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Job Description AKIRA – Cashier (Part-Time) About AKIRA Founded in 2002 with our first women's boutique in Chicago, AKIRA has grown into a national fashion powerhouse with 35+ retail locations and a thriving eCommerce platform at shopAKIRA.com. What sets us apart? Fanatical, obsessive attention to our customers' needs and desires. At AKIRA, every team member is empowered to Act and Think Like an Owner, a mindset that fuels innovation, accountability, and success across the business. Position Overview: Cashier As a Cashier at AKIRA, you're more than just a point-of-sale expert-you're the final touch in delivering an unforgettable shopping experience. You'll wear many hats, supporting our sales team, managing fitting rooms, organizing the floor, and ensuring customers leave with a smile. Your attention to detail, speed, and service mindset will help drive sales and maintain a seamless in-store environment. Key Responsibilities Sales Floor & Operational Support * Maintain cleanliness and organization throughout the store * Keep fitting rooms tidy and available for customers * Process and return merchandise from try-on sessions back to the floor * Assist with putting out new inventory and replenishments * Support stylists by pulling product and helping manage customer needs * Complete operational tasks as assigned by store leadership * Ensure all assigned duties are finished before clocking out Cash Register Duties * Deliver fast, friendly, and accurate checkout experiences * Collect customer information for AKIRA's loyalty program (name, phone, birthday) * Suggest last-minute add-ons to maximize sales at checkout * Operate the register in accordance with all company policies and procedures * Follow all payment, pricing, discount, and return protocols * Address customer questions, feedback, or concerns professionally * Maintain a clean, organized, and fully stocked register station What We're Looking For * Excellent cash-handling skills and attention to detail * Friendly and service-focused with strong interpersonal skills * Honest, dependable, and team-oriented * Flexible availability, including weekends and holidays * Ability to multitask and thrive in a fast-paced environment * Capable of lifting and organizing merchandise and shipments Employee Perks: AKIRA offers a generous employee discount, internal growth opportunities, and a fast-paced, fashion-forward work environment. Diversity & Inclusion At AKIRA, we believe in treating everyone in a first-class manner. We're committed to creating an inclusive environment that reflects our community and values. Our team is made stronger by diverse backgrounds, perspectives, and ideas, and we foster a culture where everyone can thrive and feel like they belong. Job Type: Part-Time

Job Description AKIRA – Cashier (Full-Time) About AKIRA Founded in 2002 with our first women's boutique in Chicago, AKIRA has grown into a national fashion powerhouse with 35+ retail locations and a thriving eCommerce platform at shopAKIRA.com. What sets us apart? Fanatical, obsessive attention to our customers' needs and desires. At AKIRA, every team member is empowered to Act and Think Like an Owner, a mindset that fuels innovation, accountability, and success across the business. Position Overview: Cashier As a Cashier at AKIRA, you're more than just a point-of-sale expert-you're the final touch in delivering an unforgettable shopping experience. You'll wear many hats, supporting our sales team, managing fitting rooms, organizing the floor, and ensuring customers leave with a smile. Your attention to detail, speed, and service mindset will help drive sales and maintain a seamless in-store environment. Key Responsibilities Sales Floor & Operational Support * Maintain cleanliness and organization throughout the store * Keep fitting rooms tidy and available for customers * Process and return merchandise from try-on sessions back to the floor * Assist with putting out new inventory and replenishments * Support stylists by pulling product and helping manage customer needs * Complete operational tasks as assigned by store leadership * Ensure all assigned duties are finished before clocking out Cash Register Duties * Deliver fast, friendly, and accurate checkout experiences * Collect customer information for AKIRA's loyalty program (name, phone, birthday) * Suggest last-minute add-ons to maximize sales at checkout * Operate the register in accordance with all company policies and procedures * Follow all payment, pricing, discount, and return protocols * Address customer questions, feedback, or concerns professionally * Maintain a clean, organized, and fully stocked register station What We're Looking For * Excellent cash-handling skills and attention to detail * Friendly and service-focused with strong interpersonal skills * Honest, dependable, and team-oriented * Flexible availability, including weekends and holidays * Ability to multitask and thrive in a fast-paced environment * Capable of lifting and organizing merchandise and shipments Diversity & Inclusion At AKIRA, we believe in treating everyone in a first-class manner. We're committed to creating an inclusive environment that reflects our community and values. Our team is made stronger by diverse backgrounds, perspectives, and ideas, and we foster a culture where everyone can thrive and feel like they belong. Benefits and Perks: AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Employee Perks: AKIRA offers a generous employee discount Job Type: Full-Time

Job Description Customer Service Manager – eCommerce & Durable Goods About SWCORP: SWCORP, a recognized leader in luxury bath and home fixtures, specializes in high-quality products under esteemed brands such as ANZZI, Atlantis Whirlpools, and Meditub. Our products are crafted for comfort and style, available both online and through major retailers. With a commitment to exceptional design and performance, we empower customers to elevate their homes. Position Overview: We’re seeking an experienced and sales-driven Customer Service Manager to lead our support team in delivering outstanding service to eCommerce customers. This role is critical in managing high-volume customer interactions through Zendesk and other ticketing systems, helping to maintain our reputation for quality while driving customer engagement and sales growth. Key Responsibilities: • Customer Service Leadership: Oversee a team dedicated to providing professional, prompt responses for customers purchasing durable goods, including bathtubs and luxury fixtures., • Sales Growth Support: Implement strategies that foster customer satisfaction, upselling, and cross-selling, driving repeat business and sales growth., • Zendesk & Ticketing Management: Optimize Zendesk workflows, ensuring efficient ticket resolution and compliance with SLAs., • KPI and Metrics Tracking: Monitor key performance indicators (response times, resolution rates, satisfaction scores) to continually enhance service quality and support sales goals., • Issue Resolution: Address escalated concerns, particularly around product features, warranties, and other inquiries related to durable goods, reinforcing customer loyalty., • Team Development: Mentor and develop team members to create a collaborative, sales-oriented, and customer-focused environment., • Cross-Department Collaboration: Partner with Sales, Product Development, and Marketing to share insights and align strategies for shared success. CRM Development & Management: Lead the development and implementation of a centralized Customer Relationship Management (CRM) system to unify communication, ticketing, warranty tracking, and order follow-up. Ensure the CRM integrates seamlessly with existing tools (e.g., Zendesk, Shopify, Acumatica) to support scalable, data-driven service operations. Regularly audit the CRM for accuracy, reporting, segmentation, and customer lifecycle management. Qualifications: • Education: Bachelor’s degree in Business, Marketing, or related field preferred., • Experience:, • 5+ years in customer service, with a minimum of 2 years in a management role within eCommerce and durable goods., • Proven track record of using customer service as a channel for sales growth., • Expertise in Zendesk or similar platforms, with experience in workflow optimization and ticketing., • Background in durable goods customer support, with knowledge of complex product features and warranty resolution., • Skills:, • Exceptional communication skills and a customer-focused, sales-driven approach., • Analytical skills for performance tracking and metric improvement., • Competitive Compensation: Salary with quarterly bonuses based on performance and sales growth., • Comprehensive Health Benefits: Medical, dental, and vision coverage., • Paid Time Off: Generous PTO and company-recognized holidays.

