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  • BDC Representative
    BDC Representative
    29 days ago
    $45000 yearly
    Full-time
    Elmhurst, Queens

    This is your chance to be part of a thriving business where your skills will be rewarded, your ambitions supported, and your potential unleashed. If you have a passion for cars, enjoy building relationships, and thrive in a competitive setting, we want to hear from you! Our car dealership, located in the heart of Queens Blvd, NY & is seeking a motivated and customer-focused BDC Representative to join our growing Business Development Center team. This role is a critical entry point in the customer journey, responsible for managing inbound and outbound customer communications, setting appointments, and supporting sales volume and service through consistent, professional follow-up. The ideal candidate is energetic, articulate, process-driven, and comfortable communicating via phone, email, text, and digital platforms while delivering a premium customer experience consistent with our brand. Responsibilities: • Handle all inbound phone calls, internet inquiries, and digital leads promptly and professionally., • Respond to internet leads through the CRM in accordance with dealership response-time standards., • Engage prospective customers via phone, email, and text to identify needs and schedule showroom and service appointments., • Maintain a positive, professional demeanor and represent the Novo Motors with confidence and integrity., • Effectively set, confirm, and reschedule sales and service appointments to support showroom traffic, sales volume and service., • Conduct outbound follow-up calls to unsold leads, orphan customers, repairs and prior inquiries per BDC processes., • Ensure all customer interactions, notes, and outcomes are accurately documented in the CRM., • Verify lead source and lead type accuracy within the CRM for reporting and performance tracking., • Meet or exceed daily and monthly outbound call, appointment, and contact goals., • Maintain consistent follow-up on all assigned leads to maximize conversion opportunities., • Work closely with the Sales Team, Sales Managers, Service Manager's to ensure smooth handoff of appointments., • Communicate appointment details clearly to the sales and service teams to ensure a seamless customer experience., • Participate in training, coaching, and process improvement initiatives to continuously improve performance Qualifications: • Prior experience in customer service, call center, BDC, or dealership environment preferred., • Strong phone presence with excellent verbal and written communication skills., • Comfortable handling high call volumes and digital communications., • Organized, detail-oriented, and able to manage multiple leads simultaneously., • Ability to work both independently and as part of a team., • Professional appearance and positive attitude., • Bilingual (English/Spanish) is a plus. Benefits: • Competitive base salary plus uncapped commission opportunities., • Comprehensive training and mentorship to help you succeed., • A supportive and energetic team atmosphere. Ability to Commute: • Elmhurst, NY 11373 (Required) Work Location: • In person Job Type: Full-time Pay: From $45,000.00 per year Experience: • Business Development Center: 1 year (Preferred), • Automotive Dealership: 1 year (Preferred) Language: • Spanish (Preferred), • English (Required) Ability to Commute: • Elmhurst, NY (Required) Work Location: In person

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  • AUTOMATIVE MECHANIC
    AUTOMATIVE MECHANIC
    2 months ago
    Full-time
    East Flatbush, Brooklyn

    Job Summary Join our dynamic team as an Automotive Mechanic, where your expertise will drive vehicle performance and customer satisfaction to new heights! In this energetic role, you will diagnose, repair, and maintain a wide variety of vehicles, ensuring they operate safely and efficiently. Your mechanical skills and automotive knowledge will be essential in delivering top-tier service that keeps our customers confidently on the road. Whether working on gasoline engines, diesel powertrains, or advanced electrical systems, you'll play a vital part in keeping vehicles in prime condition. This paid position offers a rewarding opportunity to develop your skills in a fast-paced, team-oriented environment dedicated to excellence. Duties Perform comprehensive diagnostics using automotive electrical systems and schematics to identify issues accurately and efficiently. Conduct repairs on engines, transmissions, suspensions, brakes, shocks & struts, and steering components to restore optimal vehicle performance. Carry out routine maintenance tasks such as oil changes, tire rotations, wheel alignments, and tire service to ensure vehicle longevity. Repair and replace air brake systems, ADAS (Advanced Driver Assistance Systems), and other electronic components with precision. Utilize hand tools and power tools to disassemble, repair, and reassemble vehicle parts while adhering to safety standards. Interpret technical manuals and schematics for complex repairs involving diesel engines, powertrain components, and automotive electrical systems. Provide excellent customer service by explaining repairs clearly and ensuring customer satisfaction throughout the service process. Skills Proven dealership experience with a strong background in automotive diagnostics and repair. Extensive knowledge of ADAS technology, air brake systems, and diesel engine repair techniques. Skilled in reading schematics and technical manuals for accurate troubleshooting. Mechanical expertise across vehicle maintenance including transmissions, alignments, suspension systems, and auto body repair. Proficient with hand tools, power tools, welding equipment, and automotive electrical systems. Ability to perform oil changes efficiently while maintaining high standards of safety and quality. Experience working with GM vehicles or similar makes is a plus; familiarity with auto estimating software is advantageous. Strong customer service skills combined with excellent communication abilities to explain technical issues clearly. Embark on a career where your mechanical talent fuels success! We’re looking for motivated professionals eager to grow their skills while delivering exceptional automotive service every day. Join us in creating safer roads through expert vehicle maintenance—your expertise makes all the difference! Pay: $22.00 - $30.00 per hour Work Location: In person

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