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Henderson Harbor Group is a premier executive search and consulting firm with deep experience in technology, finance, accounting and tax. The search division recruits highly skilled professionals for Contract and Permanent positions. We service our clients primarily in the NYC Metro area as well nationally through our AAFA and NPA networks. Our client is a well know real estate management firm in NYC. They are looking for a technical support specialist in supporting high net worth tenants during conferences and special events, on site (one location) ensuring technologies and equipment are operating efficiently. Responsibilities: • Friendly and professional demeanour with an emphasis on strong customer service., • Support video conferencing, Audio/Video events and streaming, including gaming activities., • Provide IT desktop support for Microsoft Windows, Apple MAC OS, Mobile devices, managed print endpoints and other emerging technologies., • Provide support to remote sites via remote control tools, as well as provide support to remote users., • Work as part of a small technology team supporting internal corporate employees on general software and hardware support. Requirements: • 1 year minimum of technology support experience desired., • Bachelor's Degree in Information Systems or equivalent experience., • You have solid analytical and problem-solving skills; proven ability to organize, manage, and complete multiple tasks in an efficient and timely fashion., • Excellent customer service orientation and communication skills required.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Global Gaming Team GBG’s Global Gaming team partners with leading operators, platforms, and technology providers across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player experiences at scale. This is a high-growth team operating in a fast-moving, highly regulated industry where innovation, trust, and compliance are critical to success. The Role - Acccount Manager, Gaming Working closely with the Global Gaming Director, this role is responsible for driving meaningful revenue growth across a portfolio of GBG’s Gaming clients. You will act as a strategic partner to customers, expanding existing relationships while identifying and closing new revenue opportunities through upsell, cross‑sell, and the introduction of additional GBG solutions. This position plays a key role in strengthening long‑term client partnerships and maximizing the commercial impact of GBG’s identity, fraud, and trust offerings within the gaming sector. What you will do • Deliver an exceptional client experience by partnering with Gaming customers to solve business challenges, address evolving requirements, and unlock new opportunities., • Clearly articulate the value and commercial impact of GBG’s full portfolio of identity, fraud, and trust solutions., • Lead and grow GBG’s largest Identity accounts, providing strategic direction and sales engagement support across complex opportunities., • Serve as the primary point of contact for clients, engaging stakeholders at both strategic and operational levels., • Collaborate closely with cross‑functional teams—including Product, Customer Success, Pre‑Sales, and Marketing—to ensure customer and sector insights inform the product roadmap., • Partner with Legal to support contract negotiations and successfully close commercial agreements., • Play a key role in developing and executing account strategies to meet and exceed revenue targets., • Represent GBG at industry events, conferences, and association meetings, sharing market insights and emerging trends with internal stakeholders. Skills we are looking for • Ability to develop and execute a robust account strategy and pipeline that supports commercial objectives, from opportunity identification through qualification, close, and expansion., • Proven strategic sales experience, consistently delivering double‑digit revenue growth through a consultative, value‑led approach., • Demonstrated success managing complex, multi‑level client relationships across C‑suite, commercial, and technical stakeholders., • Strong consultative skills, with the ability to understand customer requirements, challenges, and business objectives and translate them into clear, compelling value propositions., • Experience maintaining accurate pipeline, forecasting, and activity reporting to support commercial decision‑making., • Ability to advise on and support the execution of tactical marketing initiatives within the gaming or regulated technology sector., • Solid understanding of the online gambling and identity verification landscape, or closely related regulated markets., • Proven track record of growing and expanding revenue across large, enterprise‑level accounts., • High energy, resilience, and drive, with a demonstrated history of exceeding performance expectations., • Strong ability to simplify and present complex technical solutions in a clear, customer‑centric manner., • Excellent verbal, written, and presentation skills., • Collaborative mindset with the ability to thrive in a dynamic, team‑oriented environment. To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job DescriptionSalary: $20/hour Project FINDs missionis to provide low- and moderate-income and homeless seniors with the services and support they need to enrich their lives and live independently.Today Project FIND operates three supportive housing residences that are home to about 600 people and four senior centers with over 3,000 members. Our members and residents range from the healthy and active to the frail and homebound to the homeless. For all these men and women, Project FIND is a critical resource, providing housing, meals, and programs that help individuals navigate the challenges of aging by encouraging community engagement and healthy living. Please visit our website at:. Job Summary Reporting to the Director of Community Services, the Tech Cafe Coordinator is responsible for selecting and implementing virtual reality, e-game, pc, console, and other traditional gaming opportunities at our four Older Adult Centers (OACs). The Coordinator must collaborate with program staff to organize and distribute the Tech Caf Schedules across the OAC sites. Responsibilities and Duties • Research, selection and cataloging of appropriate tech caf, • Maintenance and troubleshooting of all gaming equipment and accessories including proper hygienic care of equipment., • Collaborating with program staff to create appropriate schedules each gaming cycle., • Work with volunteers/student interns that are assisting with the program, • Organize gaming stations/areas in the assigned spaces across sites., • Assist to develop and enforce safe-gaming practices and tech caf, • Obtain and maintain gaming waivers and activity sign-in sheets., • Create and coordinate tournaments or other like events across sites., • Guide, monitor and work with participants (entry-level to advanced) to support the program., • Submit data and reports as needed., • Assist to prepare monthly activity calendars, promotional flyers, and information materials., • Input program data into agency and NYC Aging database systems., • Ensure accurate and timely completion, daily upload and organized filing of activity sign-in sheets, logs, and all other program-related documents., • Maintain membership listservandassist with participant registration process., • Assist with collection, calculation, and documentation of program contributions., • Perform other related job tasks as requested or assigned. Qualifications • Must have a high-school diploma or equivalent., • Must possess excellent customer service skills., • Must have at least one year of relative experience (experience working with older adults is a plus)., • Must have pc and e-game knowledge. Schedule:20 Hours Per Week. Flex Schedule- Monday-Sunday. Project FIND participates in E-Verify, which confirms employment authorization through an electronic database maintained by the Social Security Administration and Department of Homeland Security. The E-Verify process is completed in conjunction with the Form I-9 Employment Eligibility Verification. E-Verify is not used as a tool to pre-screen candidates.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Global Gaming Team GBG’s Global Gaming team partners with leading operators, platforms, and technology providers across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player experiences at scale. This is a high-growth team operating in a fast-moving, highly regulated industry where innovation, trust, and compliance are critical to success. The Role - Sales Executive, Gaming As a Sales Executive within GBG’s Global Gaming business, you will play a critical role in driving revenue growth across a defined portfolio of online gaming operators, platforms, and digital gambling organizations. You’ll be responsible for winning new business while expanding strategic relationships with existing customers, positioning GBG’s identity, fraud, and location intelligence solutions as essential enablers in highly regulated markets. In this role, you’ll partner closely with Product, Marketing, Pre‑Sales, and Customer Success to deliver tailored, high‑impact solutions that help gaming operators meet regulatory requirements, reduce fraud, and create secure, seamless player experiences. You’ll operate as a trusted advisor, navigating complex sales cycles and bringing commercial insight and industry knowledge to every customer engagement within the global gaming ecosystem. What you will do • Develop and execute a strategic territory and account plan to consistently achieve quarterly and annual revenue targets., • Own the full sales cycle—from prospecting and qualification through negotiation and close—across complex, regulated gaming environments., • Build trusted relationships with senior stakeholders across Operations, Compliance, Fraud, Risk, and Technology within gaming organizations., • Uncover customer challenges and clearly articulate how GBG’s identity, fraud, and location solutions address regulatory, onboarding, and risk needs., • Collaborate closely with Pre‑Sales and Product teams to deliver tailored demonstrations, solution proposals, and RFP responses., • Maintain accurate pipeline forecasting and CRM discipline to ensure visibility, predictability, and accountability., • Stay current on gaming regulations, market trends, competitor offerings, and emerging risks to inform sales strategy., • Represent GBG at industry events, conferences, and customer engagements across global markets., • Partner with Customer Success to support smooth onboarding, customer adoption, and long‑term account growth. Skills we are looking for • Proven success in B2B SaaS sales, ideally within identity, fraud, regtech, martech, payments, or adjacent technology sectors., • Strong understanding of online gaming, sports betting, or digital entertainment, or a demonstrated ability to quickly ramp in regulated markets., • A consistent track record of meeting or exceeding revenue targets in complex, enterprise sales environments., • Ability to translate complex technical solutions into clear, compelling value propositions for executive and technical audiences., • Experience selling multi‑product or platform‑based solutions into mid‑market and enterprise customers., • Exceptional stakeholder management, negotiation, and presentation skills across diverse buyer personas., • Highly self‑motivated, organised, and comfortable owning a revenue number end‑to‑end., • Collaborative mindset with the ability to work effectively across cross‑functional, global teams., • A strong growth mindset and commercial curiosity about customer challenges, regulatory change, and industry evolution. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job DescriptionWHO WE AREAt Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. About the Field Marketing team The team is responsible for accelerating business domains' expansion and supporting Trustly's transition from a payment processor to a comprehensive global financial platform. We focus on driving high-quality pipeline and deal acceleration through a 360°ree; marketing approach that includes events, market research, ABM, and localized content. In the US, this team acts as the primary "marketing engine," bridge-building between global strategy and local go-to-market execution. About the role As a Field Marketing Manager, you will act as the Single Point of Contact (SPOC) for the business domain to which you are in charge and the markets, representing the Marketing department locally. This is an execution-heavy role where you own the regional marketing engine. Your mission is to drive revenue, support sales and activate brand value within specific target verticals: primarily Gaming, financial services, and subscriptions. You are not just following a playbook; you are the one running with the ball to ensure we win in the US market. What you'll do: • Drive the marketing engine across multiple online and offline channels simultaneously, ensuring constant motion and local execution., • Lead localized ABM campaigns to generate engagement and high-value sales meetings for Tier 1 accounts., • Work in the trenches with senior commercial teams to align all marketing activities with high-value deals and pipeline goals., • Coordinate daily with global teams in Content, CRM, and Creative Studio to ensure regional needs are met with high-quality resources., • Monitor competitors and field hypotheses to provide real-time feedback to Product Marketing, ensuring the value proposition hits the client's pain points., • Execute high-touch regional events, from executive roundtables to sales dinners and booth logistics, creating direct conversion opportunities., • Test and validate the GTM strategy by analyzing messaging and Ideal Customer Profiles (ICP) directly in the field.Who you are:, • 4-5 years of B2B Marketing experience, with a background in complex tech solutions or enterprise sales, to effectively partner with senior US stakeholders., • Strong commercial gravitas and the communication skills needed to collaborate with seasoned entrepreneurs and sales leaders, prioritizing deals over pure brand aesthetics., • Execution powerhouse with a "get things done" mindset, capable of moving from high-level ideas to organized action with high energy., • Customer-centric professional focused on identifying and solving the client’s real business pain points., • Proactive doer who takes initiative to knock on doors, find synergies, and mobilize teams to move the needle.

