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Job Description BGB Group VP, AI Transformation Our Agency BGB Group is a healthcare communications agency that offers a wide range of services, including traditional pharmaceutical advertising, promotional medical education, payer marketing, and consulting services. Known for excellence and professionalism, we're hired as strategic and creative partners by our biopharmaceutical clients to drive category/brand awareness and growth. Position Overview The VP, AI Transformation will lead the design, implementation, and optimization of BGB's AI-powered agency operating system—a connected ecosystem where human creativity is amplified by intelligent systems that automate workflows, optimize decision-making, and unlock new value streams. Reporting to the EVP of Omnichannel & Technology, this leader will define, execute, and drive the AI product operating system for the Communications Division, driving measurable operational efficiency, adoption, and competitive differentiation. The Director will serve as the bridge between strategic intent and technical execution—guiding internal teams and development partners to deliver scalable, secure, and compliant AI solutions that elevate how BGB delivers work. What You'll Achieve • Lead the planning, execution, and scaling of BGB's multi-phase AI roadmap for the Communications Division., • Deliver high impact, measurable improvements in creativity, efficiency, and the quality of BGB's solutions for clients., • Build the foundation for scalable AI capabilities that enhance client value and agency differentiation. Strategic Leadership • Own BGB's AI Operating System vision and translate it into a product roadmap for the Communications Division, aligned with Phases 1–3 of the AI Strategy (Foundation → Automation → Differentiation)., • Partner with senior leadership to prioritize initiatives that drive measurable business value and define ROI frameworks for AI-driven transformation., • Lead end-to-end product lifecycle management for AI solutions—from concept to pilot to enterprise rollout., • Oversee selection and deployment of off-the-shelf tools, • As required, lead internal and external teams to plan, launch and scale custom-built agentic systems to streamline workflows and enhance creativity., • Lead the AI Center of Excellence (COE) to establish governance, compliance, and operational standards., • Partner with HR and Learning teams to implement the AI Champions program, delivering function-specific training and adoption support., • Drive cultural adoption of AI through best-practice playbooks, prompt libraries, and documented use cases by function., • Monitor and analyze product performance to assess impact on cycle time, productivity, and quality., • Establish KPI frameworks to quantify business outcomes and identify improvement opportunities., • Identify and incubate opportunities to commercialize proprietary AI tools and agentic systems that generate new client value streams., • Develop and deploy learning loops to keep BGB at the forefront of emerging AI technologies and industry transformation., • Partner with Operations and Transformation Office who will support the process documentation, change management, and integration into project workflows. Preferred Qualifications • 8+ years of product management, technical program management, or management consulting experience., • Bachelor's or advanced degree in computer science, engineering, data science, information systems, or related field, or equivalent experience., • Demonstrated success leading complex, cross-functional change management including technology implementations., • Strong technical understanding of AI/ML platforms, APIs, agent architectures, and data governance., • Proven ability to translate technical concepts into business outcomes and communicate effectively with executive and non-technical audiences., • 3+ years in AI/ML, enterprise automation, or data-driven SaaS., • Experience in healthcare, life sciences, or regulated industries., • Excellent problem-solving, communication, and strategic thinking skills. The salary range provided is for the NYC-hybrid position, which requires occasional in-office presence, and represents what a potential hire may expect to earn in this role at BGB. For candidates in other locations, salary will be adjusted to reflect local market rates. Actual salary decisions will be influenced by several factors that we use to determine overall fit, including experience (both direct and indirect), education, training, demonstrated qualifications, and organizational need. Salary is only one component of the total rewards package offered at BGB Group. BGB Group is an equal opportunity employer. All applicants will be considered without regard to race, color, religion, sex, age, national origin, citizenship status, sexual orientation, disability, veteran status or any category or class of person protected by law.

Job Description ORGANIZATION The New York Public Library (NYPL), the nation’s largest public library system, is dedicated to inspiring lifelong learning, advancing knowledge, and strengthening communities across New York City. With 92 locations across the Bronx, Manhattan, and Staten Island, and a collection of nearly 53 million items, NYPL is both a neighborhood cornerstone and a global leader in public knowledge. The Library serves as a hub for equitable access, digital inclusion, and civic engagement—offering free, world-class programs and services that help New Yorkers of all ages develop literacy, career skills, and cultural fluency. To learn more about the New York Public Library, please visit . OPPORTUNITY NYPL seeks a visionary and collaborative executive to serve as Vice President of Education, leading the strategy and delivery of learning programs across the Library’s 88 branch libraries, the Thomas Yoseloff Business Center, and partner sites across New York City. This leader will shape and modernize NYPL’s education and learning agenda, honoring the Library’s 125+ year legacy while driving innovation to meet the needs of today and tomorrow. The Vice President will build on NYPL’s strengths in literacy, ESOL, after-school, digital skills, workforce development, civic engagement, and cultural programming, ensuring more New Yorkers have access to the skills and confidence they need to learn and thrive. The role requires close collaboration with colleagues across the Library, including the teams overseeing NYPL’s three Research Libraries, to align education and public learning efforts while maintaining distinct portfolios. With a program budget of more than $20 million and a team of over 400 full- and part-time staff, the Vice President will guide a broad portfolio that connects people of all ages to meaningful learning opportunities across NYC. As a visible ambassador for NYPL, this leader will forge partnerships with civic, educational, and cultural leaders, advancing the Library’s role as a trusted civic partner and engine of opportunity for New Yorkers. COLLABORATION & ORGANIZATIONAL CONTEXT This Vice President leads within a deeply collaborative executive environment, playing a hybrid role that involves overseeing teams that deliver direct services (e.g., ESOL, TechConnect, After-School instruction) and building the infrastructure that enables branch staff across 89 locations to deliver high-quality education and public programs system-wide. Success in this role requires close partnership with several key colleagues and departments: • Vice President for Branch and Patron Services – A primary operational partner. Together, these leaders align strategy, training, and resources to strengthen reading and learning across all branches., • Vice President for Public Programs and Exhibitions (Research Libraries) – A close collaborator in connecting the strengths of NYPL’s Research Libraries with the reach of its branch system. Together, these divisions coordinate institution-wide programs, events, and partnerships that bridge research, culture, and community learning, while maintaining distinct organizational portfolios., • Senior Director of Reading and Engagement – Oversees system-wide public programming and NYPL’s broader reading and engagement strategy. The Vice President partners closely with this leader to align education initiatives with the Library’s efforts to foster a lifelong culture of reading and connection across all locations., • BookOps – As the team responsible for digital and physical collection development in the branches BookOps is a key partner in sourcing collections for literacy campaigns and programs., • Thomas Yoseloff Business Center – A key partner in expanding entrepreneurship, workforce, and financial literacy programs that link business and science resources with community learning., • Strategy and Public Impact – Works closely with this division to measure outcomes, evaluate programs, and guide data-driven improvements that strengthen impact across NYPL’s learning portfolio., • Digital – Collaborates on tools and technologies that expand access to learning, from digital literacy to hybrid and virtual programs., • Communications – Partners on storytelling, outreach, and patron engagement to expand awareness and participation., • Development – Coordinates on grant writing, reporting, and donor engagement. While not the primary fundraiser, this VP plays a visible role in sustaining funder confidence through collaboration and results. RESPONSIBILITIES Reporting to the Merryl and James Tisch Director of Branch Libraries and Education, the Vice President for Education will focus on the following core areas: Strategic Leadership & Direction • Advance a clear, focused vision for lifelong learning that builds on NYPL’s strengths and aligns with the Learning pillar of the FY26–30 strategic plan., • Translate the Library’s goals—economic mobility, digital inclusion, and civic participation—into measurable operational plans across programs and teams., • Guide an established portfolio through its next stage of growth, strengthening program quality, reach, and efficiency., • Establish performance benchmarks and accountability systems that foster collaboration and measurable impact., • Collaborate with internal partners, including the Yoseloff Business Center and workforce development teams, to expand pathways for entrepreneurship, career advancement, and small-business learning., • Oversee the Library’s core public education portfolio, including Early Literacy, NYPL After School, Teens 360°ree;, English for Speakers of Other Languages (ESOL), TechConnect, and Career Services., • NYPL seeks a leader who brings not only deep knowledge of the education landscape but also a spirit of experimentation—someone eager to test new models, question old assumptions, and build how communities will learn in the future, not just replicate what has worked in the past., • Integrate emerging technologies—such as AI, coding, and creative media—into learning and workforce programs in ways that are accessible, ethical, and inclusive., • Encourage cross-program connections that link education, workforce, and community learning across branches and neighborhoods., • Work alongside Programming and Research Library teams to align cultural programs and civic dialogue with NYPL’s broader learning agenda., • Build on NYPL’s performance benchmarks through data-driven evaluation that tracks utilization, outcomes, and long-term impact on literacy, career readiness, and social mobility., • Collaborate with the Strategy and Public Impact and Digital teams to strengthen data systems and align evaluation with organizational goals., • Lead and inspire a diverse, highly skilled team of more than 400 staff., • Foster accountability, collaboration, and shared purpose across teams with deep expertise in multiple domains., • Guide an experienced leadership group through a period of consolidation and impact-focused growth., • Collaborate closely with the Vice President for Branch and Patron Services to align branch-based programs with systemwide learning strategies., • Partner with the Senior Director of Reading & Engagement to unify the core adult education portfolio (including English for Speakers of Other Languages [ESOL], TechConnect, and Career Services) with the strategy for adult literary and cultural programs, ensuring seamless program integration across the Library system., • Partner with schools, training providers, employers, and community organizations to expand participation and connect learning to opportunity., • Work with Communications and Development to strengthen visibility, donor confidence, and philanthropic investment in NYPL’s education and learning programs., • Partner with Development to identify and pursue new funding opportunities that support innovation, program expansion, and long-term sustainability. QUALIFICATIONS The ideal candidate will be an experienced and inclusive executive who brings both strategic depth and operational rigor to complex, high-impact organizations. • Master’s degree in Education, Library Science, Public Administration, or related field., • Senior leadership experience managing multi-site programs with $5M+ budgets and 100+ staff., • Proven success driving transformative strategies that elevate quality, expand reach, and position organizations for the future., • Commitment to advancing equity and access in education, literacy, workforce, or public service., • Demonstrated ability to modernize long-standing programs and systems while respecting institutional history and culture., • Record of building data-driven, performance-based systems that link evaluation, outcomes, and staff development., • Skilled in quantitative and qualitative analysis to inform strategy, measure impact, and guide innovation., • Strong financial management of operational budgets; adept at analyzing how money is spent, making trade-offs, and rebalancing resources to support priorities and sustainability., • Expertise in at least two NYPL domains (youth learning, workforce, adult literacy, digital inclusion) with the vision to lead across all., • Experienced in recruiting, developing, and leading high-performing teams, with an eye toward succession planning and leadership pipelines., • Demonstrated ability to build credibility with executive leadership, Trustees, and external partners., • Visible leader and ambassador who forges partnerships and represents the Library across civic, educational, and cultural sectors., • Skilled change leader who inspires teams through transformation with clarity, resilience, and respect for tradition., • Exceptional communicator who can influence diverse stakeholders with clarity, credibility, and purpose., • Creative, forward-looking thinker who designs innovative programs and aligns them with evolving community needs. COMPENSATION & BENEFITS This position offers a competitive salary range of $260,000 - $285,000 and robust benefits including medical, retirement, and paid time off. More details can be provided upon request. The New York Public Library Salary Statement: At the Library, we believe that pay transparency and pay equity are important to ensuring we source the best candidates and keep the best employees. When making a determination as to the appropriate salary for a candidate, we consider a variety of factors such, including, but not limited to, the position requirements, the skills, prior experience, and educational background required or preferred for the job, the scope and impact of the role within the organization, internal peer equity, and the candidate's specific training, experience, education level, and skills. No single factor is conclusive; the Library reserves the right to consider any and all relevant factors and make a decision consistent with its policies. NYPL CORE VALUES All team members are expected and encouraged to embody the NYPL Core Values: • Be Helpful to patrons and colleagues, • Be Resourceful in solving problems, • Be Curious in all aspects of your work Please submit a resume online at . The New York Public Library is an equal opportunity employer and an organization that values diversity. Recruiting staff to create an inclusive organization is a priority, and we encourage applicants from all backgrounds. Candidates are evaluated solely on their qualifications to perform the work required.