Job Description AKIRA Keyholder About AKIRA Founded in 2002, AKIRA opened its first women's boutique in Chicago. Today, we operate 35+ stores nationwide, alongside a thriving eCommerce business at shopAKIRA.com. As we continue to expand, AKIRA remains rooted in a singular obsession: delivering an exceptional experience tailored to each customer's desires. What sets us apart? A culture grounded in Fanatical, Obsessive Attention to the customer. Every AKIRA team member is encouraged to Act and Think Like an Owner, driving passion, accountability, and innovation in every role. The Position: Keyholder Overview Our Keyholders are top-tier salespeople and emerging leaders. With a deep commitment to results, they support the Assistant Manager in driving store performance while mentoring stylists and cashiers to deliver an exceptional client experience. They're goal-oriented, collaborative, and passionate about making people look and feel amazing. Through leadership, hustle, and a relentless ownership mentality, AKIRA Keyholders help fuel both individual and storewide success. Key Responsibilities * Champion a high-energy, positive team environment * Lead by example using AKIRA's 5 Steps of Selling * Consistently achieve and exceed personal sales goals * Inspire and support team members to meet daily, weekly, and monthly sales targets * Model and reinforce AKIRA's culture and 4 guiding principles * Maintain accountability by enforcing AKIRA's policies and expectations * Handle end-of-shift responsibilities and store operations tasks * Provide prompt, professional solutions to customer inquiries and concerns * Keep the store clean, organized, and visually aligned with brand standards Qualifications * 1–2 years of experience in retail, sales, or a customer-facing role * Proven ability to drive results and meet performance goals * Open availability, including evenings, weekends, and holidays * Deep love for fashion and current trends * Energetic, dependable, and highly motivated * Strong communication and organizational skills * Experience with visual merchandising and customer service excellence * Open-minded, adaptable, and positive in the face of change * Reliable, trustworthy, and committed to team success * Comfortable multitasking and working in a fast-paced environment Physical Requirements * Able to lift, push, or pull up to 50 lbs. as needed * Ability to stand and walk for long periods (up to 10–12 hour shifts) Diversity & Inclusion At AKIRA, we believe first-class treatment starts from within. We strive to create a culture where every team member feels seen, valued, and empowered to bring their authentic self to work. Our commitment to inclusivity strengthens our team and reflects the diversity of our customers and communities. Benefits & Perks: AKIRA offers competitive benefits for full-time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Job Type: Part Time

Job Description AKIRA Keyholder About AKIRA Founded in 2002, AKIRA opened its first women's boutique in Chicago. Today, we operate 35+ stores nationwide, alongside a thriving eCommerce business at shopAKIRA.com. As we continue to expand, AKIRA remains rooted in a singular obsession: delivering an exceptional experience tailored to each customer's desires. What sets us apart? A culture grounded in Fanatical, Obsessive Attention to the customer. Every AKIRA team member is encouraged to Act and Think Like an Owner, driving passion, accountability, and innovation in every role. The Position: Keyholder Overview Our Keyholders are top-tier salespeople and emerging leaders. With a deep commitment to results, they support the Assistant Manager in driving store performance while mentoring stylists and cashiers to deliver an exceptional client experience. They're goal-oriented, collaborative, and passionate about making people look and feel amazing. Through leadership, hustle, and a relentless ownership mentality, AKIRA Keyholders help fuel both individual and storewide success. Key Responsibilities * Champion a high-energy, positive team environment * Lead by example using AKIRA's 5 Steps of Selling * Consistently achieve and exceed personal sales goals * Inspire and support team members to meet daily, weekly, and monthly sales targets * Model and reinforce AKIRA's culture and 4 guiding principles * Maintain accountability by enforcing AKIRA's policies and expectations * Handle end-of-shift responsibilities and store operations tasks * Provide prompt, professional solutions to customer inquiries and concerns * Keep the store clean, organized, and visually aligned with brand standards Qualifications * 1–2 years of experience in retail, sales, or a customer-facing role * Proven ability to drive results and meet performance goals * Open availability, including evenings, weekends, and holidays * Deep love for fashion and current trends * Energetic, dependable, and highly motivated * Strong communication and organizational skills * Experience with