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  • Menu Systems Manager
    Menu Systems Manager
    5 days ago
    $95000–$115000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Menu Systems Manager is responsible for building, maintaining, and optimizing NAYA's menu architecture across all ordering platforms---POS, digital channels, and third-party delivery. This role ensures that guests have a consistent, accurate, and intuitive experience no matter how they choose to place their orders. You will oversee integrations between ordering, payment, and fulfillment tools; manage menu-related data accuracy; lead testing for new items and system updates; and partner cross-functionally to support flawless rollouts. You'll be the person who sees the menu as a system, not a set of disconnected items---someone who is highly organized, deeply detail-oriented, and passionate about creating operational excellence through clean, scalable menu design. How You'll Impact • Deliver a seamless ordering experience for guests across in-store, digital, and delivery channels through clean, consistent menu architecture., • Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations., • Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution., • Enable flawless launches of new menu items, system updates, and new restaurant openings. What You'll Do Menu Architecture & Configuration • Configure, maintain, and optimize NAYA's menu across all ordering platforms including POS, digital ordering, and third-party delivery partners., • Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy., • Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts. Systems Integration & Data Accuracy • Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting., • Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence. Testing, Launches & QA • Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go-live., • Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks., • Onboard new restaurant locations into all menu systems with accuracy and consistency. Cross-Functional Collaboration • Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams., • Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines., • Serve as a subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting. What you Bring • Bachelor's degree preferred---ideally in Information Systems, Hospitality, or a related field., • 3--5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment., • 5+ years of experience in restaurant operations, technology, or systems enablement roles., • Proven experience managing cross-channel menu integrations using tools such as Toast, Lunchbox, Checkmate, and On Line Ordering Systems., • Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives., • Strong analytical, organizational, and communication skills. A mindset that is: • Highly detail-oriented, • Exceptionally organized, • Able to see the menu as a cohesive system---not a collection of parts, • Passion for improving guest and team experience through streamlined systems and thoughtful design., • Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.

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  • English–Korean Bilingual Executive Assistant
    English–Korean Bilingual Executive Assistant
    14 days ago
    Full-time
    Manhattan, New York

    Location: New York City Position: Full-time or Part-time Reports to: Director of NYC Global Center Are you highly organized, adaptable, and interested in supporting the operations and growth of a dynamic international education organization? NYC Global Center is seeking a thoughtful, capable, and proactive English–Korean Bilingual Executive Assistant to work directly with the Director in supporting multiple school locations and organizational initiatives. This role is for a growth-oriented position for someone who enjoys multitasking, strategic coordination, problem-solving, and learning how educational organizations operate behind the scenes. The Executive Assistant will support daily operations, assist with special projects, coordinate communication across teams, and help turn ideas into action efficiently and professionally. The ideal candidate is highly organized, dependable, and eager to grow professionally while working closely with leadership. Candidates with backgrounds in marketing, finance, education, business, or related fields are especially encouraged to apply. This position is intentionally broad and designed to evolve over time. As capability, judgment, and reliability are demonstrated, the Executive Assistant may gradually take ownership of recurring initiatives, operational areas, or strategic projects while continuing to support organizational operations. Responsibilities Provide direct day-to-day support to the Director across multiple operational priorities and school locations Assist with planning, coordination, and execution of special projects and organizational initiatives Help organize schedules, documents, reports, meetings, and follow-up tasks Support communication and coordination across departments and campuses Maintain organized spreadsheets, records, reports, and filing systems Assist with operational, administrative, financial, and logistical tasks as priorities shift Support marketing-related projects, outreach efforts, and strategic initiatives Help monitor workflows and ensure projects move forward smoothly and efficiently Communicate professionally with staff, students, partners, and external contacts when needed Step in proactively where support is most needed Qualifications Bachelor’s degree required Recent college graduates and master’s degree graduates are welcome to apply School will provide training for the right candidate Fluent in English and Korean (spoken and written) 1–3 years of professional experience preferred, though strong entry-level candidates are encouraged to apply Strong organizational skills and attention to detail Comfortable working with Microsoft Office, spreadsheets, digital platforms, and AI-driven workplace tools and technologies Able to manage multiple priorities in a fast-paced environment Marketing strategy knowledge or financial background is a strong plus Education industry experience is a plus Traits & Skills Highly organized, dependable, and proactive Strong problem-solving and critical-thinking abilities Excellent time management and prioritization skills Professional and respectful in all interactions Adaptable and calm under pressure Strong sense of urgency and accountability Eager to learn, grow, and take on increasing responsibility Able to handle sensitive information with discretion and confidentiality Comfortable supporting a wide variety of operational and strategic projects Candidates from diverse academic and professional backgrounds — including marketing, finance, business, education, communications, arts, or humanities — are encouraged to apply. Growth & Development This role is designed to grow with the right candidate. Over time, and with demonstrated capability and trust, the Executive Assistant may take increasing ownership of operational areas, strategic initiatives, or management responsibilities while working closely with the Director. Compensation & Benefits Salary: $55,000 – $70,000 annually, based on experience and qualifications Professional development and growth opportunities Supportive and collaborative work environment Opportunity to work closely with leadership and gain hands-on operational experience Schedule & Location Full-time or part-time available Monday–Friday schedule Work across multiple NYC school locations as needed Pay: $55,000.00 - $70,000.00 per year Benefits: Paid time off Parental leave Retirement plan Work Location: In person