Job Description WE ARE HIRING A DIRECTOR OF BUSINESS DEVELOPMENT Ever opened a new bank account and got a weekend away? Spent on fashion and received a personal styling session? Picked up groceries and walked away with cinema tickets? If so, you’ve probably experienced a TLC Worldwide campaign - without even knowing it. At TLC, we help the world’s biggest brands drive customer acquisition, loyalty and engagement with emotionally engaging, experience-led rewards. From global banks to high street retailers, our programs are designed shift behaviour, boost ROI and build genuine brand love – at the fraction of the cost of discounting and cash offers. Backed by COSMOS, our all-in-one program platform, we deliver personalised campaigns at scale with live data, smart insights, and seamless customer journeys. We’ve spent 30 years mastering what moves customers; combining deep consumer insight, a global network of 100,000+ rewards, and a unique ability to drive measurable ROI for brands. We’re 400+ people strong, across 15 global hubs. A collective of marketers, creatives and strategists who care about doing great work - and having fun while we do it. We celebrate bold thinking, empower growth, and champion the kind of culture that helps people thrive. Why Us? We're not just any company – TLC’s team thrives on innovation, creativity, and bold ideas. You’ll be at the forefront of our expansion, shaping the future of our success - we’ll make sure you grow as fast as we do! * Work with the world’s biggest brands to create amazing campaigns * Competitive salary + uncapped commission structure! * Collaborative and dynamic team culture –every win is celebrated * Excellent learning & development opportunities Here are a few things that we've got to offer: * Dynamic & collaborative team in a creative environment with exposure to global clients & colleagues - Check out our clients * Weekly webinars to support your development through our People Academy * Annual TLC Wellness Week and programmes throughout the year * TLC Culture Club - including seasonal social events, tasty lunches & more * TLC Gives Back - volunteering opportunities, including off site visits and volunteering leave * TLC Rise - supporting and empowering women into leadership roles * 'Frankies' - Our very own awards ceremony where we walk down the TLC red carpet in our best outfits * TLC Owner's Club - Everyone that is part of the TLC experience contributes to our success, which is why we all own a piece of TLC as part of our share holder scheme What you'll be doing: * Multi-Sector Hunting -You will identify and pursue opportunities across a diverse range of sectors, including: Financial Services, Insurance, Dining/QSR, CPG/FMCG, Gaming, Retail, Utilities, and Travel & Transport. * You will obsessively build your own pipeline, mixing cold outreach, networking, and creativity to open doors. You aren't waiting for leads; you are creating them. * Revenue Generation -You are comfortable carrying a significant individual quota (targeting $3M+ annually). To you, a target isn't a suggestion, it's a commitment. * You know how to manage a high volume of activity without losing focus on the big wins. You treat every interaction as an opportunity to move the ball forward. * Solution Selling & Tech-Fluency -You aren't selling widgets; you’re selling engagement, loyalty, and increments in CLV. You will leverage COSMOS™ data to prove to brand managers and marketing directors why experiences work better than cash-back. * You can speak the language of different industries. You know that a QSR client cares about frequency and basket size, while an Insurance client cares about churn and retention. You tailor the pitch to fit the pain point. * Collaborative Influence -While you are an individual contributor, you win with the team. You collaborate seamlessly with Client Success, Data, and Creative to ensure your pitches are airtight. You mentor junior team members by setting the pace and showing them what "great" looks like in action. Who we're looking for: * You’ve nailed consultative sales and moved beyond order-taking. * You’re comfortable selling into multiple sectors: Retail, CPG, Telco and thrive on learning new industries fast. * You hit and exceed targets consistently and can walk us through your biggest wins. * You’re commercially curious, always asking “why” and “what if” to uncover real client challenges. * You use data to build a strong business case and understand margin, ROI, and CLV. * You keep your pipeline clean because you know a tidy CRM means better results. * You’re confident enough to challenge prospects with playful pushing, resilient when faced with a “no,” and bring energy and personality to the team * Professional and fun, knowing when to hustle and when to crack a joke. Being a people-led business, we hire upon values and believe that our people are what make the beloved TLC culture so unique. At TLC we aim to create a ‘world within the world’ that is free from prejudice, bias and inequity. A world where diversity is valued and celebrated, and where we work hard to ensure all our wonderful people are given equal opportunity to succeed. If you're excited by everything we've told you, then it's time to apply!

