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Want to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their b

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: Vacation Replacement Cleaners will provide vacation coverage in our Midtown properties from approximately March 1 to November 1, 2026. Please note this position has a limited term of five months with the opportunity for long-term retention based on business needs and performance evaluation.Candidate will create a positive experience by providing superior customer service to building tenants and guests. Responsibilities will include but are not limited to, ensuring that designated areas are always clean and well organized.Candidates must be flexible and able to work all the following shifts as needed:7:00am - 4:00pm 8:00am - 5:00pm 9:00am - 6:00pm 5:00pm -12:30am 5:15pm - 12:45am 8:00pm - 4:00am 12:00am - 8:00am Salary is $24.036 per hour. Additionally, this position would be eligible for overtime for all hours actually worked, consistent with the Local 32BJ Collective Bargaining Agreement. The overtime rate is $36.054 per hour. Please note that wages are subject to tax withholdings and other applicable deductions. Responsibilities: Light Duty Responsibilities: • Empty wastebaskets by thoroughly damp wiping in/out. Collected rubbish must be placed in designated area for removal., • Dust and wipe clean all furniture (vertical and horizontal surfaces), equipment, telephones, and windowsills., • Dust baseboards, chair rails, picture frames, and doors within reach., • Remove finger marks and smudges from all office entrance doors, light switches, door frames and all interior glass (except windows)., • Vacuum all carpeted areas, sweep and/or damp mop all hard floor surfaces nightly., • Dust all doors and ventilating louvers within reach., • Maintain janitor closet to standard level and ensure that all assigned equipment is clean., • Turn off all lights and secure all doors that are scheduled to be locked upon completion of cleaning., • Report to your immediate supervisor of anything that not working properly or malfunctioning Porter Responsibilities:, • Perform heavy physical labor moving and pushing large amounts of trash, • Ability to operate freight car, • Operate heavy and specialized equipment safely and efficiently, • Operate tools and equipment in general custodial work, • Understand and follow work directions as provided by supervisor, • Ability to work independently with minimal supervision, • Requires the use of hands for simple grasping and fine manipulations, • Requires bending, squatting, crawling, lifting and reaching, • Requires the ability to lift, carry, push, swing or pull medium weights up to 75 pounds, which includes lifting over headPantry Maintenance:Includes cleaning all vertical and horizontal surfaces. Clean microwave and refrigerator, if directed. Thoroughly sweep and damp mop floor.Clean LavatoriesIncludes emptying all waste receptacles and replacing with a new clear plastic liner; thoroughly clean all fixtures (i.e., toilet bowls, urinal, sinks, partitions, mirrors) with an approved disinfectant; replenish all soap and paper dispensers; and thoroughly wash all floors with an approved disinfectant.Floor CareMachine scrub floors making sure the corners are thoroughly cleaned. Thoroughly rinse scrubbed floor areas and apply floor finish. Thoroughly sweep, damp mop and spray buff hard floor surfaces.Note: Special care must be taken not to splash solution on walls, doors and furniture.Rubbish CollectionOperate freight elevator, remove all rubbish from designated freight elevator lobbies. Ensure that all floors (freight lobbies) are thoroughly swept and mopped.Rubbish DisposalEnsure all collected rubbish is disposed of in the proper containers (i.e., wet or dry trash). Note: If you are not sure of items to be discarded, contact your supervisor immediately.Qualifications, • Prior office cleaning experience or similar environment, • Operate tools and equipment in general custodial work, • Meet all schedule and timelines, • Understand and follow work directions as provided by supervisor, • Ability to work independently with minimal supervision, • Follow instructions per tenant request, • Work cooperatively with others, • Observe health and safety regulations, • Ability to utilize two-way radio to receive information and assignments and report on project and assignment progress from various locations, • Work is performed while standing and or walking, • Requires the use of hands for simple grasping and fine manipulations, • Requires bending, squatting, crawling, lifting and reaching, • Requires activities that involve being around moving machinery, exposure to changes in temperature, and exposure to dust and chemical fumes The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands - While performing duties of this job, employee required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; crouch; bend; talk; and hear. The employee must lift and move up to 75lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment - The noise level in the work environment is usually moderate. EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. About Cents Cents is the leading vertical SaaS platform powering the future of garment care, laundry services, and garment-based businesses. Our mission is to give operators the tools they need to run smarter, grow faster, and deliver exceptional customer experiences. We’re a fast-growing startup with a lean, high-performing product organization that works directly with our users, our internal teams, and our engineering partners to deliver highly impactful, customer-obsessed solutions. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in! About the Role We are hiring a Product Manager to lead one of the most critical verticals within our product organization: the end-to-end ownership of all things related to self serve laundry across the different verticals Cents supports. This role owns a broad and highly integrated product surface area spanning device and machine management, firmware-supported hardware integrations, operator business tools, employee workflow applications, customer-facing mobile payments and machine tracking, and mobile tools for route operators servicing multi-location environments such as apartment communities. You will operate at the intersection of software, hardware, and real-world operations — acting as the connective tissue between the core Cents business management suite and the hardware and networked device worlds. This role works closely with engineering (mobile, firmware, backend), hardware teams, leadership stakeholders, distributors, and external operators. This is not a single-product PM role. It is a systems-level role responsible for defining the roadmap and long-term strategy for the self-service experience across multiple user personas: route operators, business owners, employees, and end customers. The work you drive will directly impact device adoption, transaction volume, operator efficiency, and overall scale of the self-service business. If you thrive in technically complex environments, can navigate multiple stakeholder groups, and enjoy building products that connect hardware and software in real-world environments, this role is for you. We are open to remote work, but employees must work EST hours. What You'll Do • Own the strategy and roadmap for Cents’ self-service ecosystem across Cents’ self serve eco-system., • Mobile applications for route managers and operators, • Act as the primary product bridge between Cents and Laundroworks systems, aligning priorities and driving unified execution., • Partner closely with hardware and firmware engineers to ensure seamless integration between physical devices and software systems., • Collaborate with mobile and backend engineering teams to deliver intuitive, reliable, and scalable solutions., • Work with leadership stakeholders and external-facing teams to incorporate feedback from distributor relationships and route operators into product strategy., • Translate complex operational workflows into clear product requirements and technical specifications., • Manage competing priorities across multiple product surfaces while maintaining a cohesive long-term vision., • Ensure clarity and alignment across internal and external stakeholders through strong communication and roadmap transparency., • Measure and improve key outcomes including device adoption, transaction reliability, operator efficiency, and end-customer satisfaction., • Define and evolve product capabilities across:, • Machine and device management tools, • Hardware-integrated software and firmware collaboration, • Employee management and workflow applications, • Customer-facing mobile app (payments, cycle tracking, machine status)What We're Looking For, • 4–7+ years of Product Management experience, preferably in SaaS, hardware-enabled software, fintech, or mobile-heavy environments., • Strong technical fluency — comfortable working with firmware, hardware integrations, APIs, and mobile engineering teams., • Experience owning complex, multi-surface products with multiple user personas., • Proven ability to manage cross-functional stakeholders across engineering, leadership, and external partners., • Strong roadmap definition and prioritization skills in ambiguous, high-impact environments., • Exceptional communication skills — able to clearly articulate product decisions to both technical and non-technical audiences., • Experience working in environments that require operational empathy (field teams, distributed operators, physical device ecosystems).Comfortable balancing long-term platform thinking with short-term execution needs.Why You'll Love Working at Cents, • A high-ownership role with direct impact on company revenue and growth., • A lean, scrappy, tight-knit product team that values autonomy, curiosity, and collaboration., • The opportunity to build in a growing vertical with highly engaged users and clear product-market fit., • Work closely with passionate operators and customers who care deeply about their businesses and rely on Cents to run them.