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  • Guest Experience Specialist
    Guest Experience Specialist
    5 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

    Easy apply
  • Restaurant General Manager
    Restaurant General Manager
    21 days ago
    $65000–$75000 yearly
    Full-time
    Manhattan, New York

    General Manager Sophie's Cuban Cuisine Reports to: Director of Operations / Chief Operating Officer About the Role At Sophie’s Cuban Cuisine, we’re built on culture, tradition, and hospitality. For nearly 30 years, our family-founded, woman-led brand has delivered authentic Cuban flavors with warmth, consistency, and pride. As a General Manager, you are the leader of your restaurant—responsible for driving daily operations, building a strong team culture, and delivering exceptional guest experiences. You lead from the front, set the tone on the floor, and balance hands-on execution with strategic thinking. This role is for someone who takes ownership, leads with hospitality, and is passionate about developing people and growing a business. Compensation & Perks • Salary: $65,000 – $70,000, • A meal on us, with every shift, • Opportunity to grow within a company that promotes from within, • Clear growth path to roles such as District Manager and Director of Operations Key Responsibilities Team Leadership & Development • Recruit, hire, and develop team members aligned with Sophie’s culture, • Create and manage schedules based on sales and labor targets, • Provide real-time coaching and performance feedback, • Build a strong team environment rooted in accountability and respect, • Train staff on SOPs, food safety, and menu knowledge Guest Experience & Hospitality • Lead a guest-first culture rooted in warmth and attentiveness, • Resolve guest concerns with professionalism and care, • Ensure consistency across all channels: in-store, takeout, delivery, and catering, • Train team members on upselling and guest engagement Financial Performance • Own and manage store P&L, • Monitor labor, food cost, and operational expenses, • Manage inventory, ordering, and vendor relationships, • Maintain proper cash handling and reporting procedures Operations Excellence • Ensure all opening, mid-shift, and closing procedures are followed, • Maintain DOH compliance, cleanliness, and food safety standards, • Oversee order accuracy, food quality, and speed of service, • Ensure all digital platforms (Toast, Uber Eats, DoorDash, Lunchbox) are optimized and active Leadership & Communication • Lead from the floor during peak hours, • Conduct daily huddles and ongoing team communication, • Develop assistant managers and future leaders, • Make informed decisions, balancing guest experience and operations Brand Growth & Community • Represent Sophie’s Cuban within the local community, • Monitor and respond to guest reviews, • Support local marketing and promotional initiatives Qualifications • 5+ years of experience as a GM or Assistant GM in a high-volume restaurant, • Strong leadership, communication, and hospitality mindset, • Solid understanding of restaurant financials (P&L, labor, COGS), • Fluent in English (Spanish strongly preferred), • Experience with POS systems (Toast preferred), • ServSafe certified (or willing to obtain within 30 days), • Ability to lead in a fast-paced, high-volume environment Availability • Must have open availability, including nights, weekends, and some holidays Work Environment This is a hands-on leadership role. You will spend the majority of your time on the floor leading your team, supporting service, and ensuring operations run smoothly. This role requires long periods on your feet and the ability to perform in a fast-paced environment. Why Sophie’s Cuban? At Sophie’s, we treat our team like family. We believe in promoting from within, investing in our people, and building careers—not just jobs. If you’re passionate about great food, strong teams, and authentic hospitality, this is your opportunity to grow with a brand that values culture, consistency, and community. Apply today and lead one of New York’s favorite Cuban concepts.

