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Job Description Overview Opportunity: Overnight Valet Parker Greet guests upon arrival and departure and park and retrieve guests’ vehicles in accordance with established guest service and sustainability standards. Potential Career Path Guest Service Agent – Bell Captain– Guest Service Manager Essential Job Functions • Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicles., • Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff., • Read luggage tags and provide claim tickets to ensure appropriate delivery., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Position Requirements • High school diploma or equivalent., • Previous related experience a plus. Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Overview Opportunity: Valet Parker Greet guests upon arrival and departure and park and retrieve guests’ vehicles in accordance with established guest service and sustainability standards. Your Growth Path Guest Service Agent – Bell Captain– Guest Service Manager Your Focus • Park guest vehicles and retrieve valet-parked guest vehicles in a timely and courteous manner; use claim tickets to ensure appropriate delivery of vehicles., • Grasp, lift and/or carry or otherwise move packages, luggage or boxes up to 75 lbs. from cars, buses and vans, placing packages and luggage onto baggage carts or in a secure area for retrieval by bell staff., • Read luggage tags and provide claim tickets to ensure appropriate delivery., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • High school diploma or equivalent., • Previous related experience a plus. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 75 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: Machine Learning and Artificial Intelligence are at the heart of the Airbnb product. From Trust to Payments, and from Customer Service to Marketing we rely on ML to ensure that guests and hosts have the best possible experience with Airbnb. The CS AI product team is responsible for driving CSxAI (Customer Support x Artificial Intelligence) initiatives by adopting the Generative AI technologies to enable an intelligent, scalable and exceptional service experience. The team develops and enhances various AI models, ML services and tools including LLM fine-tuning, alignment and optimization, RAG/Search, LLM evaluation and testing automation, feedback-based learning and guardrail for a wide range of applications in Airbnb. What you will do: As a principal machine learning engineer, you will be responsible for fine-tuning state-of-the-art LLMs for diverse use cases while optimizing models for high-performance deployment on Airbnb’s ML Infrastructure. You will partner with product managers, software engineers, data scientists and operation teams to brainstorm, design and develop AI products such as AI Assistant, Autonomous agent, recommendation, travel planning, and many more products that make meaningful impacts in the world of travel. Your responsibilities: • Work with large scale structured and unstructured data; explore, experiment, build and continuously improve foundation models for Airbnb product, business and operational use cases., • Create a multi-year tech roadmap that enables our team to stay on the leading edge of the rapidly evolving AI landscape and leverage the best in class technologies to deliver customer benefits., • Continuously evaluate recent and upcoming large foundational models, ensuring the selection and refinement of the highest quality models for enhanced performance and efficiency., • Hands-on prototype, develop and productionize LLM models and pipelines at scale, including both batch and real-time use cases., • Drive key AI architectural decisions for products, and contribute to Airbnb’s ML platform architecture and strategy., • PhD in Computer Science, Machine Learning, Mathematics, Statistics, or related technical field., • 10+ years of experience with developing machine learning models and products at scale from inception to business impact., • Programming experience in Python and hands-on experience with frameworks such as PyTorch., • Proven record of training, fine tuning, optimizing models and inference run-time, • Post-training experience in areas like data processing for fine-tuning; responsible LLMs; LLM alignment; reinforcement learning; efficient training and inference; language model evaluation; and/or multilingual and multimodal modeling., • Or specialized experience in runtime optimizations, model quantization, compression, on-device inference, GPU inference, pytorch, kernel development, • PhD in AI, machine learning, data science, or related technical fields. Publications at peer-reviewed AI conferences (e.g., NeurIPS, CVPR, ICML, ICLR, ICCV, and ACL). • Customer Support Systems: Experience with AI technologies in customer support applications., • Agile Practice for AI production: Experience with the entire AI product development lifecycle from incubation to production at scale, following agile practices in the Applied AI/ML domain., • Infrastructure Acumen: Experience deploying and scaling business-critical AI services and driving architectural requirements on ML infrastructures Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. _ . If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: _. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

