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Job Description OVERVIEW Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance. We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside. SUMMARY Sun & Ski Sports is looking for an experienced and driven E-Commerce Hub Associate. We're seeking someone with the passion and energy to contribute to a fast-paced, high-performing environment focused on delivering exceptional online customer experiences. If you thrive on accuracy, teamwork, and exceeding goals — this is your opportunity to make an impact and grow with a winning team. JOB RESPONSIBILITIES • Accurately and promptly process all incoming merchandise from vendors — from dock to shipping., • Inspect shipments to ensure all items match orders and are undamaged, complete, and correct., • Identify, label, and palletize merchandise for proper relocation within the Distribution Center., • Use handheld devices to record receiving, packing, and shipping data., • Enter PO and FB numbers into AS400, manage ASN/Non-ASN check-ins, and alert management of discrepancies., • Order Fulfillment & Returns:, • Pick eCommerce orders using a paper-based system., • Process customer returns and credit transactions in a timely and accurate manner., • Use RF scanners for "put away" of returned merchandise, • Maintain strong communication with the DC management and E-Commerce support to resolve issues quickly., • Collaborate with the Buying Team and Vendors to troubleshoot shipment concerns., • Research and resolve inventory discrepancies, including concealed carton issues., • Act as liaison between DC Operations, Store Operations, and Accounts Payable., • Assist with daily unloading and receipt processing to enhance DC productivity and store readiness., • Manage daily operations of the receiving area, including shipping and processing tasks., • Proactively cross-train in multiple warehouse stations to provide flexible support where needed., • Continuously identify opportunities to streamline workflows and improve efficiency., • Present solutions to address operational challenges., • Maintain a safe and organized work environment., • Help minimize inventory loss, including internal, external, and paperwork-related shrink., • Proven experience in a fast-paced Distribution Center or receiving environment, managing multiple departments and direct reports simultaneously., • Hands-on experience working with corporate merchandising, buying teams, retail store operations, and third-party providers., • High-level understanding of WMS (Warehouse Management Systems), EDI (Electronic Data Interchange), and enterprise systems., • Skilled in process development, system usage, and troubleshooting., • Proficient in Excel, Word, Microsoft Outlook, as well as freight/parcel software and handheld data collection equipment., • Exceptional interpersonal and communication skills to maintain strong working relationships with vendors, buyers, store teams, and senior leadership., • Highly organized with a proven ability to lead teams toward efficient, effective, and results-driven operations., • Oversee and participate in the timely and accurate receipt of incoming and outgoing shipments., • Ensures all freight is properly documented, noting shortages, overages, and damages for quick resolution. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities. Company Benefits Employee Purchase Discount

Our client, a retail SaaS provider supporting clients in the fashion industry, is hiring a B2B Help Desk Lead to join their team full-time onsite on Long Island. This role will be responsible for leading and managing two support teams, ensuring operational excellence, efficient issue resolution, and exceptional client satisfaction. This position requires being onsite Monday–Friday, 9:00 AM–6:00 PM as this individual will manage teams who are fully onsite, in-person leadership is critical. Job Duties Include: • Lead and manage the Help Desk and Application Support teams, ensuring alignment with company goals and client needs., • Oversee team scheduling and shift coverage for the 24/7 Help Desk operation to maintain SLA compliance., • Monitor ticket queues and triage issues to ensure appropriate prioritization and timely resolution., • Serve as an escalation point for client issues; join calls to communicate ticket status and resolution updates., • Manage and mentor support team leads, providing training, feedback, and professional development., • Ensure accurate documentation and tracking of client issues in the ticketing system., • Collaborate with Development teams on escalated tickets and corrective action initiatives., • Audit calls and tickets for quality, accuracy, and adherence to service standards., • Prepare and deliver reporting on key support metrics including call volume, SLA performance, and client satisfaction., • Work closely with the Product team to stay informed of upcoming features and software updates., • Recommend process improvements and operational enhancements to optimize efficiency and service delivery., • Provide leadership during rare after-hours or weekend system crises as part of rotational on-call support. Job Qualifications Include: • 8+ years of experience in a technical support or customer support function., • 3+ years experience in a management role., • Prior experience managing support teams within a B2B SaaS environment, B2B experience is a requirement for this role, • Proven success overseeing onsite support teams with scheduling and shift coverage responsibilities., • Strong understanding of retail technology systems (POS, eCommerce, back office)., • Experience supporting Apple iOS platforms or mobile applications highly preferred., • Ability to effectively communicate technical concepts to non-technical clients., • Skilled in ticketing systems such as Footprints, Jira, or Confluence (or equivalent)., • Proficiency in Excel for data tracking, scheduling, and reporting., • Demonstrated ability to lead, motivate, and hold teams accountable to performance goals. Salary: $140K + bonus The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required. While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you! If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process. Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law. We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law. Please refer to our website: ___ for access to our Right to Work and E-Verify.