    Easy apply
  • Guest Experience Manager
    Guest Experience Manager
    7 days ago
    $80000–$90000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Manager is responsible for leading and evolving NAYA's end-to-end guest experience strategy across all channels --- including digital, in-store, and post-visit engagement. This role goes beyond response management to build scalable systems, insights, and processes that elevate guest satisfaction, loyalty, and brand perception. You will serve as the voice of the guest at a strategic level --- translating feedback into actionable insights, partnering cross-functionally to drive improvements, and ensuring consistency in how NAYA shows up for every guest. This is a highly visible role requiring a balance of empathy, operational awareness, analytical thinking, and leadership. How You'll Impact • Build and lead a best-in-class guest experience function that scales with NAYA's growth, • Increase guest satisfaction, retention, and brand loyalty through thoughtful engagement and recovery strategies, • Influence operational, digital, and marketing decisions through actionable guest insights, • Establish consistent, high-quality standards for guest communication across all platforms What You'll Do Guest Experience Strategy & Leadership • Own and evolve NAYA's guest experience vision, standards, and communication approach, • Develop scalable processes for managing guest feedback across all channels, • Define success metrics (CSAT, response time, resolution rates, sentiment trends) and drive performance against them, • Lead initiatives that proactively enhance the guest journey, not just react to issues Guest Communication & Recovery • Oversee all guest communications across email, surveys, social media, and third-party platforms, • Ensure responses are timely, empathetic, brand-aligned, and solutions-driven, • Design and implement elevated recovery strategies that turn negative experiences into loyalty-building moments, • Guide tone, voice, and messaging consistency across channels Insights & Continuous Improvement • Analyze guest feedback to identify trends, root causes, and opportunities, • Translate insights into clear, actionable recommendations for Operations, Marketing, and Technology teams, • Partner cross-functionally to implement changes that improve both in-store and digital experiences, • Create reporting dashboards and regular insights summaries for leadership Cross-Functional Collaboration • Act as the central liaison between guest experience and internal teams, • Escalate and track critical issues, ensuring accountability and resolution, • Collaborate on product, menu, and operational changes based on guest feedback Systems, Tools & Process Optimization • Own and optimize CRM and reputation management tools (e.g., Tattle, SOCI, Olo Engage, Yext, Salesforce, etc.), • Improve workflows, automation, and documentation practices, • Ensure all guest interactions are properly tracked, categorized, and leveraged for insights Operational & Brand Alignment • Maintain deep knowledge of NAYA's menu, operations, and evolving systems, • Ensure all guest-facing communication reflects current offerings and brand standards, • Identify gaps between intended and actual guest experience What you Bring • 3+ years of experience in guest experience, customer experience, or hospitality operations (multi-unit or high-growth environment preferred), • Proven ability to move from execution to strategy --- building systems, not just managing tasks, • Exceptional communication skills (written and verbal), with a strong sense of tone and brand voice, • Experience with CRM, guest feedback, and reputation management platforms, • Strong analytical mindset with the ability to turn data into action, • High attention to detail and organizational discipline, • Experience collaborating cross-functionally and influencing without direct authority A mindset that is: • Guest-obsessed: Sees every interaction as an opportunity to build trust and loyalty, • Strategic thinker: Looks beyond individual issues to identify patterns and long-term solutions, • Empathetic communicator: Balances care with clarity in every interaction, • Operator at heart: Understands the realities of restaurant environments and designs practical solutions, • Curious and growth-driven: Continuously looks for ways to improve systems, tools, and outcomes Ownership mentality: Takes full accountability for the guest experience end-to-end

    Easy apply
  • Social Media Manager Intern
    Social Media Manager Intern
    24 days ago
    Part-time
    Edgewater

