Guest service agent jobs in Clifton, New JerseyCreate job alerts

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.As a Guest Services Agent, you would be responsible for greeting and registering guests and

Guest Service Agent / Overnight Relieve (Friday and Saturday).

Job Description Overview Opportunity: Overnight House Person Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. This is an overnight shift. Your Growth Path Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Your Focus • Greet and acknowledge guests in a courteous and friendly manner., • Inspect assigned areas and perform cleaning tasks accordingly., • Collect trash from the service landings and dispose of in outside trash dumpsters., • Vacuum and dust guest corridors., • Pick up bed and other linen from hotel floors and transport to the laundry collection site., • Deliver clean linen to assigned sections., • Report maintenance issues., • Maintain cleanliness and organization of guest areas., • Respond to guest inquiries and assistance., • Work as a room attendant when staffing shortages occur or during peak periods., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma preferred., • Previous housekeeping experience required or equivalent training preferred. Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas., • Usage of cleaning chemicals. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.As a Guest Services Agent, you would be responsible for greeting and registering guests and

A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability.As a Guest Services Agent, you would be responsible for greeting and registering guests and

Stonebridge Hospitality Management - - Responsibilities: Greet, register, and assign rooms to guests; Verify guest credit and establish payment methods; Maintain accurate records of room availability and guest accounts; Post charges to ledgers and manage payments; Coordinate with housekeeping and m

Job Description Area Sales Coordinator SUMMARY: Support and assist the Sales Departments at assigned hotels with the management and maintenance of corporate accounts, group business, and meeting facilities. This role is responsible for delivering a high level of customer service and operational support to both external clients and internal partners. The position also serves as a key liaison between the Sales Department and other hotel departments across both properties. Locations: Garner Hotel- Totowa, NJ Garner Hotel- North Bergen, NJ RESPONSIBILITIES: -Be one of the first points of contact for incoming sales calls, and respond in a quick, timely, and professional manner to all internal partners and external customers. Deliver clear and concise communiqué that is representative of M&R via all avenues of communication. • Demonstrate excellent time management, self-motivation and proactive planning, and endeavor to be organizationally savvy with a keen focus on detail., • Work diligently to complete assigned tasks and responsibilities (i.e. including but not limited to assisting with or the management of room blocks, select reporting, client notification of key dates such as cut-off or payment schedule deadlines, group resumes, event orders and BEO’s, billing details, and other integral administrative aspects of the booking or execution of groups and events)., • Complete or assist with various aspects of pre-event, main event, and post-event details: Track, detail, and communicate with internal partners and external clients about the particulars of each assigned event and group., • As needed, gain knowledge of hotel’s food and beverage products, pricing, presentation, and learn about both hotels’ function space, audio visual, and any other details related to group and event success., • Learn and use digital sales systems and conceptual sales processes (i.e. Delphi and Opera PMS, and understand both hotels’ sales strategies (i.e. rates, fees, budgeted goals, etc.). Implement these tools and resources to accomplish individual and team goals and efficiently complete job duties., • Prepare for, participate in, and report out at all necessary internal meetings, conference calls, reporting, planning, training, and other communications required for this position., • Endeavor to work in a unified and collaborative way -- one that fosters teamwork -- and embody an entrepreneurial spirit that enables one to make the best possible decisions for hotel and achieve the team’s overall goals., • Monitor commissions and provide monthly report to accounting., • Create and manage Company and Travel Agent profiles on the property management system., • Review sales contracts as well as other important information, i.e., room block, cutoff date, special concessions, and attrition clauses and validate. Monitor and enforce program deadline dates and work with clients to release meeting space not needed to maximize hotel revenues., • Produce and distribute Group/Meeting resumes two weeks prior to first day of group arrival and communicate any changes and updated information to hotel departments., • Accurately forecast group rooms and group food and beverage revenues for assigned groups and affiliate business within a 5% variance., • Perform other duties as assigned by Management at both properties, of which employee is capable of performing., • Sends hotel information to guests that inquire about the property. Works with clients to functions. Sends group room contracts to clients in a timely manner (within 8 hours of call) and follows up to ensure that they are returned to the hotel on-time. KNOWLEDGE, SKILLS AND ABILITIES: • Ability to communicate effectively verbally and in writing, • Excellent listening and problem-solving skills, • Ability to exceed expectations of guests and team members, • Negotiating Skills, • Strong computer skills, • Must have flexible work hours, • Sales Focus, • Written Communications, • Approachability, • Time Management, • Integrity/Trust, • Functional Technical, • Knowledge of hotels and competitive markets, • Ensure that guest satisfaction is consistently obtained and maintained

