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Position Overview I am currently partnering with a client to identify an experienced HR Manager who will play both a strategic and operational leadership role supporting the full employee lifecycle across one or more operational locations. This position will serve as a key partner to business leadership, helping align people strategies with operational goals while ensuring compliance with employment regulations and labor agreements. The HR Manager will also lead HR team members and support initiatives that strengthen employee engagement, workplace culture, performance management, and compliance. The ideal candidate brings experience supporting unionized workforces and operating in fast-paced environments such as food service, manufacturing, logistics, aviation, or other operational industries. Key Responsibilities Strategic HR Partnership • Partner with operational leadership to align HR strategies with business objectives., • Support workforce planning, succession planning, and talent development initiatives., • Contribute to HR strategy, employee retention efforts, and labor cost management., • Manage complex employee relations matters including investigations, disciplinary actions, grievances, and conflict resolution., • Ensure compliance with federal, state, and local employment laws including wage and hour, EEO, ADA, and FMLA., • Support labor relations efforts and interpretation of collective bargaining agreements., • Serve as an escalation point for sensitive workplace matters., • Ensure consistent application of company policies and corrective action processes., • Lead and develop HR Generalists and HR Coordinators across assigned locations., • Ensure team members are meeting performance expectations, training requirements, and compliance standards., • Support initiatives that promote employee engagement, inclusion, recognition, and overall workplace culture., • Lead employee engagement survey efforts and partner with leadership to develop action plans., • Partner with talent acquisition teams to support hiring needs and workforce planning., • Oversee onboarding processes and early employee engagement initiatives to improve retention., • Ensure HR systems and employee data are maintained accurately., • Oversee timekeeping reviews, leave management, and HR compliance processes., • Partner with payroll and benefits teams to address employee inquiries and maintain system compliance., • Track key HR metrics such as turnover, absenteeism, disciplinary actions, and training completion. Qualifications • Bachelor’s degree in Human Resources, Business Administration, or a related field (Master’s preferred)., • 6+ years of progressive HR experience, including leadership responsibilities., • Experience supporting union environments and collective bargaining agreements strongly preferred., • Strong knowledge of U.S. employment laws and compliance requirements., • Experience supporting operational environments such as food service, manufacturing, aviation, or logistics is highly valued., • Proven experience leading HR teams and supporting multiple operational locations., • HR certification such as PHR, SPHR, SHRM-CP, or SHRM-SCP preferred., • Bilingual language skills are a plus.

Does this position interest you? You should apply – even if you don’t match every single requirement! We're known as an auto glass company. That's the focus of what we do. But beyond the glass, we're so much more. We'll help you build a fulfilling career and encourage you to have a life. Let us be the best place you'll ever work. A Brief Overview As a certified Safelite Repair Specialist I, you will utilize our industry-leading technology to complete vehicle glass repairs. You will champion the Safelite Spirit with your can-do attitude, caring heart, and service mindset while striving to bring unexpected happiness to your customers by completing jobs with only the highest quality standard in mind. What you will do • Learn to repair vehicle glass (in the classroom and hands on) with a focus on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders., • Repair chips, cracks and other auto glass related issues on customer vehicles., • Manage work orders, customer documentation and customer communication through the Safelite handheld Mobile Resource Management (MRM) technology. Promote and sell Safelite promotional items to customers., • Clean customer vehicle during wait/idle time during the repair process as well as perform additional housekeeping tasks in company vehicle and shop., • Safely operate company and customer vehicles, company-issued tools and chemicals utilized throughout the workday., • Performs other duties as assigned, • Complies with all policies and standards What You’ll Get • Competitive weekly base pay starting at $19.75/hour., • Paid training and all the tools and resources you'll need to be successful. Education Qualifications • High School Diploma GED/Equivalent Preferred, • Valid state-issued driver’s license and any other licenses (as required by federal, state and local laws) to operate a company vehicle. Required, • On-the-job training/completion of Safelite SafeTech™ certification. Required Experience Qualifications • Must be 18 years of age or older. Skills and Abilities • Lifting and carrying up to 25 lbs. for short periods, assist an associate with lifting windshields weighing 26 lbs. to 50 lbs., • Ability to stand for extended periods, work in tight spaces, bend and twist body, • Ability to use a variety of hand tools and power tools safely and effectively, • Ability to operate a motor vehicle in accordance with all federal, state and local laws and agreement to be monitored via camera / video surveillance, • Maintains professionalism and passion for providing outstanding customer service and exceeding customer expectations, • Ability to safely work outside (in a variety of weather conditions and extreme temperatures) for extended periods, • Ability to work with chemicals (including but not limited to flammable chemicals), as applicable per the “Safelite Way of Fitting”, • Ability to work scheduled days, with flexibility on start and end times to accommodate customer’s needs, • Problem-solving and ability to trouble-shoot issues, independently and collaboratively, • Ability to read, write and interpret the English language and technical directions, • Ability to communicate orally (via phone) and written (via computer or other electronic means), • Ability to maintain a professional appearance, adhering to Company uniform and PPE policies, • Willingness and ability to maintain stable performance under professional or personal pressure and/or opposition (e.g., time pressure and productivity measures) This position involves driving duties that will be monitored through the use of cameras, GPS, and other tracking technologies to ensure safety and compliance. This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. #LI-LP1 This job description in no way states or implies that these are the only duties to be performed by an employee occupying this position. Employees may be required to perform other related duties as assigned to ensure workload coverage. This job description does NOT constitute an employment agreement between the employer and employee and is subject to change by the employer as the organizational needs and requirements of the job change. This position description is not all inclusive for every aspect of this role. Reasonable accommodations will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not, and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability. Other qualifications may be required to ensure employment eligibility in accordance with local laws, regulations and with Safelite Group, Inc. policies and practices. -- Internal Associates: Already a member of the Safelite team? Apply through your Workday account by searching "Find Open Jobs". Diversity: Safelite welcomes everyone. We value our diverse workforce and suppliers, and we’re proud to be an equal opportunity employer. Learn more at Careers Benefit amounts are estimates only. Actual values will depend on benefit elections during enrollment. This position description is not all inclusive for every aspect of this role. Reasonable accommodation will be made for individuals covered by ADA, ADEA, FMLA and other laws and regulations in accordance with their requirements. Physical and mental demands are not and should not be construed to be job qualification standards, but are illustrated to help the employer, employee and/or applicant identify tasks where reasonable accommodations may need to be made when an otherwise qualified person is unable to perform the job’s essential duties because of an ADA disability.

The HR Business Partner supports a multi-site property management organization, including union and non-union employee populations, by providing compliant, consistent, and effective human resources guidance. This role requires the exercise of independent judgment and discretion in the performance of HR responsibilities and is strategic in scope with a strong emphasis on compliance, leave administration, and risk mitigation. The HR Business Partner partners with leadership to ensure adherence to employment laws, collective bargaining agreements, and company policies while supporting core HR generalist function Essential Duties and Responsibilities The following duties are representative of the essential functions of the position. Other duties may be assigned based on business needs. Employee Relations, Leave Administration & Labor Compliance • Provide guidance to managers and leadership regarding employee relations matters, performance management, corrective action, and attendance issues, • Conduct workplace investigations and support disciplinary processes in accordance with company policy and applicable law, • Administer and manage employee leaves of absence, including FMLA, New York Paid Family Leave, ADA accommodations, workers’ compensation, and other statutory or company‑provided leaves, ensuring accurate documentation and compliance, • Coordinate leave administration with payroll, benefits providers, managers, and third‑party administrators as applicable, • Support union-related matters, including grievance processes and contract interpretation, in collaboration with leadership and legal counsel, • Manage full-cycle recruiting for property-level and corporate positions, • Partner with hiring managers to identify staffing needs and ensure compliant hiring practices, • Administer employee benefit programs, including enrollments, qualifying life events, employee inquiries, and vendor coordination, • Support benefit continuation and reinstatement related to leaves of absence, • Support compliance with federal, state, and local employment laws, including wage and hour, leave administration, and employee classification requirements, • Assist with audits, reporting, and documentation requests related to benefits, leaves, and employee status, • Identify HR and compliance risks, including leave‑related exposure, and escalate concerns as appropriate, • Support performance management processes and manager training initiatives, • Bachelor’s degree in Human Resources, Business Administration, or a related field, or an equivalent combination of education and experience, • Bilingual (Spanish), required, • Minimum of 3 years of progressive HR Business Partner or HR Generalist experience, including hands‑on leave administration, • Experience supporting unionized workforces, preferred, • Experience in property management, real estate, or multi-site operations preferred, • Working knowledge of employment laws, leave regulations, and HR compliance requirements, • Strong judgment, discretion, and ability to handle sensitive and confidential information The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. • Ability to work in an office environment, including prolonged periods of sitting and working at a computer, • Ability to move throughout office and property locations as required to perform job duties, • Ability to communicate effectively with employees, managers, and external partners, • Occasional ability to lift or move materials up to approximately 15 pounds, such as files or office supplies Union Environment Disclaimer This position supports a workforce that includes both union and non-union employees. All union-related activities are performed in accordance with applicable collective bargaining agreements and company policies and in partnership with leadership and legal counsel. Nothing in this job description is intended to modify, interpret, or supersede any existing collective bargaining agreement. Compensation & Pay Transparency In compliance with the New York’s Pay Transparency Law, the salary range for this position is $85,000–$100,000 annually. This range represents the minimum and maximum base salary for this role at the time of posting. Compensation is determined based on job-related factors including experience, education, skills, internal equity, and business needs. This range does not include bonuses, incentive compensation, or benefits. Equal Employment Opportunity We are an Equal Opportunity Employer and are committed to providing a workplace free from discrimination and harassment. Employment decisions are made without regard to race, color, creed, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, marital status, citizenship status, military or veteran status, arrest or conviction record, caregiver status, or any other characteristic protected by applicable federal, state, or local law. Disclaimer This job description is not intended to be a comprehensive list of all duties, responsibilities, or qualifications and does not constitute a contract of employment. Employment is at will, and duties may change at any time based on business needs.

