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Job Description Customer Service - Phone Surveyor (Healthcare Mystery Shopper) 3 week Assignment ! Location: Albany, NY About The Role Are you passionate about improving the healthcare experience? Do you have a talent for communication and a keen eye for detail? We are seeking a dedicated and professional Customer Service - Phone Surveyor to join our team. In this unique role, you will act as a "secret shopper," playing a pivotal part in evaluating and enhancing the patient journey. You will make outbound calls to medical facilities to gather crucial information about the services they offer. The insights you uncover will provide our healthcare partners with unbiased, credible, and representative views of their patient experience, directly leading to improved care, happier patients, and stronger medical practices. Key Responsibilities • Perform structured "secret shopper" outbound calls to a variety of medical facilities., • Conduct detailed surveys with medical and administrative personnel regarding the services and experience they provide to prospective patients., • Skillfully navigate conversations to gather comprehensive data, following specific project guidelines and subsidiary questions., • Translate collected verbal information into clear, concise, and objective feedback summaries., • Demonstrated excellence in verbal and written communication, with the ability to articulate information clearly and professionally., • Strong interpersonal skills with a natural ability to build rapport and facilitate positive interactions., • Proven ability to work successfully and with discipline, both independently with minimal supervision and collaboratively within a team environment., • Exceptional active listening skills and the ability to think critically to obtain detailed information., • A high degree of integrity and the ability to handle sensitive information discreetly., • Experience in customer service, call centers, quality assurance, or market research is highly valued., • Familiarity with healthcare or medical office environments is a plus, but not required. Why You'll Make an Impact in This Role Your work is critical. By providing an objective view of the patient experience, you empower medical facilities to make meaningful improvements. Better patient experiences lead to dedicated patients, who in turn refer others, strengthening the entire healthcare community. If you are looking for a role where your communication skills can make a tangible difference, we encourage you to apply.

Job Description SENIOR BRIDGE ENGINEERING DESIGNER Why this role matters: Step into a pivotal role as our Senior Bridge Engineering Designer, where your expertise will shape the future of industrial and commercial infrastructure across the region. Collaborating with a diverse team of seasoned engineers and multidisciplinary professionals, you’ll be at the heart of planning and design for high-impact projects that demand precision, creativity, and technical excellence. This is more than a design role—it’s a chance to leave your mark on the built environment while working alongside some of the brightest minds in the industry. What You'll Do: • Use AutoCAD for pretty much everything – like preparing engineering plans, drawings, and models, • Research, evaluate and execute appropriate engineering techniques and code provisions for a wide range of projects with unique needs, • Prepares drawings and visual aids, • Observes construction activities, • Perform erosion control, site grading and other civil/municipal tasks, • You earned a bachelor’s degree in civil engineering from an accredited institution You are an Engineer in Training (EIT), • You can perform moderately difficult technical computations and consolidate acquired data, • You have a working knowledge of AutoCAD, MicroStation, Civil3D, Revit and/or Open Roads, and you’re proficient in utilizing Microsoft Office, • You can comprehend and carry out oral or written instructions, • An understanding of construction plans/specifications and their application to public works projects What you'll be part of: This role offers a unique opportunity to work with a collaborative team on Bridge design and replacement. What we offer: CPL cares about your future with us! That’s why we offer the following benefits to you and your family: • Internal Mobility & Career Advancement, • Healthcare for you and your family including spouse coverage: Medical, Dental, Vision & Prescription insurances. Single Plans with 100% paid premium, • Flexible Time Off + 8 Holidays a year, • Retirement Savings Plan - Contribution from CPL to grow your retirement funds., • Tuition Assistance: You may be eligible for continuing education assistance., • Student Loan Assistance Program: CPL will contribute up to a maximum of $100 a month for 5 years ($6,000 total) towards student loan debt., • Licensure Assistance, • Long-Term Disability Insurance Company/team member premium sharing, • Flexible Spending Account $5,000 dependent childcare annually paid 100% by team member pre-taxes., • FREE Life Insurance and AD+D Insurance, • Voluntary Short-Term Disability Insurance What does it look like working here? We believe that building a strong community is about establishing a prevailing sense of fellowship among our team members, friends, and neighbors. • Collaboration – working with others towards the best solution, placing great emphasis on the collective wisdom of our internal teams., • Family – celebrating others’ successes, genuinely caring about the happiness and well-being of our team members, and recognizing their own families as extensions of the CPL family., • Fun – not taking oneself too seriously, fully understanding that fun at work is conducive to productivity., • Inspiration – contributing to an uplifting workplace that facilitates growth and success by maintaining a positive, upbeat attitude., • Integrity – doing what is ethically right and providing reliable follow-through on commitments. CPL does not accept unsolicited resumes from recruiting professionals or agencies, nor do we accept resumes from any source that does not reference a specific, open position. CPL will not be responsible for any fees arising from the use of resumes submitted by recruiting professionals or agencies that do not have a current placement fee agreement with CPL. All initial communication with recruiting professionals or agencies must go through our Talent Acquisition Team.