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Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description Job Details Job Title: Service Leader Location: Palma Restaurant – West Village, NYC Employment Type: Full Time / Salary Exempt About Us: Palma is a cherished, family-owned Italian restaurant in the heart of the West Village, known for heartfelt hospitality, timeless cuisine, and an intimate, welcoming environment. We are seeking a dedicated, service-focused Service Leader. Position Overview: This is a hands-on, floor-based role ideal for someone passionate about hospitality, guest connection, and team leadership. You will work closely with another manager to run daily service, resolve floor issues in real time, and uphold Palma's standard of care in every guest interaction. Responsibilities: * Lead floor service * Oversee and support FOH staff throughout service, providing clear direction and mentorship * Act as the primary point of contact for all guest relations during service, managing special requests, complaints, and recovery with professionalism and warmth * Manage nightly floor logistics, including seating flow, table turns, and pacing in collaboration with the kitchen and host team * Maintain a calm, composed presence on the floor and serve as a go-to problem solver * Collaborate with the management team to share feedback and improve service operations * Ensure health, safety, and compliance standards are met during every shift Qualifications: * Proven ability to lead a team and handle guest issues with care, confidence, and professionalism * Excellent communication, multitasking, and problem-solving skills * Warm, approachable demeanor with a strong sense of accountability * Familiarity with systems such as Resy and Salido is a plus * Must be available to work evenings, weekends, and holidays Equal Opportunity Employer: Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description At NAYA, we’re on an exciting journey - growing fast, sharing authentic, fresh and nutritious Middle Eastern flavors, and building a team that grows right along with us. We are looking for experienced, passionate Shift Leaders to grow with us! At NAYA, your development is our priority — we train, mentor, and promote from within because we believe our people are the heart of our success. If you’re a natural leader who loves great food, thrives in a team environment, and is excited to build your future with a brand on the rise, we want to meet you! If you’re ready to lead with heart, inspire others, and be part of something bigger, NAYA is the place to make it happen. Reports to: General Manager You will love working at NAYA We believe great people deserve great rewards. NAYA offers a comprehensive and people-focused benefits package designed to support you at work and beyond, including: * Competitive pay to recognize your impact * Medical, dental, and vision insurance to keep you healthy and thriving * Commuter benefits to make life easier * Employee discounts and free NAYA meals — because we believe in enjoying what we serve * Growth opportunities at every level — we invest in developing leaders from within * More on the way! At NAYA, you’ll find more than a job — you’ll find a community that values you, supports your goals, and celebrates your success. How You’ll Impact The Shift Leader is responsible for leading the team members in running an efficient operation, providing excellent customer service, assisting with day-to-day store operations, maintaining high store standards and conditions, and fostering a positive environment. What You’ll Do Operational Excellence * Ensure store profitability by driving sales, controlling labor, and managing cost of goods. * Oversee preparation and service of all food and beverage items, ensuring they meet NAYA’s recipes, portioning, and quality standards. * manage Daily shift schedules to ensure the proper clock in/out times and adjust schedules where appropriate based on the sales volumes. * Conduct ordering, monthly inventory, and control stock levels for food, equipment, and supplies. * Review and manage daily time punches to address any time clock issues. * Control cash and receipts through adherence to cash handling and reconciliation procedures. * Complete and submit administrative tasks promptly, including guest incidents, workers comp claims, manager checklists, cashier/deposit trackers and communication logs Leadership & Team Development * Hire, train, coach, and evaluate team members in conjunction with the General Manager. * Lead by example with a guest-first mindset, fostering a positive and productive environment. * Conduct pre-shift meetings to communicate expectations, share guest feedback, and celebrate team successes. * Ensure staff compliance with labor laws, including FWW guidelines, and manage meal breaks. * Resolve conflicts and escalate issues as needed to the General Manager * Model and uphold HR policies, ensuring team members have access to available resources. * Develop team members by training successors and delegating responsibilities. Guest Relations & Community Engagement * Actively engage with guests, building relationships and addressing complaints with a solutions-focused approach. * Reacts to and assists with recovery actions or rewards to negative/positive online reviews to maintain NAYA’s community reputation * Promote NAYA’s catering services and assist in taking orders as needed . * Can execute all catering and third party orders with ease, understanding the importance of on time delivery. * Make eye contact, greet guests warmly, and ensure the team upholds these standards. Financial & Administrative Responsibilities * Utilize financial reporting tools to monitor and manage sales, labor, and other key metrics. * Perform cash counting, banking/deposit tasks, and manage discounts and promotions. * Handle guest incidents and worker’s compensation reports when necessary. Additional Skills & Abilities * Has mastered kitchen operations, COGS and labor management, line service and throughput * Handle delivery issues and third-party dispatches promptly and efficiently. * Ensure the store is opened and closed following NAYA’s opening and closing procedures. * Serve as a strong role model, earning team respect and providing coaching as needed. Who You Are * 2+ years of related leadership experience at a similar caliber concept * Strong written and verbal communication skills. Must be proficient in English (spoken and written) to perform essential job duties. * Adaptable in a fast-paced and challenging work environment * Takes and gives direction well and is able to perform the essential job functions under pressure while maintaining professionalism * Communicates information effectively and efficiently and approaches their work with a sense of ownership and works with a sense of urgency * Exhibits strong time management and organizational skills * Demonstrates positive leadership characteristics that inspires team members to meet and exceed standards * Ability to utilize traditional software programs such as Gmail, Microsoft Office and any additional systems as needed * Ability to access and accurately input information using a moderately complex computer system * Able to work nights, weekends and holidays, and variable schedule, per the needs of the business * Able to lift at least 50 pounds on a regular basis and bend, stoop, stand and perform extensive walking for 8-10 hours a day We use eVerify to confirm U.S. Employment eligibility.

Job Description Summary: The Floor Manager oversees all food and beverage operations across multiple outlets within The Grayson Hotel, ensuring seamless service, profitability, and brand consistency. This role is responsible for leading management teams, driving operational excellence, managing budgets and labor, and maintaining high standards of guest experience across restaurant, bar, and rooftop venues. The position also focuses on team development, enforcing company policies, optimizing performance, and fostering a positive, service-driven culture aligned with luxury hospitality standards. The ideal candidate must be comfortable working in a multi-unit establishment and working nights. The ideal candidate will need to ensure efficient workflow, staff management, and adherence to Company policies and local, state, and federal labor regulations. Responsibilities: • Oversee multiple restaurant operations daily, including opening and closing procedures., • Ensure compliance with health and safety regulations and food quality standards., • Recruit, train, and manage restaurant staff across all units on job responsibilities, safety protocols, and Company standards, especially in relation to steps of service., • Implement, enforce, and ensure compliance with Company standards, policies, and procedures., • Foster a positive and collaborative work environment, promoting teamwork and driving job satisfaction., • Monitor and assess employee performance by providing consistent coaching, performance reviews, and addressing any employee concerns., • Schedule and coordinate shifts, ensuring adequate staffing levels to meet operational needs., • Collaborate with Heart-of-House management and other departments to optimize workflow and resolve cross-functional challenges., • Monitor inventory levels and coordinate with relevant departments and/or suppliers to maintain adequate stock., • Monitor and manage budgetary goals, controlling costs without compromising quality., • Handle guest inquiries and complaints with a focus on satisfaction and recovery of service., • 2+ years in a managerial role in a restaurant setting, multi-unit preferred., • Knowledge of POS (Toast or similar), • Timekeeping and Scheduling (Hot Schedules or similar), • Knowledge of food safety and health regulations, • Customer-centric, • Ability to effectively handle employee relations., • Acute business & financial acumen, • Knowledge of regulatory compliance requirements with wage & hour, scheduling, etc. It is the Company’s policy to provide equal employment opportunities to all employees and applicants without regard to race, color, ethnicity, gender, age, religion, creed, national origin, sexual orientation, gender identity, marital status, citizenship, genetic information, veteran status, disability, or any other basis prohibited by applicable federal, state, or local law. This job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. The employer will make reasonable accommodations in compliance with the American with Disabilities Act of 1990. The job description will be reviewed periodically as duties and responsibilities change with business necessity. Essential and other job functions are subject to modification. Reasonable accommodations may be provided to enable individuals with disabilities to perform the essential functions. In compliance with the current Americans with Disabilities Act and state and local laws, if you have a disability and would like to request an accommodation to apply for a position, please contact Human Resources.

