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Job DescriptionDescription: Job Purpose: The Match Support Specialist is responsible for all aspects of enrollment and match supervision for volunteers and children assigned to their caseload within our site based programs. Special attention is to be given to providing excellent customer service, adhering to quality, legal, BBBS standards, BBBSLI policies and procedures, the safety of the children, the agency’s mission, vision and values. Requirements: Responsibilities Support and supervise a designated caseload according to the Agency’s policies and procedures. Special attention is given to providing excellent customer service, adhering to quality, legal, BBBS standards, BBBSLI policies and procedures, the safety of the children, the agency’s mission, vision and values. These duties include but are not limited to: • Conduct enrollment interviews for volunteers and clients., • Obtain signed application, consent forms, references, background checks, public domain searches, report cards, etc…for completion of enrollment processing., • Match processing, including conducting match meetings., • Regularly scheduled match supervision on the phone and/or in person (if needed/directed by supervisor) to meet national BBBS standards., • Attendance at match activities as directed by supervisor., • Evaluation and documentation of outcomes (YOS, Match Anniversary, etc…) for caseload., • Conduct match closure meetings in person with all parties of match., • Facilitate the school/site-based programs by organizing and overseeing activities at schools, universities, and workplaces., • Responsibilities include the running of school/site based program(s):, • Maintain relations with appropriate school/site personnel., • Attend scheduled meetings of site based mentoring programs., • Maintain appropriate paperwork for all participants., • Attend appropriate administrative meetings regarding school/site based programs., • Prepare appropriate documentation for supervision meetings., • Submit monthly expense reports to Director of Finance., • Work closely with supervisor to ensure implementation of daily program operations., • Maintain updated information in computer database (MATCHFORCE) for volunteers and clients., • Provide statistical information and reports to supervisor on a monthly basis and/or on as needed basis., • Attendance at meetings: staff, program, support, and supervision with supervisor., • Attendance at trainings, workshops, and conferences which encourage personal and professional growth., • Attendance at agency events, both program related and fundraising opportunities., • Other tasks when assigned based on the Agency’s needs Qualifications • Bachelor’s degree in social work or related field and preferably at least one year of relevant work experience, • Thorough understanding of case work practice and record keeping, and have the ability to develop supportive relationships with volunteers, clients and families, • Good organizational, written and verbal communication skills., • A non-judgmental attitude and broad knowledge of the community and social issues, • Intermediate knowledge of Microsoft office (Outlook, Word), • Clean NYS Driver’s license, • Ability to travel throughout Nassau and Suffolk Counties, • Flexibility to work evenings and weekends, as assigned Typical work schedule as follows: Hybrid work schedule Must work two Saturdays per month in place of Monday. Monday: 9 am – 5pm remote (off when Saturday hours are scheduled) Tuesday- 9 am -5 pm Wednesday: 12:30 – 8:30 pm Thursday: 12:30 – 8:30 pm Friday: 9 am -5 pm remote Saturday: 9-5 (Monday off when scheduled) Benefits Offered • Medical, Dental and Vision, • Employer sponsored Life and AD&D, • Student Loan Assistance, • Vacation, Personal, Sick and Floating Holiday time, • Paid Holidays (varies but up to 13 per year), • Aflac, • 35 Hour Workweek, • And more.... Working Condition : • The worker is subject to both environmental conditions: Activities occur inside and outside. Physical Requirements: • Light work: Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently, and/or a negligible amount of force constantly to move objects. If the use of arm and/or leg controls requires exertion of forces greater than that for Sedentary Work and the worker sits most of the time, the job is rated for Light Work., • Standing: Remaining upright on the feet, particularly for sustained periods of time, • Walking: Moving about on foot to accomplish tasks, particularly for long distances or moving from one work site to another Big Brothers Big Sisters of Long Island provides equal employment opportunities to all applicants and employees and strictly prohibits any type of harassment or discrimination in regards to race, religion, age, color, sex, disability status, national origin, genetics, sexual orientation, protected veteran status, gender expression, gender identity, or any other characteristic protected under federal, state, and/or local laws. Consistent with the Americans with Disabilities Act (ADA), it is the policy of Big Brothers Big Sisters of Long Island to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact Human Resources. Your employment with Big Brothers Big Sisters of Long Island is on an at-will basis, meaning either you or the Company can terminate the employment relationship, at any time, for any or no reason, and with or without cause or notice. As an at-will employee, your employment with Big Brothers Big Sisters of Long Island is not guaranteed for any length of time.