This Jobot Job is hosted by: Colleen Gormley Are you a fit? Easy Apply now by clicking the "Apply" button and sending us your resume. Salary: $150,000 - $225,000 per year A bit about us: Our client is a full-service law firm that has been serving clients since 1850, offering competitive salary, excellent benefits package, and a collaborative, friendly environment. Why join us? Competitive salary Excellent benefits package Collaborative, friendly environment Flexible work schedule Generous PTO Job Details Job details: Conduct internal corporate and government investigations. Defend and litigate lawsuits involving employment-related claims and agency charges. Defend against wage and hour matters, including collective and class actions. Advise, counsel, and train employers on employment and labor law issues. Represent employers in court, before administrative agencies, mediations, and arbitrations. Assist in collective bargaining negotiations with labor unions. Defend unfair labor practice filings at the NLRB and improper practice charges at PERB. Advise clients on FMLA, ADA, ADEA, NYS Civil Service Law, and religious accommodation requests. Requirements: Juris Doctor (J.D.) degree from an accredited law school. Admission to the New York Bar (or eligibility for prompt admission). Minimum of 3–5 years of labor and employment law experience. Demonstrated experience handling investigations and litigation. Strong legal research, writing, and oral advocacy skills. Ability to manage multiple matters simultaneously and exercise sound judgment. Commitment to client service and the highest ethical standards. Interested in hearing more? Easy Apply now by clicking the "Apply" button. Jobot is an Equal Opportunity Employer. We provide an inclusive work environment that celebrates diversity and all qualified candidates receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, military status, genetic information or any other basis protected by applicable federal, state, or local laws. Jobot also prohibits harassment of applicants or employees based on any of these protected categories. It is Jobot’s policy to comply with all applicable federal, state and local laws respecting consideration of unemployment status in making hiring decisions. Sometimes Jobot is required to perform background checks with your authorization. Jobot will consider qualified candidates with criminal histories in a manner consistent with any applicable federal, state, or local law regarding criminal backgrounds, including but not limited to the Los Angeles Fair Chance Initiative for Hiring and the San Francisco Fair Chance Ordinance. Information collected and processed as part of your Jobot candidate profile, and any job applications, resumes, or other information you choose to submit is subject to Jobot's Privacy Policy, as well as the Jobot California Worker Privacy Notice and Jobot Notice Regarding Automated Employment Decision Tools which are available at jobot.com/legal. By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from Jobot, and/or its agents and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy here: jobot.com/privacy-policy

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description National General (an Allstate company) About the Role At National General, we put people at the center of everything we do-and that starts with our customer service team. As a Customer Service Associate III, you'll play a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates. This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You'll engage with customers through inbound and outbound calls, written correspondence, and other communication channels-all while developing valuable insurance and customer service expertise. What You'll Do * Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy * Process policy changes and service requests while ensuring proper documentation in internal systems * Explain policy details and customer documentation clearly, including followups and next steps * Resolve routine, complex, and unique questions while striving for firstcall resolution * Stay current on marketing campaigns and respond confidently to related inquiries * Identify potential crosssell opportunities when appropriate * Actively listen, ask thoughtful questions, and demonstrate compassion-especially in sensitive or challenging customer situations * Collaborate with internal teams to ensure a seamless customer experience What We're Looking For MustHave Skills & Qualities * Strong verbal and written communication skills * Ability to work independently while managing multiple priorities * Highly organized and detailoriented (there's a lot to learn!) * Patience, empathy, and professionalism when working with diverse customer needs * Comfort handling complex or occasionally difficult conversations Nice to Have * Experience with Microsoft Office Suite, especially Excel * Prior exposure to insurance concepts, policies, or customer service environments Experience * 0-2 years of experience preferred * Entrylevel candidates with strong communication skills and a desire to learn are encouraged to apply Work Schedule & Location * Shift: 9:00 AM - 5:30 PM EST (30minute lunch break) * Hybrid Schedule: Onsite 2-3 days per week at our Uniondale, NY office; work from home the remaining days Why You'll Love Working Here * Hybrid flexibility that supports worklife balance * A tenured, closeknit team that's welcoming, collaborative, and genuinely enjoys working together * A beautiful, modern office space with free snacks and refreshments * A teamoriented culture where your contributions are valued and supported #LI-BS1 Skills Consumer Protection, Customer Data Management, Customer Service, Effective Written Communication, Emotional Intelligence, Interpersonal Communication, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Time Management, Verbal Communications Compensation Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "___" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "___" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster click "___". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click "___". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description About the Role As a Processing Support Associate II, you'll play an important behind-the-scenes role ensuring smooth operations for our customers and business partners. You'll investigate and process requests, support system testing, and help identify opportunities for improvement-all while growing your skills in a collaborative, supportive environment. This role is ideal for someone early in their career who enjoys problem-solving, learning new systems, and making a meaningful contribution as part of a team. You'll work under general supervision with clear procedures in place, while also building confidence in making independent decisions on day-to-day tasks. What You'll Do • Respond to written and verbal inquiries from internal teams and external partners with professionalism and care, • Investigate and resolve requests or issues of basic complexity in a timely manner, • Support system and application testing based on business needs, • Identify, document, and report system or policy-related issues, • Track and report daily work status to support team goals and operational efficiency, • Partner with management and subject matter experts on routine initiatives and process improvements What We're Looking For • 0-2 years of relevant experience (preferred, but we're open to motivated learners), • Strong communication skills and attention to detail, • Comfort working with systems, applications, and documented processes, • A collaborative mindset with the ability to use independent judgment when needed Schedule & Work Environment • Work Hours: 9:00 AM - 5:30 PM EST, • Hybrid Schedule: On-site 2-3 days per week at our Uniondale, NY office, with the flexibility to work from home the remaining days Why You'll Love Working Here • Hybrid flexibility that supports work-life balance, • A tenured, close-knit team that is welcoming, collaborative, and genuinely supportive, • A modern, beautiful office space with free snacks and refreshments, • A team-oriented culture where your contributions are noticed, valued, and encouraged, • A great opportunity to build foundational experience and grow your career #LI-BS1 Skills Application Testing, Communication, Customer Service, Data Accuracy, Identifying Problems, Problem Resolution, Service Processing, Task Organization, Technical Support Compensation Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "here" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "here" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster click "here". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click "here". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Who we're looking for** - 3+ years in HR operations or people operations - Expertise in one or more of the following: an HRIS (Workday, Rippling, BambooHR, Gusto, Justworks), leave administration (FMLA, ADA), benefits administration, FLSA classification - Comfortable reading and producing HR artifac

National General is a part of The Allstate Corporation, which means we have the same innovative drive that keeps us a step ahead of our customers' evolving needs. We offer home, auto and accident and health insurance, as well as other specialty niche insurance products, through a large network of independent insurance agents, as well as directly to consumers. Job Description National General (an Allstate company) About the Role At National General, we put people at the center of everything we do-and that starts with our customer service team. As a Customer Service Associate III, you'll play a vital role in delivering exceptional service to our customers by handling moderate to complex inquiries related to policies, billing, and account updates. This is a great opportunity for someone who enjoys problem solving, helping others, and working as part of a supportive, collaborative team. You'll engage with customers through inbound and outbound calls, written correspondence, and other communication channels-all while developing valuable insurance and customer service expertise. What You'll Do • Handle moderate to complex customer inquiries with professionalism, accuracy, and empathy, • Process policy changes and service requests while ensuring proper documentation in internal systems, • Explain policy details and customer documentation clearly, including followups and next steps, • Resolve routine, complex, and unique questions while striving for firstcall resolution, • Stay current on marketing campaigns and respond confidently to related inquiries, • Identify potential crosssell opportunities when appropriate, • Actively listen, ask thoughtful questions, and demonstrate compassion-especially in sensitive or challenging customer situations, • Collaborate with internal teams to ensure a seamless customer experience What We're Looking For MustHave Skills & Qualities • Strong verbal and written communication skills, • Ability to work independently while managing multiple priorities, • Highly organized and detailoriented (there's a lot to learn!), • Patience, empathy, and professionalism when working with diverse customer needs, • Comfort handling complex or occasionally difficult conversations Nice to Have • Experience with Microsoft Office Suite, especially Excel, • Prior exposure to insurance concepts, policies, or customer service environments Experience • 0-2 years of experience preferred, • Entrylevel candidates with strong communication skills and a desire to learn are encouraged to apply Work Schedule & Location • Shift: 11:30 AM - 8:00 PM EST (30minute lunch break), • Hybrid Schedule: Onsite 2-3 days per week at our Uniondale, NY office; work from home the remaining days Why You'll Love Working Here • Hybrid flexibility that supports worklife balance, • A tenured, closeknit team that's welcoming, collaborative, and genuinely enjoys working together, • A beautiful, modern office space with free snacks and refreshments, • A teamoriented culture where your contributions are valued and supported #LI-BS1 Skills Consumer Protection, Customer Data Management, Effective Written Communication, Emotional Intelligence, Highly Resourceful, Interpersonal Communication, Patience with Customers, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Time Management, Verbal Communications Compensation Joining our team isn't just a job - it's an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger - a winning team making a meaningful impact. Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component. For jobs in San Francisco, please click "___" for information regarding the San Francisco Fair Chance Ordinance. For jobs in Los Angeles, please click "___" for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance. To view the "EEO Know Your Rights" poster click "___". This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs. To view the FMLA poster, click "___". This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint. It is the Company's policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee's ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment. National General Holdings Corp., a member of the Allstate family of companies, is headquartered in New York City. National General traces its roots to 1939, has a financial strength rating of A- (excellent) from A.M. Best, and provides personal and commercial automobile, homeowners, umbrella, recreational vehicle, motorcycle, supplemental health, and other niche insurance products. We are a specialty personal lines insurance holding company. Through our subsidiaries, we provide a variety of insurance products, including personal and commercial automobile, homeowners, umbrella, recreational vehicle, supplemental health, lender-placed and other niche insurance products. Companies & Partners Direct General Auto & Life, Personal Express Insurance, Century-National Insurance, ABC Insurance Agencies, NatGen Preferred, NatGen Premier, Seattle Specialty, National General Lender Services, ARS, RAC Insurance Partners, Mountain Valley Indemnity, New Jersey Skylands, Adirondack Insurance Exchange, VelaPoint, Quotit, HealthCompare, AHCP, NHIC, Healthcare Solutions Team, North Star Marketing, Euro Accident. Benefits National General Holdings Corp. is an Equal Opportunity (EO) employer - Veterans/Disabled and other protected categories. All qualified applicants will receive consideration for employment regardless of any characteristic protected by law. Candidates must possess authorization to work in the United States, as it is not our practice to sponsor individuals for work visas. In the event you need assistance or accommodation in completing your online application, please contact NGIC main office by phone at (336) 435-2000.

