Jamul
Job Description ESSENTIAL DUTIES AND RESPONSIBILITIES The following and other duties may be assigned as necessary: • Provide friendly, fast, and helpful customer service to all guests and team members., • Responsible for supervising and managing members of HR staff. Develops, implements and manages operational goals and monitors achievements of performance objectives., • Understands the organizational structure for each department; develops and maintains knowledge of the business unit needs., • Develops and maintains productive, informative, and respectful relationships that support achievement of business focused results of departments., • Provides HR support to team members at all levels of the organization., • Identifies and develops strategies for departments turnover, recruitment, team member development, engagement, employee relations, guest service, compensation, benefits/wellness and performance management issues., • Manages and resolve employee and/or labor relations issues., • Conducts effective, thorough, and objective investigations in cases of grievances, harassment, employee concerns or EEOC issues., • Maintains in depth knowledge of legal requirements related to day-to-day management of team members, reducing legal risks and ensuring regulatory compliance., • Provides performance management (coaching, counseling, career development, corrective action and terminations) guidance/counsel to client groups and their teams to ensure compliance with law, regulations and internal policy/procedure., • Responsible for assisting in the budget process for the department and provide recommendations; ensuring compliance to departmental budget initiatives; reporting budget concerns to manager., • Supports the internal and external recruitment efforts for the property to include, but not limited to:, • Managing Open Job Requisitions for Exempt roles, • Pre-screen potential candidates and build talent pool for all positions, • Developing sourcing strategies for open roles, • Analyzes property trends and metrics relative to engagement, turnover, staff development, training, etc. in partnership with HR team and develops solutions, programs and policies as necessary., • Works closely with management and employees to improve work relationships, build morale, increase productivity and retention., • Monitors leaves of absence program., • Participates in and provides human resources updates and feedback in property management meetings at various levels., • Creates effective and efficient schedules, while maintaining labor costs, meeting staffing objectives and achieving guest satisfaction., • Enthusiastically supports, actively promotes, and demonstrates superior customer service in accordance with department and company standards and programs. Ensures customer service standards are followed by all team members and addresses issues as they arise., • Responsible for ensuring the compliance with all regulatory compliance within area of responsibility and reporting potential issues to VP of HR and Executive Management., • Maintains strict confidentiality in all departmental and company matters. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Must be at least 21 years of age. • Bachelor’s degree (B.A./B.S.) in human resources management or related field from four (4) year college or university., • Five (5) or more years’ experience as a Human Resources Generalist or five (5) or more years’ experience in at least two Human Resources specialty areas (including, but not limited to, employee relations, benefits, recruiting, training, and compensation); or equivalent combination of education and experience., • SHRM-CP, SHRM-SCP, PHR or SPHR professional certification preferred., • Must be proficient in Microsoft applications (Excel, Word, and Outlook)., • Strong facilitation and leadership skills/ability, • Must have excellent organizational and communication skills., • Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs., • Ability to write reports, business correspondence, and procedure manuals., • Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public., • Must have the ability to interact with guests, staff and colleagues and resolve problems and conflicts in a diplomatic and tactful manner., • Demonstrated intermediate level of competence in the areas of leadership, collaborative and service orientation, organizational insight, strategic perspective, change management, diagnostic insight, broad HR knowledge, coaching and counseling collaboration, and influence. SUPERVISORY RESPONSIBILITIES This job has supervisory responsibilities. • Responsible for rewards and recognition program to maximize employee engagement., • Evaluates team members within department and delivers constructive feedback to employees in regards to performance., • Determines work procedures and expedites workflow., • Responsible for employee performance (disciplining, coaching, counseling). LANGUAGE SKILLS Ability to read and interpret documents In English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required. MATHEMATICAL SKILLS Ability to add, subtract, multiply, and divide into all units of measure, using whole numbers, common fractions, and decimals. Ability to perform these operations using units of American money and weight measurement, volume, and distance. Must be able to efficiently and accurately count money and gaming chips and make a change. Possess the ability to operate an adding machine and have basic computer skills. REASONING ABILITY Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. CERTIFICATES, LICENSES, REGISTRATIONS Employee must be able to qualify for licenses and permits required by federal, state and local regulations. Must successfully complete TIPS training. Must possess a valid driver’s license and have acceptable driving. PHYSICAL DEMANDS The physical demands described here represent those that must be met by a team member to perform the essential functions of this job successfully. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the team member is regularly required to stand and use hands to finger, handle, or feel objects, tools, or controls. The team member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision, color vision, and peripheral vision. The team member must regularly lift and/or move up to 25 pounds, frequently lift and/or move up to 50 pounds, and occasionally lift and/or move up to 75 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces. WORK ENVIRONMENT The work environment characteristics described here represent what a team member encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually very loud. Team member will be exposed to an environment containing unrestricted secondhand tobacco smoke.