Job DescriptionCompany Description Founded in 1999 and premium listed on the Main Market of the London Stock Exchange, Playtech is a technology leader in the gambling industry with over 7,000 employees across 20 countries. Playtech is the gambling industry's leading technology company delivering business intelligence-driven gambling software, services, content, and platform technology across the industry's most popular product verticals, including casino, live casino, sports betting, virtual sports, bingo and poker. Here at Playtech, we genuinely believe that people are our biggest asset. Diverse thoughts, experiences, and individual characteristics enrich our work environment and lead to better business decisions. Recognizing differences and ensuring our processes are transparent is the core of Playtech’s overall commitment to responsible business practices. Read more about who we are and what we do here: & Job Description We are seeking a high-impact Customer Success Director - Live to lead the commercial and operational evolution of our North American B2B partnerships. In this role, you will be the primary bridge between our global R&D hubs and our US-based iGaming operator partners. You aren’t just managing a relationship; you are an embedded consultant helping the world’s leading sportsbooks and casinos optimize their Live Casino ecosystems. From the floor of our state-of-the-art studios to C-suite boardroom presentations, you will drive value, local strategy, and sustainable revenue growth. What You’ll Be Doing • Customer Success & Value Delivery: Act as the primary commercial and operational consultant for US-based partners, ensuring they receive a best-in-class B2B Live Dealer service and maximum ROI., • Strategic Market Alignment: Liaise with international creative and R&D teams to localize products (Live Table Games, Game Shows) specifically for the nuances of the US market., • Operational & Studio Oversight: Conduct regular studio tours and site visits, collaborating with Studio Managers to implement customer-specific improvements and operational excellence., • Growth & Upselling: Proactively identify and close opportunities for revenue growth, including dedicated studio environments, new table types, and localized dealer options., • Business Intelligence & Reporting: Deliver advanced BI insights to partners. You will analyze functional metrics to help them optimize seat occupancy, betting limits, and player retention., • Sales Support: Partner with the Business Development team during high-value pitches, providing the operational "proof of concept" and product expertise needed to win new business., • Competitor Analysis: Maintain a pulse on the North American B2B landscape to ensure our technology and studio offerings remain the superior choice for operators.Qualifications Who You Are • Minimum Experience: At least 5 years of relevant professional and industry experience is required., • Experienced Industry Professional: You bring senior-level commercial or operational experience from a North American iGaming operator or B2B provider, with a deep focus on the Live Dealer/Table Games vertical., • Commercial Strategist: You have a proven track record of managing partner success and driving upselling initiatives through a consultative, data-driven approach., • Operational Mindset: You understand the "mechanics" of a live studio, from game presentation standards to technical delivery and table management., • Data Literate: You are proficient in Power BI or Tableau, with the ability to translate complex gaming data into actionable insights for partners., • Strong Communicator: You are an exceptional presenter, comfortable influencing C-suite executives at major US sportsbooks and casino operators., • Technically Savvy: You are familiar with Atlassian Jira and Confluence for managing cross-functional projects with global R&D teams., • Regulatory Expert: You possess a strong grasp of North American regulatory requirements for live-streamed casino content and state-level compliance., • Salary Range: $160,000 – $220,000 per year., • Individual pay is determined by various factors, including work location, years of experience, and core competencies., • Other Compensation: Eligible for an Annual Bonus based on individual and company performance metrics., • Health & Wellness: Comprehensive medical, dental, and vision insurance. Includes access to Health Savings Accounts (HSA) and Flexible Spending Accounts (FSA)., • Income Protection: Company-paid Long-Term Disability (LTD), Short-Term Disability (STD), and Life Insurance., • Retirement: 401(k) plan with a 4% company match., • Paid Time Off: 12 days of vacation and 5 days of sick time annually. Additional Information Accommodations & Equal Opportunity If you need reasonable accommodation and/or assistance during the application and hiring process, applicants can contact the Playtech-People & Culture Team for assistance at . Our team will be happy to help! Playtech is an equal opportunity employer. All qualified applicants will receive consideration of employment equally without regard to age, ancestry, colour, gender identity or expression, national origin, physical or mental disability, protected veteran, religion, sex, or any other characteristic protected by applicable laws, regulations, and ordinances

Job DescriptionWHO WE AREAt Trustly, we're building a smarter, faster, and more secure financial future by revolutionizing the world of payments. As a global leader in Open Banking Payments, we are establishing Pay by Bank as the new standard at checkout, providing unparalleled freedom, speed, and ease to millions of consumers and merchants worldwide. Our Ambition: To build the world’s most disruptive payment network and redefine what the payment experience should feel like. Trustly is a global team of innovators, collaborators, and doers. If you are driven by a strong sense of purpose and thrive in a dynamic, entrepreneurial, and high-growth environment, join us and be part of a team that’s transforming the way the world pays. ABOUT THE ROLEAs the Senior Finance Manager, you will be the primary financial lead for three of Trustly’s most critical global domains: US Gaming, WW Pay, and WW Customer Service. This is a high-visibility leadership position that sits at the intersection of commercial growth and operational scale. Reporting to the VP of Commercial Finance, you will lead a team responsible for the financial health, forecasting accuracy, and strategic expansion of your Global business domains. You will move between high-level budgeting with executives and granular performance analysis with domain leads, ensuring that every commercial decision is backed by data-driven financial logic. WHAT YOU'LL DO • Act as the primary financial advisor to the heads of US Gaming, WW Pay, and WW Customer Service. You aren't just at the table; you are helping set the agenda., • Lead, develop, and empower your team. You will be responsible for their professional growth and the quality of the team’s financial output., • Own the financial architecture for WW Customer Service. Partner with operations to balance world-class service levels with unit-cost efficiency and scalable resource planning., • Take ultimate accountability for the financial health of your domains. You will identify macro trends, regional risks, and global opportunities that move the needle for Trustly., • Lead the evaluation of major commercial initiatives, multi-year contracts, and pricing strategies, ensuring every deal aligns with our long-term margin targets., • Modernise how we track and forecast. You will lead the charge in evolving our FP&A tools and data structures to support a multi-billion dollar transaction volume.WHO YOU ARE, • 7+ years of progressive experience in FP&A, or Commercial Finance within the FinTech, Payments, or technology sectors., • You look beyond the next quarter. You have a proven ability to influence VPs and C-suite stakeholders through data-backed conviction., • Demonstrated expertise in P&L management, financial modeling, forecasting, and variance analysis., • Experience with modern BI tools and ERPs and a desire to leverage AI to maximise productivity., • Excellent communication skills with the ability to present complex financial information clearly and concisely.

Job Description Enabling safe and rewarding digital lives for genuine people, everywhere We make it our mission to ensure more genuine people have digital access to opportunities, and businesses have access to more genuine people. Our technology draws on diverse and reliable data to create a single point of truth for identity and address verification. With over 30 years of experience behind us our team and technology are focused on enabling safe and rewarding digital lives for everyone. Regardless of age, location or background, genuine people everywhere should be able to digitally prove who they are and where they live. About the team and role Global Gaming Team GBG’s Global Gaming team partners with leading operators, platforms, and technology providers across online gaming and sports betting worldwide. We help customers navigate complex regulatory environments, mitigate fraud, verify identity with confidence, and deliver secure, trusted player experiences at scale. This is a high-growth team operating in a fast-moving, highly regulated industry where innovation, trust, and compliance are critical to success. The Role - Sales Manager, Gaming As Sales Manager for GBG’s Global Gaming Sales team, you’ll serve as a player-coach, balancing direct revenue ownership with team leadership and development. You will lead and mentor a team of Sales Executives while managing your own portfolio of high-value gaming customers and prospects. In this role, you’ll drive new business, expand existing accounts, and position GBG’s identity, fraud, and location solutions as strategic advantages for gaming operators navigating regulatory complexity. You’ll collaborate closely with cross-functional partners to deliver meaningful customer outcomes and sustain long-term growth in a competitive market. What you will do • Lead, coach, and develop a team of Sales Executives to consistently outperform individual and team revenue targets., • Own a personal sales pipeline, driving new business and expanding strategic gaming accounts., • Actively support high-impact opportunities through customer meetings, proposals, negotiations, and complex deal execution., • Build and sustain a high-performance sales culture through hands-on coaching, strong forecasting discipline, and effective CRM usage., • Analyze market trends, regulatory developments, and customer needs across the global gaming landscape to inform sales strategy and prioritization., • Partner closely with Product, Marketing, Pre-Sales, and Customer Success to deliver cohesive, high-quality go-to-market execution., • Provide guidance on deal structuring, pricing strategy, and resource allocation to maximize commercial outcomes., • Lead regular pipeline reviews, forecast updates, and sales performance evaluations to ensure visibility and accountability., • Drive cross-functional alignment to enhance customer experience and unlock incremental growth opportunities., • Represent GBG at industry events, conferences, and strategic partner engagements to strengthen market presence and relationships. Skills we are looking for • Proven experience leading or mentoring sales teams in a SaaS, identity, fraud, regtech, payments, or gaming‑related environment., • Demonstrated success as an individual contributor in enterprise or strategic sales., • Strong understanding of the online gaming and sports betting space, including regulatory and operational dynamics., • Ability to balance leadership responsibilities with personal quota ownership., • Exceptional communication, negotiation, and stakeholder engagement skills., • Experience managing multi‑product or platform‑based enterprise sales cycles., • Strong commercial acumen with a data‑driven approach to coaching and decision‑making., • Ability to build trust, motivate teams, and create a culture of accountability and continuous improvement., • Comfortable working cross‑functionally in a global, matrixed environment., • Strategic thinker with a proactive, solutions‑oriented mindset. Benefits To find out more As an equal opportunity employer, we are dedicated to creating a diverse and inclusive workplace where everyone feels valued and empowered. Please inform your GBG Talent Attraction Partner if you require any reasonable adjustments to the interview process. To chat to the Talent Attraction team and find out more about our benefits and why we’re a great place to work, drop an email to and we’ll be in touch. You can also find out more about careers at GBG and check out our current opportunities at gbgplc.com/careers.