Job Description Interested in joining Blue State's Strategy Team? Submit your application here to ensure you're first in line for future opportunities. Please note: this is an "evergreen" job post (i.e. not an active job post), but your expression of interest matters to us. While interviews aren't ongoing, we're excited to connect with talented individuals who share our commitment to Blue State's mission. If you came across this job via LinkedIn, please note that it is an evergreen role; Linked In does not differentiate, but we prefer to. What to know Help progressive causes achieve lasting change through high-performing programs and sustainable growth. We're looking for a Strategy Director with a record of success in developing the strategy that underpins supporter engagement, and supporting execution teams to drive results and adapt to learnings. This includes generating and synthesizing audience insights, fundraising and mobilization program and user journey development, KPI setting, informing testing plans and priorities, data and tech consulting, creating budget and staffing recommendations, and more. In this role, you might find yourself devising a supporter-first strategy to help a charity efficiently scale and grow sustainably. Or, you may be challenged with uncovering rich audience insights that lead to new opportunities for an organization's expansion plan. You'll be a part of a team of multi-disciplinary colleagues including creative directors, communications strategists, analysts, tech directors, and account directors. We're looking for an analytical individual who can inspire and mentor people across disciplines. The company Blue State is a purpose-driven agency. We partner with leading causes, brands, and campaigns and create real change. From Google and UNICEF to Amnesty International and Oxfam, we transform how brands and causes raise money, influence policy, build platforms, and grow communities of supporters. Led by the most creative and analytical minds from the political, nonprofit, and brand worlds, Blue State is an independent agency with 150+ employees in the US and London. A day in the life • Surface the audience insights and business intelligence that drive breakthrough campaigns and experiences; ensuring creative execution maps back to the strategy & recommending pivots and enhancements as needed., • Establish strategic direction for campaigns, organizations, branding projects, or products by defining objectives, audiences, budgets and KPIs. We're looking for a person able to create order from chaos, alignment where there are many different expectations, and buy-in even with the most senior C-suite clients., • Translate research and performance data findings into actionable tools and formats like audience and budget prioritizations, user journeys, and strategic plans. Primary research (interviews, surveys, focus groups, creative testing) as well as secondary (desk research, landscape and trend analysis, using audience intelligence tools, social listening) skills desirable., • Lead client and internal brainstorms, planning meetings and presentations, and program development workshops., • Use frameworks like SWOTs, gap analyses, positioning matrix, cost/benefit analysis, audience persona mapping, landscape research, creative briefs, strategy maps, theories of change, cases for support, etc. to guide our strategies, clients and teams, creating clear and compelling end-to-end deliverables., • Experience of direct response fundraising performance and/or e-commerce experience working to drive digital results is essential. You will be expected to articulate email, social media, paid media, content strategy, and UX recommendations and best practices, as well as have an understanding of how propositions and creative lives on a range of integrated channels, supporting online and offline performance., • Grow and manage client portfolios through regular account planning activities, and create client roadmaps over months and years where appropriate., • Craft and pitch new business as well as represent Blue State via event participation and other thought leadership, • Strengthen and evolve our fundraising and mobilization capabilities For us, this isn't just work. Everything we do is connected to something we care about and we're seeking an individual willing to work tirelessly to create positive change in the world. What we offer • Unlimited time-off (inclusive of sick, personal, and vacation days), • $1,250 annually in professional development funds, • Competitive health, dental, and vision insurance, • Flexible and health savings accounts, • 401K & employer match, • Generous paid holiday schedule, • 12-week fully-paid parental leave for all parents-to-be, • Short-term and long-term disability insurance, • Pre-tax commuter benefits The salary range for this position is $112,500-$140,000; compensation will be commensurate with experience. Some things we're looking for • You have at least 8+ years of relevant experience in a relevant role, with a proven track record of driving income through digital campaigns and channels., • You're a thinker and a doer; this role asks you to both provide oversight and be willing to roll up your sleeves and dig into the work., • You are not a lone wolf. You genuinely enjoy bringing others along in the process of the work. The words "that's not my job" aren't part of your vocabulary–particularly when it's clear that those around you may be still learning and in need of support., • You have command of a room and superb presentation skills. You have the ability to build trust and confidence in early interactions, and understand the art of how to sell great ideas and great work., • You're resilient and able to adapt to new situations, solve problems on the fly, and communicate with those around you. Teamwork and scrappiness required, with an agile approach to projects which may change course regularly based on results and the external environment requiring a pivot., • You're a people leader, experienced and dedicated to growing and mentoring teams, while being open to feedback and what you can learn from others., • You have a shared passion and curiosity for making change. This includes comfort with ambiguity, a restlessness that resists the status quo, and a commitment to quality that ensures we're always making progress. Blue State is committed to creating an inclusive and accessible application and interview process. If you would like to request a reasonable accommodation for a disability, including the use of AI tools throughout the hiring process, please contact us at with the subject line: Accommodation Request to get started. Your privacy is important to us. You can find out more information on how we handle your data for recruiting purposes in our Privacy Policy for Recruitment.

Job Description:\n\n Job title: Shift Supervisor Reports to: Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: July 2022 POSITION SUMMARY: To supervise the facility’s security officers for a designated shift in accordance with HPCDC Policies and Procedures; supervise security staff; and respond to emergency conditions in the facility. The Shift Supervisor will also oversee the direct care of the residents, manages the intake process, and coordinates with the security department to ensure the safety of clients residing in the facility. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions:The Shift Supervisor report directly to DSS regarding all direct care and/or operational issues and concerns.The Shift Supervisor assumes responsibility of the entire facility in the absence of an Administrator.The Shift Supervisor is responsible for ensuring the facility is managed in a safe and orderly manner.The Shift Supervisor manages the flow of people in and out of the facility including ensuring all clients log in and out of the facility and all visitors register upon entering the facility as well as overseeing the departure and arrival of all children to and from school.The Shift Supervisor is responsible to respond to and report all unusual occurrences and/or incidents within the time sensitive guidelines established by DHS and TSA.The Shift Supervisor is responsible for ensuring all clients comply with the DHS Code of Conduct and Client Responsibility.The Shift Supervisor is responsible to engage clients and staff and intervene whenever noncompliance ensues and/or inappropriate behavior is witnessed.In the absence of facility maintenance staff, the Shift Supervisor is responsible for responding to and addressing any/all facility concerns.The Shift Supervisor corresponds with the DHS/HERO department to ensure that all vacant units are called into HERO as vacant and ready and then accept referrals for new intakes from DHS/HERO.The Shift Supervisor accepts all new referrals and provides the clients with their initial intake into shelter. Included in this is accompanying the client to their assigned unit and ensuring the unit is fit for a new admission. The Shift Supervisor ensures all clients under the age of two are provided a crib upon their entry into the shelter and all new intakes are provided with linen, toiletries, kitchen utensils, and any/all other supplies issued to new clients.The Shift Supervisor provides orientation to all new admissions.The Shift Supervisor oversees the distribution of food from our onsite food pantry.The Shift Supervisor conducts periodic facility evacuations, periodic fire drills, and routine site tours(Walk through) and maintains the required records of all such drills and tours. The Shift Supervisor supervises surveillance of the grounds, facility, and any activities of residents to prevent theft, unauthorized entrances, fire, and accidents. The Shift Supervisor must maintain a visible presence throughout the facility during the entirety of his or her shift.The shift supervisor will conduct a monthly inspection of all fire extinguishers in the building an maintain log recording the monthly check, shift supervisor will also execute a work order for any fire extinguisher deficiencies found. The Shift Supervisor is responsible for ensuring the agency vehicle is properly signed out and all logging information is dually completed.The Shift Supervisor records and reports maintenance needs of the building (i.e. work order request).The Shift Supervisor attends all required staff meetings and scheduled trainings even when scheduled on a shift that is not regularly scheduled for them.The Shift Supervisor mediates client disputes and maintains logs of unusual events or activities.The Shift Supervisor interfaces with relevant public service/community entities, i.e.: police, fire department and hospitals in efforts to obtain emergency services when needed and assumes responsibility for obtaining emergency services when occasions arrive.Work hours are to be arranged with administration to accommodate the needs of the facility. Employment hours may be altered (with as little as two-week notice) depending on the administrator’s and/or facility’s needs. It is understood that coverage must be always provided by a Shift Supervisor, and that the post can never be left unsupervised.Other assignments and tasks may be added at the discretion of the Program Director or upper management.Has respect and consideration for the people being served.Consistently reports to work on time and is ready to begin work at the start of the shiftAlways provides proper notification as per HPCDC’s procedures when late or absent.Demonstrates reliability when on-call. Available to work overtime when necessary (Only non-exempt employees)Demonstrates the ability to recognize priorities in organization of workflow. Able to perform duties independently, with minimal need of direct supervision.Maintains the confidentiality of clients, shelter/programs, agency, and/or HPCDC.Reports to work well-groomed and in compliance with dress code.Wears I.D. badge while on duty.Demonstrates the ability to interact in a positive and helpful manner with clients, visitors, contract staff, volunteers, and co-workers.Reflects commitment to building a supportive work environment and maintains a positive attitude at the workplace and towards job.Projects a good image in dealing with the public and its clients. Is willing to make an extra effort to help build a quality and caring shelter/program. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseLL124F-80 safety Coordinators License within 3 months of employmentCPR CertifiedExcellent communication skills (Both Written and verbal)Will need to demonstrate computer skills and the ability to maintain composure during crisis, emergency situations, and/or during behavioral outbursts.Must always maintain proper boundaries and professional relationships with clients and staff, always. Preferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. CPR / First Aid CertificationFrench / Spanish speaking. Computer Skills:Computer skills needed for composing emails on Microsoft applications, accessing the CARES information system and accessing the device, and composing correspondence. GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:GENERAL WORKING HOURS: Shifts vary and may change to include overnight shifts, days, evenings and weekends.WORKING FROM HOME: All essential functions of this job cannot be completed working from home.TRAVEL: May be required to travel about 5% of the time to purchase items or to attend a training. PHYSICAL REQUIREMENTS: The physical activity for the Security Guard is: Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Reaching. Extending hand(s) and arm(s) in any direction. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. Standing: Remaining upright on the feet, particularly for sustained periods of time. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops. Grasping: Applying pressure to an object with the fingers and palm. Talking: Expressing or exchanging ideas by means of the spoken word; those activities where detailed or important spoken instructions must be conveyed to other workers accurately, loudly, or quickly. Hearing: Perceiving the nature of sounds at normal speaking levels with or without correction, and having the ability to receive detailed information through oral communication, and making fine discriminations in sound. Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats, such as by exposure to chemicals and heat from malfunctioning equipment. Physical requirements for the Security Guard. Heavy work: Exerting up to 100 pounds of force occasionally (ie. for emergency evacuations and in response to emergencies), and/or up to 50 pounds of force frequently, and/or up to 20 pounds of force constantly to move objects. The visual acuity requirements for the Security Guard (including color, depth perception and field vision).The worker is required to have visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned or to make general observations of facilities or structures (i.e., security guard, inspection, etc.). The Shift Supervisor will be subject to the following conditions in this position:The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes. The worker is subject to hazards: Includes a variety of physical conditions, such as proximity to individuals with unpredictable mental health status’s and temperament. The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions. Reasonable accommodations may be made upon an employee’s request. This Job Description is not intended, and should not be construed, to be an exhaustive list of all Job Functions, Competencies, Skills and Work Environment/Conditions associated with this job. It is meant to be an accurate reflection of principal job elements useful for recruiting and selecting employees, assigning work and evaluating performance. Additional responsibilities may be assigned and management retains the right to change this Job Description at any time. Acceptance of this Job Description does not constitute an employment agreement or contract. The Company is an at-will employer and reserves the right to terminate employment for any reason or no reason, with or without notice to the employee. JOB DESCRIPTION ACKNOWLEDGEMENT AND ACCEPTANCE _________________________________________________________________ _______________________ Employee Signature Date _________________________________________________________________ _______________________ Supervisor’s Signature Date

Job Description TITLE: Administrative Assistant REPORTS: Director of Recovery Services FLSA CODE: Non-Exempt LOCATION: Odyssey House Recovery Center - 2038 Davidson Ave. Bronx, NY 10453 Our Mission: Since 1967, Odyssey House has been providing innovative services and programs to a broad population of individuals and families struggling with substance use and mental health disorders. Odyssey House helps New Yorkers of all ages—and across all five boroughs—beat drugs and alcohol with highly individualized treatment programs. Odyssey House provides high quality, holistic treatment impacting all major life spheres, including: psychological, physical, social, family, educational and spiritual in order to support personal rehabilitation, renewal and family restoration. If that sounds different than other treatment programs, you’re right. Because Odyssey is where recovery gets real. MAJOR FUNCTIONS: Under the supervision of the Director of Recovery Services, the Administrative Assistant provides essential administrative and operational support to ensure the efficient functioning of the Recovery Center. This role allows peers and other program management to focus more fully on participant engagement by managing daily administrative functions, data tracking, and communications systems. SPECIFIC DUTIES & RESPONSIBILITIES: 1. Assist by answering telephones, taking messages and scheduling appointments., 2. Assist with data entry, reporting and record maintenance in compliance with program guidelines., 3. Coordinate participant scheduling, appointment reminders and intake processes., 4. Support internal and external communications (emails, mailings, distribution of program information, printing)., 5. Type correspondence, reports, memos, etc., 6. Assists in tracking service delivery, volunteer stipends, outreach metrics, and training participation., 7. Maintains program and office supplies and ensures the organization of physical and digital files., 8. Maintain minutes for staff meetings, participant meetings, community meetings, etc., 9. Provide logistical support for recovery support groups, training sessions and outreach events., 10. Assist with procurement documentation, check requests, petty cash and metro card management and invoice tracking., 11. Attend regularly scheduled staff meetings., 12. Attend all required in-service training seminars., 13. Participate in quality improvement activities., 14. Other relevant duties as required. REQUIREMENTS: EDUCATION/TRAINING AND EXPERIENCE KNOWLEDGE, SKILLS AND ABILITIES 1. High School Diploma or equivalent; associate degree preferred., 2. Minimum 1 year of experience in an administrative or office support role, preferably in a community-based or health services setting., 3. Strong organizational and communication skills., 4. Proficiency with Microsoft Office suite (Word, Excel, Outlook)., 5. Ability to manage multiple tasks and maintain attention to detail in a fast-paced environment., 6. Commitment to supporting recovery-centered and trauma informed services., 7. Familiarity with confidentiality protocols and HIPAA compliance preferred. In addition, Odyssey House offers: • A 35-hour work week (as opposed to a 40-hour work week), • Vacation Plan and Holiday Schedule, • Life Insurance, • Medical Insurance (Two Plans), • Dental and Vision Insurance, • Additional Insurance Coverages (hospitalization, accidental, critical illness coverage), • Long-Term & Short-Term Disability, • Flexible Spending Account/Health Reimbursement Account, • 403(b) Plan, • Corporate Counseling Associates (CCA) EAP benefit, • Ability Assist Counseling Services (through The Hartford), • Commuter Benefits, • Educational Assistance Programs, • Special shopping discounts through ADP Marketplace and PlumBenefits, • RUFit?! Fitness Program, • Legal Assistance through ARAG, • Optum Financial Service through ConnectYourCare, • Benefit Advocacy Center through Gallagher Odyssey House is an equal opportunity employer maintaining a non-discriminatory policy on hiring of its personnel. Odyssey House, and its operational divisions, will not discriminate against any employee or applicant because of race, creed, color, national origin, sex, disability, marital status, sexual orientation or citizen status in all employment decisions including but not limited to recruitment, hiring, upgrading, demotion, downgrading, transfer, training, rate of pay or other forms of compensation, layoff, termination and all other terms and conditions of employment.

