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POSITION DESCRIPTION Desktop Support Technician Department: Information Technology | FLSA Classification: Non-Exempt | Employment Type: Full-Time POSITION SUMMARY The Desktop Support Technician delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, incident documentation in the IT ticketing system, and resolution of issues involving operating systems, enterprise applications, and peripheral equipment. This role requires proactive communication with end users and timely escalation to maintain SLAs and operational consistency across all shifts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES Primary duties are listed below. This list is illustrative, not exhaustive; additional duties may be assigned as business needs require. • Deliver first- and second-level technical support to end users for hardware, software, and application issues via phone, remote access tools, and on-site assistance. • Log, track, and maintain accurate documentation for all reported incidents and service requests within the designated IT ticketing system. • Install, configure, upgrade, and troubleshoot supported Windows operating systems (currently Windows 10 and Windows 11) and the Microsoft Office 365 suite. • Provide foundational support for macOS environments to assist users of Apple devices. • Install, configure, and support enterprise applications, including Cisco Jabber and other organization-approved software. • Install, configure, and troubleshoot printers, desktop computers, laptops, and other authorized peripheral devices. • Perform routine preventive maintenance on computers, laptops, and printers to ensure continued operational reliability. • Conduct remedial repairs on desktops, laptops, printers, and related peripheral equipment. • Utilize diagnostic tools to troubleshoot issues related to network connectivity and workstation hardware and software. • Coordinate with third-party vendors to remediate complex audio/visual (AV) issues as required. • Provide timely and professional status updates to end users and stakeholders regarding open incidents and resolutions. • Support mobile device management (MDM) for iOS and Android devices within the enterprise environment. • Demonstrate working knowledge of networks, servers, audio/visual systems, smart devices, and telecommunications in support of a broad range of IT needs. • Perform other duties as assigned by management in support of departmental and organizational objectives. MINIMUM QUALIFICATIONS Education • Associate's or Bachelor's degree in Computer Science, Information Technology, or a related field; OR an equivalent combination of education, training, and directly related work experience sufficient to demonstrate the required knowledge, skills, and abilities. Experience • Minimum of eighteen (18) months of hands-on experience in a desktop support, help desk, or IT support capacity. • Demonstrated experience supporting Windows-based environments, including Windows 10 and/or Windows 11. Certifications (Preferred) • CompTIA A+ certification or equivalent vendor-neutral credential. • Microsoft Certified Professional (MCP), Microsoft 365 Fundamentals, or higher-level Microsoft certification. REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES • Proficiency in Windows operating systems, Microsoft Active Directory, Group Policy Objects (GPOs), and Microsoft Office 365. • Experience with PC and laptop hardware installation, configuration, and troubleshooting. • Familiarity with enterprise antivirus and endpoint protection solutions. • Experience with helpdesk ticketing systems and IT service management practices. • Knowledge of mobile device management (MDM) platforms supporting iOS and Android devices. • Familiarity with enterprise encryption solutions and Windows device management via Active Directory. • Strong analytical, problem-solving, and technical troubleshooting abilities. • Ability to effectively manage multiple priorities, work independently, and consistently meet established SLAs. • Excellent verbal and written communication skills with the ability to convey technical information clearly to non-technical audiences. • Demonstrated commitment to delivering high-quality customer service to internal stakeholders. • Ability to adapt to a rapidly evolving technology environment and shifting organizational priorities. • Willingness to work outside standard business hours, including evenings and weekends, for scheduled project support or emergency response as required. PHYSICAL REQUIREMENTS AND WORK ENVIRONMENT The demands below are representative of those required to perform this role's essential functions. Reasonable accommodations will be made for qualified individuals with disabilities in accordance with the ADA and applicable state law. • Regularly required to sit, stand, walk, and use hands to operate a computer keyboard and standard office equipment. • Occasionally required to lift and/or move IT equipment weighing up to 50 pounds. • May require bending, kneeling, or crouching to install or service equipment. • Work is performed primarily in a standard office or data center environment with moderate noise levels. • May be required to travel to or work at multiple organizational sites or client locations. EQUAL EMPLOYMENT OPPORTUNITY We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy and related conditions), gender identity, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other characteristic protected under applicable federal, state, or local law, including Title VII, the ADEA, the ADA, GINA, and USERRA. Applicants requiring a reasonable accommodation to participate in the application or interview process should contact Human Resources in advance. DISCLAIMER This description outlines the general nature and scope of the role and is not an exhaustive list of all duties or requirements. Management may modify responsibilities as business needs evolve.

Join Our Team — Build, Create, and Make an Impact What You’ll Earn & Enjoy The wage range for this position is $20 to $20 per hour commensurate with experience Comprehensive benefits package: Medical, Dental, Vision, Life & Prescription coverage Schedule: Full-time, Mon - Fri 8:00 AM – 5:00 PM. Occasional overnights if travel is needed 401(k) with company match to invest in your future Paid time off + holidays so you can recharge Travel reimbursement for work on the move What You’ll Do Merchandising That Stands Out. You’ll bring stores to life by setting products to planograms, building eye-catching displays, and creating engaging shopping experiences. From endcaps to signage refreshes, your work will directly impact how customers interact with products. Hands-On Technical Work. Lead a team as they install and troubleshoot displays, kiosks, AV systems, and security devices. You’ll also handle light construction and fixture setup - keeping things organized and moving forward. Stay Connected & Keep It Moving Document your work through photos and videos, communicate with your District Manager, and submit same-day reports. Your updates keep projects on track and clients informed. Work Environment Wi-Fi/GPS enabled smart device with latest OS update, Internet access, and Laptop/desktop computer access is a plus Travel opportunities by car and plane A mix of physical and technical work: lifting up to 50 lbs, climbing ladders, and staying active throughout the day What You Bring 1 year of retail or electronics merchandising experience Comfort taking the lead on tasks, helping coordinate team efforts, or stepping up when needed Confidence reading and executing planograms Strong communication skills and ability to work independently Flexible availability, including weekends and overnights Reliable transportation and a valid driver’s license Experience with hand and power tools (must have a cordless drill) Ability to obtain power-lift/equipment certification within 30 days of hire Why This Role? If you enjoy working with your hands, taking initiative, solving problems, traveling, and seeing the results of your work in real time, this is more than a job—it’s a chance to build something visible and meaningful every day. ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in NY. This range may be modified in the future. ActionLink is an equal opportunity employer #MERCHACTAPP

Join Our Team — Build, Create, and Make an Impact What You’ll Earn & Enjoy The wage range for this position is $20 to $20 per hour commensurate with experience Comprehensive benefits package: Medical, Dental, Vision, Life & Prescription coverage Schedule: Full-time, Mon - Fri 8:00 AM – 5:00 PM. Occasional overnights if travel is needed 401(k) with company match to invest in your future Paid time off + holidays so you can recharge Travel reimbursement for work on the move What You’ll Do Merchandising That Stands Out. You’ll bring stores to life by setting products to planograms, building eye-catching displays, and creating engaging shopping experiences. From endcaps to signage refreshes, your work will directly impact how customers interact with products. Hands-On Technical Work. Lead a team as they install and troubleshoot displays, kiosks, AV systems, and security devices. You’ll also handle light construction and fixture setup - keeping things organized and moving forward. Stay Connected & Keep It Moving Document your work through photos and videos, communicate with your District Manager, and submit same-day reports. Your updates keep projects on track and clients informed. Work Environment Wi-Fi/GPS enabled smart device with latest OS update, Internet access, and Laptop/desktop computer access is a plus Travel opportunities by car and plane A mix of physical and technical work: lifting up to 50 lbs, climbing ladders, and staying active throughout the day What You Bring 1 year of retail or electronics merchandising experience Comfort taking the lead on tasks, helping coordinate team efforts, or stepping up when needed Confidence reading and executing planograms Strong communication skills and ability to work independently Flexible availability, including weekends and overnights Reliable transportation and a valid driver’s license Experience with hand and power tools (must have a cordless drill) Ability to obtain power-lift/equipment certification within 30 days of hire Why This Role? If you enjoy working with your hands, taking initiative, solving problems, traveling, and seeing the results of your work in real time, this is more than a job—it’s a chance to build something visible and meaningful every day. ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in NY. This range may be modified in the future. ActionLink is an equal opportunity employer #MERCHACTAPP