Job Description ABOUT JACKPOT At Jackpot., our mission is to create the most trusted online lottery and gaming destination. From the very beginning, we've focused on delivering a seamless, user-friendly experience that allows players globally to enjoy their favorite games in a secure, exciting, and engaging environment. Internally, we've fostered a culture built on our core values – Decisiveness, Grit, and Lifelong Learning. These principles shape our work environment and guide our efforts as we collaborate, innovate, and support one another in scaling our platform to leave a lasting impact on the gaming industry. THE ROLE At Jackpot, our Operations team is vital to our success. We're seeking a dedicated and passionate Part-Time Operations Associate to support our lottery ticket operations. Reporting to the Operations Manager, this position is based on-site in Brooklyn, NY. If you're eager to grow your career in operations, excited about contributing to a start-up, and looking to play a key role in the growth of a new business, this is the perfect opportunity for you! Schedule: Hours are flexible and based on business needs. WHAT YOU'LL DO • Accurately and efficiently process customer orders to ensure a smooth and organized experience., • Follow opening and closing procedures for assigned work area., • Maintain all location equipment, ensuring it remains in good working condition., • Troubleshoot basic technical issues., • Promptly escalate any issues, concerns, or feedback to the on-duty supervisor., • Adhere to established operating procedures to maintain quality and consistency., • If applicable, support the retail store, including processing transactions, overseeing inventory, maintaining organization, and keeping the store clean., • A minimum of a High School degree or equivalent., • Must be 18 years or older., • The willingness to work flexible hours as needed, which may include extended shifts in the day or night and/or occasional weekends or holidays., • A passion for learning new processes and technologies., • Experience in fast-paced environments., • Self-starter mentality and sharp attention to detail, with the ability to prioritize and tackle tasks independently., • Hourly Pay Rate: $19, • 401(k), • Sick Time, • Dedication to Lifelong Learning through our Monthly Speaker Series, • Monthly cultural and social events #LI-Onsite

Job DescriptionWho We AreQvest US is the global leader in technology and business consulting for the Media & Entertainment and Consumer Packaged Goods & Retail industries. We strategize, advise, design, develop and implement future-forward business & technology solutions. With expertise in digital media supply chain, data & analytics, IP & rights management, broadcast transformation, Salesforce and applied AI, our exceptionally talented teams partner with Fortune 1,000 companies to revolutionize markets and set new industry standards. Who We’re SeekingWe are seeking someone to lead our revenue growth team. A key focus will be to support the pivot into high-growth M&E sub-segments, including Gaming, OTT/Streaming services, Sports Betting, Parks & Resorts, and Creator Economy platforms. This leader will be responsible for overseeing marketing, partner alliances, and sales into new logos. They will be responsible for setting the sales and marketing strategy and executing against it. This is a hands on role with individual sales a part of the responsibility.What You'll Do • Strategic GTM Alignment: Align Marketing and Sales efforts to best position Qvest US as domain experts within new sub-segments, • Sub-Segment Expansion: Architect and execute the strategy for non-studio verticals (e.g., Gaming, Sports, Music Tech), identifying unique pain points where our technical IP provides a competitive edge, • Consultative Technical Selling: Oversee the pursuit of complex, high-value digital transformation engagements, ensuring our team speaks the language of industry C-Suite, • Direct Deal Ownership: Personally leads the pursuit and closing of "Tier 1" accounts in new sub-segments, • Pipeline Generation: Shift the culture from farming (referral-based) to proactive (hunting). You will build a "cold-to-close" engine that targets new logos, • Partner Alliances: Strengthen partnerships with AWS, Azure, and Google Cloud’s M&E divisions to drive co-sell opportunities in emerging tech sectors, • Revenue Operations: Develop and implement sales metrics and performance targets, regularly monitoring sales activity, pipelines, and conversion rates to drive continuous improvement, • Unify Sales, Marketing, Partnerships, Customer Success, and Revenue Operations into a single, aligned revenue engine with shared goals, processes, and metricsWhat You’ll Bring, • 7+ years of leadership experience, specifically within B2B/ Professional Services/ Systems Integrator firm, • Deep familiarity with the Media & Entertainment lifecycle (production to distribution), • Proven success in taking a service offering from a core market into adjacent verticals. You should have a "playbook" for entering new sub-segments, • An active book of decision-makers within Gaming, Streaming, or Professional Sports organizations, • Proven ability to work with strategic partners to successfully grow revenue through alliances and channels, • Track record of success in dealing with RFPs and tenders as well as in closing deals with key media and digital players and Fortune 500 corporations, • Bachelor's degree in relevant fields (e.g., business administration, engineering, industrial engineering, or similar)