visual merchandising and customer service excellence * Open-minded, adaptable, and positive in the face of change * Reliable, trustworthy, and committed to team success * Comfortable multitasking and working in a fast-paced environment Physical Requirements * Able to lift, push, or pull up to 50 lbs. as needed * Ability to stand and walk for long periods (up to 10–12 hour shifts) Diversity & Inclusion At AKIRA, we believe first-class treatment starts from within. We strive to create a culture where every team member feels seen, valued, and empowered to bring their authentic self to work. Our commitment to inclusivity strengthens our team and reflects the diversity of our customers and communities. Benefits & Perks: AKIRA offers competitive benefits for full-time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Job Type: Full Time

Job Description A US-based company (a global leader in cruise vacationing industry) is looking for a Technical Product Manager to work on its customer-facing web-based solution used by hundreds of thousand users daily. We’re looking for a Technical Product Manager (TPM) to own the eCommerce Platform as a product. You’ll partner with the Sr. Engineering Manager (Sr EM) and a team of six Platform Engineers to evolve from a ticket-driven “service” model to a product mindset that enables self-service for product teams, improves reliability, and optimizes cloud spend. You will set the vision, define the roadmap, prioritize work across streams (projects vs. ad-hoc), and drive measurable outcomes across developer experience, velocity, security, reliability, and cost. Responsibilities: Product Strategy & Roadmap • Define and continuously refine the Platform Product vision, strategy, and multi-quarter roadmap (paved roads, golden paths, internal developer platform capabilities, and self-service catalogs)., • Translate business and engineering priorities into clear outcomes and OKRs (e.g., lead-time reduction, change failure rate, MTTR, SLO attainment, cloud cost per transaction)., • Maintain and socialize the roadmap with executive, product, security, data, and infrastructure stakeholders. Backlog & Delivery Management • Operate a rigorous intake and triage process to balance strategic initiatives with operational/adhoc requests; make trade-offs visible., • Own prioritization using impact/effort, cost savings, risk reduction, and developer adoption metrics., • Productize platform capabilities (e.g., service templates, CI/CD pipelines, deploy buttons, environment provisioning, secrets & identity, observability by default) to reduce toil., • Lead adoption of an Internal Developer Portal (e.g., Backstage) and Service Catalog with opinionated defaults (security, SLOs, logging, tracing)., • Launch and measure golden paths for common workloads (web, API, batch, data/ML), targeting time-to-first-prod and onboarding time reductions.Reliability, Security & Compliance, • Partner with SRE/SecOps to define SLOs, error budgets, incident response playbooks, and change management guardrails; ensure platform upgrades (Kubernetes, runtimes, libraries) occur with minimal disruption., • Own cloud cost KPIs: cost/booking, cost/request, unit economics per product area., • Drive savings plans, rightsizing, autoscaling, storage lifecycle policies, and data egress governance., • Run Platform Council (monthly) to align priorities and communicate trade-offs., • Build customer empathy: perform user research with product teams, run betas, gather NPS, and iterate., • Create clear documentation, release notes, and enablement assets (videos, how-to guides, runbooks). Success Measures (12–18 months) • Developer Velocity: 30–40% reduction in time-to-first-prod for new services; 20% improvement in lead time for changes (DORA)., • Reliability: 90%+ services with published SLOs; MTTR down 25–35%., • Adoption: 70%+ of product teams using platform golden paths and IDP service catalog., • Cost: 20–30% unit-cost reduction (cost/booking or cost/request) with maintained or improved performance., • Security & Compliance: 100% adoption of baseline controls (SBOM, image scanning, least-privilege IAM). Minimum Qualifications • 5–8+ years in technical product management or platform product roles supporting engineering teams at scale., • Strong system understanding across cloud (AWS preferred), Kubernetes/EKS, networking, IAM, CI/CD, observability, caching, and data flows for high-traffic eCommerce., • Demonstrated experience building self-service platforms (service templates, infra as code, IDPs, service catalogs)., • Proven FinOps experience (unit economics, CUR/Cost Explorer, rightsizing, savings plans/RI strategy)., • Hands-on competence with product practices: discovery, prioritization frameworks, OKRs, KPI design, A/B or phased rollouts, deprecation planning., • Excellent communication with executive presence; ability to create crisp artifacts (roadmaps, 1-pagers, RFCs) and lead cross-functional forums. Preferred