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in! Cents is transforming the laundry industry. We’re growing quickly. Customers trust us and partners bet on us. The proof is already there, but the next stage of growth requires something different. Today, marketing looks like a high-performing startup: strong instincts, talented people, and a lot of things working because the right people are pushing hard in the right direction. That got us here but it won’t get us where we’re going. We are looking for a Vice President of Marketing who can take what’s already working and turn it into a durable system, a clear story, and ultimately a brand that defines the category. This role is about building something that lasts — not for a few years, but for decades. As VP of Marketing, you will turn a fast-growing go-to-market motion into an enduring revenue engine and category-defining brand. Reporting to the SVP of Sales and Marketing, this role owns the intersection of pipeline, brand, and narrative. This is not about starting from scratch -- it’s about making what already works repeatable, legible, and scalable. What You'll Do:Institutionalize What’s Already Working • Identify the patterns, messages, and motions driving growth and turn them into repeatable systems and playbooks, • Replace heroics with scalable processes, • Build a sales enablement library the organization actually usesDefine and Defend the Category Narrative, • Clarify who we are, what we stand for, and why we win, • Build a brand synonymous with trust, reliability, and results, • Position Cents and its leadership team as category experts through PR, thought leadership, and social mediaDrive Revenue with Sales, • Lead full-funnel marketing across paid, organic, email, content, webinars, events, and partner channels, • Build integrated campaigns that move prospects from awareness to closed deal, • Partner with Sales and RevOps on ICP development, funnel health, attribution, and ROI, • Manage marketing spend with discipline — scaling what works and eliminating what doesn’t, • Unlock upsell, cross-sell, and new growth opportunitiesElevate Partner & Distributor Marketing, • Make marketing a reason partners choose Cents and stay with Cents, • Build scalable co-marketing and enablement programs that empower partners to tell our storyProfessionalize Product Marketing, • Partner with Product and Sales on go-to-market strategy for launches, • Translate product features into clear customer outcomes through battle cards, pitch decks, and competitive positioning, • Provide input on pricing and packaging based on market feedback, • Own lifecycle messaging to maintain consistency across the customer journeyBuild a Durable Marketing Organization, • Establish weekly operating rhythms and quarterly executive updates, • Lead annual and quarterly planning with clear campaign briefs and priorities, • Hire, develop, and lead a high-performing marketing team, • Manage agencies and external partners to clear performance standardsWhat Success Looks Like:, • The market understands who Cents is — instantly, • Sales and distributor partners tell the same story without prompting, • Customers experience a consistent journey regardless of how they discover us, • Marketing reliably contributes to pipeline growth and deal velocity, • The organization moves with greater focus and fewer reactive fire drills, • The Cents brand feels inevitable — not noisyWhat You Should Have:, • 10+ years of B2B marketing leadership experience in SaaS or enterprise software, • Experience scaling marketing at high-growth or expansion-stage companies, • Proven success building and leading high-performing marketing teams (5–15+), • Deep product marketing experience across complex or multi-product platforms, • Demonstrated ability to translate positioning and messaging into measurable pipeline and revenue impact, • Strong analytical mindset with a data-driven approach to decision making, • Experience marketing to both end customers and channel or distribution partners, • Familiarity with modern marketing technology stacks (Salesforce, Hubspot, Chilipiper, Gong, Looker, etc.) and AI-powered tools, • Equal parts systems thinker and storyteller, • A leader comfortable owning revenue outcomes — not just brand metricsThis role offers a base salary range of $200-230K plus a performance-based bonus, bringing on-target earnings (OTE) to approximately $275k. In addition, the role includes a meaningful equity grant. Final compensation will depend on experience and impact.We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we’re just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. About CentsCents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. By building a market-leading SaaS product for this industry, we aim to revolutionize the industry through our suite of software (Cents Point of Sale) and hardware (Pulse, Penny, and Laundroworks) products. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We’re adding great talent to help achieve this mission, and that’s where you come in! About The Role:As a Senior Data Analyst, you will play a key role in transforming complex data into clear, actionable insights that drive strategic business decisions across the organization. You’ll partner closely with our Chief Product Officer (CPO) and VP of Engineering as a trusted thought partner building full transparency into our product and development efforts across releases, velocity, adoption, funnels and behaviors. This role sits at the intersection of Product, Engineering, and Data: you’ll shape what we measure, how we measure it, and how leaders use those insights to make decisions. What You'll Do: Build transparency into product delivery and releases- Design and maintain reporting around product releases: scope, progress, quality signals, and post-release outcomes.