Job Description Enterprise Account Executive closes deals. This one builds a category. The Company Sendbird is on a mission to build the AI workforce of tomorrow. For over a decade, we built the infrastructure behind conversations—chat, voice, video, messaging APIs—and became the #1 CPaaS platform for in-app communications. 4,000+ brands trust us. 7 billion messages flow through our platform every month. 300 million monthly active users. We powered conversations for DoorDash, Match Group, Noom, Yahoo Sports, Rakuten, and thousands of others. We were good at what we did. Really good. We also saw it early: AI would fundamentally reshape how businesses talk to customers. The infrastructure we'd spent a decade building would become commoditized. The value would move up the stack—into intelligence, into experience, into outcomes. We had a choice: protect what we built, or reinvent ourselves. We chose reinvention. In December 2024, we made the full strategic pivot to AI-first customer experience. By February 2025, we'd launched our AI agent for enterprise CX—built on a decade of conversation data, now with intelligence on top. And in November 2025, we rebranded to delight.ai. The name says it all. AI's real promise isn't efficiency or cost savings. It's giving customers back something they lost—the feeling of being truly understood and cared for. Not satisfied. Delighted. The Product Delight.ai is the AI concierge for customer experience. Most AI agents forget you the moment the conversation ends. Ours doesn't. Delight.ai builds memory over time, learns preferences, and connects context across every channel—chat, SMS, email, voice, WhatsApp—without losing the thread. We're building AI that makes customers feel understood, seen, and remembered. Why Enterprise Account Executive AI is reshaping how enterprises think about customer experience, and most of them don't fully understand what that means yet. That's the opportunity. You're not just selling software. You're showing companies what's possible when intelligence gets layered on top of every customer conversation they'll ever have. Sendbird is at an inflection point. We've spent a decade earning trust with 4,000+ enterprise brands. Now we're bringing them into the AI era with delight.ai. We need sellers who can challenge the way customers think, open doors that don't exist yet, and close deals that matter. The Role You'll own the full enterprise sales cycle, from self-sourced outbound to closed-won, targeting accounts in the Central and West Coast markets. This role is for someone who thrives with ownership, moves fast, and knows how to make a complex sale feel inevitable. You might be this person if: • You build your own pipeline and use AI to do it faster and smarter than anyone else., • You can walk into a room of skeptical enterprise stakeholders and leave them seeing a problem they didn't know they had., • You're as comfortable talking to a developer about API infrastructure as you are with a CFO about ROI., • Multi-threaded enterprise deals energize you rather than slow you down., • You obsess over your pipeline. 3x isn't enough, you want 5x, and you know exactly what's in it at any given moment., • You've closed high six- and seven-figure deals and can speak to exactly how you did it., • You bring energy and humor without sacrificing precision., • You debrief losses out loud, share what's working, and actively make the people around you better. You know how to read a room., • 5–8 years of technology sales experience with a proven track record of closing enterprise-level deals., • Demonstrated success in complex solution sales. High six- to seven-figure deal sizes, long cycles, multiple stakeholders., • An outbound-first mentality. You build your own pipeline and don't rely on inbound to hit quota., • Fluency using AI tools in your day-to-day workflow, from prospecting and account research to pipeline management and reporting., • Source, qualify, and close enterprise deals end-to-end. Outbound is your starting point, with AI-powered prospecting and enrichment as core parts of your process., • Build and maintain a 3–5x qualified pipeline with consistent, disciplined hygiene., • Challenge enterprise buyers, product, engineering, and CX leaders, to rethink how AI-powered conversations can transform their customer experience., • Navigate complex, multi-threaded sales processes across large organizations, aligning stakeholders at every level., • Bring a consultative lens to every deal. Understand the customer's business deeply before you ever pitch a solution., • Use AI to automate research, prep, and follow-up so your time stays focused on high-value selling activity., • Formal SaaS sales training from a competitive, high-performance environment., • Background at a top-tier professional services firm (investment banking, management consulting, or similar)., • Experience selling AI, Customer Support, or Customer Experience software., • Previous success selling to enterprise developer and product teams., • Familiarity with vertical industries like communities, live-streaming, on-demand, ecommerce, or gaming., • Hands-on experience with AI workflow tools such as Claude, Make, n8n, or similar platforms to automate and scale personal and team productivity. We take care of the people who build the future. Here's some of what you can expect when you join Sendbird. • Medical, dental, and vision coverage, on us. Sendbird covers 100% of the premium for our employees and roughly 80% for their dependents., • Generous time off. 20 days PTO, 13 company holidays, 7 sick days, 2 rest & rejuvenation days, 1 volunteer day, and your birthday off., • $3,500 annual "Be Your Best Self" boost. Spend it on anything that helps you grow. Gym memberships, therapy, books, courses, massages, and more., • Parental leave for all new parents. Time to be present for the moments that matter most., • 401(k) from day one. Auto-enrollment, flexible contributions, and access to Vanguard's investment platform., • HSA & FSA options. Pre-tax accounts to cover healthcare, dependent care, and commuter expenses. For cash compensation, we set standard ranges for all roles based on function, level, and geographic location. To determine our ranges, we utilize a variety of compensation data benchmarked against similar-stage growth companies. A reasonable estimate of the current salary range for this role is $230,000 - $300,000 OTE . This range is specific to the San Francisco Bay market. We consider several factors when making final compensation decisions including, but not limited to, skill sets, experience and training, licensure and certifications, and other business and organizational needs which may cause your specific offer to vary from the amount listed above. Flexible Work Policy We offer a flexible work schedule at Sendbird. We also value collaboration and relationship building. With those values in mind, we require all employees within an hour's commute range of their local office to gather with their team in the office three days per week as a minimum. Some of our roles require a more frequent in-office schedule. Please work with your manager to understand the office time requirements for your position. What diversity and inclusion mean to us There is no such thing as a perfect candidate and the best employees come from a wide range of backgrounds, experiences, and skill sets. Sendbird is a place where everyone can learn and grow. We respect, promote, and encourage diversity for equal employment opportunities and encourage you to apply if this role excites you. Why Sendbird We're not optimizing an existing market, we're defining a new one. Delight.ai sits at the intersection of a decade of conversation infrastructure and the AI moment that's reshaping every customer relationship on the planet. If you want to own a territory, build something real, and be part of a team that's moving with genuine urgency, this is the place. Sendbird is building the AI workforce of tomorrow, and we hire that way too. Learn more about our interview process, how we evaluate candidates, and the role AI plays along the way.

Job Description Job Title: Principal Consultant, Data Work Style/ Location: Onsite, Washington DC Metro or New York, NY Type: Full-Time, USC and GC Status Accepted Sector: Data, AI & Analytics Target Salary: Competitive Position Overview BizFirst is supporting our client in identifying a Principal Consultant to lead data and AI engagements across a broad mix of industries and platforms. This is a senior, hands-on role for someone with 10+ years of experience who wants to own customer relationships, lead multi-stream delivery, and help shape a growing practice. Principal Consultants run their engagements. You’ll have direct access to client executives and data leadership, set technical direction for delivery teams, and decide how the work gets done. A growing portion of the practice sits at the intersection of data and generative AI, helping customers build agentic workflows, semantic layers, and LLM-ready data foundations. Our client is a fast-growing global data and AI consultancy with operations across three continents and 140+ consultants serving 70+ enterprise clients. They’ve built a consultant-first culture with a proprietary learning academy, paid certifications, and deep partnerships with platforms like Snowflake, Databricks, and Google Cloud. The US office combines the credibility of an established global brand with the energy of a New York startup. Your Career, Accelerated This is a senior role with real ownership. You’ll run engagements end-to-end, set the technical direction, and make decisions close to the ground where they can make a difference. You’ll work across a wide range of verticals and platforms, partner with alliance teams at Snowflake, Databricks, and Google Cloud to shape new work, and help build the playbooks, reference architectures, and learning academy modules that the next generation of consultants will learn from. What You'll Do • Own the customer relationship. Run multi-stream programs with direct access to client executives and data leadership, and make the calls that move the work forward, • Grow the account. Partner with business development, sales engineering, and Snowflake, Databricks, and Google Cloud alliance teams to scope new work, shape proposals, and expand existing engagements, • Deliver hands-on. Ship production-grade data platforms, pipelines, and AI workflows alongside consultants and senior consultants. Delivery at this level is hands-on, nothing gets handed off and forgotten, • Lead the team. Set technical direction for delivery teams of three to six consultants, break work into clear streams, unblock your engineers, review their code and designs, and raise the bar through your own contributions, • Shape the practice. Contribute to playbooks, reference architectures, and delivery patterns; mentor Senior Consultants moving toward Principal; and author the learning academy modules you wish had existed earlier in your career Tools & Tech Stack • Languages: SQL (lots of it), Python, Spark, • Data Platforms: Snowflake, Databricks, BigQuery, Microsoft Fabric; breadth across more than one is a plus, • Transformation & Orchestration: dbt, Airflow, Dagster, Prefect, • Ingestion & Streaming: Fivetran, Airbyte, dlt, Kafka, Kinesis, or homegrown pipelines, • Cloud: GCP, AWS, Azure, • Governance & Catalog: Unity Catalog, Snowflake Horizon, Microsoft Purview, • GenAI & ML: Snowflake Cortex, Databricks Mosaic, Vertex AI; RAG, semantic search, agentic workflows, and LLM-in-the-loop systems, • BI & Viz: Power BI, Tableau, Looker What We're Looking For This is a senior role, so we’re looking for someone with deep technical chops, a track record leading multi-stream delivery, and the judgment to run customer relationships at the executive level. Depth in many of these areas is what we’re after: • Located in Washington DC Metro or New York, NY, • 10+ years in data engineering, analytics engineering, or data platform consulting, • Track record leading multi-stream delivery on complex data and analytics programs, • Strong SQL fundamentals and data modeling depth (Kimball, Inmon, Data Vault, whatever your flavor), plus solid grounding in data engineering principles like data timelines, cleaning, and pipeline engineering, • Deep hands-on experience with modern cloud data platforms (Snowflake, Databricks, BigQuery, or Microsoft Fabric) and production ELT/streaming environments, • Working knowledge of data lakes, including when to use them and how to play to their strengths, • Hands-on experience with dbt and modern orchestrators like Airflow, Dagster, or Prefect, • Experience designing for lineage, access control, and cost efficiency from day one using tools like Unity Catalog, Snowflake Horizon, or Microsoft Purview, • Comfort working directly with client executives and data leadership, shaping proposals, and partnering with sales engineering and platform alliance teams, • Familiarity with classical ML and modern generative AI patterns including RAG, semantic search, agentic workflows, and LLM-in-the-loop systems, • Experience working with BI and data viz tools such as Power BI, Tableau, or Looker, • A hands-on delivery mindset, this role codes, reviews designs, and unblocks the team, it doesn’t hand things off and hope for the best, • A natural problem solver who stays curious, adapts quickly, and wants to build a better consultancy based on empowerment, autonomy, and doing right by the customer These aren't requirements, but if any of these describe you, we'd love to hear about it: • Certifications: Snowflake SnowPro, Databricks Data Engineer Professional, Google Cloud Professional Data Engineer, Microsoft Fabric Analytics Engineer Associate, and the like, • Hands-on experience building agentic workflows, semantic layers, or LLM-ready data foundations in production, • Industry depth in financial services, media and ad tech, gaming, freight and logistics, trading, or the public sector Perks & Benefits Our client offers stock standard benefits that everybody wants, plus a few extras: • Competitive salary, • Medical, Dental, and Vision plans picked for both young single professionals and those with families to support, • 401(k) match, dollar-for-dollar, up to 4% of your salary, • Flexible paid time off designed for adults, take time as you need it (and you do need at least two weeks off, preferably contiguous, per year), • Top-of-the-line hardware, optimized for horsepower or mobility (we’re all on Macs), • Proprietary learning academy with 100+ custom modules. At Principal level you’ll help shape the curriculum, authoring modules and mentoring peers through the topics you know best, • Certification stipend for the platforms you deliver on About BizFirst BizFirst is a recruiting firm built for companies that got tired of being account #47. We place talent across AI and data, GovCon, finance and operations, and telecom infrastructure. Every search is led by a senior Delivery Lead managing just 3 to 4 clients total. The result: candidates in days, a single point of contact from kickoff to placement, and a 94% retention rate past 90 days.

