Middletown
Job Description SHIFT LEADER The Shift Leader is responsible for the overall direction, coordination, and evaluation of a Blend Smoothie & Salad Bar location. The Shift Leader complies with Company policies and applicable laws. Responsibilities include interviewing and training employees; Responsible for opening and closing the store. Must have open availability, 1-2 years of food experience, excellent customer service experience and a strong interest in the health food industry. $16 hr. + tips (average tips $3,900 year) Responsibilities and Duties • MUST HAVE OPEN AVAILABILITY, • MUST HAVE 1-2 YEARS FOOD EXPERIENCE, • MUST HAVE EXCELLENT CUSTOMER SERVICE EXPERIENCE, • MUST BE ABLE TO LIFT 50 POUNDS OR MORE, • Check products to ensure consistency, quality and flavor are at Blend’s standards., • Investigate and resolve complaints regarding food quality, service, and accommodations., • Schedule and receive food and beverage deliveries, checking delivery contents to verify product quality and quantity., • Monitor food preparation methods, portion sizes, and garnishing and presentation of food to ensure that food is prepared and presented up to Company standards., • Monitor budgets and review financial transactions to ensure that expenditures are authorized and budgeted., • Monitor compliance with health and fire regulations regarding food preparation and serving and building maintenance in lodging and dining facilities., • Establish and evaluate standards for personnel performance and customer service., • Review work procedures and operational problems to determine ways to improve service, performance, or safety., • Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary., • Maintain food and equipment inventories and keep inventory records., • Organize and direct worker training programs, resolve personnel problems, hire new staff and evaluate employee performance., • Order and purchase equipment and supplies., • Review and analyze the number, type, and cost of items sold to determine which items may be unpopular or less profitable., • Assess staffing needs, and recruit staff using Company methods., • Arrange for equipment maintenance and repairs., • Utilize point of sale cash register. Count money and make safe deposits., • Customer Service - Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction., • Administration and Management - Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources., • Supply Chain - Knowledge of raw materials, supply processes, quality control, costs, and other techniques for maximizing the effective supply and distribution of goods., • Personnel and Human Resources - Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems., • Sales and Marketing - Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems., • Communication - Speaking to others to convey information effectively., • Active Listening - Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate., • Critical Thinking - Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches for both current and future problem-solving and decision-making. Considering the relative costs and benefits of potential actions to choose the most appropriate one., • Monitoring - Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action., • Equipment Maintenance - Performing routine maintenance on equipment and determining when and what kind of maintenance is needed., • Operation, Monitoring and Control - Controlling operations of equipment and systems. Monitoring equipment to ensure proper operation. Company Growth - There is tremendous growth potential within the Company. Job Types: Full-time, Part-time Salary: $16.00 per hour + tips Benefits: • Employee discount, • 8-hour shift, • Day shift, • Evening shift, • Monday to Friday