Production Assistant at Commercial HVAC company
25 days ago
Lakeside
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Dental insurance, • Health insurance Job Summary: The Production Assistant supports daily operational activities by managing incoming communications, coordinating job assignments, and assisting with estimating workflows. This role serves as a key point of contact between customers, field technicians, and internal departments to ensure efficient scheduling, accurate job creation, and timely response to inquiries. Key Responsibilities: • Answer and manage incoming phone calls and emails from customers, vendors, and internal staff., • Respond to and coordinate internal inquiries from field technicians regarding job details, scheduling, and support needs., • Create and enter new job requests in ServiceTitan., • Schedule and assign new jobs to the appropriate field technicians based on scope, location, and availability., • Create estimate opportunities in ServiceTitan for new service or project requests., • Assign estimate opportunities to the appropriate estimating department or estimator., • Maintain accurate job records and ensure all relevant information is properly documented., • Communicate job updates, scheduling changes, and job status to internal teams and field staff., • Track open jobs, pending estimates, and required follow-ups., • Support production and operations teams with administrative coordination and workflow management., • Ensure timely responses to all communications to maintain a high level of customer service.Required Qualifications (Must Have):, • Hands-on experience with ServiceTitan (required)., • Experience in the Commercial Mechanical industry (HVAC, plumbing, or mechanical contracting environment)., • Strong phone, email, and internal communication skills., • Ability to manage multiple tasks and prioritize in a fast-paced environment., • Strong organizational skills and attention to detail., • Experience coordinating work orders, dispatching, or job scheduling.Preferred Qualifications:, • 2+ years of experience in production coordination, dispatching, or operations support., • Experience working with field technicians and estimating teams., • Familiarity with commercial service operations and job lifecycle management.Key Skills:, • Customer service and professional communication, • Job scheduling and coordination, • ServiceTitan system management, • Administrative organization, • Problem-solving and multitasking, • Team collaborationWork Environment:, • Fully Remote Position., • Must have a reliable high-speed internet connection and a professional remote workspace., • Candidate must be able to work hours aligned with Pacific Standard Time (PST)., • Daily communication will occur through phone, email, ServiceTitan, and internal communication tools., • Frequent coordination with field technicians, estimators, and operations staff throughout the day.Benefits, • 401(k), • 401(k) matching, • Health insurance, • Dental insurance, • Vision insurance, • Paid time off, • Fully remote work environment, • Company-provided computer and phone This is a remote position.