Job DescriptionBenefits: • Bonus based on performance, • Flexible schedule, • Training & development Complete Playground is the ultimate destination for family fun in the heart of New York City. As the largest indoor playground in Manhattan, our 40,000-square-foot facility is a vibrant urban oasis featuring wall climbing, slides, interactive play zones, and a specialized fidget wall. We provide a safe, inclusive environment for kids of all neurodiverse backgrounds, including a top-notch sensory space designed to help children relax and recharge. Job Description We are seeking a high-performing General Manager to lead our team and drive the commercial success of our facility. This is a hands-on leadership role that requires a professional who is equally comfortable managing complex floor operations as they are driving sales and tracking financial growth. The General Manager will be responsible for the full P&L of the venue, focusing on maximizing revenue through memberships, events, and strategic partnerships while maintaining world-class standards for safety, cleanliness, and customer service. Key Responsibilities Revenue & Sales: • Sales Leadership: Drive revenue growth by leading and tracking sales., • Upselling Strategy: Implement and oversee upselling and ancillary revenue programs., • Business Development: Identify and secure new revenue streams, such as local school partnerships, seasonal camps, or specialized classes., • KPI Management: Track and analyze key performance indicators (KPIs) including daily foot traffic, labor cost percentages, and revenue per guest., • Financial Oversight: Manage the facility budget, and report weekly/monthly financial performance to management.Marketing & Outreach:, • Partnerships: Identify and support partnership and/pr sponsorship opportunities., • Brand Consistency: Ensure all on-site and digital signage and collateral are up-to-date and align with the brands mission., • Promotion Execution: Coordinate with the marketing team to launch and track the success of seasonal promotions and special event pricing.Operations & Team Leadership:, • Daily Oversight: Ensure the facility operates at peak efficiency, maintaining a safe and clean environment across all 40,000 square feet., • Staff Management: Recruit, train, and manage a multi-departmental team, ensuring a high-energy culture and consistent adherence to safety protocols., • Experience: 5+ years of management experience, with at least 3 years in a sales-driven or revenue-focused role within hospitality, retail, or family entertainment., • Sales Savvy: Proven ability to close sales, manage a pipeline, and train teams on sales techniques., • Financial Literacy: Experience managing budgets, labor costs, and analyzing P&L reports., • Basic Marketing Skills: Familiarity with local community marketing and the ability to execute promotional strategies effectively., • Leadership: Strong track record of managing teams (20+) in high-volume, fast-paced environments., • Availability: Must be available to work weekends and holidays, as these are the facility's peak operational and revenue-generating times., • Communication: Professional verbal and written communication skills for reporting and community relations.

EOS Hospitality - - Responsibilities: Coach and lead the Front Office Team alongside your fellow Operations leaders.

Job Description NYC based family (additional homes on Long Island) seeks a thorough, enthusiastic, hospitality-minded, and experienced full charge Executive Housekeeper/Cook to maintain and oversee daily operations of their extensive penthouse and prepare simple healthy meals. The candidate should have a keen eye for detail, be extremely knowledgeable, as well as adaptable in their approach to laundering and housekeeping, and mindful of principal preferences. The candidate will be proactive in keeping the home in pristine order to and capable of both high-level household management and hands-on housekeeping tasks. The candidate must be comfortable working with additional staff and have a flexible schedule with weekend availability. Responsibilities include, but are not limited to: • Full charge Housekeeping throughout the residence daily including all rooms and bathrooms, • Ability to perform museum-quality cleaning with proficiency in special surfaces (wood, glass, leather, antiques, silver, etc.), • Washing, ironing and folding linens, towels, and clothing, • Managing list of garments which have been sent out for professional service, • Packing and unpacking for travel, • Management and organization of all closets, pantries, and storage areas, • Maintaining residence for guest readiness and assisting with guest care, keeping all public spaces up to Principals' standards, • Assist with special events and projects as needed including guest relations, greeting, and hospitality service (both set up and break down as well), • Ability to turn over the residence quickly for principals or incoming guests, • Willingness to run routine errands such as dry cleaner, groceries etc., • Receive deliveries, oversee household projects and serve as primary contact to service providers (electrician, plumber, etc.), • Working alongside team of household staff, • Strong command of the English language; superb communication skills, both written and verbal, • Excellent references from current and/or previous employers, • Minimum 3 – 5+ years minimum related experience working in a private home in a similar role(s), • Available to travel to Long Island - if needed, • Flexibility in scheduling with the willingness to work extended hours and weekends, • Ability to work both independently and as part of a team, • The ability and willingness to travel is a plus!, • Thorough knowledge of detailed household cleaning, cleaning supplies, organization, laundry, food service, and wardrobe maintenance, • Must maintain a positive attitude, work well with others and be able to work independently, • Poised and professional in both mindset and manner; hospitality-oriented, • Always work with the utmost discretion and confidentiality, upholding standards/procedures at all times, • Legally able to work in the United States

Job Description JOB TITLE: Housekeeping Supervisor REPORTS TO: Executive Housekeeper SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development., • Assists the executive housekeeper in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items., • Maintains productivity and labor cost goals., • At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required., • At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment With regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job Description Position Title: [[title]] Salary: 115000 - 120000 A family of companies and experiences As the leading foodservice and support services company, Compass Group USA is known for our great people, great service and our great results. If you’ve been hungry and away from home, chances are you’ve tasted Compass Group’s delicious food and experienced our outstanding service. We have over 284,000 US associates who work in award-winning restaurants, corporate cafes, hospitals, schools, arenas, museums, and more in all 50 states. Our reach is constantly expanding to shape the industry and create new opportunities for innovation. Join the Compass family today! great people. great services. great results. Each and every individual plays a key role in the growth and legacy of our company. We know the next big idea can come from anyone. We encourage developing and attracting expertise that differentiates us as a company as we continue to raise the bar. Job Summary Working as a General Manager, you will be responsible for maintaining the account in accordance with the approved budget while meeting client expectations. You will be expected to maintain excellent relationships with employees, guests and the client, as well as other departments within the operation. You will be responsible for promoting the professional growth and development of the entire team. You will also foster strong interdepartmental relations and integrate the dining service department with the facility plan of operations. Key Responsibilities: • Participates in employee meetings, reviews and training programs, • Manages in compliance with Company established policies and procedures, • Manages in compliance with local, state, and federal laws and regulations, • Maintains food cost while ensuring quality standards, • Establishes and maintains good rapport with staff, client and guest and other departments, • Manages financial acumen for all areas including financial reporting with sales reports P&L reports, writing and adhering to annual budgets and cash handling, • Analyzes and creates trends for financial data, • Manages purchasing and inventory controls, • Plans menus in consultation with chefs, • Is knowledgeable on HACCP controls along with proper storage and use of food Preferred Qualifications: • Bachelor’s degree is preferred, or equivalent professional experience, • Eight to ten years upscale food service experience, including six years’ experience at the management level, • Experience in personnel management including hiring, supervision, evaluation and succession planning, • Proven track record to achieve company goals in compliance with company/client policies and procedures, • Excellent leadership and organizational skills, and must possess attention to detail, • Supervisory, scheduling, training and coaching skills, • Effective problem solving and conflict management skills, • Ability to multi-task as well as stay on task and concentrate with constant interruptions, • Experience in food purchasing, food costs and inventory control, • Ability to create budgets, flash reports, financial targets and forecasts, • Knowledge of cash handling procedures and reconciliation of multiple cash banks and reports, • Must be knowledgeable on HACCP controls along with proper storage and use of food, • Monitor compliance with health and fire regulations regarding food preparation and serving, • Exceptional business etiquette and client relations, • Manages time effectively and prioritizes tasks to meet deadlines, • Strong catering experience required, • Conformity to the highest standards of personal integrity and ethical behavior, • Excellent knowledge of Microsoft Office: Word, Excel and PowerPoint, • ServSafe or Department of Health certification a plus Apply to Compass Group today! Click here to Learn More about the Compass Story Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply. Compass Corporate maintains a drug-free workplace. Applications are accepted on an ongoing basis. Associates at Corporate are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Paid Parental Leave, • Holiday Time Off (varies by site/state), • Personal Leave, • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs) Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information. Certain positions may require Florida Level 2 background screening. Details:

Job DescriptionRestaurant Assistant General Manager Job Summary The Restaurant Assistant General Manager supports the General Manager in overseeing daily food and beverage operations while delivering a high-touch, elevated guest experience. This role helps lead service teams, ensures operational excellence, and supports financial and administrative functions within a dynamic, member-focused environment. Key Responsibilities • Assist in managing all daily restaurant and food & beverage operations, including front-of-house and back-of-house coordination, • Support hiring, training, coaching, scheduling, and performance management of service and support staff, • Maintain exceptional service standards and ensure consistent execution across all dining areas and events, • Partner with the General Manager to manage labor, payroll, and cost controls, • Oversee service execution during peak periods, private events, and special functions, • Address guest and member concerns promptly and professionally to ensure satisfaction, • Ensure compliance with health, safety, sanitation, and alcohol service regulations, • Support inventory management, purchasing, and vendor coordination, • Review operational reports and assist with implementing performance improvement plans, • Act as Manager-on-Duty in the absence of the General ManagerQualifications, • 3+ years of restaurant or hospitality management experience, preferably in an upscale dining or private club environment, • Strong leadership skills with the ability to motivate and develop teams, • Excellent communication, organization, and guest-relations skills, • Working knowledge of labor management, scheduling, and cost controls, • Ability to thrive in a fast-paced, service-driven environment, • Flexible availability, including nights, weekends, and holidaysPreferred Skills, • Experience in private clubs, banquet operations, or event-driven environments, • Strong floor presence and service recovery abilities, • Detail-oriented with a high standard for professionalism and consistency

The Guest Relations Associate serves as a key point of contact for guests, ensuring a seamless and positive experience from initial inquiry through reservation and follow-up. The position acts as a liaison between guests and internal teams, communicates restaurant offerings, and proactively identifi

Job Description Stout NYC Hospitality Group consists of a dozen owner-operated bars/restaurants throughout New York City. Our mission is to provide authentic, accessible, desirable spaces for people seeking meaningful connections with friends, family, and colleagues. With specific attention to the guest experience and our food and drinks programs, our aim is to create a true home for the public to come as they are. We are seeking a full-time manager to join our team. The position entails traditional management responsibilities: guest interaction and relations, service team direction and support, concept and morale driving, service standards enforcement, support of management team, inventory, daily paperwork. Concentration on floor presence and staff training. Ideal candidate will have been a front of house team member who is looking to move into management. Evening and weekend availability is a must. Very reasonable hours for the industry, competitive salary, and potential for advancement for the right candidate. Great benefits package. Annual review and bonus program available.

Job Description Crescent Hotels & Resorts is seeking an experienced Hotel General Manager to lead 33 Hotel, NYC Seaport—an intimate, design-forward luxury retreat in Lower Manhattan. Located in the heart of the historic Seaport District, 33 Hotel offers a refined urban escape where modern sophistication meets New York City energy. With thoughtfully curated experiences, elevated service, and a strong sense of place, this 66-room hotel delivers a personalized guest journey that reflects the vibrancy of downtown Manhattan. Managed by Crescent Hotels & Resorts, 33 Hotel is part of Crescent’s Latitudes Collection—a portfolio of independent, lifestyle-driven hotels that celebrate individuality, creativity, and immersive guest experiences. Our associates are offered competitive compensation, comprehensive benefits, and opportunities to grow within a dynamic and people-first organization. At Crescent, we believe our success begins with our people. We empower our associates to bring their passion, creativity, and individuality to work every day—creating exceptional experiences for our guests and each other. As you grow, so does Crescent. We foster a culture where you can be your authentic self, where your contributions are celebrated, and where your career journey is supported. From health & wellness programs to best-in-class learning and development, we are committed to helping you thrive. You Belong. We Care. Shine Bright. We are committed to providing you with: • Excellent compensation package with an annual salary range of $165,000 – $170,000, • Operational incentive plan eligibility, • Comprehensive benefits package for eligible associates & family members, • 401(k) matching program for eligible associates, • Travel and lodging discounts at Crescent-managed properties across North America What will you be doing? • Lead and inspire a guest-centric, service-driven culture that reflects the elevated, personalized experience of a luxury lifestyle hotel., • Champion a clear vision that motivates associates to deliver exceptional service, ensuring consistent excellence in product quality, guest satisfaction, and financial performance., • Oversee all operational and administrative functions, including analyzing reports on occupancy, revenue, and financial performance to drive strategic decisions., • Maximize profitability through effective business planning, budgeting, forecasting, and cost control while maintaining the integrity of the guest experience., • Recruit, develop, and lead a high-performing leadership team; provide coaching, performance management, and succession planning., • Foster open communication, accountability, and collaboration across all departments., • Represent the hotel within the local community and NYC market, building strong relationships and enhancing the hotel’s presence in the Seaport District., • Engage with guests, clients, and partners to promote the hotel and create meaningful connections., • Conduct regular property walkthroughs to ensure exceptional standards in cleanliness, maintenance, and overall presentation., • Partner with People & Culture to appropriately address associate relations in alignment with Crescent values and policies., • Participate in corporate initiatives, meetings, and committees as needed., • Perform other duties as assigned. Qualifications & Experience: • Minimum of 5 years of Senior Hotel Leadership required, • Minimum of 3 years of experience in a full-service hotel required, • Experience in lifestyle, luxury, or boutique hotel environments required, • Experience overseeing Food & Beverage in a hotel or standalone setting, • Strong financial acumen with working knowledge of accounting and operational metrics, • Proven leadership skills with the ability to inspire, develop, and retain top talent, • Excellent communication skills with fluency in English (written and verbal) Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Proven record as a successful hospitality leader with a high degree of knowledge in all aspects of leadership including financial results, guest satisfaction and employee relations aspects of the role. Guest Engagement Assistant Store Leader. The Guest Engagement Assistant Store Leader is empowered

Job Description About the Role As a Trailborn General Manager / Managing Director, you are the driving force behind the overall success of the property. With a focus on elevating guest service, building and supporting a strong and engaged team, and the financial and operational performance of the property. You will directly oversee all departments, including but not limited to: Rooms, food & beverage, facilities, and administrative functions. Essential Functions Guest Experience • Champion a service-first culture that ensures every guest has a meaningful and memorable experience., • Resolve complex guest issues and complaints with professionalism, urgency, and empathy., • Foster a proactive hospitality culture by staying present and visible during key operating hours., • Lead the execution of daily operations, ensuring adherence to Trailborn brand standards., • Oversee the development/management of operating budgets, labor controls, and department expenses., • Monitor and maintain quality standards in cleanliness, safety, food and beverage, and guest amenities., • Build, lead, and inspire a high-performing team aligned with Trailborn’s Values., • Set performance goals, conduct evaluations, and ensure ongoing training and development., • Act as the primary liaison between the property and corporate leadership., • Participate in business reviews, revenue strategy sessions, and property performance reporting., • Drive local partnerships and community engagement opportunities aligned with the Trailborn brand. Qualifications • 5+ years of progressive hotel leadership experience, including experience as a General Manager or senior leader at a full-service or lifestyle hotel., • Prior experience working within a big brand and/or a Marriott-managed/franchised property is strongly preferred., • Proven ability to lead large, diverse teams and manage complex operations., • Financial acumen with experience in budgeting, forecasting, and P&L accountability., • Strong problem-solving skills and a proactive, solution-oriented mindset., • Excellent interpersonal, communication, and organizational skills.