Qualifications • Background as an engineer or SRE; ability to read code and infrastructure definitions (TypeScript, Java, Python; Terraform, Helm, GitOps)., • Familiarity with Backstage (IDP), Service Catalog, GitHub Actions, Argo/Flux, Datadog, OpenTelemetry, Kafka, Redis, PostgreSQL, CDN/web perf., • Experience with multi-region active/active, resilience patterns, and zero-downtime upgrade strategies., • Exposure to PCI/SOX/PII constraints in consumer transactions., • Experience in hospitality, travel, retail, or marketplaces with seasonal traffic spikes (“cyber season”). Collaboration Model • Reports to: Sr Manager, eCommerce Platform Engineering., • Partners: Engineering Managers, SRE Manager, Security, Data/ML Platform, Commerce Product, Finance/Procurement., • Operating Rhythm:, • o Weekly: Platform standup & backlog review (with Sr EM)., • o Bi-weekly: Stakeholder syncs and roadmap updates., • o Monthly: Platform Council & cost review., • o Quarterly: OKR planning and executive readouts. Tooling & Environment (indicative) • Cloud: AWS (EKS, EC2, Auto Scaling, ALB/NLB, IAM, VPC, S3, RDS/Aurora, ElastiCache, CloudFront, WAF), • CI/CD & IaC: GitHub, GitHub Actions, Terraform, Helm, GitOps (Flux/Argo), • Observability: Datadog, OpenTelemetry, synthetic & RUM monitoring, SLA/SLO dashboards, • IDP & Catalog: Backstage, templates, scorecards, golden paths, • FinOps: CUR/Cost Explorer, Budgets/Anomaly Detection, savings plans/RI, showback/chargeback 30/60/90 Day Plan • 30 Days: Map current platform capabilities, customers, and pain points; baseline metrics (DORA, SLOs, unit costs); publish a diagnostic and draft OKRs., • 60 Days: Launch intake/triage, publish v0.1 Platform Roadmap, pilot one golden path (e.g., API service template with CI/CD & observability baked in), ship first cost wins (rightsizing/savings plan)., • 90 Days: General-availability of IDP service catalog with 2–3 golden paths, first SLOs + error budgets live, monthly showback to product leaders, and executive roadmap review with outcome tracking., • Compensation & Leveling (example guidance), • Senior IC/Manager-equivalent TPM; compensation aligned to market for Fortune 500 consumer tech teams., • Performance tied to OKR delivery and KPI improvements (velocity, reliability, adoption, cost). Posting Blurb (short version) We’re hiring a Technical Product Manager to turn our eCommerce Platform into a product that developers love. You’ll own the roadmap, champion self-service, improve reliability, and optimize cloud spend—partnering with a strong Sr EM and six Platform Engineers. If you’ve shipped internal platforms at scale and can balance developer joy with unit economics, we should talk. Benefits Market competitive salary Open, honest and inclusive culture Unlimited fully paid vacations and sick days 50% learning cost compensation Other benefits and perks

Job Description AKIRA Fashion Stylist About AKIRA Founded in 2002 with our first women's boutique in Chicago, AKIRA has grown into a national fashion powerhouse with 35+ retail locations and a thriving eCommerce platform at shopAKIRA.com. What sets us apart? Fanatical, obsessive attention to our customers' needs and desires. At AKIRA, every team member is empowered to Act and Think Like an Owner, a mindset that fuels innovation, accountability, and success across the business. The Position: Fashion Stylist - Full Time Overview: Our Stylists are fashion-forward leaders who serve as ambassadors for the AKIRA brand. Passionate, fanatical, and driven, they consistently exceed individual sales goals by cultivating a loyal clientele base. Stylists are dedicated to delivering an exceptional styling experience that leaves every client saying, "I LOVE AKIRA!" each time they shop with us. Essential Functions: • Delivering outstanding customer service by following AKIRA's 5 Steps of Selling., • Offering expert styling advice and trend insights to clients., • Thoughtfully curating merchandise to create complete, head-to-toe looks for clients., • Managing and personalizing fitting rooms to enhance the client experience., • Building meaningful, long-term relationships with clients to foster loyalty., • Contributing to the overall upkeep and appearance of the store., • Maintaining a thorough understanding of AKIRA's product offerings., • Exceeding individual sales goals with determination and focus., • Collaborating to meet and exceed the store's daily, weekly, and monthly sales targets. Qualifications: • A strong work ethic with a focus on results., • Leadership skills with the ability to inspire and guide others., • Exceptional multitasking abilities in a fast-paced environment., • A proactive mindset with a strong sense of urgency., • Outgoing, personable, and positive attitude that energizes the team., • High integrity and a collaborative, team-oriented approach., • Experience in selling, styling, and building a loyal client base., • The ability to connect with customers and create