Summary: Enhances attorney and staff effectiveness by providing word processing and marketing support. Requires an associate’s degree or its equivalent and 5 or more years of related experience. Reporting Responsibility: Reports to Administration Manager. Essential Functions and Duties: -Provide Firm-wide high-level word processing support -Coordinate handling of all assignments with other word processing operator -Respond to a high volume of requests for assistance; communicate effectively and promptly -Maintain organized and updated client mailing and marketing lists; coordinate Firm mailings -Work on projects requiring advanced Word, Excel, PowerPoint, and desktop publishing skills -Assist with marketing activities and projects (e.g., articles, press-releases, ads, interviews) -Maintain updated model HIPAA documents -Assist with publication of bulletins -Liaise with outside marketing company to distribute marketing materials -Assist IT department with website projects -Assume additional responsibilities as required to meet needs of Firm Knowledge, Skills and Abilities: -Ability to effectively multi-task, meet deadlines and excel in a team atmosphere -Ability to type at least 65 words per minute with high accuracy rate -Advanced skills in Microsoft Word, Excel, PowerPoint, and desktop publishing programs -Familiarity with Constant Contact or similar program -Familiarity with Hummingbird document management system or similar system -Well-developed interpersonal and client relation skills -Exceptional verbal and written communication skills -Excellent organizational skills -Knowledge of traditional and digital methods of dictation -Ability to work overtime (mornings, evenings and/or weekends) as needed Education and Experience: -Associate’s degree or its equivalent and 5 or more years of related experience Physical Requirements and Work Environment: -Ability to utilize standard office equipment, including telephones, facsimile machines, computers, scanners and copy machines (95% of the time) -Ability to utilize specialized equipment, including dictation equipment and headsets (>5% of the time) -Ability to remain stationary for up to two hours at a time (with intermittent breaks) while using office equipment (50% of the time) -Ability to move materials weighing up to 10 lbs. into and out of cabinets and drawers and onto and off of shelves between 6 inches high and 6 feet high (10% of the time) -Ability to work in an open office environment with minimal privacy and intermittently high noise levels (100% of the time) -Ability to move throughout office as needed to perform essential duties (10% of the time)

A major client of ours has a need for a Legal Word Processor. This is a permanent role. Summary: Enhances attorney and staff effectiveness by providing word processing and marketing support. Requires an associate’s degree or its equivalent and 5 or more years of related experience. Essential Functions and Duties: • Provide Firm-wide high-level word processing support, • Coordinate handling of all assignments with other word processors, • Respond to a high volume of requests for assistance; communicate effectively and promptly, • Maintain organized and updated client mailing and marketing lists; coordinate Firm mailings, • Work on projects requiring advanced Word, Excel, PowerPoint, and desktop publishing skills, • Assist with marketing activities and projects (e.g., articles, press-releases, ads, interviews), • Maintain updated model HIPAA documents, • Assist with publication of bulletins, • Liaise with outside marketing company to distribute marketing materials, • Assist IT department with website projects, • Assume additional responsibilities as required to meet needs of Firm Knowledge, Skills and Abilities: • Ability to effectively multi-task, meet deadlines and excel in a team atmosphere, • Ability to type at least 65 words per minute with high accuracy rate, • Advanced skills in Microsoft Word, Excel, PowerPoint, and desktop publishing programs, • Familiarity with Constant Contact or similar program, • Familiarity with Hummingbird document management system or similar system, • Well-developed interpersonal and client relation skills, • Exceptional verbal and written communication skills, • Excellent organizational skills, • Knowledge of traditional and digital methods of dictation, • Ability to work overtime (mornings, evenings and/or weekends) as needed Education and Experience: • Associate’s degree or its equivalent and 5 or more years of related experience

The Director of IT Disaster Recovery and Support provides enterprise leadership for the resilience, compliance, and operational readiness of Medisys Health Network’s IT environment. Reporting to the CIO, this role sets the strategic direction for disaster recovery, emergency management, and business impact analysis, while leading Technical Support and Data Center operations to ensure continuity of critical services. Job Role and Responsibilities: Disaster Recovery Planning Planning: • Provides enterprise leadership for IT risk management, business continuity, and disaster recovery strategy to safeguard the integrity, availability, and security of organizational systems and data., • Establishes disaster recovery and business resumption strategies for mission-critical processes and systems to sustain operations during significant disruptions., • Ensures continuity plans are rigorously tested, documented, governed, and continuously improved to support timely response and recovery., • Cultivates strategic relationships and external partnerships that strengthen disaster recovery capabilities and response readiness. Recovery Operation: • Directs the Command Center and Disaster Recovery team during incident response and recovery operations., • Leads enterprise damage assessment efforts to inform response priorities and recovery planning., • Identifies internal and external recovery contacts and contractors., • Defines the scope of repair work., • Develops site-specific repair plans and schedules., • Oversees the restoration of critical operations in alignment with business priorities and recovery objectives., • Implements mitigation measures., • Drives post-incident review and integrates lessons learned into future recovery planning and organizational preparedness. Emergency Management • Provides strategic oversight for the design, implementation, and governance of enterprise emergency management programs and plans., • Builds strong cross-functional partnerships to enable coordinated and effective organizational response during emergencies., • Leads executive and stakeholder communications during unplanned IT/EHR downtime events, including after-hours incidents. IT Technical Support, including Desktop and Phone Support • Provides operational leadership for technical support services, ensuring performance against service levels, budget targets, and business expectations., • Drives continuous improvement in customer support through performance oversight of ticketing, call volume, responsiveness, and service quality., • Ensures physical inventory is monitored and replenished as needed. Data Center • Leads the Data Center function responsible for the performance, reliability, and maintenance of servers, network infrastructure, and critical hardware., • Anticipates infrastructure growth requirements and implements scalable solutions to support long-term operational needs. Business Impact Analysis • Leads the ongoing review and refinement of the Business Impact Analysis to align recovery requirements with enterprise risk priorities., • Documents issues and lessons learned from business disruptions and tracks progress on open items., • Evaluates the operational impact of business process disruptions and informs the development of effective recovery strategies., • Identifies potential loss scenarios during risk assessments., • Identifies and evaluates the impact of disasters., • Informs investment decisions related to recovery, prevention, and mitigation initiatives across the enterprise. Qualifications • Executive-level communication, documentation, and presentation skills, with the ability to develop clear reporting, dashboards, and supporting materials., • Demonstrated leadership in guiding teams, influencing technical direction, and managing complex initiatives across multiple priorities., • Deep understanding of backup and recovery strategies, including synchronous and asynchronous replication, SAN technologies, and database replication., • Track record of advancing IT processes, tools, and service delivery capabilities., • Experience administering Epic applications is a plus., • Ability to coordinate internal and external documentation and installations., • Ability to work independently and collaborate professionally and courteously with colleagues., • Knowledge of HIPAA, ISO, and continuous quality improvement principles is strongly preferred., • Willingness to take on new responsibilities as department needs evolve., • Ability to respond outside standard business hours when needed. Work location Work arrangement: Hybrid, with three days onsite and two days remote each week. The first 90 days require full onsite presence. Work site: This role is based in Garden City, NY, and Jamaica Hospital Medical Center.

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. You can

MUST actually use products and/or services, if provided. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, unde

Job Description Join Our Team — Build, Create, and Make an Impact What You’ll Earn & Enjoy The wage range for this position is $20 to $20 per hour commensurate with experience Comprehensive benefits package: Medical, Dental, Vision, Life & Prescription coverage Schedule: Full-time, Mon - Fri 8:00 AM – 5:00 PM. Occasional overnights if travel is needed 401(k) with company match to invest in your future Paid time off + holidays so you can recharge Travel reimbursement for work on the move What You’ll Do Merchandising That Stands Out. You’ll bring stores to life by setting products to planograms, building eye-catching displays, and creating engaging shopping experiences. From endcaps to signage refreshes, your work will directly impact how customers interact with products. Hands-On Technical Work. Lead a team as they install and troubleshoot displays, kiosks, AV systems, and security devices. You’ll also handle light construction and fixture setup - keeping things organized and moving forward. Stay Connected & Keep It Moving Document your work through photos and videos, communicate with your District Manager, and submit same-day reports. Your updates keep projects on track and clients informed. Work Environment Wi-Fi/GPS enabled smart device with latest OS update, Internet access, and Laptop/desktop computer access is a plus Travel opportunities by car and plane A mix of physical and technical work: lifting up to 50 lbs, climbing ladders, and staying active throughout the day What You Bring 1 year of retail or electronics merchandising experience Comfort taking the lead on tasks, helping coordinate team efforts, or stepping up when needed Confidence reading and executing planograms Strong communication skills and ability to work independently Flexible availability, including weekends and overnights Reliable transportation and a valid driver’s license Experience with hand and power tools (must have a cordless drill) Ability to obtain power-lift/equipment certification within 30 days of hire Why This Role? If you enjoy working with your hands, taking initiative, solving problems, traveling, and seeing the results of your work in real time, this is more than a job—it’s a chance to build something visible and meaningful every day. ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in NY. This range may be modified in the future. ActionLink is an equal opportunity employer