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role As a Manager in the Corporate Development & Strategy team, you will be responsible for assisting with the development and execution of BetMGM's growth strategy, both organic and inorganic. You will provide insights and recommendations to the team members and other key stakeholders based on research and analysis of the industry, as well as detailed due diligence of potential opportunities. Responsibilities * Build comprehensive business cases to evaluate both internal and external initiatives that help drive decision making. * Work closely with internal stakeholders to support the development and execution of BetMGM's growth strategy, which includes identifying key opportunities and threats to the business, defining and protecting the company's competitive advantages, and evaluating competitive dynamics within the industry. * Collaborate with teams across the BetMGM organization (e.g., Marketing, Product, Customer Operations) on critical projects as needed. * Assist in the preparation of materials for key shareholders, including executive business reviews, board meetings, and investor events (i.e., public earnings calls and presentations). * Steward the annual strategic & financial planning process in partnership with the Finance, HR, and Commercial departments, amongst others * Build and sustain relationships across all lines of business to promote alignment to our corporate strategy. * Track market share performance of BetMGM and key competitors across all jurisdictions and regularly report to internal stakeholders. * Maintain a database of comparable transactions in the market and regularly report relevant industry news to internal stakeholders and board members. * Assist with all aspects of the company's inorganic strategy including conducting market research, identifying potential targets, analyzing risks and opportunities, comprehensive financial modeling and valuation analysis, due-diligence, transaction negotiation, coordination of all internal and external transaction constituencies, and facilitating post-close integration. * Perform other duties and responsibilities as requested. Qualifications * 7+ years of experience in investment banking, strategy consulting, private equity, or corporate development roles. * Entrepreneurial, proactive in identifying opportunities and solutions, and areas to add value * Proven experience in business, industry and due diligence and an ability to present those finding in a clear, concise, and actionable manner. * Deep experience with financial modeling and various valuation methodologies. * Experience creating executive-level presentations for internal and external stakeholders. * Experience working with high growth technology and / or media companies strongly preferred. Gaming industry knowledge not required but a plus. * Willingness and ability to learn the nuances of a new, highly regulated industry and become rapidly acquainted with the competitive landscape. * Superior project management skills, with the ability to proactively manage numerous projects with competing timelines. * Highly organized with superior attention to detail. * Comfortable with ambiguity and demonstrated ability to work independently in a fast-paced and rapidly changing environment. * Results-driven and able to strike the right balance between detail-focused and grasping the big picture. * Exceptional problem-solving skills, hypothesis driven with the ability to independently evaluate opportunities, conduct analysis, and make innovative strategic recommendations Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-HYBRID #LI-IK1

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role The Director defines and drives the overall strategy and vision for the Risk, Fraud, Responsible Gambling,and Payments Operations teams who primarily work in a contact center environment handling both inbound live customer contacts as well asinternally-generatedworkflows. Through effective leadership, the Director fosters a culture of collaboration, teamwork, and innovation that continually elevate thecustomerexperience in alignment with his/her vision. This multi-national team triages responsible gaming concerns, resolves payment inquiries, reviews cases related to Know Your Customer (KYC), Source of Funds (SOF), Anti-Money Laundering (AML)and Responsible Gaming (RG) concerns, as well as other functions that protect both our Players and our company. Our Risk, Fraud and Payment Operations teams protect our customers by verifying identity, ensure deposits and withdrawals are safe, fast, efficient, and cost-effective while simultaneously securing player accounts and, in partnership with several stakeholders, make BetMGM a place to game responsibly. This role proactively works with individuals across the organization to influence process and policy decisions, advocate for the needs of their team, and drive customer centric interactions that exceed expectations. WhatYou'llDo (Key Responsibilities): * Craft and execute a comprehensive plan that ensures continuous, uninterrupted contact center operations for all our Risk, Fraud, and Payment teams * Directly manage exempt and non-exempt staff who oversee several hundred contact center agentslocatedacross the U.S. and internationally * Define a holistic Risk, Fraud,Responsible Gambling,and Payment Operations strategy with a view toward enterprise systems/structures, handling protocols, required tooling, and rules of engagement between/across organizational teams that aligns to your vision for the player experience for this group * Lead the Risk, Fraud, Responsible Gambling,and Payment Operations teams who provide a critical service to our Players and our Company. This includes manager-level direct reports as well as several hundred indirect reports in multiple international geographies. * Partner with key stakeholders including Customer Care, Workforce Management, QA, Training, Product, Compliance, Legal, and others to formulate strategic and tactical plans for the Risk and Payments Operations group * Define and manage to KPIs that assess operational and performance excellence for your teams * Create and manage processes and procedures around accesses on BetMGM platform and safeguard controls around the network * Partner with functions to assess riskregardingnew bonus campaigns and providing Risk knowledge and support to the Marketing Operations teams * Using defined KPIs and troves of Company and Player information, make data-driven decisions to lead your business and drive operational efficiency * Ensure compliance with various regulatory requirements, including internal & external reporting, accountriskand fraud reviews, responding to regulator and patron complaints before deadline, etc. * Build reporting, dashboards, and conduct data analyses as needed by the business * Manage Risk, Fraud,Responsible Gambling,and Payments Operations including KYC processes and procedures while also partnering with internal stakeholders to continuallyoptimizeprocesses related to deposits, cash outs, chargebacks, paymentdisputesand recovery of funds. * Take an active role in BetMGM strategic projects by ensuring Risk, Fraud,ResponsibleGambling,and Payment Operations requirements are contemplated * Manage the process of handling compliance issues byutilizingappropriate resourcesto investigate and resolve matters with minimal customer friction * Minimize potential business losses by challenging disputed transactions (e.g.liaising with the relevant Banks/Payment methods) and improving internal controls where needed * Guide your teams in best practices related to tracking, adapting to, intercepting, and acting upon suspicious and/or suspected fraudulent account activity * Provide Responsible Gaming reviews of customer accounts and ensure operational teams and the business are protected What You Bring to the Table (Qualifications) * Must be or become licensed through theappropriate Gamingjurisdictionsas a condition of hire and continued employment.Based on this role, you may also berequiredand beeligible to hold more advanced and comprehensive licenses. * 7+ years leading medium-to-large contact centers (e.g.300 seats or more) * 5+ years working in a highly regulated industry with a strong preference for experience in the gaming/gambling industry * 5+ years leading Risk, Fraud, and/or Payment Operations teams in a contact center or comparable production environment * Direct experienceleading teams across multiple geographies * Advanced experienceutilizingvarious tools and resources within Microsoft Office Suite * Experienceleading blended direct and outsourced teams to achieve results * Practical experience with various online marketing incentives * Knowledge and experience of AML, KYC, and SOF best practices * Leadership skills, proven experience of managing teams Who You Are (Essential Requirements) * Be a culture-builder,leveragingthe organization's passion for serving our players and Team Members across regulatedjurisdictions * Influencing skills are essential. BetMGM is not a command-and-control environment * An exceptional leader experienced in coaching and developing talent. Able to set a vision and motivate a team to reach a goal while creating a fun and productive culture * We continue to innovate and may not have all the systems andtoolsand people in place.A successful candidate will be comfortable with that level of ambiguity and thrive on the challenge of defining the tools we still need while driving the business forward as we build underlying capabilities. * We value transparency. There is no "me" culture. Communication and collaboration across the entire team will lead to greater individual and collective success Compensation The annual salary range for this position is $137,200.00 to $180,075.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience, and other qualifications of the successful candidate.This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-REMOTE #LI-FE1

