Services Association certification, • Fear Free Program – understand how pets see the world around them, • CPR and First Aid training for pets and people, • Free daycare or overnight care for your furry family when present, • 50% off all services for your furry family when not present and 20% discount for immediate family Key Responsibilities 1. Leadership & Training • Model proper procedure and maintain a positive attitude., • Train new Client Services staff and regularly reassess experienced staff using the Training Worksheet weekly to monitor their progress., • Monitor the office staff safety procedures and facility emergency guidelines., • Actively engaged in opportunities to Make Client Services Better. Period., • YPS Project Team Assignments., • Improving the customer journey: client retention, marketing, and communications (prepare promotions & social media content, gift baskets, and assist with off-site events)., • Facilitating interdepartmental communications. 2. Management o Delegate and follow up on responsibilities delegated to Client Services staff, conducting quality checks on their work. o Monitor the completion of forms to ensure their accuracy. o Perform any Client Services staff role when needed. o Administer or delegate pet medications if needed. 3. Administrative o Update the office inventory and order on the 9th and 24th of each month. o Manage paperwork, emails, phone calls, files, cleaning, technical, and software issues. o Manage capacity and collect payments. o Book reservations and recommend any additional services and/or products. (i.e., de-shedding, grooming, special dinners, or retail enrichment products) o Send engaging, high-quality pet photos and videos to clients. o Review and record the Boarding Inventory, feeding, and medication instructions. o Review the Pre-Check form and any other forms for accuracy of pet care instructions and Emergency Contact information. o Processing Enrollment Paperwork & Vaccinations—new or expired. o Open or close the Office or Facility as needed and requested by management. 4. Communication o Contact the Operations Manager or Owners whenever there is a concern, following the daily protocols. 5. Education and Self-Development o Participate in ongoing training and education (Fear Free, IBPSA, safety modules). Qualifications 30-hour weekly minimum. 30-day experience at minimum as a YPS Client Services Specialist. Reliable, self-motivated, and independent worker who is team-oriented and willing to learn and grow. Demonstrated flexibility and resilience in dynamic environments. Proven leadership and training abilities; team-oriented with solid decision-making skills. Excellent observational, oral, and written communication skills. Exceptional organizational, planning, and problem-solving abilities. Strong math, sales, and client service skills. Mandatory Training o IBPSA or equivalent completion certificates in Canine Body Language, Dog Handling & Equipment, Teaching Canine Basic Behaviors, Customer Service & Management o IBPSA Certification in Canine Provider and Canine Specialist Work Environment & Physical Demands • Dynamic environment requiring focus and rapid task switching., • Exposure to pets of various sizes, breeds, and temperaments (Aggressive dogs not allowed at YPS)., • Active role requiring standing, walking, and bending throughout shifts., • Physically able to lift and carry 25 lbs., • Operating personal computers, telephones, calculators, and 2-way radios Schedule & Pay • Full-time or part-time schedules are available and will be based on your written availability., • Schedules may include evenings and every other weekend, and holidays., • Pay is based on experience and is subject to annual performance evaluations. Reporting Structure • Reports directly to the General Manager/Owners and collaborates with other Leads.Company DescriptionMessages from our staff telling us the things they are most proud of working at Your Pet Space: Genuine caring for pets among their work teams. We are interested in each individual pet. Good communication among all departments at all levels. No hidden agendas among staff or management. The owners back up the staff in the case of a rude or abusive client. Excellent leaders—they feel comfortable working with everyone. Everyone is treated as an individual. Pleasant co-workers who are always willing to help one another. Input is focused on improvement, not criticism. Management is understanding and patient. They take an interest in the staff. We have a personal relationship with our clients. Clients believe in the staff.Messages from our staff telling us the things they are most proud of working at Your Pet Space:\r\n\r\nGenuine caring for pets among their work teams.\r\nWe are interested in each individual pet.\r\nGood communication among all departments at all levels.\r\nNo hidden agendas among staff or management.\r\nThe owners back up the staff in the case of a rude or abusive client.\r\nExcellent leaders—they feel comfortable working with everyone.\r\nEveryone is treated as an individual.\r\nPleasant co-workers who are always willing to help one another.\r\nInput is focused on improvement, not criticism.\r\nManagement is understanding and patient. They take an interest in the staff.\r\nWe have a personal relationship with our clients.\r\nClients believe in the staff.

Job DescriptionDescription: Becker & Company is seeking skilled and experienced Field Investigators to join our team on an "as needed" basis. This role is perfect for a licensed investigator looking for flexible hours while providing expert investigative services. We investigate all types of insurance claims including workers' compensation, suspected fraud, liability and aimed at mitigating expenses for our clients and delivering high-quality results. We are seeking a detail-oriented and proactive investigator to join our team. The ideal candidate will conduct a variety of investigations, including Surveillance and Special Investigations Unit (SIU) assignments, within an assigned geographical area. Surveillance assignments require the investigator to obtain videotape documentation of the subject and for SIU assignments the investigator must complete the assignment as per the instructions given by the case manager. Key Responsibilities: • Adhere to specific requirements of an assignment based upon the case manager's instructions, • Review all case materials prior to conducting investigative activity, • Complete video surveillance on identified individuals for the allotted amount of time and utilizes established investigative techniques to secure covert video footage, • Conduct investigations such as securing recorded statements, scene inspections, activity checks and securing documents as assigned, • Complete written notes on each case assignment in a timely manner, • Submit all videotaped results, photographs, and digital recordings via e-mail by the next business day, • Meet established deadlines set by the client, • Communicate effectively with the assigning case manager with regularity regarding the progress of assignments, • Ensure confidentiality of all information obtainedRequirements:, • Possess a valid state issued driver's license, • Possess a current private investigator license (if applicable), • Must be dependable and able to meet deadlines, • Must be a self-starter capable of working with limited supervision, • Possess investigative tools (Laptop, Video Cameras, Digital Recorder, etc.), • Possess strong writing and verbal communication skills, • Experience conducting surveillance as a field investigator, • Experience completing SIU claim investigations, • Possess a reliable vehicle

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to add an experienced Call Center Client Account Manager I to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Enterprise Account Managers are responsible for managing the day-to-day client relationship including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team. Our Enterprise Account Managers are responsible for the following tasks: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to add an experienced Call Center Client Account Manager II to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Are you a motivated leader with excellent communication skills and a passion for developing others? We’re looking for a dedicated individual to manage and support a team of customer service agents working on a variety of commercial, state, and federal projects. In this leadership role, you’ll guide your team to success through coaching, performance management, and operational excellence. This is a management-level position ideal for individuals with prior experience in customer service leadership, supervision, or call center management. You’ll be responsible for the performance, development, and success of a team of 15–25 front-line agents. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Lead and manage a team of 15–25 entry-level customer service agents handling inbound calls., • Coach and develop team members on service standards, processes, and best practices., • Monitor and improve performance metrics, KPIs, and productivity benchmarks., • Foster a culture of accountability, continuous improvement, and excellence., • Oversee workforce management, including scheduling and goal setting., • Develop strategies to ensure high levels of customer satisfaction., • Motivate the team to identify and maximize sales opportunities., • Review and submit weekly payroll to ensure accuracy., • Drive revenue and profitability growth within the call center., • Track and analyze team and individual performance to identify trends and improvement areas., • Communicate updates and process changes clearly and effectively., • Provide regular feedback and coaching to agents on performance and development., • Collaborate with departments such as QA, Training, IT, and Recruiting., • Implement and audit quality assurance strategies to maintain service excellence., • Manage hiring, onboarding, coaching, and, when necessary, terminations., • Serve as a subject matter expert on client-specific operations., • Manage remote team members as needed., • Perform additional duties as assigned. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of total call center experience or 1 year in a management role., • Associate’s degree or equivalent combination of education and experience., • Strong interpersonal and communication skills., • Proven supervisory experience with a focus on staff development., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Demonstrated ability to drive performance and meet sales goals., • Familiarity with call center tools and technologies for KPI and SLA management., • Effective conflict resolution skills for both customer and employee issues., • Strong organizational, time management, and multitasking abilities., • Ability to adapt and thrive in a fast-paced, high-pressure environment., • Clear and practical written and verbal communication skills., • A proactive, solution-oriented mindset with a drive for continuous improvement., • Ability to independently prioritize tasks and implement effective solutions., • Strong accountability and performance management capabilities.