Job Description Are you ready to dive into the world of cutting-edge electronics and make a real impact? Join ActionLink as a Part-Time Retail Merchandiser for Levittown, NY 11756 and the surrounding area. Enhance the Retail Experience, One Display at a Time! • Store Visits: Complete projects at major retail stores within an assigned territory, • Purpose: Ensure proper placement, assembly, maintenance, and troubleshooting of promotional product displays, • Clients: Represent global clients such as Microsoft, Samsung, T-Mobile, Dyson, Bose, and Intel, • Scheduling: Up to 35 hours per week, availability required Monday-Friday; 8:00am to 5:00pm. No weekends/evenings, • Additional Opportunities: Potential for more hours if covering larger regions or traveling., • Reporting: Submit same-day digital surveys with feedback and pictures for each store visit Unlock Amazing Perks! • Compensation: General merchandising projects are paid at $20.00 per hour, • Additional Technical Projects: Available at higher rates, based on need, • W2 Employment: Includes bi-weekly pay schedule and direct deposit, • Retirement Savings: Optional 401(k) retirement savings plan with company match, • Travel Reimbursement: Store-to-store drive time and mileage assistance, • Training: Paid training time is provided to prepare you for program success, • Time Off: Accrue PTO hours every week you work! Think you've got what it takes? Let's connect! • Experience: Previous merchandising, 3PL, or relevant retail experience is highly desirable, • Versatility: Handle all levels of merchandising work within assigned territory, • Attention to Detail: Follow complex written instructions and display diagrams, • Independence and Teamwork: Comfortable working independently and collaborating with a small team when needed, • Tech-ready: Internet access, basic hand-held tools, and a Wi-Fi/GPS enabled smart device with latest OS update. Laptop/desktop access is a plus, • Travel Ability: Must have driver’s license and access to a personal vehicle and will be required to use their vehicle to perform the responsibilities of the role., • Physical Ability: Must be able to stand, bend, stoop, climb ladders, and lift products weighing up to 50 lbs. without assistance We are an equal employment opportunity employer ActionLink, in good faith, believes that this posted range of compensation is the accurate range for this role at the time of this posting. ActionLink may ultimately pay more or less than the posted range depending on candidate qualifications and locations in NY. This range may be modified in the future.

Job Description Remote Insurance Sales Representative | Flexible Schedule | Commission-Based This position offers flexible work hours and clear paths for advancement into leadership and management. You will work remotely, serving clients by providing guidance and protection solutions for individuals and families. What We Offer • Remote, work-from-home career, • Average first-year earnings of $69K through commissions and bonuses, • Increased earning potential in later years through performance and renewals, • Residual income opportunities through client renewals, • Unionized position with stock options, • Comprehensive benefits package including medical, dental, and prescription coverage, • Ongoing training and mentorship from experienced managers, • High-quality leads provided with no cold calling friends or family, • Flexible scheduling within a career-focused structure, • Advancement and recognition opportunities with promotion from within, • Supportive and collaborative virtual team environment Qualities We Value • Willingness to learn and be coached through structured training, • Friendly, outgoing, and professional communication style, • Genuine desire to help others by providing guidance and solutions, • Strong verbal communication and relationship-building skills, • Sales or customer service experience is helpful but not required Qualifications • Laptop or desktop computer with a working camera, • Insurance license required or willingness to obtain one, • Basic computer skills, • Must reside in North America including the United States or Canada, • We do not hire candidates residing outside North America Responsibilities • Contact provided leads to schedule virtual meetings with clients, • Present benefit programs and assist clients with enrollment, • Build and maintain strong client relationships, • Work closely with your manager to set goals and achieve them

Job Location(s) US-NY-Old Westbury Job ID 2026-4447 Division Networks, Systems & Telecommunications. Position Type Staff Type Regular Full-Time Category Information Technology Work Mode Hybrid New York Institute of Technology's six schools and colleges offer undergraduate, graduate, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 112,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university's community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future. For more information, visit nyit.edu. NYIT's Office of Information Technology seeks an Endpoint Solutions Engineer located at the Old Westbury campus. Responsibilities: Maintain hardware and software for all NYIT-owned end-user computing equipment. • Develop procedures to allow first- and second-tier support to resolve common end-user computing issues., • Install, configure, upgrade, and patch Windows and macOS operating environments., • Inventory, prepare, and validate computer hardware and associated peripherals before they are deployed to the field., • Deploy computing resources to public computing spaces (i.e. labs, kiosks, classrooms); assist Client Services with deployment of personal computing devices during peak times as needed., • Provide second and third-tier technical support; concisely and effectively document issues to facilitate resolution and maintain user satisfaction., • Provide technical specification support to meet defined end-user computing needs for personal use as well as lab and classroom use., • Maintain inventory, tools, and media necessary for the delivery of support services used within the Endpoint Solutions and Client Services teams., • Manage specific applications in support of end-user computing, including system management, academic software, Windows and macOS deployment, antivirus, endpoint encryption, and print release., • In conjunction with the Manager of Endpoint Solutions and ITS Security Teams, develop and implement policies related to desktop security., • Provide excellent customer service to all members of the NYIT community to maintain and improve user satisfaction., • Manage student intern staff within the Endpoint Solutions team., • Coordinate support activities for NYIT's leased copier/printer operations across all campuses; monitor associated print management software, print volumes, and user quota allocations to ensure optimal use of resources and services., • Other duties as needed by the department and defined by the supervisor., • Bachelor's degree in Computer Science or related field and a minimum of three years of relevant technical experience; additional work experience may be considered in lieu of the degree requirement., • Expert knowledge of current versions of Windows, macOS, MS Office, Google Workspace for Education, as well as advanced knowledge of PC and Apple hardware/configuration issues., • Experience creating and updating OS images for Windows and macOS workstation/laptop configurations and supporting imaging processes., • Experience deploying and managing endpoints via MDM solutions such as ManageEngine or JAMF., • Experience with co-management using Intune, including enrollment, configuration, deployments, and hybrid Active Directory-joined device management., • Proficiency in Windows PowerShell utilizing task automation, configuration management frameworks, and remote troubleshooting., • Knowledge of Windows BitLocker Drive Encryption, FDE solutions, and TPM management., • Demonstrated ability to effectively diagnose and resolve hardware issues; expert understanding of the inner workings of PC and related hardware along with the ability to configure office productivity software, such as MS Office, virus protection software, and email clients required., • Knowledge of networking and internetworking concepts including TCP/IP and Virtual Private Networking., • Knowledge of application installation packaging, scripting, and deployment tools., • Strong interpersonal and communication skills; ability to establish effective collaborative working relationships at all levels of the University., • Ability to work independently and as part of a team; ability to work concurrently on multiple tasks and projects; ability to communicate progress/problems to appropriate personnel effectively., • Able to physically move and install computers, printers, and peripherals in locations that may not have an elevator., • Must be detail oriented; possess excellent customer service and problem-solving skills; and display a high degree of integrity., • Ability to work nights and weekends on an as-needed basis is required. New York Institute of Technology offers numerous opportunities to enhance personal and professional growth and provides employees with a competitive compensation and benefits program inclusive of generous paid time off, holidays, tuition remission, and retirement plans with employer contributions. New York Institute of Technology is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. In compliance with local legislation as well as to provide greater transparency to candidates, the annual base salary range for this position is listed. New York Tech considers factors such as (but not limited to) scope and responsibilities of the position, candidate experience/expertise, education/training, key skills, geographic location, internal peer equity as well as market, organizational considerations and/or applicable collective bargaining agreement when extending an offer. USD $95,000.00/Yr. USD $110,000.00/Yr.