Job Description Job title: Administrative Assistant Reports to: Program Director / CFO FLSA Status: Non-Exempt (Hourly) / Full Time Date Issued: May 2020 POSITION SUMMARY: The Administrative and Accounting Assistant ensures the efficient day-to-day operation of the office and support the work of management and other administrative staff. The Administrative Assistant will assist with purchasing/inventory functions according to established procedures, funding source DHS or as directed by Management. He/she supports all departments including in the maintenance of information systems for record keeping and reporting. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: • Maintain a system for efficient record keeping, regulatory compliance and reporting., • Maintains a filing system including Discharge Charts, Building Rosters and Sign In/Out sheets., • Log room and ACS inspections and maintain filing system., • Maintain system for communicating incident reports to caseworkers, logging incident reports and follow-up, and communicating incidents through the DHS CARES platform for reporting., • Update office binders as directed by management., • Maintains employee phone list and outside contacts list., • Keep records up to date and manage dead filing according to protocols., • As needed, develop new systems to assist with the efficient management of records., • Answer incoming phone calls, record messages and makes follow-up calls., • Represent Highland Park CDC in a positive, welcoming manner when interacting with clients, vendors, and all other internal and external stakeholders., • Ensure that urgent messages / issues are communicated in a timely manner to appropriate parties via a phone call or text as needed., • Support the administration of human resources and operations functions., • Assist with new employee orientation., • Obtaining new-hire documents as needed from candidates and new hires., • Email the IT department to coordinate technological needs for new hires and terminations (email set up, computer, phones, etc.)., • Help employees regarding access to the HRIS system as needed., • Leverage organizational skills to efficiently coordinate and manage organizational communications., • Schedule appointments and maintain appointment documentation and calendars either electronically or manually., • Process and receive internal and external mail., • Schedule appointments for Director and staff members, assist with monthly Shelter / Highland Park CDC Calendar., • Arrange inter office meetings, reserve office space., • Coordinate and process shipping via UPS, FedEx, USPS, and other means as needed., • Receive, open and sorts incoming mail., • Process and/or create merge mailings and mass mailings to employees when necessary (for information distribution, etc.)., • Ensures there is adequate inventory and stock of various supplies., • Maintains a system for ensuring there is an adequate inventory and a system for ordering supplies in an efficient manner., • Adheres to all purchasing policies for ordering supplies., • Coordinate with vendors, including but not limited to for technology repairs and maintenance., • Email IT department to set up new hires with technological needs and termination., • Coordinate with IT Department and Phone System department to resolve problems., • Perform administrative support tasks:, • Creates and / or revises various forms and reports., • Type correspondence as requested and as needed., • Coordinates the maintenance and repair of office equipment., • Distribute paychecks/ paystubs., • Perform other job duties and special projects assigned by management. ADDITIONAL JOB FUNCTIONS: • Adheres to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook., • Maintain confidentiality and do not disclose information learned through the course of the job with people other than those who need to know including employee information, financial information, client information, etc. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. • Customer Service Orientation: Manages difficult or emotional situations with internal and external stakeholders; Responds promptly to customer needs; Responds to request for service and assistance. Maintains and communicates a positive “can do” attitude with internal and external stakeholders., • Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics., • Systems Thinking: Demonstrates an ability to (a) see how organizational systems (e.g., internal/external conditions, processes, people) interact and influence each other, and (b) how these systems create and contribute to specific issues (e.g., high voluntary turnover) and strengths (e.g., strong customer focus)., • Planning / Organization: Prioritizes and plans work activities; Uses time efficiently: Plans for additional resources; Develops realistic action plans. Leverages tools to manage workflow and reprioritizes accordingly., • Service and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization., • Oral Communication: Speaks clearly and persuasively in positive or negative situations; listens and gets clarification., • Written Communication: Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information., • Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Upholds organizational values., • Dependability: Follows instructions; Responds to management direction; Takes responsibility for own actions; Keeps commitments., • Initiative: Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. • Minimum Required Education & Experience:, • HS Diploma or GED required., • 2 years of clerical or administrative experience., • Preferred Education & Experience:, • 2 years of college preferred., • Computer Skills:, • Proficient in computer software programs (Word, Excel, Power Point, CARES, etc.), • Language skills:, • Excellent verbal and written communication skills. Reads and comprehends simple instructions, short correspondence, and memos; Writes simple correspondence; Presents information in one-on-one and small groups situations outside stakeholders, clients and other employees. GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS: • GENERAL WORKING HOURS:, • Generally, this position is Monday through Friday., • WORKING FROM HOME:, • Most essential functions of this job cannot be completed working from home., • TRAVEL:, • May be required to travel about 5% of the time to purchase items or to attend a training or go to the post office as needed., • PHYSICAL REQUIREMENTS:, • The physical activity for the Administrative Assistant is:, • Reaching. Extending hand(s) and arm(s) in any direction., • Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another., • Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position., • Feeling. Must be able to perceive attributes of objects, such as size, shape, temperature or texture by touching with skin, particularly that of fingertips. Assesses potential safety threats , such as by exposure to chemicals and heat from malfunctioning equipment., • Talking and hearing. Able to express and exchange ideas by means of the spoken word. Ability to receive detailed information through oral communication and to make the discrimination in sound., • Repetitive motions. Substantial movements (motions) of the wrist, hands, and and/or fingers., • Physical requirements for the Administrative Assistant:, • Sedentary work: Exerting up to 10 pounds of force occasionally and / or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time, with walking and standing required only occasionally., • The visual acuity requirements for the Administrative Assistant (including color, depth perception and field vision)., • Required to have close visual acuity to perform an activity such as preparing and analyzing data and figures, transcribing, viewing a computer terminal; extensive reading; visual inspection to determine the accuracy, neatness, and thoroughness of the work., • The Administrative Assistant will be subject to the following conditions in this position:, • The worker is subject to inside environmental conditions, protected from weather conditions but not necessarily from temperature changes. The physical demands described here are representative of those that must be met by an employee to successfully perform the Essential Functions. Reasonable accommodations may be made upon an employee’s request. This Job Description is not intended, and should not be construed, to be an exhaustive list of all Job Functions, Competencies, Skills and Work Environment/Conditions associated with this job. It is meant to be an accurate reflection of principal job elements useful for recruiting and selecting employees, assigning work and evaluating performance. Additional responsibilities may be assigned, and management retains the right to change this Job Description at any time. Acceptance of this Job Description does not constitute an employment agreement or contract. The Company is an at-will employer and reserves the right to terminate employment for any reason or no reason, with or without notice to the employee. JOB DESCRIPTION ACKNOWLEDGEMENT AND ACCEPTANCE Employee Signature Date Supervisor’s Signature Date

Job Description Temporary Office Administrator - Property Management Location: The Riverside Church in the City of New York (New York, NY) Reports to: Director of Property Management & Property Manager Department: Operations Schedule: Temporary Full-Time, 3 months with possibility to extend employment; 9:00am to 5:00pm (occasional evenings/weekends for meetings or events) Pay Range: $58,000 to $62,000 Start Date: November 2025 Position Summary: The Administrative Assistant supports the Director of Property Management and Facilities leadership team by coordinating daily departmental operations, managing communications, and maintaining documentation across projects, vendors, and compliance programs. This role serves as the administrative hub of the department, facilitating information flow between internal staff, contractors, consultants, and external agencies. The ideal candidate will possess strong organizational, communication, and project coordination skills, with the ability to manage multiple priorities in a dynamic, fast-paced environment. Essential Job Responsibilities: Administrative & Departmental Support • Provide direct administrative assistance to the Director of Property Management, Property Manager and Director of Security., • Draft, edit, and distribute correspondence, memos, reports, proposals, and meeting materials., • Prepare invoice payment approvals in coordination with Finance through Fidesic., • Maintain electronic filing systems for contracts, insurance certificates, compliance documentation, and project records., • Serve as first point of contact for maintenance and building service requests from church staff and tenants; log, track, and follow up on all requests through the work order system., • Coordinate scheduling of inspections, contractor visits, and internal maintenance work in collaboration with the engineering and custodial teams., • Maintain up-to-date vendor and contractor files, including COIs, service agreements, permits, and licenses., • Assist in coordinating compliance documentation for Local Laws (LL87, LL88, LL97, LL126, etc.), NYSERDA programs, and insurance renewals., • Oversee office supply inventory, equipment maintenance, and document distribution within the Property Management suite., • Serve as liaison between the Property Management, Security, and Finance Departments for scheduling and information sharing., • Assist in onboarding and orientation for new departmental staff or vendors. Qualifications and Experience Requirements: • Education: Bachelor’s degree preferred; Associate’s degree and equivalent experience accepted., • Experience: Minimum of 3 years of administrative experience, preferably in facilities, construction, or property management., • Skills:, • Strong proficiency in Microsoft Office Suite (Excel, Word, Outlook, PowerPoint)., • Experience with work order or project management systems (e.g., Smartsheet, FMX, or similar)., • Excellent written and verbal communication skills., • Ability to manage confidential information with professionalism and discretion., • Strong attention to detail, organization, and time management., • Familiarity with compliance and sustainability initiatives a plus (LL97, energy benchmarking, etc.). Our organization offers a wide range of comprehensive benefits, including generous time off and a strong emphasis on achieving a great work-life balance. TRC is an Equal Opportunity Employer. No employee or applicant for employment shall be discriminated against in any term or condition of employment because of race, color, religion, national origin, sex, age, sexual orientation, or any other characteristic protected by law. We are constantly striving to make our organization anti-racist. Diversity, equity, and inclusion are core values. As an employee, you become part of that mission. No relocation or sponsorship provided.

Job DescriptionCompany: Holland & Sherry Position: Office Coordinator Location: Midtown East, NY Duration: Full-time Report: Director of Operations We are seeking a polished, highly organized and personable Office & Events Coordinator to join our New York team. This role is ideal for someone who takes pride in creating a welcoming environment, enjoys managing details and thrives in a dynamic, design-focused workplace. You will be the first point of contact for visitors, while also coordinating general office operations and internal events that support our team and culture. Key Responsibilities: Office Administration • Serve as the first point of contact for visitors and ensure a professional, polished experience from arrival to departure, • Help maintain a well presented and orderly office environment, • Coordinate travel arrangements and accommodations for US and international teams, • Support preparation of expense reports, invoices and administrative documentation, • Provide general support to the executive team and assist with ad hoc administrative projects, • Oversee daily office operations including deliveries, coordinating and placing orders for supplies for multiple facilities, • Assist with planning and executing internal company events such as client road shows, company summits and trainings, • Assist with all logistics including venue coordination, catering and materials as needed, • Bachelor’s degree in Business Administration or a related field preferred, • Minimum of 2 years of office administration and/or marketing experience, • Excellent organizational and multitasking abilities, • Strong verbal and written communication skills, • Proficiency in office software (Microsoft Office Suite), • Knowledge of or passion for interior design is a plus What We Offer: • Competitive salary, $60,000-$65,000 per year, • Comprehensive medical, dental and vision insurance, • 401k retirement savings program with employer matching contributions Founded in London in 1836 by Stephen Holland and Frederick Sherry, Holland & Sherry has set the standard for the finest textiles for nearly two centuries. Originally renowned as woolen merchants for Savile Row tailors, the brand has evolved into a global name in design while remaining rooted in its heritage of craftsmanship and excellence. In 1998, Holland & Sherry Interiors was born from this legacy, translating the artistry of traditional apparel cloth into textiles for the home. Today, the collection spans fabrics, embroidery, rugs, wallcoverings, trim, leather, furniture, hardware, and lighting - each created with the same dedication to quality, material integrity, and timeless design that has defined the brand since its inception. How to Apply: Interested candidates are invited to submit their resume and cover letter to . We look forward to hearing from you! Powered by JazzHR KqYYy28B9L

