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  • Senior Product Designer
    Senior Product Designer
    1 day ago
    Full-time
    New York

    About Blank Street Blank Street is on a mission to become the defining food & beverage brand of our generation. At 100+ locations, we've built one of the fastest-growing consumer brands in the US and UK, and are quickly becoming the go-to spot for the next generation of coffee and matcha drinkers. With a large global roadmap ahead, we're shaping the future through elevated beverages, thoughtful store designs, and hospitality-driven experiences. Add a Spark to the Ordinary At Blank Street, we're building thoughtful, beautifully designed experiences, both in-store and digitally. We're looking for a Senior Product Designer to join our Product Design team to help drive exciting initiatives. As a Senior Product Designer, you will own the design of our consumer app and internal tools, combining user research, a strategic mindset, and design skills across both UX and Visual to deliver stellar customer experiences. You are not only a craft expert across UX and visual design, but also a strategic partner who helps shape what we build and why. You bring a strong point of view grounded in research and data, and you are comfortable navigating ambiguity to define product direction. You translate insights into actionable design strategies, aligning user needs with business goals. You advocate for the customer at every stage, ensuring that design decisions are intentional, scalable, and impactful. This role is fully in-person and based out of our Brooklyn, NY office. What You'll Own: App Experience Design • Lead the end-to-end design process for the consumer app, from discovery and research through concept development, design execution, and post-launch iteration, • Design holistic experiences — systems, flows, and interfaces — that are intuitive, elegant, and scalable, • Create wireframes, high-fidelity designs, and prototypes to communicate ideas effectively Internal Tools Design • Own the design of internal tools that support operations, store teams, and other internal users, • Ensure internal-facing products are intuitive and reduce friction in day-to-day workflows User Research & Insights • Plan and conduct user research to uncover insights, validate hypotheses, and inform product strategy, • Translate research findings into clear product opportunities, frameworks, and design directions, • Champion a user-centered and data-informed design culture, advocating for best practices across teams Collaboration & Standards • Partner closely with product and engineering to shape roadmaps and prioritize initiatives based on user and business impact, • Serve as a steward of the team's design system, ensuring consistency, quality, and scalability across platforms while sharing ownership with the broader team, • Present and communicate complex ideas and design rationale to stakeholders at all levels, • Explore and integrate AI-driven opportunities into the product experience where relevant Requirements: • 5-7 years of experience minimum in a product design, user experience, or equivalent role, with demonstrated leadership on complex digital products, • Bachelor's degree preferred, with multidisciplinary background such as psychology, computer science, information sciences, human/computer interface design or commerce/business, • Strong foundation in user research methodologies (qualitative and quantitative), including user interviews, usability testing, journey mapping, and synthesis of insights into product direction, • Experienced, innovative and forward-thinking designer who can demonstrate leadership of medium-scale projects from concept to completion - research, approach, design strategy, systems, and implementation, • Experience contributing to and evolving design systems and tokens in partnership with engineers., • Experience working with generative AI, personalization systems, or recommendation engines, • Proven interpersonal skills, stakeholder relation skills, and ability to work in a team environment, • Strong storytelling with excellent verbal, written and visual communication skills, • High proficiency in the use of tools such as Figma as well as Adobe Creative Suite, Keynote, and Google Slides Benefits & Perks: • $140,000 - $160,000 annual base salary, • Blank Street, in good faith, believes that the posted salary range is accurate for this role in New York City at the time of posting. Our salaries are rooted in the desire to pay competitively relative to our organization size and industry, reflecting just one part of the total compensation package. Additional components include equity, healthcare benefits, paid time off and various work perks (commuter benefits, free coffee). Details will be discussed during the interview process. Blank Street may pay more or less than the posted range based on factors such as relevant experience and skills, qualifications and location, among others. This range may be modified in the future., • Equity package, • 15 days of paid annual leave (on top of company-observed holidays and sick time), • Three health plan options, with full coverage available for two employee-only tiers, • Commuter benefits, • Parental leave, • Bereavement leave, • Exclusive access to our coveted Regulars program – yes, that means free coffee, matcha and more! ☕️, • Regular social outings with the team, • Free Blank Street swag