- Create release-readiness and post-launch measurement frameworks (success metrics, guardrails, adoption targets).- Analyze impact of releases on customer behavior, conversion, retention, and revenue-related indicators. Measure and improve team velocity and execution health- Develop metrics and dashboards that reflect delivery health: throughput, cycle time, lead time, WIP, predictability, and bottlenecks.- Partner with Engineering and Product leaders to identify trends, root causes, and process improvements.- Establish operating rhythms that enable data driven decision making Own funnel and adoption analytics- Build and maintain product funnels, cohort analyses, and adoption dashboards for key workflows and features.- Identify drop-offs, friction points, and opportunities to improve activation and ongoing engagement.- Segment insights by persona, plan, channel, customer maturity, etc., to explain “what’s happening” and “why.” Act as a strategic thought partner to the CPO- Translate ambiguous questions into structured analyses and clear narratives.- Proactively surface risks/opportunities and recommend actions (not just findings).- Support roadmap decisions with evidence, tradeoffs, and forecasting where appropriate. Strengthen the analytics foundation- Work with data/engineering partners to ensure instrumentation is reliable and data definitions are consistent.- Define and document core metric definitions and build a “single source of truth” for product and delivery metrics.- Improve data quality through monitoring, anomaly detection, and governance.Core Qualifications • 7+ years (or equivalent) in Product Analytics, Data Analytics, or a similar role supporting Product + Engineering., • Experience working in a high growth startup, managing and improving fragmented data + building scalable models, • Deep experience turning product and engineering datasets into insights: releases, velocity, adoption, funnels., • Strong SQL skills and comfort working directly with event data, product telemetry, and engineering workflow data., • Proven ability to create metrics frameworks (North Star + supporting metrics) and keep definitions consistent., • Experience building dashboards and recurring reporting that executives actually use., • Proficiency with Looker, Fullstory, Jira, Launch Darkly and Snowflake.Engineering & delivery analytics experience, • Familiarity with Agile/modern delivery metrics and tools and concepts like cycle time, lead time, throughput, and predictability., • Ability to connect engineering activity to customer outcomes Communication & influence, • Strong storytelling: you can explain the “so what” clearly to executives and teams., • Comfortable pushing back, asking great questions, and aligning stakeholders around what to measure and why., • High ownership: you don’t wait for requests, you proactively surface insights and recommendations.Nice to have, • Experience with experimentation, A/B testing, and causal inference approaches., • Experience defining event tracking plans and working with engineers on instrumentation., • Comfort with lightweight forecasting models and capacity/roadmap scenario analysis.Working style & collaboration, • Working style & collaborationYou’ll work closely with the CPO, Product Managers, Engineering leaders, and Data/Analytics

Job Description An experience tailor to perform alterations and repairs to customer garments, hemming, mending, lengthening, as well as taking in and letting out seams. Replace buttons, zippers, pockets, and linings. Our Ideal Candidate ● Previous tailoring and ideally retail experience ● Ability to sew and stitch to a high standard ● Creative and ability to think outside the box ● Offer exceptional customer service, whilst working under pressure in a fast-paced environment ● Excellent time management skills Key parts of role: Support the team with sales and delivering exceptional customer service, once tailoring duties are complete. Deliver great customer service as well as scheduling and coordination of appointments. Communicate well with other Tailors, Bilingual abilities in English and Spanish, are preferred. Sales Stylists and Store Management in order to guarantee smooth operations Available to work Tuesdays-Fridays 8 AM-5:30 PM, and Saturdays 8 AM-3:30 PM. Company DescriptionBridgestone Cleaners has been a proud provider of superior, eco-friendly dry and wet cleaning garment care services in Downtown Brooklyn since 1983. With a commitment to quality and sustainability, we offer a range of services to keep your garments looking their best while minimizing our impact on the environment.Bridgestone Cleaners has been a proud provider of superior, eco-friendly dry and wet cleaning\r\ngarment care services in Downtown Brooklyn since 1983. With a commitment to quality and\r\nsustainability, we offer a range of services to keep your garments looking their best while\r\nminimizing our impact on the environment.

