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  • Spence-Chapin Services to Families and Children
    Senior Manager, Birth Parent Services
    Senior Manager, Birth Parent Services
    hace 14 días
    $75000–$80000 anual
    Jornada completa
    Manhattan, New York

    The Senior Manager, Birth Parent Services will supervise birth parent social workers. Responsibilities include working with birth parents in the options counseling, permanency planning and adoption process, individual counseling, writing psychosocial histories, visiting clients in hospital and community, discharging babies from hospital, facilitating selection of and meetings with adoptive parents, assisting in placement and/or return of infants, referral to community support services. The Senior Manager will conduct outreach, education, training at hospitals and agencies that serve expectant parents. Work closely with Program Director to implement department goals. This is an in-person position with annual salary range of $75,000-$80,000 commensurate with experience. II. Key Performance Indicators · Supervise the coordinator, Birth & Expectant Parent Services and any MSW interns as directed · Provide birth parent outreach, education and training to professionals at local hospitals, clinics and social services · Provide “options counseling” to pregnant and postpartum woman considering adoption for their newborns and young children · Visit clients in the hospital and at home, as needed · Represent the agency at hospital and discharge babies from hospitals to the agency’s interim care program · Determine client’s need for services and make referrals to resources outside of the agency · Gather bio-psycho-social background information, formulate assessments and write histories · Write case notes in client database and maintain up-to-date case records · Educate clients on best practices in adoption. Guide clients in planning, including making hospital plans, matching with adoptive families, reviewing legal documents and securing an optimal post surrender contact plan · Provide therapeutic counseling to individuals and families · Participate in placement and return of infants · Provide short term supportive and bereavement counseling to clients who have placed a child · Participate in answering birth parent inquiry calls to agency’s 24-hour, toll free birth parent telephone line · Actively participate in weekly supervision with direct Supervisor · Perform any other department or agency-related duties or special projects as directed by supervisor III. Education & Experience • MSW from an accredited school of social work, • A minimum of two years MSW experience, • NYS license to practice social work, • Must have a valid driver’s license and clean driving record, • Experience in adoption and/or pregnancy counselling preferred; must have at least one-year counselling V. Key Competencies · Strong organizational skills, and ability to meet tight deadlines · Ability to multitask; strong execution skills; thorough follow through, and attention to detail · Excellent oral and written communication and presentation skills · Ability to work in a collaborative environment with various departments, which supports both individual and cooperative work · Ability to work independently at satellite office locations

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  • Intimissimi
    Sales Lead
    Sales Lead
    hace 1 mes
    $16.5–$26 por hora
    Jornada completa
    Garden City