Job Description Massage Envy is currently seeking to fill a Front Desk Supervisor position for our successful northern New Jersey location who can execute all of Massage Envy's policies and procedures, is positive, well-spoken, motivating, organized, detail oriented, hardworking, can multitask, and displays strong leadership qualities. Massage Envy experience is preferred. This position is excellent for those with leadership experience and looking for growth opportunities! About the Role: The Front Desk Supervisor position is responsible for ensuring every guest has a memorable and inviting experience while delivering the company's desired financial results. This includes, but is not limited to; leading a team of Guest Service Associates and Service Providers, consistently modeling guest service behaviors, recruiting, development and retention of talent, training & coaching A Day in the Life: Client Experience • Ensures the clinic exceeds members and guest's expectations by delivering an inviting and memorable experience with every guest that walks in the door to build “Member for life”., • Training associates to establish trust and confidence with each Member interaction in a friendly and efficient manner. Sales Leadership • Produces results. Manages productive shifts to ensure location exceeds monthly, quarterly and yearly sales goals. Lead associates to do the same by embracing, practicing and coaching all guest experience behaviors., • Takes ownership and accountability for creating a positive work environment that increases productivity and reduces turnover., • Communicates business goals and priorities to maximize associate performance, increase sales opportunities and profitability., • Celebrates positive Associate performance and partners with the District Manager to identify performance opportunities for ongoing feedback and development. Administers Performance Improvements Plans, Coaching, and necessary Disciplinary Action Plan when necessary, in a fair and consistent manner., • Maintain presence through effective floor sales leadership ensuring staff coverage in all areas of the center. Talent Management • Motivates and trains all Associates through brand programs in sales, guest service and product knowledge., • Understands and communicates the company's vision and core values to promote teamwork, and partner in building a team focused on driving the growth of the center., • Motivates Associates to take action to achieve sales goals and drive positive results daily., • Demonstrates professional written and verbal communication when engaging in all business transactions with guests, Associates and Corporate Office., • Must be available for morning, night, and weekend shifts and on call for emergencies Job Type: Full-time What it Takes to Succeed A team is only as strong as its leader, so we're looking for people who have what it takes to bring out the best in everyone. Those who shine in this role are: • Smart and experienced with prior proven sales, service or retail experience, • Born leaders who can motivate, coach, influence, and inspire and who aren't afraid to have tough conversations., • Top performers who can set goals, prioritize work, analyze business performance, and delegate effectively., • Problem solvers who can think on their feet, bring people to compromise, and resolve conflict., • Good with people, building trust and confidence and developing positive relationships with employees, members, and guests. We Believe Our Differences Make Us Better We're excited to hear from everyone with the skills, experience, and passion to do a great job. We do not unlawfully discriminate against any applicants or employees on any applicable legally protected basis, including race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or veteran status. If you're ready to lead the charge to help people feel their best, we can't wait to meet you. *Massage Envy Franchising, LLC (“MEF”) is a national franchisor of independently owned and operated franchised locations. Each individual franchised location, not MEF or any of its affiliates, is the sole employer for all positions posted by a franchised location, and each individual franchised location is not acting as an agent for MEF or any of its affiliates. Hiring criteria, benefits and compensation are set by each individually owned and operated franchised location and may vary from location to location.