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  • Guest Experience Specialist
    Guest Experience Specialist
    3 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals — because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level — we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job — you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels—including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization—responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement—someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed—ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard—and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

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  • Guest Experience Specialist
    Guest Experience Specialist
    5 days ago
    $70000–$75000 yearly
    Full-time
    Manhattan, New York

    At NAYA, we're on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. At NAYA, our mission is to share the Middle Eastern flavors that nourish and inspire us We are looking for an experienced, passionate person to grow with us as we live our mission. If you're ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: • Competitive pay to recognize your impact, • Competitive bonus plan, • Paid Vacation time, • Medical, dental, and vision insurance to keep you healthy and thriving, • Flexible Spending Account, • Commuter benefits to make life easier, • Employee discounts and free NAYA meals --- because we believe in enjoying what we serve, • Pet Insurance - because, • Growth opportunities at every level --- we invest in developing leaders from within, • Employee Assistance, Pay on Demand, Pet Insurance, Identity Theft Protection, and much more! At NAYA, you'll find more than a job --- you'll find a community that values you, supports your goals, and celebrates your success. The Guest Experience Specialist is responsible for managing and elevating NAYA's guest communication across all feedback channels---including email, surveys, social media, and third-party platforms. This role ensures that every guest interaction is handled with care, consistency, and a solutions-oriented mindset, turning feedback into meaningful action. You will serve as the voice of the guest within the organization---responding to inquiries, recovering guest experiences, documenting insights, and escalating issues when needed. You'll be the person who sees feedback as more than a response task, but as a system for continuous improvement---someone who is empathetic, detail-oriented, and driven to create exceptional guest experiences at scale. How You'll Impact • Deliver a responsive, thoughtful, and consistent experience across all guest communication channels., • Strengthen guest loyalty by resolving concerns effectively and turning negative experiences into positive ones., • Improve operational and digital experiences by identifying trends and surfacing actionable feedback., • Support cross-functional teams with insights that drive better decision-making and continuous improvement. What You'll Do Guest Communication & Recovery • Respond to guest inquiries across email (taste@eatnaya.com), surveys, social media, and third-party review platforms., • Address a wide range of topics including general inquiries, food and service feedback, and technical issues., • Recover guest experiences through thoughtful, timely, and solution-oriented responses., • Support and potentially expand into active engagement on social media comments. Feedback Management & Documentation • Accurately document, categorize, and track all guest inquiries and feedback., • Maintain detailed records to ensure visibility into trends, recurring issues, and resolution outcomes., • Utilize reputation management and CRM tools to manage interactions efficiently and consistently. Escalation & Issue Resolution • Identify and escalate inquiries to appropriate internal stakeholders, including Operations, Marketing, and Technology teams., • Clearly document technical issues and partner with teams to ensure timely resolution., • Monitor recurring issues and help prevent future occurrences through proactive follow-up. Insights & Continuous Improvement • Analyze guest feedback to identify patterns, risks, and opportunities for improvement., • Provide recommendations to enhance guest experience across in-store and digital channels., • Conduct proactive guest outreach when needed to support operational initiatives or marketing campaigns. Operational Awareness • Maintain a strong, up-to-date understanding of NAYA's menu, restaurant operations, procedures, and technology platforms., • Stay current on updates and changes to ensure accurate and informed guest communication. What you Bring • High School Diploma or equivalent required., • 1+ years of experience in a customer-facing role, ideally within hospitality or a multi-unit environment., • Exceptional customer service skills, with strong active listening and written/verbal communication abilities., • Experience using tools such as Google Workspace, reputation management platforms (Tattle, SOCI, Olo Engage, Yext), and CRM systems (Salesforce, Kustomer, Gladly, etc.)., • Ability to document and communicate technical issues clearly for escalation and resolution., • Strong organizational skills with a high level of attention to detail. A mindset that is: • Guest-first, prioritizing quality of interaction over speed---ensuring every guest feels heard and supported, not rushed., • Skilled at navigating complex feedback, able to break down multi-layered concerns and respond thoughtfully., • Intuitive in recognizing when a guest is seeking resolution versus simply wanting to be heard---and able to adapt accordingly., • Curious and growth-oriented, with a desire to continuously improve how the role functions, not just execute it., • Highly organized, empathetic, and solutions-driven.

    Easy apply
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