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THIS ROLE CAN BASE OUT OF JERICHO, NY; ATLANTA, GEORGIA: CHICAGO, ILLINOIS; OR COLUMBUS OHIO. The Sr. Manager, CRM, Email & SMS Activation is responsible for driving revenue performance through the activation of promotional and lifecycle campaigns across Email and SMS. This role owns the channel activation plan and is accountable for delivering revenue targets by ensuring campaigns are executed flawlessly, launched on time, and continuously optimized. This role partners closely with CRM Strategy, Loyalty, Creative, Analytics, Brand teams, and CRM Operations. While CRM Ops manages technical build and deployment, this role is responsible for ensuring campaigns are set up to perform, measured correctly, and improved through structured test-and-learn. Key Responsibilities Revenue & Performance Ownership • Own revenue delivery for Email and SMS by managing campaign readiness, execution quality, and ongoing optimization, • Monitor daily/weekly channel performance and flag risks, opportunities, and actions needed to hit revenue goals, • Partner with CRM Strategy and Analytics to identify performance drivers and recommend improvements to targeting, cadence, creative, and offer strategy Campaign Activation & Orchestration • Own the activation workflow for Email and SMS campaigns from intake through deployment, partnering with CRM Ops for build, QA, and send execution, • Translate campaign strategy into clear activation requirements (audience, personalization, creative specs, timing, channel mix, measurement), • Manage campaign timelines, stakeholder inputs, approvals, and readiness to ensure launches happen on time and perform as intended Customer Experience, Targeting & Personalization • Define targeting and segmentation requirements in partnership with CRM Strategy and customer data teams, • Ensure personalization inputs are clearly defined and correctly implemented by CRM Ops, • Maintain a customer-first view across Email and SMS to ensure communications are cohesive, relevant, and aligned to lifecycle needs Performance Reporting & Optimization • Deliver campaign performance reporting and insights across key KPIs (revenue, conversion, CTR, opt-outs, deliverability), • Drive continuous improvement through structured A/B testing and optimization of creative, cadence, and targeting, • Partner with CRM Ops to ensure learnings are operationalized into repeatable playbooks and processes Process, Governance & Operational Excellence • Ensure campaigns follow consistent governance standards including tracking/tagging, QA requirements, compliance, and documentation, • Maintain activation playbooks, campaign briefs, and repeatable workflows to improve speed, quality, and performance, • Support improvements to CRM execution processes and ways of working across Email and SMS QUALIFICATIONS • 4–7+ years of experience in CRM, lifecycle marketing, or digital marketing with Email and SMS activation experience, • Demonstrated ability to own and deliver revenue outcomes through CRM channels, • Strong understanding of Email and SMS best practices including compliance (CAN-SPAM, TCPA), deliverability, and customer experience, • Proven ability to work effectively with CRM Operations teams and manage cross-functional execution in a matrixed environment, • Highly organized with strong project management skills and attention to detail, • Data-driven mindset with ability to interpret results and turn insights into performance improvements, • eCommerce and/or retail experience preferred SALARY RANGE $100k - $120k

Role Overview Maxima — parent company of Pro Standard — is hiring a CRM / Lifecycle Manager to lead all owned-channel revenue across email, SMS, and loyalty for a multi-geo DTC business. You'll architect the lifecycle program — flows, campaigns, segmentation, and loyalty mechanics — and partner with a Production Specialist who handles email assembly and rendering. This is a strategic role: program design, segmentation, performance analysis, and multi-geo compliance live with you. The build work has a dedicated partner so you can focus on what to send, to whom, when, and why. You'll work across markets including US, Mexico, Canada, UK, Europe, Australia, and Brazil — each with its own customer behavior, regulatory requirements, and language considerations. Klaviyo is the platform. Loyalty has room to be reimagined. SMS has room to be built. Email has room to compound. What You'll Own • The full lifecycle program across owned channels — email, SMS, and loyalty. Strategy, architecture, performance, and growth., • Flow architecture — welcome, browse abandon, cart abandon, post-purchase, win-back, VIP, dormant, and the moments that haven't been built yet., • Campaign strategy — what we send, when, to whom, and what we expect each send to do., • Segmentation strategy — how customers move through the program based on behavior, value, and lifecycle stage., • SMS program from concept to scale — building the list, designing the program, balancing acquisition and retention with respect for the channel., • Loyalty program design and ongoing optimization — points, tiers, rewards, and the moments that drive emotional connection., • Multi-geo coordination — what's local to Mexico, what's compliant in Europe, what works in Australia, and how those programs talk to each other., • Compliance ownership across geographies — GDPR (UK/EU), LGPD (Brazil), TCPA (US/CA SMS), Spam Act (Australia), and any new regulatory shifts., • Email deliverability and sender reputation across geos and providers., • Cross-functional partnerships — Brand (voice and tone), Site (triggered experiences), CS (refund risk and customer signal loops), Paid (paid-to-lifecycle handoff), and Planning (product launches and promo calendar)., • Performance reporting — what's working at the flow, segment, and campaign level, and what the program contributes to the business., • The roadmap — what we're building next, what we're testing now, and what we're sunsetting. Strategy + Testing Mindset This role is about building a lifecycle program that compounds, not just sending more emails. We're looking for someone who: • Approaches lifecycle as a designed system — every customer journey is intentional, not accidental., • Tests subject lines, send times, segmentation logic, content angles, and cadence with clear hypotheses and success criteria., • Thinks in incrementality — what would have happened without this send, this flow, this trigger? — not just attribution., • Holds the long view (LTV, retention curves, segment health) and the daily numbers (open rate, click rate, conversion) at the same time., • Designs for the customer first, the brand second, the channel third — sends that respect the customer's inbox tend to win over time., • Documents reasoning so the team learns from every test, including the ones that didn't move metrics., • Stays curious about what doesn't work as much as what does — both teach the program something., • Knows when to over-mail (launch, big moments) and when to under-mail (deliverability protection, customer fatigue). You should be comfortable explaining a six-month lifecycle roadmap to leadership and then executing the next twelve sends without losing focus on the long arc. Required Experience • 5-8 years in CRM, lifecycle, or retention marketing, with at least 3 years in DTC or ecommerce., • Klaviyo expert — comfortable architecting complex flows, segmentation, and personalization at the strategic level., • Multi-geo lifecycle experience strongly preferred, or comfort directing translation, localization, and compliance across markets., • Loyalty program build experience (Smile, LoyaltyLion, Yotpo, or similar)., • Working knowledge of GDPR, TCPA, LGPD, and other major regulatory frameworks., • AI-tool fluency — you've worked with marketing AI in some form and have a point of view on how it fits the discipline., • Bilingual Spanish is ideal but not required. Nice to Have • Apparel, sports, or streetwear category experience., • Klaviyo + Recharge or other subscription experience., • Email deliverability and sender reputation management background., • Beauty, lifestyle, or licensed-apparel DTC alumni — similar customer behavior patterns., • Comfort presenting lifecycle strategy and performance to executive leadership. Why This Role Matters Owned channels are the most efficient revenue lever in the business — customers who already know us, served well, generate repeat revenue with no acquisition cost. Strong leadership in this seat compounds the value of every customer the rest of the team brings in. This role doesn't just send emails — it designs the relationship that turns first-time buyers into long-term fans.