Summary: Who we are – Community Medicine: Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve. What you'll do: As the Licensed Veterinary Technician Staff and Floor Manager at the Community Veterinary Clinic (CVC), you'll be a vital member of our veterinary medical team. You'll support two medical functions–high quality/high volume spay neuter surgery (HQHVSN) and primary pet care (PPC), which provides preventive and basic veterinary care–for pet cats and dogs living with their families in ASPCA service areas and animals in the care of the rescue community. Throughout the day, you'll be responsible for directing workflow on the floor, assisting the veterinarian in administering medical treatments and communicating with clients. You'll work closely with the CVC management team to coordinate the flow of work throughout the day to deliver high quality care and optimize our impact for animals in the communities we serve. What you'll get: * Work/life balance: * paid vacation time to relax * paid sick time to heal * three paid continuing education days and a CE stipend to keep your skills sharp * ten paid holidays to observe * plus - paid personal time to celebrate what and when you like * Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually) * Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a leader * Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on Compensation: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. * The target hiring range for this role is $44.24 - $46.64 / hour. This position is eligible for a signing bonus of $3,500 and a retention bonus of $3,500 after one year of service. Work Schedule and Location: * This is typically a Monday – Friday, 8-hour schedule; flexibility to work occasionally beyond the scheduled workday required. Schedules are subject to change at the sole discretion of the ASPCA. * This is an on-site position at the Community Veterinary Clinic Responsibilities: Responsibilities will include but are not limited to: Medical/Floor Management Veterinary Technology: * Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy and patient recovery * Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs * Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals in our care, our staff, and for our clients * Communicate effectively with clients using a kind, nonjudgmental approach - assist with intake, obtain history and discharge patients Floor Management: * Oversee workflow on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily * Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA's mission * Ensure staff consistently delivers high-quality patient care and adheres to CM's standard operating procedures and guidelines * Coach nursing staff to handle patients in a gentle, low-stress manner; instill the guiding principle that everyone can – and should – actively support the animals' behavioral and mental health in everything they do * Coach staff to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach * Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs. Monitor drug logs for accuracy and completeness; correct and report issues to clinic director * Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines Training: * Train and onboard new nursing team members, including hands-on skills training and weekly online training modules * Monitor and assess trainees' progress, provide regular developmental feedback and coaching * Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion and demonstration People Management & Operations * Serve on the CVC Leadership Team * Support a culture of kindness, respect, belonging and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation and feedback * Work with the CVC Leadership Team to achieve daily clinic goals * Lead a culture of safety and security in the clinic – report safety incidents promptly and address root causes to prevent future injuries or accidents * Assist with hiring new staff * Schedule nursing staff for optimal coverage * Manage team time and attendance - review time sheets for accuracy review and approve time off requests according to clinic guidelines * Facilitate daily huddles to ensure staff have information they need each day * Meet regularly with the CVC management team; provide open communication, feedback and solutions when things aren't working as they should * Attend required workshops or meetings Exemplifies the ASPCA's Core Values: * Has Commitment and dedication to improving the lives of animals * Demonstrates Ownership and feels responsible for outcomes * Believes in Team – that we are stronger together * Seeks to Elevate others and reimagine what is possible * Focuses on Impact , specifically making change for animals Education and Work Experience: * Must have graduated from an accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the New York State Education Department * Minimum five years experience as a Registered Veterinary Technician in small animal medicine and surgery; experience in shelter medicine and/or high volume spay/neuter surgery strongly preferred * Minimum two years people management experience Qualifications: * Must have current New York State Veterinary Technician License * Ability to work well within a team and communicate effectively with all levels of staff * Desire to serve clients in a kind, helpful and nonjudgmental manner * Ability to thrive in a fast-paced, challenging environment * Strong interest in animal welfare and serving underserved communities * Must possess excellent animal handling skills * Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance * Must possess the ability to work standing for 8 or more hours * Fear Free Shelter certification is required within 60 days of hire Language: English (Required) Bilingual (Spanish) Preferred Stay Connected – Join Our Talent Community: If you are interested in joining our team but do not see a position listed that fits your experience or interests, please to stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English (Required), Spanish Education and Work Experience: Associates: Veterinary Technician, Bachelors: Veterinary Technician Veterinary Technician Experience Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at . Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: | Website: . Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here

Summary: The ASPCA Animal Hospital (AAH) is designed to provide life-saving care and relieve suffering for animal victims of cruelty and neglect who come to us through internal partners (our own ASPCA adoption center, kitten nursery, and community advocate team) and external partners (NYPD and other NYC organizations). Additionally, we provide subsidized care exclusively for animals whose owners are experiencing financial challenges and could not otherwise afford medical care for their pet. The ASPCA Animal Hospital (AAH) Licensed Veterinary Technicians are passionate, level-headed nurses committed to animals living good lives, and who excel in a fast-paced environment. Our nursing staff collaborates effectively with the entire veterinary medical team to provide high quality, practical veterinary care and deliver skilled, efficient, and compassionate treatment to outpatients and hospitalized patients within hospital medical parameters. In addition, AAH nurses provide support and coverage for the Animal Recovery Center (ARC) as needed. The ASPCA Animal Hospital (AAH), is passionate about minimizing fear, anxiety, and stress and pain in our patients. Team members in this position are responsible for providing service and communication to clients, members of the public, co-workers, and patients that is consistent with our practice's standards and Fear Free values. T he target hiring range for this role is $34.60 - $37.00. In addition to a competitive salary this role offers a signing bonus and a relocation bonus is available for people living in a qualifying distance from our facility. Also, we are a qualified employer for the Public Service Loan Forgiveness Program. The schedule for this role is Wednesday-Saturday 10am-8pm. Responsibilities: Responsibilities include but are not limited to: Nursing Care and Client Services (40%) • Possess in depth knowledge and understanding of veterinary medical concepts, • Provide compassionate and quality patient care at all times utilizing Fear Free Guidelines., • Proficient in various technical nursing skills, including, but not limited to, venipuncture, catheter placement, intubation, anesthesia monitoring, diagnostic imaging, critical care, pharmacology, and dentistry., • Possess critical thinking and multi-tasking skills, • Able to prioritize and re-prioritize based on hospital and patient needs, • Proficient in animal handling and restraint for various medical procedures, • Treat animals and clients with care and respect., • Competently explain to client, information doctor has documented about an animal's condition., • Document and communicate and patient concerns or observed changes to Veterinarian, • Feed and medicate patients following veterinarian and LVT instructions, • Lift patients up to 40 pounds Provide a safe and compassionate environment for animals in our care, our staff, and for our clients by using low-stress handling techniques Professionalism, Communication, and Performance (40%) • Represent ASPCA in professional and courteous manner at all times., • Provide management with regular feedback about training needs, new hires, coworkers, interns, hospital needs, etc., • Collaborate professionally with other ASPCA department managers and staff., • Support organization and departmental policies and protocols, • Maintain open mind regarding changes and be willing to learn, implement, and teach new protocols., • Possess thorough knowledge of AAH daily procedures and protocols, • Ensure and maintain high quality standard of care, work ethic, and performance, • Work independently without supervision and as part of a team, • Work efficiently and calmly under challenging conditions, • Attend staff meetings and training sessions, • Advise Supervisor of any conditions that are unsafe including unrecognized hazards or infractions of safety rules. Housekeeping and Maintenance (20%) • Clean and disinfect kennels, equipment, and facility while utilizing appropriate PPE., • Follow all departmental PPE and cleaning protocols, • Follow all protocols put forth by Occupational Safety and Health Administration., • Follow all written and verbally communicated departmental Standard Operating Procedures., • Take inventory and stock supplies as needed., • Assist in keeping supplies stocked by noting when supplies are running low in all departments., • Make certain entire hospital including treatment, surgery, exam rooms and kennels are kept extremely clean through the day. Additional Information • We encourage a candidate who demonstrates outstanding inter-personal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. This is a full-time position. Weekends may be required. Position may require occasional flexibility and occasional overtime. Fear Free Shelter certification is required within 60 days of hire Compensation and Benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $34.60 - $37.00 For more information on our Benefit offerings, click here. Join our Talent Community: If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA. Qualifications: Able to lift up to 40 pounds, Able to work standing for 10 or more hours, Basic to advanced computer skills, including Excel, Microsoft Office and ImproMed, Completion of the Fear Free 8 module course or willingness to complete within 60 days of hire/promotion, High degree of integrity and accountability, Knowledge of shelter medicine and operations, Knowledge of veterinary hospital protocols and procedures, Must possess excellent customer service skills., Outstanding inter-personal communication and the ability to work in a team environment or independently, Possess a sense of humor that can balance flexibility and enthusiasm and thrives on detail., Possess excellent Fear Free animal handling and restraint skills., Proficiency in Impromed, preferred Licensed Veterinary Technician - American Association of Veterinary State Boards Language: English (Required), Spanish Education and Work Experience: Associates: Veterinary Technician, Bachelors: Veterinary Technician Shelter Medicine Experience, Veterinary Technician Experience Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at . Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: | Website: . Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here

Summary: The ARC (Animal Recovery Center) facility is dedicated to the recovery and rehabilitation of victims of cruelty and neglect admitted through NYPD and the ASPCA's Humane Law Enforcement (HLE) and Community Engagement (CE) programs. Our dedicated team of more than 45 sheltering, medical, and animal behavior professionals work closely with the ASPCA Animal Hospital, Forensics, Legal Advocacy and Investigations, Behavioral Sciences, Shelter Medicine Services, Community Engagement, Placement, and the Adoption Center teams to ensure coordinated response and operations, and holistic, balanced, high quality care for the animals we serve. The Licensed Veterinary Technician is responsible for a broad range of medical and administrative tasks in the ARC that serves animals admitted through the NYPD Partnership program. The LVT delivers compassionate nursing care and has a broad knowledge of animal science, medicine, and husbandry, including a basic knowledge of pharmacology, shelter medicine, behavior, and proficient mathematical skills. One of the most critical functions of this role is serving as a member of a team of medical, behavior and sheltering operations personnel, all dedicated to working together to provide holistic care for victims of cruelty and neglect. Responsibilities: Responsibilities will include, but are not limited to: Nursing and Shelter Population Care (50%) * Possess in depth knowledge and understanding of veterinary medical concepts * Care for up to 40 cats/dogs per day. * Provide compassionate and quality patient care at all times utilizing Fear Free/Low Stress handling, * Proficiency in various technical nursing skills, including, but not limited to, venipuncture, catheter placement, intubation, anesthesia monitoring, diagnostic imaging, critical care, pharmacology, and dentistry. * Possess critical thinking and multi-tasking skills * Ability to prioritize and re-prioritize based on hospital, ARC and new case needs * Be familiar with infectious diseases, including their prevention and steps to reduce or eliminate transmission * Administer injections, animal vaccinations, medications, treatments, and supportive care measures as directed by departmental Standard Operating Procedures and attending Veterinarian. * Perform venipuncture, run diagnostic tests, and administer fluids as needed. * Maintain and compile weekly order of medical supplies inventory, including emergency drugs. * Ensure that supplies are in-date. * Ensure that all structures and equipment are functional. When equipment is not working properly report to the appropriate team or department for timely repair. * Maintain all necessary logs, inventory, DTM plates and patient records and checklists. * Create and manage accurate treatment sheets, surgery and procedure requests and medication orders * Stay current in knowledge of emergency drugs and protocols. * Accurately communicate information about an animal's condition to the direct care team. * Support the Medical Supervisor and other veterinarians in the planning and performance of humane euthanasia. Team, Administrative, Training (30%) * Maintain open mind regarding changes and be willing to learn, implement, and teach new protocols * Provide leadership, onboarding and training to the direct care team and train new hires * Remain composed while working in fast-paced environment with changing priorities * Work well both independently and cooperatively as part of team. * Provide medical information and representation to other ASPCA departments. * Communicate all relevant and necessary patient information to ARC management and veterinarians * Communicate thorough and detailed patient updates (including behavior and operational information) to the on-coming LVTs. * Keep the veterinarians apprised of all medical issues. * Keep the behavior, management and medical teams apprised of all behavior and safety issues. * Adhere to all protocols put forth by Occupational Safety and Health Administration. * Follow, support and model all departmental Standard Operating Procedures. * Follow all behavior sedation procedures and communicate any needed deviation from the plans immediately to ensure the safety of the animals and the team. * Attend all daily shift rounds, monthly staff meetings and scheduled training sessions. * Give presentations/trainings to new and existing staff as directed * Delegate appropriate tasks to the direct care team. * Communicate in effective and professional manner with public and all ASPCA staff members * Administrative duties as needed * Perform other duties as assigned Housekeeping and Maintenance (20%) * Clean and disinfect kennels, transport carriers, equipment, and facility while utilizing appropriate personal protective equipment (PPE). * Follow all departmental PPE and cleaning protocols * Take inventory and stock supplies as needed. * Assist in keeping supplies stocked by noting when supplies are running low in all areas. * Make certain ARC, including exam rooms, common areas, playrooms, and kennels are kept clean and organized throughout the day. Appropriately direct the ICA's when needed. Exemplifies the ASPCA's Core Values: * Has Commitment and dedication to improving the lives of animals * Demonstrates Ownership and feels responsible for outcomes * Believes in Team – that we are stronger together * Seeks to Elevate others and reimagine what is possible * Focuses on Impact, specifically making change for animals Qualifications: * Ability to successfully work in a high-volume, fast-paced environment that combines emergency and shelter medicine and effectively multi-task with a high degree of integrity and accountability and without loss of attention to detail. * Must be able to handle multiple tasks at once and deal with high levels of stress in an environment of constantly changing priorities. * Excellent low stress animal handling skills. * Ability to work well within a team and communicate effectively and courteously with all levels of staff. * Maintain open mind regarding changes and be willing to learn, implement, and teach new protocols * Maintain strict confidentiality when dealing with criminal cases. * The ability to work closely with behaviorally and medically compromised animals and feel comfortable working in an environment where humane euthanasia is performed on a regular basis. * Obtain continuing education as required by ASPCA and state licensing board * Deploy locally or nationally at least one time per year. * Dependable and ability to demonstrate regular and reliable attendance. * Team player and willingness to adjust schedule if operations require. * Ability to walk, bend, stand and reach constantly during a minimum 8-hour day, ability to lift 50 lbs. * Able to safely walk and handle dogs 100 lbs. or over, up and down stairs. * Basic computer skills, including Microsoft Office. Compensation and Benefits: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. The target hiring range for this role is $34.60 - $37.00. In addition to a competitive salary, this role offers a signing bonus. For more information on our Benefit offerings, click here. Join our Talent Community: If you are interested in joining our team but do not see a position listed that fits your experience or interests, please click this link and join our Talent Community to stay connected to future opportunities with the ASPCA. Additional Information * We encourage a candidate who demonstrates outstanding inter-personal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. This is a full-time position. Weekends may be required. Position may require occasional flexibility and occasional overtime. Licensed Veterinary Technician - American Association of Veterinary State Boards Language: English (Required), Spanish Education and Work Experience: Associates: Veterinary Technician (Required) 1 - 3 years' veterinary hospital and/or shelter experience preferred., Veterinary Technician Experience Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at . Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: | Website: . Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here

