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  • Shift Leader
    Shift Leader
    5 hours ago
    $18–$22 hourly
    Part-time
    Midtown East, Manhattan

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority --- we train, mentor, and promote from within because we believe our people are the heart of our success. If you're a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • More on the way! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. ++How You'll Impact++ The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. ++What You'll Do++ Operational Excellence • Ensure store profitability by driving sales, controlling labor, and managing cost of goods., • Oversee preparation and service of all food and beverage items, ensuring they meet NAYA's recipes, portioning, and quality standards., • manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes., • Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies., • Review and manage daily time punches to address any time clock issues., • Control cash and receipts through adherence to cash handling and reconciliation procedures., • Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership Team Development • Hire, train, coach, and evaluate team members in conjunction with the General Manager., • Lead by example with a guest-first mindset, fostering a positive and productive environment., • Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes., • Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks., • Resolve conflicts and escalate issues as needed to the General Manager, • Model and uphold HR policies, ensuring team members have access to available resources., • Develop team members by training successors and delegating responsibilities. Guest Relations Community Engagement • Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach., • Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA's community reputation, • Promote NAYA's catering services and assist in taking orders as needed ., • Can execute all catering and third party orders with ease, understanding the importance of on time delivery., • Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial Administrative Responsibilities • Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics., • Perform cash counting, banking/deposit tasks, and manage discounts and promotions., • Handle guest incidents and worker's compensation reports when necessary. Additional Skills Abilities • Has mastered kitchen operations, COGS and labor management, line service and throughput, • Handle delivery issues and third-party dispatches promptly and efficiently., • Ensure the store is opened and closed following NAYA's opening and closing procedures., • Serve as a strong role model, earning team respect and providing coaching as needed. ++Who You Are++ • 2+ years of related leadership experience at a similar caliber concept, • Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties., • Adaptable in a fast-paced and challenging work environment, • Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism, • Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency, • Exhibits strong time management and organizational skills, • Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards, • Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed, • Ability to access and accurately input information using a moderately complex computer system, • Able to work nights, weekends and holidays, and variable schedule, per the needs of the business, • Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day

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  • Team Lead
    Team Lead
    2 days ago
    $22–$24 hourly
    Part-time
    Williamsburg, Brooklyn

    Join Our Family: Team Lead at The Nest Williamsburg! The Nest Williamsburg, Brooklyn is more than just a fast-casual restaurant—we are a welcoming space where community, hospitality, and exceptional food come together. We welcome each guest into our "Home" like friends, taking pride in every detail from our food and drinks to our warm service. We're looking for an energetic, positive, and reliable individual to join our growing family as a Team Lead. About the Role: Team Lead The Team Lead supports the Store Manager by overseeing daily operations, ensuring excellent guest experiences, and maintaining operational standards. You will be a key leader on the floor, ensuring smooth, efficient, and safe operations during your shifts. Key Responsibilities: Operations & Leadership • Lead shifts to maintain smooth operations, delegate tasks, and ensure consistent food quality and service., • Open or close the restaurant following company procedures, including securing the facility and balancing daily sales., • Monitor all areas (dining, kitchen, service) to ensure cleanliness, organization, and adherence to safety/sanitation standards., • Work as a team to create a seamless guest experience., • Enforce company policies and health/safety regulations, completing all required checklists (opening, closing, cleaning, logs, etc.)., • Guest Experience & Service, • Demonstrate and model outstanding guest service and genuine hospitality at all times., • Welcome and engage guests, taking orders using our POS system (Toast experience is a plus, training provided)., • Make beverages with care and efficiency., • Handle guest inquiries, feedback, and complaints professionally to ensure satisfaction and retention. Cash Handling & Financial • Manage cash handling procedures, including counting cash drawers, preparing deposits, and securing funds in the safe., • Maintain accountability for all cash transactions and promptly report any discrepancies to management. What We're Looking For We value the right attitude over extensive experience—we'll train the right person! Required Skills • Friendly, approachable, and guest-focused personality (Customer Service Orientation), • Ability to multitask in a fast-paced environment, • Strong communication and teamwork skills (Collaboration), • Punctual, dependable, and professional (Positive Attitude), • Attention to Detail and Time Management, • Strong Problem Solving and Adaptability skills, • Barista & bartending knowledge is helpful., • Previous restaurant, café, or hospitality experience is a plus, but not required. How to Apply Submit your resume and a quick note about why you’d be a great fit for The Nest. We can’t wait to meet you! The Nest Williamsburg LLC is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

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