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  • Assistant General Manager (AGM)
    Assistant General Manager (AGM)
    hace 1 día
    Jornada completa
    Manhattan, New York

    Assistant General Manager – SoHo About the role Guizio is hiring a full-time Assistant General Manager for our SoHo store. You will partner with the General Manager to run the store day to day: driving sales, leading and developing the team, and delivering an elevated client experience that reflects the brand. You will step in as the senior leader on the floor when the GM is out, and own key areas of operations, visual standards and clienteling. • Location: SoHo, New York, NY (on-site), • Schedule: Full-time, including weekends, holidays and some evenings, • Reports to: General Manager Key responsibilities Sales and client experience • Drive the store toward daily, weekly and monthly sales targets; track KPIs such as conversion, average transaction value and units per transaction, • Model and coach a high-touch selling approach on the floor, • Build and grow a client book through clienteling, appointments, follow-ups and personal styling, • Resolve escalated client issues, returns and exchanges with care and good judgment Team leadership • Lead the team on the floor, run morning huddles and set daily goals, • Recruit, onboard and train sales associates with the GM, • Give regular feedback, support performance reviews and develop future leaders, • Build weekly schedules that match coverage to traffic and stay within payroll budget Operations • Open and close the store, including cash handling, POS reconciliation and security procedures, • Oversee receiving, stock replenishment, transfers and inventory counts; keep shrink low, • Maintain stockroom organization and accurate inventory in our systems, • Support omnichannel services such as ship-from-store, online order pickup and returns, • Uphold company policies, loss prevention practices and health and safety standards Visual and brand standards • Execute visual merchandising directives and floor sets on schedule, • Keep the store, fitting rooms and windows looking polished and on-brand at all times, • Share product feedback and client insights with the GM and home office Store leadership • Act as manager on duty and lead the store when the GM is out, • Represent the store at in-store events, launches and community partnerships Qualifications • 3+ years of retail experience, including 1–2 years in a supervisory or assistant manager role, ideally in fashion, luxury or contemporary apparel, • Proven track record of meeting or beating sales goals, • Experience hiring, training and coaching a sales team, • Strong clienteling skills and a genuine passion for fashion and service, • Working knowledge of store operations: POS systems (e.g., Shopify POS), inventory management, cash handling and scheduling, • Clear communicator who stays calm and organized in a fast-paced, high-traffic environment, • Comfortable with retail metrics and using data to guide decisions, • Open availability, including weekends, holidays and evenings, • Able to stand for long periods, climb ladders and lift up to 30 lbs What we offer • Compensation: $75,000 per year, plus a 20% bonus after one year of employment, • Health, dental and vision insurance, • Paid time off and paid sick leave, • Generous employee discount, • Commuter benefits, • Growth and development opportunities with a fast-growing New York brand Guizio is an equal opportunity employer. We celebrate diversity and are committed to an inclusive workplace for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, veteran status or any other characteristic protected by law.

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  • Host / Hostess
    Host / Hostess
    hace 6 días
    Jornada completa
    Manhattan, New York

    Position Summary As a Host at NORTE, you are the first and final point of contact for our guests and play an essential role in creating the energy, hospitality, and professionalism of the restaurant. Hosts are expected to provide warm, confident, polished, and engaging hospitality to every guest entering and leaving the venue. You are responsible for managing the arrival and departure experience, reservations, guest profiles, coat check, telephone communications, and other guest-facing areas while maintaining the standards expected of an upscale dining and nightlife environment. This position requires exceptional communication skills, strong attention to detail, professional presentation, discretion, organization, and the ability to remain composed and hospitable in a fast-paced, high-volume environment. Essential Responsibilities You are responsible for the following duties, including but not limited to: Guest Reception & Hospitality • Warmly acknowledge, welcome, and engage every guest entering the restaurant., • Provide a gracious and professional farewell to guests departing the venue., • Maintain awareness of the entrance, lobby, waiting areas, and overall guest flow at all times., • Follow the 15-10-5 hospitality rule consistently:, • At approximately 15 feet, acknowledge the guest and establish awareness., • At approximately 10 feet, make eye contact, smile, and prepare to engage., • At approximately 5 feet, provide a verbal greeting, welcome, or appropriate hospitality interaction., • Anticipate guest needs and proactively offer assistance rather than waiting to be approached., • Maintain a calm, confident, and welcoming demeanor during high-volume periods, delays, special events, and challenging guest interactions., • Develop familiarity with regular guests, VIPs, special occasions, and returning clientele while maintaining appropriate discretion and confidentiality. Reservations & Guest Profiles • Accurately manage reservations, waitlists, seating information, and guest notes through the restaurant's reservation platform., • Create and maintain detailed guest profiles to support personalized service and future visits., • Record relevant guest preferences, seating requests, allergies, special occasions, VIP information, and service notes accurately and professionally., • Ensure guest information is kept current and useful for management and service teams., • Review upcoming reservations and guest notes before service to identify VIPs, special occasions, large parties, and other service considerations., • Communicate reservation changes, cancellations, late arrivals, special requests, and other important information to management., • Previous Resy experience is strongly preferred. Telephone & Guest Communications • Answer restaurant telephone calls promptly, professionally, and with appropriate hospitality., • Assist guests with reservations, directions, hours of operation, general restaurant information, and other appropriate inquiries., • Accurately document messages and ensure important communications are delivered promptly to the appropriate manager or department., • Maintain professional tone, language, and etiquette during all telephone and guest communications. Coat Check & Guest Areas • Operate and maintain the restaurant's coat check with accuracy, organization, security, and professionalism., • Properly tag, store, retrieve, and return guest belongings., • Maintain organization and cleanliness of the coat check area throughout service., • Monitor guest-facing restroom areas and communicate cleanliness, maintenance, supply, or service issues immediately to the appropriate team member or manager., • Maintain awareness of entrance and guest waiting areas and ensure they remain clean, organized, and presentation-ready. Delivery & Third-Party Order Support • Assist with restaurant delivery and third-party delivery systems as assigned., • Professionally greet and communicate with delivery drivers and couriers., • Confirm orders and deliveries with drivers before items leave the restaurant when required., • Help ensure orders are released to the correct driver and that appropriate confirmation procedures are followed., • Communicate delays, missing orders, incorrect pickups, or other delivery issues promptly to management or the appropriate team. Professional Presentation & Venue Standards • Maintain a polished, sophisticated, and fashion-forward professional appearance appropriate for an upscale restaurant and nightlife environment., • Adhere to all established uniform, grooming, hygiene, and presentation standards., • Maintain professional body language and posture while stationed at the entrance, host desk, coat check, or throughout guest-facing areas., • Avoid personal phone use, eating, leaning, congregating, or other behavior inconsistent with the professional presentation of the venue while in guest view., • Understand that the Host team contributes directly to the atmosphere and visual presentation of the restaurant while maintaining professionalism at all times. Communication & Teamwork • Maintain constant communication with management, servers, bussers, runners, bartenders, security, and other members of the service team regarding guest flow and reservations., • Communicate guest arrivals, VIPs, special occasions, seating requests, and service concerns promptly., • Assist management with controlling guest flow during peak arrival and departure periods., • Support fellow Hosts and other Front of House team members whenever necessary., • Remain flexible and assist with additional guest-service responsibilities as directed by management. Qualifications • Previous Host, Guest Relations, Reservations, or upscale hospitality experience preferred., • Experience in a high-volume, fine-dining, luxury hospitality, or nightlife environment is strongly preferred., • Resy experience is a plus., • Excellent verbal communication and interpersonal skills., • Strong organizational skills and attention to detail., • Comfortable working with reservation software, tablets, phones, and restaurant technology., • Ability to recognize guests and retain information regarding preferences and previous visits., • Ability to remain professional and composed while managing multiple priorities simultaneously., • Strong sense of hospitality, urgency, discretion, and situational awareness., • Must be comfortable interacting professionally with VIPs, regular clientele, and guests from diverse backgrounds., • Ability to work nights, weekends, holidays, and late-night service periods as required by the business. Physical & Professional Requirements • Ability to stand and remain active for extended periods during service., • Ability to move throughout the restaurant and guest areas as required., • Ability to safely handle guest coats and personal belongings., • Ability to communicate clearly in a busy restaurant and nightlife environment., • Maintain consistent professional grooming, hygiene, uniform, and presentation standards throughout the shift. Service Expectations A NORTE Host is expected to understand that hospitality begins before the guest reaches the door and continues until the guest has left the property. Every arrival should feel acknowledged. Every interaction should feel intentional. Every departure should leave the guest with a positive final impression. Hosts are expected to know who is coming, recognize who has arrived, understand relevant guest preferences, communicate that information to the team, and help create a personalized experience that encourages guests to return. The Host is not simply responsible for seating guests—the Host is responsible for managing the guest's first impression, supporting their experience throughout the visit, and delivering their final impression of NORTE.

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  • Host / Hostess
    Host / Hostess
    hace 1 mes
    Jornada parcial
    Manhattan, New York

    OCEAN PRIME is seeking a HOST to join our team! Who are We? We are Great People Delivering Genuine Hospitality. What is Your Role? To make “Raving Fans” of our Associates, Guests, Purveyors, Partners, and the Communities in which we do business. Summary: It is the responsibility of Guest Services to make raving fans of the five major groups of people we do business with by creating a positive first impression and making our guests feel welcome on the phone and in person. Guest Services controls the seating of the guests in the dining room to assure the quality of service, guest satisfaction, and maximize sales opportunities. At Cameron Mitchell Restaurants, we put our associates first and strive to continually offer great benefits and perks listed below: • Opportunities for career growth, 80% of all positions promoted from within, • Dining discounts at any of our 60+ restaurants, • Health benefits for eligible associates, • Inclusive, fun, and creative environment, • Flexible scheduling, paid time off, and closed 7 major holidays!, • Starting pay $18.00-$22.00/hour based on experience WHAT WE ARE LOOKING FOR: • A genuine approach to hospitality, • Individuals who exemplify leadership, kindness, and positivity, • “Yes is the Answer!” Mentality, • Those who value teamwork, family, and community ESSENTIAL FUNCTIONS OF THE POSITION INCLUDE, BUT ARE NOT LIMITED TO: • Reports to work on time as indicated on the work schedule. Uniform meets restaurant requirements and is maintained and cleaned. Practices positive personal hygiene and cleanliness habits during all work shifts., • Exemplifies hospitality standards. Answers guests' questions about the restaurant. Handles requests and complaints with guest satisfaction as the priority., • Cooperates with management and co-workers to assists others with duties, if needed. Communicates suggestions for improvement in a positive fashion., • Follows all national, state, and local safety, health, and sanitation guidelines as specified by the restaurant. Reports potentially unsafe conditions and uses materials and equipment properly., • Knows emergency procedures in the restaurants, • Performs all duties and maintains knowledge of all standards and procedures as stated in the associate handbook. Cameron Mitchell Restaurants is an Equal Opportunity Employer celebrating diversity & committed to creating an inclusive environment for all Associates.

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  • Sales Associate
    Sales Associate
    hace 1 mes
    Jornada parcial
    Manhattan, New York

    Join the team. Drive Sales. Be the Most You! At Claire’s, we’re all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you! Responsibilities Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue. Piercing Excellence: Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers - conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process. Keep It Fresh: Maintain an Insta-worthy store with perfect displays, organized inventory, and easy-to-shop layouts that make browsing fun and effortless. Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love. Brand Representation: Showcase Claire's products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales. Store Operations: Play a vital role in the behind-the-scenes magic that keeps our store running smoothly. Support the processing of deliveries, execute visual merchandising displays, and assist in exciting promotional activities that showcase the best of Claire's. Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire’s haul into the next viral moment. About You Sales-Obsessed Energy: You love the thrill of making a sale, hitting goals, and turning browsers into buyers. Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience. Customer-First Mentality: You get people, and you love making them feel confident and empowered. Ready to Hustle: You’re organized, self-motivated, and always looking for ways to level up. Job Requirements You can conduct piercings, while demonstrating patience and empathy, particularly with young or anxious customers. You know how to operate a Point of Sale (POS) system efficiently. You can stand during scheduled shifts and lift/maneuver 11-35kg (25-75lbs). You can bend, stoop, twist, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers. You possess strong verbal and written communication skills. You have a strong grasp of mathematics and reading comprehension. You have a passion for fashion and an interest in the latest trends. You can create a curated fashion look with product during your shift.

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  • Retail Manager and Assistant
    Retail Manager and Assistant
    hace 2 meses
    $10–$20 por hora
    Jornada completa
    Botany Village, Clifton

    This is more than a traditional retail position. You will work closely with management to help oversee the day-to-day operations, sales, customer experience, inventory, merchandising, and overall appearance of the boutique. The ideal candidate is someone who can confidently interact with customers, keep the store running smoothly, and step into a leadership role when needed. 🖤 Responsibilities • Assist with opening and closing the boutique, • Support management with daily store operations, • Greet customers and provide an elevated, personalized shopping experience, • Assist customers with styling, sizing, and outfit recommendations, • Operate the POS system and process purchases, returns, and exchanges, • Help meet daily and monthly sales goals, • Organize, restock, tag, and receive inventory, • Maintain an organized and visually appealing sales floor, • Keep fitting rooms, displays, and the boutique clean and presentable, • Assist with merchandising and creating eye-catching displays, • Help monitor inventory and identify products that need to be restocked, • Assist with training and supervising team members when needed, • Help enforce store policies and maintain a professional environment, • Assist with social media content, product launches, promotions, and events, • Help prepare the boutique for special events, drops, and sales, • Handle basic customer concerns professionally and escalate issues when necessary, • Communicate daily updates, sales activity, inventory needs, and other important information to management, • Take initiative to identify ways to improve the store and customer experience 🎀 The Ideal Candidate We’re looking for someone who is: • Fashion-forward and trend-aware, • Confident and outgoing, • Extremely reliable and punctual, • Organized and detail-oriented, • A strong communicator, • Naturally personable and comfortable talking to customers, • Sales-driven and motivated by goals, • Able to multitask in a fast-paced environment, • Comfortable taking direction while also being able to work independently, • Professional, polished, and brand-conscious, • Comfortable using POS systems and basic technology, • Social-media savvy and comfortable occasionally appearing in content, • Available to work weekends and during special events when needed

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  • Supervisor / Manager
    Supervisor / Manager
    hace 1 mes
    $18–$19.5 por hora
    Jornada completa
    Manhattan, New York

    At Claire’s, we’re all about self-expression, creativity, and bringing the latest trends to life for our customers. If you thrive in a fast-paced retail environment, love engaging with customers, and have a passion for driving sales, this is the perfect opportunity for you! Responsibilities Own the Sales Game: Crush sales goals by delivering next-level customer experiences, upselling must-have accessories, and hyping up promos to drive revenue. Piercing Excellence : Join the ranks of our piercing experts through comprehensive training. Become a trusted guide for customers - conducting piercings, educating on aftercare, maintaining a sterile environment, addressing questions and concerns throughout the process. Keep It Fresh: Maintain an Insta-worthy store with perfect displays, organized inventory, and easy-to-shop layouts that make browsing fun and effortless. Team Collaboration: Support your Store Manager by motivating the team, sharing sales tips, and creating a positive, high-energy vibe that customers (and coworkers) love. Brand Representation: Showcase Claire's products and services. Stay plugged into the latest fashion and social media trends to help customers find their perfect style. Use your knowledge to suggest products and boost sales. Store Operations : Keep the heartbeat of our store strong by overseeing operations with efficiency and flair. From managing inventory and handling cash transactions to visual merchandising and coordinating promotional activities. You ensure that every aspect of store operations reflects the fun and joy that defines Claire's. Create Shareable Moments: Encourage customers to show off their new accessories and piercings on social media, turning their Claire’s haul into the next viral moment. About You Sales-Obsessed Energy: You love the thrill of making a sale, hitting goals, and turning browsers into buyers. Social & Digital Savvy: You know what’s trending, what’s viral, and how to translate that into an amazing customer experience. Customer-First Mentality: You get people, and you love making them feel confident and empowered. Retail & Leadership Skills: At least one year of retail experience, ideally with some leadership or sales-driving responsibility. Ready to Hustle: You’re organized, self-motivated, and always looking for ways to level up. Job Requirements You can conduct piercings and demonstrate patience and empathy, particularly with young or anxious customers. You are proficient in operating a POS system to facilitate transactions and manage sales efficiently, contributing to smooth store operations. You have completed some high school and have at least one year of retail management experience. You can stand during scheduled shifts and maneuver 11-35kg (25-75lbs). You can bend, stoop, extended reaching, and climb ladders or step stools while placing merchandise throughout the store and assisting customers. You are passionate about providing our customers with opportunities to express themselves freely every day. You are energized by interacting with customers and stive to provide excellent service throughout their visit. You are inspired by our values of teamwork, compassion, integrity, customer delight, diversity, and self-expression. You have strong verbal and written communication skills to effectively interact with customers, employees, and management. You possess a strong grasp of mathematics, essential for tasks such as inventory management, sales analysis, and cash handling. You are a driven team player with a positive attitude and willingness to learn. You’re self-motivated and organized, as some of our stores may require you to work alone at times. You show a passion for fashion and stay up to date with the latest trends, which can contribute to enhancing the customer experience and driving sales. You can create a curated fashion look with product during your shift. Perks and Benefits Epic Employee Discount: Score the latest accessories at an amazing discount! Career Glow-Up: Real opportunities for promotions and career growth. Fun, Fast-Paced Vibes: Work in an upbeat, inclusive, and supportive environment where your personality shines. Candidate Journey Upon submitting your application, you can expect an update within 5 days. If the hiring manager wants to proceed with your application, the process will involve a face-to-face interview in one of our stores. This will provide you with the opportunity to showcase your passion for customer service, teamwork, and self-expression, while also giving us a chance to get to know you better. Compensation Range: $18.00 - $19.50 Claire’s is committed to adhering to all applicable company policies and federal, state, and local laws and regulations. All positions will be compensated at or above the legally mandated minimum wage for the location in which work is performed. The final compensation will be determined by various factors such as relevant work experience, education, certifications, skills, and geographic location. Benefits for full-time employees included medical, dental, and vision insurance, voluntary welfare plans, bonus plan eligibility, 401(k) match, vacation time, sick time* and paid leave. Benefits for part-time employees included voluntary welfare plans, 401(k) match, vacation time, sick time* and paid leave in required states.

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