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  • Floor Manager
    Floor Manager
    25 days ago
    Full-time
    Park Slope, Brooklyn

    We are looking for a dedicated and experienced Floor Supervisor to oversee daily front-of-house operations and ensure exceptional guest service. With 5–10 years of supervisory experience and a Food & Beverage certification, you will be responsible for maintaining service standards, supporting staff, and ensuring smooth workflow throughout the venue. Key Responsibilities Supervise and support front-of-house staff during daily operations. Ensure excellent customer service and handle guest inquiries or concerns. Monitor floor activities to maintain smooth service flow and timely table turnover. Conduct staff briefings, delegate tasks, and ensure proper shift coverage. Train new employees and reinforce service standards for the team. Coordinate with kitchen, bar, and management teams for seamless operations. Ensure compliance with food safety, hygiene, and workplace safety standards. Assist with inventory checks, supply ordering, and stock control. Oversee cash handling, POS transactions, and end-of-shift procedures. Maintain cleanliness and organization across the dining area. Qualifications 5–10 years of supervisory or team-lead experience in hospitality. Valid Food & Beverage certification. Strong communication, leadership, and conflict-resolution skills. Solid understanding of restaurant operations and customer service standards. Ability to multitask in a fast-paced environment. Preferred Skills Experience training and developing staff. Knowledge of scheduling and basic reporting. Familiarity with POS systems and floor-management tools.

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