Job Description POSITION OVERVIEW The Director of Ticketing is responsible for the strategic planning, management, and continuous improvement of ticketing and box office operations for the Loew’s Jersey Theatre. Reporting to the General Manager and working closely with venue leadership, programming, production, guest services, and finance, this role ensures ticket sales, distribution, access, and event-entry processes deliver a secure, efficient, and exceptional guest experience while maximizing revenue and operational efficiency for a high-volume programming calendar. RESPONSIBILITIES INCLUDE, BUT ARE NOT LIMITED, TO THE BELOW: • Lead all ticketing operations for the theatre, including primary sales, VIP subscription management and relations, house seats, guest lists, comps, holds, and inventory controls., • Develop and execute ticketing strategies to meet revenue, access, and retention goals (dynamic/paid ticketing, presales, promo codes, partner allotments)., • Manage the box office team: participate in hiring, training, scheduling, performance management, and professional development., • Oversee daily box office operations (in-person, phone, and email), ensuring excellent customer service, accurate financial accounting, and timely reporting., • Strong working knowledge of ticketing systems including Ticketmaster TM Host, TM1, and Archtics, utilizing these systems for timely reporting., • Work closely with the theatre’s programming partners (in-house and third party) in scaling, building, and posting shows and events for sale, making timely adjustments when necessary., • Manage ticketing technology and CRM system’s vendor relationships, configuration, integrations, reporting, and ticketing policy enforcement; lead system migrations and upgrades as needed., • Coordinate with programming, marketing and PR on pricing, promotions, patron communications, data-driven audience development and VIP initiatives., • Reconcile ticket revenue and settlements with Finance; maintain accurate transaction records and post-event reporting., • Establish and enforce ticketing policies (refunds, exchanges, scalping/transfer policies, ADA access, and house seat management/sales), • Analyze ticketing and attendance data to produce actionable insights and regular executive reporting., • Participate in building and maintaining relationships with patrons, community and tour/event partners., • Serve as primary point of contact for ticketing issues during events and manage escalations to preserve patron experience., • Other duties as assigned QUALIFICATIONS • 5–7+ years of progressive leadership experience in ticketing and box office operations within a theatre, concert venue, performing arts center, or similar live entertainment environment, including strategic oversight, revenue management, and team leadership., • Proven, hands-on experience with Ticketmaster: configuration, reporting, day-to-day operations, established point of contact a plus but not required, • Working knowledge of other ticketing/CRM platforms (Tessitura, Etix, AudienceView, Spektrix, etc.) with a focus on awareness of emerging ticketing techniques and trends., • Strong revenue management, inventory control, and pricing strategy skills., • Proven experience with pricing strategy, yield management, and dynamic pricing models, • Demonstrated ability to lead, train, and develop a team in a fast-paced, high-attendance event environment., • Excellent customer service orientation with experience resolving escalations calmly and professionally., • Practical knowledge of payment handling, settlement processes, reporting, and accounting reconciliation., • Proficient with ADA/ticketing accessibility, ensuring requirements are met throughout the venue., • Strong analytical, organizational, and written/verbal communication skills., • Proficiency with Microsoft Excel, Word, Outlook, various Ticketmaster programs, and staff scheduling software., • End‑to‑end oversight of ticket lifecycle: event builds, onsales, inventory control, settlements, and audits WORKING CONDITIONS: • Onsite work required at the Loew’s Jersey Theatre (Jersey City, NJ) and occasional work at Prudential Center/Newark offices, • Must be available for nights, weekends, and holidays per event schedule., • Travel up to 5% annually., • Must be able to lift up to 25 lbs. COMPENSATION AND BENEFITS The pay range for this position at commencement of employment is expected to be between $88,000 and $100,000/year. Base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. This position will be an “at-will position” and the Company reserves the right to modify base pay (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors. The benefits package for the position may include the following subject to the terms of the then-in-effect Company policies, plan documents and other eligibility criteria: • Medical/Dental/Vision/Flexible Spending Accounts, • Pretax Transportation Benefit, • Generous Parental Leave policies, • 401K (with a company match after 1 year of service), • Generous Paid Time Off policies, • 13 Paid Holidays, • ½ Day Summer Fridays, • Complimentary or Discounted Sports & Concert Tickets, • On Site Fitness Rooms We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, sexual orientation, age, disability, gender identity, marital or veteran status, or any other protected class. #LI-DNP

Job Description Title: Assistant General Manager Location: Time Out Market, Union Square Department: Operations Reporting to: General Manager Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one rooF, showcasing the best chefs, restaurants, bars, and cultural experiences. We are seeking a dynamic and experienced Assistant General Manager to join our leadership team and support the daily operations of our large-scale food and beverage Market. The AGM is an integral part of the senior leadership team and will work closely with the General Manager to ensure excellence in guest experience, team performance, financial results, and operational efficiency. This role requires a hands-on leader with strong business acumen, a customer-first mindset, and the ability to thrive in a fast-paced, high-volume environment. As the Assistant General Manager your role will include but not be limited to: * Lead and motivate diverse teams(front-of-house, back-of-house, support staff) and be skilled at managing performance and retaining talent in a high-turnover industry * Conflict resolution and team-building skills * Deep understanding of F&B operations, including service standards, kitchen workflows, supply chain, and compliance. * Strong eye for detail while balancing big-picture efficiency and guest experience * Maintain the highest standards of food and beverage quality, guest service, cost control, and consistency in accordance with TOM expectations * Monitor labor, food, and beverage costs while implementing strategies to maximize profitability * Strong knowledge of P&L management, budgeting, forecasting, and cost control. * Analysis of sales trends, labor costs, food costs, and margins to drive profitability * Able to demonstrate success in managing budgets, increasing revenue, and reducing costs. * Familiarity with restaurant management systems, POS data, and financial reporting * Collaborate with the GM on sales-building initiatives, marketing promotions, and community engagement. * Focus on succession management, training and, development of all Market employees * Delegate responsibility to the management team as needed and enforce existing policies consistently * Oversee and participate in the hiring, training, supervision, management, * Oversee the weekly schedule for both TOM staff and contracted staff to meet or exceed budgeted goals * Oversee payroll for the hourly and management staff, conduct pre-shift meetings, and assist team members with any inquiries * Partner with the General Manager to develop and implement operating standards, policies, and procedures to be followed by the management team * Assign and instruct the employees and managers in the details of their work; observe performance and encourage improvement where necessary * Remain calm and alert, especially during emergency situations and/or heavy restaurant activity, serving as a role model for the management team and other TOM and Vendor employees * Ensure every guest receives exceptional service in line with brand standards. * Address and resolve customer concerns with professionalism and care * Lead initiatives that enhance guest loyalty and satisfaction * Interact with all department personnel, restaurant staff and Vendor staff as needed * Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams * Ensure that no members of staff are permitted to work if they are not suitably dressed, groomed or showing symptoms of sickness * Develop and implement cost-saving and profit-enhancing measures * Maintain positive and professional relations with vendors, managing vendor interaction on the property with our staff * Monitor guest satisfaction on all levels, including social media platforms * Ensure health, safety, and sanitation requirements are in compliance with local laws and agencies Additional functions: * In addition to performance of the essential functions, this position may be required to perform a combination of the following support functions, with the percentage of time performing each function to be solely determined by the General Manager based upon the particular requirements of the operation. * Participate in the development of the annual budget for the market, developing short and long-term financial operating plans * Attend mandatory meetings including divisional meetings, executive meetings, and staff meetings * Participate in community events * Utilize traditional software programs such as OpenTable, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Tevalis, and any department-specific systems in use. * Keep work area clean and organized * Ensure confidential documents are kept in a secured area * Complete other duties as assigned by the General Manager * Demonstrate positive leadership characteristics, which inspire Team Members to meet and exceed standards * Maximize restaurant profitability, implementing effective controls of departmental processes and prime (food & labor) costs * Monitor the restaurant’s budget as well as TOM and Vendor revenues to ensure efficient operations, including revenue and labor expense control * Maintain compliance with TOM policies and procedures, as well as city, state, and federal laws * Maintain compliance with necessary operational policies, including: Health and Safety, Food Hygiene, Maintenance, Emergency Procedures and Liquor Laws What we are looking for from you: * 5–8 years of progressive leadership experience in hospitality, with a focus on food and beverage operations. * Proven success managing high-volume or multi-unit operations. * Strong financial acumen with experience managing P&L, budgets, and cost control. * Hands-on experience in hiring, training, and developing large teams. * Strong knowledge of POS systems, scheduling software, and inventory management tools. * Exceptional communication, organizational, and interpersonal skills. * Ability to adapt quickly and make sound decisions in a fast-paced environment. * Possession of or the ability to possess all state required work cards * Proof of eligibility to work in the United States About our culture At Time Out Group we believe in diversity and equal opportunity for all people. We do not discriminate against external or internal candidates on the basis of age; disability; gender, gender reassignment; race; religion or belief; sexual orientation; marriage and civil partnership; pregnancy and maternity. We believe that diversity develops creativity and enables personal and professional growth where we all learn from each other. We believe in an open culture where ideas are shared candidly and where there is no fear of failure, but rather an understanding that we must experiment and have the freedom to succeed. We believe that everyone has the right to express themselves as they are as this enriches us all. We believe in an open world, social justice, and the pursuit of happiness, after all, we are in the happiness business.