personalized, memorable experiences., • A proven track record of achieving and exceeding goals., • An entrepreneurial mindset focused on driving sales and success., • A true fashion enthusiast, reflected in a polished wardrobe and personal style., • Always up-to-date with the latest trends in accessories, shoes, and apparel. Physical Requirements: • Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role, • Ability to stand/walk for extended periods of time, including a 10-12 hour shift **This is an hourly position with additional sales commission. Total compensation will vary based on geographical location and individual sales performance. Diversity & Inclusion: At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively. Benefits and Perks: AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Job Type: Full Time

About Fulfil Fulfil is the modern ERP for commerce. Built to power the fastest-growing eCommerce brands, our platform brings together order management, inventory, accounting, and more, turning complex operations into a strategic advantage. We’re trusted by brands like HexClad, Ridge Wallet, Caraway, and Resident, and backed by people who want to change the way merchant operations are run. We believe in deep work, radical accountability, and building tools that let sharp people move faster. About The Role We’re looking for an ambitious, Business Consultant (Implementation Associate) who wants to learn by doing, working alongside the sharpest operators in modern commerce and taking real ownership from day one. This is not a traditional ERP role (read: no archaic workflows or 18-month go-lives). Instead, you’ll become a full-stack consultant, using AI tools and hands-on experience to implement Fulfil at some of the most exciting brands in the world. You’ll apprentice under senior implementation specialists while owning meaningful parts of real customer projects. From kickoff to go-live and beyond, you’ll work directly with our merchants to help them get the most out of Fulfil’s platform. And yes, you’ll travel. We fly out to work with customers in person across North America and the UK, and you’ll be right there with us. Location: Miami, FL (in-office 5 days per week) Type: Full-Time Travel: Up to 50% across North America & UK Expected Start Date: ASAP What You’ll Do • Support and own the onboarding of new merchants by helping configure and launch their operations on Fulfil, • Own execution and collaborate with senior implementation specialists as part of a hands-on apprenticeship, • Own specific workstreams and deliverables within larger implementation projects, • Gather business requirements and map merchant workflows (order to cash, purchase to pay, inventory, etc.), • Use AI tools like ChatGPT, Claude, and Zapier to streamline configuration and documentation, • Work through technical projects such as EDI and API integrations with warehouses, marketplaces, and third-party partners, • Help troubleshoot, test, and optimize Fulfil setups pre- and post-go-live, • Travel on-site to work directly with customers, understand their operations, and build deep context, • Work with stakeholders across Sales, Product, Engineering, and Merchant Success to ensure a seamless handoff post-implementation, • Grow into a full-stack implementation consultant, fluent in both business problems and technical solutions Who You Are • 1–3 years of full-time experience, ideally in a customer-facing role (internships, campus work, or support roles all count), • Curious about how systems work, especially in eCommerce, supply chain, operations, accounting, or marketplaces, • Learns quickly and enjoys breaking down complex problems to find smarter, faster solutions, • Takes initiative and follows through, comfortable working independently, asking the right questions, and keeping things moving, • Motivated to grow fast, improve continuously, and raise the bar for themselves and the team, • Thinks creatively and isn’t afraid to experiment when there’s no obvious answer, • Leans in when the work gets intense, especially when it's in service of a great outcome for the team or the merchant, • Excited by the idea of using modern tools (ChatGPT, Claude, Slack, GSuite) to move faster and work smarter, • Open to travel (up to 50%) to work closely with some of the most exciting brands in North America and the UK How we use AI: • Use Fulfil’s internal AI tools to pull context from customer data, configurations, and past projects, helping Implementation Associates make faster and more informed decisions., • Leverage internal GPTs to find product setup guidance, configuration examples, and proven approaches from similar merchant launches., • Apply AI reasoning to test and validate technical scenarios such as workflow automation, EDI connections, and API integrations before they go live., • Use AI to draft and refine project documentation, including configuration notes, test results, and post-launch summaries, so teams stay aligned and