Job Description Responsibilities The Mobile Service Technician is responsible for maintaining the fleet for clients and to handle service calls at client locations. Provide service to our customers while maintaining exceptional customer service. This can include: cleaning, maintenance, visual inspection, and removal of parts and attachments. Installation with the help of proper manuals, report writing, disassembly, assembly, parts reuse evaluation, and reconditioning. Rush Truck Centers opens the door to the world of opportunity. We are the largest network of commercial vehicle dealerships across the US representing truck and bus manufacturers. Our franchises include Peterbilt, International, Hino, Isuzu, Ford, IC Bus and Blue Bird. We offer a rewarding career as a leader in the transportation industry. Grow with us as we continue to expand our network of locations and services. Responsibilities: • Maintain all aspects of equipment according to company standards., • Handle basic maintenance of the truck including filling tank with fuel, checking oil, keeping it clean, and making sure required inspections are performed and documented as assigned., • Manage inventory control on the service truck and for keeping the vehicle properly stocked., • Report to the Service Manager and will be assigned duties on a daily basis., • Maintain availability for after-hours service calls and be available for an open work schedule., • Maintain and inventory the supplied tools for the work required in maintaining diesel engine trucks and associated equipment, • Read job order and observes and listens to vehicle in operation to determine malfunction and to plan work procedures., • Utilize various diagnostic equipment to determine malfunction and utilize available technical information to determine and perform correct repair procedure., • Diagnosis, removal and replacement of injectors, pistons, liners, cam shafts, cylinder heads, rod and main bearings, oil pans, clutches, fan hubs, differentials, fifth wheels, brakes, changes or recharges batteries, and replaces transmissions and other parts., • Perform all necessary diagnostic and documentation functions on the company computer system., • Examine protective guards, loose bolts, and specified safety devices on trucks, and makes adjustments., • Lubricate moving parts and drives repaired vehicle to verify conformance to specifications., • Perform preventative maintenance work as requested., • Document and submit necessary paperwork or enter into mobile service program as work performed in an accurate and timely manner., • Respond to customer inquiries regarding the work. Foster positive customer relations., • Advise customer and/or service writer of any repairs or services which should be performed within the next 3 months., • Participate in training and utilize that training in the course of work. Benefits: * We offer an exceptional Total Rewards package with outstanding healthcare benefits, a robust 401(k) plan with company matching, and an employee stock purchase program to help you build long-term financial security. Additionally, we provide performance-based incentives and opportunities for professional growth through ongoing training and development. All of this is within a culture that values and rewards excellence, a positive attitude, and integrity, ensuring you thrive personally and professionally. Basic Qualifications: • High school diploma or general education degree (GED)., • 7 years' experience as a Class 7 & 8 technician in a dealership or related truck service facility., • Have a current and valid CDL and Medical card as required by the FMVS., • Mechanical aptitude and technical ability is a must., • Must possess a current and valid driver license with a driving record that meets the insurability guidelines set forth by the company’s insurance carrier. Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled This job posting does not state or imply that these are the only duties to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties requested by their leader.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact center. You will be responsible for ensuring service quality, compliance, and continuous improvement across multiple client accounts. This is a key leadership role that directly impacts customer satisfaction and operational excellence. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Lead the QA team in monitoring and evaluating agent interactions across various campaigns., • Develop and implement QA frameworks, scorecards, and calibration sessions., • Analyze quality trends and provide actionable insights to operations and training teams., • Ensure compliance with client standards, internal policies, and regulatory requirements., • Conduct audits, feedback sessions, and coaching to improve agent performance., • Collaborate with stakeholders to align QA initiatives with business goals., • Prepare and present quality reports to internal leadership and clients. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in business, Quality Management, or a related field (preferred)., • 3+ years of experience in a QA leadership role within a BPO or contact center., • Strong knowledge of QA methodologies, tools, and contact center operations., • Excellent analytical, coaching, and communication skills., • Experience with QA software, CRM systems, and reporting tools., • Certifications in Quality, Six Sigma, or related areas (a plus).

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and drive performance across our customer service and sales operations. This role is ideal for a dynamic leader who can inspire teams, deliver measurable results, and ensure exceptional service for our clients. The ideal candidate is experienced, organized, people-oriented, and has a strong work ethic. A background in call center operations management is required, with additional experience in customer service, technical support, or back-office operations preferred. This is a full-time, on-site position at one of our physical contact center locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive programs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead and manage 5–10 call center supervisors overseeing inbound and outbound teams, • Coach and develop supervisors on customer service best practices and performance management, • Monitor and improve call center metrics, productivity, and service quality, • Foster a culture of accountability, continuous improvement, and excellence, • Oversee workforce management and set clear performance goals, • Develop strategies to enhance customer satisfaction across all service interactions, • Motivate teams to maximize sales opportunities and meet revenue targets, • Ensure accurate and timely payroll review and submission, • Track and analyze individual and team performance, addressing both strengths and areas for improvement, • Communicate process updates and key messages effectively to supervisors, • Collaborate with departments such as Quality Assurance, Training, IT, and Recruiting, • Design and audit quality assurance strategies to ensure top-tier service delivery, • Manage hiring, coaching, and termination processes for call center staff, • Serve as a subject matter expert on client-specific operations, • Manage remote employees as needed, • Perform other duties as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years or older, • High school diploma or equivalent, • 2+ years of experience in call center operations management, • Strong data entry and computer skills, • Fluent in English (spoken and written), • Wired high-speed internet connection (20Mbps+ download speed), • Excellent organizational, written, and verbal communication skills, • Typing speed of 20+ words per minute, • Availability to work scheduled shifts, including during training, • Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook), • Ability to learn and navigate complex computer systems, • Reliable attendance and punctuality, • Strong conflict resolution, problem-solving, and negotiation skills, • Customer-focused mindset: empathetic, responsive, and patient, • Ability to multitask, self-manage, and stay focused in a fast-paced environment, • Strong interpersonal skills and team orientation

Job DescriptionBenefits: • Supportive, team-focused culture, • Fast-track path to agency ownership, • Direct access to agency owner and mentorship, • Flexible scheduling available, • Occasional team lunches and events, • Employer-matched SIMPLE IRA retirement plan, • Individual and team performance bonuses Key Responsibilities: • Drive business growth through proactive customer interactions, • Identify client needs and present appropriate insurance solutions, • Maintain and nurture strong client relationships to ensure ongoing satisfaction and retention, • Collaborate with the team to meet sales goals and contribute to a positive office cultureRequired Skills and Qualifications:, • Insurance licenses in Property & Casualty (P&C) and Life & Health required prior to start, • Strong attention to detail and ability to communicate complex ideas clearly and effectively, • General computer proficiency and comfort with technology, • Previous sales or customer service experience preferred but not mandatoryWork Environment:, • Work from our casual, collaborative office environment where doing the right thing by clients is our top priority, • Team-oriented culture with opportunities for individual recognition and team celebrations, • Direct reporting to the agency ownerOpportunities for Growth:, • Advancement opportunities within the agency and exposure to State Farm corporate leadership, • Potential fast-track path to owning your own agency for the right candidate, • Supportive environment focused on skill development and career progressionWho Were Looking For:, • Self-motivated and entrepreneurial mindset, • Ability to overcome sales objections with confidence and professionalism, • Reliable, dedicated, and committed to providing excellent client serviceWork Schedule:, • Typical hours are 8:30 AM to 5:00 PM with a one-hour lunch break, • Flexible scheduling available with advanced notice to accommodate individual needs