As a Client Concierge Specialist, you'll be the first point of contact for many of our clients and designers. Manage all live client communication channels in real time, including phone and chat. Hospitality: hotel front desk, concierge, guest relations, Luxury retail: sales associate, clienteling r

Job Description We're located in American Dream Mall! Copy & paste the link below to learn more about our company and the Assistant Manager in Training role! What is Great Big Game Show? In 2023, The Escape Game introduced something entirely new: Great Big Game Show. Great Big Game Show is an immersive, live-hosted experience where guests become contestants, competing in fast-paced mini-games on a soundstage inspired by their favorite TV game shows. Great Big Game Show is expanding rapidly across the United States, with 18 new locations opening in 2026. Description The Assistant Manager works closely with the General Manager to help lead the store across three key areas: 1. Exceeding guest expectations through exceptional hospitality At our core, we are a hospitality company that obsesses over the experience of every single guest. Great Big Game Show locations earn 5.0 Google review ratings by delivering an unexpected level of guest care and hospitality. 2. Upholding training and operational standards Helping ensure consistently excellent games, hosting, and front-of-house execution. 3. Maintaining world-class facilities Supporting cleanliness, organization, and the overall presentation of the store. The Assistant Manager works functional shifts in the store and must be an excellent Guest Experience Specialist (front desk) and Game Show Host. This role is viewed as a future General Manager position and should be filled by someone with a clear passion for Great Big Game Show and a strong desire to step into a General Manager role within the next 6–18 months. You’ll start as an Assistant Manager in Training All Assistant Managers will begin as an Assistant Manager in Training, working 35–40 hours per week. During this period, team members will: • Complete the GBGS training passport, • Master all frontline positions Expectations Leadership & Culture • Serve as a GBGS brand ambassador who exemplifies care for every single guest, • Support the General Manager in leading a team of 12–30 team members of all ages, • Promote and maintain a positive, inclusive, and energetic atmosphere, • Integrate GBGS’s mission, vision, and values throughout the store, • Enthusiastically implement new company initiatives, strategies, policies, and training programs, • Partner with the General Manager to train team members and coach GBGS standards through thoughtful, consistent feedback, • Maintain mastery of all front-of-house roles, including Game Show Host and Guest Experience Specialist, • Assist with operational excellence through upkeep of:, • Apparel and retail products, • Game inventory, • Building maintenance, • Cash control systems, • Shift schedules, • Track and report basic operational and performance data, • Create and distribute the store’s weekly newsletter, • This is a non-exempt role, • Assistant Managers will continue working 4.5–5 functional shifts per week, • You will learn and assist with administrative tasks, but you are not fully responsiblefor:, • Overall store operations, • Managing team relations independently Hiring or exiting team members Exemptions The following responsibilities are not expected at the Assistant Manager level: • Making hiring decisions without the support and approval of the General Manager or Operations leader, • Creating or publishing the store’s team schedule as a regular responsibility, • (Schedules may only be created in rare situations, such as when the General Manager is out of town, and only with approval), • Terminating team members under any circumstance, • All terminations must be handled by the General Manager and/or an HQ leader, • Approving pay changes or raises Job Requirements • High school diploma or equivalent, • College degree preferred, • Leadership experience (6 months or more preferred), • Full embodiment of our mission, vision, and values, • Alignment with the Assistant Manager schedule and flexible availability, including nights, weekends, and holidays, • GBGS must be your sole employer during your time as Assistant Manager Hours • 35–40 hours per week during training, • 40–45 hours per week after full sign-off Uniform & Grooming Standards Beginning 1/7/2025, hair for GBGS store managers must be a naturally occurring color, including shades of black, blonde, brown, gray, or red. Facial hair, including beards and eyebrows, must match natural hair color. Knowledge, Skills, and Abilities • Genuine love for serving others, • Flexibility in a rapidly changing work environment, • Consistently positive attitude, • Ability to manage cash systems, • Strong interpersonal and communication skills, • Ability to positively influence others, • Basic computer skills You Might Be a Great Fit If: • You genuinely enjoy interacting with guests, • You want to grow and appreciate regular feedback and constructive criticism, • You care deeply about excellence and coaching others, • You enjoy a fast-paced, hands-on leadership role, • You’re up for a challenge Company Mission Statement To design and deliver epic interactive experiences for every single guest. Company Values • Passion: We love our guests, our brand, and our games., • Integrity: We endeavor to honor God through hard work, honesty, fairness, and generosity., • Creativity: We are always expanding the boundaries of what is possible., • Teamwork: We can best accomplish our goals by selflessly working together., • Excellence: We are relentless in our pursuit to be the best., • Growth: We believe in expanding our business and developing our team members.