communication stays clear., • Feed learnings from every project back into shared templates and checklists, improving quality and consistency across future implementations., • Map out risks early using AI-generated insights to identify dependencies, anticipate blockers, and build stronger project plans., • Analyze technical documentation such as integration specs or EDI guidelines using AI to surface patterns, highlight dependencies, and accelerate setup. Bonus Points If You • Took courses in supply chain, accounting, finance, or operations, • Have used Shopify, Amazon Seller Central, or marketplaces, • Have worked with eCommerce merchants or understand DTC brands, • Have played with automation or AI tools on your own (we’d love to hear how) Why Join Fulfil • You’ll get in early at a company solving real problems for real businesses, • You’ll work with kind, sharp, motivated people who move fast and take ownership, • You’ll be mentored by experts and grow into a full-stack consultant, • You’ll get hands-on with AI, modern tooling, and some of the coolest brands on the internet, • You’ll travel, learn, and level up fast

Job Description AKIRA Store Manager About AKIRA Founded in 2002 with our first women's boutique in Chicago, AKIRA has grown into a national fashion powerhouse with 35+ retail locations and a thriving eCommerce platform at shopAKIRA.com. What sets us apart? Fanatical, obsessive attention to our customers' needs and desires. At AKIRA, every team member is empowered to Act and Think Like an Owner, a mindset that fuels innovation, accountability, and success across the business. The Position: Store Manager Overview: AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions: • Recruiting, interviewing, and onboarding exceptional employees and managers., • Training, mentoring, and retaining top-tier talent to foster growth and excellence., • Cultivating and maintaining a positive and energized store atmosphere., • Elevating the selling culture by championing AKIRA's 5 Steps of Selling., • Providing timely, constructive feedback both in real-time and through written communication., • Inspiring and motivating employees and managers to perform at their best., • Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards., • Upholding and enforcing all AKIRA policies with consistency and integrity., • Exceeding individual sales goals with enthusiasm and determination., • Driving the store's daily, weekly, and monthly sales goals to surpass expectations., • Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles. Qualifications: • Minimum 1 year of experience in store management, • A passion for fashion and a keen eye for trends., • An unwavering work ethic and dedication to excellence., • Proven leadership skills with the ability to inspire and guide a team., • Exceptional communication and organizational abilities., • High motivation coupled with a proactive sense of urgency., • At least one year of experience in retail management., • Expertise in supervising, motivating, and effectively directing employees., • Flexibility to adapt to new directions and embrace change with enthusiasm., • Comprehensive knowledge of visual merchandising and superior customer service practices., • Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation., • The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success., • A collaborative mindset, fostering strong and sustainable relationships with employees and managers. Physical Requirements: • Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role, • Ability to stand/walk for extended periods of time, including a 10-12 hour shift Diversity & Inclusion: At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively. Benefits and Perks: AKIRA offers competitive benefits for full-time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Job Type: Full Time

Job Description Sales Manager About AKIRA Founded in 2002 with our first women's boutique in Chicago, AKIRA has grown into a national fashion powerhouse with 35+ retail locations and a thriving eCommerce platform at shopAKIRA.com. What sets us apart? Fanatical, obsessive attention to our customers' needs and desires. At AKIRA, every team member is empowered to Act and Think Like an Owner, a mindset that fuels innovation, accountability, and success across the business. The Position: Sales Manager Overview: AKIRA Sales Managers are fanatical sales people, goal-driven & servant leaders. They ensure that our customers are styled by experts who eat, sleep, and breathe fashion. We live to make our customers look & feel good! They relentlessly hire & train to ensure their store has top-notch talent! Through leading by example and thinking & acting like an owner, our managers stop at nothing to achieve their personal & store goals. Responsibilities: • Recruiting, interviewing, & hiring new employees & managers, • Training, developing, & retaining top-notch employees & managers, • Developing & maintaining a high