Job DescriptionDescription: The Springs Resort & Spa is seeking an experienced and financially driven Director of Food & Beverage to lead all food and beverage operations in Pagosa Springs, Colorado. This leadership role is essential to maintaining the resort's reputation as the #1 hot springs resort in America while elevating the dining experience across all outlets following a significant expansion that introduced new restaurant concepts and service models. The Director of Food & Beverage will oversee all resort dining operations including Wild Finch (full-service restaurant), Barefoot Grill (outdoor grill), 1881 Poolside Provisions, Canteen (poolside bar), The Cafe (breakfast/brunch), poolside walker service across both pool areas, and all banquet, event, and private dining functions. The ideal candidate is a strategic, financially savvy F&B leader with proven experience operating multiple outlets within a hotel or resort environment. This individual must demonstrate a track record of growing revenue, controlling costs, developing high-performing teams, and delivering elevated guest experiences. Candidates with primarily golf course, country club, or casino F&B backgrounds — where food and beverage departments typically operate as loss centers — are not the ideal fit. We are seeking someone who has run F&B as a true profit center within a hotel or resort setting. Essential Duties and Responsibilities F&B Leadership & Strategy • Provide overall leadership, direction, and accountability for all food and beverage operations, reporting to the General Manager and leading a team of outlet managers, chefs, bartenders, servers, and support staff across all resort dining venues., • Develop and execute a strategic vision for the resort's F&B program, with a specific focus on expanding Wild Finch beyond its current dinner-only service to maximize revenue potential and guest utilization., • Drive revenue growth across all outlets while maintaining or improving profitability through menu engineering, pricing strategy, labor optimization, and cost controls., • Accountable for F&B revenue targets, food and beverage cost percentages, labor cost ratios, guest satisfaction scores, and per-guest capture rates across all outlets., • Lead menu development in partnership with culinary leadership, ensuring seasonal innovation, local sourcing alignment, and consistency across all outlets., • Ensure a cohesive dining identity across the resort — from fine dining at Wild Finch to grab-and-go at The Cafe — that reflects the resort's wellness-focused, guest-first brand., • Oversee daily operations of all five F&B outlets plus poolside service, ensuring consistent quality, service standards, and operational readiness from open to close., • Manage the unique operational demands of poolside food and beverage service across both the Original Pools and Wellness Pools, including walker service logistics, inventory management, and guest experience flow., • Ensure all outlets are appropriately staffed, trained, and equipped to deliver the expected guest experience during both peak and off-peak seasons., • Develop and maintain standard operating procedures for each outlet, adapting for seasonal menu changes, staffing fluctuations, and special event overlays., • Lead all banquet, event, and private dining operations, from proposal and menu planning through execution and post-event follow-up., • Partner with sales and marketing teams to develop competitive banquet and event packages that drive group business revenue., • Ensure seamless coordination between F&B, front office, spa, and engineering departments during events., • Develop and manage F&B operating budgets across all outlets, including revenue forecasts, cost of goods, labor budgets, and capital expenditure requests., • Monitor and analyze financial performance weekly and monthly — including food cost, beverage cost, labor percentages, covers, average check, and RevPASH (revenue per available seat hour)., • Implement inventory control systems, purchasing protocols, and waste reduction programs to maintain target cost percentages., • Negotiate vendor contracts, distributor agreements, and service partnerships., • Prepare and present financial reports, variance analyses, and strategic recommendations to the General Manager and ownership., • Recruit, hire, train, and develop F&B leadership and hourly team members across all outlets., • Build a culture of hospitality, accountability, and continuous improvement within the F&B department., • Implement structured training programs for service standards, product knowledge, upselling techniques, and safety protocols., • Conduct regular performance evaluations and provide coaching and mentorship to develop future leaders within the department., • Ensure every F&B touchpoint reflects the resort's identity as a wellness-focused, guest-first destination where dining is part of the overall experience — not separate from it., • Monitor guest feedback, online reviews, and satisfaction data to identify trends and implement service improvements., • Maintain a visible, hands-on presence across all outlets during service periods., • Ensure compliance with all applicable federal, state, and local regulations including Colorado liquor licensing, health department standards, food safety codes, and OSHA requirements., • Maintain all food handler certifications, liquor service permits, and health inspection records., • Minimum 7–10 years of progressive food and beverage leadership experience in a hotel, resort, or comparable multi-outlet hospitality environment., • Proven experience managing multiple F&B outlets simultaneously (restaurants, bars, poolside/casual, banquets)., • Demonstrated financial acumen — proven ability to manage P&L, control food and labor costs, and drive revenue growth in an F&B operation run as a profit center, not a loss leader., • Experience with banquet and event operations, including sales support, menu development, and execution., • Strong working knowledge of food cost management, inventory systems, menu engineering, and beverage program development., • Experience opening, expanding, or repositioning a restaurant concept (relevant to Wild Finch expansion)., • Budget development, forecasting, and financial reporting experience., • Proven team builder with a track record of recruiting, training, and retaining high-performing F&B teams in a competitive labor market., • Strong knowledge of food safety, health codes, and liquor licensing requirements., • Prior Director of F&B or equivalent experience in a resort environment with spa, wellness, or lifestyle positioning., • Experience in a seasonal or mountain resort market., • Culinary degree or formal hospitality management education., • Sommelier certification, Cicerone certification, or advanced beverage program knowledge., • ServSafe Manager certification., • Ability to stand, walk, and move between outlets for extended periods., • Ability to work in both indoor and outdoor environments in varying weather conditions., • Ability to lift up to 50 pounds., • Ability to respond to operational needs outside of standard business hours. Este empleador participa en E-Verify y proporcionará al gobierno federal la información de su Formulario I-9 para confirmar que usted está autorizado para trabajar en los EE.UU.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to add an experienced Call Center Client Account Manager III to support complex business process outsourcing accounts. This role will oversee enterprise and public sector client relationships and service delivery. This is a senior-level position requiring experience in account management of contact center clients. Experience in both contact center operations and client services or account management is preferred. Candidates for this role should be strong public speakers, excellent at building strong professional relationships, display a high degree of ownership, and possess a strong work ethic. This is a full-time position and requires the employee to report to the office and travel up to 20% of their time. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Account Managers are responsible for managing the day-to-day client relationship including strategic planning, change management, process creation and adherence, and service delivery. In this role, you will act as the primary point of contact for the client and the MCI operations and shared services team. Our Enterprise Account Managers are responsible for the following tasks: • Develop a detailed understanding of client products and services, • Process design and implementation, • Client scorecards and business reviews, • Ongoing continuous improvement, • Issue identification and resolution, • Project management of new launches and initiatives, • Program efficiency and financial performance Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Requires 10+ years of experience, • Must have the ability to learn customer service software applications, • Proficient in Microsoft Office Suite products, • Experience managing complex business process, • Effective communication skills, • Problem-solving and analytical ability, • Ability to multi-task in a fast-paced environment, • High school diploma or equivalent, • Minimum 18 years of age, • Lean Six Sigma, Six Sigma, and project management certification are a plus