Airbnb was born in 2007 when two hosts welcomed three guests to their San Francisco home, and has since grown to over 5 million hosts who have welcomed over 2 billion guest arrivals in almost every country across the globe. Every day, hosts offer unique stays and experiences that make it possible for guests to connect with communities in a more authentic way. The Community You Will Join: • The Service Optimization team is a key operational function within Global Service Optimization, focused on making Airbnb's Community Support more efficient, effective, and adaptable. You'll lead a team of Business Process Improvement analysts and leads, working at the intersection of people, process, and technology. This role collaborates closely with cross-functional partners across Community Support, operational working groups, and broader business stakeholders to drive systemic, continuous improvement. The Difference You Will Make: • The BPI Manager will be a key leader within the Service Optimization team, part of the Community Service Organization. This role will deepen the team's discipline across both continuous improvement and proactive process engineering, designing systems where problems do not occur while continuously improving the processes that exist today. A key focus will be engineering processes that are reliable, measurable, automatable, and self-correcting by default, while driving a systemic view across people, process, and technology that keeps pace with the evolving capabilities of AI and automation. A Typical Day: Leadership Responsibilities • Manage a team of business process improvement analysts and leads., • Build and strengthen team capabilities in problem solving, systems thinking, process design, and engineering systems for AI-readiness and automation by default., • Lead the team in operating across both continuous improvement and proactive process engineering, applying the right discipline to each problem, improving what exists and designing systems that prevent failure from the start., • Apply systems thinking to every initiative, mapping full upstream and downstream context before prescribing solutions and identifying where the real problem lives rather than where it surfaces., • Lead change management for process transitions, ensuring new designs are adopted effectively by agents, teams, and partners and that the change is sustained over time., • Contribute to the strategy and evolution of process engineering as an operational discipline and lead it in practice, providing recommendations to decisions in supported business focus areas., • Execute in alignment with the strategic objectives of Community Support., • Make decisions on the best approaches based on data-driven analyses, identifying opportunities appropriate for incremental improvement and systemic redesign., • Apply the right suite of process analysis, design, and automation tools to drive well-defined future state processes at scale., • Maintain execution ownership end-to-end. Strategy without follow-through to measurable outcomes is not the standard., • Relentless focus on continuously improving both the customer and employee journey in key business focus areas. Tactical Responsibilities • Manage demands and associated resourcing of initiatives from the Community Support roadmap, operational changes, and various working groups., • Collaborate cross-functionally to align priorities and inform trade-offs., • Partner with Product and Technology teams to ensure process requirements inform tooling design and that new capabilities are engineered for how agents and customers actually work., • Implement ways of working that enable efficient flow of value-based outcomes from the team, providing clear direction when needed and removing impediments., • Drive Process Engineering maturity by embedding the discipline's principles into how the team scopes, designs, measures, and iterates on every initiative, including training and building practitioners., • Ensure every process design is evaluated against three standards: does it reduce agent and customer burden, is it measurable from day one, and can it be automated or self-correcting over time., • Develop the team of problem solvers through coaching, mentoring, and other employee engagement activities., • Support stakeholders with a leadership perspective in process improvement project scoping, definition, design, and implementation., • Hold the team accountable to outcome ownership, tracking results post-launch and iterating until the objective is achieved, not just delivered., • Communicate regularly with stakeholders on how the work of BPI aligns to outcomes and continue to improve as part of a holistic solutions-based approach. Your Expertise: • Preferred Bachelor's Degree in Industrial Engineering, Engineering, or a related field., • 7+ years of experience in a customer support operations environment, process management, or process improvement field., • 10+ years of domain experience including process analysis, process design at scale, and applying improvement methodologies using multiple technologies, tools, or platforms to drive process optimization., • Demonstrated ability to design processes for AI-readiness and automation, engineering systems that can hand off to AI as capabilities evolve rather than simply optimizing existing workflows., • Experience applying a systems thinking lens to process design, identifying upstream root causes and downstream impacts before prescribing solutions., • Experienced people leader with a track record of leading teams through a shift in operating discipline, building the capability and culture around a higher standard., • Demonstrated experience leading organizational change, including stakeholder alignment, communication planning, and adoption measurement., • Lean/Six Sigma Black Belt or equivalent process management expertise. Additional consideration given to Agile, service design, and other relevant experience., • Proven track record of leading and coaching successful complex process improvements., • Proven ability to interact and communicate with people at all levels of the organization in an open and transparent manner., • Proven ability to work collaboratively with a wide range of stakeholders, demonstrating ability to lead and influence, express opinions, and structure arguments clearly to drive alignment to measurable outcomes., • Demonstrated focus on end-to-end customer journey and customer-centric outcomes., • Prior experience developing business processes in customer support operating models that balance multiple stakeholder interests., • Demonstrated creative problem solving and analytical skills with a pragmatic sense of how to get things done., • Ability to travel up to 20% of time. Your Location: This position is US - Remote Eligible. The role may include occasional work at an Airbnb office or attendance at offsites, as agreed to with your manager. While the position is Remote Eligible, you must live in a state where Airbnb, Inc. has a registered entity. _ If your position is employed by another Airbnb entity, your recruiter will inform you what states you are eligible to work from. Our Commitment To Inclusion & Belonging: Airbnb is committed to working with the broadest talent pool possible. We believe diverse ideas foster innovation and engagement, and allow us to attract creatively-led people, and to develop the best products, services and solutions. All qualified individuals are encouraged to apply. We strive to also provide a disability inclusive application and interview process. If you are a candidate with a disability and require reasonable accommodation in order to submit an application, please contact us at: _. Please include your full name, the role you’re applying for and the accommodation necessary to assist you with the recruiting process. We ask that you only reach out to us if you are a candidate whose disability prevents you from being able to complete our online application.