Job DescriptionSalary: $16.50-17/hour As the fastest growing and leading online eyewear retailer in the world, GlassesUSA.com has been at the forefront of disrupting the traditional eyewear industry. With millions of delighted customers, our cutting-edge in-house technologies and data-driven philosophy have been driving our success in the global eCommerce, B2C sector. Our brick-and-mortar locations are our way of interacting with our millions of customers, allowing new audiences to get to know our brands, providing an exceptional seamless GlassesUSA.com omnichannel personalized shopping experience. About The Role: GlassesUSA.com is looking for a full/part-time Sales Specialist to help us deliver the best possible service to our customers, ensuring patients are always happy. In this position, you will be in charge of assisting the management team by exhibiting excellent selling tactics, fostering a positive work environment, and carrying out operational procedures and goals in accordance with established company standards and policies. What you'll do: • Assists customers experience in selecting frames & lenses that are best suited for their needs, lifestyle, and desires., • Promote the values and brand philosophy of GlassesUSA.com., • Demonstrate unparalleled product knowledge., • Help foster an inclusive culture by treating customers and colleagues with respect., • Maintain outstanding store condition and visual merchandising standards., • Always be prepared to help out and anticipate the needs of both your team and your customers. Who you are: • Excited to work and learn at a fast-paced, fast paced and rapidly growing company., • Previous customer-facing experience in a service-minded environment., • A proactive, adaptable problem-solver who reacts quickly in unexpected situations., • A positive team player who leads by example., • Able to effectively communicate with a variety of people., • Organized, attentive, and detail oriented., • An energetic self-starter with an entrepreneurial spirit. New York City Pay Range • Hourly pay range start * $16.50, • Hourly pay range end * $17 Full Time - Garden City, NY

Optimize and oversee workflows to ensure effective collaboration between IT, Warehouse, Lab and Retail and Customer service/ecommerce.

Job DescriptionJob Title: Design & Marketing Assistant Reports To: Business Manager FLSA Status: Non-Exempt POSITION SUMMARY We are looking for an interior design & marketing assistant to help us grow our brand by helping our team with administrative, marketing & customer service tasks. We're looking for someone who enjoys implementing plans and carrying out tasks. Under supervision of the Business Manager, the Design & Marketing Assistant will play an integral role in supporting the management team with many areas of our business, including social media marketing, email design, upkeep of interior design sample library, assisting with design presentations, customer service support, etc. This is a multi-faceted role and gives the right person the opportunity to learn, grow and influence our very unique & inspiring interior design showroom. We are hoping to find a special person who has a love for design, marketing & business to help us launch into the next phase of building our brand. ESSENTIAL JOB RESPONSIBILITIES • Create content for social media including videos, reels, posts, etc., • Create in store signage for upcoming sales & promotions, • Data entry for new products into our POS system as well as for our eCommerce store, • Assist with interior design presentations for our clients by inputting data & products into our design platform, • Upkeep our samples library by pulling discontinued product & pricing new product, • Greet customers and educate them about our products & services, • Occasionally work at the register, providing a positive experience, • Prepare product displays and sample boards, • Perform other duties as assigned by management & other team membersPHYSICAL REQUIREMENTS, • Extensive standing and bending, • Lifting up to 20 lbs.KNOWLEDGE/SKILLS/ABILITIES REQUIRED, • Knowledge of Excel and Word, • Experience with DIY and interior design projects, • Knowledge of Canva, Instagram, TikTok, Facebook, YouTube, • Video/reels editing, • Design Sense, • Professionalism, • Good verbal and written communication skills, • Can multi-task and prioritize while checking items off a listAdditional Items to Note, • Ability to work 1 weekend day, • Reliable transportation