    Are you passionate about social media, storytelling, and building buzz around innovative apps? Join GainsApp, a growing platform at the intersection of coaching, performance, and goal achievement, now expanding into an exciting gamified user experience. We’re seeking a creative, trend-savvy Social Media Manager Intern to help grow our digital presence and engage a community driven by success and accountability. What You’ll Do • Create and manage engaging content across Instagram, TikTok, X, and LinkedIn, • Develop campaigns highlighting our new gamified features and user success stories, • Identify trends and turn them into engaging, brand-aligned content, • Support content calendars, reels, and short-form video strategy, • Engage with followers and help build an active online community, • Track performance metrics and optimize content, • What We’re Looking For, • Strong interest in social media, branding, or digital marketing, • Passion for apps, gamification, and user engagement, • Creative thinker with a strong sense of trends and storytelling, • Comfortable creating or appearing in short-form video content, • Organized, proactive, and reliable, • Bonus: Experience with Canva, CapCut, or analytics tools, • Why Join GainsApp?, • Be part of an emerging app introducing gamification, • Gain hands-on experience building and scaling a brand, • Flexible hybrid work environment (NY/NJ area preferred), • Opportunity to contribute ideas and make a real impact, • Potential pathway to future opportunities, • Details, • Position: Social Media Manager Intern, • Location: Hybrid (Remote + NJ/NY meetups), • Start Date: Immediate, • Compensation: Academic credit and/or volunteer service hours available ; eligible for future PT or FT salaried opportunity How to Apply Submit your resume and any social media samples or portfolio. Show us your creativity and how you think!

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  • Menu Systems Manager
    Menu Systems Manager
    7 days ago
    $95000–$115000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan Paid Vacation time • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Menu Systems Manager is responsible for building, maintaining, and optimizing NAYA's menu architecture across all ordering platforms---POS, digital channels, and third-party delivery. This role ensures that guests have a consistent, accurate, and intuitive experience no matter how they choose to place their orders. You will oversee integrations between ordering, payment, and fulfillment tools; manage menu-related data accuracy; lead testing for new items and system updates; and partner cross-functionally to support flawless rollouts. You'll be the person who sees the menu as a system, not a set of disconnected items---someone who is highly organized, deeply detail-oriented, and passionate about creating operational excellence through clean, scalable menu design. How You'll Impact • Deliver a seamless ordering experience for guests across in-store, digital, and delivery channels through clean, consistent menu architecture., • Increase operational efficiency and reduce errors by ensuring accurate routing, pricing, modifiers, and integrations., • Support profitability and speed of service through menu clarity, system reliability, and proactive issue resolution., • Enable flawless launches of new menu items, system updates, and new restaurant openings. What You'll Do Menu Architecture & Configuration • Configure, maintain, and optimize NAYA's menu across all ordering platforms including POS, digital ordering, and third-party delivery partners., • Build comprehensive, scalable menu structures that support evolving business needs, pricing, and product strategy., • Implement and maintain 86ing processes across all channels, providing visibility into trends and operational impacts. Systems Integration & Data Accuracy • Manage data flow and integrations between ordering, payment, and fulfillment systems to ensure accurate aggregation, routing, and reporting., • Monitor and troubleshoot integration issues, partnering with internal teams and external vendors to resolve quickly and prevent recurrence. Testing, Launches & QA • Lead end-to-end QA testing for new menu items, system upgrades, and limited-time offers before go-live., • Develop and maintain documentation including configuration standards, QA checklists, and rollout playbooks., • Onboard new restaurant locations into all menu systems with accuracy and consistency. Cross-Functional Collaboration • Collaborate closely with Culinary, Marketing, Operations, Technology, Finance, and Leadership teams., • Ensure alignment on menu accuracy, pricing strategy, promotional setups, and launch timelines., • Serve as a subject-matter expert on how menu configuration impacts guest experience, speed of service, and reporting. What you Bring • Bachelor's degree preferred---ideally in Information Systems, Hospitality, or a related field., • 3--5 years of hands-on experience in menu configuration, POS management, or digital ordering systems in a multi-unit restaurant environment., • 5+ years of experience in restaurant operations, technology, or systems enablement roles., • Proven experience managing cross-channel menu integrations using tools such as Toast, Lunchbox, Checkmate, and On Line Ordering Systems., • Demonstrated success implementing process improvements, QA procedures, and data accuracy initiatives., • Strong analytical, organizational, and communication skills. A mindset that is: • Highly detail-oriented, • Exceptionally organized, • Able to see the menu as a cohesive system---not a collection of parts, • Passion for improving guest and team experience through streamlined systems and thoughtful design., • Performs other related duties as assigned by the Management Team, approaching every task with care, consistency, and a positive attitude.