store morale, • Reinforcing & improving our selling culture through our 5 steps of selling, • Delivering in the moment & written feedback, • Acting as a supreme motivator for employees & managers, • Ensuring store operations and visual presentation are up to AKIRA's standards, • Upholding and enforcing all of AKIRA's policies, • Achieving & surpassing individual sales goals, • Achieving & surpassing the store's daily, weekly, & monthly sales goals, • Leading by example to promote and exemplify AKIRA's culture, & code of conduct through our 4 principles Requirements: • Passion for fashion, • Fanatical work ethic, • Strong Leadership skills, • Excellent communication & organizational skills, • High motivation and an appropriate sense of urgency, • Minimum of 1 year experience in retail management, • Ability to supervise, motivate, & direct employees effectively, • Ability to adapt well to new direction and embrace change, • In-depth knowledge of visual merchandising & customer service, • In-depth knowledge of store operations including: inventory control, loss prevention, retail systems, & store budget preparation, • Ability to work in a highly entrepreneurial environment, where being hands-on is critical to our store's success, • Ability to work in a collaborative environment and establish & sustain strong relationships with employees & managers Physical Requirements: • Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role, • Ability to stand/walk for extended periods of time, including a 10-12 hour shift Diversity & Inclusion: At AKIRA we believe that treating everyone in a first-class manner is essential to fostering an inclusive environment that reflects our values and our community. This is deeply rooted in our company's principles, culture, and fashion. We continuously strive to cultivate a company where employees feel a sense of belonging and contribute to a culture that values differences, ideas, and experiences. Our unique workforce is directly linked to our success and makes us stronger collectively. Benefits and Perks: AKIRA offers competitive benefits for full time employees, including Medical, Dental, Vision, Pet, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and employee discount. We are committed to encouraging internal development and providing significant career enrichment opportunities. Most importantly, what has propelled AKIRA's growth and success over the years has been the dynamic culture within the company - if you're filled with passion, have a strong desire to get things done, and if you want to go to a place where you know your work matters and where you can implement your ideas and decisions, then AKIRA just might be the place for you. Job Type: Full Time

Job DescriptionSalary: Founded in 2018, eCommerce Scaling Secrets is the largest community of intermediate-advanced eCommerce entrepreneurs and brand owners. We help eCommerce entrepreneurs grow revenues/profits and find unique scalable advantages in a competitive market. Role: This individuals primary role and responsibility is to provide expert assistance to clients, guide clients through the program, and help them scale their business. We will rely on you to identify pain points with clients before they become issues and turn into unhappy clients. You will manage the entire lifecycle of the client and be their main point of contact, assisting them in any way they need to reach their goals. PRIMARY RESPONSIBILITIES: The Account Manager's responsibilities include but are not limited to: • Manage 40-60 clients for their entire lifecycle in the program, • Offer support to clients via Zoom calls and messaging support, • Consistently touch base with clients throughout their journey in the program, • Track all client communication timely and accurately in HubSpot, • Assist in the evolution of the client lifecycle to develop a streamlined and structured program REQUIREMENTS: • 1+ years of relevant customer service, support, and administrative experience, • A client-first mentality that demonstrates exceptional customer service delivery, • Strong desire and enjoyment in building and maintaining high-touch relationships with clients, • Able to maintain a positive attitude through all types of situations, • Strong ability to adapt and make ongoing adjustments through a coachable attitude, • Willingness to be flexible with necessary duties in a rapidly expanding company, • Strong organizational skills, • Excellent verbal and written communication skills, • Candidate must be able to multitask and keep up with various tasks at a given time, • Able to effectively manage time and prioritize tasks, • Works well in a team environment with a positive attitude and a strong willingness and desire to help others, • Proactive approach to client and team communication TOOLS WE USE: • Efficient with Facebook & Facebook Business Manager, • Hubspot - all aspects, • Zoom, • Kajabi, • Google Suite, • Discord APPLY TO THIS POSITION HERE: