Pizzeria Counter Associate
hace 9 días
Schenectady
Job DescriptionBenefits: • Flexible schedule, • Free uniforms, • Opportunity for advancement Job Title: Pizzeria Counter Associate Position Overview The Pizzeria Counter Associate serves as the first point of contact for customers. This role includes greeting guests, taking orders accurately, handling payments/point-of-sale systems, coordinating with the kitchen, and maintaining a clean, welcoming environment. The ideal candidate is friendly, organized, and able to work efficiently in a fast-paced setting. Key Responsibilities Customer Service & Order Handling • Greet customers warmly as they enter the pizzeria or approach the counter., • Take orders accurately for dine-in, takeout, and phone-in customers., • Provide menu knowledge, including specials, ingredients, and customization options., • Suggest add-ons or promotions when appropriate., • Ensure orders are communicated clearly to kitchen staff.Cashier & Point-of-Sale (POS) Duties, • Operate the POS system efficiently., • Process cash, card, and mobile payments with accuracy., • Issue receipts, make change, and handle refunds when needed., • Balance cash drawer at the beginning and end of shifts (if assigned).Coordination & Communication, • Work closely with pizza makers and kitchen staff to ensure timely and accurate order fulfillment., • Monitor order status and provide updates to customers., • Communicate any special requests or dietary needs to the kitchen team. Side Tasks & Additional Duties Food Prep Support (Front-of-House) • Prepare/stock simple items such as beverages, dipping sauces, dessert items, etc., • Restock toppings, utensils, napkins, condiments, and to-go containers. Cleaning & Maintenance • Keep the counter area clean, organized, and sanitized throughout the shift., • Wipe tables and maintain a tidy dining area as needed., • Sweep or mop small front-of-house areas., • Take out trash and recycling at designated times. Inventory & Stock Rotation • Restock bottled drinks, chips, and grab-and-go foods., • Check inventory levels of paper products and packaging supplies., • Rotate stock to ensure freshness and proper organization. Phone & Delivery Coordination • Answer the phone politely, take orders, and provide estimated pickup times., • Coordinate with delivery drivers when applicable., • Help package orders for delivery and pickup. Team Support • Assist coworkers during rushes or slow periods as needed., • Participate in opening and closing duties (e.g., setting up the counter, shutting down equipment, completing checklists). Qualifications • Friendly, positive attitude and strong communication skills., • Ability to multitask in a fast-paced environment., • Basic math skills for handling payments., • Customer service experience preferred; restaurant experience is a plus., • Ability to stand for extended periods and lift up to 30 lbs.