Job Location(s) US-NY-Old Westbury Job ID 2025-4090 Division Campus Dining Position Type Staff (Dining) Type Regular Full-Time Category Administrative/Clerical New York Institute of Technology's six schools and colleges offer undergraduate, graduate, and professional degree programs in in-demand disciplines including computer science, data science, and cybersecurity; biology, health professions, and medicine; architecture and design; engineering; IT and digital technologies; management; and energy and sustainability. A nonprofit, independent, private, and nonsectarian institute of higher education founded in 1955, it welcomes nearly 8,000 students worldwide. The university has campuses in New York City and Long Island, New York; Jonesboro, Arkansas; and Vancouver, British Columbia, as well as programs around the world. More than 112,000 alumni are part of an engaged network of physicians, architects, scientists, engineers, business leaders, digital artists, and healthcare professionals. Together, the university's community of doers, makers, healers, and innovators empowers graduates to change the world, solve 21st-century challenges, and reinvent the future. For more information, visit nyit.edu. Serve as a liaison to prospective clients, NYIT students, faculty, staff, and administration • Handle the clerical responsibilities as required, • Follow detailed work plans, • Receive and forward all calls and email inquiries to the appropriate department, • Work in conjunction with the management team to successfully execute daily meetings, events and projects, • Must work between cafes, special events and daily catering needs as required, schedule will vary., • Prepare documents for weekly Banquet Event Order meetings, • Daily and weekly Posts on social media sites; Programing, incentives and marketing campaigns, • Assist with execution of daily catering orders; preparing equipment, confirming details, delivering to locations, setting up and breaking down, • Create and print menus and signs for each location as requested, • Create and print all food labels for various locations, • Work in collaboration with management to generate newsletters, strengthen relationships and increase sales, • Respond promptly to inquiries regarding catering orders and offer basic sales information, record event inquiries through the catering software and forward to Catering and Client Relation Manager., • Answer all incoming calls to Campus Dining and forward to appropriate department in a timely manner, • Assist with deposits and cash reconciliation if needed, • Submit all facilities requests in a timely manner, • Manage schedules for all Campus Dining employees and maintain contact information in order to notify employees of weekly schedules, • Process all requisitions for purchase orders using the university financial systems and follow procedures set forth, • Maintain and distribute birthday cards to NYIT staff and staff accomplishment program, • Assist Director of Dining Services with invoicing, reconciliations but not limited to, • Maintain and order office supply when needed, • Keep and maintain neat files for all: proposals, contracts, payments, events details and invoices, • Adhere to weekly schedule set forth by Culinary Operations Manager, • Workday and manual time sheets completed daily and submitted last shift of week., • Daily recap to be submitted at end of shift, • Must be able to work in other areas on campus as needed, such as DeSeversky Mansion, all campus cafes, kiosks, food trucks and any/all special events on or off campus., • Must be able to work in other positions as needed should employees in those positions not be able to work due to vacancies, vacation, sick or personal time., • Must be able to work a flexible schedule including weekends, nights and holidays, as needed, • Employees are required to work Black dates for the university; including commencement, open house, and admitted students but not limited to., • PTO must be submitted 2 weeks in advance and subject to approval, • Other duties as assigned, • Bachelor's Degree required, • Experience within a catering or campus dining environment as an Administrative Assistant strongly preferred, • Advanced computer skills including word processing, spreadsheets, desktop publishing and brand property Management Systems, • Multi-tasking and ability to work in fast paced environment, • Excellent communication and listening skills, • This is a seasonal full-time position working from September through May and is paid over a 12-month period. New York Institute of Technology offers numerous opportunities to enhance personal and professional growth and provides employees with a competitive compensation and benefits program inclusive of generous paid time off, holidays, tuition remission, and retirement plans with employer contributions. New York Institute of Technology is an Equal Opportunity Employer - All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. In compliance with local legislation as well as to provide greater transparency to candidates, the annual base salary range for this position is listed. New York Tech considers factors such as (but not limited to) scope and responsibilities of the position, candidate experience/expertise, education/training, key skills, geographic location, internal peer equity as well as market, organizational considerations and/or applicable collective bargaining agreement when extending an offer. USD $28,000.00/Yr. USD $30,000.00/Yr.

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. You can

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. Job Ben

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions.

Remote Work From Home Data Entry Clerk - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Qualifications: * Must have either a smartphone with working camera or desktop/lapt

This is a great way to earn additional income from the comfort of your home. Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics A

Qualifications: Must have either a smartphone with working camera or desktop/laptop with webcam Must have access to high speed internet connection Desire to fully participate in one or several of the above topics Ability to read, understand, and follow oral and written instructions. You get

Job DescriptionBenefits: • 401(k), • 401(k) matching About the Role: Join BERGER BROS CAMERA EXCHANGE as a Full Charge Bookkeeper and play a crucial role in maintaining our financial health. We are looking for a detail-oriented individual who thrives in a fast-paced environment and is excited to contribute to our dynamic team. Ideal candidate will work 2-3 days a week. 11am-6pm (Flexible Hours) Responsibilities: • Manage daily financial transactions and maintain accurate financial records., • Reconcile bank & credit card statements and ensure all accounts are up to date., • Process camera rebates and price protection claim forms., • Process payroll via ADP and ensure compliance with tax regulations., • Handle accounts payable and receivable efficiently., • Assist Accountant with financial reports and Sales Tax., • Collaborate with management to improve financial processes.Requirements:, • Bachelor's degree in Accounting, Finance, or related field preferred., • 3+ years of bookkeeping or accounting experience., • Proficiency with QuickBooks Desktop and ADP., • Strong understanding of GAAP and financial regulations., • Excellent attention to detail and organizational skills., • Ability to work independently and as part of a team., • Strong communication skills, both written and verbal., • Proficient in Microsoft Excel and other office software.About Us: BERGER BROS CAMERA EXCHANGE has been serving the Syosset, NY community for over 75 years, providing exceptional service and expertise in photography and videography. Our customers love our knowledgeable staff and wide selection of products, while our employees enjoy a collaborative and supportive work environment that fosters growth and creativity.

Job Description VGA CPA is hiring a Junior Accountant. We are looking for an individual who has some accounting experience and is eager to grow and learn within our company. Job Summary • Reviews, prepares, reconciles and analyzes accounting records, financial reports and tax returns. General Accountabilities • Monitors, reviews and verifies accounting records and transactions for accuracy, timeliness and adequacy of supporting documentation., • Ensures compliance with internal policies, agency rules and regulations, and generally accepted accounting principles., • Reviews and analyzes reports for accuracy prior to distribution., • Clarifies or researches issues as necessary., • Provides input for the development of accounting applications, reports, forms, records and documented procedures., • Assists in development of financial projections and forecasts., • Assists in assigned financial, operational, compliance and/or information systems audits. Job Qualifications • Education: Bachelor's degree in accounting., • Certified Public Accountant (CPA) license preferred., • Experience: 2-3 years of experience in public accounting, preferably with a small to mid-size CPA firm., • Thorough knowledge of QuickBooks Desktop and QuickBooks Online., • Experience in ProSeries and Lacerte Tax Software with knowledge in preparing Individual, Corporation, and Partnership, and Non-Profit Tax Returns., • Experience in international and foreign tax law and reporting., • Experience in preparing GILTI Tax & Toll Tax. Skills • Excellent verbal and written communication, • Leadership, • Active listening, • Critical thinking, • Judgment and decision making, • Time management, • Monitoring, • Coordination

Job Description Ceasar & Smilow, LLP, is a full-service accounting firm serving a widely diversified clientele comprised of businesses and individuals. We are among the leading firms in the area, focused on providing our clients with exceptional service and due care. Being in business for over 40 years has afforded us the opportunity to serve our clients and grow. With this in mind, we are seeking candidates that can grow with us and help us to continue to maintain our level of excellence. Requirements / Qualifications: • Bachelor's Degree in Accounting, • Minimum of 4 years of current CPA firm experience, • CPA or pursuing CPA designation preferred, • Proficiency in Quickbooks - Desktop and Online, • Proficiency in CCH ProSystem FX Tax, • Familiarity with CCH Pro System Engagement Job Responsibilities: Preparing and maintaining a full set of books and records for clients (write-up work), including: • Bookkeeping - Recording the client's day-to-day financial transactions, including sales, purchases, payments, receipts, and related journal entries., • Reconciliation of Bank Statements, • Financial Statement Preparation, • Tax Preparation of Individual, Partnership, and Corporate tax returns, • Payroll Services, • Sales & Use Tax Services Benefits: • Medical, • Paid Vacation, • 401(K), • Bonus Eligible Job Type: Full-time Benefits: • 401(k), • Health insurance, • Paid time off Education: • Bachelor's (Required) Experience: • Public accounting: 5 years (Required), • tax preparation and write - up services: 5 years (Required), • prosystem fx, scan and quickbooks: 5 years (Required) License/Certification: • CPA (Preferred) Work Location: In person

Job Description CPA firm in Long Island seeking a Senior Accountant to join their team! QUALIFICATIONS: • Bachelor's Degree in Accounting preferred, • 4+ years experience working for a Public/CPA firm, • Experience with Quickbooks--Desktop and Online, • Proficiency in CCH ProSystem FX Tax, • Familiarity with CCH Pro System Engagement, • FULLY IN OFFICE RESPONSIBILITIES: • Preparing and maintaining a full set of books and records for clients (write-up work), including: Bookkeeping - Recording the client's day-to-day financial transactions, including sales, purchases, payments, receipts, and related journal entries. • Reconciliation of Bank Statements, • Financial Statement Preparation, • Tax Preparation of Individual, Partnership, and Corporate tax returns · Payroll Services · Sales & Use Tax Services