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. Responsibilities • Partner with analysts and trading teams to optimize trading settings (delays, limits, combinability), balancing risk prevention, bet rejections, and customer experience., • Serve as the subject matter expert on trading performance, providing insights and alignment across marketing, product, and VIP teams., • Oversee new trading initiatives, analyzing performance and customer behavior impact., • Partner with Trading Support and Trading Operations teams to improve settlement times, with a focus on accuracy and timeliness., • Serve as a reliable liaison for our trading department and third-party providers, addressing issues and communicating information related to feed reliability., • Help improve and maintain competitive uptime for our in-play offering, while also monitoring and reporting on the functionality of our pre-match offering. Leveraging data through detailed tracking and reporting to find areas of focus., • Develop and deliver both real-time and retroactive performance reporting in collaboration with the Business Intelligence and Trading Support teams., • Deliver routine presentations on key findings and insights to senior leaders in Trading and Product. Essential Functions • Bachelor's degree in a related field or equivalent work experience., • Possesses strong analytical and mathematical skills, with the ability to spot trends and patterns within large datasets, enabling data-driven decision-making., • Experience in a trading role at a major operator a plus., • Deep understanding of the industry, with specialized knowledge of trading capabilities and customer behavior a plus., • Strong communication skills (verbal, written, and presentation), with proven experience in managing relationships, conveying technical information clearly, and addressing issues or performance concerns with relevant teams., • Knowledge and experience of SQL and programming languages such as Python or R., • Ability to independently deliver high quality work under the pressure of tight deadlines., • Flexibility to work outside of regular hours when needed, including occasional nights, weekends, and holidays. Compensation The annual salary range for this position is $61,760 - $92,640.00. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance -based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-HYBRID #LI-IK1

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. About the Role We are seeking a Senior Data Scientist to take a leading role in building and deploying machine learning solutions that power personalization and create measurable business impact. This is a highly visible, cross-functional position where you will work closely with product managers, ML engineers, and commercial stakeholders to transform raw data into actionable insights and scalable models. You'll leverage cutting-edge tools and techniques to segment users, predict behaviors, and optimize experiences across the customer journey. As a Senior Data Scientist, you will design and deliver advanced analytics projects from exploration and modeling through deployment and measurement of impact. You'll make technical decisions, lead collaborative problem-solving sessions, and mentor other data scientists as you raise the overall level of technical rigor within the team. This role is perfect for someone who thrives in a fast-moving environment, enjoys turning complexity into clarity, and is motivated by seeing their models drive real-world outcomes. Responsibilities * Develop and deploy machine learning models to drive personalized recommendations and user experiences across business units * Perform analysis on large and complex data sets utilizing relevant tools (SQL, Python, Spark) and provide strategic contributions * Use statistical and machine learning techniques to segment users and predict future behaviors, developing automated logic and decision algorithms to deliver a better experience to the customer * Lead projects from start to finish, set proper expectations, and collaborate with other data scientists, ML engineers, and product managers to communicate technical findings and support data driven decision making * Oversee the integration and deployment of cross-functional and cross-organizational projects, developing process improvements and technical leadership * Stay up to date on the latest advancements in data science and leverage cutting edge technology * Mentor, brainstorm with, and enable others within the DS team and broader Data organization Qualifications Education and Experience: * Bachelor's degree needed in a highly numerate major (Computer Science, Economics, Mathematics, etc.) or a related field * 5+ years of experience in data science, creating and deploying models * Strong expertise in ML modeling, predictive analytics, segmentation, and recommender systems. * Hands on experience working in customer personalization and a strong understanding of the technical elements required in building and maintaining advanced models * Experience in experimentation to validate models' impact and ability to quantify that impact Technical Expertise: * Experience with Python, SQL, Spark, Snowflake, and ML infrastructure tools like MLflow and SageMaker. * Experience with statistical modeling, A/B testing, and customer segmentation techniques. * Experience implementing and overseeing ML platforms and building unified data products across multiple domains. * Familiarity with online gaming platforms, trading systems, and marketing technologies. * Can write production level code, understand principles of programming Leadership & Soft Skills: * Strategic thinker with a proven ability to balance short-term results with long-term goals. * Excellent communicator with the ability to translate complex technical concepts into clear, actionable strategies for stakeholders at all levels * Collaborative team player who excels in cross-functional environments. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-HYBRID #LI-JLEE