Job Description Compensation: Pay based on experience; opportunities for advancement available. People Oriented Leaders a Plus! Start asap with a probationary period of 30 days. You will begin as Pet Care Specialist and train into Coach. If you are a good fit, the position could become permanent. Schedule: Full-time or part-time (must be avail at least 30 hours); may include evenings and every other weekend, and holiday. General Summary: The Daycare Coach is responsible for advising Daycare Specialists in canine behavior and how to ensure a safe, enriching, and stress-free environment for playgroups. This role involves performing the duties of a Daycare Specialist while being available to help others develop skills to succeed in understanding managing dog behavior in daycare. This means monitoring dog behavior and human interactions with the dogs, offering advice and hands on support to help the new employee succeed. You are the right person if you have a passion for pets and patience with people. Company Culture YPS Makes Pets Better—Period. We do whatever it takes. We believe in Excellence--Not Perfection. We work in a “Get It Right the Second Time” method. Benefits & Perks Access to professional education (Fear Free, IBPSA, CPR/First Aid). Free daycare or overnight care for pets when you are present, 50% off all services when not present 20% discounts to immediate family Key Responsibilities • Provide guidance on job specific skills, • Inspire employees to achieve objectives, • Encourage communication with staff members, leads, and management., • Reach out to management with challenges any employee faces, • Communicate Team development needs with the Leads, Operations Manager and Owners, • Perform the duties of the Daycare Specialist Qualifications • High school diploma., • Attitude: “Yes, If" not "I Can't". Must be invested in making pets better--period., • Two positive past employer references and must pass a background check., • Dependable, team-oriented, and willing to cross-train in multiple areas. Experience of at least 30 days as a Pet Care Specialist • Physically able to lift and carry 40 lbs., stamina for active, hands-on work., • Ability to use a computer, two-way radio and cleaning tools effectively, • Knowledge of standard US measures for feeding., • Excellent observational, oral and written communication skills. Strong math, sales, and client service skills. • Reliable, self-motivated, and independent worker., • Proven leadership and training abilities; team-oriented with solid decision-making skills., • Excellent organizational, planning, and problem-solving abilities., • Demonstrated flexibility and resilience in dynamic environments. Commitment to professional growth and ongoing training • Ability to recognize and alleviate Fear, Anxiety, and Stress in animals. Must have IBPSA or equivalent completion certificates in Canine Body Language, Dog Handling & Equipment, Teaching Canine Basic Behaviors, Customer Service & Management • Must Have IBPSA Certification in Canine Provider and Canine Specialist (Certifications can be offered once hired). • Experience in dog handling, daycare, boarding, or related fields preferred., • People Oriented Leaders a Plus! Work Environment & Physical Demands • Active role requiring standing, walking, bending, and lifting throughout shifts., • Exposure to pets of various sizes, breeds, and temperaments (Aggressive dogs not allowed at YPS)., • Use of cleaning supplies, kennel tools, and safety equipment., • Loud and dynamic environment requiring focus and rapid task switching Company DescriptionMessages from our staff telling us the things they are most proud of working at Your Pet Space: Genuine caring for pets among their work teams. We are interested in each individual pet. Good communication among all departments at all levels. No hidden agendas among staff or management. The owners back up the staff in the case of a rude or abusive client. Excellent leaders—they feel comfortable working with everyone. Everyone is treated as an individual. Pleasant co-workers who are always willing to help one another. Input is focused on improvement, not criticism. Management is understanding and patient. They take an interest in the staff. We have a personal relationship with our clients. Clients believe in the staff.Messages from our staff telling us the things they are most proud of working at Your Pet Space:\r\n\r\nGenuine caring for pets among their work teams.\r\nWe are interested in each individual pet.\r\nGood communication among all departments at all levels.\r\nNo hidden agendas among staff or management.\r\nThe owners back up the staff in the case of a rude or abusive client.\r\nExcellent leaders—they feel comfortable working with everyone.\r\nEveryone is treated as an individual.\r\nPleasant co-workers who are always willing to help one another.\r\nInput is focused on improvement, not criticism.\r\nManagement is understanding and patient. They take an interest in the staff.\r\nWe have a personal relationship with our clients.\r\nClients believe in the staff.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are hiring an Experienced Client Services Manager to manage client relationships and ensure consistent service delivery within our contact center. You will act as the primary point of contact, oversee SLAs and KPIs, and work with internal teams to resolve issues and drive improvements. The ideal candidate has experience in client services within a BPO, strong communication skills, and the ability to manage multiple accounts while delivering data-driven insights and supporting account growth. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Oversee daily operations of the contact center, ensuring KPIs and SLAs are consistently met., • Lead and mentor supervisors, team leads, and support staff., • Analyze performance data and implement strategies for improvement., • Collaborate with clients to align on goals, expectations, and service delivery., • Manage workforce planning, scheduling, and resource allocation., • Drive employee engagement, retention, and professional development., • Ensure compliance with company policies and client requirements. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Operations, or a related field., • 5+ years of experience in a contact center, with at least 2 years in a management role., • Strong leadership, analytical, and communication skills., • Proficiency in contact center tools, CRM systems, and reporting platforms., • Experience managing multiple teams or campaigns.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. The Call Center Sales Manager oversees all aspects of our call center team. As a sales manager, you will ensure an exceptional customer experience in all customer touchpoints, including phone service and digital communication channels. This involves managing a team of supervisors to help develop efficient operations, promote sales and customer and services. You will work to continuously improve client metrics by providing leadership, direction, and motivation to the workforce. Candidates for this role should be experienced, highly organized, enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support, or back-office experience is preferred. This is a full-time, local, on-site position and requires employees to report to work at one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Operations managers are responsible for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and results program-wide. Operations managers conduct regular business meetings with supervisor to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Operations Managers work closely with the site director and client account managers to ensure adherence to corporate policies and procedures and the health of the account. Key Responsibilities: • Lead a team of 5-10 call center supervisors responsible for inbound and outbound representatives, • Responsible for coaching and developing reports on customer service processes and best practices., • Manage metrics, performance criteria, policies and procedures to improve call center productivity continuously, • Drive a culture of accountability, continuous improvement, and personal excellence, • Directs workforce management activities and sets performance goals and objectives accordingly, • Develop and maintain strategy on ensuring customer satisfaction on all service interaction, • Provide team motivation and development to maximize sales opportunities, • Responsible for the overall performance and productivity of direct reports, • Responsible for weekly payroll review and submission to ensure correct entries, • Responsible for driving the growth of revenue and profit originating from a call center, • Proven ability to meet performance, efficiency, and quality assurance targets, • Monitoring of individual and team results to identify and act on both positive and negative performance, • Communicate key messages effectively to ensure that direct reports are informed of process changes, • Provide regular feedback to supervisors regarding performance wins and areas of opportunity, • Work with other departments in the organization, such as quality assurance, training, IT, and recruiting, • Develop and audit quality assurance strategies to ensure the delivery of world-class service, • Determining work procedures, preparing work schedules, and expediting workflow, • Responsible for hiring, coaching and terminating call center employees, • Be a subject matter expert on your client's business, • Manage remote employees as needed., • Other duties and responsibilities as assigned Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? It's about building relationships and turning the knowledge; you gain in training into customer wins. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support. We provide all new employees with world-class training, so all positive, driven, and confident applicants are encouraged to apply. Ideal candidates for this position are highly motivated, energetic, and dedicated. Required • Must be 18 years of age or older, • High school diploma or equivalent, • Experience with data-entry utilizing a computer, • The ability to read and speak English fluently, • Have a wired, high-speed internet connection (Download speed of 20Mbps+), • Excellent organizational, written, and oral communication skills, • The ability to type swiftly and accurately (20+ words a minute), • Ability to work regularly scheduled shifts within our hours of operation including the training period., • Basic knowledge of Microsoft Office Suite (Excel, PowerPoint, Word, Outlook), • Familiarity with computer and Windows PC applications and the ability to learn new and complex computer system applications, • Highly reliable with the ability to maintain regular attendance and punctuality, • The ability to evaluate, troubleshoot, and follow-up on customer issues, • An aptitude for conflict resolution, problem solving and negotiation, • Must be customer service oriented (empathetic, responsive, patient, and conscientious), • Ability to multi-task, stay focused, and self-manage, • Strong team orientation and customer focus, • The ability to thrive in a fast-paced environment where change and ambiguity are prevalent, • One (1) year of experience in customer service, technical support, inside sales, back-office, chat, or administrative support in a contact center environment, • State or Federal work experience