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Job DescriptionCompany Description Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly’s finest clientele. Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience. Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team! "Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities. By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS" Job Description You are the beginning of an exceptional & memorable guest experience! As a Guest Relations / Reservations Agent, you will manage both the pre-arrival experience and various elements of the guest’s stay to ensure a seamless Hotel experience for our guests before, during and after their memorable stay. Guest Relations / Reservations Agent What’s in it for you: • Unlimited career development opportunities, both nationally and internationally. The sky is your limit!, • Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential, • Give back through our Corporate Social Responsibility activities and local community based philanthropy. What you will be doing: • You will offer warm and welcoming communication by phone, to our internal and external guests and assist with any special requests. You will provide the highest level of customer care, before, during and after their stay., • Using your exceptional people skills, you will offer memorable sales experiences for our potential guests and generate revenue by booking rooms. You will also accurately and warmly complete all Sofitel Brands Standards., • You will manage calls, field questions and respond to guests thoughtfully and independently. You will exercise good judgment and a strong intuition to anticipate the needs of each guest. You will maintain communication with all guests regarding their current stay needs, billing inquiries, room service orders, and special requests. Additionally, you will manage reservation calls, including external reservations, extranet platforms, emails, and voicemails, ensuring timely and professional service. • You will handle Room Service Orders from 'Inhouse' guests and input them accurately in the Restaurant Software -Silverware., • You will collaborate with your Reservations team and the Sales department to assist where needed with group reservations. This role may call for you to wear “many hats”, as well as maintaining your work area, properly handling credit card transactions, rooming lists, and so on., • Ensure the best selection for the guest and ensure revenue is maximized through up-selling., • Generate and review daily, weekly, and monthly reports, including VIP arrivals, LQA arrivals, cancellations, no-shows, and commissions from platforms such as Booking.com and Travelzoo.Qualifications Your experience and skills include: • Qualified candidate must have strong verbal and written communication skills with a focus on luxury customer service., • Must be detail-oriented, organized and willing to go above and beyond to deliver luxury service., • Previous experience in a similar role is preferred but not required. Minimum 1-year experience in a luxury setting or hotel school degree., • Previous experience with Opera/Opera Cloud a plus and/or a comparable property management system (PMS)., • Must have experience working with computers, specifically Word, Excel and messaging., • Qualified candidate will be detail-oriented, and organized., • Must be flexible with days and hours and be willing to work AM or PM shift including Holidays and Weekends. Additional Information Our commitment to Diversity & Inclusion: We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Job Description Overview Opportunity: Guest Service Agent Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Your Growth Path Front Desk Supervisor or Sales Coordinator – Front Office Manager or Sales Manager Your Focus • Immediately greet guests and offer to assist with their needs., • Register and assign guests to hotel rooms., • Establish methods of payment and verify credit., • Make and confirm reservations., • Compute bills, collect payments, and make change for guests., • Transmit and receive messages, using telephones or the PMS system., • Respond to guest requests in a timely manner., • Receive and resolve guest complaints, elevating to supervisor if necessary., • Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms., • Perform bookkeeping activities, such as balancing accounts and conducting audits., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Assist in the breakfast area or assist guests with luggage when staffing assistance is required or during peak periods., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma or equivalent preferred., • Previous customer service experience or equivalent training required., • Knowledge of PMS systems preferred. HHM Hotels Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Daily Pay, • Free Basic Life Insurance, • 24/7 access to TELUS Health, a confidential work-life resource., • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, lifting up to 25 pounds, bending and reaching; stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Weekends & Holidays are a MUST Prior HOTEL experience is a Plus Selected candidate must be customer conscience, outgoing, reliable, positive attitude & dependable. Customer Service is so important. We are in the top 5 on TripAdvisor and we must stay in the top 5! Shift hours - 11pm-7am Job Summary Supervises front desk operations during the 11pm - 7am shift. Will prepare daily report for the General Manager. Also will assist or perform general front desk duties. Work Performed 1. Lock down hotel., 2. Check reservation system for lost messages or reservations., 3. Review all correction, phone, paid out, and laundry vouchers for correct posting., 4. Post room charges., 5. Post credit card charges., 6. Balance register readings with total charges for the day., 7. Run all management reports., 8. Assemble reports and file audit., 9. Perform the function of a Guest Service Representative/Agent; a. Greets the guest in a friendly and professional manner. b. Performs check-in and check-out of guests. c. Serves as an information agent for hotel guests and handles their needs or directs information to satisfy guests’ needs. d. Posts payments, charges and credits. e. Confirms, Changes, Cancels and makes reservations. f. Deal efficiently with customer complaints. g. Will be dressed in proper uniform. h. Ensure good public relations. i. Receives monies in payment for hotel services and posts the information. j. Check the credit of guests. k. Any other task assigned by General Manger l. The physical appearance of the front desk, lobby & public areas are maintained and presented in a safe, secure, clean and attractive manner and are organized in a manner which allows for efficient operation. m. Ensure that all policies, procedures, federal, state and local ordinances with regards to personnel, security, cash handling, guest relations and safety are complied with. 1. Prepare groups and transient arrivals that day by blocking rooms and special requests. Qualifications 1. Good basic education with emphasis in accounting, bookkeeping and other forms of record keeping. Pleasing personality with good attitude and good reasoning ability. 1. Clerical skills with some background in use of computers would be preferable., 2. Interpret a variety of instructions furnished in written, oral and diagrammatic form., 3. May, on occasion, lift up to 50 pounds., 4. Must be able to reach, handle and feel., 5. Talking: must be able to express and exchange ideas by means of the spoken word., 6. Hearing: Must be able to perceive the nature of sounds by the ear., 7. Seeing: Must have clarity of vision at 20 feet or more, must possess three-dimensional vision, and be able to identify and distinguish colors., 8. Works inside in a controlled climate., 9. Must be able to make arithmetic calculations involving fractions, decimals and percentages.