Job Description Durst Profile: Since 1915, The Durst Organization has been a family-run business dedicated to the principles of innovation, integrity, community, and sustainability. We develop, build, own, and manage premier office towers and residential buildings that set new standards in environmental responsibility and user efficiency. Our enduring relationships with our tenants and partners are critical to our success and have made us generations of builders, building for generations. We build, own, and operate many of the world's most innovative and efficient buildings. We create value for our tenants and partners by developing sustainable residential and commercial properties in which people live, work, and thrive. Overview: Vacation Replacement Cleaners will provide vacation coverage at One World Trade Center from approximately March 1 to November 1, 2026. Please note this position has a limited term of five months with the opportunity for long-term retention based on business needs and performance evaluation.Candidate will create a positive experience by providing superior customer service to building tenants and guests. Responsibilities will include but are not limited to, ensuring that designated areas are always clean and well organized. The shift and schedule: Candidates must be flexible and able to work all the following shifts as needed:7:00am - 4:00pm 8:00am - 5:00pm 9:00am - 6:00pm 5:00pm -12:30am 5:15pm - 12:45am 8:00pm - 4:00am11:30pm - 7:00am 12:00am - 8:00am Salary is $24.036 per hour. Additionally, this position would be eligible for overtime for all hours actually worked, consistent with the Local 32BJ Collective Bargaining Agreement. The overtime rate is $36.054 per hour. Please note that wages are subject to tax withholdings and other applicable deductions. Responsibilities: Light Duty Responsibilities: • Empty wastebaskets by thoroughly damp wiping in/out. Collected rubbish must be placed in designated area for removal., • Dust and wipe clean all furniture (vertical and horizontal surfaces), equipment, telephones, and windowsills., • Dust baseboards, chair rails, picture frames, and doors within reach., • Remove finger marks and smudges from all office entrance doors, light switches, door frames and all interior glass (except windows)., • Vacuum all carpeted areas, sweep and/or damp mop all hard floor surfaces nightly., • Dust all doors and ventilating louvers within reach., • Maintain janitor closet to standard level and ensure that all assigned equipment is clean., • Turn off all lights and secure all doors that are scheduled to be locked upon completion of cleaning., • Report to your immediate supervisor of anything that not working properly or malfunctioning Porter Responsibilities:, • Perform heavy physical labor moving and pushing large amounts of trash, • Ability to operate freight car, • Operate heavy and specialized equipment safely and efficiently, • Operate tools and equipment in general custodial work, • Understand and follow work directions as provided by supervisor, • Ability to work independently with minimal supervision, • Requires the use of hands for simple grasping and fine manipulations, • Requires bending, squatting, crawling, lifting and reaching, • Requires the ability to lift, carry, push, swing or pull medium weights up to 75 pounds, which includes lifting over headPantry Maintenance:Includes cleaning all vertical and horizontal surfaces. Clean microwave and refrigerator, if directed. Thoroughly sweep and damp mop floor.Clean LavatoriesIncludes emptying all waste receptacles and replacing with a new clear plastic liner; thoroughly clean all fixtures (i.e., toilet bowls, urinal, sinks, partitions, mirrors) with an approved disinfectant; replenish all soap and paper dispensers; and thoroughly wash all floors with an approved disinfectant.Floor CareMachine scrub floors making sure the corners are thoroughly cleaned. Thoroughly rinse scrubbed floor areas and apply floor finish. Thoroughly sweep, damp mop and spray buff hard floor surfaces.Note: Special care must be taken not to splash solution on walls, doors and furniture.Rubbish CollectionOperate freight elevator, remove all rubbish from designated freight elevator lobbies. Ensure that all floors (freight lobbies) are thoroughly swept and mopped.Rubbish DisposalEnsure all collected rubbish is disposed of in the proper containers (i.e., wet or dry trash). Note: If you are not sure of items to be discarded, contact your supervisor immediately. Qualifications: • Prior office cleaning experience or similar environment, • Operate tools and equipment in general custodial work, • Meet all schedule and timelines, • Understand and follow work directions as provided by supervisor, • Ability to work independently with minimal supervision, • Follow instructions per