Job Description Residence Inn by Marriott-Wayne, 30 Nevins Road, Wayne, NJ 07470 We are currently looking for a Full-Time Guest Services Representative to join our front desk Team! Our Residence Inn® by Marriott in Wayne, with 118 full suites, is nestled in a peaceful corner of northern New Jersey. When our guests visit William Paterson University or attend a wedding at The Brownstone or The Tides Estate, there’s no closer hotel. Ice . We are an extended stay hotel, and our suites have full kitchens including a fridge, microwave, and utensils. A great place to stay, a great place to work. The Residence Inn is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. The Guest Services Representative/Front Desk Agent is the face of the hotel, and provides superior service to all guests. Responsibilities include: • Greeting guests, complete the check- in/ check-out procedure through the Property management system while obtaining and storing pertinent information., • Handles cash, credit card information and goods at the property, • Identifying the needs of each guest and provides relevant information regarding the hotel services and amenities, to create an accommodating environment for all. Respond to all guest requests in a timely manner., • Taking reservations from incoming callers while providing excellence in service and inputs all information into the hotel management system. Updates and cancels reservations in the system as requested by the guest., • Drive hotel shuttle Typical Schedule : Evening Shifts: 3 PM – 11 PM, Weekend and Holidays Availability needed. Must have a valid driver's license as this position requires driving the hotel shuttle occasionally. About Buffalo Lodging Associates: Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International hotels. Buffalo Lodging Associates is a community of welcoming, committed, and passionate associates driven to provide a best-in-class hospitality experience and operational excellence. What You Bring: The ideal candidate is one who embodies Buffalo Lodging’s culture and core values: Excellence, Passion, Integrity, Inclusive. For the most success in this role, requirements are as follows: • Customer Service experience, in a hotel setting preferred., • Marriott experience is a plus., • High School diploma or equivalent is preferred., • Computer knowledge including intranet, Property management system, WORD, and EXCEL is strongly preferred., • Must have valid drivers license, and acceptable driving history subject to company approval . What We Offer You: At Buffalo Lodging, we are committed to keeping our most important assets – our employees – healthy, happy and productive. To achieve this, we offer a variety of benefits including the following: • Paid Weekly (Every Friday!), • Medical, Dental & Vision Insurance, • Competitive 401 (k) Retirement Savings Plan with Generous Employer Match, • Paid Vacation and Sick Time, • Paid Holidays, • Tuition Reimbursement, • Flexible Spending Account, • Company Paid Life Insurance, • Company Paid Short-Term Disability Insurance, • Long-Term Disability Insurance, • Employee Assistance Program, • Hotel Discounts – for You, Your Friends and Family, • Wellness Programs, • Monthly Employee Appreciation Activities & Events, • Learning and Development Opportunities, • Employee Referral Program Rate of Pay: $16.75/hr Buffalo Lodging Associates provides equal employment opportunities to all associates and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Description A Guest Services Agent is responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. What will I be doing? As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: • Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her, • Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards, • Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries, • Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy, • Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner, • Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction, • Receive, input, retrieve and relay messages to guests NOTE: This description excludes non-essential and marginal functions of the position that are incidental to the performance of the fundamental job duties. Furthermore, the specific examples in each section are not intended to be all-inclusive. Rather, they represent the typical elements and criteria considered necessary to perform the job successfully. Other job-related duties may be assigned by the associate’s supervisor. Furthermore, this description is subject to change, in the sole discretion of the Company, and in no way creates an employment contract, implied or otherwise; each associate remains, at all times, an “at will” associate.

Job DescriptionDescription: Our team is looking to add an upbeat Front Desk Agent to manage all aspects of front desk operations and be a key person of reference for our guests and vendors. To be successful in this role, you will need to extend professionalism and courtesy, have outstanding communication skills, and have the ability to work in a fast-paced environment. This position may require flexible scheduling availability. Requirements: Job Requirements: • Check-in/Check-out hotel guests, • Process all payments according to established hotel requirements, • Provide information and assistance to all guests and vendors, • Prepares all necessary reports during each shift for the management team Job Qualifications: • Highly motivated team player with strong initiative and desire for achievement, • Must be effective in handling problems in the workplace including anticipating, preventing, identifying, and solving problems as necessary, • Ability to work well in stressful situations, • Readily available and approachable for all guests while providing excellent guest service The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to stand, sit or walk for an extended period of time. The number of hours you will be scheduled to work during the week is variable and is based on guest occupancy, season, staffing and other factors. Island Hospitality is unable to guarantee a specific number of work hours per week. Training: Island Hospitality is committed to employee development and displays that commitment with a formalized training and development program providing a clear path for any employee with a desire and aptitude to thrive in the hospitality business. As team members join Island Hospitality from other organizations they too can build on that prior experience and find further growth opportunities within our company by utilizing the tools and resources offered. Team Member Wellness Program: How We Thank You For All You Bring To The Team Rewarding Benefits Package: • Healthcare including Medical, Dental, and Vision Insurance, • HSA & FSA plans available!, • Dependent care FSA, • Identity Theft Protection Insurance Commuter benefits including transit & parking, • Pet Insurance, • PTO and Payroll Incentives for Annual Wellness Exams, • Employee Assistance Program, • Wellness Subscriptions including access to gyms, financial planning, counseling, and legal services, • Paid Sick and Vacation Time, • Family Leave, • 401(k) Retirement plan - IHM Matches 100% up to 3% of your salary and an extra 50% on the next 2% of your salary. 401(k) is fully vested upon the first contribution Rewarding Hard Work: • Incentive based bonus program, • Free room nights at our hotels and employee discounts within your hotel brand, • Discounts for friends and family within your hotel brand, • Team Member recognition and bonus, • Discounted tickets to theme parks, musicals, movies, and more through Tickets at Work, • Career Growth through our in-house training program with a path personalized to your desired goals, • Referral bonus program to ANY of our locations Equal Opportunity Employer Island Hospitality uses E-Verify to confirm work authorization in all municipalities where it is required by law.