Summary: Who we are – Community Medicine: Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve. What you'll do: As the Licensed Veterinary Technician Staff and Floor Manager at the Community Veterinary Clinic (CVC), you'll be a vital member of our veterinary medical team. You'll support two medical functions–high quality/high volume spay neuter surgery (HQHVSN) and primary pet care (PPC), which provides preventive and basic veterinary care–for pet cats and dogs living with their families in ASPCA service areas and animals in the care of the rescue community. Throughout the day, you'll be responsible for directing workflow on the floor, assisting the veterinarian in administering medical treatments and communicating with clients. You'll work closely with the CVC management team to coordinate the flow of work throughout the day to deliver high quality care and optimize our impact for animals in the communities we serve. What you'll get: * Work/life balance: * paid vacation time to relax * paid sick time to heal * three paid continuing education days and a CE stipend to keep your skills sharp * ten paid holidays to observe * plus - paid personal time to celebrate what and when you like * Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually) * Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a leader * Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on Compensation: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. * The target hiring range for this role is $44.24 - $46.64 / hour. This position is eligible for a signing bonus of $3,500 and a retention bonus of $3,500 after one year of service. Work Schedule and Location: * This is typically a Monday – Friday, 8-hour schedule; flexibility to work occasionally beyond the scheduled workday required. Schedules are subject to change at the sole discretion of the ASPCA. * This is an on-site position at the Community Veterinary Clinic Responsibilities: Responsibilities will include but are not limited to: Medical/Floor Management Veterinary Technology: * Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy and patient recovery * Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs * Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals in our care, our staff, and for our clients * Communicate effectively with clients using a kind, nonjudgmental approach - assist with intake, obtain history and discharge patients Floor Management: * Oversee workflow on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily * Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA's mission * Ensure staff consistently delivers high-quality patient care and adheres to CM's standard operating procedures and guidelines * Coach nursing staff to handle patients in a gentle, low-stress manner; instill the guiding principle that everyone can – and should – actively support the animals' behavioral and mental health in everything they do * Coach staff to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach * Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs. Monitor drug logs for accuracy and completeness; correct and report issues to clinic director * Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines Training: * Train and onboard new nursing team members, including hands-on skills training and weekly online training modules * Monitor and assess trainees' progress, provide regular developmental feedback and coaching * Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion and demonstration People Management & Operations * Serve on the CVC Leadership Team * Support a culture of kindness, respect, belonging and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation and feedback * Work with the CVC Leadership Team to achieve daily clinic goals * Lead a culture of safety and security in the clinic – report safety incidents promptly and address root causes to prevent future injuries or accidents * Assist with hiring new staff * Schedule nursing staff for optimal coverage * Manage team time and attendance - review time sheets for accuracy review and approve time off requests according to clinic guidelines * Facilitate daily huddles to ensure staff have information they need each day * Meet regularly with the CVC management team; provide open communication, feedback and solutions when things aren't working as they should * Attend required workshops or meetings Exemplifies the ASPCA's Core Values: * Has Commitment and dedication to improving the lives of animals * Demonstrates Ownership and feels responsible for outcomes * Believes in Team – that we are stronger together * Seeks to Elevate others and reimagine what is possible * Focuses on Impact , specifically making change for animals Education and Work Experience: * Must have graduated from an accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the New York State Education Department * Minimum five years experience as a Registered Veterinary Technician in small animal medicine and surgery; experience in shelter medicine and/or high volume spay/neuter surgery strongly preferred * Minimum two years people management experience Qualifications: * Must have current New York State Veterinary Technician License * Ability to work well within a team and communicate effectively with all levels of staff * Desire to serve clients in a kind, helpful and nonjudgmental manner * Ability to thrive in a fast-paced, challenging environment * Strong interest in animal welfare and serving underserved communities * Must possess excellent animal handling skills * Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance * Must possess the ability to work standing for 8 or more hours * Fear Free Shelter certification is required within 60 days of hire Language: English (Required) Bilingual (Spanish) Preferred Stay Connected – Join Our Talent Community: If you are interested in joining our team but do not see a position listed that fits your experience or interests, please to stay connected to future opportunities with the ASPCA. Qualifications: See above for qualifications details. Language: English (Required), Spanish Education and Work Experience: Associates: Veterinary Technician, Bachelors: Veterinary Technician Veterinary Technician Experience Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at . Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: | Website: . Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here

Summary: Who we are – Community Medicine: Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve. What you'll do: As the Licensed Veterinary Technician Staff and Floor Manager at the Community Veterinary Clinic (CVC), you'll be a vital member of our veterinary medical team. You'll support two medical functions–high quality/high volume spay neuter surgery (HQHVSN) and primary pet care (PPC), which provides preventive and basic veterinary care–for pet cats and dogs living with their families in ASPCA service areas and animals in the care of the rescue community. Throughout the day, you'll be responsible for directing workflow on the floor, assisting the veterinarian in administering medical treatments and communicating with clients. You'll work closely with the CVC management team to coordinate the flow of work throughout the day to deliver high quality care and optimize our impact for animals in the communities we serve. What you'll get: * Work/life balance: * paid vacation time to relax * paid sick time to heal * three paid continuing education days and a CE stipend to keep your skills sharp * ten paid holidays to observe * plus - paid personal time to celebrate what and when you like * Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually) * Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a leader * Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on Compensation: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. * The target hiring range for this role is $44.24 - $46.64 / hour. This position is eligible for a signing bonus of $1,500 and a retention bonus of $1,500 after one year of service. Work Schedule and Location: * This is typically a Monday – Friday, 8-hour schedule; flexibility to work occasionally beyond the scheduled workday required. Schedules are subject to change at the sole discretion of the ASPCA. * This is an on-site position at the Community Veterinary Clinic Responsibilities: Responsibility buckets are listed in general order of importance, and include, but are not limited to: Medical/Floor Management Veterinary Technology: * Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy and patient recovery * Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs * Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals in our care, our staff, and for our clients * Communicate effectively with clients using a kind, nonjudgmental approach - assist with intake, obtain history and discharge patients Floor Management: * Oversee workflow on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily * Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA's mission * Ensure staff consistently delivers high-quality patient care and adheres to CM's standard operating procedures and guidelines * Coach nursing staff to handle patients in a gentle, low-stress manner; instill the guiding principle that everyone can – and should – actively support the animals' behavioral and mental health in everything they do * Coach staff to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach * Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs. Monitor drug logs for accuracy and completeness; correct and report issues to clinic director * Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines Training: * Train and onboard new nursing team members, including hands-on skills training and weekly online training modules * Monitor and assess trainees' progress, provide regular developmental feedback and coaching * Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion and demonstration People Management & Operations * Serve on the CVC Leadership Team * Support a culture of kindness, respect, belonging and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation and feedback * Work with the CVC Leadership Team to achieve daily clinic goals * Lead a culture of safety and security in the clinic – report safety incidents promptly and address root causes to prevent future injuries or accidents * Assist with hiring new staff * Schedule nursing staff for optimal coverage * Manage team time and attendance - review time sheets for accuracy review and approve time off requests according to clinic guidelines * Facilitate daily huddles to ensure staff have information they need each day * Meet regularly with the CVC management team; provide open communication, feedback and solutions when things aren't working as they should * Attend required workshops or meetings Education and Work Experience: * Must have graduated from an accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the New York State Education Department * Minimum five years experience as a Registered Veterinary Technician in small animal medicine and surgery; experience in shelter medicine and/or high volume spay/neuter surgery strongly preferred * Minimum two years people management experience Qualifications: * Must have current New York State Veterinary Technician License * Ability to work well within a team and communicate effectively with all levels of staff * Desire to serve clients in a kind, helpful and nonjudgmental manner * Ability to thrive in a fast-paced, challenging environment * Strong interest in animal welfare and serving underserved communities * Must possess excellent animal handling skills * Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance * Must possess the ability to work standing for 8 or more hours * Fear Free Shelter certification is required within 60 days of hire * Ability to exemplify ASPCA's core values and behavioral competencies Language: English (Required) Bilingual (Spanish) Preferred Language: English (Required), Spanish Education and Work Experience: Associates: Veterinary Technician, Bachelors: Veterinary Technician Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at . Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: | Website: . Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. This role is eligible for a $5,000 licensing sign on bonus! Sign-on bonus eligibility applies to candidates who apply from March 25 to April 30. As a Workplace Planning Consultant, you will be part of our growing Empower Personal Wealth consultant team, providing support to our customers at key life moments. Our Workplace Planning Consultants provide guidance on available account options for our customers retirement savings goals, such as 401K and IRA products. At Empower, we believe in owning your career. New Consultants will have the opportunity to promote to a Senior Workplace Planning Consultant, increasing your overall income potential. The compensation package includes a base salary plus bonus, creating the opportunity to earn a generous paycheck. The bonus compensation component will be variable and tied to specific metric-related goals set by Empower. What you will do: * Provide over the phone guidance at key life moments to our customer, such as starting or ending employment regarding their employer-sponsored retirement account * Discuss available account options, such as 401K and IRAs, to align to customers retirement savings goals * Educate our customers on information specific to their retirement plan, comparing options to best support their savings goals * Focus on deepening customers relationship with Empower What you will bring: * Bachelor's degree or an equivalent combination of education and professional work experience * Minimum of 1 year experience in performance/goal-oriented roles, ideally in asset growth and retention * Current FINRA licenses and/or ability to successfully obtain FINRA 7, 63 & 65 (or 66) registrations within corporate-established timelines and complete FINRA fingerprinting upon hire * Motivated, self-starter with the ability to learn new information quickly and independently * Demonstrated relationship management and customer service skills * Problem-solving skills and ability to engage with customers, ask questions, share thoughts, and offer solutions What will set you apart: * Previous experience with inbound and/or phone-based consultation * Proficiency with Microsoft Suite of Products (Word, Excel, PowerPoint, Excel, etc.) * Ability to quickly learn new systems and prior experience with SalesForce a plus * Good understanding of IRAs, retirement investment products/services and the qualified retirement plan environment * A growth mindset to meet company and team goals What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. • Medical, dental, vision and life insurance, • Retirement savings 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup, • Tuition reimbursement up to $5,250/year, • Business-casual environment that includes the option to wear jeans, • Generous paid time off upon hire including a paid time off program plus ten paid company holidays and three floating holidays each calendar year, • Paid volunteer time 16 hours per calendar year, • Leave of absence programs including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA), • Business Resource Groups (BRGs) BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $55,300.00 - $76,075.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. Job Posting End Date at 12:01 am on: 06-01-2026 Want the latest money news and views shaping how we live, work and play? Stay in the know with ___ and sign up for Empowers free newsletter. Workplace Flexibility: Remote - Nationwide