tenant request, • Work cooperatively with others, • Observe health and safety regulations, • Ability to utilize two-way radio to receive information and assignments and report on project and assignment progress from various locations, • Work is performed while standing and or walking, • Requires the use of hands for simple grasping and fine manipulations, • Requires bending, squatting, crawling, lifting and reaching, • Requires activities that involve being around moving machinery, exposure to changes in temperature, and exposure to dust and chemical fumes Physical Demands and Work Environment The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Physical demands - While performing duties of this job, employee required to stand; walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; balance; stoop; crouch; bend; talk; and hear. The employee must lift and move up to 75lbs. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Work environment - The noise level in the work environment is usually moderate. EEOC Equal Opportunity Employer and Affirmative Action Employer for Protected Veterans and Individuals with Disabilities. The Durst Organization and Affiliates is an equal opportunity employer for all and an employer for qualified veterans and individuals with disabilities in accordance with the Vietnam Era Veterans' Readjustment Assistance Act (VEVRAA) and the Rehabilitation Act of 1973. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, gender, gender identity, sexual orientation, age, genetic information, disability or protected veteran status, or any other characteristic protected by law. Please click here for more information about Equal Opportunity Employment – Notice of Rights (EEO is the Law). We seek individuals who exemplify The Durst Organization's mission of providing the best service to our tenants, residents and partners. If you are ready to make a change and would like to join our team of dedicated professionals please review the currently open job listings and apply for those positions for which you meet the minimum qualifications. If you are a qualified individual with a disability, you have the right to request a reasonable accommodation if you are unable or limited in your ability to use the careers site as a result of your disability. To request an accommodation, please click here and let us know the nature of your request and provide your contact information. Please do not direct any other general employment related questions using the link provided. We will only respond to inquiries concerning requests for reasonable accommodations. The content provided on this site is intended for informational purposes only and is not intended to constitute an offer or solicitation. Despite the efforts of The Durst Organization to provide accurate information on this site, it is not possible to ensure that all information is correct or up to date. Information on this site does not modify or supersede tenants' lease terms. The Durst Organization assumes no responsibility or liability for any actions taken as a result of using this site, or for errors or omissions in the content found on this server. Residents of California California Applicant Privacy Policy THIS SITE AND THE CONTENT ARE PROVIDED '"AS IS" AND WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED. TO THE MAXIMUM EXTENT PERMITTED UNDER APPLICABLE LAW, THE DURST ORGANIZATION DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY, HABITABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. THE DURST ORGANIZATION DOES NOT REPRESENT OR WARRANT THAT THE CONTENT CONTAINED ON THE SITE WILL BE CORRECT, ACCURATE, ADEQUATE, USEFUL, TIMELY, OR RELIABLE, OR THAT RECEIPT OF THE CONTENT WILL BE UNINTERRUPTED OR ERROR-FREE. THE DURST ORGANIZATION DOES NOT UNDERTAKE TO CORRECT DEFECTS IN THE CONTENT, OR TO ENSURE THAT THIS SITE OR THE SERVER THAT MAKES THE SITE AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

Job DescriptionWant to be a part of a team revolutionizing and leading an entire industry with no real competition? The laundry industry is a $40+ billion dollar market, and the Cents platform is making it easier for laundromats, dry cleaners, and all garment care businesses to grow, manage, and understand their business. Backed by top-tier investors like Bessemer, Camber Creek, and Tiger Global, Cents is one of the fastest-growing vertical SaaS companies in the USA, and we're just getting started. Already profitable and growing incredibly quickly each year, we have entered the absolute best stage of being a startup. Cents is a New York-based technology company passionate about transforming the laundry industry and dedicated to enabling new ways of working, earning, and living. Cents is modernizing garment care businesses by providing an all-in-one, business-in-a-box platform