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Job Description Are you a natural connector with a passion for friendly, helpful customer service? We are hiring a full-time Assistant Community Manager(ACM) to support our Launchbox and Hone Coworks “flexible workspace” communities. In this dynamic role, you’ll be the go-to person for supporting our members, making guests feel welcome, and ensuring smooth operations in our flexible workspaces. “Flexible workspaces” are spaces designed for freelancers, remote workers, startups, and small businesses. They offer professional amenities like high-speed Internet, meeting rooms, mail service, coffee and snacks, and a collaborative atmosphere that fosters productivity and networking without requiring a long-term lease. About us: The Rosenblum Companies is one of the Capital District's largest fully integrated real estate development and management companies. Our portfolio encompasses over 1.7 million square feet of award-winning properties. Our Launchbox and Hone Coworks brands are redefining how people work and collaborate. We’re proud to have been named Developer of the Year in 2024 and one of Albany’s “Best Places to Work” and Times Union’s “Top Workplaces”! Major Accountabilities • Create a friendly, inclusive environment to facilitate high member satisfaction and engage potential members in the benefits of working at one of our FWS locations. Be familiar with all members on a first name basis and get to know their business and personal interests., • Staff FWS location front desk and café during hours of operation to ensure positive visitor experience. Address member questions, concerns and service requests., • Maintain cleanliness and organization throughout the workplace, including kitchen, conference room, restrooms and lounge areas. Conduct regular walkthroughs and inspections of the space, submit and track service/maintenance requests to ensure satisfactory resolution., • Intake sales inquiries, conduct tours, and update the CRM platform and member portal., • Manage member onboarding and offboarding., • Maintain supply inventory, regularly replenish amenities throughout space., • Receive, sort and deliver mail and packages to members., • Manage multiple software programs and assist members with basic space and technology issues. Other General Duties and Expectations • Provide exceptional customer service through positive interactions with teammates, customers, members, visitors, and vendors in person and via telephone, email., • Plan and host member events under guidance of SCM/CM to create and build internal connections between members., • Ensure regular trash removal and proper waste management throughout interior and exterior areas. Maintain outdoor curb appeal, including walkways, entrances, and at compactor locations., • Become familiar with multiple FWS locations and provide coverage as required., • Perform additional tasks assigned based on company needs. Knowledge, Skills, & Abilities • Become familiar with multiple Hone and Launchbox locations and assist with coverage as required., • Knowledge of customer service standards and procedures with ability to provide efficient, timely, reliable, and courteous service to community members and internal customers., • Strong verbal/interpersonal skills and ability to understand and respond to members, colleagues, and vendors with a professional focus., • Strong initiative, attention to detail, multitasking ability, organization, and follow through., • Proficiency in using desktop and web applications, general technology literacy, and ease in learning new software and systems., • Ability to maintain confidentiality, space, and information security. Minimum Job Requirements • One (1) year of experience in hospitality, retail, warehouse, or property management., • Associate degree preferred; relevant experience may substitute for degree., • Ability to work with sensitive files and maintain confidentiality; must complete a criminal background check. Working Conditions & Physical Effort The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. • While performing the duties of this job, the employee may be required to engage in physical activity including bending, transporting, reaching, operating a computer, phone, and communicating efficiently. The ability to remain in a stationary position as needed, potentially for prolonged periods, is required., • Ability to move 25-50 pounds independently or with assistance., • Local travel may be required to maintain supply inventory and support member events; as such, an unrestricted driver’s license and reliable mode of transportation is preferred. Work is typically done indoors, in an open office/warehouse environment with low to moderate noise levels requiring the individual to moderate the volume of speech and devices and may involve occasional exposure to elements such as extreme temperatures, dust, pets, odors, and/or loud noises.

