Clinic Manager - Hyperbaric Center (Medical Background Required)
hace 1 día
Manhasset
Job DescriptionPosition Overview We are seeking a hands-on Clinic Manager with a strong clinical background (e.g., MA, EMT, RN, or similar) to own and operate the day-to-day performance of our hyperbaric oxygen therapy (HBOT) center. This is a player-coach role that combines leadership, operational oversight, and direct patient care. The Clinic Manager is responsible for ensuring the center runs smoothly at all times — with clear communication, strong team alignment, and a consistently high standard of patient experience. The ideal candidate is someone who takes full ownership, communicates proactively, and is comfortable stepping into any part of the operation — including supporting HBOT sessions — to keep the center running efficiently. Key ResponsibilitiesClinical Leadership & Patient Care • Own all patient communication and pipeline management through the CRM, ensuring timely follow-up, accurate documentation, and no gaps in the patient journey from initial inquiry through treatment, • Serve as an early point of contact for prospective patients, providing clear education and communication throughout the intake process, • Oversee patient onboarding, ensuring a smooth, organized, and welcoming experience, • Coordinate patient intake forms, maintain accurate records, and schedule Medical Director consultations as needed, • Actively participate in administering HBOT sessions, working alongside technicians to support patient care, maintain flow, and ensure safety, • Step in to support HBOT technicians as needed, including running or assisting with sessions to maintain efficient patient flow and team support, • Educate patients on HBOT procedures with clarity, professionalism, and empathy, • Support patient assessments and onboarding in collaboration with the Medical Director Operational Ownership & Execution • Own and manage all aspects of the center’s daily operations, ensuring consistency, organization, and efficiency, • Ensure the center environment, patient flow, and overall experience consistently meet MD Hyperbaric standards, • Establish and communicate a clear next-day operational plan in advance, ensuring staff begin each shift with clarity on responsibilities, priorities, and leadership coverage, • Address and resolve operational issues proactively; escalate only when necessary, • Manage oxygen inventory and coordinate deliveries to ensure uninterrupted services, • Oversee billing processes, including patient charges and packages, ensuring accuracy and compliance, • Support business growth initiatives, including outreach to local providers and referral partners Team Leadership & Staff Management • Act as the clear leader of the center, ensuring all team members understand expectations, responsibilities, and who to go to for direction at all times, • Lead from the front by working alongside technicians, supporting sessions and stepping in as needed to maintain flow and team support, • Ensure every shift has a clearly defined point of contact — no ambiguity in leadership, • Create and maintain structured, proactive communication across the team (daily planning, schedule updates, expectations), • Develop staffing plans and schedules that support both patient demand and team stability, • Conduct regular 1:1s, provide feedback, and address performance issues promptly and directly, • Foster a collaborative, accountable, and high-performing team environment Planning, Communication & Team Clarity • Ensure consistent, proactive communication so all staff operate with clarity and alignment, • Communicate schedules in advance and provide timely updates as needed, • Set clear expectations for part-time and full-time staff, including roles, responsibilities, and opportunities for additional hours, • Ensure no staff member begins a shift without clear direction, expectations, and leadership structure Safety & Compliance • Serve as the Safety Coordinator, ensuring adherence to all safety protocols and regulatory standards This is not a purely administrative or oversight position. Success in this role requires: • A strong sense of ownership over the entire center, • Consistent, proactive communication with staff, • The ability to lead from the front and step in wherever needed, • A focus on outcomes — not just task completion Qualifications • Clinical background as a MA, EMT, RN, or equivalent; active certification preferred, • Experience in healthcare operations, clinic management, or a similar setting, • Demonstrated ability to lead in a hands-on, fast-paced environment, • Strong communication skills with the ability to provide clear direction and build team alignment, • Highly organized with strong attention to detail and follow-through, • Proven ability to take ownership, solve problems proactively, and drive results, • Comfortable balancing leadership responsibilities with direct patient care, • Health Insurance (Medical, Dental, Vision), • Paid Time Off, • Employee Discount