Works with HR Business Partners, managers and employees on employee relation's issues; Assists Employee Relations Advisors in developing solutions to employee issues; Researches relevant issues in order to provide suggestions and solutions; Supports ACC Employee Relations team in decision-making str

Job Description JOB SUMMARY: This management position exists in several Program Divisions. Under the general supervision of the Divisional Vice President of Supportive Housing and Adult Homes is responsible for the oversight of the administrative, operational, staffing, and clinical aspects of the program. Responsible for personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program. ESSENTIAL JOB FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency Provides Clinical Services: • Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans, • Conduct supervision with program supervisor, in accordance with agency and division policy, • Conduct CORE audits of case records to evaluate the completeness and quality of treatment plans, quarterly assessments, apartment inspections and progress notes, • Conducts staff meetings to review and discuss compliance, recreational and social activities, interagency Referrals, • Conduct High Risk meetings with Pathways to Wellness and RN, to collaborate on ways to support clients who are on the high risk list, • Conduct rent arrears review meeting with program staff and interagency departments from a clinical and client-centered perspective, • Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy, • Regularly directs meetings concerning clinical issues with clients care team, • Initiates and participates in case conferences with mental health treatment team, and inpatient psychiatric team, • Completes SPOA referrals for IMT, ACT Team, and Non- Medicaid Care Coordination, • Utilizes Mental Health Hygiene Warrant when needed, • Conduct intakes for new referrals via ICL Hope, • Provide clinical crisis intervention regarding clients and support staff, • Ensure all psychosocial assessments and all assessment necessary for client care, • Conduct clinical trainings regarding motivational interviewing, harm-reduction, person-centered care, • Conduct eviction meeting regarding court case, documentation require, coordinate and collaborate with Real Properties., • Supervise the Clinical Specialist for SIBN, provide clinical support, and training., • Other clinical duties as assigned by Vice President of Supported Housing and Adult Homes Direct and Supervise Personnel: • Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department, • Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance, • Manages the completion of performance evaluations, recommends staff for the employee recognition award, • Conducts new apartment viewings, and ensures all apartments are set up with needed items. when vacating an apartment, conducts walkthroughs with landlord, • Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed, • Reviews authorized staff positions, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law., • Ensures that staff have attended required monthly RELIAS trainings, • Manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment, • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA, • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies, • Manages the orientation of new personnel, • Conducts employment interviews that meet federal, state, and agency regulatory guidelines. Completes associated Human Resources forms and sends these forms to the Department of Human Resources Maintains Property Accountability: • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles, report lost stolen items, missing, or damaged property in accordance with ICL policy, • Authorizes the purchase of supplies and equipment; properly secures all property and equipment, • Conducts inspection of apartment keys and repair list, • Ensure office space is in accordance to ICL Policy, • Ensure all units leased by ICL are in accordance to OMH funding and organization’s values Provides Quality Assurance Oversight: • Ensures internal program compliance with federal, state, city, and agency regulatory requirements., • Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals., • Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit, • Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement, • Provides oversight in submission of statistical data, • Ensure all KPI are meet for the program such as home visits, referrals, vacancies, rental arrears, etc. Assures Fiscal Control and Accountability: • Ensure all clients rental payments are in accordance to ICL policy, processed, tracker, and ensure all logistics with the finance and entitlement department., • Approves/disapproves all purchase orders and financial requests from staff, • Manages consumer rent payments, keeps a spreadsheet of all monthly rent payments. Keeps a log of all rent arrears, and payment plans., • Monitors census, and vacancy report and maintains census at expected occupancy levels per OMH. Fosters Community Relations: • Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long range plans for mental health program development., • Engage in new partnership with community-based organization, hospitals, community boards, etc. ADDITIONAL TASKS: • May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements., • May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations., • May review drafts, procedures, and job descriptions., • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Conducts reviews of HRA2010E, and scheduled screenings of potential consumers. Performs other job-related duties as assigned. ESSENTIAL KNOWLEDGE SKILLS AND ABILITIES: • Ability to lead a multi-disciplinary staff of professionals in providing treatment services., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Ability to work in a team model, • Positive attitude willing to think outside of the box, • Serves as a role model to staff and consumers/residents., • Strong interpersonal skills, communication, emotional intelligence, and flexibility, • Highly-developed clinical, engagement, and motivational skills;, • Experience with risk assessment and risk management;, • Track record of delivering quality treatment services to individuals with SMI, • Experience delivering treatment, rehabilitation and support services in the community;, • Proficient in computers and Electronic Health Record (EHR), • Ability to effectively hold field staff accountable and to go into the field as needed, • Willingness and ability to use ICL supplied communication tools (e.g. computers, mobile telephone, fax, etc.) regularly in the course of conducting business, • Ability to travel. QUALIFICATIONS AND EXPERIENCE: MINIMUM REQUIRED EDUCATION AND/OR EXPERIENCE: • Master’s degree in social work, Psychology, or other mental health field with three years of professional mental health experience (depending on program size and complexity) including at least three years (depending on program size and complexity) in a supervisory capacity. Experience with housing, individuals with Serious Mental Illness and Substance Use. PREFERRED: • NYS Licensure in a recognized mental health profession (LMSW or LMHC), • Bilingual in Spanish #ICLOTHER

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