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Job Description AKIRA – Cashier (Part-Time) In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com). AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company. The Position: Cashier Position Overview: As a Cashier at AKIRA, you're more than just a point-of-sale expert-you're the final touch in delivering an unforgettable shopping experience. You'll wear many hats, supporting our sales team, managing fitting rooms, organizing the floor, and ensuring customers leave with a smile. Your attention to detail, speed, and service mindset will help drive sales and maintain a seamless in-store environment. Essential Functions: Sales Floor / Operations Tasks Keep the store clean, organized, and visually appealing during downtime Maintain tidy and inviting fitting rooms for customers Process and return merchandise to the sales floor after customer try-on sessions Assist with replenishing stock and organizing new apparel from shipments Support the sales team by locating and pulling merchandise for their customers Complete operational tasks as needed to support the overall team Fulfill all closing duties assigned by the Manager before clocking out Cash Registers Deliver a fast, seamless checkout process while providing an exceptional customer experience Collect and input customer information for AKIRA’s loyalty program, including name, phone number, and date of birth Drive sales by suggesting add-ons and highlighting merchandise at the register Operate the cash register in accordance with company policies and procedures Ensure all company policies are followed for payment processing, discounts, returns, and current pricing Address customer questions and concerns with professionalism and care Share information on upcoming sales and events, including through cold calling when applicable Maintain an organized, clean, and efficient cash register area, including putting away merchandise after checkout Qualifications: Exceptional cash handling abilities Outstanding customer service skills Honest, dependable, and trustworthy Flexible availability to meet the needs of the store Skilled at multitasking with a strong sense of urgency Physical Requirements: Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role Ability to stand/walk for extended periods of time, including a 10-12 hour shift Employee Perks: AKIRA offers a generous employee discount, internal growth opportunities, and a fast-paced, fashion-forward work environment. Compensation: At AKIRA, we are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience, qualifications, and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process. Job Type: Part Time

Job Description AKIRA Fashion Stylist In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United States, as well as athriving eCommerce business (shopAKIRA.com). AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company. The Position: Fashion Stylist - Part Time Overview: Our Stylists are fashion-forward leaders who serve as ambassadors for the AKIRA brand. Passionate, fanatical, and driven, they consistently exceed individual sales goals by cultivating a loyal clientele base. Stylists are dedicated to delivering an exceptional styling experience that leaves every client saying, "I LOVE AKIRA!" each time they shop with us. Essential Functions: Delivering outstanding customer service by following AKIRA's 5 Steps of Selling. Offering expert styling advice and trend insights to clients. Thoughtfully curating merchandise to create complete, head-to-toe looks for clients. Managing and personalizing fitting rooms to enhance the client experience. Building meaningful, long-term relationships with clients to foster loyalty. Contributing to the overall upkeep and appearance of the store. Maintaining a thorough understanding of AKIRA's product offerings. Exceeding individual sales goals with determination and focus. Collaborating to meet and exceed the store's daily, weekly, and monthly sales targets. Qualifications: A strong work ethic with a focus on results. Leadership skills with the ability to inspire and guide others. Exceptional multitasking abilities in a fast-paced environment. A proactive mindset with a strong sense of urgency. Outgoing, personable, and positive attitude that energizes the team. High integrity and a collaborative, team-oriented approach. Experience in selling, styling, and building a loyal client base. The ability to connect with customers and create personalized, memorable experiences. A proven track record of achieving and exceeding goals. An entrepreneurial mindset focused on driving sales and success. A true fashion enthusiast, reflected in a polished wardrobe and personal style. Always up-to-date with the latest trends in accessories, shoes, and apparel. Physical Requirements: Move product, supplies and/or boxes repetitively; ability to push, pull, lift a maximum of 50 lbs. based on needs of the role Ability to stand/walk for extended periods of time, including a 10-12 hour shift **This is an hourly position with additional sales commission. Total compensation will vary based on geographical location and individual sales performance. Employee Perks: AKIRA offers a generous employee discount, internal growth opportunities, and a fast-paced, fashion-forward work environment. Compensation: At AKIRA, we are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience, qualifications, and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process. Job Type: Part Time