Job Description Overview Opportunity: House Person Clean and maintain public hotel areas according to established brand/ hotel guest service and sustainability standards. Your Growth Path Housekeeping Supervisor/Guest Service Agent – Executive Housekeeper or Front Office Manager Your Focus • Greet and acknowledge guests in a courteous and friendly manner., • Inspect assigned areas and perform cleaning tasks accordingly., • Collect trash from the service landings and dispose of in outside trash dumpsters., • Vacuum and dust guest corridors., • Pick up bed and other linen from hotel floors and transport to the laundry collection site., • Deliver clean linen to assigned sections., • Report maintenance issues., • Maintain cleanliness and organization of guest areas., • Respond to guest inquiries and assistance., • Work as a room attendant when staffing shortages occur or during peak periods., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Ensure overall guest satisfaction., • Perform other duties as requested by management. Your Background and Skill • High School diploma preferred., • Previous housekeeping experience required or equivalent training preferred. Work Environment and Context • Work schedule varies and may include working on holidays, weekends and alternate shifts., • Requires standing for extended periods, walking, pushing, pulling, lifting up to 25 pounds, reaching, bending and kneeling to reach all areas., • Usage of cleaning chemicals. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description Front Desk Concierge Company Overview Stratton Amenities is a hospitality company specializing in luxury, hotel-style front desk concierge services for upscale apartment and condominium communities. We focus on delivering a consistent, professional, and welcoming experience that enhances residential living and reflects high hospitality standards. Position Summary We are seeking a polished, dependable, and service-oriented Full-Time Front Desk Agent to join our team in Philadelphia. This role is ideal for someone who takes pride in creating positive first impressions, enjoys daily interaction with residents and guests, and consistently delivers excellent customer service in a luxury residential environment. What We Offer Competitive hourly pay Stable full-time schedule Supportive and professional work environment Performance-based recognition opportunities Long-term growth potential within hospitality operations Position Requirements Excellent verbal and written communication skills Strong customer service and problem-solving abilities Professional demeanor with attention to detail Ability to remain calm and courteous in a fast-paced environment Strong sense of ownership and accountability Ability to listen actively and respond promptly to resident and guest needs Minimum of two years of hospitality, customer service, or upscale residential experience preferred Strong interpersonal and guest service skills Organized, proactive, and self-motivated with a positive attitude Neat, polished, and professional appearance Ability to maintain confidentiality and discretion Key Responsibilities Greet residents and guests in a warm, professional manner Serve as the primary point of contact at the front desk during assigned shifts Deliver an elevated resident and guest experience through attentive and responsive service Answer phones, manage messages, and maintain professional telephone etiquette Accurately log, track, and distribute resident packages, including routine audits Monitor lobby activity and security cameras as required Conduct property walks to ensure safety, cleanliness, and presentation standards are met Assist residents with amenity requests, local recommendations, and service coordination Build positive working relationships with residents, vendors, and property staff Maintain a clean, organized, and welcoming front desk environment Experience Requirements Previous experience in hospitality, luxury residential, hotel, or upscale customer service preferred Proven ability to consistently deliver high-quality service Stratton Amenities is an equal opportunity employer. We value diversity and inclusion and believe they are essential to building strong relationships and delivering exceptional service. Benefits include health, dental, and vision insurance, paid sick leave, and paid time off.

