Restaurant Regional Managermandarin required
hace 22 días
Flushing
Job DescriptionJob Responsibilities • Take full responsibility for the day-to-day operations of all stores within your assigned region, ensuring service quality, revenue growth, cost control, and profit targets are met., • Lead and coach store managers to implement corporate SOPs, promoting operational consistency and service excellence across all locations., • Support the opening of new storesincluding site evaluation, staffing plans, and pre-opening trainingto accelerate regional growth and brand replication., • Coordinate with HQ departments including Brand/Marketing, Finance, and HR to align resources, execute initiatives, and resolve cross-functional issues efficiently., • Manage emergency scenarios such as employee disputes, health & safety incidents, or PR crises, and take ownership of handling escalated customer complaints with structured resolutions.Qualifications, • A genuine passion for the food & beverage industry and a long-term commitment to growing within the restaurant business., • Minimum 2 years of experience managing multiple locations in a Chinese cuisine chain or American fast-casual brand; strong understanding of multi-unit operations and SOP systems., • Proven leadership in team development, staff motivation, P&L management, and operational problem-solving., • Proficient in using operational analysis tools such as Google Sheets, POS systems, and labor scheduling platforms; strong data sensitivity and logical thinking., • Bilingual fluency in English and Mandarin is required., • Familiarity with local market dynamics in New York City neighborhoods such as Flushing, Brooklyn, and Manhattan is highly preferred., • Must have legal work authorization and be able to report taxes.* l l SOP l l l * • 2SOP, • Google SheetPOS