Job Description Our organization is looking for a full time Senior Tax Accountant to join our team. The ideal candidate will be detail oriented, highly motivated, have excellent organizational skills and the ability to meet deadlines. A Bachelor's degree in Accounting is required. A successful candidate will also have the ability to work independently or in a team environment. Three years experience at a public accounting firm required. Compensation to be adjusted commensurate with experience. Responsibilities: • Compliance with firm policies and procedures, • Prepare federal and state income tax returns for individuals, partnerships, LLCs, fiduciaries, S and C Corps, • Prepare projections for year-end tax strategies, • Maintain general ledger accounts and financial records, • Prepare year-end closings (including journal entries), • Respond to IRS and state tax notices, • Perform reviews and compilations of financial statements, • Communicate directly with clients and build client relationships Skills: • Excellent computer skills including Microsoft Word, Excel, Outlook and Teams, • Ability to communicate effectively both verbally and in writing, • Experience with QuickBooks Desktop and Online, • Experience with Lacerte Tax, a plus, • Experience with Xero, a plus Certifications: • CPA/EA or CPA Candidate, a plus

Self-motivated and directed, with the ability to effectively prioritize and execute tasks in a high-pressure environment. Provide guidance to clients and Support projects in progress in collaboration with other IT organizations. Supports, manages, optimizes and maintains the configuration and instal

Job Description This Entry Level Legal Assistant position will provide our new hire with a uniquely experiential opportunity to immerse themselves in the day-to-day bustle of a prestigious legal group’s Affidavit Department. The ideal candidate will be a well-organized, proactive self-starter who thrives in a fast-paced environment and has a strong desire to progress within our organization. If you are a collaborative, team-oriented worker with the ability to switch gears/adjust priorities on short notice, this is the position for you! Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. We strive to see our employees grow! As our team-members progress and demonstrate a consistent ability to meet performance standards, promotional opportunities become available. Specific Job Responsibilities: • Perform comprehensive, loan-level desktop reviews of cases, based on predetermined Key Performance Indicators pertaining to the delivery of quality legal services, • Ensure timely and through responses to heavy volume of email correspondence, • Draft and prepare of motions and notices, • Meet client and county deadlines, • File and upload pleadings and exhibits both with court and the client, • Ensure all internal systems are updated to include findings, documentation, and recommendations, • Exercise a high degree of confidentiality and professionalism, • Safeguard compliance with local, state, and federal foreclosure, bankruptcy, and collections requirements as applicable Required Knowledge, Skills and Abilities: • Proficient computer skills including Microsoft Office applications, • Excellent oral, verbal, and written communication, • Superior organizational and time management skills, attention to detail, and efficiency, • Demonstrated ability to analyze corrective action opportunities and present recommendations Required Education and Training: • Associate’s or Bachelor’s Degree preferred, • High school or equivalent required, • Basic principles of Quality Assurance and/or Quality Control strongly preferred

Job Description Established masonry supply company looking for experienced bookkeeper to work directly with the owner and handle the daily accounting functions including: • Account payable and accounts receivable, • Send A/R statements to customers, • Reconcile A/R statements, • Reconcile and record credit card changes and receipts, • Reconcile bank statements, • Work with cash receipts and disbursements, • Verify the accuracy of transactions that have been entered, • Sales tax and payroll knowledge, • Previous experience as a bookkeeper required, • Knowledge of QuickBooks desktop a requirement, • Good with spreadsheets and experience in Microsoft Excel and Word a plus Full time position for bookkeeper will be $25-$30 per hour

Job Description Full-Cycle Accounting: Manage AP/AR, process vendor bills and customer invoices daily. Inventory: Perform vendor inventory receiving and ensure data integrity between our ECI RockSolid POS and QuickBooks Desktop. Tax & Compliance: File and pay Sales Tax and Highway Use Tax (HUT) for our small fleet of trucks. Payroll & HR: Execute weekly payroll and manage the annual renewal of company insurance policies. General Ledger: Prepare journal entries and maintain a clean set of books for monthly CPA reviews. Required Skills & Experience QuickBooks Desktop Pro: You must be highly fluent in the Desktop version. Tech Savvy: You are quick and comfortable navigating integrated POS systems (RockSolid experience is a massive plus). Retail Accounting Knowledge: You understand the flow of inventory, COGS, and retail sales tax. Industry Compliance: Familiarity with (or the ability to quickly learn) Highway Use Tax and fleet-related documentation. Thick Skin & High Energy: Our office is fast and high energy. We need someone who can stay focused and accurate in this type of environment. Company DescriptionPhoenix Building Products is a long-standing, family-owned and operated supplier of building and mason materials located in New Hyde Park, NY. Having served the Long Island and New York area for over 60 years, the company has established itself as a "one-stop shop" for both professional contractors and homeowners.Phoenix Building Products is a long-standing, family-owned and operated supplier of building and mason materials located in New Hyde Park, NY. Having served the Long Island and New York area for over 60 years, the company has established itself as a "one-stop shop" for both professional contractors and homeowners.

Job Description Description Client is an MSP based out of LI. There clients are small businesses across New York City and Long Island (doctors offices, dentists, etc.). Role sits onsite on Great Neck, LI and candidates can expect up to 10% of travel to the city (likely even less then 10%). Level 1 IT Help Desk Technician (MSP Environment) • Delivered Tier 1 technical support for multiple client environments, managing a high volume of service requests through a centralized ticketing system while meeting defined SLAs., • Performed Active Directory user administration across multiple domains, including password resets, account unlocks, group membership changes, and user onboarding/offboarding., • Supported Microsoft 365 tenants for multiple clients, assisting with Outlook configuration, mailbox access, licensing, and basic tenant-level troubleshooting., • Managed and monitored email security and spam filtering platforms, investigating false positives, releasing quarantined messages, and assisting clients with phishing and email-related incidents., • Troubleshot workstation hardware, peripherals, and connectivity issues using standard hand tools, performing workstation setups, break/fix repairs, and equipment swaps., • Accurately documented troubleshooting steps, resolutions, and client communications within the ticketing system to ensure continuity and audit readiness., • Prioritized and escalated incidents appropriately based on impact, urgency, and client contracts, maintaining clear communication with clients throughout the resolution process., • Provided professional, customer-focused support in a fast-paced, client-facing MSP environment while adhering to security best practices and standard operating procedures. MSP-Focused Skills • Multi-Tenant Microsoft 365 Support, • Active Directory (Multi-Domain), • SLA-Driven Ticket Management, • Email Security / Spam Filtering, • Client-Facing Technical Support, • Hardware & Desktop Support Skills Help desk support, Help desk, Desktop, Windows 10, Support, Troubleshooting, Customer service, Service desk, Active directory, Hardware, Windows, Phone support, Office 365, Ticketing system, Technical support, remote support, hardware support Top Skills Details Help desk support,Help desk,Desktop,Windows 10,Support,Troubleshooting,Customer service,Service desk,Active directory,Hardware,Windows,Phone support,Office 365,Ticketing system,Technical support Additional Skills & Qualifications Previous experience with MSP is preferred. *Must Haves* MSP experience and fluent in active directory and Microsoft 365 Job Type & Location This is a Permanent position based out of Great Neck, NY. Pay and Benefits The pay range for this position is $70000.00 - $70000.00/yr. _ Workplace Type This is a fully onsite position in Great Neck,NY. Application Deadline This position is anticipated to close on Jun 9, 2026. About TEKsystems We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records. Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.