Job Description Overview Opportunity: Accounting Clerk Verify, obtain approvals and pay invoices; bill and collect outstanding revenue in a timely, accurate manner in accordance with accounting policies and procedures. Your Growth Path Staff Accountant/Guest Service Agent – Regional Accountant – Controller Your Focus • Prepare cash discrepancy reports., • Retrieve and process deposits in accordance with hotel standards., • Maintain house bank and conduct transactions according to established processes and policies., • Issue and redeem cashier banks and conduct audits as needed., • Process petty cash receipts and reimbursements., • Assist with credit-related activities, including processing of credit applications., • Provide customers with accurate and timely invoices, statements, and schedules., • Maintain an efficient collection process to include an organized filing and tracing system., • Monitor guest ledger, advance deposit ledger and any other related ledgers to ensure proper internal control., • Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction., • Practice safe work habits to ensure safety., • Perform other duties as requested by management. Your Background and Skills • High School diploma required., • Previous accounting experience or equivalent training required., • Proficient in using Excel., • Knowledge of PMS/accounting systems preferred. HHM Benefits and Perks • Competitive wages for full time and part time opportunities, • Medical, Dental and Vision Health Insurance, • Paid Time Off, • 401k Company Match, • Free Basic Life Insurance, • Travel Discounts, • Commuter Transit and Commuter Parking Benefits, • Employee Assistance and Wellness Program, • Educational/Professional Development, • Referral Bonus Program Work Environment and Context • Work schedule varies and may include occasionally working on holidays, weekends., • Required to sit for extended periods, lift up to 10 pounds, bend, reach, use hands and fingers to operate keyboard. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job Description The Study at University City is currently seeking a Hotel General Accountant, who will be responsible for the following financial accounting duties for hotel and food & beverage operations: processing, billing, and collecting accounts receivables, processing purchase orders and accounts payables (including cutting checks), completing the daily income Audit, and performing general cashiering (including daily deposits), posting journal entries, and preparing some general ledger account reconciliation and analysis. They support the hotel Controller and Study Hotels accounting team, ensuring compliance with hotel policies and procedures and providing guidance and feedback to the night audit and department teams to ensure proper revenue and expense reporting. This position is akin to an ‘Accounting Clerk’ or ‘Staff Accountant’. Responsibilities include, but are not limited to: Accounts Receivable / Guest Inquires: • Each day, monitor the Guest Ledger open guest, group master, and house accounts to ensure they are correct and are billed or cleared in a timely manner. Collaborate with department teams to ensure that all charges are captured and correctly posted. Provide feedback on posting/routing issues to team leaders and provide guidance and training as needed., • Ensure that City Ledger receivable balances are accurate, properly supported, and billed in a timely manner (This requires reviewing group resume billing instructions against group master account charges). Collaborate with department teams to investigate issues and post billing adjustments if necessary., • Monitor Expedia Collect guest stays to ensure they are correctly captured and submitted to Expedia via prepared template., • Perform credit inquiries on direct bill applications pending approval and ensure properly completed and approved university and government purchase orders are on file for all relevant accounts prior to their arrival/function date., • Investigate and respond to all customer receivable billing inquiries., • Accurately process and apply payments received in a timely manner., • Prepare month-end accounts receivable aging analysis and delinquency status reports., • Assist Sales Department with group and catering billings, as needed., • Manage Tax exemption certification forms, ensuring each tax-exempt qualifying guest/group has appropriate tax-exempt documentation on file and that tax has been appropriately charged or omitted.Travel Agency & 3rd OTA Reservation Receivable Billing Validation and Submittal, • In coordination with sales and revenue management, verify Travel Agent or Booking Agent Request for commission against guest/group stays and commissionable rates., • Verify Expedia and online travel agent bookings against PMS systems to ensure routing and billing accuracy. Bill Expedia and online travel agents in a timely manner.Purchasing & Accounts Payables, • Ensure that there is a properly coded and pre-approved purchase order for qualifying purchases, reporting any issues to the Controller., • Ensure invoices, expense reports, and other similar obligations are received, approved, correctly entered, and paid in a timely manner per policy. Review the accounts payables aging report for obligations that are due., • Review/reconcile vendor and credit card billing statements weekly. Investigate and resolve past due statement balances and vendor inquiries in a timely manner., • Prepare and process vendor check or ACH payments., • Ensure required regulatory documents (e.g., 1099, legal permits, etc.) and proof of liability insurance are received and on file for each qualifying vendor prior to the hotel engaging them.Income Audit, • Audit the daily income journal to ensure its accuracy and completeness, ensuring it balances each day (includes income, cash, cash equivalents, credit cards, receivables, taxes, etc.). Make adjustments/corrections if necessary. This includes verifying the income journal to source hotel/property management, F&B point-of-sale system, and other relevant reports for accuracy., • Prepare the Daily Income Journal Revenue Report and prepare any ad hoc analysis and reports., • Review front desk manual postings, adjustments, and cash paid outs/refunds. Review food & beverage complimentary checks, refunds, no-sales, and other relevant checks for accuracy, completeness, and compliance., • Maintain tax exempt backup., • Create and manage Guest Ledger house accounts for promotional/barter & trade, package, and in-house use, ensuring charges are accurately captured and posted and surfacing any issues to the Controller., • Prepare monthly gift card ledger and other reconciliations and analysis as required.General Cashier, • Reconcile cash/checks dropped daily and prepare bank deposits for armored car pickup. Document and track all cash overages/shortages and discrepancies observed., • Provide operating cashiers change needed to sustain guest service standards., • Prepare change orders for Controllers approval and ensure they are picked up and received in a timely manner., • Issue house banks to operating cashiers and managers. Independently audit house banks monthly. Document and track all cash overages/shortages observed., • Issue petty cash to cashiers and managers as required by policy. Reconcile petty cash at least monthly, submitting it to the Controller for approval and reimbursement.Additional Duties/Expectations, • Respond to non-sufficient fund checks and credit card disputes in a timely manner using banking/merchant portals., • Train department personnel if necessary., • Perform any other accounting duties, analyses, and reconciliations as required and assist Controller as needed., • Ensure adherence to all systems and control procedures as set forth in the policy and procedures manual.Qualifications: To perform this job successfully, an individual must be able to perform each essential duty to expectations. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: High school diploma or general education degree (GED) required. Working towards or possessing an associate or bachelor’s degree in financial accounting (or related field) is preferred. Note, experience demonstrating sound, practical, hands-on financial accounting experience in hotels/restaurants will be considered in lieu of associate or bachelor's degree. Knowledge of GAAP and USALI is preferred. Systems experience: Proficiency in using Microsoft Office Suite (Excel, Word, Planner, OneNote, etc.) is required with preference given to those who have used one or many of the following systems: Hotel management systems (Infor HMS), food & beverage point-of-sale systems (Aloha or Toast), financial accounting system (M3), procurement-to-pay systems (Birchstreet), ProfitSword financial reporting & analysis system. About Us The Study at University City, operating under the Study Hotels brand, is a vibrant boutique hotel designed around the needs of university academia, researchers, and travelers that is nestled in the heart of University City in Philadelphia, near the University of Pennsylvania and Drexel University. The hotel features 212 signature studies and suites, a café bookstore, the Co-Op Restaurant & Bar, and 7,000 square feet of versatile, inviting meeting space, all designed for purposeful guest discovery, connection, and interaction. Guest rooms and public spaces are designed with a bright, uplifting palette, reflective of contemporary residential living. Study Hotels is a drug-free workplace. Pre-employment drug test and background check required. Please note: • Only local candidates need to apply; no relocation provided., • No third-party hiring agencies., • This is a work on-site position only; no remote/virtual options available. Eligible full-time team members are offered a comprehensive benefit package including medical, dental, vision, life and disability insurance, paid time off and paid holidays. Team members are eligible to participate in our 401(k) plan and Employee Assistance Program. Study Hotels is an Equal Opportunity Employer and does not discriminate on the basis of age, race, religion, disability, nationality, sex, sexual orientation, or any other category protected by federal, state, or local law. Powered by JazzHR efVVmJJBoi