Summary: Who we are – Community Medicine: Have you ever wondered what happens to cats and dogs whose owners are unable to afford veterinary care? We did. The ASPCA's Community Medicine (CM) team provides expert veterinary care to support the welfare of animals and their people through our stationary and mobile veterinary clinics, serving underserved communities in New York, Miami, and Los Angeles. We help pet owners overcome barriers to care, bringing quality services directly to the communities that need us most and partially or fully subsidizing the cost of basic and preventive care. CM treats people and pets with dignity and respect, assisting pet owners in making informed decisions about their pets' health and wellbeing regardless of their financial circumstances. When you come to work at the ASPCA, you join a team of over 1,000 dedicated colleagues with deep knowledge, skills, and passion for the animals we serve. What you'll do: As the Licensed Veterinary Technician Staff and Floor Manager at the Community Veterinary Clinic (CVC), you'll be a vital member of our veterinary medical team. You'll support two medical functions–high quality/high volume spay neuter surgery (HQHVSN) and primary pet care (PPC), which provides preventive and basic veterinary care–for pet cats and dogs living with their families in ASPCA service areas and animals in the care of the rescue community. Throughout the day, you'll be responsible for directing workflow on the floor, assisting the veterinarian in administering medical treatments and communicating with clients. You'll work closely with the CVC management team to coordinate the flow of work throughout the day to deliver high quality care and optimize our impact for animals in the communities we serve. What you'll get: * Work/life balance: * paid vacation time to relax * paid sick time to heal * three paid continuing education days and a CE stipend to keep your skills sharp * ten paid holidays to observe * plus - paid personal time to celebrate what and when you like * Terrific benefits package: medical, dental, and vision insurance, pre-tax dependent care and health flexible spending accounts (FSAs), 401(k) plan with generous employer contributions beginning after one year of service, employer-paid life and long-term disability insurance and more (note that benefits are subject to change annually) * Room to grow: the ASPCA has robust professional development programs to help you grow as a medical professional and a leader * Support: we are one of the largest and most impactful animal welfare organizations in the world, so you will always have a strong team to lean on and cheer you on Compensation: Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. * The target hiring range for this role is $44.24 - $46.64 / hour. This position is eligible for a signing bonus of $1,500 and a retention bonus of $1,500 after one year of service. Work Schedule and Location: * This is typically a Monday – Friday, 8-hour schedule; flexibility to work occasionally beyond the scheduled workday required. Schedules are subject to change at the sole discretion of the ASPCA. * This is an on-site position at the Community Veterinary Clinic Responsibilities: Responsibility buckets are listed in general order of importance, and include, but are not limited to: Medical/Floor Management Veterinary Technology: * Perform a broad range of veterinary technician functions, including venipuncture, anesthesia monitoring, surgical preparation and assistance, diagnostics, pharmacy and patient recovery * Work side by side with staff veterinarians, technicians, and assistants to support both HQHVSN and PPC for cats and dogs * Use low-stress, gentle animal handling techniques to provide a safe and compassionate environment for animals in our care, our staff, and for our clients * Communicate effectively with clients using a kind, nonjudgmental approach - assist with intake, obtain history and discharge patients Floor Management: * Oversee workflow on the clinic floor and ensure that all medical staff are efficiently using their time and skills to help the optimal number of patients daily * Be a consistent and visible presence in the clinic to answer questions, make timely adjustments, offer support, receive/give feedback, lend a hand, and foster understanding and commitment to ASPCA's mission * Ensure staff consistently delivers high-quality patient care and adheres to CM's standard operating procedures and guidelines * Coach nursing staff to handle patients in a gentle, low-stress manner; instill the guiding principle that everyone can – and should – actively support the animals' behavioral and mental health in everything they do * Coach staff to communicate effectively with clients, to accurately relay information and to gather patient history and other information using open ended questions and a non-judgmental approach * Ensure technicians comply with DEA regulations and CM protocols for handling and dispensing controlled drugs. Monitor drug logs for accuracy and completeness; correct and report issues to clinic director * Ensure staff take all mandatory rest and meal breaks and adhere to time and attendance guidelines Training: * Train and onboard new nursing team members, including hands-on skills training and weekly online training modules * Monitor and assess trainees' progress, provide regular developmental feedback and coaching * Assist with training rotating Interns and Residents and veterinary and technical students through coaching, discussion and demonstration People Management & Operations * Serve on the CVC Leadership Team * Support a culture of kindness, respect, belonging and teamwork through regular 1:1s, recognition, developmental coaching, performance evaluation and feedback * Work with the CVC Leadership Team to achieve daily clinic goals * Lead a culture of safety and security in the clinic – report safety incidents promptly and address root causes to prevent future injuries or accidents * Assist with hiring new staff * Schedule nursing staff for optimal coverage * Manage team time and attendance - review time sheets for accuracy review and approve time off requests according to clinic guidelines * Facilitate daily huddles to ensure staff have information they need each day * Meet regularly with the CVC management team; provide open communication, feedback and solutions when things aren't working as they should * Attend required workshops or meetings Education and Work Experience: * Must have graduated from an accredited school of veterinary science technology (2 or 4 year program) or the equivalent as determined by the New York State Education Department * Minimum five years experience as a Registered Veterinary Technician in small animal medicine and surgery; experience in shelter medicine and/or high volume spay/neuter surgery strongly preferred * Minimum two years people management experience Qualifications: * Must have current New York State Veterinary Technician License * Ability to work well within a team and communicate effectively with all levels of staff * Desire to serve clients in a kind, helpful and nonjudgmental manner * Ability to thrive in a fast-paced, challenging environment * Strong interest in animal welfare and serving underserved communities * Must possess excellent animal handling skills * Must be able to lift and carry 40-plus pounds repeatedly throughout the day with assistance * Must possess the ability to work standing for 8 or more hours * Fear Free Shelter certification is required within 60 days of hire * Ability to exemplify ASPCA's core values and behavioral competencies Language: English (Required) Bilingual (Spanish) Preferred Language: English (Required), Spanish Education and Work Experience: Associates: Veterinary Technician, Bachelors: Veterinary Technician Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at . Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: | Website: . Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here