    THE ROLE The Sales Lead is a crucial role for the store with a passion for client service and an expertise in fashion always representing the Calzedonia Group Key values: Open Mind, Passion, Pragmatism, Teamwork and Goal Orientation. LIFE OF THE SALES LEAD The Sales Lead focuses on providing a superior level of customer service to clients, while increasing conversion and retention, to drive business revenue and inspire brand loyalty. The Sales Lead will work together with the team and reports to the Boutique’s Manager. The Sales Lead will focus on the development of new clients, converting walk-in traffic into Intimissimi ambassadors by creating excitement and desire around the product, sharing customized fashion tips and providing high-level of professionalism. The Sales Lead role requires a positive, goal oriented, outgoing and engaging personality, always taking the first step to engage with clients. The Sales Lead demonstrates high level of skill to interact with the clients and identify their needs that will potentially maximize their sales commissions every week. Be a mentor for your Teammates! You always demonstrate Calzedonia Group’s Key Values: Open Minded, Authentic, Passionate, Dynamic, Team Player, Pragmatic! OPEN MINDED: Open to learning and receiving guidance and feedback from store leadership. You embrace new ideas, are receptive to customer feedback, and approach challenges with a willingness to explore innovative solutions. You understand the diverse needs and preferences of guests and colleagues, fostering an inclusive and welcoming atmosphere within the store. You actively engage with guests, adapt to ever-changing trends, ensuring a personalized shopping experience. AUTHENTIC: Be real! Honesty is key and always working together with integrity. Sales Lead embody genuineness and sincerity. You enjoy authentically connecting with guests, sharing your passion for the brand while fostering loyal and long-lasting relationships with guests and colleagues. #WeAreOne We support and encourage a respectful and inclusive team atmosphere by welcoming Diversity, Inclusion and Equity for all team members and guests. PASSIONATE: Share your excitement and promote brand loyalty with guests and store team. As a Sales Lead you have firsthand experience with new fashion collections and can share newness with all guests. Share your passion for Intimissimi by building brand loyalty with each guest! Your goal is ensuring each guest has a memorable experience in our shops . DYNAMIC: Sales Leads thrive in a fast-paced environment, embracing change and adaptability. You will be able to navigate busy hours, responding with care to guests’ inquiries and requests, supporting with visuals updates, assisting with stock management practices, and overall contributing to a seamless shopping experience for guests and efficient environment for colleagues. TEAM PLAYER: We are all in this together! Our Sales Leads believe in teamwork through all day-to-day activities to ensure high quality experience for guests, but also supporting each other every step of the way. You collaborate effectively with colleagues, fostering a positive and cooperative atmosphere in the shop. Being part of Intimissimi means lending a helping hand to colleagues, being a mentor for new colleagues, creating a unified and motivated network that delivers high quality guest experience. PRAGMATIC: You are a problem solver! You approach challenges with practicality and resourcefulness, finding effective solutions together with your colleagues and store leadership that align with the store’s goals and guests’ needs. Always balancing creativity and efficiency, while following company policies and procedures. KEY RESPONSIBILITIES Build genuine relationships with clients through thoughtful and consistent outreach. Demonstrate a positive and proactive attitude in every situation to constantly raise the level of service provided and consistently exceed client expectations. Demonstrate strong verbal and written communication. Be responsible of capturing customers’ information using multiple means to communicate, utilizing phone and written follow-up contact. Client Book Management including follow up with clients regarding their shopping experience, potential inquiries such as product care instructions. Achieve and exceed personal sales and productivity goals agreed upon with your Store Manager Demonstrate a full knowledge of the product including benefits to maximize the sales opportunity. Utilize your fashion expertise to inspire others and build collaborative partnerships in a team-focused environment. Supporting managers in maximizing efficiency in executing standard in-store operations, such as daily replenishment and processing of seasonal markdowns Partnering with the Manager to leverage knowledge of internal systems to conduct business analyses and keep track of both store and individual KPIs. Supporting managers in maintaining the visual and housekeeping standards of the store Able to successfully operate our POS system, conduct email, opening and closing procedures. Store Cleanliness: at our stores, we take great pride in providing our customers with a clean and well-maintained shopping environment. This includes the cleanliness and organization of the store: including but not limited to the salesfloor, fitting rooms, cash desk area, and backroom areas such as bathroom and stockroom. As a retail employee, you are expected to take the initiative of upkeeping the cleanliness in the store. Teams will be required to conduct daily cleaning tasks included but not limited to: Dust and clean shelves, furniture, fixtures and decor Clean doors, window glass, mirrors (exterior and interior) Pick up and empty trash cans and garbage taking it to the dumpster as needed Sweep and mop hard floors Wipe and sanitize sinks, countertops, shared common areas and equipment TEAM DYNAMIC Report directly to Assistant Manager and Store Management to ensure clients experience high quality customer service, completing store operations efficiently and implementing sales strategies thus meeting and exceeding commercial goals. Provides training to new teammates which may include cross-department functions. Based on your experience with Intimissimi and performance, you may be selected to support New Stores Openings across the US as a team bonding opportunity and a chance to put your skills and knowledge to the test! Participate in nationwide contests within other Intimissimi locations to show our team spirit! CAREER DEVELOPMENT OPPORTUNITIES All Sales Leads get the chance to learn new skills daily. We believe in hands-on experience training in different store functions to develop an entrepreneur mindset and spirit, such as: Guest Experience, Basic Store Operations, Business Acumen, Visuals Merchandising, Stock Management, and much more! #TeamworkMakesTheDreamWork We are all team players! Our leaders always encourage development between team members to support professional growth. #Knowledgeispower Share your knowledge and experience with new team members! We strongly believe in consistent training and development of our teams. Many of our success stories started their careers from being part of our store teams and have grown to be future Store Managers, District Managers, Sales Directors and beyond! Be a part of the Calzedonia USA story and make your mark! JOB REQUIREMENTS -Eligibility to work in the US for any Employer -High School graduate or equivalent -Compensation based upon years of experience in customer service and sales -3 to 4 years of Contemporary Fashion retail industry is highly preferred -High level standards of customer service and advanced knowledge of selling techniques -Strong verbal and written communication skills Commitment, being self-motivated and goal oriented Problem solving You are able to work a flexible schedule, including nights, holidays and weekends You are a people person! Working with a team to accomplish store goals, genuinely enjoying an environment of fun music and building connections with our guests for the best shopping experience. You are able to lift in excess of 20 pounds and stand for long periods of time, bend, stretch, for a short distance engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) COMPENSATION & BENEFITS PACKAGE Base Salary plus monthly bonus based upon budget achievement, store volume and location. -Medical Insurance -Pet Insurance -Paid Time off -Paid Parental Leave *Must meet eligibility requirements -401(K) matching -Pre-Tax commuter benefits for transit and parking -Sign on Bonus -Referral bonus -Employee Discount -Free Uniform, and so much more! Accelerate your skills and build a foundation for your career! Work Location: In person