Job DescriptionAbout Kasa Kasa is the leading tech-enabled hotel and apartment hotel brand and manager. We partner with owners of multifamily and boutique hospitality properties to deliver stylish, professionally managed accommodations to business and leisure travelers alike. We took the best that hotels and short-term rentals had to offer and created a new class of hospitality that is well-priced, reliable, and offers a large selection of great locations. Unlike traditional hotel operators, we prioritize automation, AI-driven pricing, and data-driven decision-making to optimize revenue and improve guest experiences. Behind the scenes, we build technology that combines with our innovative operations to grow a globally scalable offering that delivers high-quality stays to guests. Our guests enjoy seamless check-ins, caring service, and attractive amenities — and if anything comes up, our on-site and remote guest experience team is available throughout their stay, ensuring our hospitality is rarely seen but always felt. Location: 225 N. 13th Street in Center City, Philadelphia Time Commitment: approximately 32-40 hours Anticipated Schedule: Flexible - including nights, weekends, and holidays. Purpose of the Property Operations Lead position The Property Operations Lead (Hospitality) role is an on-site facilitator of everything that the Kasa guest will experience during their stay. As a Property Operations Lead you are an important part of the Philly market, supporting efficient and successful operations for the East market portfolio. You will be the face of Kasa during the guest's stay, interacting with guests face to face, providing assistance and recommendations and address any concerns that arise. You will be knowledgeable of property operations and be an extension of the Guest Experience team. Through regular in-person unit inspections, you are responsible for ensuring that all public spaces are clean, safe, and well-maintained, including common areas and individual units, to Kasa brand standards, setting the tone of the property and are ready in time for check-in. Like many operations roles, there is no "typical day" but you will collaborate daily with Kasa teams and partners to drive results. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. You will identify, prioritize, and execute cost-effective property improvements aligned with Kasa brand standards. Daily tasks will consist of, but are not limited to: welcoming guests, facilitating guest relocations, planning + strategizing for next-day operations, enhancing VIP experience, hosting guest engagement events, and providing guests with local area recommendations. A typical schedule for this role is based on business needs in your market, sometimes including nights and weekends and holidays, as we are in the hospitality industry. While you are not 'on-call 24/7' for this job, during emergencies, you will get a call and if you're available, we compensate above state requirements to a minimum of 2 hours Overtime, on defined days off or after working hours. Unleash your career potential at Kasa We're building a tech-enabled global hospitality brand that unleashes the potential of liveable space. Hospitality is at the core of who we are, and we are committed to providing our teams the same care we give our guests, neighbors, and partners. Required Attributes • Think Like an Owner: Think like an owner at all times by taking accountability for all facets of unit/building performance; enhance partner satisfaction through creation of value by maximizing operating profit per unit., • Tech Savvy: Proficient with modern technology tools and effectively uses them to complete daily work., • Handy: Comfortable with using a toolkit and able to devise clever solutions to common minor repairs and maintenance tasks., • Quality Control Leader: Establish and implement streamlined processes that ensure adherence to high-quality standards through identification of proactive improvements and effective collaboration with external partners., • Reliable: Takes pride in arriving to work on time and welcomes the opportunity to work nights and weekends., • Collaborative: Works effectively with leadership and peers to meet goals and contribute to ideas that will deliver operational and experiential improvements for the department., • Smooth Operator: Approach problem resolution with confidence, empathy, and creativity to swiftly and successfully resolve guest-stated and unstated needs., • Change Agent: Supports tactical execution of change management efforts to implement new processes, tools, or technology including, but not limited to communication plans and training development., • Process Minded: Effectively executes established processes with precision and surfaces process deficiencies which negatively impact the guest experience.Required policy information:, • This role requires regular access to a reliable vehicle to use for work, a valid driver's license, and a clean driving record with proof of insurance. Don't meet all of the qualifications? We want you to consider all of your skills and experiences - both professional and personal- that would make you successful in this role. Although some qualifications are essential, others can be attained with time. We believe diverse perspectives, upbringings, and knowledge contribute to our strong company culture and we encourage you to apply. Expected Results • Role Objective 1: Drive quality outcomes through increased guest satisfaction and company metrics., • Key Initiative: Identify and communicate on-site issues., • Key Initiative: Maintain appropriate supply inventory levels based on provided guidelines., • Key Initiative: Participate in preventative maintenance program., • Role Objective 2: Complete tasks that drive productivity within the operation., • Key Initiative: Complete brand standard inspections to gather property-level data., • Key Initiative: Decrease the number of after-hours calls and inquiries.Curious about the Kasa experience? Save 15% when you book on kasa.com Benefits Kasa Travel Credit: We love to travel! Kasa employees get an allowance of free stays with us in any of our locations, plus a discount on any night for friends and family. • The Pay: The hourly base pay range for this role is $22.00 - $28.00 and is set based on multiple considerations, including business needs, market demands, talent availability, experience, and unique skills and attributes. The base pay range is subject to change and may be modified. This role may also be eligible for equity, bonus, perks, benefits, and Kasa Travel Credits. Paid Time Off: Full-time hourly Kasa employees accrue paid time off at a generous rate that increases with tenure. Health Coverage: We've invested in comprehensive health insurance options to help when you need it most, including a company-sponsored plan with fertility coverage. Kasa is an Equal Opportunity Employer. We do not discriminate based on race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other basis covered by law. All employment is decided based on qualifications, merit, and business need. Kasa is an E-Verify participant. We will verify the identity and employment eligibility of all persons hired to work in the United States by matching information employees provide on the Form I-9 against records available to the Social Security Administration (SSA) and the Department of Homeland Security (DHS). You may find more information here and here. Kasa does not accept unsolicited resumes from individual recruiters or third party recruiting agencies in response to job postings. No fee will be paid to third parties who submit unsolicited candidates directly to our hiring managers or People & Talent team. A Note on Recruiting & Job Scams The Kasa Talent Acquisition team will only communicate from email addresses that use the URLs kasa.com and us.greenhouse-mail.io. We will not use apps such as Facebook Messenger, WhatsApp, or Google Hangouts for communicating with you. We will never ask you to send us money or technology to work for our company. If you believe you are a scam victim, please review your local government consumer protections guidance and reach out to them directly. US-based applicants may refer to this article from consumer.ftc.gov for more details.

Opportunity: Guest Service Agent. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

Opportunity: Guest Service Agent. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Opportunity: Guest Service Agent. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction.

Opportunity: Guest Service Agent. Greet, register and service guests in a friendly and courteous manner according to hotel/brand and sustainability standards. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

Guest Service Agent, Front Desk Agent, Hotel Front Desk, Hospitality, Customer Service, Hotel Operations, Guest Services. The Guest Service Agent supports the daily operations of the Front Desk and Living Room, working closely with hotel departments to ensure efficient service and guest satisfaction

Opportunity: Guest Service Agent. Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction. Secure guests' valuables in hotel safe or safe-deposit boxes, if not available in guest rooms.

