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Job Description OVERVIEW Established in 1980, Sun & Ski Sports calls an unexpected city home – Houston, Texas! Contrary to popular belief, cowboys love snow. Our journey began with a vision to help more people explore the outdoors. After four decades, with 32 locations across 13 states, we stand as experts in our field, committed to offering a variety of top-quality gear. Whether it's watersports, biking, running, skiing, or snowboarding, our goal remains unchanged: to make everyone an outdoor adventurer. We're dedicated to going the extra mile—26.2 of them, to be exact—to provide you with the right gear and guidance. We offer top brands, including The North Face, Patagonia, Hoka, On, Cannondale, UGG, Sorel, K2, Salomon, and Yeti, along with expert advice to ensure enjoyable adventures. We’re looking for enthusiastic team members who embody our active lifestyle and prioritize customer service. If you thrive in a dynamic environment focused on enhancing the customer experience, we want to hear from you! We’ve been making outdoor dreams come true with quality merchandise and service. Sun & Ski Sports – Find Yourself Outside. SUMMARY Sun & Ski Sports is looking for an experienced and driven E-Commerce Hub Associate. We're seeking someone with the passion and energy to contribute to a fast-paced, high-performing environment focused on delivering exceptional online customer experiences. If you thrive on accuracy, teamwork, and exceeding goals — this is your opportunity to make an impact and grow with a winning team. JOB RESPONSIBILITIES • Accurately and promptly process all incoming merchandise from vendors — from dock to shipping., • Inspect shipments to ensure all items match orders and are undamaged, complete, and correct., • Identify, label, and palletize merchandise for proper relocation within the Distribution Center., • Use handheld devices to record receiving, packing, and shipping data., • Enter PO and FB numbers into AS400, manage ASN/Non-ASN check-ins, and alert management of discrepancies., • Order Fulfillment & Returns:, • Pick eCommerce orders using a paper-based system., • Process customer returns and credit transactions in a timely and accurate manner., • Use RF scanners for "put away" of returned merchandise, • Maintain strong communication with the DC management and E-Commerce support to resolve issues quickly., • Collaborate with the Buying Team and Vendors to troubleshoot shipment concerns., • Research and resolve inventory discrepancies, including concealed carton issues., • Act as liaison between DC Operations, Store Operations, and Accounts Payable., • Assist with daily unloading and receipt processing to enhance DC productivity and store readiness., • Manage daily operations of the receiving area, including shipping and processing tasks., • Proactively cross-train in multiple warehouse stations to provide flexible support where needed., • Continuously identify opportunities to streamline workflows and improve efficiency., • Present solutions to address operational challenges., • Maintain a safe and organized work environment., • Help minimize inventory loss, including internal, external, and paperwork-related shrink., • Proven experience in a fast-paced Distribution Center or receiving environment, managing multiple departments and direct reports simultaneously., • Hands-on experience working with corporate merchandising, buying teams, retail store operations, and third-party providers., • High-level understanding of WMS (Warehouse Management Systems), EDI (Electronic Data Interchange), and enterprise systems., • Skilled in process development, system usage, and troubleshooting., • Proficient in Excel, Word, Microsoft Outlook, as well as freight/parcel software and handheld data collection equipment., • Exceptional interpersonal and communication skills to maintain strong working relationships with vendors, buyers, store teams, and senior leadership., • Highly organized with a proven ability to lead teams toward efficient, effective, and results-driven operations., • Oversee and participate in the timely and accurate receipt of incoming and outgoing shipments., • Ensures all freight is properly documented, noting shortages, overages, and damages for quick resolution. This job description in no way states or implies that these are the only duties to be performed by the employee(s) in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any authorized person to give instructions or assignments. All listed duties are essential functions of the role and may be modified to reasonably accommodate individuals with disabilities. Company Benefits Employee Purchase Discount