Job Description As a cornerstone of Las Cruces and Southern New Mexico for over four decades, Families and Youth Innovation Plus has empowered countless youth and families through life-changing resources and opportunities. Our mission is to create a safer and healthier community by focusing on children and families. Join our passionate team and be part of our continuing legacy of positive change! Outpatient Therapist (Jardin de los Niños), Full-Time Salaried/Exempt Make a Difference in Youth & Family Services! The Therapist/Clinician conducts diagnostic mental health assessments and formulates appropriate treatment plans for children, adolescents, maternal and infant mental health and their families based on the family needs and strengths by collaborating with physicians, treatment team members and service providers as necessary to implement patient interventions and achieve treatment goals. This position requires the flexibility to work at two different clinic locations within the community - Las Cruces and Hatch. What You'll Do: • Conduct diagnostic assessments and formulate appropriate treatment plans, • Implement patient interventions based on assessment, patient input and in conjunction with the treatment plan team, • Prepare, organize, and engage in individual and group psychotherapy interventions according to established patient goals and treatment plan, • Monitor all patient and family progress in treatment and outcomes as a result of interventions, • Provide Social Emotional Learning interventions and consultation in the classrooms of Jardin de los Niños as needed, • Provide education and information in the community as needed, • Provide outreach and referral assistance to clients unable to access services in the community, • Collaborate with primary physician, team members and other staff and service providers regarding client care, • Participate in multidisciplinary team meetings in the school setting to facilitate treatment that is sensitive to the varying needs of each client., • Maintain written clinical records and statistical records on individual and group services and prepare written reports, • Prepare comprehensive treatment summaries assessing progress in treatment and barriers to discharge, • Provide 10-15% of interventions in nontraditional settings and during non-traditional hours. (home, community, school, field office, telehealth) (after 5:00pm M-F and Saturday), • License in the State of New Mexico (LISW, LMSW, LPCC, LMHC or LMFT), • Master's level behavioral health intern, psychology intern, pre-licensure; psychology postdoctoral student; provisional or temporary licensure, • Must pass a criminal background check; maintain a current driver's license, • Participate in professional development to obtain needed continuing education credits and professional growth, • Competitive salary, • Compensation and Benefits Compensation is commensurate with experience. Benefits include health, dental, life insurance, short term and long term disability, supplement plans, • 403(b), PTO, and 14 paid holidays, • Opportunity to make real community impact

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Whether you're looking to expand your HR expertise or launch a meaningful career, this is your opportunity to grow with a rapidly expanding organization. We are seeking an experienced Human Resource Business Partner to help drive our people initiatives, deliver outstanding internal HR support, and enhance our HR processes. The ideal candidate is a confident public speaker, personable, creative, dependable, and committed to excellence. Experience in call center operations or client services is highly valued. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive compensation, performance-based bonuses, comprehensive medical, dental, and vision benefits, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address HR-related matters and initiatives, • Align HR strategies with business objectives and recommend improvements, • Promote employee engagement through a proactive, hands-on approach (including remote interactions), • Adapt to a fast-changing work environment influenced by economic and policy shifts, • Drive innovation in HR practices and process improvements, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Comfortable giving and receiving constructive feedback, • Experience in military or government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Looking to grow your HR skill set or launch a rewarding career with a fast-growing team? We’re hiring an experienced Human Resource Business Partner to help lead and execute our people initiatives, deliver exceptional internal HR support, and enhance our HR processes. We’re looking for someone who is a confident public speaker, personable, creative, dependable, and driven. Experience in call center operations or client services is a strong advantage. This is a full-time, on-site position requiring attendance at one of our local office locations. We offer competitive benefits including performance bonuses, comprehensive medical, dental, and vision coverage, paid vacation and holidays, and exciting incentive contests. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? This role will partner with team leaders to implement and execute HR strategies focused on employee training, organizational effectiveness, workforce planning, and employee engagement. In addition, they will own programs that run across a broad spectrum of HR processes. To be successful in this role, you must understand business priorities and translate them into the most value-added work. We are looking for HR professionals with the ability to identify problems and to drive solutions. Key Responsibilities: • Provide general HR support in collaboration with operations teams, • Partner with remote HR teams and the HR Manager to address key HR issues and initiatives, • Align HR strategies with business objectives and recommend improvements, • Foster employee engagement through proactive, hands-on approaches (including remote interactions), • Adapt to a dynamic work environment influenced by economic and policy changes, • Champion innovative HR solutions and continuous process improvement, • Lead employee relations, retention, and recognition programs, • Manage a high-volume workload and multiple priorities effectively, • Demonstrate strong organizational and interpersonal skills Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? Must exhibit good business judgment and acumen by being both confident and flexible in their views. Candidates should possess fun and enthusiastic disposition and be capable of teaching and motivating a wide range of personalities and learning styles. • Minimum 1 year of experience in an HR Business Partner or related HR/operations role, • Some undergraduate-level education, • Excellent interpersonal and communication skills, • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint), • Familiarity with training tools and techniques, • Strong conflict resolution skills (including employee and customer-related issues), • Effective time management, planning, and multitasking abilities, • Strong written and verbal presentation skills, • Ability to thrive in a fast-paced, professional environment, • Skilled in planning, coordination, and adapting to various learning styles, • Ability to provide and receive constructive feedback, • Experience in military, government (local, state, or federal) environments, • Background in contact center operations, • Degree from an accredited two- or four-year college or university, • SHRM-SCP or equivalent HR certification

Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environmentQualities We Value, • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not requiredQualifications, • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North AmericaResponsibilities, • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Excellent opportunity to join a leading, national credit card processing company that has over a decade of industry experience. Slice Merchant Services offers innovative payment processing solutions to merchants. Slice has put together a comprehensive package of products and services. Slice delivers a consultative approach on the best platforms and equipment most suitable for each merchant. Slice Merchant Services is seeking driven, ambitious outside sales professionals to join our most aggressive and lucrative Sales Representative Program ever offered. Demonstrate your passion and sales skills by offering businesses in your local community substantial savings and upgraded state-of-the-art equipment. Get Paid while you learn an exciting new business in merchant services sales, weekly commissions and monthly bonuses; Our top performers make well over a 6-figure income. To ensure your success, you will have a dedicated sales manager & support team, continued results-driven training, WHAT THE COMPENSATION PACKAGE OFFERS: • UNCAPPED EARNING POTENTIAL, • AGGRESSIVE COMMISSIONS, • LARGE DAILY/WEEKLY/MONTHLY BONUSES, • RESIDUALS, • VARIOUS SELF-SOURCE BONUSES, • IN-DEPTH ONGOING TRAINING WITH EXCELLENT SALES MANAGEMENT, • PRE-SET COMPANY APPOINTMENTS (TRUE TRIPLE CONFIRMED LEADS), • PROVEN SALES PROCESSES THAT ARE RESULTS DRIVEN, • FULL SUITE OF PROFESSIONALLY BRANDED MARKETING MATERIALS & PRESENTATION TOOLS, • ANYTIME LIVE MANAGER ASSISTANCE, • ONLINE TRAINING & DOCUMENTS LIBRARY, • At least 2 years of business-to-business (B2B) sales experience preferred, • Excellent verbal, written, interpersonal, relationship building and presentation skills, • Strong work ethic with a drive to succeed, • Ability to self-source your own leads through a combination of cold calling and networking, • Cold calling sales ability, with assertive, positive, persistent style, • Bilingual, • Motivated self-starter with effective time management skills As an Outside Sales representative with Slice Merchant Services, you will present our most popular and cutting-edge Dual Pricing Program to merchants offering them a revolutionary way to accept credit/debit cards. This program offers merchants to eliminate their current credit/debit card processing fees once and for all. This provides substantial savings for the merchant and makes it easy for you to make sales daily and reach your goals. • Develop strong business relationships with business owners, by cold calling small to medium-sized businesses, • Collaborate with your Sales Manager to prepare and present competitive sales proposals This is a 1099 commision-only role APPLY NOW!