Category/Area of Expertise: Retail Operations Job Requisition: 530643 Address: USA-NY-West Sand Lake-Route 43 & 150 Store Code: Store 08236 Front End (5151674) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. DUTIES AND RESPONSIBILITIES • Observe and follow all company policies and established procedures., • Clean Service Desk/Kiosk., • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy., • Assist in special projects and perform other functions as assigned by supervision., • Work within our company's management planning (MPP) guidelines to maintain productivity., • Support and comply with all company's safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards., • Treat all associates with fairness, dignity, and respect., • Perform accurate price check functions., • Control excessive use of store supplies, such as ribbons, receipt tape, bags and cleaning materials., • Record on designated forms any price discrepancies and/or any "not on file" items that are encountered on electronic point-of -sale terminal, request price checks promptly on any such items according to company policy., • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks and the sale of tobacco/alcoholic beverages., • Adhere to company policy pertaining to excessive cash in registers and request cash pickup in accordance with company policy., • Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior., • Process all of the various types of transactions accepted by the store including but not necessarily limited to cash, checks, authorized Accounts Receivable sales, Electronic Payments, WIC, coupons, gift cards, bottle credits, refunds, lottery, Western Union etc. in strict accordance with established company policies and procedures including full compliance with any legal requirements or regulations governing same., • Secure register at all times when leaving it unattended; protect company assets at all times., • Use and maintain equipment in good working order and report problems or malfunctions immediately., • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis., • Be knowledgeable in and able to recognize or differentiate between all of the various types of produce merchandise carried in the store including differences between varieties of similar classes of products (e.g., apples, lettuces, etc.)., • Frequently, perform cashier and/service associate functions., • Perform other duties as assigned QUALIFICATIONS • Effective communication and customer service skills., • Must meet minimum age requirements to perform specific job functions., • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job., • Demonstrated ability to perform the technical requirements of the job. PREREQUISUTE TRAINING • Completed Cashier/Service Associate training packet Physical Requirements • Stand 100% of the time with occasional walking short distances., • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator., • Bend and lift products weighing up to 15 pounds continuously, 25 pounds frequently, and 50 pounds on occasion., • Push or pull up to 75 pounds on occasion., • Frequent reaching and grasping at waist level; occasionally above shoulder or below waist level., • Meet established volume activity standards for the position., • Have sufficient visual acuity to check ID cards, checks, invoices and other written documents. PREFERRED REQUIREMENTS • Greet all customers and provide them with prompt, courteous service and assistance., • Provide outstanding, friendly customer service., • Record (scan) the purchases of a customer into the cash register efficiently and accurately., • Collect money in the forms of cash, checks or electronic funds from customers and tender accurate change in accordance with company policies and procedures., • Provide customers and associates with refunds in accordance with standard practice., • Must be able to meet the physical requirements of the position, with or without reasonable accommodations., • Follow Anti-Money Laundering guidelines while processing Western Union, Money Orders, Prepaid Cards and Check Cashing. Salary range is between $ 16.00 - $22.30 Hrly Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Category/Area of Expertise: Retail Operations Job Requisition: 508564 Address: USA-NY-Wynantskill-40 Main Ave Store Code: Store 08392 Front End (5151774) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. DUTIES AND RESPONSIBILITIES • Ensure department associates are properly trained by certified trainers., • Maintain solid communication in the department, the store, and throughout the organization through the utilization of the Cash Office/Front End Communication Board and Task Management., • Observe and ensure compliance with company sanitation, safety, and food safety standards., • Observe and follow all company policies and established procedures. Support and comply with all company safety