Job Summary: The Guest Service Agent is responsible for ensuring smooth check-in and check-out procedures, maintaining accurate guest records, and providing outstanding guest services. Previous experience in a hotel front desk or guest service role preferred. This role supports the hotel's front off

Earn up to $750 a week in your free time by providing feedback on everyday products and services. If needed, try out products or services ahead of your session.

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Hilton is seeking Front Desk Agents to serve as the first point of contact for guests and provide excellent customer service throughout the guest check-in and check-out process. Front Desk Agents are responsible for greeting guests, checking guests in and out, verifying reservations, processing paym

Assist customers in obtaining information on services from other departments/vendors. Customer service, sap, Customer support, Microsoft office, aviation, Data entry. Customer service, sap, Customer support, Microsoft office.

We are seeking a licensed customer service representative to join our dedicated team. Support sales agents with administrative tasks and follow-up activities. We help customers with their insurance and financial services needs, including Auto Insurance, Home Insurance, Life Insurance, Business Insur

Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not requir

Receptionist Echo/Vasc Lab Per Diem.Englewood Health, a leading healthcare system comprising Englewood Hospital and the Englewood Health Physician Network, is committed to delivering exceptional patient care across northern New Jersey.We are dedicated to fostering a supportive and inclusive work env

Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not requir

If you are passionate about beauty, love delivering excellent customer service, and are a team player, join the Blo family* and have a career you can be proud of!. Responsible for creating and maintaining a superior Guest experience. As the first and last impression for the Guest, you are a Blo bran

Patient Services Representative. The Medical Center offers a full complement of specialty and subspecialty services including ambulatory, behavioral health, cardiovascular, emergency/trauma, internal medicine, neuroscience, oncology, orthopedic/spine, rehabilitation, surgical specialty, women's heal

Assess visitors'/customers' concerns and or needs and work closely with the service and service management team to ensure each customer has an exceptional experience. Do you love connecting with people and creating memorable first impressions? Are you outgoing, professional, and excited to be the fr

Excellent time management, customer service skills and problem solving skills.

Performs various front office and back office patient care duties.More specifically, this position will assist with flow of patients from the waiting area to exam rooms and perform preparatory work on patients to ensure efficient use of the physician's time.The ideal candidate will meet the followin

Customer service representative agent experience not required. Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments.

Maintains business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs.

Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not requir

Are you outgoing and customer-focused? Do you enjoy working with the public? If you answered yes to these questions, working for a State Farm independent contractor agent may be the career for you! State Farm agents market only State Farm insurance and financial service products. This position is wi

Exceptional customer service skills.

Remote Work From Home Customer Service Representative Agent - Part Time Market Research Panelists Our company is seeking individuals to participate in National & Local Paid Focus Groups, Clinical Trials, and Market Research assignments. Customer service representative agent experience is not necessa

As a Customer Service Representative - State Farm Agent Team Member with Mariela Gonzalez - State Farm Agent, you will generate the kind of exceptional customer experiences that reinforce the growth of a successful insurance agency. If you want to work in an environment that is fun, challenging, and

Customer service representative agent experience is not necessary. If you are a customer service representative agent or someone just looking for a flexible part time remote work from home job, this is a great way to supplement your income. Customer service representative agent experience not requir

Paul Miller Auto Group is currently seeking a full-time receptionist to manage the front desk, and handle all related client service and administrative activities for sales and service.