Discover What's Possible at BetMGM Ready to make your career legendary? Join us as we bring the magic of Vegas to our players. The BetMGM team has over 1,400 talented members, revolutionizing sports betting and online gaming in the United States and Canada. We're a brand with technology at our hearts and the most driven and focused talent in the business. As a valued team member, we're committed to giving you the resources and support you need to thrive. Our benefits and perks include: * Medical, Dental, Vision, Life, and Disability Insurance * 401(k) with company match * Pre-tax spending accounts including health care FSA and commuter savings * Flexible paid time off * Professional development reimbursement and ongoing skills training opportunities * Employee resource groups * Swag, ticket giveaways, and more! At BetMGM, we recognize that every individual plays a meaningful role in our success. That's why we're committed to building a respectful, inclusive workplace. It's the strategy behind every win. By meeting people where they are, we create a culture of belonging where everyone can thrive and a workplace that reflects our values, our people, and our drive to win. Location: Jersey City, NJ - Hybrid About the Role The Senior Product Manager, Gaming is a key contributor within the Gaming Product team, responsible for leading discovery, strategic planning, execution, and analysis across major initiatives within our Gaming portfolio. The ideal candidate has a strong command of Agile practices and can guide product direction with clarity and strategic thinking across the full roadmap. This key role collaborates closely with senior team members across the organization and with external partners, ensuring alignment, clear communication, and highquality delivery. Senior Product Managers are expected to be dynamic leaders and highly effective communicators, with the ability to gather input from stakeholders, shape complex problem spaces, and influence decisions. They play a meaningful role in elevating product excellence, driving innovation, and supporting BetMGM's commitment to safe, responsible, and bestinclass gaming experiences. Responsibilities * Lead strategic product initiatives within the Gaming portfolio, defining goals, requirements, and clear success measures. * Drive endtoend execution of highimpact Gaming features and capabilities, collaborating with engineering, design, analytics, operations, compliance, and external partners to ensure highquality delivery. * Create detailed product requirements, user stories, and acceptance criteria that balance customer needs, technical feasibility, business value, and regulatory constraints. * Provide strong crossfunctional leadership to align stakeholders, including product managers and developers from adjacent teams to resolve ambiguities and ensure momentum across initiatives with multiple dependencies. * Analyze product performance using qualitative and quantitative inputs to identify opportunities to elevate engagement, satisfaction, and overall experience quality. * Communicate product strategy, tradeoffs, decisions, and progress effectively to senior leaders and partner teams, using datadriven narratives. * Identify and mitigate risks early, developing contingency plans that support predictable and highquality delivery. * Contribute to the evolution of product management practices across the Gaming team. Essential Functions * Must be able to stand or sit and operate computers and other technological devices for extended periods of time. Qualifications * 5+ years of product management experience, ideally within iGaming, digital entertainment, or other highscale consumer platforms. * Demonstrated ability to independently lead complex, multiteam initiatives, providing structure, clarity, and direction with minimal oversight. * Advanced strategic thinking skills, with the ability to interpret business challenges, assess market and regulatory dynamics, and translate them into actionable product strategy. * Strong analytical and decisionmaking abilities, using qualitative and quantitative data to identify opportunities, diagnose issues, and drive prioritization. * Proven success solving complex product or operational problems, and guiding others through ambiguity to deliver scalable solutions. * Exceptional communication skills, capable of clearly articulating strategy, tradeoffs, and rationale to senior leaders, executives, and crossfunctional partners. * Expertise in writing highquality product requirements, user stories, and acceptance criteria that balance customer needs, technical feasibility, and compliance constraints. * Deep experience working within Agile environments, partnering effectively with engineering, design, analytics, and project management. * Track record of elevating product practices, contributing to process improvements, frameworks, or methodologies that improve team output and consistency. * Proven track record of making well-informed decisions and prioritizing effectively, even in uncertain or evolving scenarios. The annual salary range for this position is $122,000.00 to $163,000.00 Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. This position is also eligible for participation in a performance-based bonus plan. Applicants must possess legal authorization to work for our company in the U.S. without the need for immigration sponsorship. At this time, this role is not eligible for immigration-related employment authorization sponsorship including H-1B, O-1, E-3, TN, OPT, etc. Gaming Compliance & Licensing Requirements As an online gaming company, BetMGM is required to comply with state gaming regulations which includes licensing obligations. Applicable employees must be licensed by at least one jurisdictional agency, although certain positions require licensing by multiple agencies. Failure to become licensed or maintain licensure with each agency as required for the role may result in termination of employment. Please note that the licensing process includes comprehensive background checks which may include a review of criminal records, financial history, and personal background verification. In addition, candidates must comply with and support BetMGM's responsible gambling policies, procedures, and initiatives. About BetMGM BetMGM is revolutionizing sports betting and online gaming in the United States and Canada. We are a partnership between two powerhouse organizations-MGM Resorts International and Entain Group. You know our name through our exciting portfolio of brands including BetMGM Casino, BetMGM Sportsbook, Borgata Online, Party Casino and Party Poker. We aim to bring our ideas into action and find ways to deliver the best quality in gaming platforms. BetMGM LLC is an Equal Opportunity Employer. We provide equal employment opportunities to all qualified individuals, regardless of race, religion, gender, gender identity, age, marital status, national origin, sexual orientation, citizenship status, veteran status, disability, or any other legally protected status. As an organization, we are unwavering in our commitment to maintaining a discrimination-free work environment, and fostering a culture of inclusivity, belonging and equal opportunity for all employees and applicants. If you need assistance or accommodation with your application due to a disability, you may contact us at . This job description is not an exclusive or exhaustive list of duties a person in this position may be asked to perform from time to time. #LI-HYBRID #LI-JLEE

Job DescriptionDescription Reporting to: Global Head of Social & Content Working closely with: Marketing, Customer Support Regions: North America focused (Global perspective) TL/DR: Seeking a social media marketer to execute on strategies that will drive Rivalry’s presence and overall consumer engagement on multiple platforms. You will be the brand steward of Rivalry’s voice on social, collaborating with internal and external partners to craft content that supports Marketing priorities and Social team goals. You will be tasked with manning our brand social media profiles and generating new, innovative ideas to increase reach and drive engagement. You should be obsessed with social media and influencer marketing, the gaming and entertainment industry, as well as fully immersed in internet culture on the daily. We’re looking for people to join a fun team and love what they do – if that sounds like you, then we’d love to hear from you. The nitty-gritty: • Management of Rivalry Global Brand social channels, strategy and execution - source and publish relevant and compelling content to support the editorial and goals of Rivalry, • Create outbound content and creative assets across channels ensuring content represents Rivalry’s social brand voice and tone, • Write punchy, witty and compelling social copy, platform specific (including engagement/replies to community), • Manage content calendar, weekly production, scheduling and publishing for all brand channels, • Social listening and reporting for channels, providing insights to optimize content, • Develop and execute engaging social campaigns that support team priorities, informed by channel best practices, and impact overarching goals, • Actively test, optimize and evolve social strategy and content across channels, surfacing key insights, • Ideate and execute new creative ways to use social platforms, on existing or opportune platforms, • Continuously brainstorm and develop new and innovative content ideas Your stats: • 3-5 years of experience in social media (ideally brand-side), • Educational background in Marketing, Business, Communications or related field, • Adobe suite skills (graphic design, editing video, creating gifs, memes, images, etc.), • Experience and/or knowledge of social publishing, listening and analytics tools, • Have comprehensive understanding of eSports, gaming and internet culture, • Creative, proactive and driven, • A good communicator, both verbally and in writing, • Extremely organized and relish in working under pressure for deadlines and managing multiple projects at the same time, • Great attention to detail and willing to learn/develop new skills, • Flexible to work outside of standard working hours when required, • Ability to cover tournaments and travel if needed, • Quick turnaround time - agility along with creativity is key for social media, keeping up with trends and inserting ourselves into relevant conversations in a timely manner

Job Description About Pulse Games We create mobile games that are fun, visually engaging, and built around exciting challenges. Our skill-based games recognize true talent by rewarding quick thinking and smart strategy. Everything we create starts with our team, collaborating, learning, and challenging each other to do better every day. We are looking for a Head of Customer Support to join our team. You’ll be responsible for building and leading our global player support operations, ensuring that our players enjoy a seamless, reliable, and trustworthy experience in our games. This position is central to shaping our customer support strategy, structure, and culture from resolving player issues to ensuring trust and safety. What You'll Do • Build and scale a world-class customer support organization, • Define and execute support strategy across all player touchpoints, ensuring consistency and quality, • Implement tools, automation, and processes to improve efficiency, scalability, and self-service options, • Track and optimize KPIs to drive continuous improvement, • Oversee sensitive cases such as payments, fraud, and responsible gaming, ensuring compliance with regulatory standards, • Collaborate closely with product team to deliver safe and engaging player experiences, • Represent the player’s voice and make sure their perspective informs both product and operational decisions What We're Looking For • 7+ years in customer support / customer experience in mobile game industry, including at least 3 years in a leadership role, • Proven experience in scaling support operations in mobile games, • Deep familiarity with support tools, • Strong analytical mindset; comfortable using data to make decisions and drive improvements, • Excellent leadership and people management skills, • Strong communication and collaboration skills across departments, • Must be based in the United States We respect your privacy and will treat your data confidential as part of the recruitment process. If you’d like more details, please read our Privacy Policy:

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

Key Responsibilities: Respond to customer inquiries via phone, email, or in person Provide accurate information about products and services Resolve customer complaints in a timely and professional manner Maintain records of customer interactions and transactions Process orders, forms, and requests W

Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

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Product Testers are wanted to work from home nationwide in the US to fulfill upcoming contracts with national and international companies.We guarantee 15-25 hours per week with an hourly pay of between $25 / hr.There is no payment required in order to apply or to work as an In-Home Usage Tester.You

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