Job Description New Restaurant and Concept Opening - SPARROW ITALIA NYC The Noble 33 Hospitality and lifestyle company is seeking a GENERAL MANAGER for Sparrow Italia's NEW LOCATION - NYC! This position is responsible for the overall food quality of all food items, controls COGS, trains and oversees all back of house employees and areas, ensures company standards and may be responsible for seasonal specials and menu changes. The General Manager is responsible for leading, educating, motivating, and energizing the team. The General Manager leads the FOH team and delivers exceptional, unforgettable guest experiences to every guest every time! This position is also responsible for the restaurant and outlets' entire operation and financial performance. The General Manager must communicate information effectively to staff and the Director of Operations. Duties & Functions: • Staff and Lead Operations & Culinary Team, • Ensure all processes for venue management are in place and executed on daily basis, • Ensure venue is always up to code with State & Federal regulatory bodies, • Ensure all venue managers are appropriately trained and up to date with current procedures, • Complete all administrative duties as outline and assigned by Director of Operations, • Ensure OpenTable/Reservation Systems are properly setup and running at all times, • All Maintenance issues reported and handled in timely manner, • Ensure all service standards are maintained with hospitality focus, • Ensure all guests are attended to and treated with utmost respect by all departments, • Ensure all food menu items are presented consistently, accurately, and with integrity, • Ensure all beverage menu items are presented consistently, accurately, and with integrity, • Assist in developing new ideas for service standards, food & beverage menu items, as well as guest relations., • Ensure venue is always up to Brand Standards and in "Mint Condition"., • Participate in all weekly Marketing & Business Development meetings., • Ensure proper pars and inventory management systems are in place, keep active/running total/par, • P & L Responsibility and Reporting., • Ensure Tips are properly handled and distributed by staff and management.Specific Job Knowledge & Skills:, • 5+ years of experience., • Strong knowledge of front and back of house operations including food, beverages, staff supervision, inventory, and food safety., • Must be available to work a flexible schedule to include evenings, weekend shifts, and holidays., • Must be organized, self-motivated, and proactive with a strong attention to detail, • Strong hospitality foundation, ability to coach, build a team, problem solve, and leadership skills required, • Strong understanding of cost and labor systems that lead to restaurant profitability., • Strong communication and leadership skills., • Bachelor's degree (or equivalent) in business management or related field., • Experience in conducting performance evaluations., • Working knowledge of human-resources processes., • Experience hiring, training, and mentoring a diverse large hourly FOH staff., • Proven ability to work well under pressure and adapt quickly to change., • Move, lift, carry, push, pull, and place objects weighing less than or equal to 45 pounds without assistance., • Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity., • Stand, sit, or walk for an extended period of time or for an entire work shift., • Reach overhead and below the knees, including bending, twisting, pulling, and stooping.Benefits:, • Dental insurance, • Health insurance, • Life insurance, • Vision insurance

Job Description Salary: $130000 - $140000 / year What makes FLIK click What makes FLIK click? Our people. The decisions, actions and attitudes of our associates earn the trust and loyalty of our clients every day. We know how to pick them and we know how to grow them. It starts with hiring people who share our passion for food and hospitality. Once we find the right talent, we encourage, value and recognize their contributions. We keep our people renewed, excited and engaged by providing hands-on training and educating them about the latest trends. We give them a stake in successfully raising the bar. Our people love what they do and they love sharing their passion. Join our team and see the FLIK difference. Where a job isn’t merely a job but the start of a career where you can flourish. Job Summary We’re seeking a dynamic and experienced General Manager to oversee dining and catering operations at a prestigious law firm. Reporting directly to the District Manager, this role is ideal for a hospitality leader who thrives in fast-paced environments, builds strong client relationships, and inspires high-performing teams. As the face of our foodservice program, you’ll drive operational excellence, elevate the guest experience, and lead a talented team in delivering exceptional service and culinary quality every day. Key Responsibilities: * Operational Leadership: Oversee all aspects of daily operations, ensuring seamless service delivery across dining and catering functions. * Financial Management: Own the account’s P&L, budgeting, and financial performance, identifying opportunities for efficiency and growth. * Team Development: Lead HR functions including hiring, training, coaching, and performance management. Foster a culture of professionalism, hospitality, and continuous improvement. * Client & Guest Relations: Build and maintain strong relationships with clients, guests, and internal departments. Act as a trusted partner and problem-solver. * Culinary Collaboration: Work closely with the Chef and culinary team to design menus, launch new programs, and ensure top-tier food quality. * Compliance & Standards: Ensure adherence to company policies, safety protocols, and service standards across all operations. Preferred Qualifications: • Bachelor’s degree in Hospitality, Culinary Arts, or related field (preferred), • Minimum of 5 years in foodservice operations, with experience in high-volume production and catering, • Proven success managing budgets and driving financial performance, • Strong leadership, communication, and organizational skills, • Passion for hospitality and a commitment to excellence, • Desire to grow with a top-tier foodservice organization Why Join Us?, • Lead operations at a high-profile, client-facing location, • Collaborate with a passionate, professional team, • Make a meaningful impact on guest experience and team culture, • Grow your career with a company that values innovation and leadership Ready to lead with purpose? Apply now and bring your hospitality expertise to a role where excellence is the standard. Apply to Flik today! Flik is a member of Compass Group USA Click here to Learn More about the Compass Story Associates at Flik Hospitality are offered many fantastic benefits. • Medical, • Dental, • Vision, • Life Insurance/ AD, • Disability Insurance, • Retirement Plan, • Paid Time Off, • Holiday Time Off (varies by site/state), • Associate Shopping Program, • Health and Wellness Programs, • Discount Marketplace, • Identity Theft Protection, • Pet Insurance, • Commuter Benefits, • Employee Assistance Program, • Flexible Spending Accounts (FSAs), • Paid Parental Leave Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law. Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. Certain positions may require Florida Level 2 background screening. Details: Applications are accepted on an ongoing basis. Flik maintains a drug-free workplace. Req ID: 1517496 Flik Hospitality Group JEANNE M LANE [[req_classification]]

Job Description Required Years of Experience 1 years Job Details Job Title: Hourly Floor Service & Guest Relations Manager Location: Palma Restaurant - West Village, NYC Employment Type: Part Time (Hourly) About Us: Palma is a cherished, family-owned Italian restaurant in the heart of the West Village, known for heartfelt hospitality, timeless cuisine, and an intimate, welcoming environment. We are seeking a dedicated, service-focused Hourly Floor Service & Guest Relations Manager to co-lead service alongside another manager and ensure a warm, seamless experience for every guest. Position Overview: This is a hands-on, floor-based role ideal for someone passionate about hospitality, guest connection, and team leadership. You will work closely with another manager to run daily service, resolve floor issues in real time, and uphold Palma's standard of care in every guest interaction. Responsibilities: • Lead floor service alongside another manager during shifts, ensuring smooth operations and timely guest flow, • Oversee and support FOH staff throughout service, providing clear direction and mentorship, • Act as the primary point of contact for all guest relations during service, managing special requests, complaints, and recovery with professionalism and warmth, • Uphold and reinforce Palma's service standards and core values, • Manage nightly floor logistics, including seating flow, table turns, and pacing in collaboration with the kitchen and host team, • Maintain a calm, composed presence on the floor and serve as a go-to problem solver, • Collaborate with the management team to share feedback and improve service operations, • Proven ability to lead a team and handle guest issues with care, confidence, and professionalism, • Excellent communication, multitasking, and problem-solving skills, • Warm, approachable demeanor with a strong sense of accountability, • Familiarity with systems such as Resy and Salido is a plus, • Competitive hourly pay, • Supportive, tight-knit team environment, • Opportunity to grow within a respected, family-owned hospitality group Palma is an Equal Opportunity Employer and welcomes applicants from all backgrounds. We do not discriminate based on race, gender, age, sexual orientation, religion, or any protected status. Compensation Details Compensation: Hourly ($27.00 - $32.00) Benefits & Perks: Health Insurance, Dental Insurance, Vision Insurance, Paid Time Off, Commuter Benefits, Potential Bonuses, Dining Discounts Required Skills Attention to Detail Team Leadership Event Coordination Guest Service Orientation Problem Solving Mentorship Customer Service Orientation Operational Management Time Management Logistical Coordination Adaptability Stress Management Conflict Resolution Feedback Sharing Interpersonal Skills Service Improvement Strategic Planning Training and Development Compliance Awareness Multitasking Decision Making Crisis Management Collaboration Cultural Sensitivity

