Head of Dental Billing (Founding RCM Lead)
17 days ago
New York
Job DescriptionAbout Us Torch Dental is a rapidly growing start-up whose mission is to improve the lives of healthcare providers by simplifying supply ordering, providing transparent pricing, and modernizing a previously outdated ordering process. Torch Dental is targeting the $100+ billion office-based healthcare supply industry, starting with dental practices. Our innovative e-commerce software platform streamlines healthcare professionals’ procurement process and secures the best prices for products. Torch Dental has raised over $50+ million from top VCs including Bessemer Venture Partners, American Express, Health Velocity Partners, Felicis, and FJ Labs. We are a close-knit team that enjoys working together every day to solve real-world problems. We obsess over customer satisfaction, promote a strong bias for action, encourage team members to engage in impactful work, and foster a one team culture. Location: New York, NY (Hybrid - 3 days in-office) Key ResponsibilitiesDental Billing & Industry Expertise * Act as the primary Dental Billing Subject Matter Expert (SME) to guide our product team in building automated tasks. * Primary point of contact for office managers and dentists to gather feedback and troubleshoot billing issues. * Deep knowledge of various PMS systems including Dentrix, Eaglesoft and OpenDental. * Stay ahead of annual ADA code changes and industry shifts in payer requirements. Leadership & Operations * Develop standard operating procedures (SOPs) for how practices interact with our AI platform. * Identify ways to build out the Billing Organization in a scalable way including full time and outsourced team members. * Monitor and report on key performance indicators (KPIs) for effectiveness of billing processes. What We're Looking For * 5+ years of experience in Dental Billing Experience handling complex claims, appeals and end to end workflows * Expert-level knowledge of CDT codes and dental insurance archetypes (PPO, HMO, Medicaid). * Deep familiarity with major Practice Management Systems (PMS) such as Dentrix, Eaglesoft, and Open Dental. * Startup Mindset: Comfortable with ambiguity, rapid iteration, and working closely with technical teams. * NYC-Based: Ability to work from our NYC office to collaborate with the founding team. Preferred Qualifications * Experience working in a large DSO (Dental Support Organization) or a boutique dental billing firm. * Previous experience in a "Product Specialist" or "Implementation" role at a health-tech company. * Certification in Dental Billing (CPB) or Coding. Compensation and Benefits: • Competitive Salary + Early-Stage Equity, • 401(k) benefits with Empower, • Medical and dental coverage via Aetna, • Unlimited PTO, • Paid parental leave, • Fully stocked office kitchen for in-person team members