Part Time Retail Customer Service Representative
25 days ago
New York
Job DescriptionBenefits: • 401(k), • 401(k) matching, • Competitive salary, • Employee discounts, • Free uniforms, • Opportunity for advancement, • Competitive Compensation, • Hard work, collaboration & and on-the-job training The Ideal Retail Customer Service Representative Candidate Will Have: • Previous customer service or sales experience in a retail environment, • Shipping and/or Printing experience preferred, • Exceptional customer service skills, • Ability to translate customer requirements into final products or services, • Assist in handling customer complaints and problems in a professional manner, • Multitasking must have the ability to process multiple tasks simultaneously, • Ability to work efficiently in a fast-paced environment, • Self Starter, • Effective verbal and written communication skills, • Strong attention to detail, • Outstanding time management and organizational skills, • Associate's Degree minimum or equivalent experience required, • Proficient with Microsoft Office applications, Google Suite, Windows operating system, and Canva Pro, • Some supervisory skills preferred, • Dual Language preferred ( Spanish/ English), but not required, • Mandatory Saturday Shift ( 4 hours), • Assists customers with shipping and packaging services, printing estimates/orders, and other services offered by the franchise owner, • Assists customers with their product and service needs in person, through email, and by phone, • Processes customer sales through the point-of-sale system, • Up-sells, cross-sells, and actively participates in marketing and promotional initiatives, • Assists management in maintaining, ordering, and stocking inventory & store, • Maintains the center consistent with established standards & cleanliness, • Interacts with UPS, FedEx, DHL, + USPS couriers, vendors, and all store staff, • Sorts, deposits & maintains mail + packages for private mailboxes, • Captures, completes tasks, and organizes Virtual Mail, • Must be able to stand behind a sales counter for extended periods of time, • Must be able to lift at least 50 pounds, • Must be able to communicate clearly with customers by email, by phone, and in person, • Must perform all duties in a safe and efficient manner Apply today!