to help operators start, manage, and grow their businesses. Our team is full of passionate technology experts obsessed with supporting and empowering SMBs. We feel the unique responsibility and opportunity we have to elevate an industry. We're adding great talent to help achieve this mission, and that's where you come in! Customer Success at our company is working—and working well. Customers are onboarding successfully, relationships are strong, and retention is solid. But we are entering the next phase of growth where we need: • Onboarding is measurable, scalable, and efficient, • Product readiness and activation are clearly defined, • Customer health is predictive, not reactive, • CSM time is spent where it creates the most value, • Customers are segmented intentionally, not accidentally, • Success is measured by Net Revenue Retention (NRR) across software and payments This includes: • Establishing clear definitions of product readiness, activation, and ongoing adoption, • Designing onboarding with measurable outcomes and clear exit criteria, • Ensuring onboarding outcomes set the foundation for long-term success, • Aligning Customer Success, Product, Sales, and Support around shared definitions of customer progress and end-to-end customer experience, • Clarifying ownership across teams—what CS handles, what Support handles, and where Product must improve, • Expand the scope of Customer Success to include broader Customer Experience, spanning Onboarding, Customer Success, and Support alignment, • Own Onboarding and Customer Success outcomes directly, with clear accountability for activation, adoption, and retention, • Maintain a dotted-line partnership with Support—not a direct management responsibility, but accountable for ensuring customers have the right channels, responsiveness, and resolution pathways You will design and implement a segmentation model that defines: • Customer tiers based on revenue, complexity, payment volume, and strategic value, • Engagement models for each tier (high-touch, tech-touch, pooled, automated), • Which customers receive a named CSM, • Objective, not intuition-based, • Predictive, not reactive, • Actionable for CSMsThis includes:, • Identifying leading indicators of churn and expansion, • Integrating both software usage and payments data, • Translating health signals into clear operational actions, • Partnering with Product, Engineering, and Data to surface these insights directly in the tools CSMs use every day You will: • Align CS metrics and incentives around NRR, • Integrate adoption, expansion, and payments growth into CS workflows, • Ensure CSMs are rewarded for long-term customer value, not short-term saves You will: • Coach and develop the Customer Success Director, • Create clear career paths, expectations, and performance frameworks, • Introduce scalable processes and operating rhythms, • Build reliable reporting, forecasting, and executive visibility into the health of the customer baseWhat Success Looks Like:, • Clear definitions of product readiness, activation, and success, • Onboarding that is measurable and scalable, • A trusted customer health model used daily by CSMs, • Account tiering that aligns effort with customer value, • Data-driven digital CS programs that enable scalable one-to-many customer engagement, • AI embedded in CS workflows to surface insights and automate routine actions, • Systems that support account planning, activity tracking, whitespace analysis, and expansion forecasting, • Improved Net Revenue Retention across software and payments, • CSM time focused on the right customers at the right moments, • A Customer Success organization built to scale with the companyWho You Are:, • 10+ years of experience, • You’ve built or scaled Customer Success and onboarding organizations before, • You’ve designed segmentation, health scoring, and NRR models from the ground up, • You’re comfortable operating at both strategic and operational depth, • You know the difference between activity and impact, • You bring structure without bureaucracy, • You respect what’s working—and know when it’s time to evolve itBonus if you have:, • Led CS in a multi-product environment, • Owned revenue-adjacent outcomes, • Partnered closely with Sales, Product, and FinanceThis role offers a base salary range of $200-230K plus a performance-based bonus, bringing on-target earnings (OTE) to approximately $275k. In addition, the role includes a meaningful equity grant. Final compensation will depend on experience and impact.We offer great compensation packages, and comprehensive health benefits, & believe in a strong cohesive team atmosphere. Work from-home office stipend, virtual team events, and access to learning opportunities from our team and network of advisors, and investors are just the starting point.