Job Description About TINT Hi, we're TINT! Our mission is to bring trust back into marketing, helping brands create relationships with their most loyal customers and brand advocates. We built the platform to make it easy to identify, engage, and mobilize consumers. And we developed a proven process to create a thriving community of loyal brand fans with immediate impact and lasting business value. Trusted by over 5,000 brands in more than 173 countries for our unique mix of software, services, and expertise to create awareness, engagement, and loyal customers. The Strategic Account Manager plays a crucial role in nurturing and enhancing client relationships, ensuring a seamless customer journey from start to finish. This position is responsible for securing timely renewals of annual or multi-year subscription contracts and driving overall customer success through strategic engagement, clear communication, and a customer-first approach. The focus is on retention, growth, and expansion within assigned accounts. The metrics for success for the role will be Net Retention Rate and Churn. Requirements Key Responsibilities: • Customer Relationship Management:, • Act as the primary contact for assigned accounts, building trust and fostering enduring partnerships. Understand the usage patterns within the accounts, spot trends early and communicate with the customers with a strategic plan to ensure success., • Conduct regular check-ins, Quarterly Business Reviews (QBRs), and develop Success Plans to drive alignment with client objectives., • Renewals and Retention:, • Manage the entire renewal process, ensuring timely and smooth execution of subscription contracts., • Develop and implement proactive strategies to mitigate churn and effectively address customer concerns and escalations., • Account Growth and Expansion:, • Identify and capitalize on opportunities for upselling and cross-selling within existing accounts to expand service utilization., • Cultivate strong relationships with key stakeholders, including internal Champions and Economic Buyers., • Strategic Account Planning:, • Conduct in-depth research to understand customer needs and create tailored value propositions and business cases that align with their goals., • Employ a structured methodology to ensure continuous customer success and satisfaction throughout their lifecycle. Required Experience: • 2-4 years of experience in Account Management (AM), Customer Success Management (CSM), or Technical Account Management (TAM) roles, specifically serving enterprise-level customers., • Demonstrated history of exceeding performance targets or consistently ranking as a top performer., • Proven ownership of retention, renewal, and expansion targets within a defined book of business., • Experience managing accounts, preferably within the MarTech SaaS industry. (preferred)., • Consistent work history demonstrating stability and commitment (minimum 2-3 years in previous roles). Knowledge & Skills: • Proficiency in account research and the development of customized strategies for customer success., • Familiarity with IT infrastructure stacks, IT organizational structures, Marketing, eCommerce stacks, and the benefits of SaaS industry platforms., • Competency in utilizing methodologies such as QBRs and Business Reviews for continuous improvement cycles., • Strong discovery, questioning, and active listening skills to accurately identify customer needs and propose effective solutions., • Adept at building relationships across various organizational levels, including executive-level stakeholders, and fostering internal champions within client organizations., • Show keenness and ability to use AI tools effectively to drive customer delight., • Have a burning desire to win. Preferred Skills & Knowledge: • Understanding of loyalty strategies or marketing-related concepts., • Experience in constructing and presenting compelling business cases to executive stakeholders. Benefits This role is perfectly suited for a proactive, strategic thinker who excels at building lasting relationships and delivering significant value to customers, ultimately contributing to business success. If you are passionate about customer success and possess the requisite experience and mindset to excel, we encourage you to apply! • The unique opportunity to work at a Best Places to Work in San Antonio, with customers around the world, • Premier Health Insurance plan with $0 deductible and $0 co-pay, • Dental and vision insurance plans, • Medical and dependent care flexible spending accounts, • Open PTO - we like to keep this simple...making time for life is important!, • 9 paid standard holidays each year in addition to open PTO, • 401(k) savings plan with Employer Matching, • Company-paid