Job Description JOB TITLE: Housekeeping Manager REPORTS TO: General Manager SUPERVISES DIRECTLY: Room attendants, Housekeepers, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments and manage all facets of the Housekeeping Department, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training, and development., • Assists the General Manager in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E, and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors, and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the Room Attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects, monitors, and maintains level of cleanliness in event areas, storage areas, restrooms, and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security, and return on guest lost and found items., • Maintains productivity and labor cost goals., • Conducts formal inventories of linen, supplies, and equipment as required., • Participates in the ordering of supplies to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas, and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment with regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job Description Operations Duty Manager Crosby Street Hotel – New York, NY About Crosby Street Hotel Located in the heart of SoHo, Crosby Street Hotel is an award-winning luxury property known for its bold design, vibrant interiors, and highly personalized service. As part of Firmdale Hotels, Crosby Street blends creativity, individuality, and exceptional hospitality to create a truly distinctive guest experience. With a strong focus on people, culture, and attention to detail, Firmdale is recognized as one of the most inspiring and unique hospitality groups, with properties in both New York City and London. Position Overview The Operations Duty Manager is a key rooms-focused leadership role, reporting directly to the General Manager and Assistant General Manager. Acting as the most senior manager on duty during assigned shifts, this individual serves as the face of hotel leadership—ensuring seamless daily operations while delivering exceptional guest experiences. This highly visible, hands-on role requires strong leadership, sound judgment, and the ability to respond quickly and effectively to guest and operational needs across all departments. Key Responsibilities Guest Experience & VIP Relations • Serve as the primary point of contact for guest concerns, special requests, and service recovery during shifts, • Personally welcome and manage VIP guests, ensuring a bespoke and memorable stay, • Deliver warm, personalized service in line with Firmdale Hotels’ standards, • Act as the most responsive manager on duty, supporting all departments as needed, • Oversee daily hotel operations to ensure service excellence and brand consistency, • Conduct regular floor presence, walkthroughs, and service quality checks, • Collaborate closely with Front Office, Housekeeping, and other departments to maintain seamless operations, • Ensure the safety and security of guests, employees, and the property at all times, • Conduct routine health and safety inspections and ensure compliance with all standards, • Manage incidents and emergencies with professionalism and clear documentation, • Lead by example, fostering a positive, collaborative, and service-driven culture, • Support and coach team members and department leaders in real time, • Reinforce service standards and drive accountability across all departments Qualifications & Experience Required: • Previous experience as a Duty Manager or Department Head in a luxury or 5-star hotel, • Strong leadership and interpersonal skills with a guest-centric approach, • Excellent communication and problem-solving abilities, • High attention to detail and commitment to service excellence, • Experience with Opera PMS and Micros POS, • Food Safety Certification and/or CPR/AED certification Schedule & Compensation • Full-time position with a flexible schedule based on operational needs, • Includes evenings, weekends, and overnight shifts on a rotating basis, • Salary: $90,000 – $95,000 annually Benefits • Medical, dental, vision, and life insurance, • Paid time off (vacation, sick, and personal days), • Transit benefits and NY Secure Choice enrollment from Day One, • Complimentary uniform dry cleaning, • Staff meals during shifts, • Career growth and development opportunities, including annual education reimbursement, • Employee events and recognition programs Why Join Firmdale Hotels? With three hotels in New York City and eight in London, Firmdale Hotels offers a dynamic and inspiring workplace where individuality is celebrated. Founded by Tim and Kit Kemp, the philosophy is simple: “Hotels should be living things, not stuffy institutions.” If you are passionate about hospitality, thrive in a hands-on leadership role, and are driven to create exceptional guest experiences, we invite you to apply and Love What You Do.

Job Description COMPENSATION: $55,000 - $75,000 BENEFITS: • Paid Time Off, • 401(k) Plan, • Medical, Dental, and Vision Insurance This role requires a balance of leadership and presence — hands-on when needed, strategic when required. From staff training and guest relations to financial oversight and service execution, you’ll be at the center of operations, setting the tone for excellence at every moment. A Manager at Tallow Steakhouse is: • Business Driver, • Curator of Experiences, • People Champion, • Personally embrace & demonstrate an understanding of Tallow Brand DNA, • Focus on driving sales, • Adopt a guest-first mentality, • Maintain & encourage a positive and uplifting work environment, • Remain cool, calm, and collected under pressure, • Ensure a safe and healthy work environment, • 2+ Years of Restaurant Management Experience in upscale or fine dining environments., • Food Manager Certification, • Strong understanding of financials, scheduling, and operational systems., • Proven leadership and communication skills, with the ability to motivate and coach teams., • Deep appreciation for food, wine, and hospitality culture., • Must be able to stand for long periods and lift a minimum of 50 pounds. APPLY TODAY! Join Tallow Steakhouse as part of the leadership team opening inside Shaver Food Hall, one of Midtown Manhattan’s most anticipated new dining destinations. You’ll be at the forefront of shaping a concept that combines culinary precision with approachable hospitality. At Tallow, every leader is also a mentor — cultivating teams, systems, and experiences that reflect timeless craftsmanship. This is an opportunity to build a legacy from the ground up in a space where every detail, from the first greeting to the final plate, reflects Our House and the artistry within it. We participate in the E-Verify program. As part of our commitment to maintaining a legal workforce, we verify the employment eligibility of all new hires through E-Verify.

Job Description JOB TITLE: Housekeeping Supervisor REPORTS TO: Executive Housekeeper SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development., • Assists the executive housekeeper in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items., • Maintains productivity and labor cost goals., • At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required., • At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment With regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job Description JOB TITLE: Housekeeping Supervisor REPORTS TO: Executive Housekeeper SUPERVISES DIRECTLY: Room attendants, House-persons, Laundry personnel Purpose for the Position: To support the housekeeping and laundry departments manage all facets of the Housekeeping Department in the absence of the Executive Housekeeper, ensuring high levels of cleanliness, guest service and satisfaction throughout the hotel. This includes guestrooms, hallways, lobbies, public areas, rest areas, laundry, storage and work areas. Essential Responsibilities: • Supervises housekeeping and laundry staff: participating in associate performance evaluations, training and development., • Assists the executive housekeeper in the development of the department’s annual budget., • Participates in cost control systems for staffing, inventories, (linen, terry, OS&E and cleaning supplies., • Enforces policies and procedures in the department., • Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced., • Directs hourly associates in all areas of the department., • Prepares daily assignment sheets for all housekeeping and laundry associates., • Maintains cleanliness quality based on hotel objectives., • Inspects, monitors and maintains level of cleanliness in all assigned guest rooms. Reports all unsatisfactory conditions to the room attendant assigned and takes personal responsibility to ensure that actions are taken to remedy any substandard cleanliness or maintenance related conditions in each guestroom., • Assumes responsibility for the guest feedback and guest service scores in all departmental related indices., • Inspects monitors and maintains level of cleanliness in event areas, storage areas, restrooms and public areas and offices., • Compiles and reports accurate status of all guestrooms to the front desk department., • Works with the Security Office to enforce standard procedures for the acceptance, security and return on guest lost and found items., • Maintains productivity and labor cost goals., • At the direction of the executive housekeeper, conducts formal inventories of linen, supplies and equipment as required., • At the direction of the executive housekeeper participates in the ordering of supplies so as to maintain adequate inventory levels., • Checks all vacant rooms and spaces, public spaces, storage areas and rest areas each day., • Maintains departmental key control., • Maintains deep cleaning program., • Read and interpret business records and statistical reports., • Analyze and interpret established policies., • Make business decisions based on production reports and similar facts as well as on your own experience and personal opinions., • Deal with the general public, customers, associates, union and government officials with tact and courtesy., • Plan and organize the work of others., • Change activity frequently and cope with interruptions., • Speak and write clearly., • Accept full responsibility for managing and activity. Environmental Conditions: Inside: Protection from weather conditions but not necessarily from temperature changes. A job is considered “inside” if the worker spends approximately 75% or more of the time inside. Math Skills: Requires mathematical development sufficient to be able to: Deal with system of real numbers; algebraic solution of equations and probability and statistical inference. Apply fractions, percentages, ratio and proportion. Language Skills: Must have developed language skills to the point to be able to: Read newspapers, periodicals, journals and manuals. Write business letters, summaries and reports using prescribed format, and conforming to all rules of punctuation, grammar, diction and style. Participate in discussions and debates. Speak extemporaneously on a variety of subjects. Relationships to Data, People and Things: Data: Coordinating: Determining time, place and sequence of operations or action to be taken on the basis of analysis of data; executing determination and/or reporting on events. People: Speaking-Signaling: Talking with and/or signaling people to convey or exchange information, including giving assignments and/or directions to helpers or assistants. Things: Handling: Using body members, hand tools, and/or special devices to work, move, or carry objects or materials. Involves little or no latitude for judgment With regard to attainment of standards or in selecting appropriate tools, objects or materials. Specific Vocational Preparation: Specific vocational training includes an occupationally significant combination of: vocational education, apprentice training, in-plant training, on-the-job training, or essential experience in less responsible jobs which lead to the higher job or serving in other jobs, over 1 year up to and including 2 years. An Associates or Bachelor degree or higher education preferred.