    Easy apply
  • Guest Experience Specialist
    Guest Experience Specialist
    7 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

    Easy apply
  • Document Controller
    Document Controller
    1 month ago
    $40000–$52000 yearly
    Full-time
    Greenpoint, Brooklyn

    The candidate will be responsible for preparing and processing business contracts on an as-needed basis throughout the day. This includes completing contract templates in accordance with specific deal terms, ensuring all documentation is accurate, compliant, and delivered within required timeframes. Once finalized, contracts must be distributed to relevant parties via a secure electronic signature platform. In addition, the role may involve processing applications and supporting related operational workflows as needed. Key Responsibilities: • Accurately complete and review contract templates based on transaction-specific requirements, • Ensure timely execution and delivery of all contractual documents, • Distribute agreements through electronic signature platforms (e.g., DocuSign), • Assist with application processing and administrative operational tasks, • Maintain organized digital records and ensure compliance with internal standards Qualifications & Expectations: • Strong attention to detail with the ability to manage complex documentation accurately, • Proven ability to perform in a fast-paced, high-volume financial or business environment, • Excellent time management and organizational skills, • High level of accountability, as errors in contract execution may result in financial or regulatory penalties, • Technologically proficient, including advanced working knowledge of Microsoft Excel, Microsoft Word, Adobe Suite, and Gmail, • Comfortable using digital document management systems and e-signature platforms (e.g., DocuSign) We are seeking a highly efficient, detail-oriented professional who can uphold strict accuracy standards while supporting critical financial and operational processes.

    Immediate start!
    No experience
    Easy apply
  • General Manager – Full-Service Restaurant Operations
    General Manager – Full-Service Restaurant Operations
    2 months ago
    Full-time
    Gowanus, Brooklyn