Our client, a retail SaaS provider supporting clients in the fashion industry, is hiring a B2B Help Desk Lead to join their team full-time onsite on Long Island. This role will be responsible for leading and managing two support teams, ensuring operational excellence, efficient issue resolution, and exceptional client satisfaction. This position requires being onsite Monday–Friday, 9:00 AM–6:00 PM as this individual will manage teams who are fully onsite, in-person leadership is critical. Job Duties Include: • Lead and manage the Help Desk and Application Support teams, ensuring alignment with company goals and client needs., • Oversee team scheduling and shift coverage for the 24/7 Help Desk operation to maintain SLA compliance., • Monitor ticket queues and triage issues to ensure appropriate prioritization and timely resolution., • Serve as an escalation point for client issues; join calls to communicate ticket status and resolution updates., • Manage and mentor support team leads, providing training, feedback, and professional development., • Ensure accurate documentation and tracking of client issues in the ticketing system., • Collaborate with Development teams on escalated tickets and corrective action initiatives., • Audit calls and tickets for quality, accuracy, and adherence to service standards., • Prepare and deliver reporting on key support metrics including call volume, SLA performance, and client satisfaction., • Work closely with the Product team to stay informed of upcoming features and software updates., • Recommend process improvements and operational enhancements to optimize efficiency and service delivery., • Provide leadership during rare after-hours or weekend system crises as part of rotational on-call support. Job Qualifications Include: • 8+ years of experience in a technical support or customer support function., • 3+ years experience in a management role., • Prior experience managing support teams within a B2B SaaS environment, B2B experience is a requirement for this role, • Proven success overseeing onsite support teams with scheduling and shift coverage responsibilities., • Strong understanding of retail technology systems (POS, eCommerce, back office)., • Experience supporting Apple iOS platforms or mobile applications highly preferred., • Ability to effectively communicate technical concepts to non-technical clients., • Skilled in ticketing systems such as Footprints, Jira, or Confluence (or equivalent)., • Proficiency in Excel for data tracking, scheduling, and reporting., • Demonstrated ability to lead, motivate, and hold teams accountable to performance goals. Salary: $140K + bonus The description above is intended to describe the general nature and level of work being performed and is not an exhaustive list of all duties, responsibilities, and qualifications required. While PCG appreciates all applicants, only those qualified will be contacted. Thank you for your application. We look forward to hearing from you! If you believe you are a great candidate for this position, and the salary listed does not meet your expectations, we would still love to speak to you! PCG, in good faith, believes that this posted range of compensation is the accurate range for this role at this location at the time of this posting. PCG and our clients may ultimately pay more or less than the posted range depending on candidate qualifications. This range may be modified in the future. This role may also be eligible for additional compensation including incentive pay, discretionary bonuses, and a comprehensive benefits package, details of which will be provided during the hiring process. Pyramid Consulting Group, LLC is an Equal Opportunity Employer that takes pride in a diverse environment. We provide equal employment opportunities to all applicants and employees without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, marital or veteran status, disability, genetic information, or any other protected status under applicable law. We will provide reasonable accommodations to applicants and employees with disabilities. If you require a reasonable accommodation during the application or hiring process, please contact For positions subject to “Fair Chance” laws (including but not limited to California, Colorado, New York City, Los Angeles, and other jurisdictions), PCG will consider qualified applicants with arrest and conviction records in a manner consistent with applicable law. Please refer to our website: ___ for access to our Right to Work and E-Verify.

Optimize and oversee workflows to ensure effective collaboration between IT, Warehouse, Lab and Retail and Customer service/ecommerce.