Life, AD&D, and Disability coverage, • A collaborative, entrepreneurial learning environment with a proven playbook, • Be part of a high-growth company revolutionizing customer loyalty, • Work with cutting-edge technology and innovative products, • Competitive salary, benefits, and growth opportunities, • Fun work atmosphere This Job Description indicates the general nature and level of work expected of the incumbent(s). It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent(s) may be asked to perform other duties in addition to those described above. We are proud to foster a workplace free from discrimination. We strongly believe diversity of experience, perspectives, and background lead to a better environment for our employees and a better experience for our users and our customers. We are an equal opportunity employer and do not discriminate against protected characteristics. We guarantee that all candidates will be given the same consideration. No visa sponsorship is available for this position

Job Description AKIRA Store Manager In 2002, AKIRA opened the doors to its first women's clothing boutique in Chicago. Since then, the company has extended its reach to 40+ stores across the United States, as well as a thriving eCommerce business (shopAKIRA.com). AKIRA is extremely well-poised for sustained growth as we continue to build a nationally recognized brand. AKIRA's culture has one very large, distinct difference from other high fashion competitors: Other-Worldly Customer Service and Fanatical, Obsessive Attention to the consumer's needs and desires. The core principle for all employees at AKIRA is to Act and Think Like an Owner, and this belief can be reflected across all areas of the company. The Position: Store Manager Position Overview: AKIRA Store Managers are fanatical salespeople, driven by goals and dedicated to servant leadership. They excel in ensuring customers are styled by knowledgeable experts who are deeply immersed in the world of fashion. Our mission is to help customers look and feel their best. Store Managers are relentless in recruiting and developing top-tier talent to maintain a high-performing team. By leading through example and adopting an ownership mindset, they go above and beyond to achieve both personal and store objectives. Essential Functions: Recruiting, interviewing, and onboarding exceptional employees and managers. Training, mentoring, and retaining top-tier talent to foster growth and excellence. Cultivating and maintaining a positive and energized store atmosphere. Elevating the selling culture by championing AKIRA's 5 Steps of Selling. Providing timely, constructive feedback both in real-time and through written communication. Inspiring and motivating employees and managers to perform at their best. Ensuring seamless store operations and maintaining impeccable visual presentation aligned with AKIRA standards. Upholding and enforcing all AKIRA policies with consistency and integrity. Exceeding individual sales goals with enthusiasm and determination. Driving the store's daily, weekly, and monthly sales goals to surpass expectations. Leading by example to embody and promote AKIRA's culture and Code of Conduct through our 4 Principles. Qualifications: Minimum 1 year of experience in store management A passion for fashion and a keen eye for trends. An unwavering work ethic and dedication to excellence. Proven leadership skills with the ability to inspire and guide a team. Exceptional communication and organizational abilities. High motivation coupled with a proactive sense of urgency. At least one year of experience in retail management. Expertise in supervising, motivating, and effectively directing employees. Flexibility to adapt to new directions and embrace change with enthusiasm. Comprehensive knowledge of visual merchandising and superior customer service practices. Strong understanding of store operations, including inventory management, loss prevention, retail systems, and budget preparation. The ability to thrive in an entrepreneurial environment, where a hands-on approach drives success. A collaborative mindset fosters strong and sustainable relationships with employees and managers. Physical Requirements: Move product, supplies, and/or boxes repetitively; ability to push, pull, and lift a maximum of 50 lbs. based on the needs of the role Ability to stand/walk for extended periods of time, including a 10-12 hour shift Benefits and Perks: AKIRA offers competitive benefits for full-time employees, including Medical, Dental, Vision, Pet Insurance, Life, LTD, FSA/HSA/Dependent Care FSA, Flex Transit (CTA), 401(k), and a generous employee discount. We’re committed to internal growth, providing meaningful development and career advancement opportunities. Compensation: At AKIRA, we are committed to fair and transparent compensation practices. Compensation for this position will be determined based on experience, qualifications, and other job-related factors. Additional compensation and benefits may also apply and will be discussed during the hiring process. Job Type: Full Time

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