Service Manager - Construction Equipment
17 days ago
Albany
Job Description Service Manager - Construction Equipment Location: Albany, NY Company: Contractors Sales Company Experience Required: 10+ years in heavy equipment service operations Company Overview Contractors Sales Company is a well-established heavy construction equipment dealership with over 100 years of service to the industry. We represent leading equipment manufacturers like Link-Belt, Hitachi, Sandvik, Anaconda and Rammer and support a diverse customer base across construction, quarry, and material handling sectors. Our reputation is built on quality equipment, superior product support and long-term customer relationships. Position Summary The Service Manager is responsible for leading and optimizing all service department operations across the organization. This individual will drive profitability, efficiency, technician productivity, and customer satisfaction while maintaining the highest standards of safety and quality. The role requires a seasoned leader with deep technical knowledge and proven experience managing service teams in a construction equipment dealership environment. Key Responsibilities Operational Leadership • Oversee daily operations of the service department, including shop and field service, • Drive service efficiency, technician utilization, and billable labor performance, • Establish and monitor KPIs (labor recovery, efficiency, turnaround time, rework rates), • Manage service department P&L, including labor sales, margins, and expenses, • Develop and execute strategies to grow service revenue and improve profitability, • Control costs related to labor, overtime, tooling, and warranty, • Lead, mentor, and develop service advisor and technicians, • Train, and retain top technical talent, • Implement performance management systems and accountability standards, • Maintain strong relationships with customers, • Ensure high levels of customer satisfaction and responsiveness, • Resolve escalated service issues quickly and professionally, • Ensure quality of repairs meets OEM and company standards, • Support diagnostics and troubleshooting on complex technical issues, • Oversee warranty processes, including compliance and recovery, • Enforce all safety policies and OSHA compliance standards, • Maintain a clean, organized, and safe shop environment, • Ensure technicians are trained in safety procedures and equipment operation, • Monitor environmental and regulatory compliance, • Implement systems and processes to improve efficiency and reduce downtime, • Utilize technology (service software, telematics, reporting tools), • 10+ years of experience in construction equipment service operations, • 5+ years in a leadership or management role, • Exceptional communication and organizational skills, • Strong understanding of construction equipment repair (excavators, loaders, articulating trucks, surface drill rigs, crushers, etc.), • Excellent leadership, communication, and organizational skills, • Experience with service management systems and KPI tracking, • Competitive pay starting at $85,000 base salary + commission structure, • Profit-sharing bonus opportunity, • Company-paid health insurance premiums, • Dental & Vision, • 401(k) with Company Match, • Paid Time Off, Paid Holidays, and NYS Sick Time, • Relocation assistance for qualified candidates (If applicable) Job Posted by ApplicantPro