Job Description The Senior Officer, Marketing & Communications plays a key role in shaping and executing marketing strategies at New York Cares. Reporting to the Senior Director, this position will manage 1-2 staff members while supporting strategic planning, leading digital content initiatives, and collaborating cross-functionally to amplify our brand and mission. The Sr. Officer will work within a small communications team to extend our brand’s reach to new audiences, grow and build strong communities of stakeholders, and work to convert website and social media visitors into engaged supporters. The Sr. Officer will set and oversee organization wide social and content calendars while playing a key role in partnership strategy, telling the story of New York Cares through a variety of digital content streams. Participating in a broad range of special initiatives, they will leverage strong research, project management, organization, and collaboration skills to integrate innovation, streamline operations, and support excellence across the organization. They will serve as a lead collaborator between internal teams and serve as second in command to the Senior Director. Responsibilities • Support the Senior Director, Marketing & Communications in team organization, content development, and implementing strategic initiatives that advance the brand., • Lead the organization’s email marketing and social media strategy on Instagram, TikTok, YouTube, and new platforms. Responsibilities include but are not limited to:, • Build and manage the organization’s social and email calendar that engages current stakeholders and prospective supporters., • Content collection and creation from volunteer projects, New York Cares events, and culturally relevant NYC events., • Serve as the gatekeeper for highly visible content - ensuring all content is proofread, consistent with branding and messaging, approved, and relevant before posting., • Monitor and engage in relevant social discussions about our organization, competitors, and/or industry, both from existing consumers as well as from brand new audiences., • Support in the creation of ad campaigns for social media., • Coordinate cross platform strategy with Marketing Specialist., • Execute the organization’s marketing and communications focused strategic partnership initiatives. Responsibilities include but are not limited to:, • Sourcing and developing partnerships with brands and people committed to the New York Cares mission., • Representing New York Cares in field events and promotional opportunities., • Work with our external PR company to drive press coverage to events and initiatives, coordinate incoming media requests, organize talking points for senior staff, and pitch potential stories to reporters., • Work closely with the Programs team to plan and execute media events., • Work collaboratively across the organization to research, manage, and execute strategic cross-functional initiatives. Projects may include but are not limited to:, • New York Cares brand initiatives: work collaboratively to integrate social media/influencer strategies and refresh branded content., • Marshal resources and project manage initiatives to improve the organization’s fundraising technology and donor database. Qualifications The successful candidate: • Bachelor’s degree and 6+ years of progressive professional experience, graduate degree or related certification a plus., • Has excellent interpersonal skills; quickly builds rapport and trust with team members at every level and across the organization; is empathetic and adept at communicating from the stakeholder’s perspective., • Is a highly collaborative influencer, able to gain buy-in from varied stakeholders and persuade without authority., • Demonstrates strong organization and project management skills., • Demonstrates initiative and innovation. Consistently brings new perspectives, thoughtfulness, and imagination to the work; often looks beyond current practices to discover new opportunities and novel solutions., • Is solutions driven; a problem solver with the ability to work toward win/win outcomes., • Demonstrates the ability to research and synthesize data from a variety of sources to reach objective conclusions and enable strategic decision making., • Has a strong strategic orientation; readily frames projects and solutions within the context of the organizational strategy., • Demonstrates solid business acumen, is knowledgeable of New York Cares (its history, position, priorities, and programming), and stays abreast of industry trends., • Is culturally competent and engages people of diverse backgrounds with awareness, humility, and sensitivity. Maintains awareness of social and racial justice issues facing communities served by New York Cares. Compensation Salary range is $75,000 - $87,000 and is commensurate with demonstrated competencies and experience.

Job Description The Government Affairs and Administrative Specialist provides comprehensive administrative support to the Executive Office, ensuring the smooth day-to-day functioning of the office of the Executive Director. Reporting to the Chief of Staff and working closely with the Deputy Chief of Staff, this role supports executive scheduling, board logistics, and general office administration, while also assisting with the administrative aspects of The Public’s government affairs activities. This position is ideal for a detail-oriented and organized professional who thrives in a fast-paced environment, enjoys balancing multiple priorities, and is eager to gain hands-on experience in executive administration, board relations, and government affairs. Responsibilities Executive Office Support • Provide administrative support to the Executive Director, Chief of Staff, and Deputy Chief of Staff, including scheduling, meeting preparation, and correspondence., • Assist in managing the Executive Director’s calendar, invitations, and ticketing needs in coordination with the Deputy Chief of Staff., • Serve as back-up to the Deputy Chief of Staff during leave periods to ensure continuity in calendar management, ticketing, and meeting logistics., • Support board meeting logistics, including preparing and distributing materials, coordinating attendance, and providing on-site support as needed., • Help plan and staff in-person meetings, donor visits, and internal gatherings., • Assist with preparation and submission of required City and State reports (e.g., Department of Cultural Affairs, OMB, Culture Stat, Capital Requests, and Final Reports)., • Track lobbying and compliance activities and support the filing of required disclosures., • Maintain and update government contact databases, mailing lists, and distribution lists in Tessitura and other systems., • Draft, edit, and proofread funding requests, testimony, one-pagers, and briefing materials, compiling research and data as needed., • Coordinate logistics for government-related meetings, visits, and events, including scheduling, invitations, and briefing materials., • Assist with logistics and staffing of government- and board-related events, hearings, and meetings., • Provide on-site administrative support at events, including evenings and weekends as required., • 2–4 years of experience in administrative support, preferably in a nonprofit, cultural, or government setting., • Strong organizational skills and attention to detail with the ability to manage multiple priorities in a fast-paced environment., • Excellent written and verbal communication skills., • Proficiency with MS Office Suite (Word, Excel, PowerPoint), Google Suite, and database management systems; familiarity with Tessitura a plus., • Ability to handle sensitive information with confidentiality and discretion., • Flexible and adaptable team player, comfortable supporting multiple leaders and shifting priorities., • Interest in nonprofit management, government affairs, or arts and culture a plus., • Availability to work evenings and weekends as required for events and meetings.

Job DescriptionFollow your passion Are you looking to make a BIG impact? At Zeta, we pursue an unprecedented combination of high academic achievement and social-emotional development for our students. We insist that every student receives a world-class education while fostering a love for learning. We are passionate about changing the landscape of public education in New York City and beyond, and we are uncompromising in our mission. Currently, we operate multiple elementary and middle schools in the Bronx, Upper Manhattan, and Queens. We plan to grow and open 1-2 schools each year because children in every community deserve excellent, equitable education. Join our growing team today, and be a change agent for children. Our Network office is located at 401 W. 218th St., New York, NY 10034. Our Network team follows a hybrid work schedule: we work in-person from our office on Tuesdays and Thursdays with optional remote days on Mondays, Wednesdays, and Fridays, if your team's scope of work permits. Deliver powerful results To achieve our vision, we are searching for a Strategic Impact Associate to support in scaling the Strategic Impact department responsible for sharing Zeta's story far and wide to increase Zeta's impact on public education. The ideal candidate has: • Bachelor's Degree and 1+ years of professional experience; 1-2 years of Management consulting experience strongly preferred, • Excellent communication skills with proven experience in storylining and creating compelling and visually appealing presentations, • Strong analytical skills with the ability to interpret complex data and generate meaningful insights, • Superb organizational and project management skills, • Ability to manage multiple tasks and priorities in a dynamic, fast-paced environment, • Comfort in learning new tools and platforms and eagerness to learn and grow, • Identify, design, and launch improvement projects across the Strategic Impact department to enable Zeta's rapid growth, • Build and codify systems, processes, and structures to support the work and functions of Zeta's Strategic Impact team, • Collaborate with the CEO, COO, Director of Strategic Impact, and Manager of Strategic Impact in growing, managing, and engaging Zeta's Board of Directors and Board of Trustees through executing excellent board meetings, board communications, and events, • Support Zeta's fundraising efforts by developing donor materials, scaling up a donor CRM, and planning/managing donor events in close collaboration with the CEO, Director of Strategic Impact, and Director of Development, • Collaborate and partner with all teams across the network on a variety of projects, initiatives, events, and more, • We are passionate about our mission of providing world-class education to all students, • We bring a mindset of growth, flexibility, and openness to feedback, • We are hungry and determined to not only meet our goals, but surpass them, • We are humble, willing to put the team's needs ahead of our own, and committed to contributing to a collaborative work environment, • We have a high bar for excellence and sweat over the details, • Comprehensive and affordable medical, dental, and vision plans, • Flexible spending accounts for eligible medical purchases and commuter expenses, • 403(b) retirement plan; Zeta offers matching contributions toward your savings, • Monthly stipend for wellness and lifestyle expenses (Gym memberships, salon appointments, concerts – it's up to you!), • 4 live therapy sessions per month through Talkspace, and a free Headspace subscription, • MacBook Air, and specified monthly reimbursement for use of mobile phone, • Fully stocked teacher workrooms with favorite snacks and Nespresso machine, • Zeta swag, team outings, and NYC's finest sweet treats, • Clear pathway to professional growth, • Consistent feedback and support from managers and teammates, • Community Circle practice to build and strengthen our sense of team

Job DescriptionAbout Us At Vector Media, we’re building the future of Mobility Marketing, where media moves with people, meets them in real life, and makes a lasting impression. In an advertising world cluttered with screens and scrolls, we deliver real-world media with real results. From digital bus shelters and street-level storytelling to experiential activations, college campus and sports partnerships, we connect brands with audiences in the moments that matter most. Our high-impact media, including fully wrapped vehicles and custom-built experiential assets, turns heads in cities nationwide. And with a presence in 50+ markets, we bring campaigns to life across communities, cultures, and coasts. Founded in 1998, Vector has grown from an OOH disruptor into a full-service platform built on data, creativity, and movement. We call it Marketing in Motion, an approach that blends storytelling and strategy to drive results across every channel we touch. But what truly sets us apart is how we show up: as partners. With our clients. With our media partners. With each other. Through accountability, innovation, and shared ambition, we’re helping brands do more than reach people, we’re helping them move people. What We Value • Accountability: Taking ownership of our actions, learning from mistakes, and earning trust through responsibility., • Growth: Supporting personal and professional development, knowing that when our team members thrive, the company thrives., • Excellence: Always striving for the best possible results and never settling for “good enough”. You’ll create the content that fuels our brand: social posts, newsletters, case studies, and campaign recaps. You’ll work closely with marketing, sales, experiential, and creative teams to turn real campaign results into compelling narratives that drive awareness and support revenue growth. Pay Range Details: $65,000 - $67,500 The salary range is subject to change and may be amended in the future. Experience, education, skills, and other factors are considered when determining the salary offered. What You Are: • 3–5 years of experience in social media, content creation, or marketing communications., • Strong copywriter with a sharp eye for storytelling and tone., • Deep understanding of social media trends, platform best practices, and audience engagement., • Experience developing case studies, recaps, or marketing materials that highlight campaign results., • Highly organized and proactive, with the ability to juggle multiple projects and deadlines., • Content strategy development, • Short-form and long-form content creation, • Editorial planning & calendar management, • Social media analytics (native + third-party tools), • Data interpretation & reporting, • Basic graphic design (Canva, Adobe Express, or Adobe Suite familiarity), • Photo selection, editing, and asset curation, • Understanding of brand voice & visual identity, • Project management and workflow prioritization, • Cross-functional communication (sales, creative, experiential, national teams), • Stakeholder management, • Ability to work in a fast-paced, deadline-driven environment, • Marketing copywriting, • Lead social media strategy and execution across LinkedIn, Instagram, TikTok, Facebook, and Twitter to grow brand visibility and engagement., • Own copywriting across social, newsletters, emails, and marketing collateral., • Develop case studies and campaign recaps that clearly articulate objectives, results, and impact., • Curate, organize, and optimize photography and creative assets in partnership with internal teams., • Collaborate with sales, experiential, and national teams to translate campaign performance into content., • Track social metrics, analyze performance, and provide recommendations for ongoing optimization., • Support Google Ads campaign setup, monitoring, and performance tracking. Powered by JazzHR D83PKdVYHz

Job Description BronxWorks helps individuals and families improve their economic and social well-being. From toddlers to seniors, we feed, shelter, teach, and support our neighbors to build a stronger community. In all aspects of our work, we strive for the highest ethical and performance standards and are guided by the belief that people are to be treated with dignity and respect regardless of their present situation or past experiences. Across our 60+ locations, we provide programs in a variety of service areas, including workforce development, children, youth, families, seniors and homeless prevention. Join a community-driven team supporting individuals and families in accessing public benefits, resources, and information. As a team member, you'll help guide clients through essential services that improve economic stability and well-being. Your work will make a meaningful impact across programs focused on health, housing, social services, and more. Be part of a team creating real change in the Bronx community. RESPONSIBILITIES: • Manage a full caseload for a diverse client population., • Assist clients with the completion of applications for government entitlements and public benefits., • Conduct intakes and assessment and enter in the database., • Provide clients with internal and external referrals as needed., • Perform client advocacy and follow-up services., • Document client progress and all interactions with, or on behalf of clients in the database., • Complete government benefits and other applications for clients., • Participate in community outreach/ agency food pantry as scheduled., • High school diploma, bachelor’s degree preferred., • Bilingual both verbal and written preferred., • Proficiency in modern business communications including personal computers, electronic mail, voicemail, facsimile, and copier equipment., • Proficiency in virtual meeting platforms is preferred., • One year experience preferred. ESSENTIAL DUTIES AND RESPONSIBILITIES • Provide direct services to clients, including intake, engagement, assessment, service plan development, referral, advocacy, counseling, exit summaries, and follow-up., • Manage a case load., • Monitor and document client progress toward service plan goals., • Document all interaction with, or on behalf of, clients., • Maintain familiarity with program resources available on- and off-site., • Provide community presentations as assigned by the Program Coordinator or Director., • Coordinate client services with other social service, mental health, medical, employment, educational, childcare and other providers., • Conduct regular case conferences with clients and service providers as required., • Complete program reports on a monthly basis, or more frequently as required., • Report to, and meet with, supervisor on a monthly basis., • Conduct community outreach and other field work, as required., • Perform additional duties as assigned. PHYSICAL REQUIREMENTS • Ability to use a computer for prolonged periods., • Ability to occasionally lift and/or move up to 10 pounds., • Ability to stand, walk, or sit for long periods of time., • Ability to bend and retrieve objects and/or documents., • Ability to travel in the boroughs of New York City and its adjacent counties via public transportation., • Ability to travel for a minimum of 1 mile within a reasonable amount of time and in all types of weather, including inclement weather, if required to conduct home visits and/or field work. BronxWorks seeks to build an inclusive organization grounded in respect for differences. BronxWorks is committed to equal employment opportunity and providing reasonable accommodations to qualified candidates and employees pursuant to applicable law. This commitment applies to all terms, conditions, and privileges of employment, including but not limited to recruitment, hiring, compensation, training and employee development, placement, promotion, demotion, upgrading, downgrading, transfer, layoff and termination. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, military and veteran status, gender identity or expression, genetic information, status as a victim of domestic violence, or any other characteristic protected by federal, state, or local law. If you require reasonable accommodation as part of the application process, please contact .