As a Tax & Compliance Manager, you will be an integral part of the finance department supporting compliance and tax strategy initiatives. Our client, a leading organization in the industry sector, is seeking a dedicated and detail-oriented Tax & Compliance Manager to join their team. Build, implemen

We are a fast-growing restaurant technology platform focused on supporting food businesses across North America. With a strong presence in multiple markets, the company provides digital solutions that help restaurants streamline operations, improve efficiency, and drive revenue growth. Our platform is designed to empower restaurant owners with modern tools and data insights, enabling them to better serve their customers and scale their businesses in an increasingly competitive landscape. The Sales Manager will be responsible for driving adoption of the companys restaurant technology solutions among local and regional restaurant partners. This role focuses on prospecting, relationship building, managing the full sales cycle, and closing new business opportunities. By understanding each clients unique operational needs, you will deliver tailored solutions that support long-term business success. • Develop a strong understanding of the competitive landscape and effectively position the companys technology solutions, • Identify, research, and qualify prospective restaurant partners, • Execute outbound prospecting through cold visits, calls, emails, and marketing campaigns, • Conduct product demos and present customized solutions based on client needs, • Own the full sales cycle from initial outreach to closing, • Achieve and exceed KPIs, including outreach targets and new partner acquisition goals, • Track and manage sales activities using CRM tools, • Collaborate with internal teams to ensure a smooth onboarding and implementation process, • Strong written and verbal communication skills, • Proven ability to collaborate and work in a team environment, • Demonstrated sales and upselling capabilities, • Adaptability in a fast-paced, evolving environment, • Ability to quickly learn and become proficient with new technologies, • Experience with CRM and sales tools (e.g., Salesforce, LinkedIn Sales Navigator, Google Workspace) is a plus, • Bachelors degree in business or a related field preferred, • 1+ year of relevant experience preferred, • Bilingual in English and Chinese is a strong plus, • Competitive base salary + commission structure, • Comprehensive health benefits (medical, dental, vision), • 401(k) plan, • Company-paid disability and life insurance, • Paid holidays and flexible PTO, • Paid parental leave, • Employee wellness and assistance programs, • Monthly stipend

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer Experience (CX), Business Process Outsourcing (BPO), Account Manager, Manager, Call Center, Customer Exp

Call Center Client Account Manager II. Looking to add an experienced Call Center Client Account Manager II to support complex business process outsourcing accounts. Representatives make a difference to customers and the company, providing over-the-phone customer service, sales, and technical support

MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries.We deliver Customer Experience (CX), Business Process Outsourcing (BPO), Account Manager, Manager, Call Center, Technical Su

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. Our Employee Development team is hiring experienced Customer Service Supervisors to support a variety of commercial and public sector clients. In this role, you’ll lead a team of inbound customer service agents, providing coaching, support, and performance management to ensure team success and client satisfaction. This is a full-time, on-site position. Candidates must be local and able to report to one of our physical contact center locations. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities WHAT DOES SOMEONE IN THIS ROLE DO? Supervisors are responsible for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is responsible for ensuring call quality from start to finish, and pro-actively seeks ways to improve the internal processes and sales results program wide. Customer Service Supervisor II conduct regular business meetings with representatives to complete performance reviews and coaching to ensure maximum quality and production of direct reports. Customer Service Sales Supervisor I work closely with the Operations Manager, ensuring the overall adherence to corporate policies and procedures Key Responsibilities: • Supervise and support a team of 15–25 front-line agents handling inbound calls., • Coach team members on customer service best practices and performance improvement., • Monitor KPIs and drive productivity, quality, and customer satisfaction., • Conduct regular performance reviews and provide actionable feedback., • Collaborate with internal teams including QA, Training, IT, and Recruiting., • Manage scheduling, payroll submissions, and workforce planning., • Support hiring, onboarding, and disciplinary actions as needed., • Serve as a subject matter expert on client-specific processes and expectations. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? The ideal candidate would share and understand the high-growth objectives of the company. This position requires an advanced degree of leadership, creative thinking, and dedication to people. The ability to professionally represent the organization internally and client-facing is a must. The right candidate will exhibit good business judgment and acumen and be comfortable collaborating with other departments and locations throughout the organization. REQUIRED QUALIFICATIONS • Minimum of 3 years of call center experience or 1 year in a supervisory role., • Associate’s degree or equivalent combination of education and experience., • Strong communication, leadership, and interpersonal skills., • Proficiency in Microsoft Office (Outlook, Excel, Word, PowerPoint)., • Experience with call center tools and performance metrics (KPIs, SLAs)., • Ability to manage conflict, prioritize tasks, and thrive in a fast-paced environment., • Experience in military, local, state, or federal government environments., • Degree from an accredited two- or four-year college or university., • Experience managing both remote and on-site teams.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. We are seeking a strategic and results-oriented Contact Center Manager to oversee the daily operations of our BPO contact center. This leadership role is responsible for ensuring service excellence, operational efficiency, and client satisfaction across multiple campaigns. If you’re a strong leader with a passion for people and performance, we’d love to hear from you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Manage overall contact center operations, including staffing, performance, and service delivery., • Lead and mentor team leaders, supervisors, and support staff to achieve KPIs and SLAs., • Collaborate with clients to understand business needs and ensure alignment with service goals., • Analyze operational data and implement strategies to improve efficiency and customer satisfaction., • Drive continuous improvement initiatives across training, quality, and workforce management., • Ensure compliance with company policies, client requirements, and regulatory standards., • Prepare and present performance reports to senior leadership and clients. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Operations, or a related field (preferred)., • 3+ years of experience in a contact center leadership role, preferably in a BPO environment., • Proven ability to manage large teams and complex operations., • Strong understanding of contact center metrics, tools, and technologies., • Excellent leadership, communication, and problem-solving skills., • Experience working with international clients is a plus.

Job Description Overview MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e-commerce, and financial services. Our contact centers are powered by both on-site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs. At MCI we are committed to fostering an environment where professionals can build meaningful careers, access continuous learning and development opportunities and contribute to the success of a globally expanding, industry-leading organization. . We are looking for a client-focused and relationship-driven Client Services Manager to serve as the primary liaison between our BPO contact center and our clients. You will be responsible for managing client expectations, ensuring service delivery, and driving account growth. If you excel at building partnerships and delivering results, this role is for you. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. Responsibilities Key Responsibilities: • Serve as the main point of contact for assigned client accounts., • Ensure service delivery aligns with client expectations, SLAs, and KPIs., • Conduct regular business reviews and performance presentations with clients., • Collaborate with operations, QA, and training teams to resolve issues and implement improvements., • Identify opportunities for account growth and upselling additional services., • Manage client onboarding, transitions, and change requests., • Monitor client satisfaction and proactively address concerns. Qualifications WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive, and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the below qualities: • Bachelor’s degree in Business, Communications, or a related field (preferred)., • 3+ years of experience in client services or account management in a BPO or contact center., • Strong relationship management and communication skills., • Ability to analyze data and present insights to clients., • Experience managing multiple client accounts simultaneously., • Familiarity with CRM tools and reporting platforms.

Incredible Culture and Long Term Growth! This Jobot Job is hosted by: Kellie Hatcher Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $135,000 - $150,000 per year A bit about us: Our client, a leading self-performing general contractor, is seeking a skilled Project Manager to lead wastewater infrastructure projects in the Southwest. Known for their deep expertise in excavation, underground utilities, and concrete work, they prioritize safety, quality, and long-term team development. This is a strong opportunity to join a stable, growth-oriented company delivering essential infrastructure to local communities. Why join us? You get to choose your path for success with direct access to leadership and executives. Our package also includes: • Competitive compensation and per diem, • Employee Ownership - take part in the success you help build, • Growth-minded and people-first culture, • 401k with match, • Vehicle or allowance & gas card, • Excellent medical, dental, vision, benefits and more Job Details This is a 1.5-year flagship project with a respected and successful general contractor building water infrastructure. Once complete, you'll have the opportunity to transition into your choice of regional offices (AZ, TX, or UT), working on local projects while continuing to grow your career with long-term stability. Responsibilities: • Manage all phases of wastewater construction projects, including planning, scheduling, budgeting, and execution., • Coordinate directly with field teams, superintendents, subcontractors, vendors, and clients., • Monitor project schedules, cost control, and ensure compliance with safety and quality standards., • 10+ years of experience as a Project Manager overseeing self-performed water infrastructure construction., • Strong communication and planning skills, • Proficiency in construction management software, • Willingness to temporarily relocate or live near southern New Mexico. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