standards., • Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards., • Ensure that all of the various types of sales transactions and media accepted by the, • store are handled in strict accordance with established company policies and procedures, • including full compliance with any legal requirements., • Supervise the effective operation of the office/service desk/kiosk/front end/bottle room, • (if applicable) to include cleanliness, customer service, and accurate transactions., • Secure office and front-end cash drawers at all times when leaving it unattended;, • protect company assets at all times., • Have a total understanding of labor and productivity reports, scheduling, and ordering., • Follow all Front End department standard practices to ensure efficient operations., • Assist in conducting performance appraisals and service observations in accordance with, • company standards., • Maintain a neat, well-groomed personal appearance at all times and follow company, • personal appearance policy., • Perform cashier and/or bagging functions, as needed., • Perform service desk/kiosk and bookkeeper associate functions, as needed., • Assist in special projects and perform other functions as assigned by supervisor. QUALIFICATIONS • A high school graduate or equivalent preferred., • Strong understanding of store operations and merchandising techniques preferred., • Effective communication, customer service, and selling skills., • Must have effective interpersonal and organizational skills. Desire and ability to lead and manage a team., • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job., • Strong problem solving skills., • Must meet minimum age requirements. Physical Requirements • Ability to use computers and other communication systems required, performing all job functions., • Perform repetitive hand and arm motions., • Bend and lift products weighing up to 15 lbs. continuously, 25 lbs. frequently, and 50 lbs. on occasion., • Pull or push up to 75 lbs. on occasion., • Be able to handle a variety of substances associated with cleaning and packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners., • Stand 100% of the time with occasional walking short distances., • Use hands to frequently/continuously handle currency (paper and coin) as well as operate a variety of equipment such as cash register, lottery machine, scanner, computer, and calculator., • Lift and carry up to 15lbs occasionally., • Frequent reaching and grasping at waist level: occasionally above shoulder or below waist level., • Meet established volume activity standards for the position., • Have sufficient visual activity to check ID cards, checks, invoices and other written documents. PREFERRED REQUIREMENTS • Promote customer goodwill by role modeling and providing high standards in customer service., • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary to hold associates accountable to company standards. Foster a positive and inclusive environment to all associates., • Assist in managing the Front End operations in accordance with established department standard practices., • Assist in managing work schedules to effectively maintain customer service standards and meet associates' personal needs., • Fully utilize all Standard Practice Train Aids, Reference Documents, and Training Materials to train and develop associates to meet the departmental needs. Keep all yearly certification up to date., • Use good judgment in the delegation, assignment, and follow-up required for the efficient performance of the department as outlined on the Assignment Sheets., • Supervise performance of all duties and responsibilities of all Front End associates., • Assist the Manager of Customer Service in ensuring compliance with all Anti-Money Laundering regulations and training., • Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Salary range is between $ 18.95 - $27.25 Hrly Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

Category/Area of Expertise: Retail Operations Job Requisition: 509291 Address: USA-NY-Albany-96 Wolfe Road Store Code: Store 08362 Front End (5151745) Hannaford Supermarkets started out as a fresh produce vendor in Portland, Maine way back in 1883, and is still connected to those early roots as a local market. Hannaford actively seeks out farmers and producers to join our Local program which celebrates not only local foods, but the preservation of farmland, local traditions and local jobs. The connection we have to the source of our fresh foods is core to the way we do business, becoming the first major supermarket in the United States to document that all its seafood products were sustainably harvested. DUTIES AND RESPONSIBILITIES • Observe and follow all company policies and established procedures., • Maintain a neat, well-groomed personal appearance at all times and follow company personal appearance policy., • Assign fixed activities to front end and service desk/kiosk