Job Description PRIMARY FUNCTION/PURPOSE: The Administrative Assistant is responsible for providing administrative and clerical support to the program and assisting administrative staff to facilitate the efficient operation of the program. In many instances, this individual will function as the first point of contact with the program, and must utilize exceptional telephone manners, interpersonal skills, and above all a positive attitude. This position is responsible for working at our Harlem location in New York City. MINIMUM QUALIFICATIONS: • High School Graduate and/or G.E.D. is required, • Minimum of two (2) years of experience with secretarial/clerical responsibilities is required, • Bilingual language skills are strongly preferred, • Must be capable of accurately typing 50 w.p.m.; Word Processing at 200 strokes per minute, • Ability to utilize good judgment and discretion in the handling of confidential information is required, • Must be detail oriented, highly organized, and able to work independently, • Ability to manage multiple and shifting priorities with strong follow-up skills, • Excellent project management, time management, and presentation skills, • Excellent oral and written communication skills coupled with strong interpersonal skills, • Proficient in MS Office, Outlook, Excel (intermediate to advanced level), PowerPoint, and Adobe PRIMARY RESPONSIBILITIES: • Responsible for all clerical duties up to and including typing, filing, calendar maintenance, meeting/interview scheduling, and telephone communications, • Utilizing the Department of Homeless Services (DHS) - Client Assistance and Re-housing Enterprise System (CARES), complete Facility Bed Management, Client admissions, discharges, and transfer discharges, • Assist with Facility Billing, Audits, Reconciliation, etc. using the DHS CARES System, • Prepares and completes reports as needed, • Maintain a current and up-to-date filing system for the program, • Maintain records of daily school attendance with the assistance of the Department of Education Representative, • Order supplies and track distribution of supplies, • Assume other responsibilities when requested by the Program Director or other members of the management team, • Coordinate with other Administrative Support staff to ensure the smooth operation of the unit, including telephone reception, data entry, and photocopying, • Perform a variety of support tasks that are highly confidential and sensitive, • Perform other duties as assigned SECONDARY RESPONSIBILITIES: • Facilitate effective communication with other staff within an interdisciplinary context, participate in and contribute to staff meetings, as well as the development of policies and procedures, • Participate in training and staff-development activities to acquire and maintain the interpersonal and operational skills necessary for successful job performance PRINCIPAL RELATIONSHIPS: • Frequent contact with staff within various departments, using considerable independent judgment in making decisions, • Regular contact with external and internal callers to ensure a high degree of customer service is provided, • Interact with other departments and locations to ensure cooperation and the delivery of proper services OTHER REQUIREMENTS: • May be required to work long hours and a varied schedule, • Traveling throughout various locations in the New York City area, • Lifting and moving objects weighing up to 30 pounds several times a week, • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions EEO Statement – Children’s Rescue Fund is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, gender identity, sexual orientation or protected veteran status. #IND1

Job Description Administrative Assistant to the Director of Technology & Development Location: Newark, NJ (Onsite, Full Time) Salary: $60,000–$90,000 Description We are seeking a driven, organized Administrative Assistant to support the Director of Technology & Development. This role is perfect for someone who loves keeping operations running smoothly, communicating with clarity, and taking full ownership of tasks — while also being passionate about AI tools and emerging technologies such as ChatGPT, Gemini, and Claude. You'll help organize communications, manage presentations, coordinate events, and support technology initiatives. If you're proactive, tech-curious, creative, and comfortable working in a fast-paced environment, this role is an excellent fit. Key Responsibilities AI & Tech-Inspired Support • Use AI tools (ChatGPT, Gemini, Claude, etc.) to help draft communications, summarize information, create documents, or support project workflows, • Stay curious and updated on AI developments to support the Director's initiatives Executive & Administrative Support • Manage and prioritize the Director's email inbox with strong follow-through, • Maintain calendars, schedule meetings, and coordinate internal and external appointments, • Own tasks and assignments fully — ensuring accurate, timely completion, • Prepare documents, reports, and polished PowerPoint presentations Event & Meeting Coordination • Plan internal events, team meetings, and presentations, • Handle logistics: scheduling, communication, materials, and follow-up, • Support smooth execution of tech-related sessions or demos Internal Communications & Liaison Work • Serve as a point of contact between the Director and departments, staff, and external partners, • Draft internal messages, updates, or reports when needed, • Maintain organized documentation, files, and project records General Administrative Tasks • File management, data entry, task tracking, and office support, • Ensure information is packaged clearly and professionally for leadership Qualifications Experience: • Previous administrative or coordination experience preferred, • No development or coding experience required — but tech comfort is important Skills: • Strong organizational and multitasking skills, • Excellent communication (written + verbal), • Proficiency in Microsoft Office (Word, Excel, PowerPoint), • Comfortable learning and using new AI tools and productivity apps Attributes: • Passionate interest in AI, automation, and modern productivity tools, • Takes ownership, asks the right questions, and follows through, • Detail-oriented, reliable, and proactive, • Professional, polished, and comfortable presenting Final Invitation to Apply If you're organized, tech-savvy, passionate about AI, and excited to support a fast-moving Technology & Development team — we'd love to hear from you. Email Resume: Apply Online: Refer a friend, get up to $1000!

Job Description Position Title: Manager of Marketing and Communications Reports to: Senior Director of External Affairs FLSA Status: Exempt Location: Manhattan Position Summary: The Manager of Marketing and Communications (MMC) develops, implements, and evaluates strategies to promote the mission, programs, and services of Apicha CHC. This position devises and manages all of Apicha’s marketing initiatives, including via media and press outlets and social media channels, and designs print and digital materials, assists in media outreach, and ensures brand consistency across all platforms. The role combines strategic decision-making and planning with hands-on content creation, emphasizing community engagement, health promotion messaging and patient acquisition. The major duties of the position include, but are not limited to: Marketing and Communications Department and Strategy • Manage Apicha’s Marketing and Communication Department and make decisions on allocating resources of and expenditures by the Department. Entails regular access to highly sensitive and confidential financial information, • Responsible for the development of communication strategies for both internal and external communications, • Determine, develop and execute an annual marketing plan aligned with organizational goals., • Promote awareness of services, events, and initiatives to patients, partners, funders, and the community., • Ensure all communications reflect the organization’s mission and vision and are aligned with Apicha’s strategic goals., • Manage and maintain up-to-date communications lists, • Create and disseminate internal and external communications, • Steward and monitor the Apicha CHC brand and brand identity to ensure consistency is maintained both internally and externally Social Media & Digital Engagement • Manage and grow the health center’s presence across social media platforms, • Create and schedule engaging, health center appropriate content, including graphics, videos, and stories., • Monitor engagement metrics and adjust strategies for optimal reach and impact., • Respond to comments and messages in alignment with HIPAA and organizational policies. Design & Content Creation • Decide upon and design flyers, brochures, banners, digital ads, and other marketing collateral using platforms such as Canva, Adobe Creative Suite, or equivalent., • Maintain and update the health center’s website with timely and relevant content., • Capture and edit photos and videos for campaigns, events, and storytelling initiatives. Media & Public Relations • Manage Apicha’s public relations and devise public relations strategies and initiatives, • Draft press releases, media advisories, and op-eds to promote programs and events., • Coordinate media coverage and serve as point of contact for journalists., • Maintain relationships with community partners, local influencers, and other stakeholders. Event Promotion & Support • Plan and execute promotional strategies for health fairs, outreach events, and community programs., • Support fundraising and donor engagement campaigns through targeted communications. Brand & Compliance • Ensure consistent use of the health center’s logo, colors, and messaging in all materials., • Adhere to HIPAA regulations, patient confidentiality guidelines, and federal requirements for FQHCs. Analysis, Reporting and Administration • Monitor, measure, and report the progress of various communications initiatives, • Monitor and report patient online feedback, • Routinely track progress of marketing and communication efforts and develop reports as required for grant reporting, • Database and email list management, • Assess highly sensitive and confidential financial information in deciding upon Apicha’s Marketing and Communications strategies and plans Qualifications: • Bachelor’s degree in communications, marketing, public relations or related field required, • Minimum 3 years of experience in marketing and communications, preferably in healthcare, nonprofit, or public health setting., • Experience in determining and managing marketing initiatives, social media platforms and creating multimedia content. Skills & Competencies • Proficiency in Canva and/or Adobe Creative Suite (Photoshop, Illustrator, InDesign, Premiere Pro)., • Strong writing, editing, and storytelling skills for diverse audiences., • Knowledge of social media analytics and SEO best practices., • Understanding of databases, list segmentation, coding and tracking, • Ability to manage multiple projects with deadlines in a fast-paced environment., • Bilingual or multilingual skills are preferred. Working Conditions • Standard office hours with occasional evenings and weekends for events., • Must be able to lift up to 25 lbs. for event materials and displays. At Apicha, we believe that serving the needs of our staff is just as important as serving the needs of underserved people of New York City as such we are proud to offer our team members a competitive employee benefits package which include 12 Paid Holidays, vacation and sick leave, Health Insurance Coverage, Flexible Spending Account, Life Insurance, Employee Assistant Program just to name a few.

Job DescriptionDescription: Senior Designer, Construction Administration & Technical Delivery Lead. SUMMARY • A highly experienced, hands-on professional specializing in the technical execution and project delivery of industry-leading interior hospitality projects., • While experienced in all project phases, this role is initially focused on serving as an AvroKO Senior Designer for Construction Administration or various projects. This does not preclude the designer from working on projects in different phases., • The successful candidate will be responsible for technical documentation review, overseeing RFI and submittal processes, conducting detailed site visits and reporting, and ensuring rigorous adherence to design intent during field execution. The Senior Designer reports to the Design Manager and may occasionally report directly to a Director, depending on project scale and complexity. CORE RESPONSIBILITIES EXECUTION (CONSTRUCTION ADMINISTRATION) Hospitality Interiors • Acts as an AvroKO senior designer for Construction Administration, with a focus on technical oversight, problem resolution, and protecting the design intent., • Partners with the Design Manager to ensure all construction administration tasks conform to AvroKO’s standards and requirements specific to each project phase., • Leads the team in performing comprehensive CA services, including:, • Responding to RFIs and interpreting contract documents to ensure design intent is met, providing necessary technical clarifications., • Reviewing submittals, substitutions, and field conditions for conformance with the approved design., • Creatively and autonomously resolving design problems and issues that arise during construction to maintain design integrity., • Attending and reporting on field visits and design-critical mock-ups., • Conducting punch list walk-throughs and supervising staff's preparation of the punch list. As a senior designer at AvroKO, other general responsibilities include; • Serves as a key project point of contact, managing technical communications and coordination between our project teams and clients, consultants, and General Contractor, ensuring clear alignment on project scope and quality objectives, with particular emphasis on preserving design intent and ensuring integration of technical requirements on their projects and constructability., • Leads the preparation and timely delivery of technical documentation and deliverables per project contract and AvroKO’s standards, ensuring rigorous internal quality assurance of the work product. This is a hybrid role located in New York, NY (3+days/week required in-studio)Y (3+days/week required in-studio) EEO Statement AvroKO is dedicated to hiring a diverse workplace that celebrates an inclusive culture and a sense of belonging. As an equal opportunity employer, we do not discriminate in employment on the basis of race, color, religion, sex (including pregnancy, gender identity and gender expression), national origin, political affiliation, sexual orientation, marital status, disability, genetic information, age, retaliation, parental status, military service, or other non-merit factor. Requirements: Experience & Application of Design • Advanced proficiency in the application of design principles, materials, finishes, color palettes, and FF&E, informed by professional practice in high-end, bespoke interior hospitality design., • Demonstrated professional presentation skills (graphic, written, and spoken) with the ability to articulate design logic and technical feasibility to the broader project team and client., • Advanced proficiency in industry-standard interior architecture design processes and all practical/technical aspects of each project phase, from start-up to construction administration and project closeout., • Competent and experienced in the delivery of professional design presentations and coordination with Clients, Operators, end users, and consultants., • Proven experience in managing design teams and overseeing project delivery from a technical perspective., • Proficient at managing one's own time, as well as the time of other designers and interns; capable of setting clear, technical priorities for project work., • Excellent organizational skills with a strong attention to detail. Outstanding written and verbal communication skills for project management and capacity for technical oversight and quality control of others' work., • AutoCAD - Current edition. Revit a plus but not required., • SketchUp and Enscape. Rhino or 3DS Max is a plus but not required., • Adobe Creative Suite., • Google Suite and Microsoft Office., • Minimum Bachelor's Degree in Interior Design or Architecture. Master’s degree a plus., • Over 8 years of post-graduate design experience with significant experience in high-end, bespoke hospitality design restaurants and hotels., • Excellent knowledge of hospitality-specific project requirements across food & beverage, hotel, and residential project typologies., • Must be legally able to work in the United States and able to work in the New York City office at a minimum 3 days a week. Travel to job sites locally and interstate is required., • The base salary range will be estimated between $100,000 - $125,000 plus benefits and contingent on relevant experience and abilitie