Job DescriptionRemote Insurance Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environmentQualities We Value, • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not requiredQualifications, • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North AmericaResponsibilities, • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Description Outpatient Clinical Supervisor in the Anthony Area Families & Youth Innovations Plus (FYI+) Position: Full-Time MA/MS + License Salary: $70,000 - $84,700 (3 levels based on experience and education) FLSA Status: Salaried/Exempt Reports To: Clinical Manager and/or Clinical Director Department: Outpatient Services Location: Anthony, New Mexico Job SummaryThe Clinical Supervisor's main responsibility is to provide consistent clinical individual and group supervision to staff and interns. The clinical supervisor is responsible for ensuring some program management functions such as reviewing and approving all client documentation, ensuring compliance for billable hours of their assigned staff, ensuring staff development. What you'll Do: • Maintain a caseload and provision of therapy and related services appropriate to each client. Client record documentation shall be timely, accurate and maintained according to agency and contract standards. Average client contract hours or billable hours per week will be approximately up to 10 hours. This numbe may be adjusted depending on the number of employees supervised, • Conduct individual and group supervision with staff on a regular basis and live supervision as needed, • Clinical supervisors will supervise a maximum of 8 supervisees. (no more than 3 of these will be interns in a calendar year)., • Ensure timely review and approval of all Streamline documentation for assigned staff (Comprehensive assessments, DAP notes, Treatment Plans and Updates, Safety Plans etc.), • Create staff retention and development plans with assigned staff, • Supervise 2nd Year Master level Interns referred from various clinical programs that include counseling, social work, marriage and family therapy programs., • Responsible for disseminating agency wide communication to program staff, • Provide clinical supervision to licensed master level clinicians working toward independent licensure as needed., • Develop and maintain communication and appropriate working relationships with staff, Administration, • Act as a liaison and program spokesperson to the community when necessary or appropriate, • Develop and maintain coordination and linkages with other agencies, service organizations (CYFD JPPO/PSD), managed care entities, and CYFD, others as needed or appropriate, • Participate in the development of networking meetings, public presentation, media announcements, an interagency trainings and staffing with agencies to include schools, CYFD Juvenile Justice Division and Protective Services Division, • Must be independently licensed in the State of New Mexico (LISW, LPCC, LMFT, or Licensed Psychiatrist or Psychologist), • Counseling(Bachelor's degree) or Psychology(Bachelor's degree), • Ability to multi-task, prioritize and work under pressure without losing sight of objectives, • Personable, models respect when interacting with others, • Ability to team build, coach staff and assist in professional development, • Ability to implement and adhere to agency wide values, DEI practices and global strategies

Job DescriptionSalary: Families & Youth Innovations Plus (FYI+) Position: Full -Time; Hourly/Non-Exempt Hourly Rate: $17.98 - $21.76 hourly (3 levels based on experience and education) Reports To: Target Case Management Program Supervisor Department: Case Management Program Job Summary The Success Coach (Case Manager) for Targeted Case Management (TCM) will provide specialized case management services to individual client needs. They also create programs to benefit clients and educate clients on available community resources. Success coaching ensures that clients receive services in a timely, appropriate, efficient and coordinated fashion. This position requires that in-person support and/or service delivery be provided by the employee in various settings approved by organizational leadership to include, but not limited to: homes, schools, outdoor settings, courtrooms, offices, shared spaces, street outreach locations, etc. These environments are often inclusive of higher levels of noise and other factors that may present a heightened level of stimuli and safety awareness. When providing or participating in leadership-approved on-line activities, being on-camera and actively engaged are also expected and required as part of this work. What You'll Do: • Coordinate services between providers and participants, • Provide case management services and skill-building services to youth in the program, • Provide housing case management services, • Maintain individual case records on participants receiving services, • Provide specialized case management services to individual participant needs, • Educate participants on available community resources and services, • Create programs and services to benefit clients and the community, • Attend community meetings relevant to program and clients, • Administer and facilitate the completion of appropriate intake forms, assessments, intake packet, and service plans, • Conduct field visits, attend meetings and be available to deliver services during traditional and non-traditional hours (when needed) in educational institutions, places of employment, FYI's main office, JPPO offices, detention facilities or any other setting that enables and promotes, the consistent and structured delivery of case management services, • Organize and facilitate life skills in both individual and group settings, • Required to participate and interact in youth activities (for example: camping, sport activities, overnight youth conferences, etc.), which may involve occasional overnight activities and trips, • Must pass a CYFD Criminal Records Check, • Must maintain a full certification of the following trainings; CPR/First Aid and CPI What You Need: • Bachelor's degree in Social Work, Family and Consumer Sciences, Criminal Justice, Psychology, Sociology, or Criminology from an accredited College or University., • Four (2) years' experience working with at risk youth or children in an educational, behavioral health, or similar setting., • Excellent communication skills, both written and verbal, • Exhibit skills in comprehending, interpreting, and completing delegated tasks efficiently

Job Description Are you a dedicated and motivated personal trainer looking to make a significant impact on individuals' lives? We are actively seeking exceptional trainers to join our team and deliver personalized fitness experiences in the comfort of our clients' homes. Join us and be a part of a dynamic community that values your expertise, provides flexibility, and supports your professional growth. Join Our Team of Elite In-Home Personal Trainers – Empower Lives Through Fitness! Are you a certified personal trainer passionate about making a real impact? At Svetness, we bring clients to you—so you can focus on what you do best: helping people achieve their fitness goals. Why Train with Svetness? ✅ Flexible Scheduling – Set your own hours and choose the clients you want to work with. ✅ No Non-Compete – Train where and when you want; your career, your choice. ✅ Competitive Pay – Earn $35 to $45 per hour based on experience and client retention. ✅ Bonuses & Rewards – Get retention bonuses, plus client and trainer referral incentives. ✅ Liability Insurance – You're covered under our General Liability policy for peace of mind. ✅ Dedicated Support Team – Our concierge team handles scheduling and client requests so you can focus on training. ✅ Ongoing Education – Access free webinars, resources, and manager support to enhance your expertise. ✅ Exclusive Discounts – Enjoy 30% off fitness equipment, plus perks on meal prep, supplements, and more. ✅ No Sales Required – We provide a steady stream of clients—no need for marketing. ✅ Svetness App – Manage scheduling, track progress, and log sessions seamlessly. What You'll Do As a Certified Personal Trainer, you'll provide personalized, one-on-one and couples' fitness coaching in clients' homes, apartment gyms, or outdoor locations. 🔹 Design tailored workout programs based on client goals and assessments 🔹 Demonstrate exercises and ensure proper form, adjusting as needed 🔹 Track progress using the Svetness Fitness App, including session notes and reassessments 🔹 Maintain consistency with client appointments and scheduling 🔹 Travel to client locations (up to 45 minutes commute) What We're Looking For ✔ Certified Personal Trainer – Accredited by NCCA, DEAC, or NBFE ✔ CPR/AED Certified – Up-to-date certification required ✔ Experience – 1-3 years of personal training experience preferred ✔ Strong Communication Skills – Verbal, written, and technical ✔ Basic Nutrition Knowledge – Ability to guide clients on healthy habits ✔ Fitness Expertise – Comfortable with various training methods and equipment ✔ Physical Capability – Able to lift/push/pull up to 50 lbs. ✔ Personal Training Equipment – Ability to bring basic training tools as needed ✔ Reliable Transportation – Must be able to travel to client locations We take pride in our commitment to building an environment that embraces individuals from different genders, backgrounds, and ethnicities. Our organization values diversity and encourages candidates of all gender identities, backgrounds, and ethnicities to apply. We believe in creating an inclusive space where every individual feels welcome, respected, and valued. Join us in our mission to foster a workplace that celebrates the unique perspectives and experiences of our diverse team.