associates during idle periods as outlined on the Service Leader Assignment Sheets, • Assist in special projects and perform other functions as assigned by supervision., • Support and comply with all company safety standards. Communicate any needed equipment repairs or maintenance work needed. Keep work area free from debris and safety hazards., • Observe security standards by staying alert and being aware of customers' actions and behavior. Report to manager or security any abnormal behavior., • Secure front-end change drawer at all times when leaving it unattended; protect company assets at all times., • Maintain general housekeeping and sanitation standards in compliance with store policy and state and local health regulations on a regular, ongoing basis., • Frequently, perform cashier and/or bagging functions, • Frequently, perform service desk/kiosk and if trained, bookkeeper functions, • Perform all other duties as assigned. QUALIFICATIONS • Effective communication and customer service skills., • Must meet minimum age requirements to perform specific job functions (18 years of age)., • Demonstrated ability and willingness to learn multiple tasks and technical requirements of the job., • Demonstrated ability to perform the technical requirements of cashier and service desk/kiosk. Prerequisite Training: • Service Desk/Kiosk Stores: Completed Cashier/Service Associate and Service Desk/Kiosk training packets, • Non-Service Desk/Kiosk Stores: Completed Cashier (non-service desk/kiosk) training packet Physical Requirements • Perform repetitive hand and arm motions while standing/walking the majority of the shift., • Bend and lift products weighting up to 15 pounds continuously, 25 pounds frequently and 50 pounds on occasion., • Push or pull up to 75 pounds on occasion., • Work in and out of inclement weather when necessary., • Gather up to five shopping carts and push them to designated areas., • Be able to handle a variety of substances associated with cleaning materials, packaging materials, fresh fruits, vegetables, house plants/flowers and household cleaners., • Have sufficient visual acuity to check identification cards, checks, invoices and other written documents. PREFERRED REQUIREMENTS • Promote customer goodwill by providing high standards in customer service and resolving issues quickly and courteously., • Maintain effective work schedules for front-end & service desk/kiosk associates to meet business traffic requirements and minimize customer inconvenience., • Handle cash pickups and change orders as requested and log as required., • Verify all customer IDs presented and observe store policies pertaining to the acceptance of checks, and the sale of tobacco/alcoholic beverages., • Provide customers and associates with hassle-free refunds while applying all applicable guarantees, • Supervise performance of all duties and responsibilities of all front-end and service desk/kiosk associates as assigned by Manager of Customer Service, • Treat all associates with fairness, dignity, and respect. Provide recognition of accomplishments and offer constructive counseling when necessary., • Must be able to meet the physical requirements of the position, with or without reasonable accommodations. Salary range is between $ 17.60 - $26.20 Hrly Hannaford provides equal opportunity in employment to all associates and applicants for employment without regard to race, religion, color, sex (including pregnancy, childbirth and related conditions), age, veteran status, national origin, sexual orientation, gender identity and gender expression, disability, or any other characteristic protected by law.

In this role, the Hospital Front Desk Associate, where you will assist with packaging, labeling, and preparing items for delivery, work with supervisors to meet daily goals, and manage simple records and enter information accurately. Additional duties include support returns and exchanges in a timely manner, respond to questions by phone, email, or in-person, adhere to safety guidelines and company policies, help organize and maintain a tidy workspace, handle orders, shipments, and basic inventory checks, as well as coordinate with other departments when needed, learn company products and services to better assist others, follow schedules and complete assigned tasks on time, provide friendly assistance to customers and team members. To succeed in this role, you should have a willingness to learn on the job, clear communication skills, reliability and punctuality, basic computer or device use, a positive, team-focused attitude, and the ability to follow simple instructions. Benefits of this position may include weekly pay, flexible scheduling, on-the-job training, supportive team environment, opportunities for growth, and overtime availability. This role is open to candidates from all backgrounds, with training provided for those eager to learn.