Job Description:\n\n Job title: Security Guard Reports to: Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: May 2020 POSITION SUMMARY: The role of the Security Guard is to provide HPCDC with professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and polices of HPCDC.Abstain from behaviors that expose the Security Guard to civil liability, associated with and not limited to negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy and failure to address health and safety concerns. Adhere to the NYS Security Guard and HPCDC Code of Ethics, including but not limited to the need to exercise duties with honesty, respect for confidential information, and abstain from conflicts of interest. Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices. Provide quality services and excellent customer service to employees, guests and clients of HPCDC. Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics and cultures.Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner. Prevent and diffuse conflict by employing non-defensive communication skills. Ie.)Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating). Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”. Abstain from the use of profanity or loud language near the public, employees, and clients.Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Don’t talk openly and in public about clients. Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse or mitigate conflict, and maintains the integrity of the clients, coworkers and employees. Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.Maintain knowledge of security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.Enforce security policies and behavioral conduct expectations for clients, employees and guests of HPCDC. Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents. Ie) No sleeping, avoid distractions such as personal cell phone usage, etc.Implement and enforce procedures that limit access by unauthorized people to the building and property. Follow protocols for signing clients and guests in and out of the building.Patrol all areas as assigned and as needed, consistently using technology (ie. Lighthouse IO) to document compliance. Ensure that locks and exits are secured and respond to breaches by investigating, intervening and reporting.Escort guests to areas as needed and in accordance with procedures. Optimize visibility of security services to clients, employees and guests by wearing prescribed uniforms. Be accessible to clients and employees, developing positive relationships and responding in a timely manner to their safety and security needs. Facilitate fire drills and provide assistance as needed during evacuation. As needed, employ best practices for crowd control.Identify potential threats, security breaches, and safety issues, and take steps to contain and neutralize them. Identify and remove fire hazards including but not limited to keeping hallways and exits clear of obstruction and educating employees and clients as needed. Respond to, observe and investigate incidents pertaining to safety, security and other non-routine incidents.Know and implement protocols for emergency response to medical situations, outsider threats and intruders, natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. bomb threats or natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. Facilitate evacuations calmly and efficiently to avoid panic and fulfill the function of protecting people (and property) from potential harm.Maintain knowledge of incident reporting guidelines and report incidents as needed.Close off crime scenes and prevent the contamination of evidence. Provide truthful witness testimony as needed during legal proceedings.Promptly notify appropriate emergency service providers as needed.Be prepared with proper equipment (ie. walkie talkies, tablets, etc.) at all times to ensure timely emergency response and contemporaneous note taking.Optimize safe responses by requesting assistance from coworkers as needed.Optimize safe responses by providing assistance to coworkers as needed.Actively take steps to prevent physical altercations that can cause harm to self and others. Ie) run into another room to call law enforcement, request assistance from coworkers, employ effective communication skills, follow access control procedures.Gather information through the use of effective interviewing and observation skills. Security Guards report incidents pertaining to security and other non-routine incidents.Complete thorough, timely, accurate and grammatically correct reports pertaining to incidents by documenting who, what, when, where, why and how. Document statements, remarks, and admissions immediately and contemporaneously in order to prepare for writing a report. Communicate verbally and in writing relevant facts to law enforcement agencies.Report relevant issues pertaining to safety, security and the property to coworkers and supervisors, using various written and spoken means of communication and in a timely manner. Begin each shift by learning about any safety and security incidents that occurred in the prior shift. Begin each shift by reading emails and correspondence pertaining to incident reports, reading logs, and participating in debriefs. Check emails at the beginning of each shift for incident reports and other correspondence, reading the log, and participating in debriefs.Prepare reports and communicate significant issues that the following shift needs to know about by the end of the shift. Implement proactive and reactive safety procedures to prevent injuries of self and others.Maintain ability to safely navigate flights of stairs in 11 stories without relying on an elevator for the purposes of patrolling and responding to security incidents. Wear slip resistant and toe-covered shoes at all times. Provide assistance to coworkers and request assistance as needed to prevent injuries. Ie) While lifting, responding to incidents, etc.Adhere to and enforce infection control procedures for communicable diseases and hazard communication. Ie) Wear appropriate PPE as needed. Participate in all investigations as needed and including into employee misconduct. Additional job functions: Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner. Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting and others as needed. Participates in ongoing staff training, skill development, and mandatory meetings.Assist in the training and mentoring of other officers as needed. Distribute client mail and packages according to procedures. Perform other job duties and special projects assigned by management. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseFire Guard for Shelters (f02).CPR/ First Aid CertificationAnnual 8 Hr certification Preferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. CPR / First Aid CertificationFrench / Spanish speaking. Computer Skills:Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence. GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:GENERAL WORKING HOURS: Shifts vary and may change to include overnight shifts, days, evenings and weekends.WORKING FROM HOME: All essential functions of this job cannot be completed working from home.TRAVEL: May be required to travel about 5% of the time to purchase items or to attend a training. PHYSICAL REQUIREMENTS: The physical activity for the Security Guard is: Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Reaching. Extending hand(s) and arm(s) in any direction. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. Standing: Remaining upright on the feet, particularly for sustained periods of time. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops. Grasping: Applying pressure to an object with the fingers

Job Description:\n\nJob title: Security Guard Reports to: Operations Coordinator/Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: May 2020 POSITION SUMMARY: The role of the Security Guard is to provide HPCDC with professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and polices of HPCDC.Abstain from behaviors that expose the Security Guard to civil liability, associated with and not limited to negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy and failure to address health and safety concerns. Adhere to the NYS Security Guard and HPCDC Code of Ethics, including but not limited to the need to exercise duties with honesty, respect for confidential information, and abstain from conflicts of interest. Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices. Provide quality services and excellent customer service to employees, guests and clients of HPCDC. Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics and cultures.Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner. Prevent and diffuse conflict by employing non-defensive communication skills. Ie.)Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating). Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”. Abstain from the use of profanity or loud language near the public, employees, and clients.Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Don’t talk openly and in public about clients. Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse or mitigate conflict, and maintains the integrity of the clients, coworkers and employees. Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.Maintain knowledge of security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.Enforce security policies and behavioral conduct expectations for clients, employees and guests of HPCDC. Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents. Ie) No sleeping, avoid distractions such as personal cell phone usage, etc.Implement and enforce procedures that limit access by unauthorized people to the building and property. Follow protocols for signing clients and guests in and out of the building.Patrol all areas as assigned and as needed, consistently using technology (ie. Lighthouse IO) to document compliance. Ensure that locks and exits are secured and respond to breaches by investigating, intervening and reporting.Escort guests to areas as needed and in accordance with procedures. Optimize visibility of security services to clients, employees and guests by wearing prescribed uniforms. Be accessible to clients and employees, developing positive relationships and responding in a timely manner to their safety and security needs. Facilitate fire drills and provide assistance as needed during evacuation. As needed, employ best practices for crowd control.Identify potential threats, security breaches, and safety issues, and take steps to contain and neutralize them. Identify and remove fire hazards including but not limited to keeping hallways and exits clear of obstruction and educating employees and clients as needed. Respond to, observe and investigate incidents pertaining to safety, security and other non-routine incidents.Know and implement protocols for emergency response to medical situations, outsider threats and intruders, natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. bomb threats or natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. Facilitate evacuations calmly and efficiently to avoid panic and fulfill the function of protecting people (and property) from potential harm.Maintain knowledge of incident reporting guidelines and report incidents as needed.Close off crime scenes and prevent the contamination of evidence. Provide truthful witness testimony as needed during legal proceedings.Promptly notify appropriate emergency service providers as needed.Be prepared with proper equipment (ie. walkie talkies, tablets, etc.) at all times to ensure timely emergency response and contemporaneous note taking.Optimize safe responses by requesting assistance from coworkers as needed.Optimize safe responses by providing assistance to coworkers as needed.Actively take steps to prevent physical altercations that can cause harm to self and others. Ie) run into another room to call law enforcement, request assistance from coworkers, employ effective communication skills, follow access control procedures.Gather information through the use of effective interviewing and observation skills. Security Guards report incidents pertaining to security and other non-routine incidents.Complete thorough, timely, accurate and grammatically correct reports pertaining to incidents by documenting who, what, when, where, why and how. Document statements, remarks, and admissions immediately and contemporaneously in order to prepare for writing a report. Communicate verbally and in writing relevant facts to law enforcement agencies.Report relevant issues pertaining to safety, security and the property to coworkers and supervisors, using various written and spoken means of communication and in a timely manner. Begin each shift by learning about any safety and security incidents that occurred in the prior shift. Begin each shift by reading emails and correspondence pertaining to incident reports, reading logs, and participating in debriefs. Check emails at the beginning of each shift for incident reports and other correspondence, reading the log, and participating in debriefs.Prepare reports and communicate significant issues that the following shift needs to know about by the end of the shift. Implement proactive and reactive safety procedures to prevent injuries of self and others.Maintain ability to safely navigate flights of stairs in 11 stories without relying on an elevator for the purposes of patrolling and responding to security incidents. Wear slip resistant and toe-covered shoes at all times. Provide assistance to coworkers and request assistance as needed to prevent injuries. Ie) While lifting, responding to incidents, etc.Adhere to and enforce infection control procedures for communicable diseases and hazard communication. Ie) Wear appropriate PPE as needed. Participate in all investigations as needed and including into employee misconduct. Additional job functions: Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner. Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting and others as needed. Participates in ongoing staff training, skill development, and mandatory meetings.Assist in the training and mentoring of other officers as needed. Distribute client mail and packages according to procedures. Perform other job duties and special projects assigned by management. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseFire Guard for Shelters (f02).NARCANCPR / First Aid CertificationLL 124 Preferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. French / Spanish speaking. Computer Skills:Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence. GENERAL PHYSICAL REQUIRMENTS AND WORKING CONDITIONS:GENERAL WORKING HOURS: Shifts vary and may change to include overnight shifts, days, evenings and weekends.WORKING FROM HOME: All essential functions of this job cannot be completed working from home.TRAVEL: May be required to travel about 5% of the time to purchase items or to attend a training. PHYSICAL REQUIREMENTS: The physical activity for the Security Guard is: Climbing & Ambulating Stairs: Ascending or descending stairs and ramps using feet and legs and/or hands and arms. Must be able to walk up and down stairs (about 10 flights) in order to patrol stairways, respond to security incidents, and assist in the evacuation of clients during an emergency. Body agility is emphasized. The amount of climbing required exceeds that required for ordinary locomotion. Stooping: Bending body downward and forward by bending spine at the waist. This factor is important if it occurs to a considerable degree and requires full use of the lower extremities and back muscles. Kneeling: Bending legs at knee to come to a rest on knee or knees. Crouching: Bending the body downward and forward by bending leg and spine. Reaching. Extending hand(s) and arm(s) in any direction. Walking. Moving about on foot to accomplish tasks, and has an ability to navigate from one location to another. Standing: Remaining upright on the feet, particularly for sustained periods of time. Lifting. Must raise objects from a lower to a higher position or move objects horizontally from position to-to-position. Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with whole hand or arm as in handling. Ability to use computer tablet to write reports, notes and document compliance with patrol stops. Grasping: Applying pressure to an object with the