The Guest Service Agent is responsible for registration and check-out, PBX operations, mail and message service all the while providing outstanding service to our guests along the way. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. Guest

Kimpton Hotels - - Responsibilities: Register and check-in/check-out guests in a professional and friendly manner; Answer phone calls promptly and knowledgeably, providing complete and accurate information; Maintain and balance daily shift bank and cash/credit transactions; Coordinate with Reservat

Job Description We are seeking a Hotel Front Desk Agent to become a part of our team! You will accommodate patrons, as well as identify areas of improvement to increase efficiency. Responsibilities: • Register and assign rooms to guests, • Confirm phone and online reservations, • Respond to guest needs, requests, and complaints, • Collect payment from departing guests, • Keep records of occupied rooms and guests, • Communicate pertinent guest information to designated departments Qualifications: • Previous experience in customer service, front desk service, or other related fields, • Ability to build rapport with guests, • Strong organizational skills, • Excellent written and verbal communication skillsCompany DescriptionWe are a brand-new Radisson Hotel in Philadelphia looking for a great team to grow with!We are a brand-new Radisson Hotel in Philadelphia looking for a great team to grow with!

Job Description Overview Opportunity: Host Greet and escort guests to restaurant tables in accordance with established guest service and sustainability standards. Your Growth Path Food Server or Guest Service Agent – Restaurant Supervisor or Front Office Supervisor Your Focus • Meet and greet guests as they arrive, offer choice of seating, escort to the dining table and present menu., • Read, maintain and make daily entries in the log book to coordinate communication between shifts and management., • Maintain proper set-up of the dining room., • Assist as needed or requested with service., • Receive records and make any necessary arrangements for reservations and special functions in the restaurant., • Follow sustainability guidelines and practices related to HHM’s EarthView program., • Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards., • Perform other duties as requested by management. Your Background and Skills • High school diploma or equivalent ., • Previous customer service experience preferred. Work Environment and Context • Work schedule varies and will include working on holidays and weekends., • Requires standing for extended periods, walking, pushing, lifting up to 30 pounds, bending and reaching, stooping, kneeling, or crouching. What We Believe People Are Our Capability – Hearts That Serve – Only Excellence – Stay Nimble - Own It

Job DescriptionWe are searching for an enthusiastic, service-focused hotel front desk agent to join our guest services team. You’ll welcome guests, manage accounts, answer inquiries and field complaints to ensure we deliver an excellent experience to every guest. You will bring excellent communication skills and a passion for putting our guests first. If you love interacting with people in a positive work environment, apply now! Responsibilities: • Work with the housekeeping staff to ensure rooms are ready for new guests, • General bookkeeping: ensure all hotel guest account information is accurate and up-to-date, • Handle customer complaints as necessary, • Welcome, register, check-in, and check out guests staying at the hotel, provide keys and room numbers, and record credit card information, • Take incoming calls, online and in-person room bookings requests, and answer questions about guests’ needs involving room rates, available rooms, amenities, rewards programs, and special requests Qualifications: • Working knowledge of Microsoft Office and reservation management systems, • High school diploma, GED, or equivalent, • 1 year of experience in the hospitality industry as a hotel front desk agent, hotel receptionist, or guest service specialist preferred, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • Has experience answering telephone calls and troubleshooting stressful situations About Company Relax in the heart of downtown Philadelphia, steps from the Philadelphia Convention Center. Reading Terminal Market is next door, and Independence Hall is minutes away. We're two blocks from Jefferson Station and 13th St. Trolley Station – hitch a ride to explore the wider city or reach the airport, 12 miles away.

Job DescriptionWe’re looking for a positive and professional hotel front desk agent to deliver an exceptional experience to every guest at our hotel. You’ll welcome guests, manage their information, distribute their keys and room assignments, and answer any general inquiries to ensure they have an excellent stay with us. The ideal candidate has brilliant communication skills, a strong work ethic, and a commitment to guest satisfaction. If this sounds like you, apply today! Responsibilities: • Mitigate customer complaints as needed, • Perform regular bookkeeping duties: make sure hotel guest information is current and correct, • Give every guest a warm welcome, check them in, and check them out when they leave, ensuring you provide correct keys and room numbers, • Work with the housekeeping staff to ensure rooms are ready for new guests, • Answer incoming calls and questions about guests’ needs in-person and online regarding room bookings, room rates, amenities, available rooms, rewards programs, and special requests Qualifications: • At least one year of hospitality industry experience as a hotel front desk agent or similar position preferred, • Possesses strong customer service skills, interpersonal skills, organizational skills, and time management skills, • High school graduate, GED recipient, or equivalent, • Has previous experience or working knowledge of Microsoft Office and reservation management systems, • Well-versed in taking telephone calls and handling stressful situations About Company Stylishly renovated and well-located, Delta Hotel by Marriott Philadelphia Airport is the perfect destination for your Philly adventure. You will find our hotel less than one mile from Philadelphia International Airport and a short drive from the city's downtown district. Grab a hot breakfast and lunch to go at the Market, or sit down for breakfast, dinner, or a beverage at Lounge 1643. Host flawless meetings, weddings, and social events in one of our 15 elegantly appointed venues, enhanced by expert planners and custom catering. In the mood to explore. Head into downtown Philadelphia and get to know some of the city's most noteworthy attractions, from the Liberty Bell to the University of Pennsylvania. Whatever your reason for visiting, Delta Hotel Philadelphia Airport offers all the essentials you need for your stay in the City of Brotherly Love.