Summary: Overview As a Medical Staff Floor Manager at the ASPCA Animal Hospital, you'll play a key role in supporting access to compassionate, high-quality veterinary care for pets and their families - especially those who have experienced hardship. You'll energize and elevate a committed team, driving a high-performing medical floor while leading from the front as a visible role model. Who We Are AAH provides expert, urgent medical care to some of NYC's most vulnerable animals. As a component of the NYC safety net system, we provide subsidized care for animals whose owners are experiencing financial challenges and cannot otherwise afford medical care for their pet. We also provide medical care for animals who come to us through our internal partners, including victims of cruelty and neglect as part of our partnership with the NYPD. The ASPCA Animal Hospital (AAH) is passionate about minimizing fear, anxiety, stress, and pain in our patients. Team members in this position are responsible for providing services and communication to clients, members of the public, co-workers, and patients that are consistent with our practice's standards and Fear Free values. What You'll Do A Medical Staff Floor Manager reports directly to the Senior Director, Floor Managers, and has 10-12 direct reports. As the Medical Staff Floor Manager, you will serve as a critical leader in delivering a seamless and compassionate experience for clients and their pets, ensuring high-quality service from check-in through check-out. In this role, you will be responsible for optimizing daily operations, identifying opportunities for workflow improvements, and ensuring consistent implementation of ASPCA protocols and Fear Free practices. You will collaborate closely with leadership across AAH, and other ASPCA departments to align developmental strategies with organizational goals. As a people leader, you will provide direct supervision and mentorship to the LVT and HVA team members, fostering a positive, inclusive, and high-performing work culture. This includes overseeing daily operations, performance management, conflict resolution, and team development through regular coaching, constructive feedback, and tailored training initiatives. Additionally, you will monitor key performance indicators to evaluate service delivery, contribute to the development and enforcement of standard operating procedures, and actively participate in strategic planning to improve employee satisfaction and operational efficiency. Your leadership will be instrumental in building team resilience, driving accountability, and maintaining a service environment that reflects the ASPCA's core values of compassion, excellence, and commitment to animal welfare. Where and When You'll Work • The schedule for this position is Wednesday-Saturday 10a-8p onsite at our 92nd Street location., • This is a full-time position. Weekends may be required. Position may require occasional flexibility and occasional overtime. What You'll Get Compensation Starting pay for the successful applicant will depend on a variety of factors, including but not limited to education, training, experience, location, business needs, internal equity, market demands or budgeted amount for the role. The target hiring range is for new hire offers only, and staff compensation may increase beyond the maximum hiring range based on performance over time. The maximum of the hiring range is reserved for candidates with the highest qualifications and relevant experience. The expected hiring salary range for this role is set forth below and may be modified in the future. • The target hiring range for this role is $68,000-$73,000 annually. For more information on our benefits offerings, visit our website. Benefits At the ASPCA, you don't have to choose between your passion and making a living. Our comprehensive benefits package helps ensure you can live a rewarding life at work and at home. Our benefits include, but are not limited to: • Affordable health coverage, including medical, employer-paid dental, and optional vision coverage., • Flexible time off that includes vacation time, sick and bereavement time, paid parental leave, 10 company paid holidays, and paid personal time off that allows you even more flexibility to observe the days that mean the most to you., • Competitive financial incentives and retirement savings including a 401(k) plan with generous employer contributions — we match dollar for dollar up to 4% and provide an additional 4% contribution toward your future each year., • Robust professional development opportunities including classes, on-the-job training, coaching and mentorship with industry-leading peers, internal mobility, opportunities to support in the field, and so much more. Responsibilities: Responsibility buckets are listed in general order of importance, and include but are not limited to: People Management & Development * Build strong relationships, provide clear direction, and encourage opportunities for development, including annual performance reviews (behavioral competency-based) and disciplinary action when necessary. * Develop and implement sound, simple policies and practices to improve AAH Standard Operating Procedures. * Listen to and understand employee concerns, encouraging employees to problem-solve and create viable solutions. * Build and maintain a strong-performing team. Utilize training, coaching, and continuous on-the-floor feedback to drive performance and ensure the teams have what they need to be successful. * Lead staff in appropriate and professional handling of any adverse client or patient events. * Assist in hiring, training, and onboarding, ensuring they foster a positive and productive work environment where patient care, client service, and our mission are a priority. * Listen to and understand employee concerns, encouraging staff to solve problems and provide viable solutions. * Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. * Promote and ensure the continual and consistent practice of using organizational core values and behavioral competencies. Set personal and team yearly goals and manage the yearly review process for all direct reports. * Mediate and/or de-escalate employee conflicts and manage disciplinary actions when necessary. * Drive cultural alignment by promoting and modeling the consistent practice of organizational core values and behavioral competencies across all levels of the team. * Foster continuous development by delivering regular, high-quality feedback and conducting quarterly one-on-one meetings with all direct reports. Operational Support * Maintain adequate staffing levels at all times; assign and/or re-assign appropriate responsibilities, as well as direct workflow to maximize productivity up to and after the close of business and maintain coverage in the event of call-outs, injuries, increased volume, etc. * Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. * Assist staff on the hospital floor with direct animal care at least 50% of the work week. * Review and approve operations team schedules as needed, time off, and timecards. * As a closing manager, ensure staffing is adequate, and teams have completed all duties before leaving. Communication & Leadership * Set clear expectations and performance goals for both individuals and the team, ensuring alignment with departmental and organizational objectives. Oversee the annual review process and guide staff in achieving personal and professional growth. * Evaluate and improve operational systems by identifying opportunities for innovation and efficiency, and presenting data-driven recommendations to senior leadership that elevate patient care, client experience, and team productivity * Perform other duties as assigned * Oversee team performance and ensure a consistently high standard of care for all patients, in alignment with ASPCA policies, Fear Free guidelines, and organizational benchmarks * Demonstrate organizational agility by taking on additional strategic or operational duties as assigned, contributing to departmental goals, special projects, and long-term initiatives * Lead resolution of complex issues by proactively addressing concerns, de-escalating challenging situations, and implementing sustainable solutions that uphold organizational reputation and client trust Qualifications * Knowledge of basic veterinary terminology required * Ability to fill the job requirements of a hospital vet assistant * Proficiency in Excel, Word, and Power Point required * Ability to plan, organize and effectively lead in a high-paced and fast-moving environment. * Must be flexible and tactful in all communications * Must be self-confident, motivated and possess the ability to interact effectively with ASPCA employees, clients and the public Language * English required Education and Work Experience * High school degree required * Supervisory experience working in a veterinary hospital preferred. * Ability to direct people as well as to interact with people fairly and courteously. * Experience handling and restraining animals required Additional Information * We encourage a candidatewho demonstrates outstanding interpersonal communication and the ability to work in a team environment or independently, with a high degree of integrity and accountability. This position welcomes a candidate with a sense of humor that can balance flexibility and enthusiasm and thrives on detail. Language: English (Required) Education and Work Experience: Bachelors, High School Diploma (Required) 2 years management experience preferred, Licensed NYS Veterinary Technician, preferred, Minimum of 5 years' experience working in a veterinary hospital preferred, Strong veterinary medical knowledge base Our EEO Policy: The ASPCA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to a reasonable accommodation under the terms of the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the ASPCA's standard application process, which will ensure an equal employment opportunity without imposing undue hardship on the ASPCA. Please inform the ASPCA's People Team if you need an accommodation in order to complete any forms or to otherwise participate in the application process. Individuals seeking employment are considered without regards to race, color, creed, religion, sex, national origin, ancestry, gender, gender identity or expression, age, marital or domestic partner status, citizenship status, sexual orientation, disability, genetic information, military or veteran status, or any other characteristic protected by applicable federal, state or local laws, regulations or ordinances. ASPCA is an Equal Opportunity Employer (M/F/D/V). About Us: The ASPCA was founded in 1866 on the belief that animals are entitled to kind and respectful treatment by humans and must be protected under the law. As a 501(c)(3) not-for-profit corporation with more than two million supporters nationwide, the ASPCA is committed to preventing cruelty to dogs, cats, equines, and farm animals throughout the United States. The ASPCA is headquartered in New York City, where we maintain a full-service animal hospital, spay/neuter clinic, mobile spay/neuter and primary pet care clinics, a rehabilitation center for canine victims of cruelty, kitten nursery, adoption center, and two community veterinary centers. The ASPCA also operates programs and services that extend nationwide. We assist animals in need through on-the-ground disaster and cruelty interventions, behavioral rehabilitation, animal placement, legal and legislative advocacy, and the advancement of the sheltering and veterinary community through research, training, and resources. At the ASPCA, we are committed to fostering a collaborative and compassionate culture and we welcome all voices to contribute to our lifesaving mission. Our staff represent a vast array of backgrounds and diversity dimensions, bringing with them valuable experiences and perspectives. They join the ASPCA to learn, grow, and continually do their best work on behalf of animals. We are inspired by our staff, partners, and the communities we support across the country who work to improve animal lives. We are committed to diversity, equity, and inclusion at the ASPCA because it elevates our organizational culture, aligns with our Core Values, and enables us to move further and faster toward the ASPCA's vision – that all animals live good lives; valued by society, protected by its laws, and free from cruelty, pain and suffering. Your Employee Rights Under the Family and Medical Leave Act: Pursuant to regulations of the Family and Medical Leave Act (FMLA), we provide this notice to applicants about eligible employees' protected leave for certain reasons. Click on the link to learn more. Applicants that are residents of Colorado and Oregon: Per CO Senate Bill 23-058 and ORS 659A.030, we cannot generally request or require any age-related information (i.e., age, DOB, attendance or graduation dates from an educational institution) on an initial employment application; this includes any age-related inquiries through completion of the initial interview. We can require/request additional application materials; if those materials contain any age-related information, an applicant should redact the information before submitting an initial employment application. Indiana Applicants: Pursuant to Indiana law, we are providing notice that it is an unlawful employment practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by: (1) refusing to employ an applicant for employment on the basis that the applicant is a veteran of the armed forces of the United States; or (2) refusing to employ an applicant for employment on the basis that the applicant is a member of the Indiana National Guard or a member of a reserve component. Should you feel that you were a victim of discrimination on the basis of veteran status, please let us know at . Alternatively, you can file a complaint with the following agencies at any time: Indiana Civil Rights Commission (ICRC) 100 North Senate Avenue, Room N103, Indianapolis, IN 46204; Office: (317) 232-2600 | Toll Free: (800) 628-2909; Hearing Impaired: (800) 743-3333 | Fax: (317) 232-6580; E-mail: | Website: . Equal Employment Opportunity Commission - Indianapolis Field Office; 115 W. Washington Street South Tower Suite 600; Indianapolis, IN 46204; Phone: 463-999-1240; Fax: 317-226-7953; TTY: 1-800-669-6820;ASL Video Phone: 844-234-5122. Massachusetts Applicants: Per Massachusetts law, we are providing notice that it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability. Philadelphia Applicants: You may view your rights under the Fair Criminal Record Screening Standards Act here

Job Description Job Description: Who We Are: At Community Mainstreaming, our mission is to support individuals with developmental disabilities in living fulfilling, independent lives. Through our comprehensive services, we promote inclusion and empower those we serve to thrive within their communities. We are driven by compassion, innovation, and a strong commitment to making a difference. Learn more about our impactful work at communitymainstreaming.org Overview: The Benefits Specialist is responsible for administering and managing all employee benefits programs and leave of absence processes. This includes health, dental, vision, life and disability insurance, retirement plans, and wellness initiatives, as well as federal, state, and employer-sponsored leaves such as FMLA, Paid Family Leave (PFL), Workers' Compensation, and Disability. This role ensures compliance with applicable laws and policies and provides excellent service to employees throughout their benefits and leave experiences. Why You’ll Love Working with Us: A supportive, inclusive team culture where your contributions make a real difference. The chance to work for an organization that transforms lives and empowers individuals with developmental disabilities. Opportunities for career advancement and professional development. Minimum Qualifications: • Associate or bachelor’s degree in human resources, business administration, or related field is preferred, • 2+ years of experience in benefits and/or leave of absence administration., • Familiarity with FMLA, PFL, ADA, Workers’ Compensation, and disability programs., • Knowledge of relevant employment laws and benefits regulations., • Experience with HRIS and benefits systems (ADP)., • Strong communication, problem-solving, and customer service skills., • Ability to maintain confidentiality and manage sensitive information., • Medical Benefits: Generous employer contribution; eligibility begins the first day of the month following 60 days of employment., • Dental Benefits: Employer-paid., • Vision Plan, • Accident Insurance, • Critical Illness Insurance, • Pet Insurance, • Identity Theft & Fraud Protection, • Legal Services, • 403(B) Retirement Plan: Organization match of up to 5%., • Life Insurance: Employer sponsored, • Tuition Assistance, • Section 125 Flexible Spending Program, • Up to 80 hours of vacation during the first calendar year of employment. Employees accrue an additional 8 vacation hours each subsequent calendar year, up to a maximum of 120 hours., • Up to 40 hours of personal time per calendar year. Pay: $55,000 - $60,000/year What You Will Do: Benefits Administration • Serve as the primary point of contact for employee questions regarding eligibility, coverage and provision for our health, dental, vision, life, disability insurance, and retirement benefits., • Coordinate benefits enrollment for new hires and process changes due to qualifying life events., • Facilitate annual open enrollment, including preparation of materials, vendor coordination, and employee education., • Maintain accurate benefit records in HRIS and benefit systems; ensure timely updates., • Responsible for all billing and reconciliation of benefit invoices and resolve billing discrepancies with carriers and finance., • Ensure compliance with ERISA, COBRA, HIPAA, ACA, and other benefits-related regulations., • Distribute mandatory notices and benefit plan documents., • Manage all aspects of employee leaves of absence, including FMLA, Paid Family Leave (PFL), Workers' Compensation, Short-Term Disability (STD), and Long-Term Disability (LTD)., • Communicate leave eligibility, required documentation, and timelines to employees., • Coordinate with third-party administrators, insurance carriers, and internal departments (e.g., payroll) to ensure timely processing of leave claims and pay., • Track leave usage and maintain accurate records of employee status and return-to-work dates., • Ensure compliance with federal, state, and local leave laws and organizational policies. Work Hours/Schedule: Full-time, Monday – Friday, 9 AM – 5 PM _ Community Mainstreaming Associates is an equal opportunity employer._ Monday - Friday, 9:00 am to 5:00 pm Job Type: Full-time Work Location: In person #FMLA #WorkersComp #WorkersCompensation #Disability #DisabilityBenefits #LeaveOfAbsence #MedicalLeave #FamilyLeave #SickLeave #ShortTermDisability #LongTermDisability