Job Description:\n\n Job title: Security Guard Reports to: Operations Coordinator/Director of Security Services FLSA Status: Non-Exempt (Hourly) / Full Time/Part Time Date Issued: May 2020 POSITION SUMMARY: The role of the Security Guard is to provide HPCDC with professional protective services of clients, employees, guests and property. Security Guards execute proactive and reactive measures to optimize safety and minimize property loss. Their primary functions are to detect, observe, deter and report security incidents, illegal activities, and infractions of various HPCDC policies. Security Guards are able to meet and maintain any applicable state/city licensing requirements for Security Officers in New York state and Fire Guard for Shelters (F02) requirements. ESSENTIAL JOB FUNCTIONS: Through the employee’s own efforts, the employee accomplishes the following essential functions: Maintain licensing requirements for Security Officers in New York State and Fire Guard for Shelters FO2.Ensure that all behavior and authority is exercised in accordance with New York Penal Law, New York State Criminal Procedure Law, and polices of HPCDC.Abstain from behaviors that expose the Security Guard to civil liability, associated with and not limited to negligence, recklessness, failure to properly supervise, civil rights violations (age, sex, religion, etc.), invasion of privacy and failure to address health and safety concerns. Adhere to the NYS Security Guard and HPCDC Code of Ethics, including but not limited to the need to exercise duties with honesty, respect for confidential information, and abstain from conflicts of interest. Role model appropriate preventive and reactive responses to security and safety issues by consistently applying best practices. Provide quality services and excellent customer service to employees, guests and clients of HPCDC. Use excellent interpersonal and communication skills, with ability to interact effectively with people of various social economic levels, demographics and cultures.Consistently respond to client and employee grievances in a positive way, role-modeling effective problem resolution skills while helping them to resolve concerns in a non-judgmental, non-condescending manner. Prevent and diffuse conflict by employing non-defensive communication skills. Ie.)Avoid making judgments without having all of the facts, ask open ended questions, keep an opened posture and neutral facial expressions when communicating).Represent HPCDC in a professional manner when communicating via phone, walkie talkie, email, and other means, through respectful etiquette, a positive attitude and a positive “tone of voice”. Abstain from the use of profanity or loud language near the public, employees, and clients.Maintain the confidentiality of clients and employees, only disclosing information learned through the course of the job to those who need to know. Ie) Don’t talk openly and in public about clients. Employ effective interpersonal and communication skills (verbal, non-verbal, listening, and writing skills) that optimize safety, diffuse or mitigate conflict, and maintains the integrity of the clients, coworkers and employees. Deter occurrences and circumstances which do or could affect the security and safety of the property and people on the premises.Maintain knowledge of security policies and behavioral conduct expectations for clients, employees and guests of HPCDC.Enforce security policies and behavioral conduct expectations for clients, employees and guests of HPCDC. Educate clients, staff and guests on security protocols and procedures, and rules proactively and as needed.Stay visibly alert and employ effective observation skills throughout the shift in order to detect and respond to suspicious behavior and other safety / security related incidents. Ie) No sleeping, avoid distractions such as personal cell phone usage, etc.Implement and enforce procedures that limit access by unauthorized people to the building and property. Follow protocols for signing clients and guests in and out of the building.Patrol all areas as assigned and as needed, consistently using technology (ie. Lighthouse IO) to document compliance. Ensure that locks and exits are secured and respond to breaches by investigating, intervening and reporting.Escort guests to areas as needed and in accordance with procedures. Optimize visibility of security services to clients, employees and guests by wearing prescribed uniforms. Be accessible to clients and employees, developing positive relationships and responding in a timely manner to their safety and security needs. Facilitate fire drills and provide assistance as needed during evacuation. As needed, employ best practices for crowd control.Identify potential threats, security breaches, and safety issues, and take steps to contain and neutralize them. Identify and remove fire hazards including but not limited to keeping hallways and exits clear of obstruction and educating employees and clients as needed. Respond to, observe and investigate incidents pertaining to safety, security and other non-routine incidents.Know and implement protocols for emergency response to medical situations, outsider threats and intruders, natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. bomb threats or natural disasters, leaks and exposure to hazardous materials, civil disturbances and other non-routine emergency situations. Facilitate evacuations calmly and efficiently to avoid panic and fulfill the function of protecting people (and property) from potential harm.Maintain knowledge of incident reporting guidelines and report incidents as needed.Close off crime scenes and prevent the contamination of evidence. Provide truthful witness testimony as needed during legal proceedings.Promptly notify appropriate emergency service providers as needed.Be prepared with proper equipment (ie. walkie talkies, tablets, etc.) at all times to ensure timely emergency response and contemporaneous note taking.Optimize safe responses by requesting assistance from coworkers as needed.Optimize safe responses by providing assistance to coworkers as needed.Actively take steps to prevent physical altercations that can cause harm to self and others. Ie) run into another room to call law enforcement, request assistance from coworkers, employ effective communication skills, follow access control procedures.Gather information through the use of effective interviewing and observation skills.Security Guards report incidents pertaining to security and other non-routine incidents.Complete thorough, timely, accurate and grammatically correct reports pertaining to incidents by documenting who, what, when, where, why and how. Document statements, remarks, and admissions immediately and contemporaneously in order to prepare for writing a report. Communicate verbally and in writing relevant facts to law enforcement agencies.Report relevant issues pertaining to safety, security and the property to coworkers and supervisors, using various written and spoken means of communication and in a timely manner. Begin each shift by learning about any safety and security incidents that occurred in the prior shift. Begin each shift by reading emails and correspondence pertaining to incident reports, reading logs, and participating in debriefs. Check emails at the beginning of each shift for incident reports and other correspondence, reading the log, and participating in debriefs.Prepare reports and communicate significant issues that the following shift needs to know about by the end of the shift. Implement proactive and reactive safety procedures to prevent injuries of self and others.Maintain ability to safely navigate flights of stairs in 11 stories without relying on an elevator for the purposes of patrolling and responding to security incidents. Wear slip resistant and toe-covered shoes at all times. Provide assistance to coworkers and request assistance as needed to prevent injuries. Ie) While lifting, responding to incidents, etc.Adhere to and enforce infection control procedures for communicable diseases and hazard communication. Ie) Wear appropriate PPE as needed. Participate in all investigations as needed and including into employee misconduct. Additional job functions: Adhere to all policies and procedures, including those prescribed in the Highland Park CDC Employee Handbook.Accurately record time-worked in the timekeeping system and submit payroll records in a timely manner. Submit requested correspondence and policy acknowledgements to your supervisor, human resources, accounting and others as needed. Participates in ongoing staff training, skill development, and mandatory meetings.Assist in the training and mentoring of other officers as needed. Distribute client mail and packages according to procedures. Perform other job duties and special projects assigned by management. COMPETENCIES: To perform the job successfully, an individual demonstrates the following competencies. Customer Service Orientation & Conflict Resolution: Manages difficult or emotional situations with internal and external stakeholders. Responds promptly to client needs; Responds to request for service and assistance. Maintains and communicates in a positive, non-condescending manner to others. Leverages interpersonal skills such as empathy to minimize and mitigate conflict. Helps others resolve complex or sensitive disagreements and conflicts. Manages oneself and emotions to diffuse conflict. Dependability: Can be depended upon to consistently provide a safe environment by reporting to work as scheduled and avoiding excessive absenteeism / tardiness. Adheres to policies in the HPCDC Handbook for deviating from schedules and absences. Responds to management directions, takes responsibility for own actions and keeps commitments. Enforcing Laws, Rules, & Regulations: Minimizes conflicts between clients and other security officers by consistently enforcing rules and behavior expectations. Enforces laws, rules, and regulations, and initiates enforcement actions in a way that the public perceives as fair, objective, and reasonable. Safety Focus: Adheres to all workplace and trade safety laws, regulations, standards, and practices. Proactively takes steps to maximize safety. Communication: Communicate effectively with co-workers, clients and employees, law enforcement, and guests during emergency situations. Effectively express oneself orally, non-verbally and in writing, tailoring the content of speech to the audience and using proper English sentence structure, punctuation, and grammar. Ability to listen, receive, understand, and carry written and verbal orders. Ability to communicate effectively when preparing reports, logs, and the use of radio communications including appropriate channels and basic radio communication codes. Interviewing Others: Asks questions in ways that enhance the clarity, quality, and reliability of information. Plans the interview process in advance, identifying the key information to collect. Puts the interviewee at ease and ensures he or she understands the process and its purpose. Develops trust to obtain honest responses. Asks direct, focused, and logically ordered questions that comply with all legal or policy requirements. Tactfully broaches sensitive subjects. Problem Solving: Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Uses reason when dealing with emotional topics. Adaptability & Flexibility: Adapting to and working with a variety of situations, individuals, and groups. Openness to different and new ways of doing things; willingness to modify one’s preferred way of doing things. Interpersonal Skills and Teamwork - Understands the needs and wants of the organization, customers, co-workers and supervisors in order to provide accurate, complete and timely service and to further the mission, values and goals of the organization. Gets along and interacts positively with co-workers and others; understands and relates to others. Ethics: Treats people with respect: Inspires the trust of others; Works with integrity and ethically; Role models and upholds organizational values. QUALIFICATIONS: To perform this job successfully, and individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and / or ability required. Minimum Required Education & Experience:HS Diploma or GED required.NYS Security Guard LicenseFire Guard for Shelters (f02).LL124 CertificationPreferred Education & Experience:Demonstrated knowledge, experience, or capacity to work with homeless families / individuals and/ or disadvantaged populations. CPR / First Aid CertificationFrench / Spanish speaking Computer Skills:Basic computer skills needed for composing emails on Microsoft applications, accessing the HR information system and accessing the device, and composing correspondence.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience. #ICLCWCM

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS • To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency., • To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency., • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., • May have on-call responsibilities., • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., • Plans, escorts, and/or arranges social or recreational activities for and with consumers., • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., • Assists in the orientation of new personnel when requested., • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., • Complies with agency infection control policies., • Advocates on behalf of consumer with outside service providers and within ICL., • Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers. 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS • To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency., • To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency., • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., • May have on-call responsibilities., • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., • Plans, escorts, and/or arranges social or recreational activities for and with consumers., • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., • Assists in the orientation of new personnel when requested., • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., • Complies with agency infection control policies., • Advocates on behalf of consumer with outside service providers and within ICL., • Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers. 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. Rotate on-call responsibilities., 12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with the agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. Additional duties of Senior Case Manager 1. Caseload will include clinical high-risk client., 2. Carry a minimum of 12 clients at a given time or during the time of case management vacancies, 3. Provide peer to peer support to case managers through modeling and coaching, 4. Willing and able to address crisis intervention in community, 5. Provide assistant and support with program audits and follow ups, 6. Assist with the management and training of spreadsheets utilized for case management MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus 1.5 years' experience providing direct services to individuals with mental disabilities. Minimum experience requirements are waived for candidates with a bachelor's degree that required a one year practicum working directly with individuals with mental disabilities ( e.g., BSW); or an associate's degree in a human services related field and two years of experience in human services; ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse disorder., • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., • Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and procedures., • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., • Ability to prepare accurate and timely documentation, reports and other written material as assigned., • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving problems., • Ability to report for work as scheduled on a consistent basis, • Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies

Job DescriptionJOIN US... Upstairs, our clubhouse is dedicated to Intelligent Leisure, with three floors of dining, cultural programming, and spaces for our members to spend their free time intentionally and well. From our traditional sit-down restaurant to the vinyl listening room, there's a little something special for every personality. Down at Bedrock, the club's fitness and wellness destination, we've cultivated a hub of Physical Culture–two levels of premium gym facilities, aquatics, spa, and recovery experiences. Together, Moss and Bedrock create a holistic environment where members can move, restore, and connect in a refined, community-focused setting. POSITION OVERVIEW: As Membership Sales Associate, you will play a key role in supporting Moss New York's membership operations and contributing to the growth of our community. In this client-facing position, you will help strengthen our membership pipeline, ensure a thoughtful and responsive experience for prospective and founding members, and support internal reporting and strategic initiatives led by the Membership Director. This role reports directly to the Membership Director prior to hiring a Sales Manager and will involve both on-site engagement and internal collaboration to support the success of Moss's growing membership community. This role is ideal for someone who thrives in a social, fast-paced environment; is naturally organized and detail-oriented; and enjoys blending high-touch hospitality with data-driven thinking. A proactive, collaborative mindset and a genuine interest in building relationships will be key to success. COMPENSATION: The hourly wage for this position is $33.00 – $38.00 per hour, depending on experience. CLASSIFICATION: This is a non-exempt, hourly position. In accordance with the Fair Labor Standards Act (FLSA), you are eligible for overtime pay at one and a half times your regular rate for all hours worked over 40 in a single workweek. KEY RESPONSIBILITIES: Sales, Tours & Pipeline Management • Conduct high-touch in-person and virtual tours for prospective members and VIPs., • Lead introductory calls and meetings with interested candidates, communicating the club's vision, amenities, and offerings., • Actively manage and advance leads through the membership sales pipeline, with timely follow-up, personalization, and strategic engagement., • Track outreach and conversion metrics using CRM systems like PeopleVine and HubSpot., • Identify opportunities from email inquiries, referrals, applications, nominations, and event attendance., • Consistently schedule and conduct 5-10 prospect calls and tours per week to start, scaling with pre-opening growth. CRM & Membership Processing • Maintain accurate and up-to-date lead/member information across CRM systems., • Research and refine member profiles to support personalized outreach and onboarding., • Process membership applications and payments; track onboarding progress., • Ensure workflow and communications are streamlined across the membership funnel., • Resolve any system related issues by opening tickets, scheduling a call, etc., • Support daily data clean-up efforts. Event Preparation & Execution • Prepare detailed event face sheets for Moss Studio activations, including guest names, notes, and key introductions., • Collaborate with internal team to align on guest profiles and event goals., • Partner with Membership team, Studio Associates, and other departments to ensure a seamless experience., • Support onboarding of Membership Associates and other junior team members., • Represent the Membership team in operational planning and provide on-the-ground insights for process refinement. Client Engagement & Relationship Management • Serve as a primary point of contact for prospective and current members., • Cultivate long-term relationships with Founding Members and VIPs through proactive, high-touch service., • Uphold Moss's values across all member touchpoints., • Maintain a consistent physical presence in the club and studio space to ensure a seamless prospective and member experience., • Collaborate with operations, events, and hospitality teams to ensure high levels of member satisfaction., • Plan and execute tours, support activations and other member-facing experiences. Preferred Qualifications • 2-3 years of experience in luxury hospitality, Background in hospitality, guest services, or membership driven environments preferred, • Strong communication skills and confidence in client-facing settings, • Comfort with digital systems and a willingness to learn CRM platforms, • High level of attention to detail, organization, and discretion, • Flexible and adaptable, with strong availability and commitment to in-person work, • Collaborative, thoughtful, and energized by a fast-paced environment, • Ability to build effective relationships and communicate across a variety of nuanced relationship dynamics, adapting to diverse audiences., • Exceptional & eloquent interpersonal and communication skills, both written and verbal., • Strong sales and marketing acumen with a member-focused approach., • Ability to operate with grace under pressure., • Discretion, sound judgment, and comfort operating in a high-accountability, high-touch environment. OPPORTUNITIES FOR ALL: Moss is proud to be an equal opportunity workplace that seeks to recruit, develop, and retain the most talented people from a variety of backgrounds, perspectives, and skills. We therefore encourage applications from all genders, races, religions, ages, and sexual orientations, as well as parents, veterans, people living with disabilities, and any other groups that could bring diverse perspectives to our business.