We're looking for candidates with great customer service skills to fill our Remote Customer Service role!.This role is entirely remote and offers full-time/Part time hours with flexibility.We are ready to schedule interviews for this week.We're seeking someone who is great with people, building rela

State Farm Insurance Agent located in Queens Village, NY is seeking an outgoing, career-oriented professional to join their team.As a State Farm team member for Don Enga - State Farm Agent, you will build and develop customer relationships within the community to promote State Farm products includin

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Communicate effectively via air-to-ground and ground-to-ground radio, phone, and email.

Were Hiring!/h2pWe are a growing agency with big dreams and lots of potential.Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Anthony Sposito - State Farm Agent may be th

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Customer Service Representative/h2pLocation: Jamaica, NY 11435 Duration: 2 Months Contract Position Working Hours: Monday through Friday, 35 hours per week/ph3Responsibilities:/h3ulliResponds to calls and inquiries from families reaching out to FWCs for support by setting up appointments and/or comp

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r

We are a growing agency with big dreams and lots of potential.Our team works hard to reach our goals together as a team and have fun while we are doing it! If you want to work in an environment that is fun, challenging, and rewarding, then Mike Walsh - State Farm Agent may be the right fit for you!

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Customer Service Representative.Customer Service Representatives (CSRs) are the primary point of contact with our customers.As such, they are accountable for delivering superior customer service.They also educate customers on our company products and services.The CSR is accountable for maintaining c

Customer Service Representative- $21/hr.Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

We are seeking an experienced, motivated, and customer-focused Inside Sales to join our fast-paced pest control office.This role serves as a primary point of contact for customers while actively driving sales, following up on quotes, and closing service agreements.This position is ideal for someone

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

State Farm Independent Contractor Agent Position.Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance an

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products.Establish customer r

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Customer Service Representative.Location: Glen Head, NY, 11545.Successful State Farm Agent is seeking a qualified professional to join their winning team for the role of Customer Service Representative - State Farm Agent Team Member.Insurance experience not required we will train the right person wi

Job Opportunity At Sunrise Medical Laboratories, Inc.We're not just a workplace - we're a Great Place to Work certified employer!.Proudly certified as a Great Place to Work, we are dedicated to creating a supportive and inclusive environment.At Sonic Healthcare USA, we emphasize teamwork and innovat

Customer Service Representative/h2pNYC DOE/pp65 Court Street, Brooklyn, NY 11201 (onsite)/ppMonday-Friday, 35 hours/week/ppThe Customer Service Representative is responsible for managing outbound and inbound calls and text messages, providing status on existing cases, or escalating cases, if necessa

Benefits: Holiday pay, Simple IRA, Bonus based on performance, Competitive salary, Flexible schedule, Health insurance, Opportunity for advancement, Paid time off, Training & development.I've had a fulfilling 19-year career as a State Farm Agent and am always excited to welcome team members who are

Customer Service Representative ($21/hr).Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative.As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Hau

Seeking participants for Focus Group and market research studies.Work part-time from home and earn up to $750 per week.Register to see if you are eligible.Customer service representative agent experience not required.Remote Work From Home Customer Service Representative Agent - Part Time Market Rese

Customer Service Representative.As a Customer Service Representative with the Robert Elbogen State Farm Agency, you will generate the kind of exceptional client experiences that reinforce the growth of a successful insurance agency.Your attention to detail, customer service skills, and desire to hel