Job DescriptionBenefits: • Employee discounts About the Role: Join CLASSY CLEANING STAFFING AGENCY as a Hospitality Front Desk Agent and be the welcoming face of our clients' establishments! In this dynamic role, you'll provide exceptional customer service while ensuring a smooth check-in and check-out experience for guests. Responsibilities: • Greet guests warmly and assist with check-in and check-out procedures., • Manage reservations and handle guest inquiries efficiently., • Provide information about hotel amenities, services, and local attractions., • Resolve guest complaints and issues promptly and professionally., • Maintain accurate records of guest information and transactions., • Collaborate with housekeeping and maintenance teams to ensure guest satisfaction., • Assist with billing and payment processing., • Uphold the highest standards of cleanliness and professionalism in the front desk area.Requirements:, • Previous experience in hospitality or customer service preferred., • Strong communication and interpersonal skills., • Proficiency in using hotel management software and computer systems., • Ability to multitask and work in a fast-paced environment., • Attention to detail and a commitment to providing excellent service., • Flexible schedule, including weekends and holidays., • High school diploma or equivalent; additional certifications are a plus., • Positive attitude and a passion for helping others.About Us: CLASSY CLEANING STAFFING AGENCY has been a trusted partner in the cleaning and hospitality industry in Uniontown, PA for over a decade. Our commitment to quality service and client satisfaction has made us a favorite among customers and employees alike. Join our team and experience a supportive work environment where your contributions are valued!

Job DescriptionDescription: Our Company: Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians, combining world-class dining, fitness, social, business, hotel, and event offerings all under one roof. As home to the leaders and organizations shaping the present and future of Philadelphia and beyond, we are grateful for the opportunity to enrich the lives of our members and guests and we strive to deliver world-class hospitality. At Fitler Club, we hold employees to high standards in how they treat members, guests, and each other, and we hold our organization to high standards in how we care for our employees. Free meals, snacks, and beverages seven days/week, complimentary fitness classes, employee appreciation events, professional headshots, and wholesale pricing on designer retail products are just a few benefits available to all employees, in addition to a long list of traditional benefits such as wide-ranging health insurance options, company-paid short-term disability and paid parental leave, 401k with a company match, generous PTO policies and company-sponsored holidays, and more. Employees receive annual performance reviews with opportunities for career development and wage increases. Fitler Club employees work in a high-design center of art, culture, and economy, amidst modern facilities and amenities, a museum-worthy art collection, and state of the art technology. (This is apparent even before entering the space, as both members and employees can access the building via fingerprint scanner.) We are committed to driving social impact in Philadelphia, offering members, guests, AND employees opportunities to attend events featuring renowned impact leaders and volunteer alongside one another for a variety of causes throughout the city. Hospitality is a team sport, and every employee is integral to our success. All employees are encouraged to share feedback, be solution-oriented, and seek out opportunities to show those in our care how deeply we value them as members of our community. We are extremely fortunate to have a diverse, dynamic, civically engaged, and generous membership - people you’ll be excited and privileged to meet, greet, and serve. There’s no better customer base anywhere in Philadelphia. If Fitler Club sounds like the right place for you, we welcome you to apply to join us in our pursuit. We hope to have the opportunity to work alongside you, learn from you, develop you, care for you, and succeed with you. Thank you for your interest in joining our team. Position Overview: The Member Services Agent is responsible for providing a superior experience to each member and guest and to serve as an ambassador for Fitler Club. They will make the first impression upon our members and guests by extending a warm welcome, providing information about the Club and local area, directions, and offering our full range of amenities and services. The Member Services Agent will anticipate member needs and manage all requests with a sense of urgency and will maintain a proactive approach to providing solutions. Responsibilities: • Consistently following the Club’s Guest Service procedures and standards while assisting guests at all reception locations, • Develop familiarity with members and their families, learning and using member names, • Provide a superior arrival and departure experience in a confident, professional and friendly manner, • Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information, • Monitoring and coordinating Club Driver upon member request, • Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift, • Communicate pertinent member information to designated departments/personnel (i.e., special requests, amenity delivery), • Maintain confidentiality of all members and Club information, • Attention to detail in order to ensure the security of Club and guest room access., • Understand and execute Club’s accounting standards ensuring accurate settlement of folios, member accounts, routing of charges and adjustments following cash handling policies, • Document all guest requests, concerns, or issues immediately and notify designated department/personnel to resolve the situation and follow up to ensure completion and member satisfaction, • Performs all other duties as directed by immediate supervisors, • Work as a team, effectively communicating with management, housekeeping team, the Field House team, and all other departments in order to fulfill and address any issues or needs requested by members and or other associates, • Ensure that member and associate areas are maintained in a safe and secure environment, • Maintain confidentiality of all members and Club information, • Follow grooming and uniform standards established for this role, • Work as a team, effectively communicating with management and co-workers, • Perform all other duties as directed by immediate supervisors Qualifications: • Previous hotel, private club, fitness center or similar hospitality Front Desk/Reception experience preferred, • Excellent telephone etiquette and guest recovery skills, • Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, and hospitality software, • Requires strong communication skills, ability to multi-task, and attention to detail, • Ability to follow directions well, make quick decisions, and keep organized while under pressure, • Move, bend, lift, carry, push, pull, and the ability to lift weights, plates, dumbbells, kettle-bells, etc., • Stand or walk for an extended period or for an entire work shift. It requires repetitive motion., • Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands, • Punctuality and regular and reliable attendance Fitler Club uses e-verify for employment eligibility verification Requirements:

Guest Service Agent at Hotel West & Main in Conshohocken. We are looking for a Guest Service Agent to join our team at Hotel West & Main!. As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:.

We are looking for a Guest Service Agent to join our team at Hotel West & Main!. As a Front Desk Clerk or Guest Services Clerk you have the responsibility to give our guests the best hospitality experience they can have by:. Maintain a high level of service and hospitality.