Job Description$ 75,000 per annum Position: CRED NYC Case Manager, SkillSpring Location: Multiple Sites in Manhattan & the Bronx Salary Range: $75,000 per annum Reports to: SkillSpring’s CRED NYC Program Director About SkillSpring: SkillSpring, a workforce development program of The New Jewish Home, has supported New York City youth and young adults from under-resourced schools and communities in pursuing careers in health care since 2006. By training the next generation of high-quality, culturally competent health care professionals, SkillSpring generates excitement and enthusiasm for careers serving older adults. Position Overview: SkillSpring is seeking a Case Manager for our Community Resources for Employment and Development Program (“CRED NYC”) Program. The Case Manager will work directly with trainees participating in our CRED NYC program that includes work readiness, Certified Nursing Assistant (CNA) classroom-based course instruction, and onsite clinical and professional training . The Case Manager will focus on trainees’ mental health, well-being, and self-management, providing services that support trainees’ needs through small groups and one-on-one sessions as needed. This full-time role requires flexibility in working mornings, evenings, and Saturdays at multiple sites, with hours, days, and locations varying based on seasonal changes. Key Responsibilities: • Design Trauma-Informed Workshops, • Create Trauma-Informed information sheets for case managers, • Plan, Conduct, and Deliver Trauma-Informed Workshops, • Distribute and collect pre-and post-Trauma-Informed surveys, • Conduct community outreach to increase workshop attendance, • Provide assistance to workshop attendees in need of social service support including mental health referrals, • Follow up on all referrals, • Document all activities, including workshop events and referrals, • Provide clinical support for staff to better assist trainees, • Cultivate and maintain relationships with key strategic partners in education, career development, intergenerational programming, and youth development to ensure trainee enrollment and retention, • Ensure accurate collection, analysis, and management of data for internal and external reporting, improving mechanisms to ensure accountability and transparency, • Develop and enhance tools to support SkillSpring in generating employment and economic opportunities, including communications collateral, reporting templates, policies, and protocols, • Adherence to all CRED NYC contract regulations, • Perform other related duties as required Qualifications: • Master's in social work, from an accredited school preferred, • Trauma-Informed training and skills, preferred, • Minimum of 5 years of experience, • Experience working with youth and adults from underserved communities, • Ability to work flexible hours, including some evenings and weekends, and travel to various locations in Manhattan and the Bronx, • Bachelor’s Degree in Social Work required, • Experience with underserved, urban adults, • Passion for working with youth and young adults, • Familiarity with healthcare career trajectories, • Experience developing new roles or new initiatives, • Familiarity with research methods and program evaluation is a plus Specialized Skills and Competencies: • Excellent interpersonal, verbal, and written communication skills, • Demonstrated experience working with high-need/underserved high school students and young adults, • Self-directed with the ability to work independently, • Strong presentation skills, with the ability to write reports, business correspondence, and procedure manuals, • Ability to lead innovative and meaningful programming that resonates with trainees, • Strong organizational and computer skills, • Proven ability to apply independent judgment in planning, prioritizing, and organizing multiple tasks with attention to detail and time management, • Flexibility and adaptability are essential, • Ability to manage multiple stakeholder relationships Physical Demands: • The role requires normal mental and visual attention, along with manual coordination., • Work is performed in lighted, heated, and ventilated areas, with occasional interruptions to workflow., • Duties involve regular periods of sitting, standing, or walking and the ability to work at a computer for sustained periods., • Ability to lift and/or move up to 25 pounds., • Travel to all TNJH campuses and program sites is required. Compensation and Benefits: The New Jewish Home provides a competitive salary range, and the actual salary will depend on factors such as experience, education, and organizational need. Our benefits package includes: • Medical, Dental, and Supplemental Vision plans, • 401(k) retirement plan, • Vacation, Holiday, and Sick leave, • Short Term Disability insurance, • Basic Life & Accidental Death Insurance, • Tuition Reimbursement, • Health Care, Commuter, and Dependent Care Flexible Spending Accounts, • Access to a portion of your paycheck before payday through our partnership with RAIN

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Help the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels’ consumers individually or in small groups regarding plans for meeting service needs and aids the consumers to mobilize inner capabilities and environmental resources to attain, • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and perform follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a, • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and, • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan, • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning, • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict, • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompany consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the, • May have on-call, • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and, • Plans, escorts, and/or arrange social or recreational activities for and with, • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's, • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are, • Assists in the orientation of new personnel when, • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going, • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development, • Complies with agency infection control, • Advocates on behalf of consumer with outside service providers and within, • Assists resident/consumer in finding and getting into vocational training or other training opportunities and work with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., • Committed to the active promotion of ICL values and goals., • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural, • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor,, • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse, • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development, • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and, • Ability to use sound judgment in identifying and solving problems and knowing when to seek, • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and, • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without, • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in, • Ability to prepare accurate and timely documentation, reports and other written material as, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving, • Ability to report for work as scheduled on a consistent basis Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions unless this causes undue hardship to the agency. 1. Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Helps the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels consumers individually or in small groups regarding plans for meeting service needs, and aids the consumers to mobilize inner capabilities and environmental resources to attain goals., 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 4. Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 14. Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's residence., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 16. Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are injured., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 19. Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development activities., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 5. Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development activities., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards., 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience. #ICLCWCM

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Help the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels’ consumers individually or in small groups regarding plans for meeting service needs and aids the consumers to mobilize inner capabilities and environmental resources to attain, • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and perform follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a, • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and, • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan, • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning, • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict, • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompany consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the, • May have on-call, • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and, • Plans, escorts, and/or arrange social or recreational activities for and with, • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's, • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are, • Assists in the orientation of new personnel when, • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going, • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development, • Complies with agency infection control, • Advocates on behalf of consumer with outside service providers and within, • Assists resident/consumer in finding and getting into vocational training or other training opportunities and work with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., • Committed to the active promotion of ICL values and goals., • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural, • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor,, • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse, • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development, • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and, • Ability to use sound judgment in identifying and solving problems and knowing when to seek, • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and, • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without, • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in, • Ability to prepare accurate and timely documentation, reports and other written material as, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving, • Ability to report for work as scheduled on a consistent basis Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL TASKS: 2. Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and performs follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a computer., 3. Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., 5. Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and understandable., 6. Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan goals., 7. Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning goal., 8. Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict resolution., 9. Performs crisis assessment and nonverbal and verbal crisis intervention., 10. Refers consumers to community resources and other organizations. Accompanies consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the consumer., 11. May have on-call responsibilities., 12. Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and procedure., 13. Plans, escorts, and/or arranges social or recreational activities for and with consumers., 15. Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., 17. Assists in the orientation of new personnel when requested., 18. Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going basis., 20. Complies with agency infection control policies., 21. Advocates on behalf of consumer with outside service providers and within ICL., 22. Assists resident/consumer in finding and getting into vocational training or other training opportunities, and works with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., 23. Other job-related duties that may be assigned. ESSENTIAL KNOWLEDGE, SKILLS AND ABILITIES: 1. Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural differences., 2. Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor, etc., 3. Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, 4. Basic understanding of the causes and processes of mental illness and substance abuse disorder., 6. Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and consumers., 7. Ability to use sound judgment in identifying and solving problems, and knowing when to seek assistance., 8. Ability to be aware of self and one's impact on others, 9. Ability to learn, understand and comply with all regulations, policies and procedures., 10. Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without prompting., 11. Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, 12. Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in writing., 13. Ability to prepare accurate and timely documentation, reports and other written material as assigned., 14. Ability to work independently, and to conform to all applicable safety and accountability measures, 15. Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., 16. Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate, 17. Ability to identify the nature of problems and to participate effectively in solving problems., 18. Ability to report for work as scheduled on a consistent basis, 19. Ability to be ethical- to understand and adhere to internal and external laws, rules, and policies MINIMUM EDUCATION AND EXPERIENCE REQUIREMENTS: Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.

Job Description JOB SUMMARY: Under the general supervision of the Program Director/designee, functions as part of a team assigned to support consumers living in independent apartments in the community. Assists assigned individuals in developing and maintaining viable living, working and social situations in the community by obtaining needed medical, social, psychosocial, educational, financial, vocational and other services. Participates in the provision of crisis intervention services to participants. Travels to/visits consumers' residences or apartments to provide counsel and assistance and to help the consumers, within their capabilities and interests, in maintaining the greatest degree of independent living. The majority of duties are often performed independently under general supervision. ESSENTIAL JOB FUNCTIONS: • Travels to/visits consumers' residences to provide supportive services on a schedule established by the program. Help the consumer to modify attitudes and patterns of behavior by increasing understanding of self and others. Counsels’ consumers individually or in small groups regarding plans for meeting service needs and aids the consumers to mobilize inner capabilities and environmental resources to attain, • Secures information, such as medical, psychological, and social factors contributing to the individual's situation, and evaluates these and the individual's capabilities. Based on this information, completes and maintains consumer treatment plans to include quarterly service-plan reviews, assessments, medical records, and changes in treatment and/or medications either manually or using a computer. Maintains a case-record for each resident/consumer and completes required forms. Continually documents consumer treatment progress. Reviews service plans and perform follow-up to determine quantity and quality service provided. Accesses and records individual and community resource information and treatment plans manually or using a, • Maintains up-to-date, accurate individual case records on each assigned consumer and develops measurable and objective service plans that maximize consumer rehabilitative abilities in accordance with regulatory guidelines. Ensures that plans include consideration of the consumer's cultural and ethnic background, customs, needs, beliefs and primary language., • Provides supportive counseling in 1 :1 or group formats that assist the consumer to modify attitudes and behaviors as needed., • Obtains and develops resource information for consumers in all aspects of their care; disseminates this information to consumers in a manner that is clear and, • Uses cognitive-behavioral techniques (e.g. role-plays, skills training, plans of action) to assist the consumer in meeting service plan, • Facilitates individualized services to the consumer that meet the diverse needs of the consumer and focus on-the discharge-planning, • Explains the types of clinical services, recreational activities, and ICL programs available to consumers; instructs the consumer in daily living skills, socialization skill enhancement and conflict, • Performs crisis assessment and nonverbal and verbal crisis intervention., • Refers consumers to community resources and other organizations. Accompany consumers on regularly scheduled or emergency visits to medical treatment facilities, social agencies, government offices, or other locations associated with the treatment or assistance of the, • May have on-call, • Immediately reports serious incidents, serious incident allegations, incidents, or sensitive situations to supervisors. Completes incident reports in accordance with ICL policy. Accounts for consumers and files missing person reports on consumers not accounted for in accordance with ICL policy and, • Plans, escorts, and/or arrange social or recreational activities for and with, • Performs regular inspections of the consumer's residence to ensure the safety of the consumers, accountability of ICL property, and cleanliness of consumer's, • Reviews the staff communications log and makes entries concerning essential elements of information designated by program management., • Executes emergency plans as outlined in the policy and procedure manual. Administers CPR or first aid to staff or consumers who are, • Assists in the orientation of new personnel when, • Complies with attendance and timekeeping rules and reports reliably and regularly to work on an on-going, • Attends regularly scheduled clinical meetings, staff meetings and supervision as well as in-service training and development, • Complies with agency infection control, • Advocates on behalf of consumer with outside service providers and within, • Assists resident/consumer in finding and getting into vocational training or other training opportunities and work with other team members (Substance Abuse Specialist, Nurse) in addressing the needs of consumers., • Committed to the active promotion of ICL values and goals., • Ability to work with consumers/residents, families, and staff in a caring and respectful manner, and with due understanding of and consideration for cultural, • Ability to serve as a role model to residents/consumers, including modeling appropriate interpersonal interactions, demeanor,, • Ability to effectively use required software such as IMA, Word, Outlook, and other technology required by ICL, • Basic understanding of the causes and processes of mental illness and substance abuse, • Willingness to continually learn and apply knowledge and willingness to participate in in-service training and development, • Ability to function as an effective team member, including performing share of work, cooperating with coworkers, and securing cooperation, and maintaining professional relationships and boundaries with co-workers, supervisors and, • Ability to use sound judgment in identifying and solving problems and knowing when to seek, • Ability to be aware of self and one's impact on others, • Ability to learn, understand and comply with all regulations, policies and, • Ability to organize time effectively to accomplish all tasks in a timely way and meet deadlines without, • Ability to develop, evaluate, implement and modify a case management plan, meeting all deadlines and productivity standards, • Ability to communicate effectively with staff, consumers/residents, families, and the public both orally and in, • Ability to prepare accurate and timely documentation, reports and other written material as, • Ability to work independently, and to conform to all applicable safety and accountability measures, • Ability to be empathic, actively looking for ways to help people, to be compassionate and hopeful and to believe and help others work toward recovery., • Ability to engage in active listening-attending to what other people are saying and asking questions as appropriate Ability to identify the nature of problems and to participate effectively in solving, • Ability to report for work as scheduled on a consistent basis Bachelor's degree plus two years’ experience providing direct services to individuals with mental disabilities or other relevant human service experience, or bachelor's degree that required a one-year practicum working directly with individuals with mental disabilities (e.g., BSW) and one year experience.