Job Description Location: Plainview, NY Job Type: Full-Time Hours: M-F 8:30am-5:30pm EST Compensation: $21/hr. Reports To: Configuration Manager, Managed Services About TOGA Technology TOGA Technology is a technology solutions provider dedicated to helping our clients and teams achieve operational excellence through innovation, collaboration, and service. Our internal IT department plays a critical role in ensuring our employees have the tools, systems, and support they need to deliver results. We are proud to foster a culture built on teamwork, accountability, and continuous improvement. Position Overview An IT Configuration Technician installs, tests, and troubleshoots hardware and software, configures systems according to specifications. Key responsibilities include preparing IT equipment for deployment, performing daily system maintenance, troubleshooting technical issues, and documenting work. This role requires strong problem-solving and technical skills, a high school diploma or equivalent and some technical experience or certifications. Key responsibilities · Installation and configuration: Install and configure operating systems, software, and hardware components like desktops, laptops, and peripherals. · Testing and troubleshooting: Test hardware and software to ensure functionality and diagnose and resolve technical issues for users. · System maintenance: Perform daily maintenance, create deployment images, and maintain asset inventory and logs of repairs. · User support: Provide technical assistance to users, including training on new equipment and software, via phone, email, or in person. · Documentation: Maintain records of repairs, fixes, and maintenance schedules. Create and update standard operating procedures and documentation. · Equipment preparation: Provision, configure, and prepare IT equipment for shipment or deployment according to customer requirements. Required skills and qualifications · Technical skills: Proficiency with operating systems (like Windows), Microsoft 365, and endpoint security tools; knowledge of hardware diagnostics, networking basics (LAN connectivity), and imaging software. · Problem-solving: Ability to troubleshoot and diagnose hardware and software issues, analyze root causes, and implement solutions. · Communication: Strong interpersonal and communication skills to explain technical solutions to non-technical users and provide customer support. · Attention to detail: Necessary for following instructions, documenting work, and ensuring equipment is configured correctly. · Organizational skills: Ability to manage multiple tasks, maintain logs, and organize schedules for upgrades and maintenance. Competencies · Technical Capacity. · Problem Solving/Analysis. · Initiative · Communication Proficiency. · Team Player. · Good Decision Making. · Work Independently. · Time Management. Supervisory Responsibility This position has no supervisory responsibility. Work Environment This job operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, scanners, and copy machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to sit for long periods of time; stand; walk; use hands to type, handle or feel; and reach with hands and arms. The employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Position Type and Expected Hours of Work This is a full-time position. Hours of work and days are typically Monday through Friday 8:30 a.m. to 5:30 p.m. Occasional deviations from these timeslots might be necessary depending on client or company needs. Travel Occasional travel is expected for this position. Qualifications Required Education and Experience · Intermediate understanding of desktop operating systems, various software applications, and PC/Server/Network hardware. · Intermediate understanding of principles and theories of network systems and management. · Intermediate understanding of Internet technologies and products. · At least three years of technical work experience or equivalent education. · At least two relevant technical certifications (e.g., A+, Network+ and Security+) or equivalent experience. Preferred Education and Experience · Two or more years of technical work experience. · One or more relevant technical certifications (e.g., A+, Network+ and Security+). Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Why Join TOGA Technology? · Growth & Development: Opportunities to learn, train, and advance within Agilant’s growing IT organization. · Collaborative Culture: Work in a supportive environment where teamwork and innovation are encouraged. · Impactful Work: Play a key role in ensuring Agilant’s workforce remains productive, secure, and connected. · Comprehensive Benefits: Competitive compensation, health insurance, 401(k) with company match, paid time off, and more. Expected hours: 40 per week Benefits: · 401(k) · Dental insurance · Health insurance · Life insurance · Paid time off · Retirement plan · Vision insurance Work Location: In person Company DescriptionTOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing. Here's what we do: Managed Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on. True Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications. Lifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments. TOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations. Contact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently. The big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.TOGA Technology is an IT services company with over 400 employees that helps enterprise organizations manage and modernize their technology infrastructure. Think of us as a comprehensive technology partner for large companies across industries like financial services, healthcare, government, technology, and manufacturing.\r\n\r\nHere's what we do:\r\n\r\nManaged Services – We run IT operations for our clients 24/7, handling infrastructure monitoring, maintenance, and management so their internal teams can focus on strategic initiatives rather than keeping the lights on.\r\n\r\nTrue Solutions – Our custom software development and application modernization team builds tailored solutions when off-the-shelf products don't fit. This includes everything from legacy system upgrades to brand-new applications.\r\n\r\nLifecycle Services – We manage the entire hardware and software lifecycle for clients: procurement, deployment, asset management, and eventual retirement. This takes a huge administrative burden off IT departments.\r\n\r\nTOGA AI – This is our newer, cutting-edge offering. We've built AI-powered assistants (like Talos) and intelligent voice systems (Agilant AI voice) that automate Tier 1 IT support and help desk operations.\r\n\r\nContact Center Solutions – We run AI-powered contact centers and Tier 1 support operations, using our technology to handle high-volume customer and employee inquiries efficiently.\r\n\r\nThe big picture: We're positioned between traditional IT outsourcing and specialized consulting. Companies come to us when they need reliable operations AND innovation – someone who can both keep their systems running smoothly today and help them adopt emerging technologies like AI for tomorrow.

Job Description Responsibilities: • Manage the installation and maintenance of hardware and software including personal workstations, printers, mobile devices, and infrastructure devices, etc., • Test, plan and supervise the deployment of new operating system releases, vendor patches, commercial software releases, and public domain software., • Performs trouble shooting, parts replacement, system upgrades, and basic deployments & repair on assets., • Imaging devices, including desktops, laptops, and other devices as needed., • Install, configure, troubleshoot infrastructure – server/network devices., • Handle IT shipping/receiving and dispatch of devices to users., • Track hardware inventory, handle any issues and find resolutions for users., • Handle tickets in ServiceNow in a timely manner., • Assist in resolving technical escalations that arise during service delivery., • Be highly adaptable and a self-starter., • Work well with different types of management styles.Company DescriptionGTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.GTN is the leader in SOW management & technical staffing, leveraging innovation to drive next-generation recruiting to Fortune 200 companies.

Job Description We are Sourcepass, an IT consulting company (MSP) with a rich history of providing network support and innovative solutions since 2001. Our expertise spans IT services, cloud computing, and security, that tailor the right technologies to specific industries and business strategies. Sourcepass aims to be different. It is owned and operated by technology, security, and managed services experts who are passionate about delivering an IT experience that clients love. Sourcepass has acquired and continues to acquire companies across all avenues of technology bringing more than 40 years of expertise to all of our service areas. Today, Sourcepass comprises over six hundred employees serving more than two thousand clients across twenty unique vertical markets. And the best is yet to be. Our achievements speak for themselves: named to the Inc. 2022 Best in Business list, honored with two 2023 Stevie® Awards, listed on CRN’s 2023 Solution Provider 500, and recognized in Gartner’s 2024 Magic QuadrantTM. Most recently, we were awarded PAX8's 2024 Partner of the Year and designated as Microsoft CoPilot MVP. We take pride in these accolades and continue to push boundaries in the IT consulting industry. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer’s SLA’s. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. The salary for this position is $68,000-$78,000. This role requires client site visits in Hicksville and Melville, Central Long Island. Occasional travel to NYC and eastern Long Island may also be required. Therefore, flexibility for dispatch as needed is necessary. A valid ID and reliable transportation are required. RESPONSIBILITIES • Provide Level Il technical support via phone and email to clients, • Handle first call resolution while building strong customer relationships, • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed, • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements, • Update security programs and administer password changes to prevent unauthorized access to privileged data and information, • Administer system back-up and restoration processes, • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam, • Document client issues and resolutions to maintain internal knowledge base, • Maintain an awareness of customer’s SLA and support efforts to stay within the boundaries of the SLA, • Participate in general meetings, company trainings, and orientation updates, • On-call rotation required DESIRED SKILLSET/EXPERIENCE Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10., • Windows Server Operating Systems thru 2016., • Configuration and Administration of Active Directory and Group Policy Objects., • Administration of Exchange Servers thru 2019., • Office 365 Administration., • Networking including TCP/IP, Switching and Wireless. Basic Knowledge of: • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS), • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking, • VLAN’s, Routing and Wireless, • SAN’s and Shared Storage ADDITIONAL SKILLS • 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar, • Must be able to work independently and in a team environment, • Self-motivated and accountable to own client issues to resolution, • Solid time management and organizational skills, • Excellent verbal and written communication and professional interaction with diverse clients and colleagues, • SQL and Citrix experience a plus, • Microsoft InTune experience a plus, • Ability to work at client locations with respect to client’s work environment & staff, • Sensible attitude when navigating challenging situations and frustrated clients Additional Requirements • Valid ID: Candidates must provide a valid, government-issued ID to verify identity, • Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can’t wait to see what unique perspectives you’ll bring to our team! Company DescriptionSourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!Sourcepass is a leading technology service provider and consulting company that focuses on providing expert managed services, cloud computing and cybersecurity solutions to small to medium sized business across the US. Check out our amazing rating on Glassdoor!