Job Description Title: Market General Manager Location: New York Department: Operations Up to $120,000 + bonus dependent on experience Time Out Market is a global food and cultural market leveraging the editorial curation of Time Out Media to bring the best of the city together under one rooF, showcasing the best chefs, restaurants, bars, and cultural experiences. Our Market General Manager is an integral part of the senior leadership team. The role is highly strategic and requires a blend of leadership, operational, and financial expertise alongside this, the General manager should have a passion for hospitality and service excellence at the core. As the General Manager your role will include but not be limited to: Inspirational Leadership: * Inspire and manage a diverse team across management, front office, finance, back office and administration. * Develop skills of the management team in accordance with the succession planning goals set by the company * Develop and implement operating standards, policies, and procedures to be followed by the management team * Partner with Marketing Manager and Event & Sales Manager to ensure TOM activations and events are achieving or exceeding targets and executed to TOM standards * Assists and conducts conflict resolution, corrective actions and coaching * Oversee and ensure that employee performance appraisals are completed in a timely manner Strategic and Commercial Decision Making: * Oversee in house accounting role. Ensure timely and accurate completion of all period-end financial statements and reports, and provide controls to ensure proper handling and accounting for all restaurant receipts * Full P&L responsibility for the market and achievement of agreed budgeted KPIs. * Consistently monitor sales and expenses, approving all purchase orders before they are executed * Work closely with SVP Operations, TOM FD in establishing annual outlet budgets * Oversee and develop beverage program including partnerships and Cocktail, beer and wine offerings on a regular basis * Support the delivery of monthly marketing and quarterly plans, working closely with the VP Global Marketing, PR agency (if in place) and Marketing Manager to ensure it is produced and implemented in a timely manner, addressing all specific needs of the market * Maintain an awareness of external factors (including competitors, Government business initiatives, current and proposed legislation in relation to operational activities) which could impact the business. * In partnership with the AGM negotiate all initial concession agreements with new vendors in a timely manner. * Review, improve and implement all concessions/vendors/partners/3rd party head of terms and contract. * Actively pipeline and network with external vendors and chefs to ensure curation options are available. * Work with the vendors and AGM for final menu selection, pricing strategy, and ongoing changes requests. * Evaluate all vendor operations and meet with each vendor on a monthly basis to review their operations and ensure TOM remains the ‘soul of the city” * Communication with all vendors/partners/concessions to discuss renewals at least 3 months ahead of contract expiry. Operational Excellence * Ensure inventory levels are maintained for facilitating proper restaurant operations, enforce strict inventory controls, and participate in monthly inventory reconciliations in conjunction with purchasing and finance teams - * Ensure that all equipment is kept clean and in excellent working condition through personal inspection and by following the venues preventative maintenance programs * Ensure that all products are received in accordance with the venues receiving policies and procedures * Ensure that talent and technical production are working smoothly; create special mood for the guests * Ensure health, safety, and sanitation requirements follow local health departments and local agency rules and laws such as the Department of Buildings and the Fire Department, and ensure all managers are kept abreast of any changes in the law. * Develop Landlord and Concession relationships to ensure great working relationships and contract longevity. * Work closely with the AGM on capex spend requirements for market, for yearly financial budgeting and implementation at local level within agreed budgets. * Operational implementation of all cost saving measures – work with the AGM in the Market to identify cost saving opportunities at OPEX level. * Ensure business continuity by consistently reviewing local implementation of maintenance and preventive maintenance, health and safety, food, hygiene and licensing regulations. * Regular catch ups with the human resource team in the regional on local employment laws and ensuring the business is protected. * Maintain an awareness of external factors (including competitors, Government business initiatives, current and proposed legislation in relation to operational activities) which could impact the business. * In partnership with the AGM negotiate all initial concession agreements with new vendors in a timely manner. * Review, improve and implement all concessions/vendors/partners/3rd party head of terms and contract. What we are looking for from you: Leadership & People Management * Proven track record of leading large, diverse teams across multiple properties or business units. * Ability to inspire, coach, and develop leaders (not just line staff). * Strong focus on organizational culture, retention, and employee engagement. * Skilled in handling labor relations, conflict resolution, and workforce planning. Strategic & Commercial Acumen * Experience in multi-unit or regional management ideally within hotels, resorts, or large-scale F&B groups. * Demonstrated success in P&L management, budgeting, forecasting, and cost control. * Knowledge of market positioning, brand differentiation, and expansion strategies. * Expertise in revenue management, sales, and marketing strategies to drive top-line growth. Operational Excellence * Strong grasp of guest experience standards and ability to scale quality consistently across properties. * Familiarity with SOP development, compliance, and operational efficiency. * Understanding of technology platforms (PMS, CRM, POS, digital marketing tools). Financial & Business Skills * Proven track record of delivering sustained profitability and ROI. * Experience with capex planning, renovations, and openings. * Comfort with asset management and ownership relations—being able to balance guest experience with financial expectations. * Strong analytical and data-driven decision-making skills. Brand, Guest, and Market Focus * Demonstrated ability to elevate guest satisfaction and loyalty metrics. * Deep understanding of luxury, lifestyle, or mass-market positioning (depending on the brand). * Ability to anticipate market trends, competitor activity, and evolving guest expectations. * Experience in reputation management (online reviews, media, PR). Innovation & Change Leadership * Ability to lead transformation projects (digitalization, sustainability initiatives, new concepts). * Experience driving innovation in guest experience and F&B programming. * Flexibility to adapt to economic shifts, crises (e.g., pandemics), and industry disruptions. Stakeholder & Ownership Relations * Experience reporting to boards, ownership groups, or investors. * Strong negotiation and communication skills with developers, brand partners, and local authorities. * Political and cultural awareness—especially in international or multi-market operations. Personal Qualities * Charismatic presence and credibility with staff, guests, and owners alike. * High emotional intelligence and cultural sensitivity. * Resilience under pressure and ability to make tough decisions. Necessary Experience: * Proven experience leading cross-functional teams (operations, sales, finance, marketing) * Track record of hiring, developing, and retaining talent * Experience managing senior managers * Full responsibility for profit & loss (P&L) * Budgeting, forecasting, and cost control experience * Proven experience in driving revenue growth and profitability * Experience setting and tracking KPIs and performance metrics * Leading organizations through change, turnaround, or transformation * Handling operational challenges or crises with professionalism

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