Job Description Who You Are: Embark on a serene journey as a Beauty Host with L’Occitane. Our Beauty Hosts immerse your senses in the warmth of Provence through personalized beauty moments. Our goal is to form genuine, trusted relationships with each guest while experiencing luxury through our iconic products. We are seeking an individual passionate about creating a sensory oasis within our beauty space this holiday season. The Fundamentals of What You’ll Do: • Guest Experience & Hosting: Prioritize each guest as if they were a cherished guest in your home, extending warm hospitality and offering a sensorial experience that fosters genuine connections., • Keep an Open Mind: Welcome feedback openly, presume positive intentions, and maintain a growth-oriented mindset., • Let Success Drive You: Support & assist with all store operations, policies, and procedures, you are encouraged to take the initiative by solving problems and putting the customer's needs first., • Foster a Team Culture: Offer direction, mentorship, and encouragement to your colleagues cultivating a team culture that is both positive and inclusive., • Communicate with Intent: Collaborate and be varied with communication styles as well as individual personalities within the team. We value hearing from individuals who possess: • Strong communication skills and creative problem-solving ability., • Entrepreneurial attitude with a background in a sales-driven environment, • Mindset focused on customer satisfaction (internal and external customers), • Interest in skincare, body care and fragrance is beneficial., • Adaptability and flexibility are recommended, • Basic Technology SkillsWe welcome talent with diverse experiences, ideas, and skills. We value your mindset over skills, skills are trainable. Who We Are: We are committed to the Planet. We contribute to the company's waste reduction targets through their support of related in-store initiatives, such as our in-store recycling program, following inventory management guidelines to reduce product waste, and eliminating the purchase of single-use plastics, as well as by promoting our refill products to heat targets. The pay range for this position is $17.39 to $20.00 per hour (depending on skills and experience) All Applicants: L'Occitane's Privacy Statement United States Applicants Only: Employee Rights FMLA: Posters FMLA Special Rules for Returning Military Members (USERRA) Powered by JazzHR aO1ENDYFw6

Job Description About Cullen and Dykman LLP Cullen and Dykman LLP is a full‑service law firm that has been serving clients since 1850. We are committed to delivering the highest quality legal services while upholding the highest standards of professionalism. Our dynamic and collegial environment fosters collaboration among attorneys, paralegals, and staff, ensuring that every team member contributes to the firm’s continued success. What You’ll Do Join our Labor & Employment Group in Albany, where you will handle complex investigations, litigation, and counseling matters for employers. This role offers the opportunity to serve as a trusted advisor to clients, manage high‑stakes disputes, and contribute to the continued growth of our practice. Key Responsibilities: • Conduct internal corporate and government investigations., • Defend and litigate lawsuits involving employment‑related claims and agency charges., • Defend against wage and hour matters, including collective and class actions., • Advise, counsel, and train employers on employment and labor law issues., • Represent employers in court, before administrative agencies, mediations, and arbitrations., • Assist in collective bargaining negotiations with labor unions., • Defend unfair labor practice filings at the NLRB and improper practice charges at PERB., • Juris Doctor (J.D.) degree from an accredited law school., • Admission to the New York Bar (or eligibility for prompt admission)., • Minimum of 3–5 years of labor and employment law experience., • Demonstrated experience handling investigations and litigation., • Strong legal research, writing, and oral advocacy skills., • Ability to manage multiple matters simultaneously and exercise sound judgment., • Commitment to client service and the highest ethical standards. Compensation & Benefits Salary Range: We offer a competitive salary, an excellent benefits package and a collaborative, friendly environment. The salary range for this role is $140,000-$200,000. Actual salary will be commensurate with the candidate’s qualifications and relevant experience. Benefits include comprehensive healthcare, paid time off, retirement plans, and professional development opportunities. How to Apply Please submit your resume by clicking “Apply.” Equal Employment Opportunity Cullen and Dykman LLP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Job Description JOB SUMMARY: Under the general supervision of the Program Director or designee and the guidelines provided by ICL and the NYS OMH for the Mental Health provides program and administrative oversight for the treatment activities of the Program. The Supervisor is responsible for assigning, monitoring and controlling personnel and fiscal resources to accomplish team, agency and program goals and for evaluating team programs. Establishes and maintains systems to ensure that program operations meet or exceed agency and regulatory guidelines and that documentation and billing conform to all applicable targets, rules and regulations. Oversees the provision of crisis intervention services to participants 24 hours a day, seven days a week. ESSENTIAL JOB FUNCTIONS: List all essential job duties. (To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency.) Provides Clinical Oversight to Case Management Staff: • Oversees intake and screening activities of case managers to ensure that service recipients are appropriate for enrollment in the program and that potential payers for services are identified., • Supervises the assessment and reassessment activities of staff; ensuring that appropriate determinations and medical evaluations are made, that eligibility determinations, identification of gaps in service and assessment of service needs and strengths are performed with due consideration of the client’s social, ethnic, cultural, educational and spiritual strengths and needs., • Supervises the development and implementation of comprehensive written case management and service coordination plans and ensures that they are maintained in a timely, accurate and complete manner and that they include consideration of the client’s cultural and ethnic background, customs, needs, beliefs, and primary language, • Supervises case management staff in the provision of crisis intervention services; reviews crisis management plan and revisions of case management plan as appropriate., • Assures that quality services, identified in the case management plan are delivered in a cost-conscious manner, and that the client is satisfied with the services provided., • Supervises the counseling and exit planning provided by case managers, and ensures that appropriate discharge planning is provided., • Supervises the development of data, records and/or reports as requested and required by agency and/or regulatory policies., • Immediately reports serious incidents, allegations of abuse, (including the reporting of child abuse or neglect), or sensitive situations and completes incident reports in accordance with applicable agency and regulatory policies., • Ensures that all positions are filled as expeditiously as possible. Participates in the recruitment, selection, orientation and on-going training of staff., • Establishes and maintains work schedules in accordance with agency policy. Responsible for managing the completion of time clock edits and related time and attendance reporting of staff within the guidelines and deadlines established by the Human Resources Department., • Responsible for performance management of staff: provides regular feedback to supervisees, both orally and in writing, invoking the disciplinary process as needed., • Holds periodic staff meetings and conferences to discuss treatment programs, policies, and procedures, to obtain input from team members to the goal-setting process and to periodically evaluate goal accomplishment., • Ensures on-going safety training of employees, manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment to stop or eliminate sexual harassment or any form of employee harassment or employee discrimination. Responsible for taking complaints of sexual harassment, informing the Human Resources Department of the complaint, and investigating the complaint (as directed)., • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA., • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles. Reports lost stolen, missing, or damaged property in accordance with ICL policy. Conducts initial investigations of property that is lost, stolen, missing, or damaged., • Ensures internal program compliance with federal, state, city, and agency regulatory requirements. Monitors the quality of the services provided to clients., • Responsible for the development of a program mission statement and program goals that support the division and agency mission statements and goals., • Coordinates with the Quality Assurance/Corporate Compliance Department and the appropriate corporate administrative departments in preparations for audits., • Develops as requested, initial plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement., • Exercises control over budgets through planning, prioritizing of spending, and monitoring of spending patterns., • Approves/disapproves all purchase orders and financial requests from staff and submits approved purchase orders and financial requests to supervisor for approval., • Ensures adherence by staff to all internal and external funds management (wrap-around funds, Metro Card) procedures and accountability measures., • Promotes Mental Health educational activities in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long range planning for mental health program development. ADDITIONAL TASKS: • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Committed to equity, diversity, inclusion and belonging, and active promotion of the ICL values and goals., • Ability to become proficient with EHR software., • Knowledge of Medicare, Medicaid and Managed Care guidelines., • Ability to establish effective working relationships with a variety of people at all levels of the organization., • Knowledge of office and secretarial practices and procedures., • Knowledge of proper grammatical usage, punctuation and spelling., • Knowledge of agency policies and program policies, procedures and functions., • Ability to use office equipment (e.g. computer, fax, copy machine, scanner, etc.)., • Ability to organize office operations., • Ability to produce letters, tables, documents, etc., using an alphanumeric keyboard., • Ability to design and maintain filing systems., • Ability to resign forms for the collection of information., • Ability to determine priorities., • Ability to maintain program accounts., • Ability to interact with consumers in a respectful and professional manner., • Knowledge of agency procedures, formats and guidelines for the receipt, processing and distribution of correspondence, forms, memoranda, documents and other material., • Ability to use and maintain office equipment and systems., • Ability to manipulate an alphanumeric keyboard (computer and typewriter) to produce documents, such as letters, memos, reports, charts and forms, with a high degree of accuracy and within required time frames., • Ability to format, use and prepare forms, charts, tabular listings and other documents., • Ability to organize materials to establish and maintain electronic and hard-copy files., • Ability to understand and use basic office reference material, such as equipment manuals, procedure manuals and dictionaries., • Ability to proofread and correct errors., • Ability to communicate basic information clearly and politely by telephone or in person., • Ability to report for work as scheduled on a consistent basis., • Ability to understand and adhere to internal and external laws, rules and policies. Master’s degree in a human services field, plus a minimum of two years’ year experience in providing case management services to individuals with mental illness. Supervisory or managerial experience for a mental health program desirable. #ICLOTHER

Attorney - Senior Associate or Counsel - Labor & Employment – Uniondale, NY Join a full-service law firm with a rich legacy of client commitment and a collaborative team culture. This is an excellent opportunity for an experienced attorney to play a key role within a respected Labor & Employment practice, advising clients on complex matters and shaping the next phase of the group’s growth. Benefits & Compensation • Competitive salary ranging from $140k–$200k, based on qualifications and experience, • Comprehensive healthcare coverage, • Paid time off and generous retirement plans, • Professional development opportunities in a collegial environment Attorney - Senior Associate or Counsel - Labor & Employment Requirements & Qualifications • Juris Doctor (J.D.) from an accredited law school, • Admission to the New York Bar, or eligibility for prompt admission, • Minimum 3–5 years of labor and employment law experience, • Demonstrated ability in handling investigations and litigation, • Strong legal research, writing, and oral advocacy skills, • Ability to manage multiple matters simultaneously and exercise sound judgment, • Commitment to client service and the highest ethical standards Attorney - Senior Associate or Counsel - Labor & Employment Day-to-Day Responsibilities • Conduct internal corporate and government investigations for employer clients, • Defend and litigate lawsuits involving employment-related claims and agency charges, • Advise, counsel, and train employers on employment and labor law issues, including FMLA, ADA, and NYS Civil Service Law, • Represent employers in court, before administrative agencies, and in mediations or arbitrations, • Assist in collective bargaining negotiations with labor unions, • Defend against wage and hour, collective, and class action matters, as well as NLRB and PERB filings This is a unique opportunity to advance your career, tackle diverse high-stakes cases, and join a supportive firm dedicated to professional excellence and growth.