Job DescriptionJob Title: Design & Marketing Assistant Reports To: Business Manager FLSA Status: Non-Exempt POSITION SUMMARY We are looking for an interior design & marketing assistant to help us grow our brand by helping our team with administrative, marketing & customer service tasks. We're looking for someone who enjoys implementing plans and carrying out tasks. Under supervision of the Business Manager, the Design & Marketing Assistant will play an integral role in supporting the management team with many areas of our business, including social media marketing, email design, upkeep of interior design sample library, assisting with design presentations, customer service support, etc. This is a multi-faceted role and gives the right person the opportunity to learn, grow and influence our very unique & inspiring interior design showroom. We are hoping to find a special person who has a love for design, marketing & business to help us launch into the next phase of building our brand. ESSENTIAL JOB RESPONSIBILITIES • Create content for social media including videos, reels, posts, etc., • Create in store signage for upcoming sales & promotions, • Data entry for new products into our POS system as well as for our eCommerce store, • Assist with interior design presentations for our clients by inputting data & products into our design platform, • Upkeep our samples library by pulling discontinued product & pricing new product, • Greet customers and educate them about our products & services, • Occasionally work at the register, providing a positive experience, • Prepare product displays and sample boards, • Perform other duties as assigned by management & other team membersPHYSICAL REQUIREMENTS, • Extensive standing and bending, • Lifting up to 20 lbs.KNOWLEDGE/SKILLS/ABILITIES REQUIRED, • Knowledge of Excel and Word, • Experience with DIY and interior design projects, • Knowledge of Canva, Instagram, TikTok, Facebook, YouTube, • Video/reels editing, • Design Sense, • Professionalism, • Good verbal and written communication skills, • Can multi-task and prioritize while checking items off a listAdditional Items to Note, • Ability to work 1 weekend day, • Reliable transportation

You will be tasked with the important responsibility of ensuring customer orders are fulfilled and checked out correctly. You will interact with retail customers throughout the day to fulfill their orders, and answer any questions they may have regarding our many products.

Sherwin Williams - 2544604 [Retail Associate / Team Member] As a Customer Service Specialist at Sherwin Williams, you'll: Assist customers in person and over the phone; Determine needs and present appropriate products and services; Ensure that sales transactions are completed accurately; Maintain ac

Overview Imperial Cleaning is one of the largest independently owned cleaning companies in the nation, providing professional cleaning services to Retail, Offices, Medical Facilities, Schools, Commercial Buildings, Financial Institutions, Municipalities, and more for over 25+ years.

Hobby Lobby - JobID: 830128 [Department Supervisor] As a Customer Service Manager at Hobby Lobby, you'll: Perform duties as front-end manager; Assist customers with returns; Manage registers; Assist customers as needed; Provide excellent customer service; Be a vital part of the management team.

Support sales efforts by identifying customer needs and promoting relevant products or services. We are seeking a dedicated and personable Customer Service Representative to join our team. Customer Service Representative.

Customer Service Specialists are tasked with achieving excellent customer service, while consistently meeting the store's sales goals. Customer Service Specialists work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and r

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to

Interstate Waste Services stands out as a progressive and innovative provider of solid waste and recycling services in the country! We serve a diverse range of residential, industrial, and commercial customers, with a commitment to delivering the highest quality waste, recycling, and environmental s

Customer-focused and service-driven; desire to go the extra mile to provide excellent service. As a Customer Support Manager, you excel at the below core competencies. Ensure customer issues are escalated to the Development organization when appropriate.

In this role, you'll be closely connected to the front lines supporting our Customer Service Reps in real time, coaching team members, resolving escalated customer issues, and ensuring call/email queues are properly staffed and reps are skilled to meet demand. Our mission has always been to provide

Our strong commitment to service excellence has enabled us to become an elite service provider for the retail luxury brand sector and we have the highest customer retention rate in our industry, over 4x the industry average. A central pillar of our success is effective and frequent communication wit

The position reports to the Assistant Manager and is dedicated to Front End Supervisory functions, Cash Office processing duties, training and developing associates, managing customer service standards, problem solving, efficient front-end operations, and managing breaks and meals for maximum store

Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions to meet customer needs. The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to

Develop and execute e-commerce strategies to enhance the wholesale customer experience and support sales growth. Oversee all online sales channels (B2C and B2B), including website performance, customer engagement, and P&L responsibility.

We’re partnering with a growing technology company that provides exceptional customer and technical support for internet services. Strong customer service skills – patient, empathetic, calm, and professional. If you’re a bilingual Spanish/English customer service professional who enjoys helpin