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Qualifications Strong interpersonal and communication skills The ability to problem solve and switch regularly between tasks Strong organizational skills Experience with Office and Google platforms Central belief in the importance of excellence Enjoy working with a wide range of people Benefits Paid time off Retirement plan Responsibilities: The Front Office Receptionist plays a central role in the school’s admissions, advancement, and community relations efforts Greeting guests , helping them connect with their host, and/or giving them directions to their destination Implementing guest visit protocols Answering and transferring phone calls to the proper recipients Develop and maintain a front-office information hub that contains all critical reception information Performing miscellaneous front-office and reception tasks and functions as they arise Serving as a point of contact Assisting with student, faculty, and other databases Performing tasks to assist with the ongoing effort to digitize and office information, such as scanning and organizing documents Job description The Front Office Receptionist plays a central role in our location, advancement, and community relations efforts. As the first person guests encounter upon arriving the building, the Front Office Receptionist sets the tone for the entire visitor experience through their professionalism, warmth, and knowledge. This position’s responsibilities include but not limited to: Reception Duties: - Serving as an ambassador for the building's advancement, and community relations efforts. - Develop and maintain a front-office information hub that contains all critical reception information - Performing miscellaneous front-office and reception tasks and functions as they arise. - Serving as a member of the safety & security committee, supporting emergency communication, and being well versed in the emergency procedures of the office Administration & Operations Duties: - Performing tasks to assist with the ongoing effort to digitize and store information, such as scanning and organizing documents. Qualified applicants will have: - Very strong customer service orientation - Strong interpersonal and communication skills - The ability to problem solve and switch regularly between tasks Benefits: • 401(k) matching • Paid time off • Retirement plan Work Location: In person
Key Responsibilities: Leadership Hire, train, mentor and manage Park Ambassadors. Identify and suggest improvements to park and community engagement and communication to improve visitor experience. Implement procedures to encourage teamwork between Park Ambassadors and Park Operations team, maintain employee morale, and create an inclusive, positive work environment. Develop and maintain relationships with outside partners such as the Parks Department, NYPD, FDNY, Department of Homeless Services, and Department of Sanitation, and homeless outreach organizations assigned to the Madison Square Park area. Administration Set and manage Park Ambassadors’ work schedules and program objectives, and develop staff training to create a safe and welcoming Madison Square Park. Maintain detailed daily records and monthly reports, including end-of-tour reports, incident reports, inspection forms, etc. Respond to emails, Slack, phone inquiries, and other requests in a timely and appropriate fashion. Validate park use permits, including special event permits, parking permits, sound permits, film permits and food vendor permits. Actively participate in training opportunities. Support ongoing visitor experience research through data collection, data entry, and related tasks. Safety Conduct rounds of all facilities. Learn and enforce Park Rules and Regulations with visitors Monitor, inspect, and report park safety hazards, vandalism, quality of life issues, etc. Contact and assist partner safety organizations such as NYPD, FDNY, permit offices, emergency medical technicians, and homeless outreach services as conditions occur. Open and close facilities and amenities as directed. Be available during inclement weather and other emergencies. Direct vehicle and patron traffic as needed. Visitor Experience Engage visitors, answer questions, and foster a positive impression of the park and MSPC. Provide accurate, clear, timely information to support visitors’ experience in the park. Share Madison Square Park Conservancy’s mission and goals with visitors, including upcoming programs and events and how they can access additional information about MSPC. Support the operation of all visitor-facing programs, events, and activities. Share visitor feedback with other MSPC staff, including senior management, to improve the visitor experience. Return lost and found items. Qualifications At least 3 years of experience in public-facing safety/security and/or social services employment. The Park Ambassador Manager is required to have an NYS Security Guard License within 30 days of hire and is required to maintain the license throughout their employment. Experience or training in social work and/or mental health services and experience in customer service preferred Experience managing and supporting a small team that is often confronted with difficult customer situations Ability to clearly and confidently communicate with the public and safety officials, representing the organization to visitors and other external stakeholders in person, in writing, and by telephone Comfort approaching non-compliant individuals or groups to enforce rules and regulations Experience and comfort diffusing conflicts and tense public situations Experience interacting with diverse constituents Detail-oriented, decisive problem solver who can adapt to shifting priorities and address issues in a timely manner as they arise Ability to perform physically demanding work outdoors in all weather conditions, both alone and as part of a team Comfort working in an environment with dogs and urban wildlife Ability to multi-task and juggle multiple priorities Ability to actively listen, taking time to understand the points being made, ask questions as appropriate, and not interrupt, and to get to satisfactory resolution quickly and calmly Working knowledge of technology, including Google suite, Slack, and Zoom Familiarity navigating partnerships with government agencies The ideal candidate enjoys interacting with people from all walks of life and will consider the “ambassador” component of the job as important as the enforcement and security component. Compensation and Schedule Salary range is $55,000 - $65,000 based on relevance and duration of past experience Benefits include: Paid Employee Health plan, Paid Employee Dental & Vision Plan, Vacation/Sick Days, Personal Day, Floating Holidays, 401K Plan after a year, commuter benefits; work phone provided Schedule: Full-time (40 hours per week) onsite. Saturday- Tuesday 4 PM- 12:15 AM, Wednesday 1 PM- 8:30 PM Application instructions Please be aware that Madison Square Park Conservancy requires Covid-19 vaccination for all employees. The organization will consider accommodations for disability and religious-based reasons. Only those candidates selected for an interview will be contacted. Madison Square Park Conservancy is an Equal Opportunity Employer and is committed to complying with all federal, state, and local equal employment opportunity (“EEO”) laws. MSPC prohibits discrimination against applicants for employment because of the individual’s race or color, religion or creed, alienage or citizenship status, sex (including pregnancy), national origin, age, sexual orientation, disability, gender identity or expression, marital status, domestic partnership status, genetic information or predisposing genetic characteristics, military status, domestic violence victim status, arrest or pre-employment conviction record or any other characteristic protected by law. Job Type: Full-time Pay: $55,000.00 - $65,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Health insurance Paid time off Professional development assistance Vision insurance Schedule: 10 hour shift 8 hour shift Night shift Overtime Weekends as needed License/Certification: Guard Card (Required) Shift availability: Night Shift (Required) Ability to Commute: New York, NY 10010 (Required) Work Location: In person