Job Description JOB SUMMARY: This management position exists in several Program Divisions. Under the general supervision of the Divisional Vice President of Supportive Housing and Adult Homes is responsible for the oversight of the administrative, operational, staffing, and clinical aspects of the program. Responsible for personnel management, fiscal operations, inventory management, client services, safety and welfare of staff and clients, hiring and training of personnel, directing and coordinating the activities of the staff, and general administration of the program. ESSENTIAL JOB FUNCTIONS: To perform this job successfully, an individual must be able to perform each essential duty listed satisfactorily with or without a reasonable accommodation. Reasonable accommodations may be made to enable qualified individuals with a disability to perform the essential duties unless this causes undue hardship to the agency Provides Clinical Services: • Directs clinical treatment services provided to consumers, oversees the development, implementation, and review of treatment plans, • Conduct supervision with program supervisor, in accordance with agency and division policy, • Conduct CORE audits of case records to evaluate the completeness and quality of treatment plans, quarterly assessments, apartment inspections and progress notes, • Conducts staff meetings to review and discuss compliance, recreational and social activities, interagency Referrals, • Conduct High Risk meetings with Pathways to Wellness and RN, to collaborate on ways to support clients who are on the high risk list, • Conduct rent arrears review meeting with program staff and interagency departments from a clinical and client-centered perspective, • Immediately reports serious incidents, allegations of abuse, incidents, or sensitive situations and completes incident reports in accordance with agency policy, • Regularly directs meetings concerning clinical issues with clients care team, • Initiates and participates in case conferences with mental health treatment team, and inpatient psychiatric team, • Completes SPOA referrals for IMT, ACT Team, and Non- Medicaid Care Coordination, • Utilizes Mental Health Hygiene Warrant when needed, • Conduct intakes for new referrals via ICL Hope, • Provide clinical crisis intervention regarding clients and support staff, • Ensure all psychosocial assessments and all assessment necessary for client care, • Conduct clinical trainings regarding motivational interviewing, harm-reduction, person-centered care, • Conduct eviction meeting regarding court case, documentation require, coordinate and collaborate with Real Properties., • Supervise the Clinical Specialist for SIBN, provide clinical support, and training., • Establishes and maintains work schedules in accordance with agency policy and assignments of staff. Responsible for managing the completion of time clock edits of staff within the suspense established by the Human Resources Department, • Ensures staff compliance with the agency's time and attendance policy; recommends disciplinary action for those out of compliance, • Manages the completion of performance evaluations, recommends staff for the employee recognition award, • Conducts new apartment viewings, and ensures all apartments are set up with needed items. when vacating an apartment, conducts walkthroughs with landlord, • Administers disciplinary actions in accordance with agency disciplinary policy, conducts disciplinary counseling, completes disciplinary action reports, and recommends employee terminations as needed, • Reviews authorized staff positions, submits Request for Personnel (RFP), on vacant staff position(s), interviews candidates for employment in accordance with agency policy and employment law., • Ensures that staff have attended required monthly RELIAS trainings, • Manages employee accident reporting and initial submission of workers' compensation claims., • Monitors employee morale and the climate of the work environment, • Monitors employee accrual totals, approves or recommends approval of employee requests for time off, and notifies the Department of Human Resources when an employee should be placed on or taken off Family and Medical Leave (FMLA). Maintains contact with staff while out on FMLA, • Provides oversight in the area of administrative recordkeeping, maintenance of office equipment, reception of visitors, phone reception, and stocking office supplies, • Manages the orientation of new personnel, • Maintains accountability and serviceability of all ICL property assigned to the program to include vehicles, report lost stolen items, missing, or damaged property in accordance with ICL policy, • Authorizes the purchase of supplies and equipment; properly secures all property and equipment, • Conducts inspection of apartment keys and repair list, • Ensure office space is in accordance to ICL Policy, • Ensures internal program compliance with federal, state, city, and agency regulatory requirements., • Responsible for the development of a program mission statement and program goals that supports the division and agency mission statements and goals., • Coordinates with the Department of Quality Management and the departments in the Administrative Division for staff assistance in the preparation for an audit, • Reviews plans of corrective action, incident reports, and program evaluation reports and addresses areas that need improvement, • Provides oversight in submission of statistical data, • Ensure all clients rental payments are in accordance to ICL policy, processed, tracker, and ensure all logistics with the finance and entitlement department., • Approves/disapproves all purchase orders and financial requests from staff, • Manages consumer rent payments, keeps a spreadsheet of all monthly rent payments. Keeps a log of all rent arrears, and payment plans., • Promotes Mental Health and Managed Care programs in local communities; maintains liaison between local elected officials and community boards, educates citizens in the community on mental illness., • Educates staff and residents/consumers on the importance of a constructive relationship with local elected officials, community boards, and community citizens., • Cooperates with other organizations in development of understanding and interest participating in long range plans for mental health program development., • May conduct regular inspections of apartments and contacts landlords to report repairs that need to be made in accordance with rental agreements., • May be responsible for facility maintenance and reports needed repairs to the Director of Real Property Operations., • May review drafts, procedures, and job descriptions., • May be involved in hosting visitors from community, regulatory offices, and/or other agencies., • May be chairperson or member of an agency or division committee(s)., • Ability to lead a multi-disciplinary staff of professionals in providing treatment services., • Ability to manage multiple projects, delegate tasks, and check on the completion of assigned tasks., • Ability to manage resources, which includes money, material, time, and people., • Ability to work in a team model, • Positive attitude willing to think outside of the box, • Serves as a role model to staff and consumers/residents., • Strong interpersonal skills, communication, emotional intelligence, and flexibility, • Highly-developed clinical, engagement, and motivational skills;, • Experience with risk assessment and risk management;, • Track record of delivering quality treatment services to individuals with SMI, • Experience delivering treatment, rehabilitation and support services in the community;, • Proficient in computers and Electronic Health Record (EHR), • Ability to effectively hold field staff accountable and to go into the field as needed, • Willingness and ability to use ICL supplied communication tools (e.g. computers, mobile telephone, fax, etc.) regularly in the course of conducting business MINIMUM REQUIRED EDUCATION AND/OR EXPERIENCE: • NYS Licensure in a recognized mental health profession (LMSW or LMHC), • Bilingual in Spanish #ICLOTHER

Job Description Reporting Relationships: Program Director reports to the Program Coordinator. What you will do: Under the general supervision of the Chief Operating Officer, Program Directors are expected to perform the following principal duties and responsibilities. · Exercise overall responsibility for the safe operation and effective results of all program operations at the facility · Provides continuance oversight of all facility sand program activities · Ensure shelter maintains its contractual compliance regarding program goals and objectives. · Meet all performance expectations established for the shelter by AAPCI and Department of Homeless Services and other governing entities · Maintain a healthy and safe environment for residents and staff while ensuring that residents move towards attainment of independent living, or an appropriate living status beyond AAPCI shelter · Operate the facility and programs within the approved limits established by the annual budget · Serve as the primary program liaison to DHS. Collaboratively work with the Director of Operations, Senior Program Leaders and Executive Management to deliver program outcomes · Work collaboratively with building management to maintain facility conditions, including ongoing monitoring of unit repairs and other requirements issued by DOHMH, DOB, FDNY, HPD, DHS, etc. · Work alongside the Human Resources Department in 1) Adhering to the HR Policies and Procedures established in the Employee Handbook 2) The selection process in filling vacant positions and 3) Receive guidance in handling employee’s performance problems. · Work alongside the Quality Assurance and Compliance Department in 1) Assuring the shelter remains in compliance with City and State regulations 2) The maintenance of the facility is at a level of excellence that will surpass the requirements of all inspections and 3) Internal trainings/workshops to support professional development · Maintain the critical binder and ensure all the necessary documents (inspections, fire drills, site schedule, security licenses) are up to date and audit-ready at all times · Work collaboratively with food vendors to ensure retrieval of menus and timely deliveries. · Be responsible for maintaining effective communication and interaction with staff in all areas of the shelter while ensuring the staff receives the necessary training and professional development that will equip them to be successful in their job descriptions · Foster a positive teamwork environment through mentoring, coaching, and providing feedback to staff based on performance · Assess program needs and identify potential funding streams to enhance services · Serve as liaison to local service providers and community leaders to ensure a good relationship with the community · Ensure shelter maintains its contractual compliance regarding program goals and objectives · Ensure prompt responsiveness to incidents, especially Priority 1 incidents. · Required to follow-up and submit reasonable accommodations and grievances received by shelter residents · Work collaboratively with food vendors to ensure menus and timely deliveries occur · Oversees administrative assistant who may be involved in daily department activities that implement the organization’s policies · Oversees the Administrative Assistant handle of the petty cash funds, required to provide approval for purchases · Review the petty cash reconciliation spreadsheet for accuracy and approved purchases for submission to Finance Team · Conduct operation and social service department meetings need to discuss program. improvements and achieve program goals issued by the funder, governing agencies, and AAPCI · Track, review, and complete payroll for employees assigned at the program location. · Reviews and submit weekly, biweekly, and monthly internal and external reports required to track facility activity, staffing needs, housing placements, veterans, etc. · Utilize demographic reports and other existing program data to evaluate shelter performance and implement short- and long-term plans to achieve goals · On-call 24/7 · While the Program Director may make suggestions/recommendations, at the discretion of the Executive Team, applicants are interviewed/selected for staff positions and/or transfers. · Tasks may be modified, expanded and assigned over time · Other duties as assigned by supervisor About you: Master’s Degree in relevant field with a minimum of at least 3-4 years successful experience in servicing to homeless individuals/families, mental health, substance abuse, or senior-level shelter administration or; o Bachelor Degree with at least 5-7+ years’ experience in servicing homeless individuals/families, mental health, substance abuse, or senior level shelter administration. At least at least 3-5 years of documented progressive managerial experience Other Requirements: · Excellent computer skills including proficiency in Microsoft Word, Excel and PowerPoint; · Strong verbal and written communication skills, with emphasis on face-to-face, empathetic communication with shelter residents; · Exceptional leadership skills in dealing with both staff and residents coupled with a personal commitment to serving the poor and disadvantaged; · Experience with mental health and substance use population, Preferred. · Experience in staff training and development · An understanding of funding and industry regulations and a track record of meeting compliance standards · Strong leadership, excellent organizational and communication skills · Ability to work on a strong team of professionals in a culturally diverse environment · License in social work or mental health counseling- Preferred. Compensation and Benefits Base salary range and benefits information for this position are being included in accordance with requirements of New York State and City pay transparency laws. Please note that salaries may vary for different individuals in the same role based on several factors, including but not limited to location of the Role, Individuals Competencies, Education/professional Certifications, Qualifications/experience, Performance in the role. Compensation The base salary compensation range being offered for this role is $ 118,449.76. Benefits AAPCI provides a competitive benefit package which includes the following (eligibility requirements apply): • Health and Welfare Benefits: Medical (including prescription coverage), Dental and Vision, • Commuter Benefits, • Employee Assistance Program, • Paid Holidays, Annual Paid Time Off (23 days), • Optional Life Insurance, • Long Term Disability, • Leave Benefits: Short-Term Disability, Other Leaves including FMLA, ADA, Bereavement, Jury Duty, Parental/Adoption Leave, • Retirement Benefits Plan (403B), • You may also get your college student debt forgiven tax free on Federal Direct Loans Created under the College Cost Reduction and Access Act of 2007, PSLF if you work full-time and after making 120 qualifying monthly payments under a Qualifying Repayment Plan. Equal Employment Opportunity Employer AAPCI is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and related medical conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances. Company DescriptionPrograms & Services At the African American Planning Commission, Inc. (AAPCI), we recognize that homeless shelters alone is not the solution to end homelessness. Many people need more than just emergency and transitional housing. At the very minimum, they need access to stable, long-term, affordable housing; social support services, and jobs that pay a living wage... jobs that give their lives meaning. At AAPCI, we strive to provide a diverse range of high-quality services to meet the needs of our clients through a team of passionate, dedicated, and experienced staff. Through their efforts, AAPCI offers our clients the support they need and the tools required to equip them to reach their maximum potential. Our ultimate goal is to significantly reduce homelessness in New York City.Programs & Services\r\nAt the African American Planning Commission, Inc. (AAPCI), we recognize that homeless shelters alone is not the solution to end homelessness. Many people need more than just emergency and transitional housing. At the very minimum, they need access to stable, long-term, affordable housing; social support services, and jobs that pay a living wage... jobs that give their lives meaning. At AAPCI, we strive to provide a diverse range of high-quality services to meet the needs of our clients through a team of passionate, dedicated, and experienced staff. Through their efforts, AAPCI offers our clients the support they need and the tools required to equip them to reach their maximum potential. Our ultimate goal is to significantly reduce homelessness in New York City.