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  • Seamen’s Society for Children and Families
    Supervisor - Preventive Family Treatment and Rehabilitation
    Supervisor - Preventive Family Treatment and Rehabilitation
    hace 2 meses
    $68000–$70000 anual
    Jornada completa
    Mid Island, Staten Island

    About Us For over 175 years, Seamen’s Society has been dedicated to helping children survive, thrive, and succeed. Our programs provide critical support to vulnerable children and families, and we are looking for passionate, dedicated professionals to join us in making a difference. If you’re seeking a rewarding career where your work truly matters, we invite you to be part of our mission. With opportunities in Brooklyn and Staten Island, we offer competitive salaries, career growth potential, and a comprehensive benefits package. Seamen’s Society for Children and Families is a 501(c)(3) nonprofit organization and an Equal Opportunity Employer. Take the next step in your career and help create brighter futures for children and families, apply today! Supervisor - Preventive Family Treatment and Rehabilitation Role Summary: This position is responsible for supervising a unit within the Family Treatment and Rehabilitation (FT/R) program. The supervisor oversees all staffing functions including hiring, scheduling, case assignments, employee relations, and performance evaluations. They ensure program compliance with ACS, Connections, and PROMIS requirements, and manage key functions such as Family Team Conferences, Clinical Diagnostic Team meetings, and QA documentation. The role requires strong leadership, clinical knowledge, organizational skills, and the ability to work collaboratively with internal teams and community partners to support at-risk families and meet agency goals. Duties and Responsibilities: • Conducts joint interviews with Director and makes hiring decisions for their unit., • Manages staff work hours and schedules., • Manages all case assignments and distribution of work., • Manages and documents employee complaints within the unit., • Manages employee progressive discipline when required., • Provide direct supervision to FT/R staff ensuring the program meets all mandates., • Assist walk ins., • Manages Family Team Conferences, Clinical Diagnostic Team meetings with families that result in a service plan for the family., • Ensure that all reporting requirements with Connections and PROMIS are completed and all ACS requirements for the programs are met., • Responsible to interact with the program monitors to ensure programs are successful and at full capacity., • Maintain a positive relationship with community networks and with appropriate agencies and community groups to benefit the programs and the agency., • Conduct employee evaluations., • Conduct quarterly case record reviews (physical records).Complete monthly case review and enter note in Connections., • Work in collaboration with the QA dept to monitor FASP’s, casework contacts and other QA mandates and ensure FTC’s are scheduled and held., • Provide back-up for other supervisors in the Preventive programs Skills, Knowledge and Abilities: • Knowledge and experience providing clinical interventions and counseling services for families., • Ability to manage and supervise all staff., • Excellent interpersonal, organizational and computer skills., • Skills with crisis intervention and community networking, • Ability to work independently., • Ability to perform the essential functions of the job with or without a reasonable accommodation Qualifications/Requirements: • MSW/LMSW and experience working with families required., • 3+years of progressive supervisory experience, • Due to the nature of the work environment work hours will be based on needs of program and may vary., • Our Agency operates in 2 locations: Staten Island and Brooklyn. In rare occasions you may be temporarily transferred to either site to meet program needs., • Performs other duties/responsibilities as assigned within scope of position

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