Job Description Success Coach (Case Manager) for Targeted Case Management (TCM) Families & Youth Innovations Plus (FYI+) Position: Full -Time; Hourly/Non-Exempt Salary: $17.98 - $21.76 hourly (3 levels based on experience and education) Reports To: Miriam Gutierrez, Target Case Management Program Supervisor Department: Case Management Program Job Summary The Success Coach (Case Manager) for Targeted Case Management (TCM) will provide specialized case management services to individual client needs. They also create programs to benefit clients and educate clients on available community resources. Success coaching ensures that clients receive services in a timely, appropriate, efficient and coordinated fashion. This position requires that in-person support and/or service delivery be provided by the employee in various settings approved by organizational leadership to include, but not limited to: homes, schools, outdoor settings, courtrooms, offices, shared spaces, street outreach locations, etc. These environments are often inclusive of higher levels of noise and other factors that may present a heightened level of stimuli and safety awareness. When providing or participating in leadership-approved on-line activities, being on-camera and actively engaged are also expected and required as part of this work. What You'll Do: • Coordinate services between providers and participants, • Provide case management services and skill-building services to youth in the program, • Provide housing case management services, • Maintain individual case records on participants receiving services, • Provide specialized case management services to individual participant needs, • Educate participants on available community resources and services, • Create programs and services to benefit clients and the community, • Attend community meetings relevant to program and clients, • Administer and facilitate the completion of appropriate intake forms, assessments, intake packet, and service plans, • Conduct field visits, attend meetings and be available to deliver services during traditional and non-traditional hours (when needed) in educational institutions, places of employment, FYI's main office, JPPO offices, detention facilities or any other setting that enables and promotes, the consistent and structured delivery of case management services, • Organize and facilitate life skills in both individual and group settings, • Must pass a CYFD Criminal Records Check, • Bachelor's degree in Social Work, Family and Consumer Sciences, Criminal Justice, Psychology, Sociology, or Criminology from an accredited College or University., • Four (2) years' experience working with at risk youth or children in an educational, behavioral health, or similar setting., • Excellent communication skills, both written and verbal, • Exhibit skills in comprehending, interpreting, and completing delegated tasks efficientlyCompensation & Benefits:, • Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities., • Benefits Compensation include health, dental, life insurance, short term and long term disability, supplement plans, • 403(b), PTO, and 14 paid holidays

Job Description Family Outreach Services Success Coach Families and Youth Innovations Plus (FYI+) Position: Full-Time; Hourly/Non-Exempt Hourly Rate: $17.98 - $21.76 (3 levels based on experience and education) Reports to: Family Outreach Program Supervisor Department: Family Outreach Services Job Summary The Family Outreach Services Success Coach role ensures timely response and acceptance of referrals from New Mexico Statewide Central Intake (SCI). The Success Coach serves families who are reported and screened out for investigation for child abuse and neglect. The emphasis of case management is on assessing and addressing the family needs to better support any future prevention of child abuse and neglect. Competencies: • Information Management, • Acting with Empathy and Compassion, • Client Focus, • Emotional Intelligence, • Planning and Organizing, • Provide clients with supportive services, • Coordinate services between providers and clients, • Interpret agency services to clients and community, • Provide case management services and skill-building services to parent/guardian in the program, • Maintain individual case records on clients receiving services, • Provide specialized case management services to individual client needs, • Educate clients on available community resources and services, • Create programs and services to benefit clients and the community, • Bachelor's degree in social work or related human service fields., • At least 1 year of internship or post graduation experience OR two years of combined experience working with communities on health or social service related matters, case manager experience, • Excellent communication skills, both written and verbal, • Competitive salary commensurate with experience, comprehensive benefits package, professional development opportunities., • Benefits Compensation include health, dental, life insurance, short term and long term disability, supplement plans, • 403(b), PTO, and 14 paid holidays

Job Description???? Project Manager – Eastern New Mexico Region ???? Las Cruces | ???? Full-Time Are you a hands-on leader who thrives on building teams, managing operations, and making a visible impact across communities? Join Tresco as a Project Manager and take the lead in shaping essential custodial and grounds services across Southeastern New Mexico. ???? Your Mission As Project Manager, you’ll oversee the day-to-day operations of custodial and grounds maintenance contracts across Carlsbad, Artesia, Roswell, and Hobbs. You’ll ensure services are delivered with excellence—on time, on budget, and in full compliance with contract requirements and regulatory standards. This is more than a management role—it’s an opportunity to lead teams, build partnerships, and elevate service quality across an entire region. ???? What You’ll Do Leadership & Team Development • Supervise, mentor, and evaluate staff to build high-performing, motivated teams, • Foster a culture of accountability, growth, and teamwork, • Oversee custodial and grounds services including mowing, landscaping, and facility maintenance, • Manage schedules, staffing plans, and service delivery to meet contract expectations, • Build strong relationships with customers, subcontractors, and community partners, • Lead weekly client meetings to ensure satisfaction and address needs proactively, • Ensure adherence to OSHA, federal, state, and local regulations, • Maintain high standards of safety, service quality, and operational efficiency, • Bachelor’s degree in a related field, • 3+ years managing custodial/grounds operations (including budgeting and scheduling), • 3+ years in a supervisory or leadership role, • Valid Driver’s License (travel required across the region), • Ability to pass required background checks, including:, • General background screening, • OIG/CMMS exclusions check, • Driving record (MVR), • Federal security clearance processes, • NM Department of Health fingerprinting???? Skills That Set You Apart, • Strong leadership and communication skills, • Ability to manage multiple priorities in a fast-paced environment, • Proficiency in Microsoft Word and Excel, • Skilled in problem-solving, conflict resolution, and critical thinking, • Commitment to diversity, inclusion, and community engagement???? Why Join Tresco?, • Make a meaningful impact in communities across Eastern New Mexico, • Lead dynamic teams and develop future leaders, • Work in a mission-driven organization that values professionalism, safety, and growth ???? Ready to lead with purpose? Apply today and help Tresco deliver excellence across New Mexico.

Job DescriptionSalary: Outpatient Clinical Supervisor Families & Youth Innovations Plus (FYI+) Position: Full-Time MA/MS + License Salary: $74,000 - $89,540 (3 levels based on experience and education) FLSA Status: Salaried/Exempt Reports To: Clinical Manager Department: Outpatient Services Job Summary The Outpatient Clinical Supervisor's main responsibility is to provide consistent clinical individual and group supervision to staff and interns. The clinical supervisor is responsible for ensuring some program management functions such as reviewing and approving all client documentation, ensuring compliance for billable hours of their assigned staff, and ensuring staff development. The Outpatient clinical supervisor is also responsible for the personnel needs of their supervises such as but not limited to time off approval, assessment and evaluation and other supervisory tasks as needed. What You'll Do: • Ensure timely review and approval of all EMR-Bear documentation for assigned staff (Comprehensive assessments, DAP notes, Treatment Plans and Updates, Safety Plans etc.), • Supervise 2nd Year Master level Interns referred from various clinical programs that include counseling, social work, marriage and family therapy programs., • Provide clinical supervision to licensed master level clinicians working toward independent licensure as needed., • Develop and maintain communication and appropriate working relationships with staff and Administration., • Act as a liaison and program spokesperson to the community when necessary or appropriate, • Develop and maintain coordination and linkages with other agencies, service organizations (CYFD JPPO/PSD), managed care entities, and CYFD, others as needed or appropriate, • Participate in the development of networking meetings, public presentations, media announcements,inter-agency trainings and staffing with agencies to include schools, CYFD Juvenile Justice Division and Protective Services Division, • Participate in program meetings and related committees as needed or appropriate, • Maintain a caseload and provision of therapy and related services appropriate to each client. Client record documentation shall be timely, accurate and maintained according to agency and contract standards. Average client contract hours or billable hours per week will be approximately up to 10 hours. This number may be adjusted depending on the number of employees supervised, • Participate in agency wide on call system as a provider of on call supports or a support person to new clinical personnel, • Provide agency wide crisis intervention as needed or requested What You Need: • Master's Degree in Psychology, Social Work, Marriage and Family and Therapy, • Licensed Alcohol Drug Abuse Counselor "LADAC (Postgraduate certificate / diploma)", • Must be independently licensed in the State of New Mexico (LISW, LPCC, LMFT, or Licensed Psychiatrist or Psychologist).