Key Holder - Part Time - The Summit - Birmingham, Alabama
4 days ago
Birmingham
Job Description WHO WE ARE Founded in 2012 with the belief that there is a better way, Mizzen+Main is a premium men's brand with product rooted in performance fabrics and tailored silhouettes. Mizzen+Main is a multi-channel brand, comprised of our Ecommerce site, Retail Stores, and Wholesale Partners across the US, with our headquarters in Dallas, Texas. Our Values are simple and guide everything we do: We are people first, We think big, We have commitments, We act as owners and We never settle. ABOUT THE ROLE Mizzen+Main is seeking a driven, enthusiastic, and team-oriented Keyholder to support our retail team and serve as a leader on the sales floor. The ideal candidate has a passion for fashion, a strong sense of responsibility, excellent communication skills, and thrives in a fast-paced environment. This role includes key-holding duties, store leadership support, and direct customer interaction. A DAY IN THE LIFE • Act as a store leader in the absence of store management by opening/closing the store, ensuring daily operations run smoothly, and assisting in assigning tasks to team members., • Deliver an exceptional customer experience by engaging clients in a warm, genuine, and knowledgeable manner, effectively guiding them through the shopping experience., • Provide in-depth product knowledge, drive sales, and handle all transactions including purchases, returns, and exchanges with accuracy and professionalism., • Maintain brand presentation and operational and visual excellence through effective merchandising, replenishment, and organization of sales floor and stockroom., • Assist in training and supporting new team members to uphold Mizzen+Main standards of service, appearance, and operational procedures., • Communicate and promote current events, product launches, and store promotions to drive traffic and increase sales., • Ensure in-store events are executed in alignment with brand standards and deliver a premium customer experience., • Take ownership of store upkeep, including cleaning, restocking supplies, and ensuring fitting rooms and displays remain neat and functional., • Understand and enforce all company policies and procedures to ensure store compliance and safety., • Proactively build and expand the customer base through strategic networking, community outreach, and consistent client follow-up.WHAT YOU'LL NEED, • Prior retail or customer-facing experience, preferably in a keyholder or supervisory role., • Strong communication and leadership skills with a customer-first mindset., • Tech-savvy with proficiency in using point-of-sale systems, tablets, and other retail technology., • Availability to work flexible hours including evenings, weekends, and holidays as needed. PHYSICAL DEMANDS • Able to bend, reach, stretch for product as well as lift, carry, and move at least 40 lbs.