Job Description ABOUT SOURCEPASS At Sourcepass, we're redefining what it means to be an IT partner. We deliver more than support to our clients; we deliver transformation. By combining excellent service, strategic guidance, and proprietary innovation, our award-winning team helps to simplify technology and amplify results for our clients. Empowered by Quest®, our intelligent IT management platform, we ensure our clients have complete visibility, proactive security, and smarter decision-making to maximize their IT function. Sourcepass is honored to have been recognized by various industry leaders, including Channel Futures, Inc., The Channel Co., Channel Insider, Acronis, and more. We have been named to the CRN Tech Elite 250 and CRN MSP 500 in 2026 and were named the Acronis Service Provider of the Year, Pax8 Global Partner of the Year, and were among the Forbes Best Startup Employers in 2025 & 2026, among other recent awards. With local roots and national reach, Sourcepass empowers businesses across industries to focus on what matters most: their people, their mission, and their growth. If this matters to you as well, let's work together on empowering our client's teams, protecting their data, and enabling their growth. Join us and be part of our journey toward even greater accomplishments. POSITION SUMMARY The Hybrid Field Technician is an in-house IT professional, qualified to provide superior customer support to client needs and requests. This position requires a strong ability to troubleshoot and solve a variety of IT related issues, as well as the capability to identify challenges that may necessitate additional team support in order to best serve the client. You should have experience in a client server environment with basic conceptual network understanding. This role provides first call response and resolution to clients consistent with the customer's SLA's. Support on a variety of desktops, systems, applications, networks, and mobile devices is in-line with the demands of this role. The schedule for this position is M-F 8AM - 5PM EST. The salary for this position is $68,000-$78,000. This role requires client site visits in Hicksville and Melville, Central Long Island. Occasional travel to NYC and eastern Long Island may also be required. Therefore, flexibility for dispatch as needed is necessary. A valid ID and reliable transportation are required. RESPONSIBILITIES • Provide Level Il technical support via phone and email to clients, • Handle first call resolution while building strong customer relationships, • Efficiently analyze, diagnose, troubleshoot, and resolve technical issues at desktop, server, and network level – or engage further resources if needed, • Ensure that IT network is being maintained to satisfy client requirements including monitoring of system performance and identification of system enhancements, • Update security programs and administer password changes to prevent unauthorized access to privileged data and information, • Administer system back-up and restoration processes, • Manage user workstation/server accounts, permissions, messaging systems (email, instant message), anti-virus and anti-spam, • Document client issues and resolutions to maintain internal knowledge base, • Maintain an awareness of customer's SLA and support efforts to stay within the boundaries of the SLA, • Participate in general meetings, company trainings, and orientation updates, • On-call rotation required DESIRED SKILLSET/EXPERIENCE Advanced knowledge of: • Windows Desktop Operating Systems thru Windows 10., • Windows Server Operating Systems thru 2016., • Configuration and Administration of Active Directory and Group Policy Objects., • Administration of Exchange Servers thru 2019., • Office 365 Administration., • Networking including TCP/IP, Switching and Wireless. Basic Knowledge of: • Mobile Devices and Mobile Device Management (Blackberry, Windows Mobile, Android and iOS), • Basic Configuration and Administration of HP, Dell, Cisco & Meraki Networking, • VLAN's, Routing and Wireless, • SAN's and Shared Storage ADDITIONAL SKILLS • 2 or more years of post-education IT work experience OR Associates Degree in Computer Science, Information Technology or similar, • Must be able to work independently and in a team environment, • Self-motivated and accountable to own client issues to resolution, • Solid time management and organizational skills, • Excellent verbal and written communication and professional interaction with diverse clients and colleagues, • SQL and Citrix experience a plus, • Microsoft InTune experience a plus, • Ability to work at client locations with respect to client's work environment & staff, • Sensible attitude when navigating challenging situations and frustrated clients Additional Requirements • Valid ID: Candidates must provide a valid, government-issued ID to verify identity, • Reliable Transportation: Candidates should have reliable transportation to ensure punctuality to client sites Sourcepass participates in the E-Verify program. As required by federal law, employees must complete an Employment Eligibility Verification (Form I-9) upon hire. Through the E-Verify program, Sourcepass will verify the identity and employment eligibility of all individuals hired to work in the United States. Sourcepass is also proud to be an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. All qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. We can't wait to see what unique perspectives you'll bring to our team!

Job DescriptionDesktop & Imaging Solutions Engineer We're seeking a highly skilled and self-motivated Desktop Engineer to play a pivotal role in our IT operations. This is a hybrid role based in Melville, NY, with a critical focus on remote imaging solutions, while also serving as a key resource in end-user support and service delivery. This role combines Level 1 (L1) end-user support via Jira Service Management (JSM) tickets with Level 2 (L2) technical escalation support, ensuring a seamless, high-quality support experience for our global workforce. You will be equally comfortable managing frontline user requests as you are solving complex technical issues. In this hardware-centric role, you'll be the expert behind our imaging solutions, from building and deploying new images to ensuring software security and optimal functionality across our enterprise. You'll also play a critical role in triaging, resolving, and escalating service requests, ensuring timely resolution and excellent user satisfaction. What You'll Do:Deliver End-User Support Excellence (L1 & L2): • Serve as a primary point of contact for L1 end-user support via Jira Service Management (JSM), handling ticket intake, triage, and resolution., • Provide prompt, professional, and customer-focused support for hardware, software, and access-related issues., • Resolve L1 issues independently and escalate more complex problems appropriately, while maintaining ownership through resolution., • Deliver Level 2 support for escalated issues, including in-depth troubleshooting across desktops, laptops, mobile devices, printers, and applications., • Ensure adherence to SLAs and ticket quality standards, including proper documentation, categorization, and communication.Own Our Imaging Solutions:, • Lead the creation, maintenance, and deployment of primary images from bare metal as new hardware models emerge., • Ensure secure, standardized, and efficient software distribution across the organization.Master Remote Troubleshooting:, • Diagnose and resolve issues using advanced remote support tools and techniques, minimizing downtime for remote employees., • Support a distributed workforce with a strong focus on first-contact resolution where possible.Be the Go-To for Support:, • Act as a trusted escalation point for complex technical issues beyond L1 capabilities., • Partner with other IT teams to resolve cross-functional issues efficiently.Fortify Our Security:, • Respond to alerts from SIEM and endpoint protection platforms., • Assist in endpoint hardening, patching, and vulnerability remediation.Optimize & Improve Service Delivery:, • Identify trends in ticket volume and recurring issues and recommend improvements to reduce incidents., • Continuously improve support workflows, automation opportunities, and knowledge base content.Maintain Precision:, • Track and update all incidents and service requests in Jira Service Management., • Maintain accurate documentation, asset inventory, and system records.Empower Our Users:, • Provide support for Office 365 applications, including CoPilot, Entra and Intune., • Manage user accounts, permissions, and access requests (Active Directory experience required), • Develop and maintain end-user documentation and self-service knowledge articles.Collaborate & Grow:, • Work effectively under pressure in a fast-paced environment., • Collaborate across IT and business teams., • Provide occasional after-hours support when required.What You'll Bring:, • 5+ years of progressive experience across desktop support, end-user support (L1), and advanced troubleshooting (L2)., • Proven ability to manage high-volume ticket queues in a structured ITSM platform (JSM or similar)., • Strong experience balancing user-facing support responsibilities with backend engineering tasks., • Proven expertise in remote imaging tools (e.g., AutiPilot, MECM/SCCM, Ivanti, SmartDeploy)., • Strong knowledge of Office 365 administration, including Intune, Entra and Exchange., • Strong knowledge of Active Directory, • Solid understanding of Windows 11 deployment and management., • Experience with:, • Software distribution and patch management, • Endpoint security tools, • Remote support technologies, • Strong working knowledge of ITIL-based service delivery principles (incident, request, escalation management)., • Excellent communication skills, with a focus on clarity and user experience., • A customer-first mindset with strong problem-solving and multitasking abilities., • Ability to operate effectively in a hybrid support model (L1 + L2)., • Experience with AWS Workspaces / Virtual Desktop is a plus., • CompTIA A+ preferred.Key Differentiator of This Role This position blends hands-on engineering (imaging, endpoint management) with direct end-user engagement, offering a unique opportunity to shape both technical solutions and the user support experience. Compensation: $75,000 - $85,000 USD, commensurate with experience. Who We Are API is the global leader for crew accommodation solutions, and we are changing the way businesses manage travel. Our technology platform streamlines the entire crew planning process, making day-to-day operations more efficient and elevating the crew layover experience. API’s proprietary technology, mobile solutions and our experienced team are positioned to offer our clients a complete, end-to-end platform that integrates seamlessly into their process. We are looking for dynamic, creative, and tech savvy individuals to join our team. If you are passionate about hard work, providing impeccable service, technology, and solutions to our clients then API may be a great fit for you! Other Duties Duties, responsibilities and activities may change at any time according to business needs. The performance of additional responsibilities if you are designated as a Data Protection Champion (DPC), Senior Information Risk Owner (SIRO) or Information Assurance Accounting Officer (IAAO). Work Environment This position operates in a professional office environment. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk; use hands to finger, handle or feel; and reach with hands and arms. AAP/EEO Statement Accommodations Plus International is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, creed, color, religion, alienage or national origin, ancestry, citizenship status, age, disability or handicap, sex, marital status, veteran status, sexual orientation, genetic information, arrest record, or any other characteristic protected by applicable federal, state or local laws. Our management team is dedicated to this policy with respect to recruitment, hiring, placement, promotion, transfer, training, compensation, benefits, employee activities and general treatment during employment. Powered by JazzHR 5xTCAUMQdA