    General Manager – Full-Service Restaurant Operations Brooklyn, NY | Full-Time | 50 Hours/Week | Bilingual (Spanish/English) Required Table 87 is seeking a sharp, experienced General Manager to oversee operations at our two full-service coal-fired pizza and Italian restaurants in Brooklyn. This is not just a management role, it’s a leadership position within a growing, family-owned business. We’re a high-volume operation with multiple revenue streams, and ownership is actively involved in the day-to-day. We move quickly, expect accountability, and don’t operate with layers of corporate structure. We’re looking for someone who can step into that environment, earn trust, and take real ownership of operations. This role is for someone who is hands-on, detail-oriented, and willing to put in the work to understand how we operate and help build structure where it’s needed. The ideal candidate is bilingual (Spanish/English), experienced, highly organized, and comfortable managing both people and systems at a high level. Key Responsibilities • Operations Management, • Lead all day-to-day operations across two full-service Table 87 locations, • Implement and maintain systems that improve efficiency, consistency, and guest experience, • Manage labor budgets, scheduling, and clock-ins with discipline and accuracy, • Oversee service flow, order timing, and execution across all stations, • Ensure flawless execution of all online ordering platforms (UberEats, DoorDash, Slice, Grubhub,etc.), • Oversee and optimize POS systems, printer functionality, and order routing Restaurant365 Leadership • Utilize Restaurant365 for daily operations, not just reporting, • Manage inventory control, ordering, and vendor relationships, • Track labor cost, cost of goods, and overall performance, • Review daily and weekly reporting and make real-time operational adjustments, • Use R365 insights to improve profitability and efficiency, • Employee Onboarding & Training, • Lead onboarding for all new hires across front-of-house and back-of-house, • Build and maintain structured training systems, • Train staff consistently to improve service, efficiency, and sales performance, • Ensure all team members fully understand their roles and expectations, • Continuously develop staff and identify areas for improvement People & Service Leadership • Hire, train, and retain team members across FOH and BOH, • Run weekly team meetings with servers, bussers, bartenders, and kitchen staff, • Be on the floor daily, interacting with guests, resolving issues, and leading by example, • Hold team members accountable to company standards at all times, • Create a professional, respectful, and performance-driven work environment, • Handle customer issues directly and ensure a high level of hospitality Front & Back of House Oversight • Oversee front counter operations and full dining room service, • Maintain strong coordination between FOH and BOH at all times, • Ensure speed, accuracy, and consistency across all stations, • Step into any position when needed and lead from the floor Online Ordering & Technology • Oversee all third-party and direct ordering platforms, • Understand how Grubhub, Uber Eats, DoorDash, Slice, and similar platforms operate, • Manage order timing, prep times, and driver coordination, • Ensure all systems are functioning properly, including POS, printers, and integrations, • Be highly comfortable with technology, including Google Workspace and daily digital operations Sales & Performance Improvement • Train staff to upsell and improve average ticket size, • Identify opportunities to increase sales through better execution and service, • Continuously improve operations to drive profitability, • Take ownership of improving overall business performance Events & Catering • Own execution of all in-house events and private dining experiences, • Work closely with the Catering & Events Team Lead on off-site - catering and large-scale events, • Ensure clear communication and strong execution across all teams, • Track event performance and assist in growing the catering program Inventory & Compliance • Oversee all product ordering, inventory controls, and vendor relationships, • Ensure no outages through proactive monitoring and reordering, • Maintain tight inventory systems and organization, • Uphold all Department of Health (DOH) regulations including food safety, labeling, and cleanliness • Enforce FIFO systems and track waste to maximize margins Requirements Minimum 5+ years General Manager experience in full-service restaurants REQUIRED: Deep working knowledge of Restaurant365 (inventory, labor, reporting) Fluent in Spanish and English Strong leadership and training experience with the ability to develop teams Deep understanding of online ordering platforms (Grubhub, Uber Eats, DoorDash, Slice) Strong operational knowledge of both FOH and BOH High level of comfort with technology, including Google Workspace, POS systems, and reporting tools Strong experience running team meetings and managing staff performance Excellent customer service instincts and ability to resolve issues professionally Highly organized, detail-oriented, and consistent Must be available for 50 hours/week, including nights and weekends Hands-on leadership style, present, reliable, and able to lead by example Strong understanding of BOH operations and inventory procedures Familiarity with Brooklyn restaurant operations and DOH standards is a plus Compensation & Schedule Full-time salaried position (starting at 50 hours/week) 2 scheduled days off per week Competitive salary (commensurate with experience) Performance-based bonus potential Opportunities for growth within a growing, respected brand About Table 87 Established in 2012, Table 87 is a Brooklyn-based coal-fired pizza and Italian restaurant group known for quality, consistency, and community. As the first pizzeria in Brooklyn to serve coal-fired pizza by the slice, we’ve built a reputation for great food, strong operations, and neighborhood roots, while expanding into frozen retail, food service, and catering.

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  • Digital Marketer
    Digital Marketer
    2 months ago
    $18–$22 hourly
    Full-time
    Bedford-Stuyvesant, Brooklyn

    We are looking for a skilled and detail-oriented Digital Specialist to join our team at one of the most beautiful supermarkets in the United States. This is a long-term opportunity with real growth potential in a dynamic and fast-paced environment. 🛠️ Responsibilities: Manage and optimize our Instacart store, Ensure all items are properly listed Upload high-quality images. Create a smooth and professional user experience Improve overall customer experience on Instacart to perfection Manage and enhance our Google presence. Maintain high ratings Monitor and improve reviews and customer feedback. Maintain and improve our website. Update content and fix issues Continuously enhance performance and appearance, Run and grow our Instagram account, Create and post engaging content (including videos) Build a strong and appealing brand presence Ability to work independently and stay organized Creative mindset with attention to detail 💼 Job Details: Schedule: Morning shift, 9:00 AM – 5:00 PM Pay: $18–$20/hour Environment: Friendly, professional, and highly attractive workplace 🎥 Application Requirement: Please send a short video clip introducing yourself: Tell us a bit about who you are Explain why you think you are a good fit for this rol 🚀 Why Join Us? Long-term position with growth opportunities Work in a beautiful, modern supermarket environment Be part of a team that values quality, innovation, and excellence If you're passionate about digital work and want to make a real impact — we’d love to hear from you!

    Immediate start!
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