Job DescriptionJOB SUMMARY The Guest Representative is responsible for the preparation and disposition of all night audit checklist work and reports. He/She/They is also responsible for providing attentive, courteous and efficient service to all guests throughout their stay while conducting the front office functions while on the 10pm – 6am shift. He/She/They are expected to actively develop superior service skills in dealing with clients, guest, and co-workers. QUALIFICATION STANDARDS EDUCATION & EXPERIENCE • Experience in hotel or a related field required., • High school diploma or equivalent required., • Associate or bachelor degree preferred with an emphasis in Hotel Management, Hospitality Management and/or related fields., • Knowledge of basic accounting principles., • Must be proficient in computer business software applications such as MS Word and MS Excel., • Must be fluent in English., • May be required to have a food handler’s license. PHYSICAL REQUIREMENTS • Long hours sometimes required., • Must be able to weekends and holidays as needed., • Light work – Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects., • Ability to stand during entire shift. MENTAL REQUIREMENTS • Must work well in stressful, high pressure situations., • Must have the ability to assimilate complex information and data from disparate sources and consider, adjust, or modify to meet the constraints of the particular need., • Must be effective in handling problems in the workplace, including anticipation, preventing, identifying and solving problems as necessary., • Must maintain composure and objectivity under pressure., • Must be able to convey information and ideas clearly. MENTAL REQUIREMENTS (continued) • Must be able to evaluate and select among alternative courses of action quickly and accurately., • Must be able to work with and understand financial information and data and basic arithmetic functions., • Must be able to work in a self-managed environment. DUTIES AND RESPONSIBILITIES SERVICE ATTITUDE AND COMMUNICATION • Maintain high standards of personal appearance and grooming, which include compliance with Brand dress code and uniform requirements., • Maintain a professional and friendly demeanour at all times., • Establish and maintain good communications and teamwork with fellow employees and other departments within the hotel., • Must be always attentive, courteous and efficient in the dealings with clients, guests, managers and all other employees., • Demonstrate a genuine care and commitment to guest service., • Greet and welcome all guests approaching the front desk in accordance with Brand standards., • Develop a team player attitude for the good of the hotel.GUEST REPRESENTATIVE RESPONSIBILITY, • Responsible for the preparation and disposition of all night audit checklist work and reports as well as the front office function on the third shift (10pm – 6am)., • Provide attentive, courteous and efficient service to all guests prior to arrival and throughout their stay., • Handle check-ins and check-outs in a friendly, efficient and courteous manner., • Respond to all guests’ requests, problems, complaints and/or accidents in an attentive, courteous and efficient manner., • Answer all guest inquires (i.e. hotel services and amenities, the area, etc.)., • Follow all Brand credit policies., • Be aware of all rates, packages and special promotions., • Obtain all necessary information when taking room reservations and follow rate quoting guidelines., • Fully understand and be able to operate all relevant aspects of the front desk computer system., • Focus on his/her role in contributing to guest satisfaction surveys., • Demonstrate appropriate phone skills., • Use Brand selling guidelines as part of the inquiry call process., • Consistently perform above average in the mystery call process., • Complete shift responsibility checklist, • Keep front office area clean and organized., • Prepare coffee and breakfast set-up each morning prior to serving time., • Pass and maintain food handlers license as required by hotel., • Fulfill all other Guest Representative functions and responsibilities. NIGHT AUDIT RESPONSIBILITY • Maintain proper record keeping according to Brand standards., • Initiate and complete the end of day process., • Complete the night audit checklist., • Balance daily reports and identify and correct any errors., • Maintain cashiering responsibilities as per front office procedures., • Run all necessary reports in a timely manner., • Ensure backup tape is run each night and put in specified spot to be sent to the corporate office., • Prepare for early morning checkouts., • Distribute or tabulate any work as outlined by management. GENERAL RESPONSIBILITY • Comply at all times with Brand compliance standards and regulations to encourage safe and efficient hotel operations., • Comply with all safety and security procedures as they relate to the building and guest corridors to ensure all areas are locked and secured., • Have a thorough working knowledge of security procedures., • Train any new Night Auditors as requested by management., • Keep working areas neat and organized., • Participate in all-employee meetings, events and other functions required by management., • Be familiar with all Brand policies and hotel rules, as well as hotel terminology., • Develop full understanding of hotel amenities and services., • Understand emergency procedures and be prepared to help when necessary., • Ensure correct and accurate cash handling while at the front desk., • Perform any other duties as requested by management.Pay is $18/hour Hours are Friday 10pm-6am and Saturday 10pm-6am Powered by JazzHR 0IGSoCtNdC