Job Description DigitalOptometrics, a growing company in the telehealth field, seeks a Desktop Support/Customer Service Technician - Tier II to join out Lake Success, New York office. This is a fully onsite position in which you will be working a mixed role providing both technical and customer support to our clients and remote employees across North America. We aren't just looking for someone with exceptional technical background, but someone with great interpersonal communication skills as well. The ideal candidate is a dynamic team-oriented individual who is capable of performing technical troubleshooting while providing excellent customer service to our customers. With Tele-optometry being new to the healthcare industry we are looking for individuals who are willing to grow our IT/customer service department and help our customers experience a new way of doing eye exams. Technical Requirements: • Solid working knowledge of technology, operating systems, and IT infrastructure., • Ability to troubleshoot hardware and software issues with both technical and non-technical audiences., • Customer-service oriented with a proactive problem-solving attitude., • Professional written and verbal communication skills., • Strong understanding of how software and hardware interact., • Working knowledge of networking fundamentals: TCP/IP, DNS, DHCP, VLANs, and subnetting., • Knowledge with physical and structured cabling: Ethernet (Cat5e/Cat6/Cat6a), patch panels, cable, • Solid working knowledge of technology, operating systems, and IT infrastructure. runs, and termination., • Familiarity with serial connections and protocols: RS-232/RS-485, DB9/DB25 connectors, terminal Emulation and serial-to-USB adapters. • Ability to read and interpret basic network diagrams and cable maps., • Previous experience or college degree in Computer Science (preferred but not required) Non-technical Requirements: • Professionalism with all interactions internal and external., • Dependable with good attendance., • Ability to prioritize, escalate and handle issues as efficiently as possible. We provide a full range of benefits: medical, dental, vision, 401K plan & PTO DigitalOptometrics is an Equal Opportunity Employer. We do not discriminate based on race, color, religion, sex, national origin, age, disability, genetic information, or any other protected status. We are committed to providing a workplace free of discrimination and harassment. Job Posted by ApplicantPro

Job Description Level 1 Helpdesk Engineer (MSP) 📍 Hicksville, NY | Hybrid (Onsite Dispatch as Needed) 🕒 Full-Time About Lincoln IT Lincoln IT is a growing Managed Services Provider supporting clients in finance, legal, healthcare, and other regulated industries. We focus on delivering reliable IT, strong client relationships, and clear career growth for our team. The Role We’re looking for a Level 1 Helpdesk Engineer who enjoys helping people, solving problems, and building a career in IT. You’ll be the first point of contact for client support requests, working in a fast-paced MSP environment with exposure to a wide range of technologies. This role includes both remote support and occasional onsite dispatches to client locations. What You’ll Do Serve as first-line support for end users via phone, email, and ticketing system Troubleshoot and resolve issues with: Windows desktops and laptops Printers and peripherals Microsoft 365 (Outlook, Teams, OneDrive, SharePoint) Basic networking and connectivity issues Escalate complex issues to Level 2/3 engineers with proper documentation Perform onsite visits for installations, troubleshooting, and remediation Document all work clearly in the ticketing system (ConnectWise preferred) Assist with user onboarding/offboarding (accounts, permissions, hardware setup) Follow SLAs and internal processes to deliver consistent support Requirements 1–2 years of experience in Helpdesk, Desktop Support, or similar role Strong working knowledge of Windows and Microsoft 365 Basic understanding of networking concepts (DNS, DHCP, TCP/IP) Excellent communication and customer service skills Ability to multitask and prioritize in an MSP environment Reliable transportation and willingness to travel locally (mileage reimbursed) Experience with ConnectWise, IT Glue, or similar tools is a plus CompTIA A+, Network+, or similar certifications preferred (or working toward) Why Join Lincoln IT Competitive salary and benefits Hands-on experience across diverse client environments Clear growth path within a Managed Services organization Ongoing training and mentorship Supportive, team-oriented culture Powered by JazzHR QRrwMlQQTW

Job Description Job title Help Desk Technician II Classification (Exempt/Non-Exempt) Exempt/Non-Exempt Reports to IT Manager Revision # 1 Company/Description Summary Robertson, Anschutz, Schneid, Crane & Partners, PLLC provides elite legal representation to mortgage servicers in the context of foreclosure and bankruptcy cases. Our offices, home to more than 1000 employees across 20 states, work diligently to ensure our interests are in constant alignment with those of our clients. Visit our website at www.raslegalgroup.com for more insight into our organization and leadership team. Job Summary/Overview We are seeking an experienced IT technician to join our IT Helpdesk team that supports the use of technology in our organization. As an IT Technician at our satellite office, you will play a crucial role in maintaining and supporting the IT infrastructure to ensure seamless operations. This position requires a skilled professional with a minimum of 2 years of experience in IT support. The ideal candidate should have expertise in Active Directory, printer management, hardware and software troubleshooting, IP phone systems, computer imaging, deployment, project management, etc. As employees progress in experience, education, and performance consistency, promotional opportunities may become available. Our firm maintains a collegial work environment that prioritizes internal promotion, training, and professional development. Essential Duties and Responsibilities Active Directory Management: • Create, modify, and delete user accounts., • Manage group policies and security permissions., • Troubleshoot and resolve Active Directory-related issues. Printer Management: • Install, configure, and troubleshoot printers., • Monitor and maintain printer supplies., • Provide user support for printing-related issues. Hardware and Software Troubleshooting: • Diagnose and resolve hardware and software issues., • Perform routine maintenance and updates on computer systems., • Collaborate with the IT team for escalated problem resolution. IP Phone Systems: • Configure and troubleshoot IP phone systems., • Provide user support for telephony-related issues. Computer Imaging and Deployment: • Create and deploy system images for computers., • Manage the deployment process for new computers and upgrades., • Ensure standard configurations and security measures are applied. Project Management: • Participate in IT projects related to system upgrades and improvements., • Collaborate with the IT team to implement new technologies., • Document project progress and outcomes. User Support: • Provide technical support to end-users via various channels (phone, ticketing system, in-person)., • Educate users on IT best practices and procedures., • Address and resolve IT-related service requests. Documentation: • Maintain accurate and up-to-date documentation for IT systems and procedures., • Create user guides and documentation for common issues. Among other IT related tasks Schedule Monday – Friday Full time hours Occasionally weekends or after hours are required (5% - 10%) Other Duties Travel • This position requires traveling to our other satellite offices as needed. (10-15% travel) Qualifications • Minimum of 2 years of experience in IT support., • Proficiency in Active Directory administration., • Experience in managing and troubleshooting printers., • Strong hardware and software troubleshooting skills., • Familiarity with IP phone systems., • Experience in computer imaging and deployment., • Project management skills with the ability to handle multiple tasks simultaneously., • Excellent communication and interpersonal skills. RAS is an Equal Opportunity Employer. Qualified applicants are considered for employment without regard to race, color, age, national origin, religion, marital status, sex, sexual orientation, gender identity, gender expression, genetics, disability, protected veteran status or any other basis prohibited by law. We are committed to a diverse and inclusive workplace. Education Required Education: A degree in Information Technology or a related field is preferred. Additionally, candidates with one or more of the following certifications will be given preference: • CompTIA A+, • CompTIA Network+, • Microsoft Certified: Modern Desktop Administrator Associate, • Cisco Certified Network Associate (CCNA), • ITIL Foundation, • CompTIA Security+, • Microsoft Certified: Azure Fundamentals (for cloud-based environments) Note: While a degree is preferred, equivalent work experience and relevant certifications will also be considered. This list is not exhaustive, and candidates with other relevant certifications may be considered based on the discretion of the hiring team. This combination of education and certifications is intended to ensure that the candidate has both the theoretical knowledge and practical skills required for the position. Physical functions While performing the duties of this job, the employee is regularly required to sit, talk, type, listen, and use repetitive motion. Tasks may involve extended periods at a keyboard or workstation and involve frequent handling of computer equipment. The employee is frequently required to stand, walk, use hands and fingers to handle and feel. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead to service hardware and software used by the organization. Occasionally the employee will need to be able to lift and move up to 40 pounds. Work Environment The work environment for this role is generally indoors at a desk in a well-lighted, climate-controlled cubicle or office with moderate noise levels. Travel This position requires traveling to our other satellite offices as needed. (10-15% travel)

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